# Page 14 | TheraNest Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is TheraNest the right Mental Health solution for you? Explore 1033 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews --- TheraNest 4.4 (1033) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 1st, 2026 # Page 14 - Reviews of TheraNest ## Showing most helpful reviews Showing 326-350 of 1033 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TC Tyler C. Owner/Therapist Mental Health Care Used the software for: 1-2 years ### "A great platform for private practitioners!" July 31, 2020 5.0 Honestly, TheraNest has been the key to my success. Having just about everything right there has made all the difference. Pros TheraNest provides the backbone for my business. It manages my records, scheduling, invoicing, and insurance claims. It has functionality for appointment reminders, secure messaging, running credit cards, even HIPAA-compliant video chat. The service has also been able to grow with me, allowing to start at a low cost and add (and remove) features as needed. Cons With TheraNest being web based, connectivity is occasionally (rarely) an issue. Also, the TheraNest team is constantly working to improve the site, which has created some bumps in the road. But, the support team is fast and responsive, and there is a portal to suggest new features, which they actually act on! Review Source KS Kelly S. Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Custom Software for Therapist and Psychologists" November 15, 2019 5.0 Overall, Theranest is a wonderful system that I would recommend to anyone in private practice. Pros Theranest makes it very easy to schedule clients, organize notes, plan therapy sessions, and even organize billing. We chose Theranest due to the strong suite of services. I love that therapy notes that can take 30-40 minutes when writing by hand or in other software take only 10 minutes in Theranest. Additionally, it sends my notes to my supervisors to review. Cons The pricing does go up as you acquire more clients and the cost can be prohibitive. We typically archive clients as soon as they stop attending therapy regularly in order to keep this under control Review Source Response from Ensora Health November 20, 2019 Thank you for sharing your experience, Kelly! We are happy to hear that note taking has become much more efficient. Giving you time back is what we strive for! MW Mike W. Assistant Director of Thrive Counseling Services, MAMFT Mental Health Care Used the software for: 6-12 months ### "Amazing Resource! Highly Recommed. " July 22, 2022 4.0 Pros Easy to use and navigate, and love to have all my clients' information right at my figertips in a safe client portal. Cons Would like to be able to see all of our prospective client information without having to scroll over. Reason for choosing TheraNest Less expensive and easier to use. Review Source KB Kyra B. Licensed Marriage and Family Therapist Hospital & Health Care Used the software for: 1-2 years ### "Review of Theranest from a LMFT" October 11, 2021 5.0 Pros Ease of use, accessible from therapist and clients, messaging platform, extremely simple and great feedback when questions arise Cons Could be more individualized for business needs Review Source FM Flo M. Business Manager Mental Health Care Used the software for: 2+ years ### "Why I like Theranest" August 26, 2022 5.0 Pros It is easy to use, fast and economical. They are very fair in their pricing and you can archive and unarchive clients easily in order to keep the cost down. Cons There is not anything negative that I can think of right now. Review Source RM Rosie M. RN Health, Wellness and Fitness Used the software for: 2+ years ### "Not User Friendly" February 19, 2020 3.0 Pros Initially, I thought that it would be user-friendly with all the clients that you can add but then realized that you are not able to add more without paying high fees Cons The fact that you have limited clients that you can add before it jumps to a bigger package that you may not need Review Source Response from Ensora Health July 24, 2020 Hi Rosie we appreciate your feedback. We understand that our competitors use a model to charge by staff instead of by client. We find that our subscription model allows our customers the opportunity to pay as they grow. You are only ever paying for what you need. And while you might have part time staff or admins, billers, etc. You don't have to pay for those users with TheraNest. All staff are free. LH Laura H. Office Administrator Mental Health Care Used the software for: 2+ years ### "TheraNest Overview" June 12, 2019 4.0 Very pleased with the program and the customer service is outstanding! It is also very easy on our budget by being billed per client than by counselor. And the non-profit discount doesn't hurt either! Pros How user friendly it is and the features work well with our private practice. Cons On the appointment screen, it would be helpful for the counselor to have the system to have the day of the week automatically populate along with the actual date of the appointment. Review Source Response from Ensora Health June 17, 2019 Laura thank you so much for the wonderful review! There is a setting in your calendar preferences that will allow you to select those default view. A member of the Support Team will reach out with more information for you. :) rG rayell G. executive director Mental Health Care Used the software for: Less than 6 months ### "Good so far" February 8, 2020 4.0 So far so good - I need to use the platform for additional period of time in order to provide additional and more in depth information. Pros I've only used this program for 30 days but it seems to be user friendly. I enjoy the view knowledge base function and step-by-step videos - allows me to education myself on how to use majority of functions in TN. Cons I would like the opportunity to run reports specific to individual clients, descriptions of the reports (i.e. a short blurb explaining reports run. For example, what does the detailed client report do for me), and the ability to access notes I need to sign other than the alerts. Reason for choosing TheraNest TN was being used when I began my job. Switched from [Qualifacts CareLogic](https://www.capterra.com/p/267145/CareLogic-Enterprise/) New career journey! Review Source Response from Ensora Health July 24, 2020 Hi Rayell! We are glad to hear you are finding your way around TheraNest using the Knowledge Base! You certainly can run reports specific to an individual client by filtering the report by Client Name. You can use the Detailed Client report for all kinds of things like to get an idea of clients you haven't seen in a while. You can also access notes you need to sign using the Progress Note Signature report. This report will let you know about notes you have or have not yet signed. CT Cary T. Proprietor, psychotherapist Used the software for: ### "Great value" November 4, 2015 4.0 I am a therapist working in private practice; I do all my own record keeping and accounts. Pros - Fantastic provider support - quick, friendly, and personable. Very reasonable monthly rates. Once you get the hang of it, quite easy to use. Pretty to look at. Cons - It was much harder than expected to learn how to navigate the software. Connecting to the electronic billing was difficult, cumbersome, and extremely time-consuming. First you have to set up electronic billing agreements with each insurance provider. Then, billing information for each insurance company, and in some instances, each plan within the company, has to be entered individually and with great care to make sure it is working right. For instance, an EAP within United/Optum might be billed under a completely different customer ID than their regular individual coverage. YOU have to make sure everything is exactly right. Expect this, initially, to take many hours of tedium - and expect a hiccup whenever a plan, copay, or coverage changes. I don't know if this is true of all record-keeping software programs, or particularly Theranest, but it is a pain. Specific things I don't love about Theranest mostly include financial/bookkeeping functions. When I receive a payment, I have to receive it manually in TWO places - the client's ledger, and also the Submitted Claims section. This is silly. Also, maneuvering between sections is not intuitive (for me, anyway) and it took awhile to become adept. Review Source Response from Ensora Health January 29, 2016 Hi Cary, Thank you so much! We are always just a 'click" away. :) Let us know if you need anything, we are happy to help. Unfortunately, some insurance providers require additional paperwork to get credentialed on their end. We have an ERA feature that allows for you to automatically pull in the ERA files from the clearinghouse to be applied to the client's invoice with a click of a button. You can read more here: http://support.theranest.com/customer/portal/articles/1772507 I will also follow up via email with additional information. :) Thank you for taking the time to leave a review. TheraNest Support MF Mark F. Therapist Mental Health Care Used the software for: 2+ years ### "Review of Theranest" October 11, 2021 5.0 Pros In the beginning, Theranest did not provide great customer support. I believe they have no ownership, but for whatever reason the customer support now exceeds my expectations. Keep up the great work. Cons I really do not have any complaints at this time. The software works wonderfully for me. I spend VERY little time on billing and I do it ALL myself. The other big function I use it for is for progress notes and treatment plans. Very easy and helpful here. Reason for choosing TheraNest Office Ally Review Source AW Abigail W. Used the software for: ### "Ok for single practice owner" December 20, 2016 2.0 This software will work well if you are a single practice owner. If you have a group of therapists it could be a near disaster 1) the software runs from a calendar and not from actual note entries. If you don't update your calendar after a postponed visit, your bills will be based on the previous calendar date. So you could accidentally bill for a date you didn't provide care (original date) and not bill for the actual date that service was provided (new date). This could be disastrous if you ever get audited by the insurance company. I have made several calls regarding this issue and actually requested to explain to the software developer how to fix the issue since I do have a programming background. All the programmer has to do is out a hard block if a therapist is trying to enter a note without an appointment on the calendar then the therapist MUST be redirected to create a new calendar appointment in order to proceed. In that way, it will be guaranteed that the calendar appointment actually has a treatment note affiliated to it. 2) we signed up with Availity as our clearing and could never really get it integrated with theranest. Reconciling receivables is nonexistent because payments don't get updated as promised 3) we have several service providers who are paid per treatment provided. Payroll visit summation is non-existent. It is very tedious counting actual treatment notes per patient/per therapist. I literally have to pull up every patient, sort by the therapist and then go in and count each treatment note for the payroll two week pay period. Honestly, our census is growing and hiring more therapists and it would be impossible for us to continue using theranest if these issues are not addressed and fixed. 4) Therapists can open new cases unnecessarily especially when they are new to the software. The software should put a stop to that unless that patient is being re-admitted to therapy after a significant break (6 months and up). We have to go in and manually close all of the extra cases. One pro is the cost. There is learning curve involved. Review Source JK Jenifer K. president Mental Health Care Used the software for: 2+ years ### "NO SUPPORT" September 30, 2020 1.0 Terrible. Lots of very happy and friendly people, no actual assistance. Pros I tried to switch to their billing. It has been a NIGHTMARE and with very little assistance. They feature 24/7 assistance but nope, it's more like a week and a half after you message someone gets back to you to say "I am not an expert in that so someone will be in touch." Do NOT waste your time or money. Cons Billing feature, it's complete crap. We tried to utilize their billing feature and it has not worked. It's been over a month and I haven't seen a successful payment. Reason for choosing TheraNest Was using it with previous practice. Review Source RR Roxanne R. Licensed Counselor Health, Wellness and Fitness Used the software for: 2+ years ### "Efficient service. " May 10, 2022 5.0 Pros Not hard to learn to use. Easy to access and cost effective. Cons Ia better for a medium to high number practice. Review Source JB Jackie B. Marriage, Family Therapist Mental Health Care Used the software for: 2+ years ### "Customer service is awful, non responsive. Can't log-on and no good explanations why. " February 3, 2022 2.0 Fair. There is better Professional Practice Management Platforms available. Pros Writing Notes is and sending confidential emails to my clients. Cons There are not enough features that allow me to use my own forms on their platform. Hard to set up. Review Source AM Amy M. Owner/Director Hospital & Health Care Used the software for: 2+ years ### "Great product, especially for multi therapist offices" October 20, 2022 5.0 Pros Theranest is the easiest, most affordable option we've found for our practice of about 500 clients. Cons Sometimes the scheduling and billing features are less intuitive than they could be. Review Source JS Jasmin S. Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "TheraNest Review" October 19, 2021 4.0 Good! Pros Easy to manage. Clear and simple. It features most of the time are ready to use. Cons I do not have any negative comment about the Program. Review Source VR Verified Reviewer Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Best Platform Ever!" December 28, 2020 5.0 TheraNest has really helped me grow in confidence in managing my own business. Pros This platform is SO user friendly! I had tried several others that drove me insane and was recommended to use this one. I LOVE it! The customer service is unmatched! They always get back to me right away and answer my questions as many times as I need answers. Cons Wish there were more relevant forms already made such as a release of information which is a pretty standard form in our industry. Reason for choosing TheraNest It came highly recommended! Review Source DK Danielle K. Owner/Therapist Mental Health Care Used the software for: 6-12 months ### "Easy Peasy" June 18, 2019 4.0 Exceptional, easy and well worth the cost. Pros Having used rather complex software when working for large health care agencies (that were not tailored for BH), this was a breeze. I was able to quickly pick up on what features and functions I needed by clicking around during the trial period. I'm sure there is higher level functionality that I just don't need to worry myself with as I don't bill insurance and just needed a HIPAA compliant software to store treatment notes and do simple invoicing. Cons There are some simple visual improvements that could be made to the appointment scheduling/calendar function. It's easier to view the calendar (including non-patient appointments) on the app than on the web. Customer support is not available after-hours or weekends, but the software is pretty easy to use and I haven't needed support often. Review Source Response from Ensora Health June 19, 2019 Hi Danielle thank you for your insightful review! LC Lisa C. LCSW Mental Health Care Used the software for: 1-2 years ### "All the Pieces" October 19, 2021 5.0 Pros Ease of use, all the pieces I want in one place, great customer service. Cons Not as intuitive as I'd like; I would prefer something that flows a bit more easily. Review Source kS kelly S. Counselor Hospital & Health Care Used the software for: 1-2 years ### "Pricing and Accessibility" October 4, 2021 4.0 Wish the pricing was such that our small practice could afford to use the video platform and the treatment plan techniques Pros Love that I can check boxes for ADLS and to monitor Suicidal Ideation and Homicidal Ideation and Hallucinations Cons Would love to be able to see client medication on each progress note page Review Source SG Sophia G. CEO/Pres/Dir/Psychotherapist Hospital & Health Care Used the software for: 6-12 months ### "THE BEST !!!" July 13, 2016 5.0 Support is TERRIFIC and extremely timely. Darcy in particular. She is super friendly and an excellent communicator. She deserves a raise.... just saying.. Pros Easy to use Cons I have more than one clinician so if an appt is scheduled for one clinician it's next to impossible to click in the same appt slot to schedule an appointment for another clinician. I do realize that the appt can be made by selecting the staff member and doing it that way but it would just be easier if there was a way to do it from the screen that shows all the appts for all the clinicians. The other thing is having to pay a separate fee per clinician to use the treatment planner. Review Source Response from Ensora Health July 14, 2016 Thank you so much for leaving a review, Sophia! We will definitely pass on your love to Darcy. :) You can still create an appointment for the same time as another staff member on the day view and not staff. You can double click on an open spot in the calendar then adjust the time and save. I will also pass on your comments to the product team. Thank you again for the review and sending this in. If you have any other questions or suggestions please do not hesitate to let us know at support@theranest.com. Thank you! The TheraNest Team TR Thomas R. owner Hospital & Health Care Used the software for: 2+ years ### "Good for the most part" October 5, 2021 3.0 Customer support is terrible--usually a waste of time. Pros Ease of use with Agenda, reminder system, ERAs Cons This seems to be geared towards solo practice. Options for groups are more limited. In come cases switching software may be necessary. Reason for choosing TheraNest Don't remember Review Source JS JENNA S. QMHP Mental Health Care Used the software for: Less than 6 months ### "Theranest; for all Mental Health documenting, data entry- Clean interface" October 16, 2018 4.0 Ability to share information with my clients where they can actually understand as well.. entering their treatment plans and working with them is all confidential abut clients like to know what therapists, treatment teams are adding into their plan and notes. Pros Using this HIPAA compliant and user friendly software puts ease and organization into process. Coming with a mobile application which I use for my Android helps me to stay on top of scheduling, case notes, progress notes, and treatment plans especially if I or my colleagues are on call and traveling (beats carrying around a laptop). The Client Portal is easy to access and the dashboard is neat and presented few difficulties while navigating. This software also allows other colleagues to check into the client portal and cosign notes, as well as adding to treatment plans if necessary I really enjoy this easy to manage software compared to other software I have used in the past. Cons No reduction in price when you get more clients, there are a few bugs I have encountered but customer service whether on their site or their number they have been helpful.. usually it is just time consuming when having to wait while they restart the program and install updates. Review Source Response from Ensora Health November 13, 2018 Thank you for the review, Jenna! AK Arliene K. Medical Billing Service OWNER Accounting Used the software for: 1-2 years ### "GO BACK YOU ARE GOING THE WRONG WAY!!" April 13, 2021 1.0 No one answers the phone, they told us that there are only 2 people in the billing area for support, not that I need help billing; the software is not equipped to handle the day-to-day workflow; on the contrary, it takes us more time to bill because of the deficiencies. Pros Absolutely nothing from a billing perspective. Cons This program is grossly insufficient for billing purposes and the representative even told us that it wasn't created for billing which makes me feel even worse. You don't listen to our suggestions. You aren't billers and I have over 30 years in this industry and frankly have never dealt with such incompetence. Reason for choosing TheraNest It was not my choice - it was the practice owner's choice and purely because of cost; not functionality Review Source SY Sharon Y. Clinical Director/Co-Owner Mental Health Care Used the software for: 1-2 years ### "Happy with Theranest" January 5, 2017 4.0 The system is very user-friendly and the support staff is very prompt in their response time, very knowledgeable and correct issues or help direct clinicians to where they need to go. They also have been constantly in communication with a therapist to improve the system. They have implemented many new aspects to the program which continues to make record keeping easier and less time-consuming. Pros Very user friendly Cons In the mental status section of the progress note, the drop downs do not go away when you type in the box unless you save each time you move from one block to the next. The Wiley progress notes are not accessible from the calendar and that often causes time errors. Review Source Response from Ensora Health January 20, 2017 Hey Sharon! Thanks for the review, we are so appreciative that you've noticed how much your feedback means to us. Please keep it coming! Also, we're currently working on updates to the calendar, including being able to access notes. Keep an eye for that feature and let us know if there are any other ways in which we could serve you better! Sincerely, the TheraNest team. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.