# Page 2 | ClinicTracker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ClinicTracker the right Patient Management solution for you? Explore 49 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130373/ClinicTracker-Connect/reviews --- ClinicTracker 4.3 (49) [View alternatives](https://www.capterra.com/p/130373/ClinicTracker-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ClinicTracker ## Showing most helpful reviews Showing 26-49 of 49 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CK Chad K. Owner Mental Health Care Used the software for: 2+ years ### "Hopefull" April 14, 2022 4.0 Love the team! Funny and serious. Get the job done and have always made me feel valued! Pros The fact that the same people have been there for 4 years, we connect well. Features are expensive to customize but very useful. Treatment planning, and the billing department is great. Cons Its hard to train people on it takes time to get used to it. Compliance software is hard to work. Reason for choosing ClinicTracker I liked Josh! Review Source Response from JAG Products April 21, 2022 Chad, we appreciate you too! Close partnerships with mental health care clinics, no matter their size, are what drive our continuing development. We're glad you've taken advantage of feature customizations to optimize ClinicTracker for your exact situation. We're proud to offer a level of support that isn't offered by our competitors. With each new custom development and each new piece of feedback our offerings get better. It's true, our dedicated team is very serious about delivering top level service but we aren't humorless robots. Sometimes lightening the mood with a joke is exactly what is needed. It opens up the lines of communication and can even lead to breakthroughs! We absolutely do value you, your perspective and our years-long partnership. Thank you for all those things and thank you for taking the time to write this review. VR Verified Reviewer Psicóloga Used the software for: 6-12 months ### "I love is an excellent system of clinical practice record and electronic medical record." April 7, 2018 5.0 The benefits that highlight the functionality of this software are: The Patient dashboard provides access to all patient data. The User Dashboard allows providers to access the status of their patients' details, procedures, appointments, messages, compliance alerts and ePrescription notifications. It is designed to optimize workflows from entry to discharge. The platform automates all clinical routines, increases billing efficiency, improves staff productivity and provides tools that help you manage your clinic effectively. Pros I like the most is that it is certified by ONC-ATCB for mental health and substance abuse practices. Consider that the program is suitable for almost all consultation settings, from small clinics to large behavioral health centers or abuse of articles with multiple locations. Cons I like the least is that the treatment for substance abuse is delicate, and for many approaches, the perspective of the work is case by case. However, the software is supported by ONC-ATCB for mental health and substance abuse practices. Review Source Response from JAG Products March 10, 2022 Thank you for your review. Designed specifically for behavioral/mental health agencies including those specializing in substance abuse, ClinicTracker is dedicated to providing the best solution possible for electronic health record management: streamlining redundant operations, flexing for unique situations, providing accessibility for patients and caregivers while maintaining maximum security. We appreciate your feedback on how the system works for your organization and look forward to continuing with you as a partner in future improvements. KB Katey B. General Practice Director Hospital & Health Care Used the software for: 6-12 months ### "ClinicTracker at Partners in Change" November 4, 2020 3.0 Overall we have been very pleased at how ClinicTracker has helped our clinic function more efficiently and has reduced cost of printing and admin filing time and outsourcing billing. Pros We have found that Clinic Tracker has saved us time and money. It allowed us to quickly transition to telehealth and remote working when the Pandemic hit. It has been easy for staff to learn to use and has decreased time it takes to complete paperwork and other clinical tasks. We have also been able to save money by bringing billing in house using BillingTracker. Cons The visual aspect of Clinic Tracker appears dated but don't let that fool you. They are constantly updating and asking for feedback about new and helpful additions to ClinicTracker. At times it is difficult to search for "help topics" on the User Portal as it is not always up to date due to frequent updates of the system. Reason for choosing ClinicTracker Support team, cost, functionality matched what we needed as a small for profit clinic. Review Source Response from JAG Products December 1, 2020 Thanks for the positive review, Katey. It certainly has been a pleasure working with you and your clinic. You might be interested to know that ClinicTracker is getting a bit of a facelift as we speak. In a future update, you'll see the program will have a more modern look. And, yes, we refine the program so frequently that the documentation hasn't always kept up. We're also addressing that issue by creating a new system that provides help information right through ClinicTracker itself. JB Janice B. LMFT; program coordinator Mental Health Care Used the software for: 2+ years ### "CT review" August 27, 2021 5.0 Pros Easy to use. Prompts to save before closing. Simple to fix errors. Cons Unable to open the client contact window and the progress note window at the same time. It would be helpful to reference billing info to ensure accuracy before closing/ locking prog note. Review Source Response from JAG Products November 8, 2021 Thanks, Janice, for your kind words about ClinicTracker! We're happy to hear you find our programs easy to use and that the save prompt feature helps make sure that all the information is saved before closing windows. I've passed along your feedback about not being able to have the client contact and the progress note window open at the same time to our team to see if we can get this resolved for you. Thank you again, Janice! HM Heather M. Owner Mental Health Care Used the software for: Less than 6 months ### "Enterprise Level Functionality with No Support " July 22, 2020 3.0 We went through a consulting process to help us choose the right EHR given our wish list. Clinic Tracker fit them all, so we signed a contract. We gave up on the implementation 4 months into our contract due to the difficulty with set up and the very very poor customer service. When we cancelled, after never having used it or migrated over a single patient file, we were required to pay out the rest of our contract. We paid $7000.00 plus staffing payroll for literally nothing. Expensive lesson learned on our end- I would not recommend. Pros Full customization. Patient portal and integrated billing. Paperless practice capabilities. If you have staffing to have a fully-dedicated implementation specialist on staff, lots of upsides. Cons The set-up is impossible unless you have a dedicated staff member who can work on it exclusively for 3-6 months. Non intuitive. NO SUPPORT. They will sell you on their support staff, but support staff cannot answer many questions regarding how to customize features and they will just link you to a training video or online article, which is very general and doesn't answer customization questions. This persisted after conversations with the owner to correct our dissatisfaction. Very poor customer service. Review Source Response from JAG Products September 29, 2020 This implementation got off to a rocky start because the customer seemed unaware that her team would have to play a role in configuring the system. Our team can't on their own know the names of agency staff, the services they provide, or their workflows. Our records show how hard we tried to help this agency go live. We responded promptly to all support requests (whether by phone or via our ticket system). We offered free additional training aimed at helping them provide the information any software program would require. When we heard the owner wanted more direct and real-time access to senior staff, we provided personal contact information. Unfortunately, our staff and leadership just couldn't find a way to get the agency's team on board with implementing the system collaboratively. Because we take enormous pride in our product and the support we offer, it is most unfortunate we couldn't make it work in this instance. RB Robert B. VP of Psychosocial Services Hospital & Health Care Used the software for: 2+ years ### "In my role of Clinical Supervisor, it was easy for me to access and review ourclient's records" March 2, 2022 5.0 Reviewing quality and compliance of our service delivery Pros Listing of all clients allowed for easy access of records in to review for compliance Cons There seemed to be too many tabs to choose from when in a client's record...many of which were not applicable to the service line we offered. Review Source Response from JAG Products March 3, 2022 Robert, we're gratified to hear you would recommend ClinicTracker. Our software was designed to make capturing and ordering complex information easier, whether for individuals or in aggregate, so we're glad you've found it to be a useful tool as an administrator. Over the years we've steadily improved ClinicTracker's features and capabilities thanks to input from users like yourself. Please reach out to our support team if you haven't already with your suggestions. Thank you for your business and your support! KA Katie A. Clinical Supervisor Mental Health Care Used the software for: Less than 6 months ### "Implementation going great and the team is wonderful at meeting our specific needs!" July 18, 2022 5.0 Our counseling program is going to be able to service more clients and counselors will be able to spend more time doing what they love with the ease and efficiency of the clinic tracker program they created for our program! Pros As a new customer to Clinic Tracker, I am amazed at how smooth the implementation process is going. Clinic Tracker tailors their program to meet the needs of our program and continues to make tweaks to make documentation easier on clinicians. Cons So far no cons to report on. All of our request and needs are being met above expectations! Reason for choosing ClinicTracker Customer service is great, location of company and on-site training offered to my team! Review Source Response from JAG Products July 19, 2022 Katie, we're glad to hear your ClinicTracker implementation is going as smoothly as you hoped. We get great satisfaction from calibrating our product to each new partner's specific needs. Your point, that an efficient system allows clients to spend more time doing what they love, is a great way to summarize our motivation. We strive to make processes easy and efficient so you can concentrate on your invaluable work! Thank you so much for sharing your experiences with ClinicTracker, and we look forward to growing and evolving with you. MB Monica B. Clinical Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Easy to use" August 27, 2021 5.0 Very happy! Pros I've enjoyed using clinic tracker; it's easy to use. Cons There's so much one can learn with this product, so just taking the time to learn is the biggest challenge. Reason for choosing ClinicTracker Price and ease Review Source Response from JAG Products October 27, 2021 Monica, thanks for the review! We're very happy to hear that you are "Very happy!" with ClinicTracker and it's easy to use software. With all of our features like Telehealth Access and Vital Sign Tracking, we understand that learning everything our EHR has to offer can be a bit of a challenge. If you're ever looking for how to use a specific feature, your ClinicTracker rep would be more than happy to show you. CT Cindy T. CEO Mental Health Care Used the software for: 6-12 months ### "Great practice experience " October 21, 2020 5.0 An incredible overall mental health practice adventure! Pros Being a clinician I enjoyed the various components that offered an easy treatment process. From the very rich in detailed patient demographic to the altering needs we could use to fit our agency's needs from the main screen. This software offered an incredible experience I would be happy to share with any mental health professional. Cons There were times when the application wouldn't open I believe it was due to the software updating I'm not that sure but I would make treatment difficult at times if I needed to get on during a session to access some client records. However I would always make it work. Review Source Response from JAG Products December 1, 2020 Thanks for the positive feedback, Cindy. Our team has thoroughly enjoyed working with you and your staff. Also, you probably have already discovered that we've substantially improved connections to the hosting service. From everything we hear, it's rare now to drop a connection although, the internet being what it is, occasional problems are possible. BC Brydget C. Finance Mental Health Care Used the software for: Less than 6 months ### "Look No Further For A Great EHR" November 3, 2020 5.0 We just went live, and migration was worrisome because we had so many clients and so much information to import. ClinicTracker support was there for us, took care of all our needs, and made sure we were ready to launch on time. I'm impressed with their commitment to quality and customer care. Pros This software allows us to pull information from anywhere in the system for reporting. This is HUGE for us because, as a non-profit agency, we're constantly tracking information for grantors. I also like the integration with insurance and merchant services. Cons We're still learning the software, and though the visuals aren't very slick, it's so robust that it can be overwhelming. Also, though support is very responsive, there are times when I'd rather get on the phone than use the email protocol in place. Reason for choosing ClinicTracker \-Reporting -Integration -Customer Service Review Source Response from JAG Products December 1, 2020 Brydget: We can't tell you how much we appreciate such glowing feedback. We really do try as hard as we can to make implementations proceed as smoothly as possible. It's excellent that our program has worked out so well for you. And we look forward to many more years of working together. SS Santiago S. ingenieria sistemas Computer Hardware Used the software for: 6-12 months ### "Tracking the future with ClinicTracker " October 16, 2023 4.0 Es un buen software, lo recomiendo bastante, su soporte al cliente es destacable. Pros La atención al cliente es muy oportuna y abierta para responder en prácticamente cualquier momento. Cons Por ahora no tengo comentarios que agregar pues las inquietudes que ha tenido las ha sabido responder debidamente. Review Source RD Rachel D. Clinician Mental Health Care Used the software for: 2+ years ### "Easy to Use Product" August 27, 2021 5.0 Pros I am able to submit my notes and necessary paperwork. Cons I am not responsible for implementing forms or changing set up so I don't think anything. Review Source Response from JAG Products November 8, 2021 Thanks for the review, Rachel! We're happy to hear that you love ClinicTracker and find it easy to use for submitting notes and necessary paperwork. DK Diane K. Used the software for: ### "" June 6, 2011 4.5 The Family & Children's Society recently became an Article 31 Medicaid clinic. In the preliminary planning, we realized that we did not have software that would be compliant with the Medicaid paperwork. The change was a huge learning curve for many therapists and billing staff in our agency, so the switch to CT was not without difficulty. We have various other services (funding sources) that have different paperwork requirements so there were some gaps in our needs. The CT team was very responsive to our needs and did all they could to make the transition go smoothly. Their customer service is very good--their support team responds to inquiries within the hour on almost all requests and they are very accommodating. They plan to become certified with OMH which is a big plus for our agency. Because not all people learn in the same way, some therapists have struggled with learning all the features that are available to them. We have suggested CT make a training video that can be used to train new employees. In the future we also look forward to a Web-based application to accommodate our remote staff. We would recommend CT to anyone who is searching for software to meet the Medicaid mental health requirements. Review Source Response from JAG Products February 17, 2022 Thank you, Diane, for sharing your experience. We're glad to know ClinicTracker was able to facilitate your clinic's transition to Medicaid compliance. Your suggestion for video training is a great one, and we are developing a series of webinars and videos that will enhance training for those new to or looking to optimize ClinicTracker. Another great advance: staff can now operate fully remote using tablets or cellphones to complete forms, send and receive secure communications, access records and more. Thanks again for being part of the ClinicTracker community. AK Anthony K. Assistant Mental Health Care Used the software for: 6-12 months ### "CLTatum & Associates Review" October 14, 2020 4.0 Pros good organization, easy navigation, clarity, customizable, good customer support services, training videos and readings. Cons Didn't always open, the lag, the price, Telehealth was slow and had a lot of technical issues/didn't always work for clinicians. Review Source Response from JAG Products December 1, 2020 We appreciate the feedback, Anthony. Yes, it's true the telehealth program could be a bit slow during the initial stages, for all kinds of reasons. With recent upgrades to that platform, we've seen things work much more smoothly. However, we still see occasional choppiness in the video feed, just as we do with other teleconferencing software we use (like Zoom, GoToMeeting, and Teams). Not knowing the devices and locations people use to connect to the service, this is to be expected, to an extent. RM Rosemary M. Behavioral Health Director Mental Health Care Used the software for: 2+ years ### "Report Friendly" August 27, 2021 5.0 Pros As the Director of the program, it is vitally important for me to generate reports on a monthly basis. The ease of entering/accessing information to generate a report is done with minimum effort. Cons Sometimes it is difficult to log on delaying access which can be a little frustrating when trying to get on quickly. Review Source Response from JAG Products October 27, 2021 Rosemary, thank you for the review! We take your concerns with logging in to heart, and if the challenge persists a ClinicTracker rep would be more than happy to assist you. It is a pleasure to hear that our EHR has been such a help in generating reports. AK Alina K. Communications manager Information Technology and Services Used the software for: 6-12 months ### "Great EHR software for telemedicine!" September 9, 2019 5.0 Our company provided APIs to embed video conferencing into Clinic Tracker meeting scheduling sysytem. The experience was great, the team was very helphul and responsive. Additionally, we were positively surprised with overall functionality of ClinicTracker software, with the amount of useful features any healthcare facility should absolutely love. Pros ClinicTracker is specifically designed for mental health facilities with patients in mind. This software is easy to use and deploy, doesn't require a lot of traning and really boosts doctors' workflow. Cons I don't think we've found any cons in this software. Review Source Response from JAG Products March 10, 2022 Thank you, Alina, for sharing your impression of ClinicTracker. The importance of the telehealth and remote access aspects of EHR software has certainly been magnified in the past few pandemic years, and we are glad we could work together to improve. Easy integration of video conferencing with meeting scheduling is a feature that all healthcare facilities will value. Also, there's no better positive affirmation than hearing from a Communications Manager that our team was responsive and helpful. Thanks again. We appreciate being a partner! ML Mike L. Chief Operating Officer Hospital & Health Care Used the software for: 2+ years ### "Behavioral Health in CT" March 1, 2022 5.0 Pros The software was very user friendly, was intuitive and came with the support we needed. Cons We are a unique provider in the behavioral health space with an emphasis on nursing home residents who also have an SUD. Review Source Response from JAG Products March 3, 2022 Mike, pleased to hear ClinicTracker has been serving your organization well. Flexibility was built into our electronic health record management system with the intention that it could adapt and scale to operations of any size, whether they employ a handful or hundreds as in your case. Dealing with substance use disorder is valuable and difficult work, and we've incorporated numerous features including differential access to records in hopes of improving patient outcomes while ensuring appropriate management of sensitive data. We appreciate the opportunity to continue working with you toward the long term success of both of our companies. HB Heather B. CEO Mental Health Care Used the software for: Less than 6 months ### "Many things that should be simple are not. " April 28, 2017 2.0 face to face training needs to happen more on the front end. Too complicated of a system to just read the help from the help guide Pros What it potentially could do. How I can see what my whole practice is doing. That there are features that look helpful, I jut don't know how to use them yet. Cons Not as user friendly as it was advertised. That it is not cloud based. The amount of training there is. Review Source Response from JAG Products January 27, 2022 Heather, thank you for taking the time to write your review. Rest assured we are sensitive to your comments. Although our software has many features and possible customizations (for example ClinicTracker can be deployed in the cloud or installed locally within your network) we are constantly working to make adopting the system easier and reduce the learning curve. Our customer service representatives answer questions quickly 8 am 8 pm EST (Monday-Friday)10 am 2 pm EST (Saturday-Sunday) and Community Training Webinars are designed to make the knowledge of our experts even more accessible. Thank you again for your feedback. JM Joseph M. Clinical Director Mental Health Care Used the software for: Less than 6 months ### "Great Customer Service" December 16, 2021 5.0 Pros What we valued most about Clinic Tracker was the customer service....specifically....\[SENSITIVE CONTENT\] Cons Scheduling trainings seemed to take more time than we preferred. Reason for choosing ClinicTracker Functionality and price Review Source Response from JAG Products December 22, 2021 Thank you, Joseph, for taking the time to give your feedback, and thank you for adopting ClientTracker's fully integrated solution. Although it takes a fair amount of training to get your arms around all it has to offer, we're glad that our customer service eased the transition. Please know we'll continue to be in your corner and do all we can to make your operations easier to manage. HH Hallie H. Office Manager Mental Health Care Used the software for: 1-2 years ### "Clinic Tracker - GOOD Program " September 22, 2016 3.5 Pros Clinic Tracker Support is easy to get a hold of and always makes sure the problem is fixed and that we are satisfied with the service. They always work with us. Cons Slow connection, CT sometimes freezes (we are working with CT currently to fix this). Review Source Response from JAG Products March 31, 2022 Hallie, we're glad ClinicTracker has served your mental health care office well. We're gratified that you mentioned our highly accessible and effective IT and customer service, a source of great pride for us. We aim to always be there for you and our other partners to help them overcome technical issues and, beyond that, optimize ClinicTracker to specific individualized needs. Thank you for being a partner, your feedback keeps us constantly improving! BJ Bernie J. Used the software for: ### "" June 6, 2011 5.0 SeaView Community Services is a private non-profit social services agency in Seward, Alaska. We chose to move to ClinicTracker in July 2010 because of its versatility and customer support's ability to make custom changes for us. We are an agency that provides combined services of substance use and mental health services. The individual SU and MH forms in ClinicTracker were impressive. However, as we continued to integrate our programs to function as one program, ClinicTracker staff worked along side of us to modify existing forms and to help us create a combine Behavioral Health Assessment and combined Treatment Plan specific to the Alaska Regulations and our business needs. We now have a clinical database that is a tool for our staff and not a burdensome requirement. Review Source Response from JAG Products February 10, 2022 Supporting agencies just like yours was the inspiration for creating ClinicTracker, so we are gratified to hear that it has had a positive impact on your operations. With your help and the feedback of other clients, we have been consistently refining what we offer. Thanks, Bernie, for the review, for helping us evolve, and for being a ClinicTracker customer! BV Barbara V. Mental Health Care Used the software for: Less than 6 months ### "ClinicTracker New Users" February 26, 2015 4.0 Pros The people at ClinicTracker are really the best! Very honest and straightforward. They have helped us with every issue we've had, sometimes within minutes! I really like that they are extremely knowledgeable about the system and can explain anything and everything. Cons There is nothing I don't like about the vendor. Only issue with the product is that navigation is not smooth. It can be hard to find things, or it takes a number of clicks to get where you need to go. However, ClinicTracker is open to new suggestions, and they make changes for you! They really listen to the customer. Review Source Response from JAG Products March 25, 2022 Really appreciate the feedback, Barbara. It's been our pleasure getting you onboarded and working through configuration and optimization. Every time we've worked together on your utilization of ClinicTracker it has also helped us advance the development and perfection of the product. Just like the environment we live in, the software is built to constantly adapt. Keep the suggestions coming, that's our lifeblood. We can't thank you enough for the opportunity to partner with you! AM Amy M. Owner Mental Health Care Used the software for: Less than 6 months ### "Knowledge, customer service, full package" June 1, 2017 5.0 Amazing support! Pros Value comes from the breadth of services in one place, responsiveness and anticipation of my needs. They've obviously done this for a while and know how to not just give me a clinical tool but also support my business model. Cons Lots to learn. Not as intuitive as it could be. There is a trade-off when you pick a tool that does as much as this one does--but worth it in the end, if you want a tool to help you build for the future. Review Source Response from JAG Products January 27, 2022 Amy, we appreciate your positive review. Saying that you feel ClinicTracker anticipates your needs as a mental health clinic is the best validation of our efforts for over 20 years in this area! The original ClinicTracker interface was built to ease operational frustrations in a clinic, and we have worked in the time since to improve those solutions for those in mental health and similar specialties. Features like the Compliance Workflow Builder are designed to adapt to and simplify the ever-changing complexity of managing the important work that you do. Our greatest guide has been the direct feedback of customer's like you. Thank you again. KM Kathy M. Psychotherapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy to use" September 29, 2020 5.0 My overall experience was positive Pros I liked that connecting with clients was easy. The link to the conference room was nifty and easy to use. Cons The connectivitiy was sometimes challenging due to poor internet service Review Source Response from JAG Products December 1, 2020 We're, of course, delighted you've had such a positive experience, Kathy. We hope your internet service has improved since you had those connectivity problems. Similar Products Featured