# Page 11 | TheraNest Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is TheraNest the right Electronic Medical Records solution for you? Explore 1029 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews --- TheraNest 4.4 (1029) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 23rd, 2026 # Page 11 - Reviews of TheraNest ## Showing most helpful reviews Showing 251-275 of 1029 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EB Elizabeth B. Therapist in private practice Hospital & Health Care Used the software for: 2+ years ### "Great mental health software for a small practice" April 24, 2023 5.0 I've been using this software for years, and the only reason I'm stopping soon is that I"m no longer going to be seeing clients in private practice Pros I appreciate that it is priced based on practice size. As I have a small practice on top of my full time job, it's nice to not be paying more money than I am bringing in. The fact that it's scalable is the most important factor for me. Cons Sometimes the app doesn't let me do what I need with invoicing or dealing with group appointments and I have to go to the website. When on my phone, I mostly don't use the app, just the cloud version. Review Source SS Symphonie S. Therapist Mental Health Care Used the software for: Less than 6 months ### "Confusing, Cumbersome and a Let Down" November 17, 2021 3.0 I am unsatisfied and annoyed but I do not want to switch due to the the tedious nature of that process. Also, because I am a new customer, I am hoping that the learning curve is simply a bit more than I anticipated and that I will grow more comfortable with time. Pros That is seems to have the capacity to "grow with" the business, per advertising. Customer service and support. The ability to suggest features and track progress as new features are added. Cons Telehealth video cut out several times in the middle of my sessions. The calendar is not very functional e.g. setting availability is complicated and not very flexible, color coding does not work on the monthly view option. The billing does not seem fluid and the error codes have no interpretation guide. There seemed to be a degree of customizability for the notes and assessments that was oversold; I was under the impression that I could create my own progress notes and I cannot. Reason for choosing TheraNest At this point, I don't remember. Review Source WA Wendell A. CFO/Owner Mental Health Care Used the software for: 2+ years ### "Good starter software." October 18, 2021 4.0 TheraNest has been good while we are small and starting out. I can see needing more features as we grow. Pros TheraNest is intuitive. You can download payments and match invoices with ease. Easy for staff to enter their time and service. Cons TheraNest does not calculate the minutes or hours spent with a client. That would be a nice , time saving feature for tracking units and payroll. Reason for choosing TheraNest Less complicated and less expensive for a startup company. Review Source EC Esther C. Founder, Music Therapist Mental Health Care Used the software for: 2+ years ### "Still the Best " May 6, 2022 5.0 Very positive - I recently signed up for TheraNest with my second practice. Pros Smooth integration of appointments, charting, and billing. Love the reports (so does my CPA) and user friendly interface. They are constantly adding new features and making improvements. Cons Downloaded invoices/notes are prohibitively large files. This makes them difficult to send through email. Reason for choosing TheraNest Best dynamic notes Review Source RW Rebecca W. Office Admin Mental Health Care Used the software for: 2+ years ### "TheraNest Review" October 4, 2021 4.0 Pros System is easy since this practice does not take insurance. Cons Like an alert or notification of late insurance balance/client balance. Messaging between admin and client without charge, an area to write a note to see next session from admin side, not therapist side...(use a different card or don't charge...message that gets attention). Billing insurance is cumbersome...and how to post. Ability to void a charge, not refund but void... Review Source MK Miriam K. therapist Mental Health Care Used the software for: Less than 6 months ### "Don't buy this software!!!!!" August 22, 2018 2.0 Customer support is very good, which is a lifesaver -- you'll need it!! Pros The more I use this system the less I like it. I chose it over other systems because I liked the interface, and I still like that. Unfortunately key functions are so bad I am considering switching (after putting in 30+ hours learning and setting up this system). Cons 1) The billing system is so much more difficult than it should be to use on the therapist's end. I thought it would save me time from my former archaic practice of keeping track manually, but there are so many dumb elements (for example, the fact that it's necessary to write off the difference between your standard rate and the insurance reimbursement rate manually for every single invoice), that I'm not sure it saves time at all. 2) It's not easy for my clients either. There's an online scheduling system. I have two offices in different locations. When clients schedule online the system allows them to choose a location, which makes them think they will only see available appointments at that location. Not true! After a client showing up at the wrong location I realized I had to check in myself with all online appointments to make sure they know where to go. 3) The online system for payments is hard for clients to use. The statements are ridiculously difficult to read. When I generate a statement it is emailed to clients (not HIPAA compliant), rather than sending them to a secure link to read the statement. I know other therapy systems do this in a HIPAA compliant way, but not Theranest. 4) Many more complaints but I am over the text limit Review Source Response from Ensora Health September 18, 2018 Thank you for your review, Miriam. We have shared your feedback with our product team. Please let us know if you have any questions, we're always happy to help. LD Laurieann D. Owner and Mental Health Psychotherapist Mental Health Care Used the software for: 2+ years ### "Good product at a good cost" August 20, 2020 5.0 The ease with tele therapy and inexpensive cost. Some clients seem to find it difficutlt to initially log on, however. I suspect they may not be entirely reading instructions, however. Pros Software is very user friendly and intuitive. Cons Some of the add-on features are more complex. Billing and credit card processing. The training when taken a while ago seemed to move too fast. Seems training is now mostly on-demand type components. Help can be delayed at times (I suppose this is due to COVID-19, but not absolutely sure.) Some of the modules with casework seem incomplete. Creating treatment plans for instance - - it is difficult to update the plans. Only option is to add addendums. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraNest Cost and ease of use. Review Source JM Joyce M. LCSW Mental Health Care Used the software for: 1-2 years ### "User friendly" October 12, 2021 5.0 It has been very efficient and easy to use. Pros It is very easy to use and provides clinicians a way to check records. Cons There are no issues with use of software Review Source GO Gala O. Office Administrator Mental Health Care Used the software for: 2+ years ### "Theranest Chat Support Is The Best" November 13, 2019 5.0 Pros I am new to Theranest, though my company is not. I have been able to use the software with ease and learn the functions quickly. If i have a problem or question, Theranest's customer service representatives have always been helpful. I love the chat feature because I don't have to interrupt my whole day to get on the phone. They answer my question in a timely manner. I highly recommend this software. Cons Some functions can be improved. Maybe adding a way to calculate monthly average income, etc. I would also like to see the client ID displayed with the insurance and DOB on the left hand side of the client ledger. Review Source Response from Ensora Health November 20, 2019 Thank you for giving our Support Team a shout out! They work hard to take good care of our customers. We appreciate your kind feedback! Monthly average income can be calculated based on the billing reports. Great feedback regarding the Client ID number, we love to hear how we can improve the user experience! Sarah B. Science Lab Preparator Higher Education Used the software for: 1-2 years ### "This is a great software for tracking payments, booking appointments, and keeping track of insurance" November 21, 2017 5.0 All history of appointments are kept in one place with details of each present. Score! Pros I like that the tracker area makes it easy to see all of your appointment by provider/patient. It makes it easy to follow up with insurance, track start dates, and even look back to get an idea of personal progress (sometimes its hard to remember how long ago an event was discussed, but theranest makes that easy). Cons The latest update has made the web site booker very sensitive on mobile devices (it is hard to progress one week forward, and I will often skip ahead unexpectedly. Review Source Response from Ensora Health January 17, 2018 Hi Sarah, thank you for taking the time to write such a nice review. We¿re so happy to hear that TheraNest is fulfilling all of your needs. We always try to make it as easy as possible for you to effectively manage your practice, so we¿re glad you¿re liking the dashboard feature. We¿re always trying to improve the application to better suit our customers¿ needs so we¿ll definitely pass along your concern about the sensitivity of scheduling on mobile devices onto our team. Thank you for being a valued customer, Sarah! Sincerely, Your TheraNest Team HM Henry M. Clinical Psychologist Mental Health Care Used the software for: 2+ years ### "Thumbs up for Theranest" January 20, 2023 4.0 Pros Theranest addresses all the issues and has all the organization that is crucial for psychotherapists. Theranest customer service is very responsive and helpful. Cons I wish each page of Theranest had less information crammed into it. Review Source GT Giselle T. Licensed Marriage & Family Therapist Mental Health Care Used the software for: 2+ years ### "Tele Mental Health" October 11, 2021 2.0 see above for my comments Pros Your feature is horrible for doing couples via tele mental health. The system does not support this and now 20 months into remote practice, I am not taking new clients with this agency because the process of working is so cumbersome compared to the other practice management software I use for my private practice. I find it scandalous that after 20 months you have not fixed this problem. Cons see above for my comments Review Source Cate "Cash" A. Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Terrible Service! " December 19, 2019 1.0 Pros Nothing, this software system has been clunky and difficult to use Cons The billing support specialist had me change a bunch of settings and it resulted in me not getting paid. I won’t get $3k-$5k in 2019 because of their errors and they refuse to help get it solved. No one picks up the phone. I’m livid. Review Source Response from Ensora Health March 27, 2020 Hi Cate, Thank you for sharing your experience. We are glad that you gave us the opportunity to right this ship and that we could help get to the bottom of your insurance billing concerns. We know claim rejections can be stressful and confusing. Insurance companies don't always make it easy but we are always happy to fight the good fight alongside you. We are thankful for your loyalty. MB Mark B. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Product & Pricing But Service Note Functionally Lacking" March 3, 2017 5.0 I second all the glowing reviews but our Group bills Public Payers (Medicare, Tricare, Medicaid) in addition to commercial payers. We loved the user interface and ability to set up locations, accept payments, billing interface, and access /caseloads. Theranest has THE best pricing of the competitors. Most EHRs want to charge by # of Providers. That works great if every Therapist is Full Time. Theranest charges by tiers of # of active Clients so their pricing is linked to your revenue. GREAT Concept! However the Progress Note feature does not work for our Payers. The built-in SOAP Note is the only Note that will integrate with the client's treatment plan. Our Payers require that each Note is linked to a Treatment Goal. Also ALL of our Payers require PIE or BIRP format. Our therapist were not able to select/change the CPT/Service code when they completed their Clinical Service Note. The CPT/Svc code selection is made in the Appointment Screen and the therapist would have to go to another screen to change the Service Code. All the Therapist sees is the session elapsed time that they can change , for example, 60 minutes can be for family or Ind. therapy (different CPT codes). Also it puts the burden on the scheduler to choose the correct service vs the Therapist that conducts the session. Also, there was no way to seemingly enter an Add-on CPT code (complexity/crisis) to the primary service. AWESOME CUSTOMER SERVICE!! I did the 30 day trail and asked for a 14 day extension they were very accommodating. Wish the Progress Note documentation had met our needs. Pros Ease of Use Multiple Locations Accept payments and Billing Integration Wiley Treatment Planners integration Cons Progress Note Functionality No PIE Note Format Authorizations Management Review Source Response from Ensora Health March 13, 2017 Hi Mark! Thanks so much for the review and for your candor, we genuinely appreciate it. We're always looking for ways to improve and we couldn't do it without your feedback. Please be on the lookout for someone from our support team contacting you, we want to talk more about what this could look like. Sincerely, the TheraNest team. HW Hannah W. Therapist Mental Health Care Used the software for: 1-2 years ### "Exceptional Software" July 29, 2022 5.0 TheraNest has provided my company with useful software that we use multiple times a day. It makes scheduling and documenting easy. It is reliable and efficient. Pros This software is easy to learn and use. It meets all expectations. The progress notes template fulfills all of my needs and makes my job easier. Cons There are no featrires that I feel are missing or need improvement. Review Source MY Marilyn Y. Licensed Mental Health Counselor Mental Health Care Used the software for: 2+ years ### "TheraNest Review" October 11, 2021 5.0 It makes it easy to streamline a group practice Pros Online scheduling is wonderful. I also love how easy it is to submit and track claims Cons The telehealth platform can be confusing for clients to use. The connection doesn't always work Review Source MS Michelle S. clinical Director Used the software for: 1-2 years ### "features I need are mostly here. not very efficient " January 11, 2018 3.0 Pros online, secure, works through officeAlly.com, keeps improving with more features or fixes added regularly, price is acceptable if you can keep inactive clients de-activated-but see below for what interferes with that. Cons way more clicks per action than seem necessary. Very hard to keep track of payments because ERA listings have no information in the list (so you have to open every one to see who it is for and what dates and what insurance etc.) we're resorted to going to office ally, getting the info there, then working to record payments and write-offs in theranest. no one available to hire to do any of this (I asked theranest) waiting a day or longer for an email answer to questions, means you don't have the help when you have the time available to do the desk work Review Source Response from Ensora Health January 22, 2018 Hi Michelle, Thank you for taking time to provide us a review. We truly appreciate your input on how to improve your TheraNest experience. We pride ourselves on top notch support and continuous improvement so please know faster response times for support and shorter workflows for product are always a top priority. We're delighted to hear you recognize we're always adding features and value for our customers. You can count on that. :) Thank you, Michelle! We appreciate you. Sincerely, Your TheraNest Team PS Patty S. Intake Coordinator Individual & Family Services Used the software for: 2+ years ### "Changes" October 4, 2021 4.0 We really like it, just one or two things that we hope we can change in the near future. Pros Being able to keep track of all appointments, kept, cancelled, rescheduled. Cons We really wish we could add an Open and Closed column on the main page for all of our clients, so that we do not have to go into each and every clients page. We do not need a billing column, as all our services are free. Review Source DH Deuene H. CEO Human Resources Used the software for: 6-12 months ### "TheraNest is the best!" July 26, 2022 5.0 Pros I like the ability to schedule appointments in a quick manner. I like the ability to see staff's calendars to identify who is available for another appointment. I like the ability to provide telehealth directly through the software. Cons I dislike that individual functions cannot be altered per user. Our administration is able to see items that I don't want them to see, however, I cannot turn off that function without turning off another. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraNest Testing the market out Review Source MH Monica H. Counselor, Co-owner Mental Health Care Used the software for: 1-2 years ### "Comprehensive EHR with no contract" November 5, 2016 5.0 My colleagues and I began with a very comprehensive - and expensive - software that was confusing and frustrating to navigate. After doing a free trial twice and speaking with customer service about questions and concerns, we decided to switch to TheraNest. After being in business for a year, we have no regrets doing so. It continues to grow with us. And, we could not be happier with the software and team at TheraNest Pros 1\. Very cost-effective 2. Stellar customer service with instant messaging 3. User-friendly 4. Comprehensive Intake, Diagnosis Eval, MSE, and progress notes fields 5. Custom forms 6. Email and Text reminder for clients 7. Streamlined insurance billing process 8. Continually enhancing software based on feedback from the professionals who utilize the software 9. Utilizes Wiley Treatment Planners and Progress Notes 10. Supervisor signature on progress notes for supervisees 11. Alerts of upcoming appointments, supervisory comments, etc 12. Instant messaging for all on your account 13. Free trial Cons None --------------- Review Source PK Phyllis K. Tutor Education Management Used the software for: 2+ years ### "Review of Thearnest" October 12, 2021 1.0 I do not find this a user friendly site. Pros I do not like to use this site. I find that it is difficult to move with the areas. I only use the Notes section as I am mandated to do this. Cons It is difficult to work with for me. I only use the notes. Review Source QE Quentin E. President/CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Great software for small Agency" May 6, 2022 5.0 We are very pleased with the product and look forward to continued use. Pros The ease and completeness of the software for our employees. We are a small behavioral health agency so we needed a software in which our employees would be comfortable in it's use. It has surpassed our expectations. It is in daily use and I believe the employee use it more that our past software because of the ability to quickly complete progress notes. Cons I only thing that comes to mind would be the ability to change some of the drop downs to add additional info. Reason for choosing TheraNest The ease of operation and the quickness of adding info. The information dropdowns were key to our use and the addition of the Wiley planner was an added plus. Review Source JW Jane W. Licensed Marriage and Family Therapist Used the software for: 2+ years ### "Theranest makes running my practice so much easier." December 23, 2017 5.0 Pros Life is busy, and this streamlines my practice so that info, notes, and billing are all just clicks away. It is so easy to bill insurance companies, and the encryption for credit cards is a dream! Cons Now that the format has been updated, it's easier to navigate. Glitches that I experience are probably due to me- lol! The app does not have the all of the options available on the site. I'd love to be able to submit billing through the app. As of now, it does not appear that clients have the option of signing in to do paperwork, schedule, etc. That would be a helpful option. Review Source Response from Ensora Health January 22, 2018 Hi Jane, thank you for the awesome review. We always want to hear that our customers are loving TheraNest. We¿re so happy to hear that TheraNest has helped you streamline your practice! Thank you for your feedback on the our app, we are currently working to increase the functionalities of our mobile browser/application, so make sure to stay tuned for the future updates. As always, we¿re here anytime you need us if you have any additional questions of feedback. We value you and your business, Jane. Sincerely, Your TheraNest Team JD Jinnifer D. Owner/counselor Mental Health Care Used the software for: 2+ years ### "Counselor and administrator agree- get rid of TheraNest " March 28, 2021 3.0 I learned a lot having to figure things out on my own. Pros I liked the forms and templates. It was the first EHR software I had used. I did not have a comparison. Cons Billing is complicated. Forms are difficult to complete in session. Support is terrible. It was a chat. It took days, many times, to get a response and the response would not address the issue. Fees increased, but service and product were stagnant. When you want out, it is very difficult to export data and you have to pay them to store it. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraNest I liked the way you paid by number of clients because some of our therapists were part time. Review Source VR Verified Reviewer Owner, LCSW Therapist Used the software for: 6-12 months ### "Only as hard as I want to make it by trying to figure everything out myself!" June 22, 2018 5.0 Organization, time management, no missed notes. Pros Lots of great features, new ones all the time without big bumps in cost. But the best part of TheraNest is the customer service. Not only are they fast but they answer all of my dumb questions as if they aren't, they walk me through the things I screw up with patience. They also offer lots of tutorials if one would only use them. And when I say 'one' I mean me! Cons At one time there was no way to see that an email reminder had been sent to clients. Sometimes clients say they didn't get one and I can't confirm it. Now that I have text reminders going though I can see that. Review Source Response from Ensora Health June 28, 2018 Thank you for the review! We're always happy to help answer any of your questions. There is no such thing as a dumb question ;). Talk to a Capterra advisor for free and get results within 15 minutes.