--- title: "ClinicTracker Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ClinicTracker Software - reviews, pricing plans, popular comparisons to other Patient Management products and more." source_url: "https://www.capterra.com/p/130373/ClinicTracker-Connect/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # ClinicTracker Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ClinicTracker ## What is ClinicTracker? ClinicTracker integrates a fully customizable EHR, billing software, and practice management into an integrated framework that will automate your clinic workflows, boost your staff productivity and patient engagement, while shortening your billing cycle. We provide clinics the ultimate tool to manage their practice efficiently, coupled with the expert guidance of our industry experts. ## What is ClinicTracker used for? [Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/)[Mental Health](https://www.capterra.com/mental-health-software/)[Substance Abuse EMR](https://www.capterra.com/substance-abuse-emr-software/) Top alternative Featured Overall rating Based on 51 user reviews Reviews sentiment Positive 82% Neutral 14% Negative 4% Starting price $70 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ClinicTracker?[Manage this product listing](https://www.g2.com/products/clinictracker/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ClinicTracker 4.3 (51) VS. [4.4 (1,056)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting Price $70 Per User Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (51) Ease Of Use 4.3 (860) Value For Money 4.2 (38) Value For Money 4.2 (787) Customer Service 4.5 (48) Customer Service 4.4 (764) ## ClinicTracker alternatives [4.6 (2,828)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (340)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars Highest Rated [4.7 (972)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (830)](https://www.capterra.com/p/124769/CounSol-com/reviews/) Starting price $49.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/130373/ClinicTracker-Connect/alternatives/) ## FAQs about ClinicTracker Overview ### What problems does ClinicTracker solve? ClinicTracker solves fragmented clinical and billing workflows by centralizing patient records, scheduling, treatment documentation, authorizations, claims, and payment processes. Behavioral health clinics, private practices, community programs, clinicians, administrators, and billing teams benefit from customizable forms, electronic paperwork, appointment reminders, patient portal access, and dashboards for tracking tasks and compliance. Answer based on 33 reviews Overview ### Which roles and teams benefit most from ClinicTracker? ClinicTracker is most used by practice owners, CEOs, and business leaders overseeing clinic operations and financial performance. Clinical directors, therapists, psychotherapists, and behavioral health supervisors rely on it to document care and manage caseloads. Administrative coordinators, office managers, and billing staff handle scheduling, patient records, claims, and day-to-day practice administration. Answer based on 45 reviews Overview ### What company size and industries is ClinicTracker built for? ClinicTracker is designed for small mental health and chemical dependency practices, with 76% of reviewers from small businesses and 65% in Mental Health Care. It also serves Hospital & Health Care organizations (16%) and Health, Wellness and Fitness providers (9%), while 12% of reviewers each represent midsize businesses and enterprises. Answer based on 51 reviews Features and Usability ### What are the key features of ClinicTracker? ClinicTracker includes core EHR and practice management features such as patient records, clinical notes, appointment scheduling, billing and claims management. Reviewers frequently discuss customizable forms and reports, compliance tracking, patient portal access, and dashboards for monitoring tasks, appointments, documentation, and staff activity. Answer based on 23 reviews Integrations ### Which third-party tools and platforms does ClinicTracker integrate with? ClinicTracker integrates with Google Maps. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does ClinicTracker offer? ClinicTracker provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars offer scheduled group learning, documentation provides written reference material, and videos allow self-paced viewing. Answer based on 5 reviews Getting Started and Support ### What customer support options does ClinicTracker offer? ClinicTracker provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users describe the support team as friendly, patient, and solution-focused, with timely responses and help during onboarding and customization. A few note occasional learning curves, but support is often seen as responsive and practical. Answer based on 9 reviews Features and Usability ### How well does ClinicTracker handle behavioral health billing? ClinicTracker supports behavioral health billing with claim tools, clearinghouse connections, duplicate claims, and integrated scheduling workflows. Billing teams value responsive assistance and options for bringing revenue-cycle work in house. However, insurance or authorization changes can require manual updates, and certain claim-field enhancements or custom functions may involve extra setup or fees. Answer based on 23 reviews Features and Usability ### How well does ClinicTracker manage patients and clinical workflows? ClinicTracker manages patient charts, appointments, documentation, portals, and customizable clinical workflows for mental health organizations. Administrators and clinicians value detailed records, templates, dashboards, and forms that accommodate different programs and compliance needs. The system can require substantial training and dedicated implementation effort, especially when teams build complex custom forms, reports, or treatment plans. Answer based on 22 reviews ## Features AI summary Based on 1,461 Patient Management reviews Capterra data shows that buyers of patient management software rank the following features as their top priorities: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Appointment Management** (**61%**) - **Billing & Invoicing** (**56%**) ClinicTracker supports all three of the features reviewers rate most important: **HIPAA Compliant**, **Appointment Management**, and **Billing & Invoicing**. Together, these capabilities help businesses protect patient information, coordinate scheduling efficiently, and manage charges and payments accurately, allowing teams to deliver organized care and keep daily operations running smoothly. HIPAA Compliant 4.5 (13) 92.31% of 13 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Appointment Management 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Charting 3.8 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Patient Scheduling 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups Calendar Management 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Document Management 4.2 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location ClinicTracker 120 features ### All Features - ABA Data Collection: Observe and record information about your charge's behaviors and characteristics - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Assessment Management: Creation, administration, and evaluation of assessments or tests - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Case Notes: Access and track notes regarding case activities and updates within case files - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Client Database: Electronic storage of stakeholder contact information - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance: Implements policies and controls to help the organization meet various compliance certifications and standards, such as SOC 1, SOC 2, SSAE 18, ISO 27001, HIPAA and PCI DSS. - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Storage Management: Manage and store data in a database - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Documentation: Witness statements, confessions, time cards, video footage, and other investigation materials are stored in secure designated data warehouses for safe keeping throughout the investigaiton process. - Documentation Management: Manage product specific documents in a categorized order - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For ABA Industry: Tools developed specifically for use within applied behavioral analysis industry - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Psychiatrists: Must serve psychiatrists/psychiatric practices - For Substance Abuse Therapy: For mental health professionals that specialize in substance abuse therapy/programs - Forms Management: Store, manage and track all forms in a centralized location - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Location: Manage and support multiple locations - Multi-Provider Practice: For practices with multiple providers - Notes Management: Allow users to create, edit, and sort multiple notes - Online Booking: Book meetings and appointments through a website or digital platform - Online Forms: Create new forms and/or use ready-made online form templates - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Database: A repository of patient data, including their past and current health issues, treatment history, and more - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Prescription Management: Prescribing, renewing, and keeping a record of the medicines given to an individual or animal - Program Management: Process of managing several related projects or business activities to achieve organizational goals - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remittance Advice: Document insurance payer providing an explanation of benefits (EOB). - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Conferencing: Connect with meeting participants remotely over video - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (49) 4.4 Based on 49 reviews ## Pricing Value for money 4.2 (38) Free Trial Basic $70.00 Per User, Value for money 4.2 (38) 4.2 Based on 38 reviews ## Integrations [ Google Maps](https://www.capterra.com/p/227511/Google-Maps/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (48) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (48) 4.5 Based on 48 reviews ## User reviews Overall rating 4.3 Based on 51 reviews Filter by rating Counts reflect reviews available in this feed. 5(28) 4(13) 3(8) 2(1) 1(1) Mentioned topic Recent reviews first, then most helpful RD Research Director Research Director Used the software for: 3-5 years ### "ClinicTracker review from a long-time user" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 2, 2026 Please see the section of "pros" above - to recap, the system does everything we need it to do and the support we receive is stellar. Pros Coming from a university environment, there are numerous obstacles involved in investing in such a significant piece of infrastructure like an electronic health record system. Our sales representative and their support team helped facilitate that process. Then, once we had finalized the purchase, the onboarding team began helping us customize the system. They were very collaborative and worked diligently to figure out how to fit our workflows into their system. They didn't expect us to simply change our practices to fit how their software works. Indeed, ClinicTracker is extremely customizable. We have been able to implement all our existing forms – from intake, diagnostic assessment, treatment planning, progress notes, case management, and discharge summary. What is more remarkable, however, is the way we have been able to incorporate our assessments into the system. Initially, not knowing what an EHR should do, I began to push the limits of the program. Over time, I was able to build ALL of our assessments in the system. When I ran into problems, the Support Team was always available to help out. Rarely, if ever, did they tell me that what I wanted to do was impossible. Instead, they were always willing to help figure out ways we could accomplish our goals. Over the years, I've had the opportunity to interact with individuals throughout multiple departments of the company, from Billing to the Support Team, and I even occasionally spoke with the \[sensitive content hidden\] himself. These interactions were, without exception, cordial and supportive. Again, the mindset always seemed to be figuring out what they could do to facilitate and improve our experience with their program. Our agency adopted a model in which I would be the primary point of contact for all our staff when they needed help with ClinicTracker. Over the years, I've learned a great deal about the system. But frequently, there were times when I've run into issues that I couldn't solve on my own. Consequently, I've probably made thousands of requests to the support team. They have always been friendly and helpful - even if what I was asking was a rehash of something we had previously discussed that I had forgotten about. But even more than that, they have truly been willing to listen to our concerns and seriously entertain our ideas for how the system could better meet the needs of our clinicians. Over the years, I've seen continuous improvement to the system. And these haven't merely been minor cosmetic fixes, but represent significant improvements to that enhance how the system works. The transition from a remote desktop application to a modern secure web-based interface has been nothing but astounding. The engineering team was able to preserve all the original functionality of the program and restructure it into a responsive, intuitive, and easy-to-use program. Cons The program requires a rather steep learning curve. We typically devote 4+ hours training new employees in how to use the program. Then, some staff require additional ongoing support, particularly if they are infrequent users and have the tendency to forget how to perform certain functions. An additional issue we've had is that creating custom reports and forms can be challenging. However, what we've implemented is probably beyond what most clinics will choose to do. Nevertheless, it does take a good bit of time, patience, and skill to set up custom forms and reports. Fortunately, for more casual users, there are tons of forms and reports already built into the system. CO Co-Owner Co-Owner Used the software for: Less than 1 year ### "ClinicTracker Excellence" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 19, 2026 Overall, my experience has been great. I've always received timely responses to all of my inquiries and questions. The staff are always patient and helpful. This has been super-helpful with learning a new system. Pros ClincTracker captures all of the relevant information needed to conduct business and is user friendly. The staff is also super-knowledgeable and always helpful and responsive. Cons There is nothing I don't like about ClinicTracker. I'm not sure if this is possible, but maybe consider providing a discounted rate for companies that have a certain amount of users in ClinicTracker. TA Therapist and Co-Owner Therapist and Co-Owner Used the software for: 3-5 years ### "Excellent Support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 4, 2025 Our group mental health practice has been using the Clinic Tracker suite of tools, (billing tracker, telehealth integration, and Clinical Scribe) for a few years. The software does what it is designed to do and if it doesn't do what we have needed we have asked and the CT team has made it happen for us! Pros I love working with the support team! The responsiveness and the attention given to help develop the best possible workflows, forms, and compliance tracking have been part of the success of our group mental health practice. Cons I am enjoying using the staff portal, but I do dislike that it does not (yet) have all the same functionality as being on the remote server. TH Therapist Therapist Used the software for: 3-5 years ### "Wonderful system" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 7, 2025 I have loved them and they are the only system I will use in my private practice. They have been responsive when I have had problems with either the system or billing. The team as a whole has been amazing to work with! Pros I have loved the billing team since starting with them. They have made the process simple and where I can focus on my clients rather than chasing down money from insurance companies. Cons It takes time to set everything up. I started with them when they were using different servers and since they changed the system has been a bit difficult (buggy). TH Therapist Therapist Used the software for: Less than 1 year ### "Updates Needed" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 July 10, 2025 I did not find it difficult to use but it's not the most user friendly. I would like if it was updated. Pros The automatic reminders to clients. This helps the client remember their appointments each week and gives them access to their portal. Cons Too many things to click and issues with recurring appts. When a recurring appt is changed it should not affect past appointments already completed. CE CEO CEO Used the software for: 3-5 years ### "Very customizable EHR that has a development team that is focused on meeting your needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 15, 2022 We appreciate our relationship with Clinic Tracker. I have worked with several EHR's in various capacities and ClinicTracker is very responsive to the customer's development requests, they have a responsive support team and look for end user feedback to continuously improve the system. Pros Pro's of Clinic Tracker; Ease of use for providers, customizable, appointment reminders, great support team, and it is very customizable so it meets the various contract needs of each program. We appreciate the ability to create our own forms and reports without having to pay a developer to do so. With that, if we get stuck Clinic Trackers amazing development team will assist us in problem-solving our needs. In addition, if it is a complex project Clinic Tracks Development team is able to achieve our project goals in a reasonable timeframe. Cons I would love to see the future development of Clinic Tracker integrating into Quickbooks. They are updating their compliance workflow systems as end users make suggestions, which will help automate compliance and decrease our risk exposure with staff not completing documentation in a timely manner. Lastly, the patient portal is a great feature, but clients need some technical skills. I would love to see it more simple like Docusign where they are able to click into the message, sign and submit with minimal navigation needs. CN Care Navigator Care Navigator Used the software for: Less than 1 year ### "ClinicTracker is Amazing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 8, 2025 Your technical support is world‑class It's feature-rich, specialized for behavioral health, and highly customizable, with strong support and solid value. The trade-offs are in the initial setup, occasional technical hiccups, and add-on costs for pre-built modules. If you're agile enough to invest time and tech resources, this system can become the backbone of your behavioral health practice. Pros Clinic Tracker software is easy to use and user‑friendly... robust initial training ClinicTracker support was there for us, ready to launch on time.I’m impressed with their commitment to quality and customer care The software was very user-friendly, intuitive, and came with the support we needed Cons Launching it is not plug‑and‑play Modules like treatment plans, crisis plans, or diagnostic assessments don’t work well out of the box; often, you'll need custom pay-for tweaks. Lamplight C. LISW Used the software for: 1-3 years ### "A well intended mess" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 May 26, 2020 I like that I have better supervision over my staff. The note is the superbill so we have better staff compliance with notes. The reasons I chose it were valid. It is an integrated, customizable product that can grow with us. It does not work well with Apple products, at all. I just wish that they were consistent, and they are not. Their 100% satisfaction is a joke. We have had thousands of support tickets over the last year and I have only once been sent a satisfaction survey. I've been on their training calls. Those are mostly sales videos with a little training mixed in. Their customer relations people have reached out. They try to help, and I can not help but wonder why they can not get their product to stabilize. Pros The user dashboard is informative. You can highlight and save your most used reports. It is highly, almost too customizable. The staff is incredibly nice. So much so it took me a long time to leave this review. The billing feature works well, scheduling is well integrated into the virtual system which is nice. Love the patient portal. We are able to send out documents for people to sign virtually which is also very helpful. Cons This product appears to be combination of licenses from a bunch of other products, & they don't always work well together. Some part of the product is almost always broken. At this moment I can not login because a server is down. Last week I had client's cut off mid-session because of that problem & it isn't fixed yet. Their Tier one tech support is almost useless, and only accessible through the portal. You have to go back & forth with them 4-5 times before they will even look at the issue. I swear they are reading from a script. The Diagnostic Assessment, Crisis Plan and Treatment plan are useless in their current state. You of course, can pay them to customize it. Or you can learn how to do it yourself. But they have terrible documentation. Most of the time the documentation does not explain what something does, or how to use it. It just describes what a particular module is. When I ask tech support for help they don't understand the question. Set up was a nightmare. I lost several staff through the process. They were teaching me how to implement the system, but not how to use it. They did give me staff a brief training, but then when my staff had problems I had no idea how to help because I was still trying to finish implementation and had not learned how to use it yet. This is my 3rd EHR. My practice outgrew the other two. It has so much potential, but bigger practices wouldn't put up with the problems and smaller practices don't have the technical staff to keep up. RB Registered Behavior Technician Registered Behavior Technician Used the software for: Less than 1 year ### "High Potential " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 8, 2025 Overall, clinictracker is a huge step up from where we were before. It has a lot of potential and meets most of our needs. Pros It allows me and my supervisors to share information about our clients with ease. The dashboards allow for personalized setup for my needs. Cons There were some instances where I had to choose from a drop down menu instead of having the option to type in a more accurate situation for clients. KG Kevin G. Chief Strategy Officer Used the software for: 3-5 years ### "Caveat Emptor and customer service is awful" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 8, 2024 Pros Scheduling is about the only thing worth it Cons When they do updates or changes to the system as a whole or for individual subscription it throws off our compliance systems. One of the reasons we originally went with this ehr was because they sold us on the compliance component. Turns out that that when they sometimes do system updates it throws off our compliance alerts. We brought this to their attention with documentation and they dismissed it. I would not get this ehr [View all Reviews](https://www.capterra.com/p/130373/ClinicTracker-Connect/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Carepatron vs ClinicTracker](https://www.capterra.com/compare/130373-195467/ClinicTracker-Connect-vs-Care-Patron)