# Page 16 | TheraNest Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is TheraNest the right Mental Health solution for you? Explore 1033 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews --- TheraNest 4.4 (1033) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 1st, 2026 # Page 16 - Reviews of TheraNest ## Showing most helpful reviews Showing 376-400 of 1033 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JP Jackelyn P. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "My Experience " December 5, 2019 5.0 This software has made my life so much easier. I love that I can schedule my patients, send reminder text, process payments with ease and helps with insurance claims. Pros I love the ease of scheduling and payment processing. having all the information for each patient saved is a plus for. Cons Some things like adding a group or editing a group member can be confusing , sometimes I have to recreate the group to access it again. Review Source Response from Ensora Health January 30, 2020 Thank you for this raving review! We are so happy that TheraNest has made scheduling, and payment processing a breeze! NR Noe R. LMFT Health, Wellness and Fitness Used the software for: Less than 6 months ### "Overall good but clunky" October 5, 2021 4.0 Pros Nice looking/visual and modern. Once you figure out the different doors to use to make something happen it's easy enough. Cons Too many backdoors and open doors to do the same thing, which is confusing. Makes it clunky. I'd prefer you force certain actions in one way and out one way, rather than several. Like the notes function, scheduling, payments, for mental health platform. Review Source JG Julie G. Owner Mental Health Care Used the software for: 2+ years ### "Easiest to use" October 4, 2021 4.0 Mostly positive. Fairly good and quick tech support. Pros This is one of the more intuitive platforms of its type. I found learning how to use it easier than several others I’d tried. Cons Some features aren’t logical to me (ie. Under “clients” you would expect to find every feature related to clients, but they are not all there). Review Source DM Donovan M. CEO Mental Health Care Used the software for: 2+ years ### "They stole our money" March 8, 2021 1.0 I had to hire an attorney that should sum it up Pros the color green is about all i liked. the rest of it is awful Cons they stole our money. they blame a third party that they choose and put absolutely no effort and extremely poor customer service to resolve this issue Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing TheraNest customer service con Review Source JC Julie C. LCMFT Mental Health Care Used the software for: 1-2 years ### "Professional Product" August 6, 2020 5.0 I love this software. It is easy to use, it keeps me compliant with what the industry requires, and it is a one-stop product for handling my business. Pros This is a user friendly platform to use with all aspects of client care from clinical to financial. The telehealth addition is user friendly on both ends. Customer service is excellent. Cons There have been improvements to all the areas that I thought should be improved. Most were done prior to me even thinking that there was a problem. Reason for choosing TheraNest I used Therapy Notes and did not like it. I did not like the pricing on Simple Practice. Theranest had the best of both worlds and more. Review Source CM Courtney M. Licensed Mental Health Counselor Health, Wellness and Fitness Used the software for: 2+ years ### "Wonderful" January 21, 2021 5.0 Easy to learn, and \[SENSITIVE CONTENT HIDDEN\] helped tremendously in guiding me. Pros It is very intuitive and easy to use. It's smooth to use and logical. Cons I honestly love everything about it. It's great for what it is. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing TheraNest Therapy notes was clunky to use and not as smooth and easy. Review Source KO Kendhal O. Owner Used the software for: ### "Overall great experience with Theranest" October 26, 2015 4.0 I weighed options on a LOT of EMRs and did free trials on a number of them. They all have their shortcomings so you have to decide what you are willing to live without. Things I love about theranest: First of all, their customer service is TOP NOTCH. I swear I am on a first name basis with all of them. They are very easy to reach via email/instant message within theranest. Secondly, the ability to link insurance claims, EOBs and accept credit cards within theranest reduce our work time substantially. The EMR is also incredibly affordable for a group practice. When I was first researching options, I was astounded at how much they charged per month, per therapist. Theranest charges a flat rate depending on how many clients you have. You can have unlimited therapists which is perfect for our practice. Their email and text reminders are a life saver and you can edit them both to say what you like (we updated ours in Spanish as well). Downsides are few and like I said, you have to be willing to give up a few things. It's overwhelming to set up the insurance connections to be able to file electronically. But, after you do it once, you are good to go. I wish Theranest would email the therapist when a client electronically cancels their appointment so we have the opportunity to fill it asap, but it doesn't as of now. It does sync with google calendar but you cannot add things onto google calendar and have them show up on theranest- it only syncs one way. The biggest downside overall is the inability to use it on a phone or tablet. Even on a large tablet, it is difficult to navigate unless you have a mouse. I wish there was a better mobile format or an app for it so we could schedule appointments on the go. Having said all that, I highly recommend theranest and don't anticipate switching to any other service for the foreseeable future. Once you get to know the system, it is very simple and easy to use. Review Source JZ Justin Z. Medical Biller Mental Health Care Used the software for: 1-2 years ### "Worst Customer Service" February 21, 2020 3.0 Pros Sometimes user friendly. Knowledge guide can be helpful. Cons Theranest had great customer service approximately 6 months ago. Suddenly, they are almost entirely unresponsive. I have called every other day for a week and cannot get anyone to answer the phone. You leave messages because calls go unanswered. Messages are not returned. They tell you to leave a message on their chat feature on the website, but this also goes unanswered. Review Source Response from Ensora Health July 24, 2020 Hi Justin, we heard you loud and clear and since Feb we have added several additional Support folks to our team. We are glad you stuck with us while we were going through some growing pains. We appreciate your business! MZ Michalina Z. LCSW Mental Health Care Used the software for: Less than 6 months ### "I'm loving it! " February 3, 2021 5.0 Theranest has given me the invaluable gift of TIME!!! I have always don't my own insurance billing what used to take me hours and hours and stress me out. Theranest is so user friendly that it's even kind of fun. LOL! Pros I love the ease and flexibility of Theranest and how it seems to think of everything. I especially appreciate Telehealth, Client Portal, and Appointment Reminders. These options have saved me so much time. Additionally, the billing and reports are very user friendly and make is much easier to track and reconcile my cashflow. Cons It would be helpful to set Telehealth appointments as reoccurring and to create an invoice from the calendar tab rather than the agenda tab for those of us who bill once a week. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/) Reason for choosing TheraNest Cost and user friendly features. Review Source AG April G. Student Counseling Intern Religious Institutions Used the software for: 6-12 months ### "Essential for keeping up with notes" October 12, 2021 5.0 Pros I like that I can schedule and keep my clients and their cases and notes all in one place. This is VERY helpful. Cons It really needs to be able to schedule in 15 minute increments. If it did then I could use it for my scheduling rather than my phone. I need a 15 minute break between clients to get in my notes from the previous client and get ready for my next client. The software cant do that without use of an outside scheduling system. For me this is the one drawback of this program. It is such an important one though. Review Source Jeanie W. Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "What a waste of my time and money" September 15, 2021 2.0 Very poor impression with these sales calls and emails. Pros They refunded me fairly quickly when they realized that they had misled me about the features of the software Cons I was told that it could do things that it just simply cannot do so I canceled my account in the setup phase. About a year later I start getting emails and calls about their billing program. WOW - you may want to keep a list of people who did not stay and not harass them again and again and again. Reason for choosing TheraNest They told me that it had certain features that it did not have Review Source AA Adan A. MH Counselor Mental Health Care Used the software for: 6-12 months ### "Clinical Use" October 4, 2021 3.0 I only use its calendar and agenda. Google Hangouts has proven to be a friendlier, more efficient option. Pros Covers many clinical features required for day to day use. Cons Does not allow to schedule repeated appointments. Does not accept clinical templets or forms as designed by the user. A two pages form is converted into a 12 pages erratic questionnaire. Review Source SD Samantha D. Clinical Psychologist Hospital & Health Care Used the software for: 2+ years ### "Theranest review" October 4, 2021 4.0 Pros It is user friendly and works well with Telehealth. The calendar and scheduling functions are designed well and easy to use. Cons Reducing the cost of the text message feature if possible would be beneficial. Review Source AB Alice B. Dietitian/Therapist/Owner Individual & Family Services Used the software for: 1-2 years ### "Theranest has been a life saver. It is easy, smooth, and provides all my needs" July 20, 2017 5.0 Ability to use credit card services, provide quick receipts with codes to clients, keep good notes on who has paid, and who owes money, good documentation, and and thorough reports. Pros The ease of use, credit card services, and great customer care. I have a dietitian and therapy practice, and via using custom forms, I can run both practices through this software. Cons Honestly this is a great product, I can not think of anything that I do not like. I love also that they are constantly improving, and looking add more features Review Source Response from Ensora Health July 20, 2017 Wow Alice, we can't say enough thanks for bragging on both the software and our team. You are too kind and we're so glad to have you on board as a valued customer. I'll be sure to pass this on to our team, your words will make their day. Please do let us know if there's anything we can do to improve and know that you're feedback is always welcome! Sincerely, the TheraNest team. OC O'Connell C. Owner Mental Health Care Used the software for: Less than 6 months ### "All the features in one" October 4, 2021 5.0 Excellent. Pros I like that it is accessible, user-friendly, and documenting can be done quickly. The scheduling is clear and billing is easy. Cons Getting the billing side of the software was hard to do at first because did not understand the process. Reason for choosing TheraNest Other practitioners who have been using your product recommended it because of it's approachable and ease of use. Review Source KP Kristi P. LPC Mental Health Care Used the software for: 2+ years ### " Very poor customer service/Never responded to me " April 22, 2021 4.0 Pros Ease of use with documentation. It prefills for treatment goals. Cons After charging me an insanely high fee for managed billing, they refused to refund the deposit after I canceled the service with no services yet provided. The sales person told me the service would work for me even though I would be doing double the work since my billing platform and appointment scheduling is through a different provider. So paying double and doing double the work is what she thinks should work for me! She was very unprofessional and rude and her supervisor never contacted me to resolve the situation. I’m switching to SimplePractice after 4 years with TheraNest. I’m in a helping profession and wasn’t expecting to be treated so poorly and dismissed after being a loyal customer. Review Source EW Eldon W. Program Director Mental Health Care Used the software for: 2+ years ### "Good EMR for the money" April 10, 2022 4.0 Good product to use. Pros Good overall EMR. Easy to write notes, customizable, easy to track attendance and schedule, easy to use to submit billing Cons Telehealth platform is weak - lots of interruptions in connections Review Source yA youness A. medical reprasentative Biotechnology Used the software for: 1-2 years ### "to be faster case control and managments, please use this programme " December 21, 2022 5.0 Pros suggesting the case name, managments. act as proffesor Cons documents managments like other software, not give a new tools Review Source DH Debbie H. Licensed Clinical Psychologist Mental Health Care Used the software for: 2+ years ### "Very easy to use" October 18, 2021 5.0 Pros Ease of access to telehealth for provider and client; no download required for the client Ease of scheduling Cons the page takes too much time to load sometimes; has to be refreshed. Review Source LS Lorraine S. LCSW Mental Health Care Used the software for: 2+ years ### "Excellent Mental Health Software" March 12, 2019 5.0 Working with TheraNest has been a joy and I recommend it to others all the time to help them save time, meet requirements and enhance their business. Pros The software is intuitive and easy to use. Cons There have been a few suggestions or aspects that did not work as well as they should have and TheraNest has updated and made the software better on a regular basis. Review Source Response from Ensora Health March 19, 2019 Lorraine thank you for your wonderful review! We are so appreciative that you recommend TheraNest to others! TP Tanya P. Owner LPCC-S Mental Health Care Used the software for: 2+ years ### "Review" July 24, 2022 5.0 great Pros Easy to use Has features that are useful Cons I do not like the way I have to go to edit insurance in order to copy an insurance member number before I can enter it into a claim check on another site. Sometimes billing clichés. Sometimes I get kicked off the site. Reason for choosing TheraNest Cost and user friendly Review Source JH Jenny H. LPC/MHSP Mental Health Care Used the software for: 2+ years ### "Great Practice Mgmt Software" March 13, 2017 4.0 Hello, I am a licensed professional counselor in private practice. I have used Theranest for 3 years now and plan on using this application in the future. It is very affordable and user- friendly. My favorite feature of Theranest of the customer support. Every time I have a problem or a question, all I have to do is send a quick note from the icon at the bottom of the screen and someone gets back to me asap. Pros intuitive interface, User-friendly, Great customer service. Cons The mobile app needs work. Review Source Response from Ensora Health April 13, 2017 Thank you so much for letting us know how much you love the software Jenny, it really means the world to us that you've enjoyed it and that you've found our support team so helpful. We greatly appreciate you. Sincerely, the TheraNest team. MD Maureen D. Licensed Professional Counselor Individual & Family Services Used the software for: 2+ years ### "Satisfied with Theranest" October 11, 2021 5.0 I am a counselor and use every aspect of the TheraNest Program. Pros I like the note taking, the ease of appointment setting, including reminders, and ease of running reports. Cons I have not had any bad experiences with TheraNest. Review Source KT Kenneth T. LCSW Mental Health Care Used the software for: 1-2 years ### "Simplifies my life as a Therapist" March 30, 2018 5.0 Theranest gets me more time with my CTs and then time with my family at the end of the day. Both are priceless. It is also great not to be bound to paper files. YES! Pros I love that they are always striving to make the software the best it can be. Innovative and user friendly, Theranest is a fantastic tool for my practice. I love the customer support and the assistance they have provided me when necessary. I have felt as if their goals have been to make my life easier. Cons Nothing is perfect, what I would like to see would be more individual customization. I have made a few suggestions from time to time and I know that cant do it all, I do understand that they hear me out and respond accordingly. Review Source Response from Ensora Health September 18, 2018 Thank you for your glowing review, Kenneth. Also, thank you for sharing your suggestions with the team. BW Beth W. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Terrible Bugs and Misrepresentation of Software" April 14, 2022 1.0 It's been a HUGE headache. They consistently overpromise and underdeliver. Pros It has so many bugs that it is hard to find much to like other than the cost. I do like that it is priced by client rather than by therapist. Cons SO MANY bugs that make working with the software on a day to day basis very difficult. Managed billing was TERRIBLE. They caused our practice to have 30k in outstanding claims in 2 months. NOTHING was paid. And then when I asked to discontinue the service, they stopped responding. We took over billing and they charged us over $600 in one month for work that WE DID. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) We have a growing practice that wasn't best supported through the SimplePractice Software. They are great for small single discipline practices. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.