# Page 17 | TheraNest Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is TheraNest the right Mental Health solution for you? Explore 1033 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews --- TheraNest 4.4 (1033) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 1st, 2026 # Page 17 - Reviews of TheraNest ## Showing most helpful reviews Showing 401-425 of 1033 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KO Kelley O. Owner & Therapist Mental Health Care Used the software for: 6-12 months ### "They get Therapists" November 12, 2018 5.0 So happy I found them. Right when my business picked up, I tried all of the other options and kept coming back to TheraNest. Pricing is fantastic! Pros The intuitive pieces! It's like driving a Volvo. It is so easy to use (and to learn to use) that I canfocus on the work I need to do. I am a solo shop & I get incredible customer service. It's a lifesaver. Even better than that? They are really great people on the other end. They ask for help in approvements & update us every month with new changes. Cons I really need a "couples" template. They are working on it! Review Source Response from Ensora Health December 3, 2018 Hi Kelley! Thank you for your stellar review! We're over the moon excited to hear you're having a smooth ride with TheraNest and you appreciate our people! Melt our hearts! You know, if at anytime you hit a bump, we're here for you with road side assistance! Your experience and success is our top priority! Thank you for feedback on how we can improve that for you; please, keep it coming! Thank you for being an awesome customer, Kelley! Sincerely, Your TheraNest Team Nicole J. Shift Supervisor Retail Used the software for: 1-2 years ### "Easy to use. " February 20, 2019 5.0 Theranest was a safe and secure program to use at a small practice on a college campus. The regulations for information safety were of the highest standard, and Theranest met them. Pros It was easy to use when transferring a small practice from paper, to EMR. Cons There was not an easy to use form filler for clients. Review Source Response from Ensora Health February 26, 2019 Thank you so much for taking the time to review us! We are happy to hear that you had such a smooth transition from paper to TheraNest! We do have intake forms listed on the Client Portal so your clients can complete forms electronically! You can edit these existing templates or create your own! MFA Miriam Frances A. Owner/Therapist Mental Health Care Used the software for: 6-12 months ### "User Friendly" July 29, 2020 5.0 Excellent, I love how well-rounded the system is. Pros It is extremely user friendly, has multiple ways of learning how to navigate around the site, and the support system is incredible. I do not consider myself a techy and did try another service but I let it go as it was so cumbersome. This one makes it very easy to input your data. Cons Up to now, I really can't say I have found anything negative. Yesterday I sent a chat message about a rejected claim, sent the reason why, and within a few hours, it was cleared....so you see, nothing negative to write about. Review Source KI Katie I. Office Manager, LMHC Mental Health Care Used the software for: I used a free trial ### ""Free" trial is limited" February 23, 2020 4.0 Pros All of the services are à la carte so you can pick and choose and only pay for what you need. There is a report options for group practices that allows you to account for payroll. You can pay annually to receive 2 free months. Cons The "free" trial is a watered-down version and you are not able to use 100% of the product unless you subscribe, which, when you do, ends the free trial. So, during your trial period, unless you subscribe, you can't kick the tires and get a feel for whether their solution will really work for your practice. When entering information about the organization and providers, and clients and insurance, you have to jump back and forth. The overall flow could be better organized. The mobile app is archaic and only handles scheduling and notes. Review Source Response from Ensora Health July 24, 2020 Hi Katie, we appreciate your feedback! It is true there are 3 features within our free trial that you won't be able to access (appointment reminders, Wiley, and the ability to submit claims). However if you'd like to kick the tires you can certainly request a demo of these features with our Sales team. They'd be happy to give you a tour! NB Nicole B. Licensed Marriage Family Therapist Mental Health Care Used the software for: 6-12 months ### "Unique features for a EHR" June 19, 2023 5.0 I enjoyed the benefits of the mobile app, and also simplicity of treatment planning when you add on the Wiley Treatment planning feature. Pros I like the mobile app that enabled me to make changes to my schedule straight from my phone. Cons It is a little pricier than other EHR's, and some features are a little complicated to learn to use. Review Source KD Kathlene D. Office Manager Mental Health Care Used the software for: 1-2 years ### "Superb software. Customer caring staff. It shows " November 5, 2020 5.0 Wonderful. Pros I am just as impressed with the staff at theranest as I am with the software. Your pride & confidence in the software shows. Cons Not having a "One Stop Covers All" Report. I would like to be able to pull all data when it comes to billing on clients. Complicated request, I understand. But with the option of downloading stats into an excel format, I could choose the needed data for my reports easily enough. Which would speed up the process for me. Whether it be an individual client or all clients. Reason for choosing TheraNest Ease of use. Review Source SB Sonia B. Intern/Job Coach Mental Health Care Used the software for: 1-2 years ### "TheraNest is dependable and ready when you need it!" October 12, 2021 5.0 After the bugs were worked out of the log on reset, there have been no other issues. Pros I enjoy the ease of use each time that I log on to the TheraNest system. Cons The initial bugs in the log on process created issues with client notation. Review Source HL Heather L. Speech-Language Pathologist Medical Practice Used the software for: 1-2 years ### "Theranest can be for SLPs" January 16, 2023 4.0 Pros I like the scheduling and billing aspects of Theranest. I also like that all our paperwork can be stored in one place. Cons I do not like that you can’t alter the portal questions when someone logs on. I am a SLP who works with kids and I would like to delete some of the questions as they are not pertinent to my business or children. Review Source DN Deena N. Therapist Mental Health Care Used the software for: 6-12 months ### "Review of Theranest" October 14, 2021 5.0 The other product was so cumbersome, a lot of writing instead of drop-down menus Pros Ease of use. I can go back and forth between data very quickly Cons I have no complaints. I like the software Review Source AC Adam C. Psychotherapist Mental Health Care Used the software for: 2+ years ### "Intuitive functionality for all my practice's needs" July 17, 2020 5.0 Pros I have found TheraNest to be really easy to use from the get go, and find all my needs for electronic health records as a private practice psychotherapist covered by this platform. Highly recommend! Cons So far I have not found a negative to this software based on how I use it. Review Source Response from Ensora Health July 30, 2020 Thank you for the wonderful review Adam! We are so glad you've found Theranest to be just what your business needed. JA Julie A. LPC Private Practice Mental Health Care Used the software for: 1-2 years ### "User-friendly" August 12, 2022 5.0 I don’t really have a Complaint. I would like it if Live chat was Available. If you have an issue you have to leave a message Pros User-friendly. I am not a hightetech person. I find therapist to be easy to navigate. It’s easy to figure out how do use new features. I like how it is set up. Cons I am not a hightetech person. I find therapist to be easy to navigate. It’s easy to figure out how do use new features. I like how it is set up. Review Source JJ Julie J. President and Founder Used the software for: ### "This software has many many problems. " October 26, 2015 3.0 Customer service provides answers that do not address the problem presented. They do not make an effort to understand the problem before providing their "answer." Secondary claims submission is a nightmare on this system. There is no way to search by claim number, making claim numbers completely useless and everything must be done by hand. The system has many "bugs," that they do not attempt to fix, for example, notes are not showing up in the queue to be approved. When we chat this to customer service, they give us an answer that has nothing to do with the problem. Re-submissions to Medicaid must all be done by hand using paper claims because Theranest does not have a way to indicate to the insurance provider that it is a re-submission and not a duplicate claim. There is no way to pull up necessary reports. There are reports that can be pulled, but none that have been helpful to us. That being said, there are some positive qualities of the system. The note formatting is nice, the autosave feature is nice. The "cases," system works well once you get used to it. The direct submission to the clearinghouse is nice, except that you then need to make sure that claims are going through the clearinghouse because Office Ally likes to hold claims even though the insurance company says that the claim should go through. One of the customer rep seems to know what he's talking about and does make attempts to understand the problem even though his answers once he does understand the problem are usually just that the software cannot solve it and he will tell the team about the request. I like the idea of the Chat support button, and if customer service took the time to try to understand the issue being presented, it would be a nice feature and not so frustrating and time consuming to use. Review Source AT Alex T. psychotherapist Health, Wellness and Fitness Used the software for: 1-2 years ### "A great product" October 11, 2021 4.0 Pros I appreciate how easy it is to learn. The clinical notes format is great! Cons I wish that TheraNest allowed you to choose how many clients you can see on one page. (Or I wish I knew how, if it was already in place) Review Source KB Katherine B. Managing Director Mental Health Care Used the software for: Less than 6 months ### "Perfect for small private therapy practice with plans to grow! " April 17, 2020 5.0 Theranest has helped increase our efficiency as a practice, as well as our professionalism with clients. Additionally it gives us the platform to grow as a practice over time and not have to worry about changing platforms. Pros I decided to try Theranest in hopes of making our current daily operations more efficient and give us the ability to grow over time. The client portal and therapist/admin platform is very easy to use, the user videos are super helpful, and the customer support is fast and informative. Cons I would like a little more ability to customize forms etc. specific to our practice, as well as more capability for app use. The app is the least user friendly feature of the software. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraNest Features, affordability, and customer service Review Source Response from Ensora Health July 27, 2020 Katherine we are so glad TheraNest has not only helped your practice increase operational efficiency but also allows you the ability to grow your business. EC Erika C. Psychotherapist Health, Wellness and Fitness Used the software for: 2+ years ### "Happy " August 30, 2022 5.0 Super helpful for my practice and always available when i need guidance Pros One stop shop. Takes care of all my practice needs Cons I would like a better matching treatment plan and progress not option Reason for choosing TheraNest Maybe the cost was better. Dont quire remember now, Review Source HS Hadwat S. Licensed Clinical Social Worker Mental Health Care Used the software for: 1-2 years ### "Great online medical records" November 7, 2017 5.0 Medical records and scheduling Pros The program is easy to use and keeps everything organized. I am able to upload documents and save them to the client's file for future reference. Cons The assessment form is very general and doesn't ask thorough questions that are important for a mental health history. Review Source Response from Ensora Health November 17, 2017 Thank you for taking time to provide us a review, Hadwat! We're glad to hear TheraNest is easy for you to use and you find the overall quality 5 star worthy. Have you thought about using our custom forms feature to supplement our provided assessment template? We'd be happy to walk you through our custom forms capability; plus, we have a great training class just for custom forms. Thanks again for your review and being a TheraNest customer, Hadwat! We value you and your business. Sincerely, Your TheraNest Team DG Dan G. Licensed Psychologist Used the software for: ### "we are just getting going with it. overall, we are happy with Nest.. " April 29, 2016 5.0 I am asking my assistant, Marvie, to complete one of these as well, as she is the primary user. A couple of points : 1- can it be set so as not to have to re-login after periods of non-use? or at least set the time for that? 2. I would like the ability to use different colored fonts, underlining, bold in the Contact Log, 3. would like the ability to just click on the appt time and get right to the preferred record keeping mode- in my case that would be the "contact note" - i prefer that one because it is the simplest / cleanest template.. 3- I d like to be able to leave the heading off the contact note, or at least put it at the end -- this part: "Date:02/15/2016 05:22 PM. Created by:Dr. Dan Griffin, Licensed Clinical Psychologist. " - so you get the first line of the note in the screen when looking at several notes before you open one. 4.- is / could it be possible to customize contact notes so it maintains a template Review Source Response from Ensora Health May 6, 2016 Thank you so much for the review, Dan! If you are inactive in the application for a set amount of time you will need to reenter your login information. This is to increase security on your end if you forget to log out when leaving your desk. As of right now, the Contact Notes are not customizable. I will pass your suggestions on to the product team to be included on their feature request list. For now, you can create your own custom forms in the application if you would like to adjust the layout of an existing form. This article will walk you through creating a custom form: http://support.theranest.com/customer/portal/articles/1931331 We are always here for you if you need anything. :) If you have any other questions, don't hesitate to reach out at support@theranest.com Thank you! - The TheraNest Team AJ Anonymous J. Director Hospital & Health Care Used the software for: 6-12 months ### "Very positive experience" January 4, 2017 5.0 We started using TheraNest 6-9 months ago and it has been a very positive change for our group practice. We wanted a software that didn't require us to use the clinical notes, so we only use it for scheduling and billing clients. Our practice has 9 people and things get complex, and TheraNest has helped make things more manageable for all of us. There is no QuickBill feature, however, so each credit card transaction must be done individually. The customer support has been excellent, and their team is continually working to improve the software. Highly recommended! Pros minimal glitches, strong links between scheduling and billing aspects. Well built for larger practices. Cons No way (that I'm aware of) to bill multiple credit card transactions at the same time. Review Source Response from Ensora Health January 20, 2017 Hey there! Thanks for the review, we're glad to hear that TheraNest has helped you and your practice manage things a little more smoothly. We are continually working to improve the software and we greatly appreciate your feedback. Sincerely, the TheraNest team. DD Dalene D. Office/Billing Manager Mental Health Care Used the software for: Less than 6 months ### "Not to honest " October 20, 2021 3.0 We had to add all clients by hand through the whole transition. Only can talk to the trainer once week as scheduled time. They charge you for all the clients you have in the system before you ever go live. Customer support is not great. Pros Seemed pretty easy to work with. Th e software had good information and looked like an easy implementation. Cons Customer support is very hard to work with. Everything is done on a scheduled time. Reason for choosing TheraNest After working with TheraNest for 3 months, and not being able to go live yet, We ended up ending our association with them. It was a $3000 mistake. Review Source FJ Fred J. Director Mental Health Care Used the software for: 1-2 years ### "Great Program" August 31, 2018 5.0 This program works well for scheduling and taking payments from clients. We haven't used many features offered because they are not needed for us, but these options leave room for growth. It's a great program Pros Cost was reasonable, especially for a non-profit counseling service. Ease of use for administrative personnel and counselors alike. They are continuing to grow and add new features, such as telehealth. Cons I would like some additional features, such as a check out feature that comes with an app for clients. We don't have a secretary, so counselors need to take payments. We'd prefer to get away from this. Hopefully they will work on this soon Review Source Response from Ensora Health September 18, 2018 Thank you for the nice review and your feedback. We'll share it with our product team. AS Alexandria S. Office Manager Mental Health Care Used the software for: 1-2 years ### "Easy. Efficient. Effect." January 24, 2019 5.0 The best software connection this office has made a change to. The was of teaching the process to therapists to use for notes and to incorporate client details and billing all into one is wonderful. Having access at the touch of your finger on your phone with the mobile app is an amazing bonus! Our therapists and billing office love the multilevel functionality and features. Pros For billing, this software is fairly easy to learn and very user friendly. Cons The inability to create an easy way to reflect and account for a refund of funds to a client or to account for a payment retraction from an insurer. Review Source Response from Ensora Health January 29, 2019 Thank you for taking the time to write us a review! As you know, TheraNest takes customer feedback very seriously and we are adding new features all the time! Refund tracking is certainly on our radar! TJ Tiffany J. Clinician/Owner Mental Health Care Used the software for: Less than 6 months ### "Awesome practice management tool for any size Behavioral Health Practice!" April 20, 2017 5.0 Theranest is the best practice management system ever. I have used two prior practice management systems and none compare to theranest. Theranest provides you with billing that prints statements, reconciles billing and even emails statements to your clients. It also provides you with a nice graph that keeps you up to date on how much money you have outstanding and how much you have collected. The best feature of all are the notes! Love the Wiley notes and treatment plans. It saves me so much time when I am doing patient notes. The Wiley notes is an extra cost but is so worth it. I can do my notes in half the time. It creates goals, objectives, everything you need to capture patient data. You must try this product, I am so glad I did. Once last shout out is that there customer support is awesome! They pop up on my screen asking if I need assistance and send friendly emails. The price is amazing for the service.! Pros The many features that it gives the provider. Of course billing is easy and tracking revenue. Cons When you first begin using it, it may can be a bit confusing but once you practice you get used to it. Another con is that you can not transfer information from your old software. Review Source Response from Ensora Health May 1, 2017 Hi Tiffany, That is HIGH praise and we are so thankful that you have had such an awesome experience. We love to hear that you're enjoying the software and our customer happiness team. We appreciate you. Sincerely, the TheraNest team. HH Harlan H. Owner Mental Health Care Used the software for: 1-2 years ### "TheraNest--Great product for small/solo practices " March 24, 2016 4.5 Pros The product is easy to use and has most of the basic features needed in a Practice Management software package. I was attracted to this product partly because of their pricing structure that is based on the number of clients and not the number of users. We employ a number of part-time therapists so this fit our business model much better than the majority of products that are priced based on the number of users. Cons The system does import ERAs but the insurance interface is not very reliable or robust. It does not import all of the EOB information as other products do and it is not integrated into the client ledger as well as it could be. Thus electronic payment benefit and payment information is not always accurate or complete and takes additional work to process payments. The reporting capability is also limited as there is no custom report feature. We end up using a lot of spreadsheets to manage insurance payments and issues and also having to use insurance portals such as Navinet and Provider Express which take a lot of extra time. Review Source SS Stephanie S. Executive Director Mental Health Care Used the software for: Less than 6 months ### "Connections" August 6, 2019 5.0 I can now print notes and treatment plans directly from the system. Pros Session notes are written on a template that identifies treatment goals in the same space and allows for 90 day updates to be alerted. Cons I struggle with losing data when I switch to a different part of the file if I dont save first. I wish autosave happened when I switch pages. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraNest Priced be client not clinician or user. I am a intern run non profit and we couldn't afford to run a product that cost per user. Review Source Response from Ensora Health August 20, 2019 Thank you for taking the time to write us a review, Stephanie! We are happy to hear you are enjoying the notes and treatment plans! MS Michelle S. Used the software for: ### "best value for the money online service. " January 26, 2017 4.0 Much easier to enter payments are to correct mistakes or re-submit billing than several other programs. Pros They update and improve it constantly, I found everything reasonably easy to learn except the ERAs set up to help you do appropriate charting and notes. many features for any size practice. works through Office Ally. Responsive tech support. Cons tech support not available WHILE I’m stuck and have time to work on it! comes a day or so later. seems like every action requires two or three unnecessary clicks. I find it Very hard and confusing to manage incoming payments with ERA system. finally gave up and hired someone to figure it out (who works on another complex system) and she ended up using Office Ally to get the EOBs and then enter what is needed in Theranest. I wish they had someone available to hire already expert. Email/chat support is responsive and reasonably helpful… but they may not get back for a day or so… which means when I have a few hours to work on or work through problems my time is wasted and the help is not helpful because it could be quite a while till i’ve got desk time available again. Review Source Response from Ensora Health January 27, 2017 Hey Michelle! Thanks for the review, we're happy to see that you've found the software to be simpler than other ones you've used, we are working hard everyday to make things as simple and as user-friendly as possible, and know our staff is always here to help with anything you might need. Sincerely, the TheraNest team. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.