--- title: "TheraNest Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TheraNest Software - reviews, pricing plans, popular comparisons to other Mental Health EHR products and more." source_url: "https://www.capterra.com/p/130400/TheraNest-Mental-Health/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # TheraNest Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TheraNest ## What is TheraNest? TheraNest by Ensora Health is a comprehensive management software built for mental health professionals, including therapists, psychologists, social workers, and counselors. It streamlines your entire workflow, from HIPAA-compliant telehealth to integrated insurance billing and credit card processing. Key features include: • Secure Telehealth with no downloads required • Robust Documentation (including Wiley Practice Planners) • Client Portal for engagement and digital intake • Automated Reminders & multi‐provider scheduling • Streamlined Claims and simplified billing workflows Whether you’re a solo practitioner or running a large organization, TheraNest helps reduce admin overhead, improve clinical outcomes, and boost client satisfaction so you can focus on delivering quality mental health care. ## What is TheraNest used for? [Mental Health](https://www.capterra.com/mental-health-software/)[Therapy Notes](https://www.capterra.com/therapy-notes-software/)[Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/) Recognitions Shortlist Overall rating Based on 1,056 user reviews Reviews sentiment Positive 87% Neutral 8% Negative 5% Pros & cons Streamlined, intuitive experience Continuous user-driven enhancements Frequent technical glitches disrupt work Manual and unreliable data saving Starting price $29 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Patient Portal / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## TheraNest alternatives Highest Rated [4.8 (538)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (2,828)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (972)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (830)](https://www.capterra.com/p/124769/CounSol-com/reviews/) Starting price $49.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/130400/TheraNest-Mental-Health/alternatives/) ## FAQs about TheraNest Overview ### What problems does TheraNest solve? TheraNest solves the burden of managing appointments, clinical documentation, client intake, billing, and insurance claims across separate systems. Therapists, counselors, solo practitioners, group practices, and administrative staff use it to organize patient records, send reminders and forms through a secure portal, track payments, and keep treatment plans and progress notes current. Answer based on 672 reviews Overview ### Which roles and teams benefit most from TheraNest? TheraNest is most used by therapists, psychotherapists, psychologists, counselors, and licensed clinical professionals who manage client records, appointments, treatment documentation, billing, and telehealth workflows. Practice owners, directors, and CEOs use it to oversee caseloads, financial activity, and staff operations, while office managers and administrators handle scheduling, insurance claims, payments, and intake coordination. Answer based on 893 reviews Overview ### What company size and industries is TheraNest built for? TheraNest is designed for solo practitioners and group therapy practices, serving small mental health care organizations: 98% of reviewers are small businesses and 72% work in mental health care. It also fits family counseling centers, agencies, schools, universities, wellness providers (11%), and hospital and health care organizations (8%). Answer based on 1056 reviews Features and Usability ### What are the key features of TheraNest? TheraNest includes appointment scheduling and telehealth appointment marking, alongside EMR/EHR records, document management, and charting for organizing client information and clinical notes. It also supports electronic payments, customizable therapy notes, initial assessments, treatment planning, and a patient portal. TheraNest also covers HIPAA Compliant requirements. Answer based on 118 reviews Pricing ### How much does it cost and what fees or limitations are included? TheraNest starts at $29 per user/month for Essentials, with Advanced at 59 and Premier at 89 per user/month. A free trial is available. Reviewers often call it affordable, though some report extra charges for add-ons, reminders, and claim submissions, plus difficulty setting up billing. Answer based on 122 reviews Integrations ### Which third-party tools and platforms does TheraNest integrate with? TheraNest integrates with Google Calendar, Microsoft Outlook, and iCloud for calendar connectivity and scheduling. Reviewer feedback most frequently confirms Google Calendar syncing, including schedule exports and appointment calendar updates. Some reviewers note that Google Calendar synchronization may be one-way, with calendar changes not always flowing back into TheraNest. Answer based on 154 reviews Getting Started and Support ### How easy is it to onboard and train a team on TheraNest? TheraNest offers live online training, webinars, documentation, and video tutorials for team onboarding. Reviewers say clinicians, trainees, and nontechnical staff often learn core scheduling and documentation functions quickly, sometimes within days. Administrators and users configuring billing, claims, ERAs, or advanced features may need more time and support. Answer based on 114 reviews Getting Started and Support ### What customer support options does TheraNest offer, and how do users rate the experience? TheraNest offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as helpful, courteous, and quick to resolve questions, with self-service resources aiding onboarding. However, some report inconsistent response times, automated interactions, difficulty reaching a live representative, and unclear follow-up for complex technical or billing issues. Answer based on 522 reviews Security ### How does TheraNest handle data security and access control? TheraNest uses secure client portals, secure messaging, secure document and records storage, HIPAA-compliant email and video chat, and credit-card encryption. It supports staff permissions and access from computers with secure internet connections. Reviewers also report limitations: invoices and superbills may not send securely, permissions can lack granularity, and Duo Push authentication is unavailable. Answer based on 41 reviews ## Who uses TheraNest? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined, intuitive experience 94% positive reviews out of 197 Most reviewers report ease of use, intuitive navigation, and reduced administrative burden across essential practice tasks. Frequent technical glitches disrupt work 62% negative reviews out of 99 Some reviewers report recurring bugs, system slowdowns, and unresolved technical issues that interrupt daily operations. Maria S. LMHC, 1 employee. "They have created a financial loss because of a glitch in their system and are unable to explain why this has occurred and still occasionally occurs." Continuous user-driven enhancements 95% positive reviews out of 57 Most reviewers describe improvements as frequent, user-driven, and directly responsive to feedback and evolving needs. Manual and unreliable data saving 58% negative reviews out of 79 Some reviewers say data saving requires frequent manual action, risking lost work and workflow interruptions if forgotten. D'Nicole M. Therapist, 11 - 50 employees. "I do not like how this program does not automatically save my work. If I am not saving notes/assessments (short and or long documents) periodically and there is an issue with TheraNest or the internet connection, all is lost, and I need to start over." Integrated and intuitive interface 94% positive reviews out of 35 Most reviewers find the user interface clean, easy to navigate, and well-integrated for daily mental health workflows. Limited and complex form customization 64% negative reviews out of 39 Some reviewers describe custom forms as difficult to create, restrictive, and lacking seamless integration with other features. ## Features AI summary Based on 1,280 Mental Health EHR reviews Capterra reviewers point to these as the top priorities when choosing a Mental Health EHR: - **HIPAA Compliant** (**82%** of reviewers rated this feature as critical) - **Therapy Notes** (**67%**) - **EMR/EHR** (**68%**) TheraNest supports all three of the features buyers rate most highly: **HIPAA Compliant**, **Therapy Notes**, and **EMR/EHR**. Together, these capabilities help mental health practices protect patient data, document care accurately, and maintain complete electronic health records, allowing teams to manage clinical and administrative work more efficiently. HIPAA Compliant 4.8 (140) 87.14% of 140 reviewers that rated this feature as important or highly important TheraNest gives you peace of mind by keeping client data secure and meeting HIPAA requirements. Reviewers appreciate the strong privacy protections, easy compliance for mental health records, and the confidence it brings when handling sensitive information. Therapy Notes 4.5 (66) 96.97% of 66 reviewers that rated this feature as important or highly important Tools to help therapists document, record, and recall patient encounters EMR/EHR 4.2 (93) 68.82% of 93 reviewers that rated this feature as important or highly important TheraNest offers a streamlined way to document, store, and access client records securely. Reviewers indicate it’s easy to use, supports efficient clinical documentation, and helps organize practice workflows. Many value the accessibility and organization it brings to daily operations. Charting 4.4 (91) 85.71% of 91 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Document Management 4.2 (134) 82.84% of 134 reviewers that rated this feature as important or highly important You benefit from organized, secure document storage and flexible note-taking options. Reviewers appreciate the ability to upload, search, and manage documents easily, though some say template customization and client signature collection could be more user-friendly. Appointment Scheduling 4.3 (118) 71.19% of 118 reviewers that rated this feature as important or highly important With this capability, you can efficiently manage and adjust client appointments. Users think scheduling is intuitive, quick, and helps prevent double-booking. Some reviewers feel recurring appointments and telehealth scheduling have improved, though a few mention minor glitches or limited customization. TheraNest 143 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: With this capability, you can efficiently manage and adjust client appointments. Users think scheduling is intuitive, quick, and helps prevent double-booking. Some reviewers feel recurring appointments and telehealth scheduling have improved, though a few mention minor glitches or limited customization. - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Bill Payment: Complete outstanding payments - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Cancellation Tracking: Track cancellations of policies, accounts, orders, appointments, etc. - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Care Summaries: Electronic patient health records - Case Notes: Access and track notes regarding case activities and updates within case files - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Code & Charge Entry: Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Document Management: You benefit from organized, secure document storage and flexible note-taking options. Reviewers appreciate the ability to upload, search, and manage documents easily, though some say template customization and client signature collection could be more user-friendly. - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid - Electronic Payments: It helps you process payments quickly and reliably, reducing delays and manual work. Some reviewers find accepting credit cards and generating receipts easy, while others mention fees and occasional difficulties with refunds or payment portal setup. - Electronic Signature: Digitally sign online documents - Eligibility Verification: Identifying if all conditions that entitle a client to certain benefits are met - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: TheraNest offers a streamlined way to document, store, and access client records securely. Reviewers indicate it’s easy to use, supports efficient clinical documentation, and helps organize practice workflows. Many value the accessibility and organization it brings to daily operations. - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Group Therapy: For mental health professionals providing therapy to multiple patients at the same time - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Nonprofits: Software specialized for non-profit organizations - For Substance Abuse Therapy: For mental health professionals that specialize in substance abuse therapy/programs - Forms Management: Store, manage and track all forms in a centralized location - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Health Record Access: Gaining access to confidential health documents and information - HIPAA Compliant: TheraNest gives you peace of mind by keeping client data secure and meeting HIPAA requirements. Reviewers appreciate the strong privacy protections, easy compliance for mental health records, and the confidence it brings when handling sensitive information. - Historical Reporting: Information, data and reports that are being tracked over time - Income/Expense Tracking: Detailed log and record of financial earnings & costs. - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Intake Management: Activities related to the initial admission of a charge into the organization's care - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Medical Billing: Manage billing and payments for a healthcare provider - Medical History Records: Records of patients' medical history - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Factor Authentication: Request two or more credentials to prove user's identity before granting access to systems - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - Multi-Provider Practice: For practices with multiple providers - No-Show Tracking: Track and monitor patient no-show rates - Notes Management: Allow users to create, edit, and sort multiple notes - On Call Scheduling: Track and organize on-call shifts - One-to-One Messaging: Send personal messages to clients or attendees - Online Booking: Book meetings and appointments through a website or digital platform - Online Forms: Create new forms and/or use ready-made online form templates - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Database: A repository of patient data, including their past and current health issues, treatment history, and more - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Monitoring: Observing and tracking a patient's health status, condition, and wellbeing - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Physician Management: Track and organize physician schedules and pertinent information - Physician Scheduling: Manage physician availability and schedules - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Reports: Document and report the progress of ongoing projects - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Recurring Appointments: Schedule repeating appointments based on a duration of time - Referral Management: Log and store the source of contacts/leads - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remittance Advice: Document insurance payer providing an explanation of benefits (EOB). - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Secure Messaging: Exchange messages in a secure and encrypted manner - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Session Notes: Private client session notes for coaching, therapy, etc. - SMS Messaging: Send messages via SMS - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Teletherapy: Provide online therapy to patients/clients through secure video sessions - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Training Management: Track employee/learner's progression through training programs - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Conferencing: Connect with meeting participants remotely over video - Video Consultations: Speaking to a doctor or healthcare professional using online video tools - Virtual Waiting Room: Monitor wait time and abandonment for incoming requests that have not been routed - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (834) 4.1 Based on 834 reviews ## Pricing Value for money 4.2 (723) Free Trial [View pricing plan details](https://www.capterra.com/p/130400/TheraNest-Mental-Health/pricing/) Essentials $29.00 Per User,Per Month It includes: - Scheduling Management - Secure client portal - Calendar sync - Basic intake forms and notes - Ensai notes enhancement - Hassle-free credit card payments\* - Optional Telehealth add-on\* Advanced $59.00 Per User,Per Month It includes: - Online booking & secure messaging - Custom intake forms & notes - Unlimited Telehealth (Individual + Group) - Get 50 free each per practice per month\*: - \- Claims processing - \- Eligibility checks - \- Text & phone reminders Premier $89.00 Per User,Per Month It includes: - Unlimited text & phone reminders† - Wiley Practice Planner included - Unlimited Telehealth (Individual + Group) - Unlimited claims processing† - Unlimited eligibility checks† - Insurance billing automation Value for money 4.2 (723) 4.2 Based on 723 reviews ## Integrations [ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ iCloud](https://www.capterra.com/p/204717/iCloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (985) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (985) 4.4 Based on 985 reviews ## User reviews Overall rating 4.4 Based on 1,056 reviews Filter by rating Counts reflect reviews available in this feed. 5(595) 4(321) 3(87) 2(24) 1(29) Mentioned topic Recent reviews first, then most helpful RE Reviewer Pharmacy assistant Used the software for: Less than 1 year ### "TheraNest solution for daily practice operations " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 7, 2026 Overall it’s a great platform for managing appointments, documentation, billing, health practices. Although customer support and workflow features could be improved Pros It’s user friendly features helps manage appointments scheduling along with reminders convenient.It has efficient billing and payment integration. Cons Sometimes customers support take more than usual time. For new businessss prices are higher. Staff and workflow interface can be improved Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Freelancer Used the software for: Less than 1 year ### "Gestionale perfetto per gli studi di psicologia, ma inutile al di fuori del settore clinico" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 21, 2026 Esattamente come ShareCRF, è un software di nicchia. Fa benissimo il suo lavoro per chi gestisce uno studio di psicoterapia, consulenza o riabilitazione, aiutando a tenere separata la burocrazia dalla pratica clinica. Tuttavia, per un utente normale o uno studente in cerca di un'app di produttività generale, è assolutamente fuori contesto. Pros Se ti capita di fare un lavoretto part-time come segretario in uno studio medico o stai affrontando un tirocinio universitario in ambito clinico, questo software ti fa capire esattamente come si gestisce il lavoro nel mondo reale. Raccoglie in un solo posto l'agenda degli appuntamenti, le cartelle dei pazienti e la fatturazione. Lo strumento per prendere appunti dopo le sessioni (le famose "progress notes") è molto ordinato e garantisce che i dati sensibili siano protetti a dovere. Cons È un programma ultra-specifico e totalmente inflessibile. Non puoi adattarlo per gestire progetti universitari, liste di cose da fare o lavori di gruppo, perché ogni campo è pensato per i "pazienti" e le "terapie". Inoltre, molte automazioni legate alla fatturazione e alle assicurazioni sanitarie sono palesemente tarate sul sistema americano, il che lo rende un po' macchinoso da configurare se lo si deve utilizzare in Italia. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Admin Used the software for: 3-5 years ### "Inconsiderate" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 September 21, 2026 Just a heads up for other private practice owners considering TheraNest. Our practice signed up for an annual plan while we were in the process of transitioning to Jane. We realized TheraNest didn't have the functionality our practice needed long-term, so we began migrating our client files and only needed TheraNest for another month or two while we completed the transition. Once the migration was finished, we reached out multiple times to ask if they would allow us to end the contract early or work with us on a reasonable solution. They declined every request and are requiring us to pay for the full remaining year. As a result, our small private practice is now paying for two EHR systems at the same time—Jane, which we actively use every day, and TheraNest, which we no longer use at all. What has been most disappointing isn't simply the annual contract itself. It's that, despite multiple good-faith requests, TheraNest was unwilling to offer any flexibility or reasonable accommodation for a small practice that no longer needed the platform. I'm sharing our experience because I think other therapists deserve to know what to expect before signing an annual agreement. If there's any chance your practice may outgrow the platform or you're considering it as a temporary solution while transitioning to another EHR, make sure you're comfortable with the possibility of paying for the entire year regardless. Please read the annual contract carefully before choosing TheraNest. Pros Before the company became Ensora Health, there was an option to request a refund for the unused portion of a plan. This was especially helpful for small businesses that needed to cancel their subscription before the plan period ended. Having the ability to recover payment for unused services provided a greater sense of fairness and flexibility. After the transition to Ensora Health, however, this option appears to have changed or become unavailable. It would be helpful if the company continued offering refunds for unused plan periods, particularly when customers cancel their subscriptions and no longer need the services they paid for. Cons The interface feels outdated, and the customer support experience has been disappointing. There also seems to be little consideration for small businesses. Even after canceling the plan, they may continue billing you, and the system does not allow you to remove the card on file. This means they can continue charging the card if you forget to cancel a separate subscription, even after you have canceled the main plan. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Andrea N. Owner Practitioner Used the software for: Less than 1 year ### "TheraNest of problems" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 September 21, 2026 Support staff is not capable of meeting workflow issues in a timely manner. The chat support service is a runaround to having to put in a ticket anyway. Pros At first I was very happy with the AI function as I had surgery which made typing very difficult. They helped with transferring my client files from Thera-link to TheraNest. Cons I did receive one year free since I switched from Thera-Link to Thera-Nest. The support group was initially helpful but after a month I was told the representative that did my onboarding to the software did not have enough bandwidth for my issues and I needed to start using the Hub. I have contacted them on multiple occasions because their calendar only pushes out it does not accept incoming info when it syncs with my Google calendar. I was simply told that was not going to get addressed until next year so I would have to deal with it. Forget my workflow and double bookings. Now in addition I have begun using their billing tool, which they charge an add on fee to use, when I wrote TheraNest to indicate that I was having issues with not being able to sign my note or change the status of the session, \[sensitive content hidden\], their support person, wrote me back and indicated: " In this case you will need to remove the payment from the invoice, delete the invoice, edit the statues, then create the invoice again and reapply the payment." Once again I am being asked to deal with/fix their software bugs because they don't want to or don't have the qualified people to do it. I called and asked to speak to a supervisor and was told none was available today cause yeah, it's Friday. The needs of my clients and the needs of my company are not important to TheraNest, and they will send my concerns to management which will contact me at THEIR earliest convenience. I will not be renewing with TheraNest. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Management Used the software for: 3-5 years ### "Basic practice management, but we quckly outgrew it" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 September 7, 2026 I used Theranest for 14 years and used it for a few of those years for my growing behavioral health group practice. It served us reasonably well during an earlier stage of the practice, particularly for basic scheduling, documentation, client records, and general EHR functions. The platform is relatively easy to learn, and clinicians can usually become comfortable with the core functions without an extensive onboarding process. Though much of it is manual, and outdated. The interface had not changed much since the beginning of my subscription. For a solo clinician or smaller practice with fairly straightforward workflows, TheraNest may provide many of the basic tools needed to manage day-to-day operations, with some minor issues. Theranest has a bad reputation as an RCM and claims submission platform, it doesn't support API and lacks visibility of data. I know of fellow clinicians who lost thousands of dollars to their claims submission feature, claims got lost, some of them weren't even submitted and no way to resolve denials. Where we began running into limitations was as our organization became larger and operationally more complex. Managing a group practice with multiple clinicians, supervisors, billing staff, insurance workflows, credentialing considerations, documentation oversight, and a high volume of claims required more visibility and automation than the platform provided. As I mentioned earlier it is limited, outdated and lacks core features needed for a successful RCM. They do offer claims "support" for an extra fee, I just never trusted it. We found ourselves relying increasingly on manual processes and outside systems to monitor things such as documentation completion, supervisory workflows which is non existent, treatment plan and assessment deadlines missing, clinician performance missing, insurance and billing issues missing, and other administrative tasks. At scale, having information available somewhere in an EHR is very different from having that information organized in a way that allows an administrator to immediately see what needs attention. Billing was another area where we eventually needed greater transparency and workflow control. Our practice processes a significant volume of insurance claims, and over time we needed much stronger claim tracking, operational dashboards, automated alerts, reconciliation tools, and visibility across the revenue cycle. TheraNest was useful during one stage of our practice's growth, and I can see it continuing to work well for solo clinicians with relatively simple workflows. For a larger, insurance-heavy behavioral health organization, however, we ultimately needed a platform with deeper automation, stronger revenue-cycle visibility, more sophisticated supervision tools, and a system designed around the operational realities of managing a growing group practice. Pros TheraNest covers the fundamental functions of a behavioral health EHR fairly well. Scheduling, client records, clinical documentation, and telehealth. The learning curve for clinicians is also relatively manageable if you're ok with clicking "save" buttons on every page and form. Cons The limitations become more noticeable as a practice grows. Group-practice administration, supervision oversight, advanced billing workflows, reporting, automation, and real-time operational visibility is non existent. We frequently found that important information existed in the system but still required administrators to manually search for it, track it elsewhere, or create additional processes around it. We ended up created spreadsheets and had to hire billing staff, which defeated the purpose of purchasing a limited subscription. By the way when I de activated the clinicians in my group I was charge the full fee for the subscription, which was over $1000. They declined a reimbursement even when the platform was not being used. They also declined to help with help downloading all 2000 clinical files after over 12 years of use. They suggested these files be downloaded manually one by one, which my staff and I had to end up doing. As I mentioned earlier everything in Theranest is manual, outdated, in other words the platform has not changed much since I began the subscription back in 2014. Also, it is slow, it locks and freezes. The fees charged are just insulting for such a primitive software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Psychotherapist Used the software for: 1-3 years ### "Overall a good experience " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 2, 2026 Overall, my experience has been good. I do value excellent customer service and I do feel like Theranest has this. Pros I sincerely appreciate the fact that Theranest makes writing treatment plans simple because of their incorporation of Wiley Treatment Planners. Cons I dislike the cost at times and I feel like the coast is best suited for group practices vs. solo practitioners. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner - Licensed Professional Counselor Used the software for: 3-5 years ### "Great Company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 9, 2026 I've been with TheraNest for many years. I've always love using the platform and the customer service is excellent. Pros The quick response from customer service. I've always had great customer service. When there is a problem or question they are always ready and willing to help. Cons Navigating and remembering the changes that they make. Sometimes it is difficult to keep up with the changes. However, the knowledge base is always helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Founder and Managing Director Used the software for: Less than 1 year ### "CSPG appreciation" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 9, 2026 Overall, the EHR helped me begin my business with a professional look and a sense of order and structure. Pros I like the color options on the calendar, so staff members know their app'ts without having to search. I also like the ease by which I can move between each page or tab on the screen. Cons The limitation of creating forms. It could be because I do not get along with technology, but I am unable to create side by side items or to add boxes for checking, or adding lines to separate sections. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Outpatient Therapist Used the software for: Less than 1 year ### "A Valuable Experience with Important Lessons Learned" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 5, 2026 Overall, my experience with the TheraNest was positive. The EHR system and client portal were easy to use, reliable, and met my practice's needs. The customer support team was responsive and helpful whenever I had questions. While the billing process presented challenges, particularly regarding insurance network requirements, the overall platform and service experience were good. Pros What I like most about yourTheraNest is the excellent customer support. Having the convenience of speaking with a live person is incredibly valuable, as it allows me to ask questions, receive clear guidance, and have my concerns resolved quickly and efficiently. The responsiveness and willingness of your team to provide assistance have made my experience much more positive. Cons What I liked least about the TheraNest was learning, after several months, that the RCM service would not be able to process my insurance billing because I was out of network. I wish this had been communicated earlier, as it would have allowed me to make informed decisions and avoid unnecessary time, expense, and frustration. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Therapist Used the software for: Less than 1 year ### "Progress in the making" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 July 1, 2026 Pros The customer service chat and how quickly I receive a response from someone when I have a question is nice. Cons I have issues with clients not being able to log onto a Telehealth session. Sometimes it will say that they are connecting, or they haven't joined and they've been in the waiting room the whole time. It would be nice to have reminders about missing notes on the task page and not have to fill it out myself. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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