--- title: "TheraNest Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is TheraNest the right Mental Health solution for you? Explore 1051 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/" page_type: "reviews" language: "en" --- TheraNest 4.4 (1051) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of TheraNest Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews HS Heather S General ManagerMental Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “The client portal offered a convenient and secure way for clients to complete paperwork and communicate with providers. While there were some areas where customization and navigation could be improved, the system generally met the needs of the practice and helped maintain organization.“ June 23, 2026 AM Antoinette M Clinical Program CoordinatorMental Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “There are a lot of bugs and technical issues- often ones created when an unnecessary update is made- and it has cost our practice time and money on many instances, waiting for customer service to get back to us.“ June 24, 2026 KH Kamal H PsychologistMental Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Scheduling, notes, client information, and billing were all accessible within the same platform, and once I learned where things were, I could move through the basics fairly efficiently.“ May 13, 2026 AM Antoinette M Clinical Program CoordinatorMental Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “Our practice is unique in that we do not bill insurance, and Theranest is not set up well for those who handle invoices in house.“ June 24, 2026 LM Lavinia M Licensed Professional Counselor, OwnerMental Health Care, Self-employedUsed the software for: 1-2 years. “I like the Standard Note template; I like having access to measures like PHQ9 and GAD7 right above my note for ease of administration during a session.“ June 23, 2026 CR Cathlene R Clinical DirectorMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Over all it has been good, its getting a bit expensive as every luttle thing like using the ledger now costs so I have to use another way pf tracking my own invoices Not good“ March 17, 2026 HS Heather S General ManagerMental Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “The client portal was another valuable feature, allowing clients to complete forms, access documents, and communicate securely.“ June 23, 2026 JC Jaylee C OwnerMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “As my business expanded beyond traditional therapy into coaching, education, and digital programs, I found TheraNest wasn’t built for those needs.“ June 25, 2026 ## Showing most helpful reviews Showing 1-25 of 1051 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Melissa W. Owner, Therapist Mental Health Care Used the software for: Less than 6 months ### "All-in-one platform that's perfect for my small private practice!" September 16, 2019 5.0 My business is very part-time on the side, and I didn't have time or resources for some of the other options that are on the market. TheraNest gave me everything I needed to run my practice easily, efficiently, and professionally. Pros It's simple to use and has everything you need to make your small private practice run. The customer support is AMAZING! I've never had a question or concern that wasn't quickly resolved by their great team. Cons I would like to see the TeleHealth screen be bigger. This is a work in progress since this is a newly added feature. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Blink Session](https://www.capterra.com/p/169048/Blink-Session/) Reason for choosing TheraNest TheraNest is the one stop shop that does it all in a super user-friendly fashion. Simple, affordable - exactly what we needed! Review Source Response from Ensora Health September 23, 2019 Melissa we are so glad to hear that TheraNest is making a difference for your business! We can't wait to see how your business grows! Micheal Frances S. Owner Mental Health Care Used the software for: 6-12 months ### "Theranest lies about their customer service" November 8, 2019 4.0 From time to time, I was able to break through to their "upper management" and was told they really care about me and my clients and my ability to deliver therapy to those in need. This too turned out to be a falsity. The decision to cut me out was born of my holding them to their word about live customer service. I have requested to speak to the business owner, but so far, the coward has not had the necessary honor to call a fellow business person to discuss this travesty. I am considering legal action against this company to recoup the money it will cost me to take down my data from Theranest and use another competitive software. THEY ARE POISON. Stay away from them. Pros It's a comprehensive program that handles most aspects of the claim processing we all need in a busy practice. They SAY they offer live customer service when a user runs into questions about how to use the program. That is why I chose them over Simple Practice, which offers NO live customer service. The reality is when you are in need of an answer on how to use an aspect of the program, you must leave a message on a voice mail. They will call you back when it's convenient for them to do so - and that's never when I need an answer. I do all of my claims submissions myself and I'm a fairly intelligent and computer literate user. This is a complex, intricate software with may nuances in use. My time is limited, and so it doesn't work for me to have to wait for an answer until it's convenient for them to call me back. Cons Simply put, they lie about their live customer service. Their training videos are convoluted, not well-produced and hard to follow in terms of content. I spent countless hours and significant money to make the transfer over to Theranest, and when I held them to account for their promised and not delivered live customer service they CANCELLED MY ACCOUNT! This has caused me undue stress and dollars...and they have been very callous and offered no-compromise position. I complained too much, and therefore, they got rid of me! Nice! Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing TheraNest I chose them because they said they had live customer service available. This turned out to not be true. Review Source Response from Ensora Health November 14, 2019 We value feedback from all of our customers and use that feedback so that we can continuously improve. While we believe TheraNest offers best-in-class customer service, we know every user has different needs for their practice. We at TheraNest work tirelessly to meet our customers' expectations each and every day. LM Lavinia M. Licensed Professional Counselor, Owner Mental Health Care Used the software for: 1-2 years ### "Good value, easy for work flows, some less than ideal formats" June 23, 2026 4.0 Adequate. As I mentioned above, there are formatting issues that would add value to the product. But for ease of workflow, I'm happy enough with Theranest. I don't use the built in AI nor Theranest's Telehealth as I have my own system and preferences for writing notes and see most clients in person. Pros I started out with Theranest so I'm used to it. I like the Standard Note template; I like having access to measures like PHQ9 and GAD7 right above my note for ease of administration during a session. My biller does the billing so I can't speak about that. Cons What I really DON'T like is the daily schedule page because I have to scroll down to see all my appointments, and if my browser window is not fully expanded, I can't access the "copy note from last session" function on my very last client of the day. It's annoying. Dynamic forms: I would like to be able to load a pdf into a form template more easily. There are measures I'd like to add that, to do so mnaually, is too time consuming. Review Source LW Leslie W. Nurse Practitioner Hospital & Health Care Used the software for: 1-2 years ### "Medication Management " June 24, 2026 3.0 The features for medication management are not great - it is a nuisance to have to "que" the medications before changing them. I would like to just click "edit" and then be able to edit them. I would also like to be able to order and monitor labs using the platform. Pros AI notes are very helpful with daily charting. I do wish I could customize the notes a bit more as I am a medication provider and would rather not use the term "therapist" in my notes. Cons I have had many technical issues including difficulty setting default microphone and camera. This has still not been resolved. Review Source KH Kamal H. Psychologist Mental Health Care Used the software for: 1-2 years ### "TheraNest is the Best" May 13, 2026 5.0 Overall, my experience with TheraNest was mixed — there were parts of the system I genuinely appreciated, and other areas that made my workflow harder than it needed to be. On the positive side, I liked that TheraNest brought a lot of essential tools into one place. Scheduling, notes, client information, and billing were all accessible within the same platform, and once I learned where things were, I could move through the basics fairly efficiently. The interface wasn’t flashy, but it was functional, and the core features generally did what they were supposed to do. Where I struggled was with consistency. The system had moments where it felt glitchy or required extra steps to make sure things saved correctly. Navigation sometimes felt clunky, and I often found myself clicking through more screens than seemed necessary for simple tasks. There were also areas — especially documentation and billing — where I wished the features were more Pros 1\. The overall ease of use What stood out to me most was how easy TheraNest was to navigate once I got familiar with it. The layout was straightforward, and I didn’t feel overwhelmed trying to find basic features. It made day‑to‑day tasks feel manageable rather than chaotic. 2. Having everything in one place I really appreciated that TheraNest brought scheduling, notes, client information, and billing together in a single system. Not having to jump between multiple platforms saved time and kept things more organized. It felt like a true all‑in‑one practice management tool. 3. Simple, reliable scheduling The scheduling features were one of my favorite parts. Booking appointments, viewing my calendar, and sending reminders were all pretty seamless. It reduced the mental load of keeping track of everything. 4. Easy client documentation I liked how straightforward it was to keep client charts, notes, and treatment plans organized. Even though some templates were limited, the overall documentation flow was clean and easy to manage. 5. Support when I needed it While support wasn’t perfect, I did appreciate that when I connected with the right person, they were genuinely helpful. The onboarding resources were especially useful when I was getting started. In short What I liked most about TheraNest was how simple and centralized it made my workflow. It wasn’t flashy, but it was practical — and that practicality made a real difference in staying organized. Cons 1\. The technical glitches The biggest frustration for me was the number of small but disruptive technical issues. Things like reminders not sending consistently, fields not saving unless I manually clicked in a certain order, or parts of the system freezing at inconvenient times. None of these were catastrophic on their own, but they added up and interrupted my workflow more than I’d like. 2. The navigation and overall flow I often felt like I had to click through too many screens to get to basic tasks. Some features weren’t where I intuitively expected them to be, and it made the system feel more cumbersome than it needed to be. Once I learned the layout it was manageable, but it never felt truly smooth. 3. Limitations in certain features There were areas where I wished the platform had more depth or flexibility — especially around documentation templates and assessments. It worked, but it didn’t always adapt to the way I prefer to structure my notes or treatment plans. 4. Customer support responsiveness Support wasn’t terrible, but it wasn’t consistently reliable either. When I needed help with something time‑sensitive, the response time sometimes felt slow, and the answers weren’t always as thorough as I hoped. 5. Billing quirks Billing worked, but it wasn’t as seamless as I wanted. There were moments where claims didn’t go through the way the system indicated they had, or where I had to double‑check things manually. It added an extra layer of oversight I wish I didn’t have to do. In short From my perspective, TheraNest worked, but the combination of glitches, navigation friction, and feature limitations made it feel less efficient than I needed day‑to‑day. Review Source Response from Ensora Health May 19, 2026 Hi Kamal, Thanks for the detailed review and taking the time to share your perspective. Glad to know the all-in-one workflow for scheduling, notes, client info, and billing has helped make your day-to-day feel more manageable. The friction points you raised are fair, and we’re already working on a number of them. If you'd ever be open to providing more details, I’m happy to connect directly rather than route you through general support. You can email me at reviews@ensorahealth.com (put "Madison" in the subject line and it'll route to me directly), and I'll connect you with the right people. Worst case you get a clearer sense of what's actually in the pipeline. Thanks again, Madison TheraNest by Ensora Health SW Shauna W. Owner and therapist Mental Health Care Used the software for: 1-2 years ### "Long time user " June 23, 2026 4.0 Been using it as a therapist for years and when I started my own business I went with Theranest bc I was familiar with it. The experience knowledge when I don’t know something is unhelpful and difficult to follow. I always have to call for help. There are too many platforms to sort through when I look at the online support. The AI chat has also been unhelpful. Looking back, I would have paid for a service with you guys to help start up my business (entering service types, adding clients, etc) but I don’t think it was offered. I get way too many emails about signing up for managed billing. Pros Sometimes customer service is good but sometimes I can’t understand the people who take the call and I have been given bad advice in the past. But one lady, Tonya has been absolutely amazing!!! Cons How small it is when I make an appointment. I like the new format much better bc I don’t have to scroll for a date but it so small and if I increase the size then I can’t see everything on the screen. I also got bad advice when I moved from using just my NPI 1 to my NPI2 from someone at Theranest. It set me back months with receiving remittances. Review Source CV Chloe V. Administrative and Billing Assistant Mental Health Care Used the software for: 1-2 years ### "Here is my review title " June 23, 2026 4.0 As an administrative staff member, I have had a great overall experience using this program. Support has been responsive and helpful, providing quick assistance whenever issues arise. Pros I like the updated file organization and clearer navigation. General Docs folders help keep documents organized, and the staff chat system makes communication easy. Cons Sometimes clients struggle with logging into the client portal, whether due to an expired link or because they are unaware that forms have been assigned for completion after signing up. A helpful enhancement would be a pop-up notification upon login reminding clients that their provider has sent forms requiring completion, along with clear instructions on where to locate those forms within the portal. This could help improve form completion rates and reduce client confusion. Review Source KL Kaman L. CEO and therapist Mental Health Care Used the software for: 6-12 months ### "TheraNest Review" June 30, 2026 4.0 It was helpful to have a colleague share their experience with me. The initiative financial referral got me hooked. Pros Good customer support. I can easily email them with concern and they will respond within 24 hours. I like that I can easily submit claims. Cons There’s a learning curve with learning different functions. In terms of self-learning to navigate the system, the learning library include other medical functions that the mental health system do not need. I feel like that was confusing when searching how to navigate the learning system. I think the cost to using the system is not easily accessible. There seems to be an additional cost to extra claim submissions, which isn’t an issue for me practice volume at this time. However, this was not clarified during the initial demo and illustration and expectation of cost for the customer. Review Source JG Joesy G. Office Manager Mental Health Care Used the software for: 2+ years ### "Theranest review from an Office Manager " June 29, 2026 4.0 It has been great and easy to use and i have not had many problems and when I do they get resolved quickly. Pros it helps me when it comes to keeping track out Billing and Payments and my therapist busy schedules! Customer support is always super helpful when I've reached out or when there is a problem they are on it getting it fixed as quickly as they can! Cons I wish it would save the info automictically sometimes I get going and forget to hit save in the midst of it all and lose everything I typed in! Review Source LW Lienna W. Psychologist Mental Health Care Used the software for: 2+ years ### "Theranest is like having a helpful administrative assistant" June 23, 2026 5.0 I have been using Theranest since 2019, and it meets all of my private practice needs. I find it super convenient to have all of the features in one program (as opposed to having to use another program for billing). Pros I am a solo practitioner in private practice, and TheraNest is like my assistant who does billing, scheduling, and insurance submission (all in one program). Cons Sometimes customer service takes a long time to get back to me if I have a question. Otherwise, no major issues. Review Source sY stacey Y. psychotherapist Mental Health Care Used the software for: 2+ years ### "Uncomplicated and easy to use" February 11, 2025 4.0 overall, good value. having used other more complicated systems that counties and larger agencies use, TheraNest is unlike those...TheraNest is uncomplicated and designed for therapists. Pros easy to navigate, billing is easy, can create standardized forms, can upload documents into client file, agenda and calendar view are helpful, notes are narrative-not drop downs Cons no way to communicate with clients within the system or send client documents to review (other than created standard forms) Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraNest cost, better navigation, suggestion of colleagues Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) needed something a bit more sophisticated and didn't like all the drop downs that could lead to insurance clawbacks Review Source RB Rose B. Counselor Mental Health Care Used the software for: 2+ years ### "The Theranest challenge " March 11, 2026 4.0 I am happy that the insurance accepts my notes and I am able to peruse through my notes when I need to. I am having trouble scheduling my clients as sometimes the schedule is contemptuous. Otherwise, I am pleased with using this program to document my visits. Pros Most of the entries are easy to enter. The choices are helpful. I like the dropdown options. I like having choices for my client's report. I like satisfying my insurance carriers so that I can counsel my clients appropriately. Cons There are pages (Locus/discharge pages), that are not to be used. It's annoying to click on a page and find out it is no longer being used. I don't care for the scheduling section. It will double and triple schedule my client. I have to go through the appointment schedule to correct each appointment individually. That is bothersome. Review Source SC Sarah C. Owner, therapist Mental Health Care Used the software for: 2+ years ### "Do not care about their customers experience" December 4, 2025 1.0 Poor. I have been with this company a long time and would leave it if I didn’t have so many clients with them. I have never been so angry at a company before. I expressed this to them and they hung up on me. No solutions, just a hang up. Pros The EHR system has some good points to it. I have thousands of clients in it and it ran well under its \[sensitive content hidden\]. Under the company who bought him out, not so much. Cons Terrible customer support, especially by director level people. I am now an extremely unhappy customer. They are binding me to a billing contract really for no reason. I have expressed several times that they are not doing their job. I have called my the insurance we bill several times and they have not even received claims that theranest states that they have. Review Source MB Marlene B. Independent Contractor Mental Health Care Used the software for: 2+ years ### "Experienced Theranest User" March 16, 2026 5.0 I have been using Theranest for ten years. It didn't take very long to become accustomed to using it correctly. There was a learning curve, but I would say it was relatively short, making it easy to use in the first few weeks. Pros I am an independent contractor, so I don't have anything to do with billing, insurance, or staff and workflow. As a therapist, I think Theranest is easy to use and is clear how to schedule appointments, change appointments, and create and write my notes. Cons The treatment plans are not clear regarding target dates and whether to sign the plan when it is created or when it is completed. I have had to experiment to discover which way seems to work and found out it is okay to sign the plan when it is created. Review Source CW Claire W. Licensed Therapist Mental Health Care Used the software for: 6-12 months ### "A User-Friendly EHR That Helps Me Stay Organized" March 10, 2026 4.0 Overall, my experience with TheraNest has been very positive. It provides the core features I need to run my practice efficiently without feeling overwhelming or overly complex. It helps me stay organized and manage documentation so I can spend more time focusing on my clients. Pros TheraNest is very easy to use and has a clean, user-friendly interface. I appreciate that it keeps things simple without adding unnecessary features or overly complicated tools. It helps me stay organized with my daily therapy sessions and keeps important tasks on my radar. The reminders for treatment plans and progress notes are especially helpful for staying on top of documentation. I also like that the system flags notifications if there’s an issue with a client’s file, which helps prevent things from slipping through the cracks. Cons Very occasionally there can be minor issues with telehealth sessions. At times the video quality can be inconsistent, or a client may have difficulty entering the session, though this doesn’t happen often. Review Source TH Tyler H. Psychologist Mental Health Care Used the software for: 1-2 years ### "Great Platform for Clinicians" March 19, 2026 5.0 Overall i pove how easy it is to navigate the site. I appreciate the options to review and resend patient receipts. I also appreciate the new update with booking appointments on a continuous basis, that saves me a lot of time! Pros I love how easy it is to use. As someone who is super busy, I always appreciate convenience and user friendly platforms! Cons One drawback, is whenever I finish updating a client, I always go back to the main page with everyones clients instead of just my own. I wish there was a way to just see my clients at all times. Review Source AD Annmarie D. Therapist Mental Health Care Used the software for: 2+ years ### "Love the new TheraNest, However, I prefer the old one that works better." March 22, 2026 5.0 TheraNest has become a bit difficult to navigate, even though I like the new set up. I have not figure out how to forward my appointment to calendar. Pros I like TheraNest because it's easy to navigate. I find it very informative. The upgrade is easy to manage, however, difficult navigating to the calendar. Cons Right now I am finding TheraNest not to be very productive for me. I am unable to link my appointments to my calendar. Review Source IO Irina O. Administrator Mental Health Care Used the software for: 6-12 months ### "Just a few more tweaks to make it 5 stars!" March 16, 2026 4.0 Pros I like how many areas this system connects that would otherwise be disjointed. I like that it gets updated and upgraded regularly. Cons I know you have done a rehaul of the scheduling process - and this is what I've been mostly using in Theranest, but it still is lacking in many aspects, which makes it more time-consuming than necessary to use. Review Source kM karen M. Counselor Health, Wellness and Fitness Used the software for: 1-2 years ### "Satisfied Customer" March 16, 2026 5.0 I have been using Theranest for eight years and have found it easy to maneuver through. I like the Wiley treatment planner Pros Theranest is a value for the money there is great customer support if you encounter a problem and Theranest is easy to use Cons I do not have any complaints about Theranest. The feature that I would benefit from would be to check clients insurance. Review Source SG Sarah G. Licensed Professional Counselor Mental Health Care Used the software for: 2+ years ### "Happy counselor" March 16, 2026 5.0 Theranest has been great for me to schedule and document all of my clients. I am very happy. It has been helpful for me as a school counselor as well as a therapist. Pros Theranest is very easy to use. I have used it for years now. There is also a lot of information available when I didn't know how to use something. Cons having to back and forth from agenda to schedule, but that is perhaps my fault and could learn a better way to create a flow that works for me. Review Source AF Ashton F. Family Support Human Resources Used the software for: 6-12 months ### "Top tier customer service " March 16, 2026 5.0 Overall experience is great, I really enjoy the customer service option and never feel as if I am left in the dark. Pros I love their customer service the most. Anytime I have any problems, I send customer service a message and have never ended a chat without a resolution. Cons There is not really one thing I dislike, but I have had some trouble with the notes & using previous notes. Review Source JG Joseph G. CEO and LMFT Mental Health Care Used the software for: 2+ years ### "Theranest I Outstanding" February 17, 2025 5.0 My overall experience is a 10 out of 10. Some of my collleagues chose another platform, but I liked Theranest so much that I stayed with this platform Pros I live Theranest very much. I has all of he functionlality that I need to manage a successful private practice. The reporting system and the ach payment functions are outstandinding. Techical support is outstanding with a rich knowoedge base, online chat and voice to voice support make problem resolution easy and seamless. Cons I don't really have anything really here. It is dissappointing when there is a system problem - but these seem to be resolved quickly. Review Source AL Alisha L. Occupational Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy Navigation, User Friendly" November 3, 2025 5.0 Overall I have had a very positive experience with Ensora Mental health. I appreciate how everything is formatted, the customer service availability, and how easy it is to customize. Pros Ensora Mental Health is easy to navigate and understand. I especially like how the program is formatted and keeps things that need to be together near each other. Cons I think Ensora Mental Health could improve cost effectiveness for small business clients. It would help very much. Review Source JZ Jennie Z. CEO and company owner Mental Health Care Used the software for: 2+ years ### "Repeated failure to provided necessary tax info in timely manner" March 3, 2025 2.0 They get 2 stars because their customer service is polite and responsive. The product is ok, but issues that impact my ability to do business is very frustrating and incredibly time consuming. Pros Convenience of having comprehensive EHR software. Cons Although their response to an issue is quick, it can take an exceptionally long time to resolve it. One example, the appointment times on my daily agenda were showing appointments in PST and I am in EST, it took almost 8 weeks to resolve. The past 4 years they haven't provided a timely 1099K, it takes repeated requests to receive it in March!! Review Source MJ Marlene J. Receptionist Mental Health Care Used the software for: 2+ years ### "Honest Feed Back" February 17, 2025 4.0 Over all it is good. We had an issues 2 weeks ago, that was time sensitive and we could not get the issue fixed until a week later. That was unacceptable. One of our receptionist entered the wrong amount for a copay and instead of charging the client $27.08 they were charged $2708.00. This charge went to a credit card thankfully and not their back account. When we were made aware of the mistake the next day, we could not return the payment due to having a cap set at $1000.00. This took 2 different people and 5 days later to fix. The client had to dispute the charge through the credit company to get this removed. This should never have gotten to that point. We should have been able to return this amount the follow day. (2 days at the most) Pros I like the way it is set up and you have everything you need for that client in one spot. Cons You are limited to space in some areas and not able to highlight certain things in the note section, or make them bold. So they will stand out. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.