# Page 3 | Bright Pattern Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Bright Pattern the right Auto Dialer solution for you? Explore 104 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130369/Bright-Pattern/reviews --- Bright Pattern 4.8 (104) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Bright Pattern ## Showing most helpful reviews Showing 51-75 of 104 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Jim S. Manager, Technology Staffing and Recruiting Used the software for: Less than 6 months ### "Great Product and Great Partner" December 5, 2019 4.0 Bright Pattern has been a great partner in helping us use the product to meet our needs. Pros This software has been really easy for our users to adopt, and easy for our team to manage. We have seen a significant reduction in issues submitted from the field and when we do have issues the Bright Pattern team is fantastic in helping us get to a resolution quickly Cons I wish they had a cleaner integration with Salesforce Reason for choosing Bright Pattern They had the best combination of product features and price. Their responsiveness to questions and issues also made them feel much more like part of the team than just another vendor we were using. Switched from [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) It was really expensive compared to Bright Pattern and the call quality and features were not as good Review Source BC Briana C. Operations Manager Financial Services Used the software for: 1-2 years ### "Great Support for an easy to use softphone platform" February 27, 2017 5.0 Bright Pattern is the best softphone VoIP provider we've found. Their service is top quality - we've had no issues since we migrated over a year ago. They were able to help us build a relatively complex and unique phone routing system. When they didn't have a feature we needed, they helped us build it or figure out a way to reach the same goal in a different way. Their support team has been world class. It has been a pleasure to work with them and most of the time I don't have to think about our phone system - which is exactly what I want - a scalable, no fuss, working system for our team. Pros Exemplary technical support with a reliable, quality product. Agents like the easy UI and simple tools. Cons Some set-up is confusing and counter-intuitive Review Source VR Verified Reviewer Service Cloud Specialist / Sales Engineering Internet Used the software for: 2+ years ### "High value CC apps" April 7, 2017 5.0 Pros Service pattern provide a easy setup and full-featured CC by cloud. No need special code and easy integration with CRM using Scenario builder! Cons Service pattern covered basic feature for not only voice but also digital channel. so I request modern user interface :-) Review Source DS Daniel S. Manager B2B Technology Telecommunications Used the software for: 2+ years ### "Simple to Use" July 14, 2020 5.0 We have found a powerful tool easy to setup and to configured. Same as the main features we need for a modern customer contact center. Pros Having access to all functionalities via web based is great for remote over the top agents supervisor and administrators. Cons Consuming software from the Cloud is challenge when we need to integrate our on promises applications like reporting and compliance (Bulk export) storage for recordings Alternatives considered [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/) Reason for choosing Bright Pattern Functionality, price and easy o setup, easy to use. Review Source Loris J. Used the software for: 1-2 years ### "Bright Pattern Flexibility" February 23, 2017 5.0 As an IT consultant, I recommend contact center solutions to my clients. There are a number of excellent contact center software solution providers, all with high reliability and ease of use. I highly recommend Bright Pattern because as a company I know when they make a commitment they won’t let my clients down. The Bright Pattern team I work with is very sharp and creative. It is refreshing to work with professionals. Pros Excellent multi-channel applications Cons They need to continue to build out their offering. Review Source CG Cody G. CTO Used the software for: 1-2 years ### "Bright Pattern brought us the ability to have complex inbound IVRs with fairly simple setup." February 24, 2017 5.0 We use Bright pattern to handle our complex IVR Scenarios that include interactions, lookups and writing to external sources, interactions with callers, and different routing depending on call scenarios. It plays a crucial role in our day to day business as it helps us to collect data as soon as the caller enters the IVR. Pros It has a flexible IVR that allows us to handle complex inbound scenarios and is fairly simple to use and change. Cons Salesforce.com integration works well as long as the call was initiated or received in Salesforce. We would like to see stronger integration for OB and IB calls not initiated or received in Salesforce. Review Source Briana M. Office Manager Consumer Services Used the software for: Less than 6 months ### "Great Autodialer Tool" January 22, 2022 5.0 Pros I like mostly the single sign option of this software through my office email. Cons The toggle buttons sort of blend it with the color scheme of the software and you have to be careful not to click the wrong button the log out button is also too close to the check mark button Review Source GM Gerald M. Global Head of Customer Service Information Technology and Services Used the software for: 2+ years ### "Enterprise grade omni-channel cloud based customer engagement solution" October 2, 2018 5.0 Business continuity, single unified global platform seamlessly access by agents in 3 sites in 3 different countries, omni-channel Pros Intuitive UI/UX and functionality for users at all levels from agent through to department head with an awesome team at BrightPattern to compliment. Cons Quality management functionality for assessing interactions is limited Review Source Branden B. Project Manager Staffing and Recruiting Used the software for: 6-12 months ### "Bright Pattern " December 16, 2019 5.0 Pros As a project manager scope, milestones and priorities change in the middle of a project due to unforeseen reasons. Bright Pattern's implementation team acted flawless in beating our demanding deadlines and still capturing 100% quality. One of the best implementation I've experienced in my career. Their a great partner, keep up the flawless execution. Cons Bright Pattern is currently looking to explore additional SMS capabilities. Review Source Omondi P. Associate Programs Coordinator Research Used the software for: 6-12 months ### "Best for managing calling centers" December 16, 2018 5.0 Good for call center management. Pros Integrates both voice call and email systems such that call centers can simultaneously deploy these tools promptly. It has an easy documentation process for future references and client follow-ups. Cons The app has a tendency of logging off the user when it goes in idle mode, which leads to missed calls and inconveniences for the user and the client. Review Source AP Amber P. Operations Coordinator Retail Used the software for: Less than 6 months ### "BP" December 4, 2019 3.0 Bright pattern has its down but for the most part is it okay. Pros I like that when request come in the queue they disappear when someone is working on the request. Also that it has a trail of the completion status. The last person that worked on it. Cons I do not like the thread of the email chain for the software. It is very confusing and misguiding. I also do not like how we compose a new email. Not easy to use and take to much effort for something that should be simple. Another con is you can not revisit a case just for information after it has been closed with out reopening. Review Source KP Kristen P. VP Customer Care Retail Used the software for: 1-2 years ### "Very good, the customer support is amazing. They are always there if we have a question." June 29, 2017 4.0 Cost savings, unified desktop for agents, the enhancement requests we wanted, the peace of mind that we have a team that really cares about helping us meet our goals. Pros Excellent Customer Support- for implementation, ongoing support and enhancement requests Concurrent licenses and not being double charged by channel, integration with Zendesk. Cons I wish that chat was a bit easier to customize through the admin console, instead of having to update the code. (text changes for ex.) Review Source VR Verified Reviewer Manager - Mobile Strategy Telecommunications Used the software for: Less than 6 months ### "Smart softphone VoIP provider" January 9, 2019 5.0 Cost effective product. Helps in managing some of the core call centre tasks which are otherwise difficult with other apps Pros It's predictive soaking technology turned out to be very effective for my organisation. It's versatile system and has a helpful virtual call back queue integration. Cons Call drop, technical support, API documentation are some things that need to be worked on. Review Source TK Tripp K. CEO Management Consulting Used the software for: Less than 6 months ### "A very easy deployment and great capabilities" February 27, 2017 5.0 I recently deployed this software for an outsourcing firm. They were able to deploy it in service of over a dozen customers. Bright Pattern was easy to deploy. Someone with basic technical understanding could deploy a fully-featured solution easily. From signature to the phone ringing was under three weeks for a complex application. We have been well supported by Bright Pattern both during the implementation and beyond. The company is well organized and has a solid plan for future enhancements, including reporting. I would not hesitate to recommend Bright Pattern to other clients of mine. Pros Ease of Implementation, Built-in, robust features, support during implementation. The cloud-based service has eliminated the need for in-house support of legacy hardware, giving us more agility and ability to scale. Cons The email handling capability is not one-size fits all. We had very specialized needs and it did not make sense to migrate that into Bright Pattern. Reporting is good but is being improved Review Source FN Farid N. Network Engineer Used the software for: 2+ years ### "Bright Pattern, best Contact Center Software" February 23, 2017 5.0 We tried multiple Contact Center Software before Bright Pattern, but we kept only Bright Pattern because of its capabilities, ease of use, non-disruptive maintenance and update. Bright Pattern has provided us the best service and support. Pros Ease of use, excellent service support. Review Source SA Sonny A. COO Management Consulting Used the software for: 2+ years ### "Bright Pattern User Review" March 25, 2015 5.0 Pros On the performance side, Bright Pattern is easy to start, highly customizable, fully featured, and very scalable. In minutes, you can have a campaigns set up and running. On the reporting side, data is easily retrieved for analysis. Call recordings is a welcome feature as it is very useful for training purposes. Customer service is very good. The staff is very knowledgeable, and is very responsive to questions and requests. Cons List management is good overall, but can be more robust. For example, it would be nice to be able to make changes to lists during live campaigns. Review Source VR Verified Reviewer Director of Operations Construction Used the software for: Less than 6 months ### "Quick turnaround, responsive support, great functionality." March 22, 2018 5.0 Pros True omnichannel and powerful integrations; great people - have had a lot of questions and answers have been quick and thorough. Cons Somewhat complicated, and training could be more customized (got a lot of info for things we aren't going to be using, or using in the near future) Review Source Danil V. Director of Engineering Computer Software Used the software for: 2+ years ### "null" June 29, 2017 5.0 Review Source Yasiru G. DevOps Engineer Computer Software Used the software for: Less than 6 months ### "Great CallCenter Platform" May 31, 2021 4.0 Overall experience with Bright Pattern is really great. Our Callcenter's productivity has increased exponentially. Pros Bright Pattern has an exclusive feature, Which is you can pre-record replies for calls. When a customer calls and asks a question, the centre operator can play the pre-recorded response, which will be played to answer the customer's questions. Only Bright Pattern has this feature working greatly. Furthermore, you can record sessions and manage call sessions easily and see insight later. Cons To this day I don't have any issue with BrightPattern. I hope it has all the features it should and all the features are working well. Review Source KI Koletta I. Customer service specialist Consumer Services Used the software for: 1-2 years ### "Bright Pattern Review" April 11, 2019 3.0 Pros The software is easy to use and navigate. Cons Sometimes the calls are dropped and at times you are unable to answer the call. Review Source BR Bryana R. Customer Service Agent Hospitality Used the software for: 6-12 months ### "Bright Patterns" April 10, 2019 5.0 Overall my experience with it has been pleasant. It works fairly well and is easy to use and understand. Pros It's very easy to use and understand and most of the times we don't have any problems. Cons Sometimes it will freeze and you aren't able to accept a call or the system will kick you out. Review Source BC Brandon C. Customer Care Operations Manager Consumer Services Used the software for: Less than 6 months ### "Solid software with an incredible integration team" February 19, 2021 5.0 Pros Bright Pattern is solid software. Few to no outages in the last 6 months. End users picked it up quickly. The implementation team was a dream to work with. API integrations were easy to work with for someone with a systems background. Overall, we're happy. Cons Admin experience is good, but some areas have room for improvement (ex: settings are not always where you'd expect them). Review Source TC Tom C. Managing Director Telecommunications Used the software for: 1-2 years ### "Solid Omani Channel-Pro-Grade" February 24, 2017 4.0 We use BP everyday to route calls between the US and the Philippines. Solid system with no downtime. I have been in the business for a longtime. Professional grade. Pros OmniChannel. Cloud but built by serious telco engineers. Cons reporting suite - interface looks old. New one coming Review Source TJ Toni J. Software Developer Banking Used the software for: 6-12 months ### "Excellent for the money" December 3, 2019 5.0 Pros It is browser based you don't need any other software to be able to use Cons Administrator need to have some programing knowledge like JSON to set up the system Review Source GK Greg K. Sr. Project/Operations Manager Outsourcing/Offshoring Used the software for: 1-2 years ### "Overall Great!" March 22, 2017 5.0 Using BP is overall simple and working with the support team is great. I only wish it was easier to create reports in the system (not using JS). Pros Easy to use Cons Difficult to create new reports Review Source Similar Products Featured ## Related categories [IVR](https://www.capterra.com/ivr-software/)[Call Center](https://www.capterra.com/call-center-software/)[Predictive Dialer](https://www.capterra.com/predictive-dialer-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.