Who Uses This Software?

Small and large contact centers looking for a lower cost solution, but extremely flexible and powerful solution

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
  • Deployment
    Cloud, SaaS, Web
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • The Chatfield Group
  • www.thechatfieldgroup.com
  • Founded 2001
  • United States

About OptimumESP

The ultimate hosted contact center solution built for enterprises both large and small. The OptimumESP platform handles online, offline, social, email, and other communications both inbound and outbound. Easily handles sales scripts, support scripts, routing, and the most complex market research needs. Manage your campaigns in multiple and mixed mode, telephone, web, email, etc. with a singular reporting dashboard per campaign. Robust campaign and agent management features.


OptimumESP Features

  • Blended Call Center
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics
  • Auto-Dialing
  • Call List Management
  • Call Recording
  • Campaign Management
  • Dashboard
  • Data Management
  • Lead Capture
  • Lead Distribution
  • Lead Scoring
  • Performance Management
  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail

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