# Page 12 | TheraNest Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is TheraNest the right Mental Health EHR solution for you? Explore 1033 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews --- TheraNest 4.4 (1033) [View alternatives](https://www.capterra.com/p/130400/TheraNest-Mental-Health/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Page 12 - Reviews of TheraNest ## Showing most helpful reviews Showing 276-300 of 1033 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JW Jane W. Licensed Marriage and Family Therapist Used the software for: 2+ years ### "Theranest makes running my practice so much easier." December 23, 2017 5.0 Pros Life is busy, and this streamlines my practice so that info, notes, and billing are all just clicks away. It is so easy to bill insurance companies, and the encryption for credit cards is a dream! Cons Now that the format has been updated, it's easier to navigate. Glitches that I experience are probably due to me- lol! The app does not have the all of the options available on the site. I'd love to be able to submit billing through the app. As of now, it does not appear that clients have the option of signing in to do paperwork, schedule, etc. That would be a helpful option. Review Source Response from Ensora Health January 22, 2018 Hi Jane, thank you for the awesome review. We always want to hear that our customers are loving TheraNest. We¿re so happy to hear that TheraNest has helped you streamline your practice! Thank you for your feedback on the our app, we are currently working to increase the functionalities of our mobile browser/application, so make sure to stay tuned for the future updates. As always, we¿re here anytime you need us if you have any additional questions of feedback. We value you and your business, Jane. Sincerely, Your TheraNest Team JD Jinnifer D. Owner/counselor Mental Health Care Used the software for: 2+ years ### "Counselor and administrator agree- get rid of TheraNest " March 28, 2021 3.0 I learned a lot having to figure things out on my own. Pros I liked the forms and templates. It was the first EHR software I had used. I did not have a comparison. Cons Billing is complicated. Forms are difficult to complete in session. Support is terrible. It was a chat. It took days, many times, to get a response and the response would not address the issue. Fees increased, but service and product were stagnant. When you want out, it is very difficult to export data and you have to pay them to store it. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraNest I liked the way you paid by number of clients because some of our therapists were part time. Review Source VR Verified Reviewer Owner, LCSW Therapist Used the software for: 6-12 months ### "Only as hard as I want to make it by trying to figure everything out myself!" June 22, 2018 5.0 Organization, time management, no missed notes. Pros Lots of great features, new ones all the time without big bumps in cost. But the best part of TheraNest is the customer service. Not only are they fast but they answer all of my dumb questions as if they aren't, they walk me through the things I screw up with patience. They also offer lots of tutorials if one would only use them. And when I say 'one' I mean me! Cons At one time there was no way to see that an email reminder had been sent to clients. Sometimes clients say they didn't get one and I can't confirm it. Now that I have text reminders going though I can see that. Review Source Response from Ensora Health June 28, 2018 Thank you for the review! We're always happy to help answer any of your questions. There is no such thing as a dumb question ;). KR Kelley R. Administrator Hospital & Health Care Used the software for: 6-12 months ### "Looks pretty but completely useless." October 20, 2021 1.0 Terrible and no support. Pros Not much. The system is quick, but the There are too many issues to even find what is good about it. The notes are the only thing that our therapists like. Cons everything. Difficult to archive clients, can't search for archive and active clients at the same time. Recurring appointments are difficult to remove, on and on. No one at the company likes the program. Review Source BB Bernice B. private practitioner Mental Health Care Used the software for: 2+ years ### "Love it." October 4, 2021 5.0 TheraNest keeps me organized. Pros TheraNest is easy to use and navigate. I love using the software and have no complaints about it. Cons The only thing I would recommend is a way to print multiple progress notes for the purposes of audits. Reason for choosing TheraNest No. I didn't like Practice Fusion. Review Source DP Dana P. Clinical Therapist Mental Health Care Used the software for: 1-2 years ### "Best EMR Software" October 19, 2021 5.0 Scheduling, billing, keeping notes in one place. It could not be easier to manage my notes for my clients. Pros Love the user-friendly software and how easy it is to learn how to navigate the program. The longer you use it, the new tips & tricks you discover. Cons Occasionally you will find that an appointment will bounce back to it's original status, but nothing that cannot be fixed by refreshing the screen. Review Source PA Philip A. Clinical Psychologist Used the software for: ### "TheraNest has transformed how I document and manage my solo private practice -- Outstanding!" October 26, 2015 5.0 I have been using TheraNest for nearly two years. I compared it to three other popular online practice management subscription software programs for mental health professionals and decided on TheraNest because its features met the needs of my practice and because the customer service is suberb. PROS: The program provides easy calendaring, full case documentation capability with printable case notes, a great mental status assessment feature, an ICD-10 compatible diagnosis selector, excellent invoice and superbill capability, color-coded client balance indicators, optional client reminders, optional client portal, insurance billing, optional credit card capability, capability to upload files and other documentation from your computer, batch client billing, custom form creation, a wide range of "report" features to help track one's practice, and much more. The program is generally simple to navigate. Customer service/support are absolutely superb: responses to inquiries are rapid, courteous, personable, thorough, and effective. Beyond providing outstanding service, the customer support personnel and the development team have been highly receptive to my suggestions for improvement and for new features that I hoped to see incorporated in the program. To my delight, quite a number of changes to the program have occurred as a direct result of my suggestions and recommendations. That has made me feel like not merely a user of TheraNest, but rather like a participant in its evolution, which has been very exciting for me. I use this progam multiple times a day, every work day. I depend on it heavily and enjoy using it. I have never regretted making the switch from a traditional file and paper practice to TheraNest's online subscription service. CONS: Very few, indeed. I would love to see greater integration within the program from a user interface perspective, a little more attention paid to logical workflow, a little less redundancy with respect to access links and buttons, some further cleanup of (by now relatively minor) inconsistencies in tab, page, button, and link labeling; I would also prefer a more modern overall "look" to the program, but that is my aesthetic preference and is not a significant issue for me in the big picture. I recommend this program highly and without reservation! Review Source SM Shelley M. Psychologist Mental Health Care Used the software for: 6-12 months ### "This was my only option" October 12, 2020 2.0 I have been very disappointed. I bundled my services when I started private practice and the company I bundled with use Theranest so this was my only option. I used Therapy notes in my group practice and found it effortless. I have continually been concerned with insurance claims not getting back to my customers and Theranest is nearly impossible to get in touch with when I need them. Pros I can have employees and supervisors and do out of network claims. Cons Customer support takes days to get back when sometimes the matter is urgent. Training was really hard and the software is not intuitive. Out of network claims are challenging to submit myself and often don't get to the actual insurance company. Reason for choosing TheraNest I choose a bundle package that included zoom and this was the EHR that was provided from that service. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) I had to when I went into private practice because I bundled my software and this was the option the company Itherapy gave me. Review Source LO LaTosha O. HR Manager Hospital & Health Care Used the software for: 1-2 years ### "Dissatisfied" October 18, 2021 1.0 I am not happy with the program. Pros The layout looks wonderful and everything seems fairly simple. Cons Nothing functions and the customer services takes weeks. Review Source EP Elizabeth P. Clinical Psychologist Health, Wellness and Fitness Used the software for: 2+ years ### "Intuitive to Use" July 19, 2020 4.0 Positive and happy to have purchased it. Pros Ease of use- I've used many EHRs in the past; many are designed by software designers and are simply not intuitive or have bells and whistles that may seem great, but aren't used. Theranest feels like it was designed by therapists for therapists. Easy and intuitive, the most difficult area was billing which took less than a day to figure out. IT is responsive and the community is helpful. Cons Very happy with the program software. If there was anything to fix, I'd say the telehealth platform can sometimes be wonky, but I think that's simply the case across most platforms nowadays because of the high volume in video calls due to COVID. Review Source Response from Ensora Health July 28, 2020 Thank you for the wonderful review Elizabeth! CL Claudia L. Business Manager Education Management Used the software for: 2+ years ### "Business Management" July 11, 2022 5.0 I have had a great experience with Theranest. Pros I like how easy it is to do the monthly billing. Cons I do not have any complains but I hear our therapist complain about the notes not being more geared towards speech and OT services. Reason for choosing TheraNest I did not participate in the purchase process. Review Source MF Marla F. Limited Licensed Psychologist Mental Health Care Used the software for: 2+ years ### "Reliable and Easy to Use" June 13, 2023 5.0 It gives me a safe and reliable way to keep the required mental health reports and progress notes and provides a reliable and easy accounting feature to keep track of billing. Pros I loved the features, how easy it is to use and set-up. Cons I hope that at some point they will have the ability to let both partners of a couple receive appointment reminders. Review Source AO Amy O. Psychotherapist Mental Health Care Used the software for: 1-2 years ### "Love Theranest" May 16, 2019 5.0 Overall Theranest keeps me very organized and on top of time sensitive issues like notes, rminders and billing. Pros Theranest is easy to use, keeps track of my calendar, sends reminders to clients, makes billing very easy. Cons I wish I could customize more reporting and sorting features to help me do the billing of insurance companies that I have to do on other websites. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[Therasoft Online](https://www.capterra.com/p/86193/Therasoft-Online/) Reason for choosing TheraNest I chose theranest for ease of use and best value for the money. Review Source Response from Ensora Health May 22, 2019 Amy thank you so much for the lovely review! We are so happy to hear that TheraNest is just the tool your organization needs to keep you on track and organized! A member of the Support team will reach out to collect more information about your reporting needs. We do have very robust reporting features so we want to make sure we can help point you in the right direction! ET Emmeline T. Office Manager Mental Health Care Used the software for: 2+ years ### "TheraNest is Wonderful" May 20, 2020 5.0 Our therapy office completely relies on it. It's how we process claims, schedule clients, enter data, etc. TheraNest is the #1 platform we use for our business. Pros It's so easy to use while maintaining attention to detail and organization. Any piece of information can be accessed in seconds. Cons It would be very helpful if customer support had a customer service number that could be reached during business hours every business day, rather than having to schedule a call in order to receive assistance. Reason for choosing TheraNest N/A Review Source Response from Ensora Health July 27, 2020 Hi Emmeline! We are honored to be the #1 program for your practice! Thank you for the raving review! Also you do not have to schedule a call (while that is a convenient option to help us connect with you in between clients, it is not the ONLY option) you can call us at 1-800-867-7405 to reach us during business hours (7am-7pm Monday-Friday). TM Tyler M. Practice Manager Mental Health Care Used the software for: Less than 6 months ### "5 Stars" October 5, 2020 5.0 If you are wondering if you should, and you have spent hours searching like I have. You can stop. Theranest has got it all. Pros I have to say, I was scare to take on a venture of switching EHR’s. Our previous EHR was spectacular. Theranest was a lot to understand at first, and had way more features than our previous EHR. But within 1 week, we made a complete merge and once our platform was completed functional, the easiest part was bringing out clients over. The ease Theranest has instilled in their system makes it work every single penny spent. Cons I am not sure if any EHR does do this, but I wish merging our clients documents and implementing all of their information into our Theranest was a bit easier. But spend time getting used to the system and where everything is, and you’ll have no problem. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Therasoft Online](https://www.capterra.com/p/86193/Therasoft-Online/) Reason for choosing TheraNest TheraNest’s client portal. That’s what won. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) To allow office staff more access to our clients and interacting with them so clinicians can do their job and not worry about the administration side. Review Source LA Lindsey A. Psychotherapist Hospital & Health Care Used the software for: 2+ years ### "Overall a great system" October 6, 2021 5.0 Overall really great. Pros It's very user friendly and is great for telemedicine. Charting and billing are simple. Cons The calendar/scheduling has some "issues" that aren't necessarily ideal. They're easy enough to work around, but simply take an extra step or minute to complete. Review Source FM Felicia M. PhD, LMFT Mental Health Care Used the software for: Less than 6 months ### "Easy to use EHR" May 3, 2022 5.0 Pros I like the ease of setting up a new client. Cons I had some difficulty with sound when using the Telehealth platform, but that seems to now be resolved Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) This is a much easier to use system. Review Source VJ Veronica J. Licensed Psychologist Used the software for: 2+ years ### "The TheraNest is very responsive to ideas and to questions." December 21, 2017 5.0 I use it daily. Pros It's all-in-one and I only have to learn one program to take care of scheduling, notes, billing, etc. Cons The thing I like least about TheraNest is that there isn't a price break as you gain more clients. Review Source Response from Ensora Health January 23, 2018 Hi Veronica, thank you for the kind review! We're very happy to hear that you've been liking TheraNest. It's wonderful to know you find our team responsive to ideas and questions because we do take yours and all of our customers feedback seriously. We are constantly releasing new features based on customer requests and improving upon existing features. Our goal is always to help make running your practice as smooth as possible so you can best serve your clients. We work very hard to build the best solution out there for practice management needs to deliver amazing value and support, and we believe that TheraNest delivers more value than it costs. If you ever have any questions about growth and pricing, one of our Business Development Specialists would be delighted to talk through options with you. Thanks again for the review and for being a valued customer, Veronica! Sincerely, Your TheraNest Team JK Jackie K. Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "Great Software Solution for our Group Practice" June 16, 2016 4.0 I'll start by saying TheraNest has some of the best customer service I have ever encountered which made the difficult transition to using practice management software so much easier for our office. We are a small non-profit mental health counseling agency that was badly in need of updating office efficiency. From the very beginning of setting up a demo to on-going questions, they have been patient, understanding, and very helpful. We also found this software to be the most affordable option with the most features after A LOT of research. We are very pleased overall! Pros We think that TheraNest is overall easy to use and staff in our office quickly learned the functions. It has been very reliable and is continuously updated to add new features and improvements. Again we have been very grateful for the customer service and tech support that is on-going. Lastly this was this software product offered all the functions (i.e. scheduling, reminders, billing, documentation) we were looking for at a reasonable price. Cons Some cons would include the lack of customization available for clinical documentation. We have created work-arounds for this but it would be nice if we could fully use the software for all our clients. Although you can make a custom form, this isn't integrated into the reports function either. Similarly it would be great if there was more custom reporting options in general. However, I feel that for the affordability this is an acceptable compromise. Review Source Response from Ensora Health June 24, 2016 Thank you so much, Jackie! We are thrilled that you found TheraNest easy to use. We are planning to improve the custom form feature to allow tying them to reports in the application. Let us know if you need anything, we are happy to help in any way. :) Thank you! - The TheraNest Team EA Eric A. LMFT Mental Health Care Used the software for: 2+ years ### "Been using it for year, recommend it to all colleagues" July 21, 2020 5.0 It's been great. Was easy to get started with a free trial and never felt the need to go elsewhere Pros TheraNest was a huge part of gettin my practice setup and helping my practice grow. It's great that they offer so many features including a clear and easy calendar, clinical notes, billing, and even a telehealth platform and client portals. The phone app is great and makes it easy to schedule with clients when I'm out and about. Cons It's been a little confusing as a supervisor and administrator for my employees to be able to see what notes they have completed and what is yet to be done. Reason for choosing TheraNest TheraNest had a iPhone app, simple practice didn't Review Source Response from Ensora Health July 30, 2020 Thank you for your loyalty over the year Eric! We are so grateful for all the colleagues you've recommended to TheraNest. MW Madeline W. Senior Associate Therapist Hospital & Health Care Used the software for: 2+ years ### "TheraNest is GREAT! " October 11, 2021 5.0 Pros It is easy to use and has so many helpful features. Cons That there is no setting for recurring telehealh appointment and you have to individually check it off each week to get a link. Review Source TB Tom B. Counselor Mental Health Care Used the software for: 2+ years ### "Use of Theranest" June 1, 2023 5.0 Treatment records Pros Easy to use and excellent for record purposes! Cons Ledger can sometimes be easy to click wrong key. Review Source CT Cory T. Owner/therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "The software is easy to use, billing is quick and simple, awesome options for treatment planning." December 7, 2017 5.0 Pros I like the ease of billing, very simple and quick. Theranest offers classes to increase knowledge of billing and how to avoid mistakes. Cons I would like to see other options available on the invoices and billing set-up. An example of this is: when billing for out-of-network benefits a person must meet their deductible first. The way the system is set up now, you have to bill the insurance first, then go back and accept a payment. This payment is this categorized as the client overpaying for services. It would be nice for this kind of a scenario to have a simplified way of completing this transaction. Review Source Response from Ensora Health January 17, 2018 Hi Cory, thank you for the awesome review. We are really glad to hear that TheraNest is helping to make your billing easier and quicker. We¿re always trying to help our customers get the most out of TheraNest and their practice so we¿re happy to see that you¿ve found the TheraNest classes to be useful! Thank you for the billing feedback, as you know, we take our customer feedback very seriously. We¿ll be sure to look more into this issue and see what we can do to better support out-of-network insurance billing. Thank you for being a valued customer, Cory! Sincerely, Your TheraNest Team RE Richard E. Therapist Individual & Family Services Used the software for: 2+ years ### "Ease of Operation and Customer Support" July 13, 2023 5.0 As a rule, it seems to work well for our agency. Pros The support we receive from the staff at Theranest. Cons Not knowing when upgrades are coming. We recently went through an upgrade that consolidated all "Case Management" entries and remove them from the individual client folders. This requires a deeper look to find the client. Review Source RG Rachel G. Social Worker Mental Health Care Used the software for: Less than 6 months ### "Quality Product & Caring Staff" February 9, 2018 5.0 I love how I can use one system to schedule clients, complete documentation (intake, diagnostic impressions, treatment plan, case notes), billing (private pay or insurances via clearinghouse, and credit card processing). It helps me to stay organized and sets reminders for tasks. Pros Theranest has provided me with ease of billing, documentation, and scheduling clients. Their fees are very reasonable and you get a lot for the price you pay. The staff are consistently looking for ways to improve their produce and regularly incorporate suggestions from their customers. Their customer support team is efficient, kind, and professional. I had a situation wherein I needed to get reimbursed for an added feature due to me not being able to use it. Due to personal circumstance, I was unable to request the reimbursement immediately and they were very empathetic and helped me. Their team offered condolences, virtual hugs, and were readily available to provide additional support as needed. It was a testimony that this is an organization who really cares about its customers. Cons Most of their customer service is provided via online. I prefer talking to a live person over the phone; however, when you electronically submit a question, they are very quick to provide a resolution. Review Source Response from Ensora Health February 12, 2018 Hi Rachel, we're thrilled to receive your 5/5 star review. Thank you from the bottom of our hearts. We're all touched by your kind words for TheraNest and hearing you appreciate the support you've received from us. We love giving virtual hugs and helping as much as we possibly can! If you're not already aware, just want to make sure you know we do provide unlimited phone support during business hours. You can conveniently access our 1.800 number while logged into your account using the ? icon in the upper right hand corner, then selecting "Contact Us". Or if you prefer, you can schedule a call with us for a date/time that works best for you. We know your schedule is busy and your time is valuable so sometimes scheduling a call from us is the better way to go for a customer. Whatever works best for you! Thanks again, Rachel. We appreciate you! 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