# Page 15 | TheraNest Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is TheraNest the right Mental Health solution for you? Explore 1033 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews --- TheraNest 4.4 (1033) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 1st, 2026 # Page 15 - Reviews of TheraNest ## Showing most helpful reviews Showing 351-375 of 1033 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BP Barbara P. Social Worker Mental Health Care Used the software for: 2+ years ### "Great software" March 21, 2019 5.0 is continuously improving their product, and actively solicit needs and improvements from their users to be a viable software. Support team is knowledgeable and finds answers to problems/questions. Pros All the needs for a therapist rolled into one package. Very easy to use and great support team that is responsive. Cons Limitations on how data can be pulled for reports, but most basic reporting needs are present. Review Source Response from Ensora Health March 27, 2019 Thank you for the review Barbara! We are happy to hear TheraNest is the one stop shop you were looking for! A member of the Support team will reach out to touch base with you on your specific reporting needs! MS Melody S. Private Practice Psychotherapist/Substance Abuse Treatment Mental Health Care Used the software for: Less than 6 months ### "The Supermodel of Mental Health Integrated Software" June 7, 2017 2.0 I was literally so sad when I figured out how clunky and impractical this software is. So very sad. I had high hopes. Took a long time to move everything over, paid ahead for a YEAR, advised another therapist to go too, all for naught. Pros It is truly beautiful. It is downright gorgeous to look at. It walks down the catwalk with the grace of a gazelle. Cons The billing absolutely worse. The ERA's are a joke. Because even though you get ERA's, can't do anything with them! YOU, as the provider, have to go in manually, and adjust everything so your numbers can be processed through the system! It is archaic and insane. It adds hours to your workload and I fail to see the point. The one thing this software should do is billing and automatic ERA operations. Even the most basic of billing softwares out there can do this. It was so disappointing. Also the calendar feature is frustrating. Of course we all have basic hours of operation, but what about the occasional exception and crisis client? Yeah, that's seriously a two page set of clicks back and forth. Like I said, the supermodel: it looks beautiful and seems so graceful at first, but ultimately that's all it can do. It is incapable of doing anything else but looking gorgeous. Review Source LL Loren L. Clinical Psychologist Health, Wellness and Fitness Used the software for: 2+ years ### "Good EHR that meets most of my needs" May 20, 2021 4.0 I have been with them since 2016 and have seen them continue to upgrade and change things to meet the needs of their customers. Not perfect yet so there is still a ways to go, but they do a good job overall. Pros I like that it is affordable and enables me to connect with phone, iPad or laptop fairly seamlessly and is easy to do most things I need for my counseling business. Cons I would like a better system for progress review and treatment planning and for great customization of notes and forms in general. Reason for choosing TheraNest At the time, they seemed to have the best options for the price. Review Source AS Andrea S. Therapist Mental Health Care Used the software for: Less than 6 months ### "Good product but needs work" September 2, 2020 3.0 i don't like that I am unable to speak with a customer service representative when I have a problem. I don't like having to schedule an appointment when it is a quick question. I called a number that stated that I can speak with a live person but no one was there. That was very frustrating. As a business person I don't like having to spend most of my day waiting to speak with someone especially if it's something special. Pros I like that I can integrate my information from my Excel spread sheet. I like that I can schedule my clients on the software. I like that I can bill from the software. Cons I like that I can integrate my information from Excel however the process to do it is time consuming. I don't like that I can't upload my clinical assessment into , I will have to create my assessment all over again. I don't like when I am completing my notes it takes awhile before I can get rid of the suggested words. I also don't like that I can't upload my company intake information. I have fill and sign Adobe documents but I can't upload it for my clients to go into a portal and fill out the intake forms. I don't like how the phone APP works. It is hard to see the appointments. I think the minimum caseload should allow us to have at least 40 clients instead of 30. Review Source LS Laura S. owner Mental Health Care Used the software for: 2+ years ### "Platform with user friendly features" October 11, 2021 4.0 Company has always been fairly responsive to questions. It has made changes over time to better meet the needs of user. For our purposes, it is overly focused on insurance billing. Pros Makes process of intake to scheduling to documenting to collecting fees relatively seamless. Cons Some of the defaults are unhelpful eg issues around superbills. Review Source RB Rose B. MFT Mental Health Care Used the software for: Less than 6 months ### "First time user" August 26, 2022 5.0 Pros is user-friendly and the programs are easy to navigate through. I am new to this product and it didn’t take me a long time to learn how to use it. Cons Sometimes it’s hard to set my notes in to the program and save them. I think some of it is operator error but it would be nice to have it easier to get my initial assessments treatment plans and progress notes organized where I don’t have to go back-and-forth through the program to document a session Review Source AJ Angela J. Licensed Professional Counselor Mental Health Care Used the software for: 6-12 months ### "Pleased with Theranest" July 11, 2022 5.0 Pros It is great for scheduling and completing progress notes for my clients. I also like how I get e-mails prompting me to review a treatment plan-- VERY helpful. Cons There is one form that I use that was a little tricky at first and still is at times. When I click in one particular field to type it took me to a different form and it was hard navigating back and forth and figuring out where I was. You also have to click save frequently. A message 'document saved' comes up repeatedly without me clicking save but it is not really saved until I click save. Review Source CR Colleen R. Office Assistant Mental Health Care Used the software for: 1-2 years ### "Ease of use" October 12, 2021 5.0 Pros It is easy to use and easy to train others to use it. Cons No cons for what I need, I would like to be educated on more features. Review Source MB Mi B. Psychotherapist Mental Health Care Used the software for: 2+ years ### "Easy to use!" August 29, 2022 5.0 Pros The product is easy to use. I'm a therapist in a group practice and I use it to schedule clients and keep therapy notes. Cons I don't have any ! Review Source MC Manda C. Therapist + Owner Mental Health Care Used the software for: 2+ years ### "Perfect for a Growing Practice" July 29, 2020 5.0 I have been using over three years and as soon as I started looking elsewhere as my practice began to grow, new features were created that are in the lane of what we need. I’m likely not going elsewhere for a long time. Pros This software/company grows as you do. They are constantly working to create and implement new features and listening to their users for ways to make the software more fluid for our businesses. Cons Customer support can feel a bit overwhelmed and the new clearinghouse has some major kinks to work out but still value for the money. Review Source MC Monica C. Therapist Mental Health Care Used the software for: 1-2 years ### "Therapist loves the EMR" February 2, 2023 5.0 I haven’t found anything that I don’t like about this software yet after two years of using it Pros So easy to use great templates large font convenient features love it Cons I haven’t found anything that I don’t like about this software yet after two years of using it Review Source FP FRED P. Clinical Psychologist Health, Wellness and Fitness Used the software for: 1-2 years ### "Great for a solo practice-makes insurance billing a breeze!" July 22, 2017 5.0 Ease of managing a solo psychology practice. Help with insurance claims. Easier tracking of notes, invoices, billing. Pros I love the ease of entering standard notes, templates, the ease with which one can create invoices. The integration with insurance clearinghouses (I use Office Ally) was the main selling point for me. Keeping track of finances, billing, invoices is very easy. Customer service is very responsive and helpful. Cons There are a few little tasks that need to be entered manually more than once. For example, an insurance claim that is paid needs to be marked paid, then entered again. Not a big deal. Review Source Response from Ensora Health September 20, 2017 Hi Fred! Thank you for taking time to provide us a great review. Customers like you make it easy for us to love what we do! To the mark claims paid point, we have some feature enhancements on the roadmap that I think you'll be excited about. We'll be sure to keep you in the loop on that. We appreciate you, Fred! :) Sincerely, Your TheraNest Team JZ John Z. Therapist Mental Health Care Used the software for: 1-2 years ### "The customer service was exceptional. I asked a question and received a timely and professional resp" July 18, 2018 5.0 Pros Pretty easy to work with. I work with the software daily and it is pretty intuitive. There are several features that are interactive and straightforward. Cons I'd like to have it where clients can schedule and do all the paperwork in their own portal. This would allow all of the necessary information to be stored within the software. Review Source Response from Ensora Health July 20, 2018 Hi John, Thank you for the lovely review! We appreciate the compliment on our level of customer support. We truly care about our customers and work hard to provide the best support possible. We do offer an integrated Client Portal in TheraNest that your clients can use for scheduling, submitting Intake Forms, and secure communication. We¿ll reach out via email with more information about our Client Portal. RF Raymond F. contract therapistr Mental Health Care Used the software for: 6-12 months ### "Making the switch to electronic records" May 10, 2020 5.0 The Parenting Center now uses for all clinical and billing records, allowing us to eliminate paper records almost entirely. Communication between providers and schedulers is easy. Pros Once you are comfortable with it regular tasks such as progress notes, assigning diagnoses, treatment plans are fairly easy to perform. Cons In my experience the learning curve was quite steep. I had to learn how to perform many functions all at once for it to be useful. I had previous experience with another electronic record system and found it easier to learn. Review Source Response from Ensora Health July 27, 2020 Hi Raymond! It's so good to hear that TheraNest has helped your practice make the switch from paper records to an EHR! We know that it can be overwhelming to make the switch to an online practice but we do offer many training resources to help significantly cut down that learning curve. If you haven't discovered these resources yet you can find them here: thernest.com/training KM Kathryn M. Digital Marketing Associate Mental Health Care Used the software for: 2+ years ### "Theranest is definitely better for smaller practices" April 14, 2017 4.0 in my opinion is better for smaller practices that don't see hundreds of clients a week. Used this software at a smaller mental health treatment center and it was sufficient and a cheaper option compared to other platforms. Pros Mobile friendly! Very helpful for the therapists who can't access a computer between appointments. Covers the essential basics for a psychiatric practice. Cons A bit labor intensive to keep up to date with. Hard to train people to use - not the most user friendly. Very easy to accidentally delete important information. Review Source PS Paul S. Hospital & Health Care Used the software for: 6-12 months ### "Theranest is perfect for private practice" September 19, 2016 5.0 I was wary of getting cloud-based software and paying a monthly fee vs. a one-shot-deal. is so worth it. They are constantly improving features; it is mostly intuitive to use; and customer support is always available and fast. Pros Treatment plans, progress notes, and scheduling are a breaze. Setting up credit card payments was also very easy. All the diagnostic codes are there. Also, as someone with a part-time private practice, paying by the number of active clients vs. number of clinicians using the software keeps the price down. It's easy to set up text or email appointment reminders. I don't work with insurance panels, but it looks easy to do. Cons It's a little annoying that there's an extra fee to set it up so that clients can use the client portal to do scheduling, but this wasn't an important feature to me anyway, so I just haven't bothered with it. Review Source Response from Ensora Health September 22, 2016 Hi Paul, We truly appreciate you taking time provide us a review. We're delighted TheraNest is perfect for you and your practice. Let us know if there is anything we can ever help you with. Sincerely, The TheraNest Team GC Gerard C. Contract Therapist Mental Health Care Used the software for: 6-12 months ### "Theranest Review" May 27, 2022 5.0 User friendly, easy to put treatment plans in place, and it is very easy to put in a diagnosis. Pros As a therapist who has worked for 20 years, I came from a paper file only environment. I really like because it is so user friendly. My career as a therapist is my second career, which puts me well over 70 years old. The important take away is “user friendly”. Cons The challenge that I have is the difficulty in adding new information. Once I sign the note, no further action is permitted. There is an addendum which can be added for writing down the new information, however inserting a copy of a subpoena, letter, e-mail, or text conversation is not permitted. At least I have not been able to do it. Review Source CC Carmen C. CEO/Program Director Mental Health Care Used the software for: Less than 6 months ### "My view of Theranest" October 11, 2021 4.0 Pros The support team responds quickly. The ease of leaving messages. No limits to assigned staff. Cons E prescribe could be a little more user friendly. Client Portal is difficult for some patients. Can only use the patient's email once in the client portal so for a parent with children only 1 in the family can use the same email. Reason for choosing TheraNest Simplicity of program and price Review Source TF Tammy F. Case Manager Mental Health Care Used the software for: 6-12 months ### "User Friendly " December 13, 2022 5.0 I have used therapist for several months now it has made my job much easier and note writing is quicker, which saves me time that I can spend with my family. I everything I need is already on the page. I love the fact that it pulls important information over to the next note. Pros Ease of navigation everything is right at your finger tips. Cons Sometimes I lose what I have typed because it fails to save Review Source JM Joyce M. LPC Mental Health Care Used the software for: 2+ years ### "Software" October 18, 2021 5.0 Pros Ease of use-see answer below …this is my answer Cons N/A this is why I don’t do surveys…this is my answer Review Source ME Megan E. Owner Individual & Family Services Used the software for: 6-12 months ### "Great once you get the hang of it" July 13, 2021 4.0 Overall I liked once I figured out how to use all the features Pros has amazing customer service. You can actually get someone on the phone if you have an issue. Cons I found it to be less intuitive than the other EHRs out there. It took a little longer to learn how to do everything. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing TheraNest Wanted to use as billing system Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Cost Review Source AR Amanda R. Psychologist Mental Health Care Used the software for: 1-2 years ### "Best Software for Therapy Private Practice" January 5, 2017 5.0 I LOVE . I have been a customer for a year and a half, and it makes notes, billing, and payment so easy. I am the only employee for my part-time therapy practice, and Theranest allows me to do everything myself. I also purchased TheraBook, so that my clients can complete intake forms online before their appointments, as well as request appointments and make payments. I utilize the credit/debit card function because TheraNest's processing fees are comparable or lower than other platforms. I can do everything I need through TheraNest! Lastly, their customer service is amazing. They are so friendly, knowledgeable and quick. Pros I love the ease of use, customer service, and all-inclusive features. Cons Not applicable Review Source Response from Ensora Health January 20, 2017 Hi Amanda! Thanks for taking the time to write such an encouraging review, we LOVE having you as a customer. We appreciate you letting us know which features have been good for you, your satisfaction is our best recommendation. If there's anything we can do better to serve you, please let us know. Sincerely, the TheraNest team. HB Hallie B. Founder/Owner Used the software for: ### "Customer Service is outstanding! Easy to use and navigate." July 22, 2014 4.0 Pros: Easy to use once I adjusted to the system. For all questions regarding use and/or added features, customers service (Travis!) has been phenomenal!, quick responses and great support for a new business owner and a go at establishing a paper-less practice! Codes needed were able to be added. Billing is easy but done manually each session with each client for the end of month bill which is charged to the saved credit card (love this feature)! Billing is quick - takes about 1 minute per client, which is fantastic (since the leg work is done during each session). Price is extremely reasonable for my practice's current needs. Cons: More geared toward psych and less toward speech therapy. More geared toward a practice that is in an office and not one that travels to the client (but still making do and it's working well). Personally need info on the superbill to be included on an invoice (need more customizable invoice) for my families to submit to insurance on their own with all necessary practice and provider credentials included. Not able to select "community" for services provided have to create myself and manually add in but not listed as primary place of therapy for insurance purposes, even when it shows up somewhere on the superbill. Intake and other pages need to be more editable (eliminate suggested fields or add your own...and/or change the name of a field for a given practice) since all of the mental health fields are inappropriate for a pediatric SLP practice and prevents me from using half of the pre-made forms since I cannot send them to families with the data fields written on them as they currently exist. Overall impressions: This is a great product and the customer service is out of this world, phenomenal! There have already been tweaks to the program and new additions based on requests I have made so I plan to stick with as they are the best I have found and the most responsive! (the most reasonable $$ too). Review Source AD Ashley D. Licensed Counselor Mental Health Care Used the software for: 6-12 months ### "Somewhat Dissatisfied" October 11, 2021 3.0 I think the program is helpful but it comes with a lot of unwanted technical glitches that make it difficult to use. If they could resolve these issues I think it would be a great software. Pros I think this program is very helpful in providing templates for notes and the calendar is fairly easy to use. Cons When updates there can be a lot of unwanted technical glitches that create confusion and frustration for the user and the client. For example, you wind up with 5 appointments for the same service at the same time because it won't show that the appointment has stuck. You then have to cancel multiple appointments which is confusing to the client. Theranest has recently changed the name of my client. Review Source JB Jacqueline B. therapist Mental Health Care Used the software for: 1-2 years ### "Causes more problems than it solves." October 19, 2021 1.0 Duplicates appointments. Does not hold changes. Pros It is what we have, so right now... that is the only plus. Cons Does not hold changes. My calendar preferences never save. This causes confusion for scheduling staff. 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