# Page 19 | TheraNest Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 19 - Is TheraNest the right Mental Health solution for you? Explore 1033 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews --- TheraNest 4.4 (1033) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 1st, 2026 # Page 19 - Reviews of TheraNest ## Showing most helpful reviews Showing 451-475 of 1033 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KC Karen C. Practice Manager Used the software for: 1-2 years ### "Consistency" September 21, 2016 4.0 Everytime I have a question, it is always answered in a timely manner. Do not have to wait days for a response. Awesome! Pros User friendly Cons Status of appointments automatically goes to "kept" when appointment time passes and user have to go in to change it, if client does not come to appointment Review Source Response from Ensora Health October 7, 2016 Hi Karen, Thank you for providing us an awesome review! We truly appreciate you taking time to do that. We'll be in touch to get your feedback on what appointment status you'd prefer for past appointments until its is changed by a staff member. You can change the status of the appointment to No Show, Cancelled or Late Cancel in the client's Appointment History or the Dashboard. Thanks again, Karen! Sincerely, The TheraNest Team AF Ava F. Postdoc Mental Health Care Used the software for: 1-2 years ### "Theranest Therapy Review" October 18, 2021 4.0 Pros I like the ease of using it and the aesthetics Cons I wish there was a way to do video. I use multiple video platforms for sessions Review Source KC Kristen C. Therapist Individual & Family Services Used the software for: 1-2 years ### "Excellent!" July 28, 2017 5.0 Cost effective practice management Pros This is the Most cost effective option I have found to manage a small private practice. The client portal is a wonderful tool to communicate with clients. Cons All of the concerns I have had or improvements I have inquired about have been promptly addressed or created by . Review Source Response from Ensora Health September 20, 2017 Hi Kristen! We're very grateful for your excellent review! Thank you for choosing TheraNest and thank you for being a great customer! Of course if you ever have any questions or suggestions on how we can improve, please let us know. We value your feedback and want to make sure you have the best experience possible. We appreciate you! Sincerely, Your TheraNest Team TF Tiffany F. Office Manager Mental Health Care Used the software for: Less than 6 months ### "Not new practice friendly " June 29, 2022 3.0 Overall, it is not a bad product but if you have a new practice and you are new to telehealth practice this would not be a good fit. Really wish we would have been provided some assistance with set up. Pros The easiest part was adding client information and the note format was super simple. Cons The billing and invoicing were painful to set up. way too many tabs to navigate. Can become expensive if you opt to use all of their services offered. Review Source AG Alicia G. Director of Clinical Support Mental Health Care Used the software for: 2+ years ### "EMR of ease" February 14, 2017 4.0 is a pretty good EMR for the money - it is user friendly and parts of it that give you problems, well, the service is par-none - there are a few quirks to it but once you get it ironed out, it should serve you well Pros it's functionality and ease Cons resetting itself and undoing all your changes Review Source Response from Ensora Health February 15, 2017 Hey Alicia! Thanks for letting us know about your experience with the software, we appreciate the feedback. We're always working hard to make sure the kinks don't affect you and we will continue to do so. Sincerely, the TheraNest team. Coretta I. Owner/Director Mental Health Care Used the software for: 1-2 years ### "A Must Have for Your Mental Health Practice" January 24, 2019 5.0 Pros An amazing tool that encompasses all the needs of a mental health practice in one! Scheduling, billing and coding, progress notes and treatment plans, etc. This software does it all! Cons I can not identify anything I liked least about the software but the pricing can be a bit expensive if you have many clients. Review Source Response from Ensora Health January 29, 2019 Thank you so much for the wonderful review Coretta! MM Mari M. Clinician Mental Health Care Used the software for: 1-2 years ### "Customer support" October 4, 2021 5.0 I am extremely satisfied with customer support. Pros Software is easy to learn and easy to use. Cons Group notes can be much improved. Not enough clinical information to enter. Review Source Sam J. Licensed Professional Counselor Mental Health Care Used the software for: I used a free trial ### "Super capable practice management software" April 18, 2019 4.0 Great robust product! Pros is a super robust and capable software. Compared to others I've tried, I find it easy to navigate and fully capable to handle all my needs as a private practice practitioner. Well done! Cons The user interface is the only drawback I found. The calendar and menu pages seemed too clunky in experience. But this is probably a preference issue. Review Source Response from Ensora Health April 23, 2019 Sam thank you so much for checking out our free trial and for taking the time to write us a review! Please let us know if there is anything we can do to help you get started! VR Verified Reviewer Mental Health Therapist/Co-Founder Mental Health Care Used the software for: Less than 6 months ### "Great EHR!" September 6, 2018 4.0 I really like it and I wish that they will implement the suggestions the counselors has been sending to them, which so far they have been integrating slwowly. Pros It is cheaper compared to other EHR companies. Has integration of video and encrypted message and it is easir to the client to navigate. Cons I cannot choose which forms I will send to my clients during intake or even assessment. Review Source Response from Ensora Health September 19, 2018 Thank you for your glowing review! Like you said, our customer's ideas guide TheraNest development. We are planning to allow therapists to select which intake forms to send via the Client Portal. LL Lindsey L. Administrator Mental Health Care Used the software for: 1-2 years ### "TheraNest: Mental Health Record Keeping Software" April 2, 2015 4.5 Pros 1) Clean interface and ease of use. is exceptionally easy to learn, which works well for a training facility where therapists are coming and going every semester. 2) Excellent customer service. TheraNest's support team is available by phone or by a link through the TheraNest webpage. They usually get back to me within an hour for any questions I have. Cons The feature we've wanted most from (which they don't yet have) is the ability to have clients electronically "sign" documents using their finger/stylus on an iPad. Currently, we have to print forms requiring client signatures (informed consent, release of information, etc.), have clients sign the paper copy, scan the copy back in, and drop it into one of the pre-set clinical document tabs in TheraNest. The other point on our "wish list" is ease of transferring information out to Excel or SPSS for research. Currently, this can only be done with demographic information. Review Source DB David B. President / Psychotherapist Hospital & Health Care Used the software for: 6-12 months ### "The best investment for my practice" March 7, 2020 5.0 Billing! Easily the easiest and cleanest billing process I have ever encountered! Pros I can't speak highly enough about how intuitive the platform is! Specifically, I love that I can set up my calendar for which days, what times, and applying user filters. Cons Almost nothing. The one area that took me a bit was figuring out the relationship between ERS's and my submitted claim. That being said, after the week of learning - things have been very easy. Review Source Response from Ensora Health July 24, 2020 Hi David thank you for the glowing review! We are so glad you have found TheraNest to be the best investment for your practice. ME Melanie E. Used the software for: ### "Theranest has saved me time and made my practice more efficient" February 27, 2017 5.0 helps me immensely in my private practice. It makes billing so much easier than before. I can submit claims to insurance and send Superbills to clients with just a few clicks. Having the credit card system has also made billing and payment much easier and more convenient. It also helps me in my intake process. Now clients can complete all of my paperwork prior to their first appointment, rather than have to spend time at the intake session. And by doing the intakes through Theranest, it populates their client chart, making it easier for me to have all of their info in the system, and not worrying about typing it again. Theranest has saved me so much time and made my practice more efficient. Also, the customer service/support is excellent. During normal business hours they are almost always available live -- by phone and online chat. I tried other software programs for therapists and this is far superior to what others offered in terms of support. When I first got the program, one of their tech experts called me and went through, step-by-step, the process of setting everything up to submit claims to insurance. The interface is also intuitive as compared to the other programs I tried. I have been really happy with Theranest. And also my clients really love the email reminders about their appointments. Review Source Response from Ensora Health March 13, 2017 Hi Melanie! Thanks for the review, we so appreciate your kind words and we love to hear that our software is making a difference. We are thrilled that you love all the features and that using TheraNest has been such a great experience for you. You're appreciated! Sincerely, the TheraNest team. BM Briana M. Therapist (ALMFT) Mental Health Care Used the software for: Less than 6 months ### "Review" October 4, 2021 3.0 Product feels "okay" for what the price seems to be Pros Finished documentation is concise; customer service responsiveness Cons Difficult to learn/navigate as a new user; functionalities appear disorganized; "save" functions don't always work Review Source SS Savannah S. Therapist/Office Manager Hospital & Health Care Used the software for: 2+ years ### "Good Quality with a Good Price!" September 19, 2016 4.0 We started using about 3 years ago. We began looking for a Practice Management Software that did what we needed, but also was easy to use and looked modern. We decided on Theranest because of the price and interface. Pros Cost is low Easy to use Great Customer Service Cons Still lacks some features, but they are quickly adding more. Review Source Response from Ensora Health September 22, 2016 Hi Savannah, Thank you for being with us for 3 years! You and your team are appreciated. Thanks for taking time to provide us a review. Sincerely, The TheraNest Team AC Amanda C. OTR/L, Owner Medical Practice Used the software for: 6-12 months ### "Excellent system that you can customize to your needs. " December 11, 2018 5.0 I'm an outpatient occupational therapist and use this system to create custom forms, document, bill, etc.. meets my needs. Pros You can create specific documents in the system. It has a secure document portal, a secure telehealth system, excellent customer service, and they are always working on adding more features to meet their users' needs. I highly recommend. It's easy to add specific services (like more staff, telehealth, credit card payments, etc.) that you want to use. I have a "front office" staff member who works remotely and makes it easy to do. Cons I can't think of much that I don't like about . Review Source Response from Ensora Health December 19, 2018 Thank you so much for the great review, Amanda! We are so happy to hear TheraNest meets your needs, we look forward to serving you further! KD Katheryn D. Associate MFT Mental Health Care Used the software for: 1-2 years ### "Multifunctional Tool" July 17, 2018 5.0 Paperless record keeping, ease of note maintenance. Access to records across our agency. Pros There are such a variety of features on that it can be adapted for all type of practice or clinician. Customer support is wonderfully helpful. Cons There are still some functionality pieces that are getting worked out and updated. Some features are quick "click heavy" but once you get the hang of it, it's not too bad. Review Source Response from Ensora Health July 19, 2018 Thank you for your glowing review, Katheryn! We'll continue to improve TheraNest based on our customer's feedback and suggestions. Please let us know if you ever have any questions, we're always happy to help. KM Kimatra M. CEO/ Therapist Mental Health Care Used the software for: Less than 6 months ### "Great software " May 24, 2019 5.0 Able manage clients files electronically, billing is made easy and scheduling is a breeze Pros I like how user friendly the software is. I like how easy it is to navigate, the training videos and the partnership with office Ally which makes the billing process easier. Cons The credit cards rates for accepting co pay online were too high Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraNest Was recommended by colleagues Review Source Response from Ensora Health May 29, 2019 Kimatra thank you so much for the review! We are happy to hear that your billing is a breeze with TheraNest! We do have some very competitive rates for credit card processing. There are no monthly fees, gateway fees, etc. You can also process payments without leaving TheraNest and store the card on file for future use! We will have a member of our Credit Card Processing team reach out with more information for you. SK Sarah K. Licensed Psychologist Used the software for: 1-2 years ### "This software is great but has room to grow!" May 17, 2017 4.0 Pros Ease of use and functionality is wonderful! It is a great tool and I love the client portal. As I said, there are still ways it can be improved. Cons Several things could be improved. I have left my thoughts so far on the Feedback pages by liking other suggestions or suggesting my own. Review Source Response from Ensora Health May 24, 2017 Hi Sarah, Thanks for the review, we really appreciate it. We agree that there's always room for improvement and we're so grateful for any you have to offer. Being a customer with us for 2 years has hopefully proven to you just how seriously we take your feedback and we look forward to continuing to better our software. Sincerely, the TheraNest team. NJ Noderea J. Private practice owner Mental Health Care Used the software for: 1-2 years ### "Theranest user" November 6, 2020 4.0 Pros is fairly easy to use and they provide tutorials that allowed me to learn how to navigate the system at my own pace. Cons My staff has access to the ledger. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Review Source DE Don E. Partner/co-owner Health, Wellness and Fitness Used the software for: 2+ years ### "Outstanding software for my growing biz" October 27, 2016 5.0 After reviewing my options I decided to go with . Best decision we made...now if we could do the same with other things...sigh. Great value for money and by far THE best customer service of ANY biz I work with. Quill could take a lesson from these guys! Pros Ease of use and scalability Cons Nothing Review Source Response from Ensora Health November 21, 2016 Thank you for your excellent review, Don! We are thrilled to hear you're happy with TheraNest and the support you've received from us. We truly appreciate you. :) Sincerely, Your TheraNest Team DM Denise M. Counselor & Spiritual Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Love this software" January 22, 2021 5.0 Pros I love the way this software is organized and how everything I need to do to work with my clients is all in one place. It is very user friendly and my clients are liking it to! I like how everything you need (like client intake and consent forms) is already there and ready for you to use. Also the Teletherapy software is working out great. I like it alot better than Zoom. I have yet to have any connection issues. Another thing I like is that help is always available when you need it. I also like having one person assigned to my account that I can call if I need to talk to a live person vs. using the chat. Cons It might be helpful if there was a Library or some kind of forum to share forms and ideas with other users. Also, I wish that the insurance billing was included in the overall price and not an additional charge to use it. Review Source CE Chris E. Director of Operations Hospital & Health Care Used the software for: 6-12 months ### "Excellent Software" May 23, 2017 5.0 Pros It is very simple and intuitive. We appreciate the level of depth with ease of navigation. Training and support are excellent. The support staff works hard to help, explain and provide guidance when needed. Cons Does not link to Quickbooks. We really need to be capable of integrating with accounting. It is very difficult to have all of our sales, payment details, AR and billing separate from our accounting software. Client Portal is still in need of improvement Review Source Response from Ensora Health June 7, 2017 Hey Chris, Thanks so much for the review, we're so glad that you're loving TheraNest and that it is simplifying your practice management. We appreciate your feedback regarding integration with Quickbooks, I'll pass this along to our development team. Sincerely, the TheraNest team. AS AMANDA S. Owner/Therapist Mental Health Care Used the software for: Less than 6 months ### "Amazing Customer Support" September 14, 2018 5.0 The customer service is superb and they are always improving their software. They really take your feedback into consideration. Pros The whole team is friendly, responsive, and easy to get in touch with. They offer email, IM, or you can call them directly. Sometimes billing issues are hard to explain in an email, so I love that we can problem solve together over the phone. I also love their claims help. The software is intuitive/easy to use. Wiley integration is great for notes for those who want it and I love that you can pick and choose which staff want to use it and those who do not, so that you are not paying for staff who do not want this function. Cons Improvements still needed on billing under clinical supervisor. Better ways to do payroll for hourly employee's vs percentage basis. Have fully paid invoices sinc with submitted claims area. Have a way to put in credit card for insurance payments. Review Source Response from Ensora Health September 19, 2018 Thank you for your wonderful review, Amanda. We appreciate your feedback and have shared it with our product team. Please let us know if you ever have any questions, we're always happy to help. LS Lynn S. Coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "The Best of the Best" March 25, 2019 5.0 We are brand NEW organization starting from scratch - has been there for us every step of the way for nearly EVERY aspect of our new clinic. Thank you TheraNest. Pros There is so much capability in this program that will help us to grow without ever outgrowing . The customer service is accessible and extremely polite and knowledgable. Their Tutorial Videos are amazing, but even if I don't have the time to use them - their staff is quick and efficient . I searched long and hard for a program that would give our organization everything that it needs - and TheraNest - gives us that and a whole lot more! Cons It is sooo extensive, that the learning curve takes a while even with the amazing customer service and training video's and knowledge base. Review Source Response from Ensora Health March 27, 2019 Thank you for all these kind words Lynn! We are so happy you've found a home here at TheraNest! We are here for you every step of the way! JN Jennifer N. Biller Mental Health Care Used the software for: 6-12 months ### "Add more report filters" October 4, 2021 4.0 I love because it is user friendly and very simply to work with. I am just used to having for options while searching for Checks, claims etc. Pros Ease of use is the best part of and I like the instruction videos Cons Reports tab doesn’t give many filters to make the report simpler for the provider. Creating a report by check numbers & dates would be great. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.