# Page 2 | ReservationKey Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ReservationKey the right Hospitality Property Management solution for you? Explore 104 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130362/ReservationKey/reviews --- ReservationKey 4.9 (104) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ReservationKey ## Showing most helpful reviews Showing 26-50 of 104 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MF Melissa F. Owner Hospitality Used the software for: 2+ years ### "Only good thinks to say about this company" May 11, 2026 5.0 I can't say enough good about using ReservationKey. The customer service is responsive and its easy to communicate with their team. Pros I've been using this product since 2019. It is a great value and gives me ample reporting features for various levels of staffing that need it. And any minor problems I've had or when I needed to train someone new on the programming, the ReservationKey team has been very good! Cons I really have no "cons" to report with this company. I think the service is excellent. And I have had no trouble using it. Review Source Charla T. Owner/Operator Hospitality Used the software for: 2+ years ### "So glad we signed on" November 29, 2020 5.0 I can truly say that our company growth was due, in large part, to implementing Reservation Key. I was originally a "One Woman Show" trying to keep on top of reservations, Guest Emails, Payments, Website Updates, etc. We adopted RK when we had 3 units. Today, our company has 22 units, and several staff members. Having access to this technology at such an easy Monthly Price and Easy Learning Curve meant that I could scale the business, and have more free time (and less frustration). Without RK, I would have easily been burnout once I hit 5 properties, and we would have never had the opportunity to provide employment to so many great people. I speak at Industry Events and "Have you considered ReservationKey?" seems to be a frequent piece of advice that I am giving attendees as they explain their personal frustration with choosing between Reservation Spreadsheets or Over-Priced Software. I know ... it sounds like too glowing of a review. I've used the ReservationKey since 2009. When any company over-delivers by as much as ReservationKey as over-delivered, it shouldn't be surprising that they have overly happy users willing to write long-winded online reviews. But if you don't believe that I am a real person, and a real user, just track us down on Google. Our Company is "Rockies Rentals". We are based in Canmore Alberta Canada. My name is Charla. Pros Great Customer Service -- really responsive, and personable. The Built In Website, and Payments. Auto Scheduled Emails. No Contracts; No Set Up Fees. A great price -- well worth the fee even just for someone with one unit, or a small inn. Ease of use. Having Multiple Users. The Mobile Version -- I have easily been taking reservations from a hammock at the beach just on my Smart Phone. Cons Because the software is made for a myriad of Hospitality Services Providers (Hotels, Campgrounds, BnBs, Vacation Rentals), it's hard to provide the right thing to a diverse group of users. That being said, the User Forum was amazing! If we encountered a quirk that worked well for a Hotel User, but not-quite-right for our needs, there would always be another helpful User who knew how to accomplish what we needed with just a few little User Tweaks. The entire User Forum was full of happy, generous users who were keen to share their ideas and help others. Review Source RC Ristine C. CEO Hospitality Used the software for: 2+ years ### "I have been a user for 19 years!" September 21, 2023 5.0 I love it! Pros I have been working with Reservationkey for 19+ years. I am in awe of how the software has been so receptive to my needs and have been able to create and integrate the software to grow with my business! Cons Flexing rates through the channel manager can be challenging although I chose to work with a more affordable channel manager. Reservationkey is compatible with more robust channel managers that cost a lot more. With channel management you get what you pay for but with Reservationkey, I get what I pay more and SO much more! Reason for choosing ReservationKey Originally, I chose Reservationkey because it was the most affordable. Over the years I have researched and considered switching software severalties, although I have yet to find a software that has the features for vacation rental AND hotel management that Reservationkey has. Review Source PW Pamela W. President/owner Hospitality Used the software for: 2+ years ### "Great partner for our business" June 14, 2019 5.0 We are a small, family-owned, unique property with a loyal clientele. I spent several years searching for reservation software. Nothing was a good match for us. We found ReservationKey through a guest whose daughter was an innkeeper. We have a loyal customer since 2012. Pros As a former technology teacher, I appreciate representatives expertise with all the complexities when dealing with software and how to integrate with so many moving parts. He and his team are very customer friendly and responsive. representative is always open to new ideas and works hard to keep improving his software to meet customer’s needs and changes in the market. ReservationKey is very customizable. It is easy to make large or small tweaks to one’s reservation page or pricing without having to pay a programmer. While this may seem like a little thing, one of our needs was the ability to mark a reservation as ‘Do Not Move.’ Our loyal customers request their favorite units and trust that we will not disappoint. This need confused other software vendors, while ReservationKey had an easy-to-use solution. I see representative working out similar solutions for other businesses’ unique needs. ReservationKey has many add-ons. The list of reports is extensive and are extremely helpful when making business decisions. I find the User’s Forum useful, not only for the software but also for new business ideas. The software is easy to use and offers many built-in training tools for new staff. I cannot imagine how difficult it would be to try to run our business without ReservationKey. Cons Not many. I struggle with some of the overall financial reports and find it easier to build what I need in Excel. However, that may be more a function of how I work rather than a problem with ReservationKey. Review Source RS Roberty S. Owner, Manager Hospitality Used the software for: 2+ years ### "Best Bang for the Buck" June 22, 2021 5.0 Overall the system is very stable with only very seldom outages and when that happens, it's usually fixed within minutes. It is an online system and it gives access from anywhere in the world to make, change or cancel reservations and it's always up to date! We are very happy with this solution. Pros We are using this system since 2012 and it's a perfect and very affordable solution for small motels like ours. We would highly recommend this system to anyone in this segment of business as we have brought several new customers to ReservationKey in the past. Cons Are there features that we would like to see? Sure, there is always something missing but overall for the price, this system is perfect. I have not seen anything in this price range that can do what ReservationKey does. Our only request as a feature would be, that rooms can be individually set up with minimum nights stays or different prices without using the Adjustment Rate feature. This would be helpful when there are rooms requiring two nights and some do not because two nights can not be offered. Review Source MY Marc Y. Owner/Operator Hospitality Used the software for: 2+ years ### "Great reservations system, integrates well with your web site, excellent features, highly recommend!" September 25, 2018 5.0 We have enjoyed full integration with our own web pages such that you don't even realize that you are using RK's booking engine. It was fairly easy (if you know some HTML/CSS) to integrate and RK's support is fast and thorough, thanks to customer support staff. RK is fast and reliable for our needs and works well with our desktop computers, Android/Apple phones and tablets while on the road. The grid shows inventory status nicely with out clutter. Very configurable for colors, column sized and titles. This is the screen you work with almost almost all of the time, so it need to be what you want to see and allow you go make important elements obvious with color and fonts, etc. RK does it all! Highly recommended! Pros Many pages of reports and settings, very configurable to our needs. Short learning curve to get going. Links are provided on many pages which can be sent to people or staff to load a selected report or page. Plenty of CSS configurations are available as well as "custom text" for things that appear on RK's pages. Lots of photos of your rooms and description space. Can be configured for rooms and RV/Tent sites as we have here. Cons Not many, we have used this system for 6 or 7 years and once set up it is a daily part of our routines. I think there is still a small issue on bill totals, it doesn't agree with our cash register, off by pennies. Couldn't adjust for first nights deposit to consider multi-night discounts on that amount, so we still have to hand calculate the 1st night deposit for longer stays. Review Source Response from ReservationKey October 3, 2018 Thank you for the great review! Yes, we have worked hard to make things as configurable as possible, while keeping the interface clean and simple. We are glad to hear you are enjoying those features. We will take a look at the report issue you've noted and will see if we can correct that. MV Michael V. Innkeeper Hospitality Used the software for: 2+ years ### "Unless you are a chain hotel, there is no reason to use anything else." February 16, 2019 5.0 Pretty much flawless.....We've been using this system for about a decade now....I think it's gone down a total of 4 times during that decade (that's definitely over 99.99% uptime). Any downtime is minimal (usually a few minutes,) and things come back up with minimal hiccoughs. Honestly...this software...it's perfect for small-medium businesses. Pros Simple, intuitive, easy to use. I love every view, and the flexibility of adding custom fields. Exporting customer data and payment data, through csv is a god send. The price is amazing for what you get...and the support is fast and reliable. I have used many different PMSs in my career, for both large chain, and small boutique hotels. Cons It would be nice to be able to have different custom fields based on the type of customer (Transient, group, business traveler, or a monthly tenant.) Rather than the same fields for every reservation. I wish the payment details report could also show taxes and levies (if any) paid for each line item. The expense reports need a bit of work...but they are INCREDIBLY helpful for smaller business who do not have their own accounting system. I love the expense by vendor page for sorting out Booking.com/expedia commissions (and I love how it automatically calculates those commissions through our connection through myallocator.) However, the dates of those reported commissions are listed when the reservation is created....not when the reservation actually checks out (which is when the commission is actually charged.) This makes extrapolating, or verifying commisions from monthly commission bills (from OTAs,) more difficult. Review Source Robert K. Owner Hospitality Used the software for: 2+ years ### "Reservation Key is Invaluable to my Business" October 11, 2018 5.0 I started a small hotel 7 years ago with never having been in the business and no idea where to start with a reservation system. Another hotel recommended Reservation Key and I am glad I followed their advice. From the beginning, it was very easy to set up and learn. Also, they continue to refine and add features. I am also amazed how fast and thorough the support is. The system is very easy to use but it also has LOTS of functions that I can sometimes forget. No question is too small for an answer, and it is easy to search on their support site for most answers. I do not hesitate at all to recommend Reservation Key to others. Pros Flexibility, amazing support for questions, ease of use, email templates (with tracking capabilities), access on my computer and iPad. Cons There really is nothing I am unhappy with. Review Source Response from ReservationKey October 30, 2018 Thank you for your very nice and supportive comments! SSH Sandy Sandy H. Campground attendants/management Recreational Facilities and Services Used the software for: 1-2 years ### "Very impressed with ResKey" September 20, 2023 5.0 Refer to pros. Pros We at Springer Creek RV Park & Campground are totally impressed with Reservation Key as a company. The site is user friendly. Even the senior's have commented on how easy it is to use. If there are any glitches at all (which is rare) the folks at ResKey are on it! The staff is also very friendly and respond quickly if you have an issue. Thanks ResKey!! Cons Our experience with Reskey has been fantastic...no cons! Review Source CM Chris M. owner Real Estate Used the software for: 1-2 years ### "Great customer service!" August 10, 2022 5.0 Using Reservation Key has made my booking process so much easier. I no longer have to worry about keeping track of everything, it does it for me. I wish I would have done it sooner. Pros For the most part easy to set up and change things once you have everything in place. The customer service is outstanding. I have a friend who uses a different company for bookings and that is his biggest complaint. I usually have an answer within an hour to any questions I have with details and pictures showing me how to do it. I also communicate with the same person each time which makes it more personable and she knows my properties. Cons I wish it would sink with other VRBO/Airbnb as far as changing prices, pictures, etc. I know some of the other reservation platforms have this feature. Also it's hard to change just a daily price on the calendar if you just want to decrease a price or switch the minimum days required to book. If it's last minute I like to make adjustments to try to get a booking. Review Source Jim S. Owner/Manager Hospitality Used the software for: 2+ years ### "Easy to use & cost effective" September 25, 2018 5.0 Fast support and great forum allow anyone to get quick and easy solutions for any lodging establishment without having to hire tech staff. It's all included with ReservationKey Pros As the former IT Director for a billion dollar retailer I appreciate that with ReservationKey anyone can afford a well designed, easy to understand reservation system. It is so flexible it can meet the needs of any lodging establishment, small or large Cons There is nothing I don't like except that the interface with expedia isn't done yet. Review Source Response from ReservationKey October 3, 2018 Expedia integration is high on our list. Also booking.com. These are the two channels we see our clients connecting to the most so we are putting a high priority on building these direct connections. Thank you for your support and for being a long time subscriber. RM Reinhold M. Co-owner, Manager Hospitality Used the software for: 2+ years ### "many years of great experience" April 25, 2019 5.0 In our experience the integration with MyAllocator was one of the biggest achievements that the company did and it happened just in time for us, when it became unfortunately necessary to join OTA to keep bookings strong. The customer service of this company is simply outstanding. Whenever you have question, they get resolved via the "forum" , which seems to be a great way to communicate. In our memory we never needed a problem solved over the phone. Pros We are using Reservation Key since 2012 and chose it because at this time it was one of the most affordable softwares around and easy ti use. The integration into our website and customizable look made it an outstanding choice. Of course the customer service was ready to help setting things up to our liking. Never once did we feel we made a wrong choice. The software definitely has all the features you might be looking and we must admit that we don't even take advantage of things that are there to run a successful business. Cons For us cons don't exist. Only this question seems to be a con since it is looking for more words. Review Source Santiago C. General Manager Hospitality Used the software for: 2+ years ### "Great Value for Money and all the functions you need!" October 30, 2018 4.0 Very good! Pros Great value for your money. We also really like all the features that the tool offers, like reporting tools, calendar view, customer data base. The tool is very easy to use, and efficient. Cons The booking page is very old school, and not very pretty. It also does not give you a lot of room to edit if you are not an advanced coder. Having said that, it works very efficiently. Direct bookings come through without any issues, howerver I would like to provide to my guests a more user friendly, and modern reservation page. I am sure Reservation Key will improve this part of the tool. Review Source Scott H. Owner Hospitality Used the software for: 2+ years ### "The best of all I have used" September 26, 2018 5.0 We have run 2 Inns with a total of 20 rooms for around 18 years. Reservation Key was my 4th software program that I had used and I started using it around six or seven years ago. Hands down, it is the best. I have recommended it to several other Inns in our area B&B society and they are all glad they made the switch. Pros Taking reservations on my cell phone while in a grocery store is nice. There is nothing else I need it to do. I set it years ago and it works great. Cons I am not having any problems with the software at all. Review Source Response from ReservationKey October 30, 2018 Thank you for the nice review! We are glad to have been able to work with you over the years to help with refining and developing the software. JD Jessica D. Proprietor Hospitality Used the software for: 2+ years ### "Best system for the money, excellent support, great for newbies and experienced users!" November 2, 2018 5.0 Absolutely excellent! From functionality, to support, to progress, 5 stars. Pros Lots of help to get set up and once you are up and running, super community for assistance, as well as developer assistance. The system of communication with our guests has been a huge part of our success in gathering reviews and staying in touch with our guests. The calendars and reports make the day to day management super easy and I love the ability to set up multiple logins to track the work of my staff. All the tools I could ever need at a price that I can afford for my small business! (No, I was not paid to write this! Promise....I've been using the system for well over 5 years and have met with almost every other provider out there...every one is missing a key feature and are charging more!) Cons Since I am being forced to choose something I like least, I suppose I'll go with the themes, but that's not really a negative....ask for help and you shall receive! Review Source SS Sheri S. Owner Hospitality Used the software for: I used a free trial ### "Love their Free Trial and the product they offer!" March 8, 2019 5.0 Very positive experience so far! I look forward to working with this tool more! Pros I love the 30 day Free Trial they offer. The product is really easy to use and the free trial allows you to decide if you like the product and if it meets the needs of your lodging business. I found that I really like the ease of use. I've used other reservation software programs and have found that often times you aren't able to see all the pieces of the puzzle in one place. What I like about Reservation Key is that I can see at a glance the daily rate, the minimum stay and any promotions that I may have incorporated. With other products I've found that I have to drill down and open up several windows to be able to see all of this information. Not so with Reservation Key. I also like how quickly information about daily rates and minimums can be copies over to in the individual rate plans that you set up. I'm still learning Reservation Key but am extremely happy with what I've seen so far. The customer service is great! If you have a question and cannot reach someone via phone they return your call very quickly and respond to emails. Lastly I like the guest user end look. Availability is attractively displayed when a guest is searching for availability. The page is displayed well and is easy for a guest to use to quickly make a booking. There are also many features included in this product and at a very fair price. I like the email templates that are included and the flexibility of being able to change them or to create your own and schedule the emails automatically. Cons I would like to see more ready made templates for the availability display that a guest does see. Reservation Key offers a few limited ready made options, that said...they do offer to customize the look of that page for a reasonable fee. Well worth it if you would like the user end of the system to match the look and feel of your website. Review Source PR Peter R. Owner Hospitality Used the software for: 2+ years ### "Easy to get started and use." October 13, 2018 4.0 Reservation Key has been fairly faultless in helping me run my business. I wanted a simple platform to get me started in running a bed and breakfast and I have stuck with them for that reason, despite monthly calls from the competition. Pros We went straight on to Reservation Key when establishing our bed and breakfast some time ago. We wanted software that was fairly simple to get started and represented excellent value for money compared to the competition. Help was always available during this process and, since then, additional support has been readily available, often within 12 hours through e-mail and sometimes over the phone if necessary. Cons Could do with a few more options for credit card processing. We went to Yapstone a couple of years ago and the cost of processing has increased beyond what I consider to be reasonable, especially for a small three room bed and breakfast. Review Source Response from ReservationKey June 17, 2019 Thank you for your long time support and use of the system. Besides Yapstone (currently 2.75%) we also integrate with a number of other processors - authorize.net, Square, GoEMerchant, and PayPal. Update: As of June, 2019 we now also support Stripe. NC Natalie C. owner Hospitality Used the software for: 2+ years ### "Lodging software" May 18, 2021 5.0 Experience is mostly positive. Just some issues when I cannot figure out how to add or change something. As stated above would like a live chat or phone assistance. Pros Very reasonable price for a small lodging facility. Never have problems overbooking. Easy to input reservations for our end and the customers end. Cons Sometime I have problems adding features on our end. Not able to talk to someone about this. I can send a message but they want you to check their list of problems/concerns that another user had to see how it was solved. This can be frustrating it would be easier to have a live chat or talk to someone for problems Reason for choosing ReservationKey recommended by another B&B owner Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Cost Review Source LF Laura F. Owner Hospitality Used the software for: 2+ years ### "Excellent value for the cost" May 3, 2019 5.0 Overall I am very happy with the service provided by ReservationKey, and am particularly pleased with the excellent customer support and ability to directly communicate with the developers. Pros The software is highly customizable, so it can be made to fit your property exactly the way you want to run it. The visual layout of the calendar is excellent, and the direct booking platform is easy to manage. Cons Managing pricing is still a little tricky, though they've been making ongoing improvements ever since I started using the software in 2015. Basic pricing, discounts, and things like minimum stay requirements are easy enough, but once you start getting into the really fancy stuff (multiple rates per room varying by season, to be super specific), the software is still functional but currently lacks elegance. Review Source JB Josh B. inn keeper Hospitality Used the software for: 6-12 months ### "C'est La Vie Inn B&B review" November 3, 2018 5.0 I have found Reservation Key user friendly and intuitive. I have appreciated the technical support when I have had questions on the inner workings of Reservation Key. We bought and started to run C'est La Vie Inn Bed and Breakfast a year ago with no previous experience in running a B&B. It was hit the pavement running and Reservation Key made this transition much easier with its day by day display screen showing current reservations and those that have, for a variety of reasons, have cancelled. I have enjoyed setting up rate plans for the rooms as well as the rate adjustments for local special events that tend to lead to peak occupancy. I would certainly recommend this product to others. Pros I have found Reservation Key user friendly and intuitive. I have appreciated the technical support when I have had questions on the inner workings of Reservation Key. We bought and started to run C'est La Vie Inn Bed and Breakfast a year ago with no previous experience in running a B&B. It was hit the pavement running and Reservation Key made this transition much easier with its day by day display screen showing current reservations and those that have, for a variety of reasons, have cancelled. I have enjoyed setting up rate plans for the rooms as well as the rate adjustments for local special events that tend to lead to peak occupancy. I would certainly recommend this product to others. Cons None Review Source LM Laurie M. Co-owner Hospitality Used the software for: 6-12 months ### "Reservation Key lodging management software" January 7, 2021 5.0 Since using Reservation Key our business has increased and customers say it is easy to book. Pros Our RV parking, tent camping, bus glamping, and lodging rooms all have different pricing, cleaning fees, and check-in info and Reservation Key handles it all. The auto-responders are awesome and can be modified to fit each rental. Customers can easily pay through the links and emails provided. I LOVE how the software looks on our website and it is easy for customers to book. It is a robust system and has more features than we currently know how to use. We look forward to making time to learn more. Cons Learning the system did not feel very intuitive. However, between the amazing customer service and training videos available it was just a matter of time. Review Source DW David W. Owner Hospitality Used the software for: 2+ years ### "ReservationKey Software" February 14, 2019 4.0 Extremely cost-effective solution for easily tracking bookings and customers for my small B&B. I tried several others over the 16 years I've been in business and am very happy to have finally found something that works well for me! Pros Super-responsive customer support where you can talk directly with owner of the business who seems to be intimately involved in the actual software development. (Probably does his own coding, is my impression.) He engages with you until you have a solution, and is very appreciative of suggestions and feedback, always improving the software. This is full-featured software, but from a small business that is still super-responsive to its customers. Cons Still a few odd quirks with the software, in my opinion. Like the tax is calculated by item and then added up afterward so it often does not match to the penny the tax that is charged by my credit card processing system - so I have to make manual adjustments on receipts. Review Source RS Richard S. Owner Hospitality Used the software for: 2+ years ### "Affordable and easy to use solution" July 26, 2022 5.0 Thank you both for providing such excellent customer service! The ReservationKey program was the perfect solution for managing and booking reservations at our small 20-room motel. Being able to keep an on eye on financials and daily bookings from wherever I could get an Internet connection was a game changer for me personally. Again, thank you, thank you!! Pros Ease of use by inexperienced employees, Cloud based, income/expense/ tax reporting, outstanding customer service! Cons There is nothing I do not like about this product. Reason for choosing ReservationKey Price, ease of use, good reviews, responsive sales support Review Source Gina N. Innkeeper Hospitality Used the software for: 2+ years ### "Works Well for A Stone's Throw BB" October 30, 2018 5.0 Res Key has worked incredibly well as a reservation system for our BB. Great reliability and excellent customer service when needed. Pros Reliability of the software - GREAT! Accessibility of customer service for assistance with any issue The Cost Cons Initially understanding the terminology and use of some coding words Review Source JB Judy B. Owner Hospitality Used the software for: 2+ years ### "They Anticipate Your Needs!" September 25, 2018 5.0 Over time with experience, I have been able to communicate with my guests more efficiently. It makes my website look much more professional with this software and it presents my property as an up to date, modern facility with the technical capabilities of a much larger property. Pros I can modify so many things on my own. Whenever I need an answer to a dilemma, I just go to the Tutorial Page and search out my problem. Or, I just sign onto the Forum and look for a similar situation to my own. Case in point, I was able to adjust my confirmation template on my own just by using the search mode on the Forum and I’m all set with a solution to a problem. Cons Sometimes I wish there was a chat option but I understand how the team feels about this program and they have very hands on. Review Source Response from ReservationKey October 3, 2018 Thank you for the nice review and idea about having a chat option. That could be a nice enhancement we add in the future. We are glad to hear you find our forum and tutorials useful. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.