# Page 18 | TheraNest Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is TheraNest the right Mental Health solution for you? Explore 1033 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews --- TheraNest 4.4 (1033) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Page 18 - Reviews of TheraNest ## Showing most helpful reviews Showing 426-450 of 1033 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CR Charlotte R. QA & Contracts Specialist Mental Health Care Used the software for: 1-2 years ### "Easy to Use" October 4, 2021 5.0 Every charge and deposit have been for the exact amount and got deposited on the right day. We have never had any issues receiving our funds. Overall we are very happy with it and I love the features. Pros The interface was very clean cut and easy to use. New features are always being added. Cons You have to wait at least 24 hours to talk to customer service. There is no way to call and talk to a real person. Review Source MS MaryBeth S. Financial Advocate Health, Wellness and Fitness Used the software for: 2+ years ### "Mental Health Software" December 6, 2022 5.0 Very good. Pros Easy to use-user friendly. Allows me to do accounting from the reports I can garner from Theranest. Cons CAnnot add negative changes to insurance-take backs. Review Source Seth M. Owner Mental Health Care Used the software for: I used a free trial ### "It’s not SimplePractice" December 3, 2018 3.0 Free trial, switched to simple practice. Pros Overall decent features, I liked the calendar and color coding. Cons Not as easy to use as simple practice, less features overall. They charge you for email and text reminders per email and text. Seems ridiculous. Also no way to edit the intake and note form templates. Not good at all. Review Source Response from Ensora Health December 19, 2018 Hi Seth, we are sorry for any confusion. Email reminders are free and there are some features that are inactive during the free trial. But if you need more information we can provide a personalized demo for you! We do have note templates for you to utilize but if they do not quite meet your needs you are welcome to design your own custom form! MT Monica T. Receptionist Mental Health Care Used the software for: Less than 6 months ### "Click and Scroll X 100" October 4, 2021 2.0 Not a fan. Fix the above and I would like you better! Pros Not much right now. The bad outweighs the good. Cons There is no option for a cancellation list. Our therapists do nothing for a whole hour when there are cancellations. I never let that happen with the old program but now my hands are tied. Only under the daily calendar is their unavailability blocked out. This means much scrolling and clicking sometimes through two months to find an opening! Even choosing the correct therapist takes 3-4 clicks plus scrolling; the old program: one click. It’s not an time-efficient program; long lines at the window or on the phone lines keeping clients waiting and receptionists stressing. Too much clicking and scrolling to get to where you need to be. We are transitioning from Antworks/Benchmark which was very efficient in these areas. Review Source KS Kristen S. Clincian Mental Health Care Used the software for: 1-2 years ### "Review" October 4, 2021 4.0 I enjoy it and I don't find myself wasting time figuring out features. Pros I like that it is very user friendly overall. Cons Some features take a bit more practice to figure out. Review Source KA Kelly A. Owner Hospital & Health Care Used the software for: 1-2 years ### "It has saved me time and headaches in keeping track of client appointments and payments." May 4, 2018 4.0 Saved time and frustration Pros It is almost a one stop shop for all of my counseling needs. It streamlines billing with clients and insurance. I don't need a separate way to charge credit cards. I don't need to keep a ton of paper files on hand and I can do my notes or bookkeeping anywhere I have a computer. Cons They don't have a video system yet. They have some trainings but I haven't been able to find them unless I act like I am researching the software. Review Source Response from Ensora Health September 18, 2018 Thank you for the review, Kelly. We recently released Telehealth in TheraNest which allows you to offer online therapy sessions. It is HIPAA compliant and secure. You can read more about it here: https://www.theranest.com/hipaa-compliant-video-conferencing/ LS Leigh S. Licensed Professional Counselor Mental Health Care Used the software for: Less than 6 months ### "Business Made Easy" September 23, 2020 5.0 Love it. Love the aesthetics, the ease and the reliability. Pros TheraNest is so user friendly and convenient. I was worried about the business aspect of starting my own private practice, but now I feel like a business champ. Still lots to learn, but TheraNest simplified and supports many aspects of running my practice with professionalism and sound ethics. Cons There are a few glitches here and there, but nothing major. I’d like to be able to switch a client to telehealth from my phone more easily (the button is very tiny and I had to play around to figure it out), and a single sign-in family portal would be useful. But those are easily worked around. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing TheraNest After the trial period, it was the easiest to use and personalize (customized intake forms, for example). Review Source JM Jim M. Clinician Health, Wellness and Fitness Used the software for: Less than 6 months ### "Theranext " July 29, 2019 4.0 I was using a self created system, this is much better and I will stick with it. I have no idea if there are others that are better. I tried one other and didn't like it. Pros Simple EHR .. Works well. They are very helpful in setting it up. Great interface with the system Cons The billing is difficult and the reps have terrible customer support. Long-time on hold and sloppy response. Training videos are split in such a way that's it difficult to follow. Choppy Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraNest Phone support is good Review Source Response from Ensora Health August 6, 2019 Jim thank you for your honest review. We are happy to hear you thought TheraNest worked well overall! It sounds like you might of had some trouble getting enrollment complete with the clearinghouse. We are actively looking into ways to streamline this process to be more efficient for our customers. We hope you will consider TheraNest again in the future if you ever decide to rethink your self created system. SH Shelly H. Therapist Mental Health Care Used the software for: 6-12 months ### "Great prosuct" June 6, 2022 5.0 Great experience with this company Pros I like how easy the program is to use and it saves me time Cons I would like to be able to delete a client name easier Review Source AC Andrea C. Licensed Clinical Psychologist Health, Wellness and Fitness Used the software for: Less than 6 months ### "happy with TheraNest" November 9, 2019 4.0 I love the billing option. My clients consistently pay before the session begins, so I don't have to lose precious session time talking about payment. Pros Nicely organized to integrate different features, including scheduling, billing, notes, reminders. It has a nice Client Portal for secure messaging, where a client can review past communications and completed appointments. Cons Telehealth function is weak. I lost connectivity several times with clients, which has not been happening with my other video conferencing software. Also, it lacks the option to expand the video image to full screen and to hide my self view, in order to fill my entire monitor with the image of the client, to give me and the client the best video experience. Reason for choosing TheraNest Better design for therapy with payment coding and notes. Review Source Response from Ensora Health November 18, 2019 Thank you for the wonderful review, Andrea! We are happy to hear you are getting the most out of your TheraNest experience! We will have a member of the Support Team reach out regarding the trouble you had with your Telehealth service. TO Tim O. Director Mental Health Care Used the software for: 2+ years ### "easy to use" March 30, 2020 5.0 great! Pros After set-up , it is a breeze to answer --and most anything you have a question abut, you can find the answer right at the site by pressing the ? button --and you get a full article on the answer! Cons wish credit card input had place to put cvc code Review Source Response from Ensora Health July 24, 2020 We are so glad that you find TheraNest to be a breeze! AL Andrea L. Private Psychotherapist and Consultant Mental Health Care Used the software for: Less than 6 months ### "Great product, but TeleHealth and customer support is lacking" August 7, 2020 4.0 I'm going to submit all of my billing through TheraNest, because it's much more efficient than doing it on my own and will save me a lot of time for a small amount of money. Pros I like being able to submit billing, and I like the patient portal for new patients, so they can fill out information before I meet them in person or online. Cons It seems to have a lot of features that I still haven't had a whole lot of time to explore yet, but it is easy to get up and going by learning the basics in a short amount of time. I have had problems with the TeleHealth Sessions, but I think most issues are due to overstressed internet systems. One issue I haven't been able to resolve is the difficulty in seeing the client, or having the client see me at the beginning of the session without leaving and reconvening into the session a few times, and even that doesn't always work. Reason for choosing TheraNest It had the TeleHealth and billing options, but it looks like the TeleHealth service isn't working out. Review Source Hannah C. Psychologist Mental Health Care Used the software for: Less than 6 months ### "Satisfying practice management software" January 6, 2021 4.0 TheraNest was a satisfying tool for me, but it didn't really do the trick in terms of pricing rates. Pros What I liked most about TheraNest is that it offers all the tools you need to manage your mental health practice, be it a small one or a clinic. Think about scheduling appointments, billing your clients, managing client and session information. It also offers the options of integrating online therapy. Cons I wasn't really convinced to keep using the software, because the pricing was dependent on the number of clients your practice has. As my practice grew, I decided to switch. Review Source CT Cristy T. Therapist, Owner Mental Health Care Used the software for: I used a free trial ### "Great Platform for a Teletherapy Practice Looking for an 'All in One'" September 17, 2019 5.0 So far so good! I like the ease of use, all of the tools offered, and how documents etc. can be formatted to fit my practice needs. I hope to continue using this platform. Pros I chose Theranest on the recommendation of an online therapists group I am a part of. So far, I have enjoyed the price point, the scheduling, calendar, intake and notes portion of Theranest and I like what I know about the teletherapy platform as well. Cons I am not completely sure about the teletherapy platform in that I have only utilized it on a 'trial' basis. I like that it is built into the emr service and it seems to be competitive with other teletherapy platforms I have tried or looked into. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Doxy.me](https://www.capterra.com/p/158461/Doxy-me/) Review Source Response from Ensora Health September 23, 2019 Thank you for taking the time to write us a review Christy! We are glad to hear TheraNest is meeting all your needs as a Teletherapy Practice! MW Maggie W. Psychotherapist Individual & Family Services Used the software for: 2+ years ### "Excellent EHR" March 22, 2019 5.0 Pros Theranest is easy to use. It's features suit all of my needs for my private practice. Their customer service is top-notch. Highly recommended! Cons I can't really think of any cons. This software really suits my needs. Review Source Response from Ensora Health March 27, 2019 Maggie thank you for this glowing review! We think you are top-notch too! :) BF Brian F. Owner/practice manager Medical Practice Used the software for: 6-12 months ### "Terrible product. " March 13, 2023 2.0 Pros The looks are easy enough on the surface. But even from the there the functionality is poor. Cons The billing side is terrible. They won't let you post a zero pay payment, like a deductible, in an easy way. You need to post the payment, then find the patient, do the codes, and do the adjustment. And if there is secondary insurance, the user has to mark it to bill. These should all be done for the user. Reason for choosing TheraNest Cost. But sometimes cheap costs too much. Review Source Nicholaus E. Instructor Higher Education Used the software for: Less than 6 months ### "easy to use, little administrative effort" May 25, 2018 5.0 easy to use and manage client case load Pros The templates are great, produces good looking pdf reports and notes to send to coordinating providers, super easy to write notes, do billing, and generate reports. Cons I haven't used the customization feature but we don't customize forms in our practice because the process apparently seems tedious. Practice specific forms are still done on paper and scanned into the client's chart. No EBP assessements (i.e., PHQ) built in. Review Source Response from Ensora Health June 28, 2018 Thank you for the wonderful review, Nicholaus! Please let us know if you have any questions or need any help. IB Ina B. LCSWR Mental Health Care Used the software for: 2+ years ### "Great EHR product" December 28, 2022 5.0 Very good experience overall. Pros User friendly, up to date Electronic Records program. Great customer service. Cons Could use a spell check program when writing notes. Review Source JK Julie K. PMHNP Mental Health Care Used the software for: Less than 6 months ### "medication management user" October 4, 2021 4.0 below average for an EHR for medication management Pros I think it is good for therapy not for medication management Cons It is not very friendly for medication providers/medical providers. The minute changes in places to click to get into the scheduling pop up vs the chart is very annoying. There is no place right on the front that shows the sex or gender of the client, or the provider name. There are are too many places to sign, can the chart be in all on place. Instead clicking through screens can there be a toolbar? There is no interface with a national lab organization like Quest or Labcorp. The medication management intake and f/y templates require too much free typing and should allow more ability to click boxes, and pre populate favorite phrases. The diagnosis making and look up should be attached directly to the note not in a separate tab and location on the chart. We should be able to make a chart and all the things we need to do should be available in that one screen not having to jump to several different ones and then sign them all separate. It doesn't allow for a comprehensive note to be printed for referral purposes. Review Source JN Jae-Lin N. RMT Alternative Medicine Used the software for: Less than 6 months ### "GREAT!!!!!" May 23, 2024 5.0 Pros This product ... is so great for charting notes down! So easy to use Cons User friendly - cant say anything bad about it so far Review Source LL Loida L. Used the software for: ### "Great value for the money!" October 25, 2016 4.0 I have a very small practice and was looking for a PMS that would help me manage the paperwork without costing a lot of money. TheraNest has fit that bill nicely, is easy to learn and use, and has helped me keep track of my work. Initially I had very accessible and available customer support that walked me through various aspects of my learning. Lately, however, I have had more difficulty accessing the interactive online support. At times the icon doesn't appear on my page. TheraNest is always improving and responding to suggestions that are made, and has many help articles that are clear and easy to follow. I have only been using TheraNest for a few months, and there are features I have not yet explored. I have not used the client portal, their clearinghouses, or their voice or text reminders. My clients appreciate the email reminders that are free. I would recommend TheraNest to other clinicians. The main reason for the 4 stars on overall quality is the frustration I have had with customer support access. Review Source Response from Ensora Health November 1, 2016 Hi Loida, Thank you for taking time to provide TheraNest a great review! We are sorry for your frustration with customer support access. We're always happy to help you and you can reach out to us any time. Instant message us using the question mark in the bottom right hand corner when you're signed in to your account. Email us at support@theranest.com or call us at 1.800.867.7405 - support is option 2. If the instant messenger isn't available to you, it may be a plugin on your web browser that's blocking it. Our Customer Happiness Manager will be in touch to learn more about your customer support experience. Sincerely, The TheraNest Team AJ Audrey J. Office assistant Mental Health Care Used the software for: 6-12 months ### "TheraNest " November 3, 2016 4.0 I have been using this software now for 9 months. Overall I am pleased. Customer service is excellent. Seems comparably priced to other software companys. The mobile applications on an iPhone and iPad are my only complaints, needs improvement. They seem to be making changes all the time trying to improve. Recently added a client payment option in the portal, excellent feature. I use this as a sole proprietor so I cannot attest how it works for multiple therapist. I would recommend TherNest to others. Pros Customer service, that is does appointment reminders by text. Cons Mobile apps are not up to par Review Source Response from Ensora Health November 21, 2016 Hi Audrey, We really appreciate you taking time to provide us a review! We know how valuable your time is. Glad to hear you're liking the client self-payment feature. We'll be sure to keep you in the loop with all of our mobile app updates. We are continuously improving and as always, appreciate your feedback on how we can do that. Sincerely, Your TheraNest Team AD Aurelio D. Therapist/Solo-practitioner Mental Health Care Used the software for: Less than 6 months ### "I like Theranest. " April 28, 2021 5.0 I have had no problems, customer service is very good. I would love to have immediate, live support, but what is offered is pretty good. Pros I need to have something that is aesthetically pleasing. There are some competitors that don't cut it. I like how Theranest looks and works. The more I use it, the better I get at understanding all of the features. Cons I wish it was easy to also allow for client signatures on treatment plans, and similar documentation, via the portal as it allows for the intake process. This is not exclusive to Theranest, however. With the explosion of teletherapy providers out there, myself included, I strongly desire this functionality. Reason for choosing TheraNest It was mainly between TheraNest and Simple Practice. I chose TheraNest due to it having access to the Wiley Treatment Plans and Wiley Progress Notes and due to hearing about it having better customer service in comparison to Simple Practice. Review Source KP Katey P. Client Care Coordinator Mental Health Care Used the software for: 6-12 months ### "Great Updates, Quick Customer Service Responses" March 12, 2019 5.0 This makes our counseling office run much smoother, and will a lot less mixups or mistakes. It is great to be able to see the history and check who did what and make sure things are done properly. Pros clean, easy to use, not clunky or outdated, constantly being updated and added to, actually listen to consumers about updates that would be helpful in mental health field Cons can go down or be slow sometimes, BUT they are always quick to resolve it and are very responsive when you let them know of an issue Review Source Response from Ensora Health March 15, 2019 Thank you for taking the time to write us a review, Katey! We always love to hear how our customers experiences can help shape our product! PS Paul S. LCSW Used the software for: ### "Many great feature but a few deal breakers." March 7, 2018 1.0 Pros I love 90% of the software: intakes, batch superbills, and many of the other features. Moreover, I think the world of every person I was in contact with this company - so kind and responsive. Grade A++ Cons Here is why I will not buy this product... 1. Mandatory confirmation of self scheduled clients. I read a neg review about this and when I took the webinar I realized that this is a terrible feature that causes the therapist massive chronic inconvenience. My current online scheduler allows patients to schedule and then I see their name pop up on my calendar - super easy. With your system I need to confirm up to 40 appts every week for the rest of my career. Grade F -- 2. No Group Therapy system. The calendar will not allow multiple clients to sign up for one group. Deal Breaker. Grade F -- 3. No specific start times on calendar. If I have 2 hours free ( say 1 - 3pm) then I want to fit in 2 clients. Your system would allow one client to schedule at 1:30 - 2:30, thus allowing only one client during that 2 hour block. Deal Breaker. Grade F-- When you address these three issues please let me know and I'll consider signing up. Review Source Response from Ensora Health September 18, 2018 Thank you for your review, Paul. We'll share your feedback with the product team. Please let us know if you ever have any questions, we're always happy to help. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.