--- title: "TheraNest Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is TheraNest the right Mental Health EHR solution for you? Explore 1055 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/" page_type: "reviews" language: "en" --- TheraNest 4.4 (1055) [View alternatives](https://www.capterra.com/p/130400/TheraNest-Mental-Health/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Reviews of TheraNest Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews HS Heather S General ManagerMental Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “The client portal offered a convenient and secure way for clients to complete paperwork and communicate with providers. While there were some areas where customization and navigation could be improved, the system generally met the needs of the practice and helped maintain organization.“ June 23, 2026 AM Antoinette M Clinical Program CoordinatorMental Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “There are a lot of bugs and technical issues- often ones created when an unnecessary update is made- and it has cost our practice time and money on many instances, waiting for customer service to get back to us.“ June 24, 2026 KH Kamal H PsychologistMental Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Scheduling, notes, client information, and billing were all accessible within the same platform, and once I learned where things were, I could move through the basics fairly efficiently.“ May 13, 2026 AM Antoinette M Clinical Program CoordinatorMental Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “Our practice is unique in that we do not bill insurance, and Theranest is not set up well for those who handle invoices in house.“ June 24, 2026 LM Lavinia M Licensed Professional Counselor, OwnerMental Health Care, Self-employedUsed the software for: 1-2 years. “I like the Standard Note template; I like having access to measures like PHQ9 and GAD7 right above my note for ease of administration during a session.“ June 23, 2026 CR Cathlene R Clinical DirectorMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Over all it has been good, its getting a bit expensive as every luttle thing like using the ledger now costs so I have to use another way pf tracking my own invoices Not good“ March 17, 2026 HS Heather S General ManagerMental Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “The client portal was another valuable feature, allowing clients to complete forms, access documents, and communicate securely.“ June 23, 2026 JC Jaylee C OwnerMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “As my business expanded beyond traditional therapy into coaching, education, and digital programs, I found TheraNest wasn’t built for those needs.“ June 25, 2026 ## Showing most helpful reviews Showing 1-25 of 1055 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Melissa W. Owner, Therapist Mental Health Care Used the software for: Less than 6 months ### "All-in-one platform that's perfect for my small private practice!" September 16, 2019 5.0 My business is very part-time on the side, and I didn't have time or resources for some of the other options that are on the market. TheraNest gave me everything I needed to run my practice easily, efficiently, and professionally. Pros It's simple to use and has everything you need to make your small private practice run. The customer support is AMAZING! I've never had a question or concern that wasn't quickly resolved by their great team. Cons I would like to see the TeleHealth screen be bigger. This is a work in progress since this is a newly added feature. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Blink Session](https://www.capterra.com/p/169048/Blink-Session/) Reason for choosing TheraNest TheraNest is the one stop shop that does it all in a super user-friendly fashion. Simple, affordable - exactly what we needed! Review Source Response from Ensora Health September 23, 2019 Melissa we are so glad to hear that TheraNest is making a difference for your business! We can't wait to see how your business grows! MW Mike W. Licensed Marriage and Family Therapist Mental Health Care Used the software for: 2+ years ### "Makes My Private Practice Much Easier to Manage. " March 24, 2026 5.0 I have been using TheraNest for over five years now. I first started using TheraNest when I was with an organization. When I moved to private practice, it was a no-brainer for me to use the same platform I had always found easy to use, and everything I needed to keep up-to-date paperwork was right at my fingertips. Pros What I like most about TheraNest is that it is easy to use, and the support staff are available and helpful. Cons There is not much that I don't like about TheraNest. I guess if I were to think about it, I would say that I would love it if there were more options in the intervention section of the treatment planning. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraNest I felt that it was easier to use and navigate. Review Source KR Kelley R. Owner, Practitioner Mental Health Care Used the software for: 2+ years ### "Changes to workflow" March 20, 2026 3.0 Overall it has been fine. Often the feedback from ticket I get is useful and just recently, the information given did not answer the question. Pros Before all of the changes, I liked the ease of use. It was very easy for my office manager to toggle back and forth between the agenda and an individual calendar for a therapist to make appointments. Cons Changes to our workflow. My office manager must now pull up an individual person's calendar to find a spot for the client, then go back to the agenda and choose every counselor to display all appointments on the agenda view. Prior to the changes, the agenda did not change based on a calendar selection. It adds several steps to her job with EACH client and takes time. Review Source AM Antoinette M. Clinical Program Coordinator Mental Health Care Used the software for: 1-2 years ### "Fine for some but not for all!" June 24, 2026 3.0 Overall, Theranest is functional, but I would like to see the speed and quality of customer service improve. There are a lot of bugs and technical issues- often ones created when an unnecessary update is made- and it has cost our practice time and money on many instances, waiting for customer service to get back to us. Pros I like that Theranest provides my volunteer staff members with notes, access to clients files, and scheduling all in one platform. It is fairly easy to navigate for someone with a basic understanding of EHR's. Cons Theranest is not set up well for clients who are in multiple services with multiple fees. Our practice is unique in that we do not bill insurance, and Theranest is not set up well for those who handle invoices in house. It is also not set up well for group/couples notes. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing TheraNest We could pay per client and not per clinician. Review Source MW Marcia W. LPC Mental Health Care Used the software for: 2+ years ### "TheranNest- Growing to Meet Practitioner Needs" March 24, 2026 4.0 TheraNest is a great product that is getting better and better. There is less repeating of information, and fluidity between screens has greatly improved. It holds all the information that you need and condenses under specific easy-to-find tabs. Pros TheraNest was a great choice for my first EHR system when I opened my own practice. I had used TN for a few years as an employee only. Using it from the provider side was a smooth transition. Cons A few years back TN was a little bit clunky to use moving from screen to screen. Proper training in all of its features is essential. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraNest Cost and familiarity, as I was already using TN as an employee. Review Source TW Teresa W. Owner - Licensed Professional Counselor Mental Health Care Used the software for: 2+ years ### "Great Company" July 7, 2026 5.0 I've been with TheraNest for many years. I've always love using the platform and the customer service is excellent. Pros The quick response from customer service. I've always had great customer service. When there is a problem or question they are always ready and willing to help. Cons Navigating and remembering the changes that they make. Sometimes it is difficult to keep up with the changes. However, the knowledge base is always helpful. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraNest Better customer service and price. TheraNest made it easy to setup and use. Review Source SK Sima K. Psychotherapist Mental Health Care Used the software for: 2+ years ### "Good old, friendly TheraNest " March 24, 2026 5.0 Well, I started my private practice with the TheraNest in 2021. I used Ehana at my previous job, a mental health clinic. TheraNest was quite user friendly which I appreciated the most, unlike Ehana. The scheduling, claim submission, and the ease of documentation and communication with the clients contributed to having a somehow stress free practice. Pros I very much appreciated the ease of use, and the fast pace of documenting my clients’ sessions. Also, being able to trust the platform as far as the sessions’ confidentiality being concerned. Cons In general, I did not have any significant issues with TheraNest. However, at the turn of the transition to Ensora, I seem to have lost some of my very important notes, i.e., some of the old treatment plans/documents, going back to 2021-2022. I reached out to the Ensora support team, they could not detect what had happened to those notes…still missing?!!! Switched from [eHana EHR](https://www.capterra.com/p/101446/eHana-EHR/) I used Ehana because it was offered through the clinic I used to work before having my private practice. Review Source LK Lori K. Director Mental Health Care Used the software for: 2+ years ### "Theranest experience from a relatively small agency " March 13, 2026 5.0 My overall experience has been positive. I appreciate that the developers send out information about changes made. Customer support has been quick and efficient. Pros I find it pretty intuitive. Pretty simple to use once you get a feel for how the overall program works. I like that the cost is based on the number of clients you're working with as opposed to the number of staff. This was helpful especially when we were just getting started. Cons I really don't like the way group sessions have to be scheduled. I also don't like that after someone is removed from a group, they may still show up on the progress notes list, even though it does show them as removed from the group, that tends to be an irritant for our staff. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraNest More cost effective for our needs. Other programs were too expensive starting out. Review Source CR Cathlene R. Clinical Director Mental Health Care Used the software for: 2+ years ### "Good and bad" March 17, 2026 4.0 Over all it has been good, its getting a bit expensive as every luttle thing like using the ledger now costs so I have to use another way pf tracking my own invoices Not good Pros I like that is is reliable it usually works, the NEW layout isnt very user friendly anf finding things like treatment plan is hard its in an odd place as is the assessment? Please fix this Cons It is no longer user friendly findind intake assessment papers and treatment plans is strange and difficult to remembet. I also do not like that i cannot put a recurring telehealth appointment on the schedule. Alternatives considered [Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing TheraNest It was easier to use, not so much anymore, i might begin looking at alternatives Review Source Micheal Frances S. Owner Mental Health Care Used the software for: 6-12 months ### "Theranest lies about their customer service" November 8, 2019 4.0 From time to time, I was able to break through to their "upper management" and was told they really care about me and my clients and my ability to deliver therapy to those in need. This too turned out to be a falsity. The decision to cut me out was born of my holding them to their word about live customer service. I have requested to speak to the business owner, but so far, the coward has not had the necessary honor to call a fellow business person to discuss this travesty. I am considering legal action against this company to recoup the money it will cost me to take down my data from Theranest and use another competitive software. THEY ARE POISON. Stay away from them. Pros It's a comprehensive program that handles most aspects of the claim processing we all need in a busy practice. They SAY they offer live customer service when a user runs into questions about how to use the program. That is why I chose them over Simple Practice, which offers NO live customer service. The reality is when you are in need of an answer on how to use an aspect of the program, you must leave a message on a voice mail. They will call you back when it's convenient for them to do so - and that's never when I need an answer. I do all of my claims submissions myself and I'm a fairly intelligent and computer literate user. This is a complex, intricate software with may nuances in use. My time is limited, and so it doesn't work for me to have to wait for an answer until it's convenient for them to call me back. Cons Simply put, they lie about their live customer service. Their training videos are convoluted, not well-produced and hard to follow in terms of content. I spent countless hours and significant money to make the transfer over to Theranest, and when I held them to account for their promised and not delivered live customer service they CANCELLED MY ACCOUNT! This has caused me undue stress and dollars...and they have been very callous and offered no-compromise position. I complained too much, and therefore, they got rid of me! Nice! Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing TheraNest I chose them because they said they had live customer service available. This turned out to not be true. Review Source Response from Ensora Health November 14, 2019 We value feedback from all of our customers and use that feedback so that we can continuously improve. While we believe TheraNest offers best-in-class customer service, we know every user has different needs for their practice. We at TheraNest work tirelessly to meet our customers' expectations each and every day. TM Todd M. Psychotherapist Mental Health Care Used the software for: 2+ years ### "Frustrated with Smartphone interfacing" March 16, 2026 4.0 Overall, I like Theranest and am happy with how it works when on my desktop and how it helps me run my business. The interfacing with the smartphone is the only thing that annoys me currently. Pros Value for money, ease of use and billing using credit card. Scheduling is also an obvious big part of why I use this software, along with sending paperwork to clients. Customer service has been professional and attentive they also get back to me in a timely matter that has been a plus. Cons Im very frustrated that the scrolling features often do not work on my Android phone. In the early stages of using Theranest this was never an issue. Over the last year I have needed to connect with IT to try and resolve this. Solutions work for a season then stop working again. It is inconsistent in this "bug." Sometimes its the schedule that wont move, while currently it is when I want to write notes, it wont scroll \[in fact its doing right now in checking it...scrolls for a second then freezes\]. This problem alone often makes me question continuing with the product as it needs to be smartphone compatible and dependable, it is super frustrating. Additionally, this year I received a 1099 with my personal name and not my company name. This was due \[I think\] to the switch over from Vantage to Ensura. Im not sure why or how this occurred. After several emails I think it should resolve itself next tax cycle, but this was another weird frustration. I dont care who runs my credit card payments, but to not have it align with my company name seemed like a "dropped ball." Water under the bridge unless my 2026 tax information is wrong. Review Source JC John C. LMHC Mental Health Care Used the software for: 2+ years ### "Streamlined Workflow That Saves Time " March 24, 2026 5.0 Overall, this product makes my life much easier. I spend significantly less time on administrative tasks thanks to its ease of use and intuitive design. Pros Easy to use and well organized, this platform makes navigation simple and intuitive. The task-specific links are especially helpful, allowing you to quickly access exactly what you need without wasting time searching. The calendar features are practical and streamline scheduling, while the notes section is clean and simplified, making it easy to capture and review important information. Cons That said, the invoicing functionality could be improved by offering more flexible time frame options to better accommodate different billing needs. Review Source MB Marlene B. Independent Contractor Mental Health Care Used the software for: 2+ years ### "Experienced Theranest User" March 16, 2026 5.0 I have been using Theranest for ten years. It didn't take very long to become accustomed to using it correctly. There was a learning curve, but I would say it was relatively short, making it easy to use in the first few weeks. Pros I am an independent contractor, so I don't have anything to do with billing, insurance, or staff and workflow. As a therapist, I think Theranest is easy to use and is clear how to schedule appointments, change appointments, and create and write my notes. Cons The treatment plans are not clear regarding target dates and whether to sign the plan when it is created or when it is completed. I have had to experiment to discover which way seems to work and found out it is okay to sign the plan when it is created. Review Source KL Kaman L. CEO and therapist Mental Health Care Used the software for: 6-12 months ### "TheraNest Review" June 30, 2026 4.0 It was helpful to have a colleague share their experience with me. The initiative financial referral got me hooked. Pros Good customer support. I can easily email them with concern and they will respond within 24 hours. I like that I can easily submit claims. Cons There’s a learning curve with learning different functions. In terms of self-learning to navigate the system, the learning library include other medical functions that the mental health system do not need. I feel like that was confusing when searching how to navigate the learning system. I think the cost to using the system is not easily accessible. There seems to be an additional cost to extra claim submissions, which isn’t an issue for me practice volume at this time. However, this was not clarified during the initial demo and illustration and expectation of cost for the customer. Review Source CW Claire W. Licensed Therapist Mental Health Care Used the software for: 6-12 months ### "A User-Friendly EHR That Helps Me Stay Organized" March 10, 2026 4.0 Overall, my experience with TheraNest has been very positive. It provides the core features I need to run my practice efficiently without feeling overwhelming or overly complex. It helps me stay organized and manage documentation so I can spend more time focusing on my clients. Pros TheraNest is very easy to use and has a clean, user-friendly interface. I appreciate that it keeps things simple without adding unnecessary features or overly complicated tools. It helps me stay organized with my daily therapy sessions and keeps important tasks on my radar. The reminders for treatment plans and progress notes are especially helpful for staying on top of documentation. I also like that the system flags notifications if there’s an issue with a client’s file, which helps prevent things from slipping through the cracks. Cons Very occasionally there can be minor issues with telehealth sessions. At times the video quality can be inconsistent, or a client may have difficulty entering the session, though this doesn’t happen often. Review Source TH Tyler H. Psychologist Mental Health Care Used the software for: 1-2 years ### "Great Platform for Clinicians" March 19, 2026 5.0 Overall i pove how easy it is to navigate the site. I appreciate the options to review and resend patient receipts. I also appreciate the new update with booking appointments on a continuous basis, that saves me a lot of time! Pros I love how easy it is to use. As someone who is super busy, I always appreciate convenience and user friendly platforms! Cons One drawback, is whenever I finish updating a client, I always go back to the main page with everyones clients instead of just my own. I wish there was a way to just see my clients at all times. Review Source MS Maria S. LMHC Mental Health Care Used the software for: 6-12 months ### "Financial loss and system glitch" October 29, 2025 1.0 terrible and would not recommend as their follow through with a solution is very poor and not good business practice. Pros This has been the most frustrating experience since Ensora took over from Theranest. In all my years using Theranest, I never once had an issue like this. Since the transition, I’ve had six clients cancel with less than 24 hours’ notice, and no one can explain why it’s happening. In this business, it is standard policy for cancellation and due to some kind of glitch that seems to have occurred since Ensora’s takeover, clients are now able to cancel appointments with less than 24 hours’ notice — something that was never possible before. This issue has caused repeated scheduling disruptions and financial loss, and it’s extremely frustrating that after all this time, there is still no clear explanation or resolution. Cons They have created a financial loss because of a glitch in their system and are unable to explain why this has occurred and still occasionally occurs. Review Source LW Leslie W. Nurse Practitioner Hospital & Health Care Used the software for: 1-2 years ### "Medication Management " June 24, 2026 3.0 The features for medication management are not great - it is a nuisance to have to "que" the medications before changing them. I would like to just click "edit" and then be able to edit them. I would also like to be able to order and monitor labs using the platform. Pros AI notes are very helpful with daily charting. I do wish I could customize the notes a bit more as I am a medication provider and would rather not use the term "therapist" in my notes. Cons I have had many technical issues including difficulty setting default microphone and camera. This has still not been resolved. Review Source kM karen M. Counselor Health, Wellness and Fitness Used the software for: 1-2 years ### "Satisfied Customer" March 16, 2026 5.0 I have been using Theranest for eight years and have found it easy to maneuver through. I like the Wiley treatment planner Pros Theranest is a value for the money there is great customer support if you encounter a problem and Theranest is easy to use Cons I do not have any complaints about Theranest. The feature that I would benefit from would be to check clients insurance. Review Source TG Taylor G. Therapist Mental Health Care Used the software for: 6-12 months ### "Great but needs work" March 29, 2026 4.0 Overall, the system is user-friendly and helpful for organizing notes, but frequent freezing—especially with built-in therapy grading scales—interrupts workflow and can be frustrating during sessions. Pros Easy-to-use therapist charting system that streamlines notes, saves time, and improves workflow daily. Cons Constant freezing when using built-in therapy grading scales disrupts workflow and wastes time such as GAD-7 and PHQ-9. Review Source sZ sydney Z. Mental Health Therapist Mental Health Care Used the software for: 6-12 months ### "Therapist notes and treatment plans" March 12, 2026 5.0 Good tool for what I need. The practice purchases this program for our staff with the office manager capable of support. Pros Easy to navigate, see the calendar as a month at a glance view. Notes section has the added AI assistance to type accurate documentation. Cons If I toggle between screens, the information is sometimes deleted of what I had previously typed. I have to retype some of my responses. Review Source WW Wendi W. Provider Mental Health Care Used the software for: 6-12 months ### "Wendi Review" March 17, 2026 4.0 Pros The interface is easy to navigate and looks nice. I generally feel like there are few steps I need to take to get through a process. Cons Telehealth is glitchy for a lot of reasons. The issue I have most is when a client tries to connect their bluetooth device like headphones. It rarely works. Review Source AL Alisha L. Occupational Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy Navigation, User Friendly" November 3, 2025 5.0 Overall I have had a very positive experience with Ensora Mental health. I appreciate how everything is formatted, the customer service availability, and how easy it is to customize. Pros Ensora Mental Health is easy to navigate and understand. I especially like how the program is formatted and keeps things that need to be together near each other. Cons I think Ensora Mental Health could improve cost effectiveness for small business clients. It would help very much. Review Source AA Amber A. CSSP Health, Wellness and Fitness Used the software for: Less than 6 months ### "TheraNest Review " March 16, 2026 5.0 Pros I like TheraNest for its simplicity. I love how simple the layout is. I love that when I log in I am only seeing my assigned clients. Cons I like TheraNest the least as I feel the EMR could be more modernized for easier access to patient charts for users. Review Source JC Jasmika C. Cheif Strategy Officer Mental Health Care Used the software for: 2+ years ### "Solid but outdated. " February 20, 2025 3.0 Overall Theranest has served my practice well however, we are considi g moving to a new platform.due to the limitiations of the prospective clie t interface. Everything is manual in Theranest, I would like to see some automations. Standard client interactions. For example, if the clients intake forms are not complete but the client has had two appointments, can the system send an automated remimder? Pros Ease of use, intuitiveness and recent changes that offer the ability to navigate to most of the major screens from any screen. Cons I am dissatisfied with the limitations of intake for new clients. I would like to see more integrated prospective client contact features. Including initial point of contact, scheduling, automated text follow ups, etc for prospective clients. Also, I used to really like the training platform. I dont like it anymore it's too cumbersome and convoluted. There are some reports that I would like to see improvements on. 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