# Page 4 | ReservationKey Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is ReservationKey the right Hospitality Property Management solution for you? Explore 103 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130362/ReservationKey/reviews --- ReservationKey 4.9 (103) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of ReservationKey ## Showing most helpful reviews Showing 76-100 of 103 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JG James G. owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Very Easy and Functional Software" June 14, 2019 5.0 We manage 8 rental properties with the software and find it very functional and easy to use. Only issues have been user input, nothing with the software. Pros The software is very easy to use and customize. Cons Sometimes the "float over" a reservation wouldn't bring up the information of the unit. Review Source RA Rob A. Owner Hospitality Used the software for: 2+ years ### "Best value!" November 23, 2018 5.0 Moving from a more expensive program with less features to ReservationKey was one of the best business decisions I ever made. Pros This system is a great program. They respond to any issues very quickly. Every issue I have had would not have been an issue if I would have read just a little farther in the instructions. They are awesome and continually are added new features! Cons I have used ReservationKey since 2014 and have absolutely no problems with it. Review Source RS Robert S. Owner Hospitality Used the software for: 2+ years ### "It's the best I've found" September 25, 2018 5.0 I am a former Webervations client. This system is far superior. I search for alternatives every year and have always found this to be the best. Pros Response emails are automatic. Easy to cash out clients and add extras. Easy to customize. Cons I would like the ability to send formatted text messages to clients directly from the software Review Source Response from ReservationKey October 3, 2018 Thanks for the nice comments. We have considered adding a module to be able to send text messages from the system. This may be an option we add in the future. JR Juergen R. Reservation manager Used the software for: 2+ years ### "nice reservation system" February 6, 2019 5.0 Pros Has most things you need. very individual to set up, lots of nice features. includes booking engine, automatic emails, connection to channel manager... Cons just 1 thing missing: for bookings where more than 1 invoice needed (ex. touroperator orders and pay for room - guest pay for food and extras) you have to add 2 bookings and hide 1 of them. Would be nice when you can create 2 or more accounts in 1 booking. Review Source VW Vikki W. Owner Hospitality Used the software for: 2+ years ### "Superb service snd easy to use program" April 25, 2019 5.0 Keeps my reservations online so potential guests can book 24 hours a day and don't need to contact me Pros Easy to set up Easy to change data Top of the line customer service Good customer forum Cons Nothing i like everything about this program Review Source SH Silvio H. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Member til 2012" September 25, 2018 5.0 i think we have one of the best reservation system for the money. Pros Easy Software, great Reservation System Cons Sometimes a little slow, special when someone change the server , LOL Review Source Response from ReservationKey October 3, 2018 Thank you for being a long time user, and for your nice comments. We are constantly tweaking our servers to best match the demands on the system. With Amazon Web Services, our host, this is pretty painless to do, but unfortunately there have been a few times when the changeover hasn't been perfect. MT Mark T. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "A+ software and great support" September 29, 2018 5.0 100 stars, CSR is awesome. We have been with them since 2009. Save alot of money and never look back. It is worth 10 times the price. Pros I love the online booking, discounts is shows, the owner reports, and so much more. There is not one thing that we do not like about it. Cons There isn't a thing that I would change. They are continuing to add more features as technology changes. Review Source Response from ReservationKey October 30, 2018 Thank you so much! And thank you for being a long time user. MS Manveerinder S. Manager Hospitality Used the software for: 2+ years ### "Price efficient" April 25, 2019 5.0 We are using the reservation key for our 18 rooms bed and breakfast. It worked amazingly perfect. Pros Reservation key we are using from 2007 and I never had any issues with it. Cons I don't find any issues, as it's easy to use. Review Source YR Yvonne R. owner Hospitality Used the software for: 2+ years ### "Great Reservations system " June 20, 2019 5.0 Very happy with Reservationkey, great solution for our hotel, easy to use and learn und great owner reports. Pros It's very easy to handle and reports are simple and clear. Cons Reports´ information can not be adjusted manually Review Source BC Brian C. owner Hospitality Used the software for: 2+ years ### "Great reservation web based software" October 31, 2018 5.0 One of the rep has been very responsive to customer requests for help. There was always a response for our questions. Recent years have seen development into a much more user friendly interface. Res. Key is a Great value. Pros over the years there have been constant improvements that make the value for the dollar very good. Cons Difficult to use years ago. There has been a great improvement for rate specificity holidays and flexible periods. Review Source LM Lisa M. Owner Real Estate Used the software for: 2+ years ### "Best reservation software" October 30, 2018 5.0 I don't have to worry about over bookings, customers book online and pay online as well. We have incorporated our lease packet into the software as well and only click one button to send that out with every reservation. Easy peasy!! Pros I like EVERYTHING about this software. I've used it since I opened my doors in January of 2005 and it's the only software I use for my vacation homes. Cons I have nothing negative to say about this software Review Source SH Sam H. Manager Hospitality Used the software for: Less than 6 months ### "Best Reservation software package out there." January 31, 2019 5.0 ReservationKey really came in and saved the day for us. We are now able to continue our business as before with even a better program. The tech support is exceptional and quick to respond. Overall 5 \*\*\*\*\* Pros We were a long time customer of Rezovation Web and were looking for a similar product to replace it. ReservationKey has all the features I need plus more. We use a lot of color tags to show the status of each reservation and ReservationKey gave us that. It's real easy to book a new reservation or just get a quick quote for a customer. It's very flexible and able to fit any situation you may have. After looking at a lot of others, ReservationKey is far and away the best one out there. Also, the price can't be beat and there is no long term contract. Cons Not much to dislike about ReservationKey. It has so many options. The learning curve may be a little steep at first. But help is out there. Either by the user forum or in house tech support. Now if I'm really picky, the guests' state should have a drop down menu to chose from. Review Source AV Arie V. Owner Hospitality Used the software for: 2+ years ### "Satisfied" September 26, 2018 5.0 Pros Ease of use of the software, easy to learn. Cons There has been occasions that the system goes down. Review Source Response from ReservationKey October 4, 2018 We work hard to ensure the system is always online. Over the past years our up-time has been really good. Even so we know there have been a few occasions where things went down briefly, and we continue to work to improve to make sure that doesn't happen. Thank you for your review and using the software. AG Alena G. Manager Hospitality Used the software for: 2+ years ### "Works perfectly for small businesses" September 25, 2018 4.0 Pros User friendly and easy to use, doesn't require much time to master it Cons Regular glitches when working with big reservations Review Source Response from ReservationKey October 3, 2018 Thank you for being a long time user of the software. While the system works best for reservations six month or less, it should also handle longer ones. We are always working to improve and regularly updating the system to better handle our client's needs. jM jacqueline M. owner Hospitality Used the software for: 2+ years ### "Very useful reservation system" October 17, 2018 5.0 Years ago we decided after a long search for reservation key for our B&B and we don't regret it. We have been using reservation key for more than 7 years. The executive is always improving the functionality. Pros Easy to use. If there are problems yo can always contact them and they will be resolved as quickly as possible. Cons That there are no symbols to use, French language Review Source TM Torie M. General Manager Wine and Spirits Used the software for: 2+ years ### "Treehouse Vineyards Reccomends Reservation Key!" October 1, 2018 5.0 Pros We have been using Reservation Key for years now. Our staff have all been able to use this software with no complications or trouble learning the system. Cons We do not have any issues with Reservation Key! Review Source Response from ReservationKey October 4, 2018 You were our first treehouses on the system. We love seeing creative uses and having a wide mix of clients. Thank you for your long time support. IR Ileana R. Manager Real Estate Used the software for: 2+ years ### "Excellent software" October 12, 2018 5.0 I have solved the calendar of my properties and my website with online reservations. Pros It is very easy to use and Customer support is always there when one needs it Cons needs to modify small details to make it more useful to have vacation rentals and it would be great if the website is in Spanish and English Review Source KR Karen R. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Best Reservation Software available " February 14, 2019 5.0 Not only is the software quick and easy to set up on your web site - their tech support team is available to assist! Their customer forum truly assists with offsetting any questions Pros Reservation Key is extremely easy to use! Cons Nothing! I’ve been using the system for years and appreciate all their timely software updates Review Source DT Donn T. owner Hospitality Used the software for: 2+ years ### "Number 1 Reservation Software!!!" October 11, 2018 5.0 I've been a customer with ReservationKey for years. They have made my life easier and more profitable! Pros It's easy to use. Very cost effective. Great support. Flexible for your website. I highly recommend! Cons There is very little about this software that i do not like... Review Source LG Laura G. Manager Hospitality Used the software for: 2+ years ### "Fairly easy to use" October 31, 2018 5.0 overall for the price it is a really good product Pros I like how easy it is to update availability and print guest info or email guests a variety of personalized emails Cons that it is sometimes off line when needed Review Source CF Carolyn F. office manager/assistant Hospitality Used the software for: 2+ years ### "Reservation software review" October 30, 2018 4.0 Our overall experience has been great, again I wish their was a better "learning" center online for the software. Pros The support and basic ease of using the software. Cons I wish they had better learning videos/online classes. Review Source ER Edward R. Owner Hospitality Used the software for: 2+ years ### "Great PMS for small proerties" October 30, 2018 5.0 Easy to install, setup and the support is great. Pros Its has all you can need, from reports to just simple daily comands. Cons So far nothing. If we need to improve on a function RK is very receptive to add ons. Review Source RC Rob C. Owner Hospitality Used the software for: 2+ years ### "Feeds your business" October 13, 2018 5.0 Pros No commission, great feature set, always improving. Cons Can be hard to learn, but that is due to it offering so much for different setups. Review Source FC FABIANA C. MANAGER/OWNER Real Estate Used the software for: 2+ years ### "I can not live without it !!!" October 11, 2018 5.0 Pros EASY TO USE. FROM PHONE OR COMPUTER . NOT EXPENSIVE Cons I LOVE RESERVATION KEY . I DON T SEE ANYTHING BAD TO TELL YOU Review Source KR Kent R. Manager Hospitality Used the software for: 6-12 months ### "Satisfied Customer " January 7, 2021 5.0 Pros Ease of use Great customer service Very affordable Cons Very nit-picky small things. None of import. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.