IO Practiceware

IO Practiceware

3 / 5 29 reviews

Who Uses This Software?

Ophthalmology practices. All ophthalmic sub-specialties.


Average Ratings

29 Reviews
  • 3 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • IO Practiceware
  • www.iopracticeware.com
  • Founded 2003
  • United States

About IO Practiceware

IO Practiceware is a complete solution for ophthalmology practices. As an integrated application, it combines practice management software (PMS), electronic medical records (EMR) and communications software in a single, remotely-accessible database. IO Practiceware's EMR software is currently in use by over 250 clinicians in over 100 ophthalmology offices nationally.


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IO Practiceware Features

  • Appointment Management
  • Insurance Management
  • Inventory Management
  • Patient Records
  • Recall Tracking

IO Practiceware Reviews

Very Cumbersome and NonIntuitive Ophthalmology Software

May 12, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: There are many documentation options, but extremely cumbersome. Pretty good scheduling software.

Cons: Very cumbersome interface. It has drawing capabilities, but it is very difficult to use. Trying to describe medical details is difficult to document and then find on subsequent exams. Routine exams aren't too difficult, but anything out of the ordinary and simple is very difficult to document and find again of subsequent exams. As each physician finds different ways to place data within the exam, other examiners will have difficulty finding these details. Doing a follow up exam on a emergent patient can be very hard to determine what their status was yesterday. Patients who were software engineers could not believe how many steps it took to document a medical visit.

Recommendations to other buyers: See the software in action for the electronic medical records before purchase. Unfortunately, our group purchased this software after visiting an office who was scanning in paper charting and not utilizing the emr.

Poor product, poor vendor, poor experience

Feb 07, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: The only thing I like is the product's speed.

Cons: The support, attitude, and quality of the vendor are all inadequate, as is the quality of the product.

Recommendations to other buyers: This software was the worst decision I made in my practice. From day one, I knew I made a mistake, but because of sunk cost, I stayed with it, and for five years, I got more entrenched until I finally developed the courage to dump it. First of all, let's dispense with the practice management component. It is crude at best, with very limited reporting capacity, and that in and of itself should be a deal-breaker. However, I will address the EHR component mainly. This company likes to brag about the speed of the touchscreen system. Yes, it is fast, but it comes at great expense. Before getting into the functionality, I can say that the software feels and acts very antiquated; the company itself admits that it requires a multimillion dollar rewrite. While we had all the hardware and network required and up-to-date, it broke down constantly, and we were on the phone with either the IT company or iO support on a daily basis. They were not always helpful, seemed frustrated and were frustrating. My staff really disliked this company and their support. Furthermore, the management took no responsibility for the flaws and issues and were arrogant. Yet, because we needed them in order to function, we were really helpless. After the sunk cost, we felt we had to make it work. The whole history - including HPI, PMH, ROS, etc. - is very poorly structured making it very difficult to get the appropriate components in that are required for E and M coding. However, since in most practices, the technicians do this, the doctors tend to ignore this; however, for compliance purposes, it is very important. The speed comes at a cost of accuracy. It is nearly impossible to document things that you don¿t see very regularly. There are too many clicks and no good opportunities to bypass and type in order to just get done. The software makes you pick the diagnosis before you can enter the findings in many cases, which is not how we think. It is clunky and very very unpleasant to use. In five years, we saw no improvement in the clinical software except to the refraction screen, but nothing else of substance. They seemed so overwhelmed with PQRS, Meaningful Use, and other compliance issues that improving the software was not happening at all. Worse than that the company was barely able to offer support and management, it was also arrogant and unresponsive. They seemed to know that they had you and that was it. But it gets worse. I switched to another company after more than five years at great difficulty, and I am so happy I did. However, iO refuses to deliver a viewable archive of my charts and documents so I can see the record without continuing to use the software. I hired a company to do this, and because of very primitive and unexplainable coding, they have not been able to do it, and we have received very little help from the company. They have been very clear that their interest is in current and future clients and not those that left. However, they insist that I continue to pay support for as long as I want to view my own charts. So now, I am paying monthly just to use the software as an archive. I cannot stop paying because if there is a breakdown, I can lose access to five years of records.

iO Practiceware: why I love the system overall

Jan 30, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: First of all, I must preface my comments by the fact that I am a solo practitioner, Retina practice only, seeing roughly 30 to 40 patient encounters a day. In an attempt to be objective about the various offer, I separate software itself from connectivity issues, as well as the overall frustrations with the need for EMR, PQRS, and MU governmental regulations, which already cast negative cloud over the entire EMR implementation process. What enticed me about this product was the touchscreen interface, in addition to endorsement by a large retina group we know. We also decided to go for a cloud-based EMR rather than in-office servers. Most importantly, we prepared for implementation for three months prior to the same, per the recommendations of iO. I believe that if your implementation is rushed with any EMR system, there will be issues that will be difficult to resolve instantaneously. Having said this, from the time of implementation, it took us only several weeks before I was up to my regular patient load without a scribe! After synchronizing our billing department and its processes with iO, billing has been more efficient than pre-EMR; payments have been faster as well. Of note, we implemented in September 2014 before the last-minute rush; we had started preparing from July 2014 for implementation. Although we started with templates from another practice, which were quite comprehensive, I've been able to tailor the templates myself over the last several months, which makes patient assessment/plan summaries more efficient.

Cons: There are a good number of steps needed from seeing the patients to check out. If I look at this objectively, however, most of these have to do with PQRS/PQR I and MU requirements. I'm able to make this more efficient by rearranging the button/templates, which can be done quite easily. Initially, support had been sparse. Recently, I am able to speak with an individual, as is my office staff, in a reasonably efficient manner. There have been issues with dropped connectivity on occasion. We are troubleshooting the same with iO; however, we are cloud-based, and I am here in the Midwest. This does not appear to be as much of issue with the software, as it is with cloud-based connectivity; nevertheless, I would choose cloud-based over server-based in an office any time, as updates are done overnight. The company is constantly updating their software. The company does respond to requests regarding software updates/modifications, and the speed of this is improving.

Recommendations to other buyers: Prior to implementation, the practice needs to stick to the timetable supplied by iO, if not somewhat ahead of schedule. Start preparing three months prior to implementation week. That way, you'll hit the ground running. I feel cloud-based is the way to go. Choose the fastest computers recommended, and don't skimp on Internet connectivity. This makes the touchscreen interface quick and efficient. Use what they term the Remote APP, a quicker connection. Ask for the top-trained persons during your implementation so that you get the most out of them. Most importantly, ask questions during the implementation, as it is much easier/quicker to address and have iO modify your system on-site than after the implementation team has left; maintain contact with the implementation team members afterwords, which has helped us. Finally, don't let frustrations over the necessity to implement EMR and meet MU and PQRS/PQRI metrics cloud your view of this system.

iO Practice Review

Jan 15, 2015
1/5
Overall
2.5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: The software is mediocre, and we have daily issues with it.

Cons: The software is garbage and is constantly crashing and losing data. It is not user-friendly.

Recommendations to other buyers: I recommend looking at other software. This software causes us more headaches and downtime.

Wish our practice had never heard of iO

Jan 15, 2015
1/5
Overall
1.5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: When it works free of bugs, it saves time vs paper charting.

Cons: It has software bugs, an ongoing massive slowdown in payment processing, new problems arising from attempted software patches, data dropping from input screens that require techs to recheck vision or pressure, and inconvenient software update times during patient hours. We have a lack of trust in timeframes given by the company for problem resolution and a lack of trust in the company in general.

Recommendations to other buyers: Do not even think of buying this company's software.

Practice Administrator

Jan 15, 2015
2/5
Overall
3.5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: The clinical aspect of the ophthalmology-specific software was good to very good, and the product also incorporates patient scheduling and some billing functionality.

Cons: The company has not invested into the much-needed technological achieve updates to keep it functional with software updates. Every time they perform an update, whether it's designed to address Meaningful Use or fix a known problem, the software's performance suffers in the most negative and impacting ways. The company has not hired enough support personnel nor have they trained their staff to focus on customer service. We've experienced long hold periods and a frequent lack of followup on open tickets. They point fingers at hardware and other support vendor companies.

Recommendations to other buyers: iO is not a prime-time company that is poised to support upcoming ICD-10 and MU updates. A recent announcement that they were sold to another company leaves an even larger cloud over how long it may take for any significant software performance updates to arrive. How they were able to actually sell the company is a bit confusing, as this product and their inability to update the software to a performance that optimizes any practice is a considered risk anyone jumping into an EHR system would have to be aware of.

This software is not user-friendly; too many steps for everything

Jan 15, 2015
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: There's nothing I like.

Cons: This software is not user-friendly for the front desk at all. You have to go to many steps to get what you need; it is way too slow.

Recommendations to other buyers: I would find out if the person who made the software ever worked at the front desk of a busy office.

OPS IO Review

Jan 15, 2015
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: It's user-friendly and has touch screen capability.

Cons: The system is constantly down, crashes multiple times a day, and usually takes up to four hours to fix any issues.

Recommendations to other buyers: Make sure the company is equipped to handle a company of that large magnitude and high volume.

Awful. Terrible to use.

Jan 15, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: There's nothing I like. It's very poorly put together and runs very slow.

Cons: Everything is very slow, and there's always something that's not working right.

Recommendations to other buyers: They need a faster working system and to know that fixing one thing won't make something else stop working.

Dissatisfied

Jan 15, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: There's nothing I like about iO Practiceware.

Cons: This vendor has a poor track record with us as to timely responses. The software updates are very poorly rolled out. There is no communication about what they are taking away and what they are adding. There are many mistakes, and when we ask when items will be fixed, they tell us these issues will not be addressed for months.

Recommendations to other buyers: Ask present users. I hear that we are not the only ones dissatisfied.

Horrible System

Jan 13, 2015
1/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: The one thing that I like is that I can access medical records from anywhere. However, that is true for any EHR system, so it is not a plus for iO, specifically.

Cons: Their customer support is terrible. They do not answer their phones; when there is a problem, they create a ticket, it goes unsolved for months, if it ever gets solved. They once opened a ticket when I called to check on the status of an existing ticket. The system is super slow, and the reports are useless if you need any kind of customization (or if you are trying to track referrals). You can't even do something as simple as print a patient address label. This system has been one long headache after another.

Recommendations to other buyers: Run as fast as you can away from this company.

EHR Follow-up

Aug 22, 2014
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use and the follow-up and communication with the company have made this product very worthwhile.

Cons: At this point, we do not have anything to report. We're still too new and working through the bugs.

Recommendations to other buyers: Really spend the needed time to learn the product and company! Once you do, you will be very happy!

Very Poor Software

Aug 08, 2014
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: There's nothing I like. It is by far the worst EHR I have used. It is extremely poorly designed.

Cons: They show a lack of responsiveness to physician requests for improvements.

Recommendations to other buyers: Consider alternatives to this software. If you are considering this software, insist on very extensive demonstrations prior to purchasing it. Make sure your front desk staff also has very extensive exposure/demonstrations before deciding on it.

iO Admin Section

Jun 24, 2014
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: What I like best about this product is that it is easy to use and the vendor is very helpful.

Cons: What I like least about this product is that it is really slow at times, and the vendor leaves you on hold for a long time to answer questions.

Recommendations to other buyers: If you do not have a problem with speed, then this software is for you. Otherwise, if you do, then it is still a great product, but it could use a speed tweak.

We have been very happy with iO Practiceware

Jun 03, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are a multi-specialty group that had been using iO Practiceware for almost 3 years. I was initially apprehensive, mainly because of stories I had heard of decreased productivity after adopting EMRs. I have been thrilled to find that the opposite is true.

I do believe this success is entirely system-dependent. I ran into a physician that had used iO Practiceware in our office & then moved out of state to a practice that used another EMR (one which claims to have the highest number of installations in ophthalmology). He was extremely frustrated because after six months, it was still taking him twice as long to enter patient data. The drop down menus in his EMR were very cumbersome. iO Practiceware uses a touchscreen system which is lightning quick & simple to use.

I feel it would be most instructive to list the attributes of iO Practiceware that make it so efficient to use:

-The system is well thought-out & organized. There is an alert button which allows important "notes to self" to be placed on a separate screen. For example, I use a treat & extend protocol on exudative macular degeneration patients. I have a note in this section indicating the current treatment interval for a given patient. This alert screen can be accessed with a push of a button from any other screen.

-The highlights screen is very well organized. It lists the patient¿s previous procedures & surgeries. The previous retinal drawing is also shown. From this screen, a chronological list of previous visions & pressures can be accessed by touching the current vision or pressure on that screen. The font size is very large so that information can be seen at a glance from even 5 feet away.

-A separate interpretation & report for testing such as OCT or FA & op notes for lasers can be accessed at any time.

-Referral letters are easy to generate. They are sent by a simple push of a button.

-The system is easily customizable. A computer savvy person can add treatment templates in a matter of minutes.

-The monthly maintenance cost is very reasonable compared to other systems.

-Service is very personalized. We are usually able to work with the same person on an ongoing basis.

-Documentation of patient information is extremely thorough. In fact, a practice consultant who does practice audits remarked that this was the best system she had encountered so far in terms of documentation.

Oct 29, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We've had iO Practiceware for eight weeks, and it really surprised me how efficient the software is at maintaining patient flow. I had put off converting to an EHR for several years because I thought it would affect the number of patients seen per day. However, I started with a normal patient flow the first day and was able to maintain my pre-EHR patient flow throughout the training period! They provide trainers for the first ten days that are very helpful during the learning curve. The telephone support is generally very helpful, also.

Oct 29, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support

Comments: I have grown up with this EMR, having used it since 2006. While it is not perfect (no EMR is), it works and has helped patient flow rather than hurt it. When one office lost internet for a month after Sandy, and I couldn't fully use the system in that office, I sorely missed the EMR functionality. I have continued to compare it to other systems out there and have been pleased with my choice. I have had some issues, but with a little patience, we have been able to work them out. We have also achieved meaningful use reimbursement.

Oct 29, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I believe most physicians, like myself, don't particularly care for the way we are forced to change to EMRs. Having said that, I feel the pain is minimized by iO Practiceware. The fact that they have live, in-person trainers is important. The touch screen interface, in my opinion, is easier than drop down menus, and the rest you learn to live with.

Oct 29, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support

Comments: I walked into a practice that already had iO Practiceware implemented, having come from a practice that was not using EHR. Seeing iO in use while applying for this job was one of the main reasons I joined my current practice. The ease of use and data input make it fast and efficient. While one patient is being worked up, I can preview their file and see who else is waiting to be seen. It really helps me keep track of my day. Their tech support team was very responsive. I recently wanted to implement a button that generated an H&P for all of my upcoming surgeries. One of their technicians has personally kept up with my request and seen it through. Needless to say, I can easily prepare my pre-op notes with a push of a button at this point. Another benefit compared to paper charts is one that we would rarely have had the benefit of at my old practice. If a call comes in at night about a patient, I can pull up any record from home with no trouble and find out all the details I need. Technicians aren't running around the office constantly looking for someone's misplaced chart. If a chart goes to a satellite clinic, I don't have to wait an hour for someone to drive it back to our main clinic. Needless to say, there are a lot of naysayers about EHRs, but with iO, I find that the interface and data availability is extremely user friendly and easy to work with. Admittedly, this review comes from someone that is fresh out of fellowship, but if you are looking to pick a good EHR to work with, I found learning the process extremely easy with iO.

Oct 16, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We are a multi-specialty group that had been using iO Practiceware for almost three years. I was initially apprehensive, mainly because of stories I had heard of much decreased productivity after adopting EMRs. I have been thrilled to find that the opposite is true. In fact, by the third day after implementation, I was able to see a full load of patients with only a thirty minute lag. However, I do believe this success is entirely system-dependent. I ran into a physician that had used iO Practiceware in our office and then moved out of state to a practice that used another EMR (one which claims to have the highest number of installations in ophthalmology). He was extremely frustrated because after six months, it was still taking him twice as long to enter patient data. The drop down menus he was using in his EMR were very cumbersome. iO Practiceware, on the other hand, uses a touchscreen system which is lightning quick and simple to use. At this point, I feel it would be most instructive to list the attributes of iO Practiceware that make it so efficient to use: 1. The system is well thought-out and organized. There is an alert button which allows important "notes to self" to be placed on a separate screen. For example, I use a treat and extend protocol on exudative macular degeneration patients. I have a note in this section indicating the current treatment interval for a given patient. This alert screen can be accessed with a push of a button from any other screen. This precludes the need to flip back to previous visits to find a note indicating a patient's treatment interval. 2. There is a highlights screen which is very well organized. It lists the previous procedures and surgeries done on a patient. The previous retinal drawing is also shown. From this screen, a chronological list of previous visions and pressures can be accessed by touching the current vision or pressure on that screen. The font size used on this screen is very large so that information can be seen at a glance from even 5 feet away. 3. A separate interpretation and report for testing such as OCT or FA can be accessed at any time. Also op notes for lasers can be accessed at any time. 4. Referral letters are easy to generate and an updated list of physician phone numbers are in the system. The letters are sent by a simple push of a button. 5. The system is easily customizable. A computer savvy person can add treatment templates in a matter of minutes without having to hire an expensive programmer. 6. The monthly maintenance agreement cost was very reasonable when compared to other systems we looked at. 7. Service is very personalized in that we are usually able to work with the same person on an ongoing basis. 8. Information is stored on an on-site server rather than in the cloud. This has many advantages in terms of speed of information access. There is virtually no lag when images are retrieved. 9. Documentation of patient information is extremely thorough. All bases are covered. In fact, a practice consultant that does practice self-audits remarked that this was the best system she had encountered so far in terms of documentation. In summary we have been very happy with iO Practiceware. It has increased my efficiency by 10 to 15 percent over paper charts. Also, documentation is a hundred percent better than patient charts.

Jul 18, 2013
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: With any EHR system there are glitches along the way. The responsive customer service by iOPW staff makes the process less frustrating. Even when something cannot be corrected immediately, you know why, what and when.

Jun 01, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Our practice, the Retina Consultants of Southern Colorado, implemented the EMR in January of 2012. We extensively reviewed all available software and toured different offices to observe first hand how the different systems functioned. Our goal was to find an EMR that was easy for the physician and staff to use, accurate, and efficient. We chose IO Practiceware. Implementation was streamlined and very well organized on the part of iO. We found the software to be intuitive and easy to learn. We reduced our clinic volume to 50% for two weeks, but at the end of two weeks we were back to full capacity. Entering data via the touch screen has several advantages. It enables the physician to record findings during the exam quickly and efficiently without requiring the use of a scribe. This improves accuracy and avoids an increase in overhead by requiring a scribe for all patient visits. The screens are customizable which enable practices of different specialties to tailor the software and meet their individual needs. Referral letters are easy to generate and the billing is automatic. Customer support has been excellent. After using IO Practiceware for 18 months I have found that my clinic volume has increase 20%, unheard of after implementation of an EMR; the accuracy of my medical records are much improved compared to the paper chart; at the end of the day, I am confident that my records are complete, accurate, letters have been generated, and my billing is done; my clinics are much easier to run. I am able to quickly review previous findings and impressions, enter the current information, and complete the EMR all in less time than it took me using paper charts. The implementation of IO Practiceware has made work more enjoyable and less stressful. I would strongly recommend IO Practiceware for any ophthalmology practice considering a new EMR!

Apr 05, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I am a both a retina and uveitis specialist; I work in 3 different practices. After experiencing a significant patient volume drop, an increase in wasted time, and complete inefficiency with the EyeMD EHR software that one of the practices I worked for purchased, I was in complete disappointing about the whole idea of EMR. In the 2011 ASRS meeting, I noticed the IO Practice Ware vendor, after a brief demonstration I was almost in tears of emotion as I saw the beauty, ease and efficiency of this system. I decided to choose IO for my other 2 practices and I will tell you why I love it so much!!! The first thing you notice is that it is touch screen, this makes the brain get accustomed to it fast, besides the design is very logical and follows your thought; like the iPhone of EMRs for ophthalmology. The second best thing is that every piece of exam information is on a single screen; you do not have to browse through 20 tabs to find back what the IOP is. The third thing is that it handles images in the PDF format; this is extremely important. Most imaging devices can print, so IO takes a Print to PDF file and uses it as your image file. This makes the program go ultra-fast. The best part of all, you see the images in a second screen while you read in the exam window (like a radiologist). You can open multiple images at once and browse through the PDF image files with extreme speed and ease. No need to wait until anything downloads through the server. I will also mention that E-prescribing with IO is too easy, takes really just a fraction of what it takes to write a prescription with pen and pad (you can technically write a prescription in 3 seconds or less with IO). After a year of using IO I must say, my patient notes are 300% better documented. My referral letters are all on time and take almost no time to create. I am seeing more patients than before IO (this EHR is extremely fast), and my revenue per patient is up as I can now code with confidence, support the codes with multiple diagnoses (chosen by me), the system reminds you when to use modifiers. Their customer support is lovely, they will customize each screen any way I want it to make me even faster. They will solve most problems almost immediately. In summary, I would recommend this software to any retina surgeon or uveitis specialist who is concerned about losing speed or seeing less patients when transitioning to EHR. I love the fact that I use IO, I am very happy for the choice I made. I feel that I have purchased a superior product.

Mar 19, 2013
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I called your office line today asking a basic hardware/software question. I was treated with respect and in a courteous fashion. I didn't catch the name of representative that helped me out, but I wanted to report the overall pleasurable, satisfied customer experience. Thank you!

Mar 16, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support

Comments: Our office has been using IO since 2005. We first implemented the practice management system and then followed with the EMR in 2006. Our office has been totally paperless since. I wouldn't think of ever going back or using a different system. The system has simplified so many aspects of the way our practice operates. The are no more files to pull or lose. The system automatically bills for services as they are charted, so there are no lost charges. The system automatically completes the chart so that it is audit proof. It automatically generates letters to referring doctors based on the information charted. The system was designed by ophthalmologists so that charting is very easy. In my experience the time to produce a completed note is less than with paper charting. IO is very helpful in setting up the office and training the staff. We have been receiving our EHR incentive bonus, ERx and PQRI bonuses. IO helped simplify the process.

Mar 12, 2013
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Comments: Lakewood Eye Physicians is comprised of 12 MDs and 4 ODs with three locations, two opitical shops, an ASC and a Laser Vision Correction Center. We looked at over a dozen EMRs with a presence in Ophthalmology. We were driven to find an EMR for efficiency and the MU incentive. We went live with IO Practiceware EMR last Fall. Unlike some of our peers who had to reduce their patient volume for up to six months, we were able to resume to a regular schedule in about two months. In addition, the providers were very pleased to have all their letters completed at the end of the clinic day. The implementation took two weeks. IO sent six trainers to us and each one of them was skilled and facile with the software. We had a one week on-site follow-up visit with an IO manager/trainer at four months which was very valuable. Their customer service is exceptionally responsive and their team follows-up on open items. If you are looking for an Ophthalmic EMR that is intuitive, does not disrupt your clinic schedule and you want to increase efficiency, IO Practiceware is worth an-depth review.

Mar 12, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support

Comments: We have been using IO since December 2011. As an ophthalmology practice with 2 doctors we were back up and running full schedule of patients by week 2 with this system. IO provided excellent live one-on-one hands-on training with staff "living" with your office for 2 weeks in the beginning. We met all Meaningful Use (MU) and PQRS and eRx criteria as well with the government and received our financial incentive timely due to the accuracy of IO.

Mar 12, 2013
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support

Comments: We are an established general ophthalmology practice located in North San Diego County. In evaluating EMR software vendors, we were drawn to IO Practiceware because of its intuitive nature, the capacity for the doctors to easily draw findings in the patient chart and because it was specific to ophthalmology. We went live November 28, 2012 and could not be happier with our decision. We did not reduce our patient flow during the early days which provided more opportunities for the staff to be trained on the variety of issues that might arise during a patient visit. We all felt comfortable on the software within the first week. The implementation team, which was on-site for two full weeks, was professional and helpful to each staff member and responsive to their questions and needs in customizing the EMR screen to meet their individual needs. We recently had a follow-up visit from an implementation manager who spent the day with us and fine-tuned our training. The work-flow for the doctor, speed with which a patient encounter is completed and the confidence in using the software was greatly improved. The staff is pleaased wtih our choice and said they would never want to go back to paper charts. Everyday we continue to learn how to most effectively utilize the software and are more confident in making changes on our own. We are eager for the release of the glaucoma tracking feature and new release of the administrative module in late spring. Since implementing the new IO customer service program in December, the wait time to speak to a help desk rep, has increased which can be frustrating. We are hopeful that this will improve in the coming weeks. Our IT team does find it difficult to speak to a "techie" as the direct interface is with the implementation manager. We are integrating My Vision Express to handle the dispensary side of the optometry part of our business. It would be nice if the software was bi-directional. Maybe that will come in the future. IO Practiceware is cutting edge and they continue to seek out ways to better use technology in the patient encounter. We look forward to working with IO Practiceware as a team to continue to improve the functionality and features the software offers.

Feb 21, 2013
2/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support

Comments: I was hired as a consultant to look at EMR solutions for a large eye practice with primary eye care, a LASIK center, specialty eye care and an ASC. I reviewed over 100 systems, had mini-demos of about 14 systems and full demos of the "final 3". The practice decided to go with IO Practiceware based on the ease of use, speed and the impressive cosmetics. The EMR part of the program is, indeed, a great system. However, it is paired with an office management system that does not even provide for the minimal needs of a practice in reporting or billing. The practice is considering using the 10 year old office management system they had prior. This will lead to everything needing to be double-entered and increased costs due to increased labor. Also, their support is extremely slow to respond and many times the response is that the problem will be fixed on a future release.