# Page 3 | ReservationKey Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ReservationKey the right Hospitality Property Management solution for you? Explore 104 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130362/ReservationKey/reviews --- ReservationKey 4.9 (104) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of ReservationKey ## Showing most helpful reviews Showing 51-75 of 104 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JF Jessica F. owner Hospitality Used the software for: 2+ years ### "Seven years on continuing improvement!" June 20, 2019 5.0 I initially decided to use Reservation Key over seven years ago because they provided the ability to restrict arrivals and departures on certain days of the week. Sounds like a small point, but for me, it was very important. My reps and his team have continued to refine the experience and make Reservation Key more user-friendly as well as keep up with the more internet savvy guests of today. New improvements are constantly being implemented and the forum allows us to make specific requests, many of which are taken into consideration. Pros This system is very easy to learn and to use. The online tutorials are very helpful. You can't beat the price. Cons I wish there was a better integrated way to incorporate sales from our gift shop. Review Source JH Jim H. Owner Hospitality Used the software for: 2+ years ### "Suggested by Innkeeping friends" February 15, 2019 5.0 Having used pencil and paper for our small motel for over twenty years Reservation Key allows us to offer guests the chance to book or view available rooms online and cuts out a ton of telephone calls. Pros We have used for several years, price is reasonable and it does what I need. Prior to using Reservation Key we used pencil and paper and took reservations by telephone (many years) wife isn't a computer person. Reservation Key allows our guests to book online and does a good job in my view. I check the RK forum often for new ideas and my education. Cons At the moment I can't think of any negatives, does what we need. I see others comments about minor differences in money totals, having worked with a database in a prior job, well every bit of software seems to round a bit differently. Review Source JR Jennifer R. Owner/Operator Hospitality Used the software for: Less than 6 months ### "I can run my business Now while Reservation Key runs my bookings!!!" March 28, 2020 5.0 I have had a great experience from the very first phone call. The service provided has been top notch! I am so thankful that I found Reservation Key, I'm sad that it took me so long to find them!! Pros I love that Reservation Key was so easy to set up and put into working order on my website right away. The ease of use for my customers was my main priority. The next thing that I found so wonderful is that it is so easy on the back end. I am not your traditional cookie-cutter hotel/motel. I am very flexible and have 12 units with 5 different types (sizes) of cabins. I had looked for a system for about 5 years. I did many trials and spent a lot of time on set up with all of them being very cumbersome to set up and didn't fit my needs or my customer needs due to not being able to customize as much as I needed. The price is on point for this product for me. All others were way over priced and for a small business that is only open seasonally, I couldn't afford a "big" product. The customer service \[SENSITIVE CONTENT HIDDEN\] has been absolutely amazing. There hasn't been one time that I haven't been able to get an answer and quickly. Cons There has been NO Cons to this service for me! Reason for choosing ReservationKey Service Customization Easy Set up Price Review Source ME Marlene E. President Hospitality Used the software for: 2+ years ### "Great Value for a small B & B" April 25, 2019 5.0 The cost for value is great, as is customer service. I am very pleased with this product. Rep is great. Pros The customer support from rep is fabulous. There is always a quick reply and the problem is addressed or fixed. The system is reliable and is easy to read quickly in terms of availability etc. The reports generated are helpful. Cons The 2 areas I would like to make additions to are: 1 - adding a pre-tax total line on the reservation form and 2, the setting up new payment schedules. I don't do the second option often, so it is likely "old brain" issues. Review Source CS Carla S. Owner/Manager Hospitality Used the software for: 2+ years ### "System works well for us " June 21, 2019 4.0 There are several options to accept credit card payments. It’s easy for all of our staff to use. It works great for us. Pros We are small lodge and this system works well for us. It’s easy to use and keeps our reservations organized. The best thing for us is the accessibility anywhere. Even when we are away from the lodge we can check availability on our phones or laptops. Cons Honestly, I can’t say anything bad about this software. They have great support and service. I’m sure there are other great systems out there but we’ve been happy so why look anywhere else? Review Source sC scott C. Innkeeper Hospitality Used the software for: 2+ years ### "Excellent PMS Software for Bed Breakfast" July 25, 2019 5.0 Resevationkey is pro-active in solving issues, has forum, can email the owner and he will respond by picking up the phone or shoot you an email to let you know he's working on the problem. I would recommend this software to a friend. Pros Well written instructions about the software, "how to set up", features, and videos to assist further with the education of the software Cons A short learning curve, but worth the effort ! Reason for choosing ReservationKey Key features, owner communication, and price Review Source VR Verified Reviewer Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Perfect fit for my small business" October 30, 2018 5.0 With only 4 suites it is cost effective and user friendly......can't ask for more Pros Reservation Key was the perfect match for my small historical hotel. CSR helped me set it everything up and now with the forum answers are readily available. It is user friendly on both ends, my guests book easily with the reservation emailed to me. It's perfect for my business Cons I would like for guest to be able to cancel their reservation online and all information go out like when they book a stay Review Source TC Thomas C. Owner Hospitality Used the software for: 2+ years ### "Reservation Key helps me manage my B&B business" February 14, 2019 5.0 I have been using Reservation key for more than 5 years to manage my 3 room Bed and Breakfast here at Dreams Come True on Maui Bed and Breakfast. I looked at other alternate systems both before and after deciding to select Reservation Key. It is the least expesive option and seems to give me everyting I need to accept online reservations, manage my calendar, including synching with my airbnb and VRBO calendars, and analysing my data for tax reporting and setting up policies to maximize my occupancy. I would recommend Reservation Key to any small accommodation provider from a single unit vation rental to a 50 room inn. Pros I like that it allows online reservations and collects and helps me manage the data. Cons It is a bit complicated to set up and get ot to do exactly what you may want it to do. But once you set it up, it is easy to use. Review Source SK Stacy K. Owner Hospitality Used the software for: 2+ years ### "The \*best\* reservation system!" October 30, 2018 5.0 Exceptional! Pros The customer interface for my guests is simple and easy to use. The back office contains numerous useful reports: occupancy, revenue by room, year-by-year comparisons, taxes collected by month or quarter, even sales by item so innkeepers can easily view which add-on packages are selling the best. There are so many reports that I’ve only used about 50% of them! Cons It’s sometimes a little difficult to find the information I need because of the numerous reports & pages. However, a huge portion of this difficulty is me not remembering where to find something, like the url link information. There are a lot of training videos available to help users navigate though the system. Review Source aS anthony S. Owner Hospitality Used the software for: 2+ years ### "Excellent software as well as support" October 11, 2018 5.0 Anytime you have a problem they take care of it for you. You need something changed ask and it will most likely be done. Really quick response from support and 100% satisfied Pros I literally spent about a month researching different software programs for our reservation needs and reservation key hit the mark. We have over 50 properties that we rent and appreciate the ease of use and functionality of reservation key it makes our lives much easier and helps us get more business by freeing up our time to focus on renting. Cons I honestly can't think of any negative aspects of the software it really fits our needs quite well and we are completely satisfied we have been a customer since 2007 and we are not going anywhere Review Source JS John S. Innkeeper/owner Hospitality Used the software for: 2+ years ### "Love this system!" August 13, 2019 5.0 Pros ReservationKey is very affordable. It has all the features that much more expensive software and with a little work, you can customize it to do just about anything you need. Cons The initial setup is a bit of work but once you get past that it's great. Review Source VR Verified Reviewer Vice President Hospitality Used the software for: 2+ years ### "Great Value Excellent Customer Service" December 28, 2018 4.0 We find ReservationKey vital to our operation. We always have a fast response to emails we send to the technical team. They do continue to improve the software and we appreciate the attention to detail. Pros The software is very user friendly with several instruction videos. Reports are easy to navigate and run. Cons As the company expands sometimes we can experience a lag in response. They have worked on this and we now are not experiencing problems. Fast response to emails when we do contact them with problems. Review Source AM Anne M. Owner Hospitality Used the software for: 2+ years ### "Great Reservation Software" April 25, 2019 5.0 Pros We have a small inn and found that this software was very easy to set up and use on a daily basis, and also a terrific value. I appreciate that the support is very accessible, and personnel respond specifically and personally to each question. I have to say I do not utilize many of the features that I probably could. Cons I had a glitch with "ghost reservations" when initiating ical links, but it was resolved quickly. Not really a con because it was worked out. Review Source JA John A. Owner Hospitality Used the software for: 2+ years ### "ReservationKey review" February 21, 2019 5.0 We have easily linked to Expedia, Bedandbreakfast.com and other lodging web sites. I'm sure that if we ever do run into a problem, it will be addressed and solved expeditiously. Pros We have been using reservationkey for several years and appreciate the fact that we no longer have to search for reservation management software. Before we signed on with reservationkey we would find ourselves searching for a new system every so often because we had some problem with the one that we were currently using. We can now find no reason to look for another, as reservationkey provides everything we need in functionality, support and ease of use. Cons Can't really come up with anything here. Review Source JW Julie W. Owner, Coral Hill Bungalows Hospitality Used the software for: 2+ years ### "Great Customer Service" May 11, 2021 5.0 Great value for the money. Easy to understand demonstrations and tutorials for initial set up. I created a new and updated website for my business and the original Reservation Key application looked old and outdated; didn't flow well with the updated site. I reached out to Reservation Key for advice. Not only did the \[SENSITIVE CONTENT HIDDEN\], reach out to me via email in a timely manner, one of his assistants called me on the phone and we (she) reformed the reservation application to totally meld with the website. Pros Great customer service Ease of use Integrates well with website Multiple useful applications Cons No. I am happy with the service and product. Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Horrible customer service Review Source KB Karen B. Owner Hospitality Used the software for: 2+ years ### "You will love using Reservation Key" September 25, 2018 5.0 I love the fact that if I can't figure something out, the team will respond to my request in a reasonable timeframe to help me resolve any issues I may have. Great customer service. Pros We have been using ResKey for several years now. Love everything about their system. When I need to change something on our system, the forum offers lots of answers and the team has created videos as tutorials to assist as well. Cons There isn't anything I don't like about the software. Review Source Response from ReservationKey October 3, 2018 We really like making custom videos to answer questions and teach the system. We find it is one of the best ways to go. Thank you for mentioning you have found our videos helpful, and of course for all your nice comments here. JM Jeff M. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "The best there is" September 26, 2018 5.0 I have been using ReservationKey for about 5 years. I was skeptical to move to this platform as I have tried other reservation systems only to be disappointed. The move to ReservationKey was the single best thing I have done to grow my business. ReservationKey allows me to handle more clients in less time and take reservations while I sleep. Customer service is very quick with all questions answered within 24 hours. Thank you ReservationKey for transforming my rental business. Jeff Musto www.puerto-vallarta-rentals.com Pros ReservationKey allows me to handle more clients in less time and take reservations while I sleep. Cons It does take a while to set up but once you have it set up it is like auto pilot. Review Source CC Cristian C. Manager Hospitality Used the software for: 2+ years ### "#1 Reservation and vacation Rental system " September 25, 2018 5.0 I get good bookings, easy for my clients to reserve online, I just love it! Pros Fast, no errors, great service, fully responsive, i am very happy to have found this amazing system. Cons It is only in English. It would be great if the reservation page could have multi languages. Review Source Response from ReservationKey October 3, 2018 Thank you for your very positive review. Note, we actually do have an option to make reservation pages in Spanish, or whatever language you like. It uses our custom text feature, where it is easy to enter your own translations of our English terms (or load one of our Spanish, French, or German templates and edit from there). Then it is easy to add a new page in every language you need. EA Eric A. Owner Hospitality Used the software for: 2+ years ### "All you need in a reservation system!" May 1, 2019 5.0 We have been with ReservationKey for 4 years and have been very happy and fits our needs. Being a small B&B it is a great price point, while having the functionality of the big boys. The customer service is great and responsive and have even worked with our Association of 9 B&B's to help create a custom availability chart. Pros Easy to use and the customer service is excellent Cons Like to see a little more flexibility in generating reports. Review Source GM Gary M. Owner Hospitality Used the software for: 2+ years ### "Great Product - Great Price" June 14, 2019 5.0 My relationship has been great. They are very responsive and open to enhancements and suggestions. The system constantly improving and having more functionality Pros Ease of use and set up! Integration to channel manager Cons The only issue I have is what I want no one has! Reason for choosing ReservationKey Integration to a channel manager. Review Source LR Lorrie R. innkeeper Hospitality Used the software for: 2+ years ### "Simple and Easy to use" June 23, 2019 5.0 Pros It's simple. there are just enough bills and whistles to get the job done but not so much as to make it too complicated. They are continually making changes and are particularly mindful of user requests. The forum is great to look for answers to your questions. Cons Well I guess just that you have to be connected to use it, but that's like anything else. Review Source SW Sandra W. Owner Hospitality Used the software for: 2+ years ### " Absolutely reliable " June 14, 2019 5.0 My overall experience with ReservationKey is a positive one. Management is responsive, the program is robust and customizable. Pros ReservationKey makes it easy for me to keep up with what is happening in my business. Cons It’s been so long since I’ve had an issue, I can’t even remember what it was about. What I do remember, however, is the instant response and resolution. Review Source CB Catherine B. owner/manager Hospitality Used the software for: 1-2 years ### "Easy to use" October 11, 2018 5.0 This software is inexpensive, easy to use, and the support team responds quickly and patiently to requests. Pros I am new to the tourism business. Reservation Key has been very easy to get used to and use as a tool to keep track of reservations, payments etc . It has an activity button that reminds you each thing you did within the program in case the need to undo a mistake. Cons I miss the feature in which you used to hover the mouse over a name and it would show the balance due. Also, you used to be able to right click and in the quick view change the status to 'checked-out' where as now you have to open the reservation which takes just a few seconds longer. Review Source AB Anne B. owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great software system for small properties" October 11, 2018 5.0 I love this system. It is perfect for small properties and has all of the features we need but we are not paying a huge monthly fee for things we would never use Pros \-we can tie our three properties together so we can see all three in different locations -completely web-based so we can carry it with us on vacation -links to other businesses in town that use the system so we can see availability to refer -exceptional pricing -support has always been exceptional Cons \-sometimes the system repopulates rooms as available after cancellation but once it happens you just check -sometimes in the AM, i think central is upgrading and we do not have access to the system for a time Review Source DL Donna L. Owner/innkeeper Hospitality Used the software for: 2+ years ### "Absolutely recommend" June 14, 2019 5.0 Overall experience had been very positive. Any hurdle or questions are always addressed within hours. Pros Very user friendly. Easily navigate reports of all kinds. Cons Can't think of any. Anything that was a problem for me, they helped. There is also a forum where other users can assist each other. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.