Who Uses This Software?

Mercury Medical by CrisSoft is a robust medical billing solution that can support the needs of multi-provider practices and billing service companies for any medical specialty nationwide.


Average Ratings

7 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $22,000.00/one-time/user
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • CrisSoft
  • www.crissoft.com
  • Founded 2000
  • United States

About Mercury Medical

Mercury Medical by CrisSoft is a robust medical billing solution that can support the needs of a wide variety of practice and business environments, from multi-provider practices to billing service companies. It's a great fit for billing companies seeking a reliable, proven professional Accounts Receivable solution that will reduce processing times, shorten payment cycles and increase cash flow. By streamlining and automating collection efforts, your business/practice becomes more efficient.


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Mercury Medical Features

  • Billing Estimates
  • Claim Scrubbing
  • Claims Management
  • Code & Charge Entry
  • Patient Eligibility Checks
  • Patient Payment History
  • Payment Processing
  • Practice Management
  • Remittance Advice
  • Statements & Collections
  • Claims Management
  • E-Prescribing
  • EMR / EHR
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Inventory Management
  • Multi-Office
  • Multi-Physician
  • Patient Billing
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Physician Scheduling

Mercury Medical Reviews Recently Reviewed!

I worked with Crissoft and the support at my previous job and I've never loved a program more.

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it's easy to use and you can request custom features and the support team works on the changes with you the best that they can. They formatted our program to work with a certain specialty and our doctors were very pleased. I actually tried to push my new job into working with Crissoft because I approve of the program and people so much.

Cons: I can't say to much about cons because everyone I worked with was great. The program was very open minded and easy to use. I had one doctor who struggled with the scheduling section but I don't think that was a programming issue.

Overall: I learned a lot from my trainers and I was lucky enough to work with Paul and Ginger to learn new things regarding the program and willing to give feedback on what I though the program should add. Learning new software is always a plus for my job title.

Mercury Medical is an extremely robust software. It's integration potential is endless and the support group is extremely responsive!

Jul 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Software transitions are ugly no matter what software you use. While the time to fully learn the software must be taken, Mercury's support group is always available to help you along.

Pros: The support offered by the Mercury Medical group is top notch. We have dealt with several PM systems and have never been so well supported.

Cons: Because of the capabilities of this software, there was a bit of a learning curve. More features = more moving parts that all need to be understood.

Mercury Medical Billing Software

Nov 10, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Sales staff: Knows the product well and promptly responds to all queries. They provide detailed responses to queries to ensure the client query is fully addressed. The product demonstration was comprehensive and flawless. It was the best prepared and carried out demonstration of all the products we looked at. Software product: Well constructed, intuitive and easy to use Technical expertise: The technical team is very knowledgeable and knows their product very well. Support team: The support team was very good, however, appeared to be short-staffed

Pros: The product is excellent, well structured and easy to use. This was evidenced by their ability to incorporate our specific requirements that were essential for us to abide by California guidelines. The technical team had excellent understanding of their product The entire team was friendly and very accommodating of the number of questions and requests made. Training program was good.

Cons: The support team appeared to be short-staffed A better structured and planned implementation would have made the transition to the new system smoother and easier. They have an implementation approach that was not made clear in the beginning and as a result expectations were not managed well and led to a level of frustration from the client side. A better understanding and appreciation of the time constraint faced by the client would have helped them resource up and plan to ensure that they meet client expectations.

Recommendations to other buyers: Ensure that you have your requirements articulated in detail in a formal document that is understood and agreed with the vendor. Ensure that a detailed implementation plan is prepared and accepted by the client.

Best Bikking Softwear Out There.

Dec 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is super easy to use and they have the best support team around. They work really hard with there clients to have the Softwear meet the clients business needs.

Cons: Nothing I like everything. They have exceeded my expectations and this system works so easy.

Recommendations to other buyers: Get a package that you can customize to your needs

In-service training on completing physician office billing

Dec 24, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like their knowledge of the subject, the ease of their explanations, and their openness to answering questions.

Cons: Sometimes, presentations are too fast for beginners (but their staff is always willing to repeat).

Recommendations to other buyers: Remember that communication means everything, and the staff communicates well.

Mercury Medical for Emergency Rooms Clients

Apr 26, 2014
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I spent over 18 months looking for the right software for our Medical RCM platform servicing Emergency Rooms, Urgent Care Clinics, and other high-encounter volume clients. Mercury Medical, by CrisSoft, Inc. was our final selection. We are very pleased with the software, as it is very flexible and configurable; it has replaced our previous platform, which was a combination of five separate software products "bolted" together. Mercury has allowed us to reduce our process times by as much as 65% for Claims and Payment posting, and our clients love the customizable performance reports that Mercury provides. Additionally, CrisSoft provides other services that allow us to scale for our clients. For instance, the ability to format and integrate customized HL7 messages allows us to integrate ACO participants and to use our RCM services platform as the backbone for Data Warehousing and Storage, as well as to provide business intelligence and analytics to capture and track the 26 quantifiable performance measurements for Accountable Care Organizations and Population Health Systems.

Cons: There is very little that we do not like about the software. Their service and support teams are very responsive, and their ability to understand the unique business rules of our Emergency Room clients have been extremely helpful for use to secure new clients.

Recommendations to other buyers: When evaluating Revenue Cycle Management software, it is important to understand whether the RCM software was built around an EMR system or whether, like Mercury Medical, it is a standalone RCM platform that is configurable and customizable for your markets. This allows Mercury Medical to seamlessly integrate with various EMR systems. Also, for reasonable development costs, CrisSoft has customized Mercury Medical to exceed our rigorous operating specifications to service Emergency Rooms and other high-encounter volume medical markets. The other medical software products that we reviewed were much less flexible and could not be configured and customized to meet our unique applications to integrate and provide the operating platform to service emerging Population Health and ACO systems.

Nov 01, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I have been using Mercury Medical for over 20 years. We are a multi-discipline clinic with different providers billing for several different types of services. Mercury makes it so to seperate these on all of the reports. This makes our stat keeping and end of months very easy. The support team is great! If you are having an issue with any of the processes they listen to you and will adapt it to your clinic needs. The software itself is very advanced over most of what is out there have used many others and love the fact that these can be financial type driven. This really helps with AR management. The collection reports are very advanced in allowing you to narrow down all phone calls to check status and collections. I highly recommend this software.