Who Uses This Software?

Mental health & substance abuse agencies, foster care agencies, social services, equine assisted therapy, university clinics, academic & family counseling services, eating disorder clinics.


Average Ratings

11 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • JAG Products
  • www.clinictracker.com
  • Founded 2000
  • United States

About ClinicTracker Connect

ClinicTracker is a robust, future-proof mental health and substance abuse EHR. Dr. Michael Gordon, a renowned clinical psychologist, and Joshua Gordon, an award-winning software engineer, founded the company in 2000. ClinicTracker EHRs powerful software empowers your agency to succeed. ClinicTracker automates all of your clinic routines, boosts staff productivity, increases billing efficiency, and provides the tools you need to manage your clinic effectively. To get started, visit our website.


ClinicTracker Connect Features

  • Appointment Reminders
  • Appointment Scheduling
  • Assessment & Treatment Plans
  • Billing & Invoicing
  • Claims Management
  • E-Prescribing
  • EDI
  • EMR / EHR
  • HIPAA Compliant
  • Inpatient / Residential
  • Multi-Provider Practice
  • Patient Portal
  • Personnel Management
  • Progress Notes
  • Single Provider Practice

ClinicTracker Connect Reviews Recently Reviewed!

Knowledge, customer service, full package

Jun 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Amazing support!

Pros: Value comes from the breadth of services in one place, responsiveness and anticipation of my needs. They've obviously done this for a while and know how to not just give me a clinical tool but also support my business model.

Cons: Lots to learn. Not as intuitive as it could be. There is a trade-off when you pick a tool that does as much as this one does--but worth it in the end, if you want a tool to help you build for the future.

Many things that should be simple are not.

Apr 28, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Comments: face to face training needs to happen more on the front end. Too complicated of a system to just read the help from the help guide

Pros: What it potentially could do. How I can see what my whole practice is doing. That there are features that look helpful, I jut don't know how to use them yet.

Cons: Not as user friendly as it was advertised. That it is not cloud based. The amount of training there is.

Clinic Tracker - GOOD Program

Sep 22, 2016
4/5
Overall
2.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Clinic Tracker Support is easy to get a hold of and always makes sure the problem is fixed and that we are satisfied with the service. They always work with us.

Cons: Slow connection, CT sometimes freezes (we are working with CT currently to fix this).

Recommendations to other buyers: Make sure, whatever software program you chose, its capable of all the features you need.

Gets Our Behavioral Health Agencies Paid FAST

Apr 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I own a mental health billing and revenue cycle management company. We dove in with a N.C. based behavioral health EHR that made big promises and left us and all of our clients in a mess. We needed other products to turn to and fast or we would have lost our family business. ClinicTracker is one of those products that came to the rescue. Their billing product gives us every possible option: Direct connection and full integration to Trizetto (Gateway EDI), connection to ANY other clearinghouse, direct connection to all of our payers if needed, AND they let us print HCFA claims. Our providers love the EHR and HR tools for practice management. IT is one of the EHRs we recommend when our clients are looking for the best. No complaints!

Our Behavioral Health Providers Love This Software

Apr 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After recommending a product to my beloved industry, behavioral health, that didn't work but promises big features, it was imperative we find a Windows-based Behavioral Health EHR that could deliver. ClinicTracker is hands down the best Windows-based EHR for Behavioral Health on the market. The list of features in endless and their turn around time for updates and product development is astounding (3 days to one week). Best of all - it actually works. Our providers love it, our billing clients love it, and our revenue cycle management clients love it. We know we are doing right by our mental health providers and agencies when they take the time to call us and say thank you for recommending ClinicTracker as one of the options we present to them.

ClinicTracker New Users

Feb 26, 2015
4/5
Overall
3 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The people at ClinicTracker are really the best! Very honest and straightforward. They have helped us with every issue we've had, sometimes within minutes! I really like that they are extremely knowledgeable about the system and can explain anything and everything.

Cons: There is nothing I don't like about the vendor. Only issue with the product is that navigation is not smooth. It can be hard to find things, or it takes a number of clicks to get where you need to go. However, ClinicTracker is open to new suggestions, and they make changes for you! They really listen to the customer.

Recommendations to other buyers: We looked at a lot of systems. Do the same. Do not put stock in what the salespeople tell you about their systems. Try the system out and see if it works for you.

Jun 08, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: The Bridge Family Center is located in West Hartford CT and operates an outpatient psychiatric clinic for children. The Bridge received notice that the software company that owned the software for the clinic was going out of business. The Bridge reviewed numerous software packages in an effort to find a replacement for the software. ClinicTracker was selected for a number of reasons. First, all of our interactions with the staff at ClinicTracker were pleasant. ClinicTracker staff was very accommodating, supplying demos for different Bridge staff members. Demos were also set up to show particular portions of ClinicTracker to specific Bridge staff (i.e. BillingTracker to billing and financials staff, clinical portions of ClinicTracker to clinical staff). There was no hard sell attitude when dealing with ClinicTracker. Demos of ClinicTracker highlighted the system's ease of use. This was very attractive because our previous system was complicated and cumbersome to use. From the first demo of ClinicTracker Bridge staff thought it was a system they could quickly become familar with and begin to use. ClinicTracker was an affordable software option for The Bridge. Once ClinicTracker was selected the real work began. The Bridge required a very fast turnaround on implementation because our current software would no longer be available. ClinicTracker staff was awesome during implementation. In a one month time frame they had installed the software and imported Bridge data from our current vendor and mapped it into ClinicTracker. Imported data was reviewed the Bridge staff. ClinicTracker staff worked closely with Bridge staff to make sure everything looked correct and operated successfully. On March 31st ClinicTracker trained Bridge clinical staff. We were live on April 1! ClinicTracker continued to work with Bridge finance staff to set up electronic billing through our clearinghouse. At the end of the first week our test batches had been accepted at the clearinghouse. In the last two and half months ClinicTracker has made some requested tweaks, giving us an even more usable, compatible system for our business. I have never had such positive feedback from staff following the implementation of a new system as I did with ClinicTracker. All staff comments have been positive. ClinicTracker is easy to learn and easy to use. I literally have had staff say to me "I love this system". ClinicTracker staff continues to be supportive and very responsive to questions. I believe The Bridge could not have made a better software selection.

Jun 06, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We have been using ClinicTracker for a number of years in our outpatient clinic. We have also contracted to implement ClinicTracker in our crisis service and our inpatient programs as well. Their support has been wonderful and each member of their team is positive and solution-focused. We are really pleased with the product and the service.

Jun 06, 2011
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: The Family & Children's Society recently became an Article 31 Medicaid clinic. In the preliminary planning, we realized that we did not have software that would be compliant with the Medicaid paperwork. The change was a huge learning curve for many therapists and billing staff in our agency, so the switch to CT was not without difficulty. We have various other services (funding sources) that have different paperwork requirements so there were some gaps in our needs. The CT team was very responsive to our needs and did all they could to make the transition go smoothly. Their customer service is very good--their support team responds to inquiries within the hour on almost all requests and they are very accommodating. They plan to become certified with OMH which is a big plus for our agency. Because not all people learn in the same way, some therapists have struggled with learning all the features that are available to them. We have suggested CT make a training video that can be used to train new employees. In the future we also look forward to a Web-based application to accommodate our remote staff. We would recommend CT to anyone who is searching for software to meet the Medicaid mental health requirements.

Jun 06, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: SeaView Community Services is a private non-profit social services agency in Seward, Alaska. We chose to move to ClinicTracker in July 2010 because of its versatility and customer support's ability to make custom changes for us. We are an agency that provides combined services of substance use and mental health services. The individual SU and MH forms in ClinicTracker were impressive. However, as we continued to integrate our programs to function as one program, ClinicTracker staff worked along side of us to modify existing forms and to help us create a combine Behavioral Health Assessment and combined Treatment Plan specific to the Alaska Regulations and our business needs. We now have a clinical database that is a tool for our staff and not a burdensome requirement.

Jun 02, 2011
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We use Clinic Tracker for a complex community based program with 500 active patients. We use it for medical records, scheduling, and billing. Prior to CT we were using paper charts and we are now miles ahead with an electronic record system. Customer support is fantastic with an incredible response time for questions. Clinic Tracker has accommodated many custom development requests to meet the needs of our program. If you don't have a cookie cutter operation and need some software flexibility, Clinic Tracker is a very good option.