# Page 4 | Bright Pattern Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Bright Pattern the right Auto Dialer solution for you? Explore 104 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130369/Bright-Pattern/reviews --- Bright Pattern 4.8 (104) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Bright Pattern ## Showing most helpful reviews Showing 76-100 of 104 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Andrea S. Support Team Supervisor Staffing and Recruiting Used the software for: 6-12 months ### "Bright Pattern" December 4, 2019 4.0 Pros Organization, functional when it's working Cons Technical issues, doesn't automatically update Review Source Manny L. VP of Business Development Information Technology and Services Used the software for: 6-12 months ### "null" February 26, 2017 5.0 Review Source MB Mike B. Self Consumer Services Used the software for: Less than 6 months ### "Another half-baked dialer" August 10, 2018 3.0 I am an end user with 20 years experience on many dialers. This seems like an unfinished product. It works but lacks many common features found in other systems that have been around for several years. Pros Hot-key dispositions. Nothing else. Its simple boring interface lacks any real "likeable" features. The design team would benefit from the experiene of an end user. It doesnt seem the designers ever spent a day on a dialer. Cons Can't go to "not ready" or "break" when the que is full. Calls keep coming. No "wait" or "standby" mode while dispositioning last call before a break. Review Source KM Kennon M. Wireless Music System Specialist Consumer Electronics Used the software for: 6-12 months ### "Bright Pattern Review" November 6, 2018 5.0 Pros We use this for our phone system at work. The voice quality is clear. Easy to manage people and phone queues. Cons There can be a bit of a delay on some calls, but its not that bad. Review Source DM Damien M. Tech Engineer Telecommunications Used the software for: 1-2 years ### "Works Great" November 30, 2018 5.0 It's beemn awesome Pros The ease of use for user and the adavance option for manager/supervisors Cons Not sure, really haven't had issues while using it, it's pretty east to use Review Source SW Scott W. Microsoft Cloud Architect Information Technology and Services Used the software for: Less than 6 months ### "Bright Pattern - a world of difference" April 2, 2019 5.0 Ability to take our existing phone system configurations (users, skills, proficiencies, etc.) and migrate into Bright Pattern - top notch! Pros Documentation and customer support put other CCaaS platforms to shame. Cons Not as well known as 'the big guys' but this also gives us a competitive advantage! Review Source DW Dave W. SR CSR Consumer Services Used the software for: Less than 6 months ### "Better than the competition" August 11, 2019 5.0 Again I love how stable it is. When we're down, we lose money. Pros Bright Pattern is a stable platform compared to its rivals. I love that you can report a problem by flagging it and IT is on it right away. Cons No complaints so far. So far we are very satisfied. Review Source TC Tracey C. Used the software for: ### "Operations Manager" February 23, 2017 5.0 Overall very little down time with the system, user friendly for the most part. Allows the business to be in control of how inbound/outbound calls and emails are managed. With having the ability to make the hands on changes/update I am control of the flow of how we handle our customer calls and emails. Customer support- The team is awesome when you have questions or need assistance. They are always willing to assist and will even do training as needed. If there are technical issues side they are quite to assess and diagnose the problem and get back to you promptly. Review Source PB Phil B. Channel Manager Used the software for: 6-12 months ### "Partnership Review" February 22, 2017 5.0 We have been a partner with Bright Pattern for nearly a year now and have had nothing but a fantastic experience in working with them. They have a top notch solution that rivals and surpasses some of the largest competitors in the market. From their robust product set to their friendly and knowledgeable staff, you can definitely expect to have a great experience when working with Bright Pattern. Pros It is easy to use, has a ton of robust features and integration capabilities, and flexible to access via web interface. Review Source WW Will W. Principal Telecommunications Used the software for: Less than 6 months ### "This call center package provides everything I need and more and the support team is phenomenal!" October 17, 2017 5.0 Pros I can do everything I need to do for my clients in one location. Call routing, reporting, quality and knowledge tools are all located in one spot. Cons The admin guide is a little hard to maneuver but the support desk is always happy to assist when I don't have the time to do it. Review Source OP Omar P. CEO Computer Software Used the software for: 6-12 months ### "Great partners to work with" March 27, 2017 5.0 Reply.ai partnered with BrightPattern to bring bots and chat automation to their cloud contact center software and it's been a very productive partnership. Very easy to work with. Looking forward to collaborate more. Pros Flexible platform Cons I miss API webhooks, but it is coming in the next release! Review Source AS Adam S. Trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very efficient" October 30, 2018 4.0 Very positive. I'd suggest this to anyone who relies on customer service. Pros It's a very easy to use app that allows me to offer efficient service to my clients. Cons Initially using it it was a little hard to navigate but after practice and constant use it was easy. Review Source MB Maria B. Used the software for: ### "Bright Pattern Call Management System" February 24, 2017 5.0 The primary reasons why I've enjoyed using & working with Bright Pattern since 2014. (No particular order.) 1) Agent Accountability - Built in reports that are easy to run to keep track of our agents productivity. For ex: Agent Activity or Agent Login/Logout. There are more to choose from. 2) Cloud-based system - Keeps system cost down 3) User friendly - No prolonged training time. 4) Built in reports - Checking service metrics is quick & easy. 5) Customer support - Stellar!! Quick response times. Review Source DIp Dmitry, IT professional Used the software for: ### "Very easy to deploy and very powerful" October 3, 2013 5.0 We recently deployed ServicePattern in a big financial institution and our customers were just shocked how quick the installation was! We replaced some of the services they were running on avaya, and they say the BrightPattern's product is much easier for them to use while providing the same functionality. Now they want us to migrate all the other services to ServicePattern. Pros Easy to deploy, easy to use. A very intuitive admin interface. Cons Have yet to find any :) Review Source JH Justin H. Director of Business Development Information Technology and Services Used the software for: Less than 6 months ### "Super easy to use UI and great customer support" July 10, 2017 5.0 Having access to instant caller information allows us to make real-time decisions for our businesses Pros In addition to the awesome UI the real-time data makes collecting and verifying caller information a breeze Review Source MB Marissa B. Customer service representative Outsourcing/Offshoring Used the software for: Less than 6 months ### "Bright Pattern and Me" December 13, 2018 4.0 With Bright Pattern, I am able to assist customers through voice. I am able to reach customers better who do not prefer email support. Pros I like the ease of being able to input a number, and that the calls pop up on the screen, even when you are focusing on another task. Cons My biggest issue is that, sometimes, the software won't allow me to answer a call. Review Source ME Mike E. Used the software for: ### "NexGen Agency Review " March 13, 2017 5.0 Great product and very rich features! Easy to implement and they have an awesome and highly responsive support team! Review Source DG Don G. Used the software for: ### "Bright Pattern-Making Good Support Easy" March 14, 2017 5.0 Overall - After many years working with other systems, it's great and enjoyable to have the Bright Pattern product. Bright Pattern provides timely support visuals/needs with features that can be customize to desire. Reporting made easy at the drop of a dime with key data. A cloud based system that works with limited downtime. Review Source mC michele C. COO Professional Training & Coaching Used the software for: ### "Bright Pattern... your future is Bright" February 27, 2017 5.0 My experience with Bright Pattern has been amazing...the customer support and sales folk work as one team, super knowledgable, friendly and they deliver on time, on scope, on budget. In my experience this is a must have enabling technology to win on the customer experience. Review Source JL JoAnna L. Used the software for: ### "Sr. Director of Product Operations" February 25, 2017 5.0 Bright Pattern's Omni channel SAAS based communications solution offers customers the opportunity to seamlessly move from channel-to-channel (voice, chat, email, bot, social media)based on their individual needs or preferences delivering an optimum customer experience. Review Source KK Kenichi K. Used the software for: ### "Great CTI Software solution" March 7, 2017 5.0 We have long experience about this solution and Bright Pattern always gave us solid and latest features. Also, their architecture which is designed for Cloud bring us a lot of benefits and flexibility. Now, we run about 1500 seats and it helps our business growth. Review Source KL Kristine L. Used the software for: ### "One of the best contact software companies in the space" February 22, 2017 4.0 I enjoy working with Bright Pattern. They are responsive, quick and cost effective. They understand what call centers/customer service organizations need and provide a true Omni channel approach for partners. Pros Omni channel Easy to use Review Source MR Mike R. Used the software for: ### "VP Technology" February 24, 2017 5.0 BrightPattern has a true Omni-Channel call center solution which is very flexible. Customer representative and the engineers at BP are great to work with and extremely helpful. You will not go wrong selecting BP as your call center solution. Review Source AG Alex G. Used the software for: ### "Amazing Solution, Awesome Team" February 28, 2017 5.0 This is real deal Omni-Channel call center solution, that is scalable and enterprise strength. Experienced Executive team and knowledgeable engineering and support teams improve the odds of successful implementation. Review Source EF Eleonora F. Used the software for: ### "The art of making a great decision" March 23, 2017 5.0 Their software satisfy and anticipate all market needs: it is innovative, complete but easy to use. And what about Customer Service? They are prompt, clear and helpful. Review Source Similar Products Featured ## Related categories [IVR](https://www.capterra.com/ivr-software/)[Call Center](https://www.capterra.com/call-center-software/)[Predictive Dialer](https://www.capterra.com/predictive-dialer-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.