--- title: "ClinicTracker Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ClinicTracker Software - reviews, pricing plans, popular comparisons to other Patient Management products and more." source_url: "https://www.capterra.com/p/130373/ClinicTracker-Connect/" page_type: "product" language: "en" --- # ClinicTracker Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ClinicTracker ## What is ClinicTracker? ClinicTracker integrates a fully customizable EHR, billing software, and practice management into an integrated framework that will automate your clinic workflows, boost your staff productivity and patient engagement, while shortening your billing cycle. We provide clinics the ultimate tool to manage their practice efficiently, coupled with the expert guidance of our industry experts. ## What is ClinicTracker used for? [Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/)[Mental Health](https://www.capterra.com/mental-health-software/)[Substance Abuse EMR](https://www.capterra.com/substance-abuse-emr-software/) Top alternative Featured Overall rating Based on 51 user reviews Reviews sentiment Positive 82% Neutral 14% Negative 4% Starting price $70 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ClinicTracker?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://clinictracker.com&name=ClinicTracker) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ClinicTracker 4.3 (51) VS. [4.4 (1,052)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting Price $70 Per User Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (51) Ease Of Use 4.3 (859) Value For Money 4.2 (38) Value For Money 4.3 (786) Customer Service 4.5 (48) Customer Service 4.4 (763) ## ClinicTracker alternatives [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (339)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars Highest Rated [4.7 (970)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (201)](https://www.capterra.com/p/73807/BestNotes/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/130373/ClinicTracker-Connect/alternatives/) ## FAQs about ClinicTracker Overview ### Which roles and teams benefit most from ClinicTracker? ClinicTracker is most used by behavioral health leaders, practice owners, clinicians, and administrative or billing teams. Executives and directors use it to oversee operations, compliance, and reporting, while therapists and clinical staff manage documentation and care coordination. Front-office and revenue cycle teams rely on it for scheduling, claims processing, and patient account workflows. Answer based on 45 reviews Overview ### What company size and industries is ClinicTracker built for? ClinicTracker is designed for small mental health organizations, with 76% of reviewers from small businesses and 65% from Mental Health Care. It is specifically tailored for mental health and chemical dependency professionals, with additional use across Hospital & Health Care at 16% and Health, Wellness and Fitness at 9%. Answer based on 51 reviews Features and Usability ### What are the key features of ClinicTracker? ClinicTracker includes core mental health practice management features like billing management, patient scheduling, clinical documentation, and patient records management. Differentiating capabilities include customizable reports and forms, compliance tracking, patient portals with electronic signatures, and telemedicine with video conferencing for remote sessions. Answer based on 23 reviews Pricing ### How well does ClinicTracker handle billing management? ClinicTracker handles behavioral health billing well, especially for teams that need integrated claims, clearinghouse connections, and in-house revenue cycle workflows. Billing staff often like its flexibility and responsive support, though setup can take time, some updates require manual steps, and certain advanced billing features may need extra configuration or added cost. Answer based on 23 reviews Integrations ### Which third-party tools and platforms does ClinicTracker integrate with? ClinicTracker connects natively to Google Maps for location and routing support. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does ClinicTracker offer? ClinicTracker provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Answer based on 5 reviews Getting Started and Support ### What customer support options does ClinicTracker offer? ClinicTracker provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users describe the support team as helpful, patient, and responsive, with quick answers on most questions. Some also note a learning curve at first, but support is often seen as a key part of getting started. Answer based on 9 reviews Features and Usability ### How well does ClinicTracker manage clinic and patient workflows? ClinicTracker manages clinic and patient workflows well through customizable charts, scheduling, dashboards, forms, and portal tools for behavioral health practices. Many clinics value the flexibility and support during setup, but the system can feel complex at first, and some administrators find custom reports, templates, and training more demanding than expected. Answer based on 22 reviews Features and Usability ### Is ClinicTracker good for client management? ClinicTracker supports client management with linked records, reminders, dashboards, portals, and shared access that help clinicians track documentation and communication. Mental health teams often like the visibility and customization, but sentiment is mixed because some users find client records cluttered, encounter login or access issues, or want more flexible data entry options. Answer based on 14 reviews ## Features AI summary Based on 1,461 Patient Management reviews Capterra data shows that buyers of patient management software rank the following features as their top priorities: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Appointment Management** (**61%**) - **Billing & Invoicing** (**56%**) ClinicTracker supports all three of the features reviewers rate most important: **HIPAA Compliant**, **Appointment Management**, and **Billing & Invoicing**. Together, these capabilities help businesses protect patient information, coordinate scheduling efficiently, and manage charges and payments accurately, allowing teams to deliver organized care and keep daily operations running smoothly. HIPAA Compliant 4.5 (13) 92.31% of 13 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Appointment Management 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Charting 3.8 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Patient Scheduling 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups Calendar Management 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Document Management 4.2 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location ClinicTracker 122 features ### All Features - ABA Data Collection: Observe and record information about your charge's behaviors and characteristics - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Assessment Management: Creation, administration, and evaluation of assessments or tests - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Case Notes: Access and track notes regarding case activities and updates within case files - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Client Database: Electronic storage of stakeholder contact information - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Code & Charge Entry: Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance: Implements policies and controls to help the organization meet various compliance certifications and standards, such as SOC 1, SOC 2, SSAE 18, ISO 27001, HIPAA and PCI DSS. - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Storage Management: Manage and store data in a database - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Documentation: Witness statements, confessions, time cards, video footage, and other investigation materials are stored in secure designated data warehouses for safe keeping throughout the investigaiton process. - Documentation Management: Manage product specific documents in a categorized order - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For ABA Industry: Tools developed specifically for use within applied behavioral analysis industry - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Psychiatrists: Must serve psychiatrists/psychiatric practices - For Substance Abuse Therapy: For mental health professionals that specialize in substance abuse therapy/programs - Forms Management: Store, manage and track all forms in a centralized location - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Location: Manage and support multiple locations - Multi-Provider Practice: For practices with multiple providers - Notes Management: Allow users to create, edit, and sort multiple notes - Online Booking: Book meetings and appointments through a website or digital platform - Online Forms: Create new forms and/or use ready-made online form templates - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Database: A repository of patient data, including their past and current health issues, treatment history, and more - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Prescription Management: Prescribing, renewing, and keeping a record of the medicines given to an individual or animal - Program Management: Process of managing several related projects or business activities to achieve organizational goals - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remittance Advice: Document insurance payer providing an explanation of benefits (EOB). - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Conferencing: Connect with meeting participants remotely over video - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (49) 4.4 Based on 49 reviews ## Pricing Value for money 4.2 (38) Free Trial Basic $70.00 Per User, Value for money 4.2 (38) 4.2 Based on 38 reviews ## Integrations [ Google Maps](https://www.capterra.com/p/227511/Google-Maps/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (48) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (48) 4.5 Based on 48 reviews ## User reviews Overall rating 4.3 Based on 51 reviews Filter by rating 5(28) 4(13) 3(8) 2(1) 1(1) Mentioned topic Sorted by most recent JE Joel E. Research Director Mental Health Care ### "ClinicTracker review from a long-time user" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 30, 2026 Please see the section of "pros" above - to recap, the system does everything we need it to do and the support we receive is stellar. Pros Coming from a university environment, there are numerous obstacles involved in investing in such a significant piece of infrastructure like an electronic health record system. Our sales representative and their support team helped facilitate that process. Then, once we had finalized the purchase, the onboarding team began helping us customize the system. They were very collaborative and worked diligently to figure out how to fit our workflows into their system. They didn't expect us to simply change our practices to fit how their software works. Indeed, ClinicTracker is extremely customizable. We have been able to implement all our existing forms – from intake, diagnostic assessment, treatment planning, progress notes, case management, and discharge summary. What is more remarkable, however, is the way we have been able to incorporate our assessments into the system. Initially, not knowing what an EHR should do, I began to push the limits of the program. Over time, I was able to build ALL of our assessments in the system. When I ran into problems, the Support Team was always available to help out. Rarely, if ever, did they tell me that what I wanted to do was impossible. Instead, they were always willing to help figure out ways we could accomplish our goals. Over the years, I've had the opportunity to interact with individuals throughout multiple departments of the company, from Billing to the Support Team, and I even occasionally spoke with the \[sensitive content hidden\] himself. These interactions were, without exception, cordial and supportive. Again, the mindset always seemed to be figuring out what they could do to facilitate and improve our experience with their program. Our agency adopted a model in which I would be the primary point of contact for all our staff when they needed help with ClinicTracker. Over the years, I've learned a great deal about the system. But frequently, there were times when I've run into issues that I couldn't solve on my own. Consequently, I've probably made thousands of requests to the support team. They have always been friendly and helpful - even if what I was asking was a rehash of something we had previously discussed that I had forgotten about. But even more than that, they have truly been willing to listen to our concerns and seriously entertain our ideas for how the system could better meet the needs of our clinicians. Over the years, I've seen continuous improvement to the system. And these haven't merely been minor cosmetic fixes, but represent significant improvements to that enhance how the system works. The transition from a remote desktop application to a modern secure web-based interface has been nothing but astounding. The engineering team was able to preserve all the original functionality of the program and restructure it into a responsive, intuitive, and easy-to-use program. Cons The program requires a rather steep learning curve. We typically devote 4+ hours training new employees in how to use the program. Then, some staff require additional ongoing support, particularly if they are infrequent users and have the tendency to forget how to perform certain functions. An additional issue we've had is that creating custom reports and forms can be challenging. However, what we've implemented is probably beyond what most clinics will choose to do. Nevertheless, it does take a good bit of time, patience, and skill to set up custom forms and reports. Fortunately, for more casual users, there are tons of forms and reports already built into the system. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Reasons for choosing ClinicTracker Price and feature set; met the requirements for the University bidding procedure Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 15, 2026 Thank you so much, Joel, for the trust you've placed in us for nearly a decade. And for taking the time to reflect on the many projects we've worked on together. Everyone here from our support team to our leadership recognizes what an exceptional partner you've been, and what a pleasure it has been to work with you. Thank you for sharing how much time you invest in training new users. We continue to make onboarding easier with improvements to search, navigation, and patient lookup in the Staff Portal. We also appreciate your feedback about building advanced forms and reports. We know meaningful data is essential for demonstrating outcomes, supporting research, and meeting funding and accreditation requirements, and we're committed to making that information easier to access. The past 9.5 years have gone by quickly. Congratulations on your retirement! You've left a lasting mark on both the University and ClinicTracker. We wish you all the very best! SC Sennai C. Co-Owner Mental Health Care ### "ClinicTracker Excellence" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 16, 2026 Overall, my experience has been great. I've always received timely responses to all of my inquiries and questions. The staff are always patient and helpful. This has been super-helpful with learning a new system. Pros ClincTracker captures all of the relevant information needed to conduct business and is user friendly. The staff is also super-knowledgeable and always helpful and responsive. Cons There is nothing I don't like about ClinicTracker. I'm not sure if this is possible, but maybe consider providing a discounted rate for companies that have a certain amount of users in ClinicTracker. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 15, 2026 Thank you for sharing your experience and for your kind words about our team. We're excited to hear that ClinicTracker has been easy to learn and that our staff has been responsive, knowledgeable, and helpful throughout the process. Providing timely support and ensuring our customers feel confident using the system are priorities for us, so it's wonderful to know you’ve felt supported. Your question about pricing to support agencies as they grow is a good one. We're always evaluating ways to provide value to organizations of all sizes, and your input is helpful. Thank you for choosing ClinicTracker and for being part of our community. We look forward to continuing to support your team's success. KW Kim W. Clinical Director Mental Health Care ### "Diagnostic Feedback " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 July 14, 2025 The overall experience has been positive. The help section within the ClinicTracker team is quick on most questions. Pros ClinicTracker allows for all documentation to be linked via the client file. This allows for audit reviews to be provided with ease. Cons Unfortuantely, newly developed forms cannot be uploaded and modified in the system. When diagnosing, the system does not have a "met criteria" section. Some electronic systems allow for the diagnostic criteria to have a checklist associated with each diagnosis. This checklist associates with the diagnostic criteria identified in the DSM 5. This allows for the support to be provided and justified in selecting the proper diagnosis. Alternatives considered [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Reasons for choosing ClinicTracker I was informed that I would be able to upload the already existing forms via PDF and develop them; however, that was not the case. Our forms come directly from the federal government and must be identical to the formatting. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 15, 2026 Kim: Thank you for sharing your experience and for highlighting the responsiveness of our support team. We're pleased to hear that ClinicTracker has helped streamline your documentation management and made audit preparation easier by keeping client records connected and accessible. We’ve enjoyed working with you and your team to mirror your federally-mandated forms, and for the partnership on other projects to support your federal engagements. We also appreciate your suggestion regarding diagnostic criteria checklists and the ability to more directly document how diagnoses are supported. Insights from experienced users are invaluable as we continue to enhance the platform. JC Jacqueline C. Medical Billing Accounting ### "The Perfect Pair. Finding the ideal Clinical and Billing System" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 11, 2025 Satisfied with my overall experience and looking forward to potential upgrades as we move forward in our new system. Pros The Staff is very knowledgeable with their product and always Professional with their customers. They take the time to look into our concerns and resolve them as best as possible to suit our needs which includes updates to their system. Friendly, Professional and Prompt Assistance. Working in ClinicTracker is user Friendly although; I look forward to more enhancements and updates to run a more smoother billing program. Cons Clinictracker edits that include adding, updating, or deleting insurance information and Authorizations. These edits or updates are not able to transfer all the billing information automatically to all appropriate areas involving the Billing process. Manual updates or extra steps are required depending if the appointment was already created, transitioned and / or billed however; some enhancements have already been put in place for a smoother transition and easier fix as well as the Development Team being focused on continued improvement and future capabilities throughout the entire clinical and billing system.. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 15, 2026 Thank you so much for trusting us as your billing solution, and for taking the time to share your experience. We're delighted to hear our team has provided knowledgeable, professional, and responsive support. Understanding our customers' unique needs and helping them succeed are always top priorities, so your recognition means a great deal. We also appreciate your feedback about insurance and authorization updates within the billing workflow. We've already implemented enhancements to streamline these processes, and our development and billing teams continue to look for ways to reduce manual steps. Your feedback helps shape those ongoing improvements. Thank you again for your partnership, and for recognizing both what we're doing well and where we can continue to improve. We look forward to supporting your team and delivering enhancements that help drive efficiencies. AM Amber M. Administrative Coordinator Mental Health Care ### "Always happy To Help" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 10, 2025 My overall experience has been excellent. As someone new to this field, I truly appreciated how patient and supportive the billing team has been throughout the learning process. They never made me feel rushed and always took the time to explain things thoroughly. Combined with the responsive support and helpful training, it's been a very positive and smooth experience. Pros What I like most about ClinicTracker is the team is consistently prompt and responsive. Any time we have requested additional training, they've delivered it thoroughly and effectively. Everyone I have interacted with has been very personable and knowledgeable, always making the process smooth and efficient. Our billing team has the patience of a saint! Cons There isn't anything I would say i like the least. Sometimes being able to navigate to the same action and having three different ways to complete can get a bit frustrating. However, at the same time I like the fact that there are multiple ways to complete a task. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 11, 2025 Hi Amber, We loved reading (and sharing with our team) your review of ClinicTracker, especially the shout-outs to our Billing Service team members. It is our pleasure to serve as your billing team, and we are thrilled to know that while team members are working hard managing your insurance claims and tracking your payments, they are also super patient, great trainers, and all-around awesome to work with! Your feedback and balanced perspective on software navigation are helpful, too. We want to make ClinicTracker and BillingTracker as straightforward as possible, while keeping all of the functionality and flexibility you value. Keep sharing your ideas with us! CF Carolyn F. Therapist Mental Health Care ### "Updates Needed" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 July 9, 2025 I did not find it difficult to use but it's not the most user friendly. I would like if it was updated. Pros The automatic reminders to clients. This helps the client remember their appointments each week and gives them access to their portal. Cons Too many things to click and issues with recurring appts. When a recurring appt is changed it should not affect past appointments already completed. Switched from [Credibled](https://www.capterra.com/p/10027988/Credibled/) Changed agencies. I not longer contract with the other agency using Crediblebh Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VF Viktoriya F. CEO Hospital & Health Care ### "Complete EHR solution with Billing software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 8, 2025 I have been using ClinicTracker EHR since 2018. ClinicTracker EHR is a complex system but it is capable to provide you with a capability of creating your clinical forms, reports, staff forms, patient portal, eprescribe, billing, group and individual appointments. Basically everything that a provider needs. Pros I do love their support, they are fast and very helpful. I love their webinars and ability to ask live questions. They are always working on improving Clinic/Billing Tracker and are open to provider's feedback on any new suggestions! Cons It takes some time getting used to, but not impossible. This is a complex system with many different features capturing all of the components of the behavioral health agency. Switched from [Breakthrough](https://www.capterra.com/p/10030685/Breakthrough/) Previous EHR didn't have the same capabilities. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 10, 2025 Hi Viktoriya, We were touched by your generous and detailed review, and honored by your support as a longtime ClinicTracker user and the leader of a mental health organization. We are pleased that you feel our support teams, webinar hosts, and developers are attuned to the needs of the mental health professionals we serve. We appreciate your insight about the time and planning required to implement our comprehensive clinical, scheduling, and revenue management features in a busy organization. Thank you for the trust you’ve placed in us year after year. We look forward to continuing this partnership, and we're committed to supporting your organization’s mission. BE Betsy E. Care Navigator Health, Wellness and Fitness ### "ClinicTracker is Amazing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 7, 2025 Your technical support is world‑class It's feature-rich, specialized for behavioral health, and highly customizable, with strong support and solid value. The trade-offs are in the initial setup, occasional technical hiccups, and add-on costs for pre-built modules. If you're agile enough to invest time and tech resources, this system can become the backbone of your behavioral health practice. Pros Clinic Tracker software is easy to use and user‑friendly... robust initial training ClinicTracker support was there for us, ready to launch on time.I’m impressed with their commitment to quality and customer care The software was very user-friendly, intuitive, and came with the support we needed Cons Launching it is not plug‑and‑play Modules like treatment plans, crisis plans, or diagnostic assessments don’t work well out of the box; often, you'll need custom pay-for tweaks. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 8, 2025 Hi Betsy, Thank you for your thoughtful review and kind words about ClinicTracker's user-friendly design and our world-class support team! We think your organization is pretty amazing, too. We’re grateful for your feedback and insights, which help us improve, and we’re excited to work on making the setup and modules even better. It’s a privilege to support your behavioral health practice, and we look forward to our continued partnership! KA Kaitlyn A. Registered Behavior Technician Mental Health Care ### "High Potential " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 7, 2025 Overall, clinictracker is a huge step up from where we were before. It has a lot of potential and meets most of our needs. Pros It allows me and my supervisors to share information about our clients with ease. The dashboards allow for personalized setup for my needs. Cons There were some instances where I had to choose from a drop down menu instead of having the option to type in a more accurate situation for clients. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 8, 2025 Hi Kaitlyn, We’re thrilled to hear that the move to ClinicTracker has been a good one, and that we’ve made sharing client information easier for you and your supervisors. Thank you for your feedback on the dashboards. If you’d like to talk to one of our form experts, we should be able to assist with adjusting your form designs to better collect information for your particular needs. That is the benefit of the custom form designer, as it allows flexibility to update form designs based on your team’s feedback. It’s wonderful to have you as part of our community! DO David O. CEO Mental Health Care ### "8 Month Assessment" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 7, 2025 Overall after 8 months we enjoy the product. The support staff are very responsive and helpful. The support is what sets you apart from other EMR's. Pros Versatile for our practice. The ability to customize fields and the billing tracker portion is very easy to navigate. Cons Report customization is not always easy. Notes development and the printed version could be better. The portal is a work in progress, still not where I would like to see it Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) Pricing, support. Nothing more to say about that. If price is high and support is low then you change. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reasons for choosing ClinicTracker Pricing, Support and the ability to customize Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 8, 2025 Hi David, Thank you for sharing your experience and praising ClinicTracker’s versatility and our responsive support team! We truly value your insights, and are committed to enhancing the Staff Portal quickly so it has the full suite of features available to you and your team. Stay tuned, as we are making continual updates to that portion of the system. It has been our pleasure to support your practice for eight months, and we are excited for what’s ahead in our partnership! [View all Reviews](https://www.capterra.com/p/130373/ClinicTracker-Connect/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Carepatron vs ClinicTracker](https://www.capterra.com/compare/130373-195467/ClinicTracker-Connect-vs-Care-Patron)