# Page 2 | TheraNest Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is TheraNest the right Mental Health EHR solution for you? Explore 1033 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews --- TheraNest 4.4 (1033) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Page 2 - Reviews of TheraNest ## Showing most helpful reviews Showing 26-50 of 1033 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KH Kamal H. Psychologist Mental Health Care Used the software for: 1-2 years ### "TheraNest is the Best" May 13, 2026 5.0 Overall, my experience with was mixed — there were parts of the system I genuinely appreciated, and other areas that made my workflow harder than it needed to be. On the positive side, I liked that TheraNest brought a lot of essential tools into one place. Scheduling, notes, client information, and billing were all accessible within the same platform, and once I learned where things were, I could move through the basics fairly efficiently. The interface wasn’t flashy, but it was functional, and the core features generally did what they were supposed to do. Where I struggled was with consistency. The system had moments where it felt glitchy or required extra steps to make sure things saved correctly. Navigation sometimes felt clunky, and I often found myself clicking through more screens than seemed necessary for simple tasks. There were also areas — especially documentation and billing — where I wished the features were more Pros 1\. The overall ease of use What stood out to me most was how easy was to navigate once I got familiar with it. The layout was straightforward, and I didn’t feel overwhelmed trying to find basic features. It made day‑to‑day tasks feel manageable rather than chaotic. 2. Having everything in one place I really appreciated that TheraNest brought scheduling, notes, client information, and billing together in a single system. Not having to jump between multiple platforms saved time and kept things more organized. It felt like a true all‑in‑one practice management tool. 3. Simple, reliable scheduling The scheduling features were one of my favorite parts. Booking appointments, viewing my calendar, and sending reminders were all pretty seamless. It reduced the mental load of keeping track of everything. 4. Easy client documentation I liked how straightforward it was to keep client charts, notes, and treatment plans organized. Even though some templates were limited, the overall documentation flow was clean and easy to manage. 5. Support when I needed it While support wasn’t perfect, I did appreciate that when I connected with the right person, they were genuinely helpful. The onboarding resources were especially useful when I was getting started. In short What I liked most about TheraNest was how simple and centralized it made my workflow. It wasn’t flashy, but it was practical — and that practicality made a real difference in staying organized. Cons 1\. The technical glitches The biggest frustration for me was the number of small but disruptive technical issues. Things like reminders not sending consistently, fields not saving unless I manually clicked in a certain order, or parts of the system freezing at inconvenient times. None of these were catastrophic on their own, but they added up and interrupted my workflow more than I’d like. 2. The navigation and overall flow I often felt like I had to click through too many screens to get to basic tasks. Some features weren’t where I intuitively expected them to be, and it made the system feel more cumbersome than it needed to be. Once I learned the layout it was manageable, but it never felt truly smooth. 3. Limitations in certain features There were areas where I wished the platform had more depth or flexibility — especially around documentation templates and assessments. It worked, but it didn’t always adapt to the way I prefer to structure my notes or treatment plans. 4. Customer support responsiveness Support wasn’t terrible, but it wasn’t consistently reliable either. When I needed help with something time‑sensitive, the response time sometimes felt slow, and the answers weren’t always as thorough as I hoped. 5. Billing quirks Billing worked, but it wasn’t as seamless as I wanted. There were moments where claims didn’t go through the way the system indicated they had, or where I had to double‑check things manually. It added an extra layer of oversight I wish I didn’t have to do. In short From my perspective, worked, but the combination of glitches, navigation friction, and feature limitations made it feel less efficient than I needed day‑to‑day. Review Source Response from Ensora Health May 19, 2026 Hi Kamal, Thanks for the detailed review and taking the time to share your perspective. Glad to know the all-in-one workflow for scheduling, notes, client info, and billing has helped make your day-to-day feel more manageable. The friction points you raised are fair, and we’re already working on a number of them. If you'd ever be open to providing more details, I’m happy to connect directly rather than route you through general support. You can email me at reviews@ensorahealth.com (put "Madison" in the subject line and it'll route to me directly), and I'll connect you with the right people. Worst case you get a clearer sense of what's actually in the pipeline. Thanks again, Madison TheraNest by Ensora Health MW Mike W. Licensed Marriage and Family Therapist Mental Health Care Used the software for: 2+ years ### "Makes My Private Practice Much Easier to Manage. " March 24, 2026 5.0 I have been using for over five years now. I first started using TheraNest when I was with an organization. When I moved to private practice, it was a no-brainer for me to use the same platform I had always found easy to use, and everything I needed to keep up-to-date paperwork was right at my fingertips. Pros What I like most about is that it is easy to use, and the support staff are available and helpful. Cons There is not much that I don't like about . I guess if I were to think about it, I would say that I would love it if there were more options in the intervention section of the treatment planning. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraNest I felt that it was easier to use and navigate. Review Source TM Todd M. Psychotherapist Mental Health Care Used the software for: 2+ years ### "Frustrated with Smartphone interfacing" March 16, 2026 4.0 Overall, I like and am happy with how it works when on my desktop and how it helps me run my business. The interfacing with the smartphone is the only thing that annoys me currently. Pros Value for money, ease of use and billing using credit card. Scheduling is also an obvious big part of why I use this software, along with sending paperwork to clients. Customer service has been professional and attentive they also get back to me in a timely matter that has been a plus. Cons Im very frustrated that the scrolling features often do not work on my Android phone. In the early stages of using this was never an issue. Over the last year I have needed to connect with IT to try and resolve this. Solutions work for a season then stop working again. It is inconsistent in this "bug." Sometimes its the schedule that wont move, while currently it is when I want to write notes, it wont scroll \[in fact its doing right now in checking it...scrolls for a second then freezes\]. This problem alone often makes me question continuing with the product as it needs to be smartphone compatible and dependable, it is super frustrating. Additionally, this year I received a 1099 with my personal name and not my company name. This was due \[I think\] to the switch over from Vantage to Ensura. Im not sure why or how this occurred. After several emails I think it should resolve itself next tax cycle, but this was another weird frustration. I dont care who runs my credit card payments, but to not have it align with my company name seemed like a "dropped ball." Water under the bridge unless my 2026 tax information is wrong. Review Source MW Marcia W. LPC Mental Health Care Used the software for: 2+ years ### "TheranNest- Growing to Meet Practitioner Needs" March 24, 2026 4.0 is a great product that is getting better and better. There is less repeating of information, and fluidity between screens has greatly improved. It holds all the information that you need and condenses under specific easy-to-find tabs. Pros was a great choice for my first EHR system when I opened my own practice. I had used TN for a few years as an employee only. Using it from the provider side was a smooth transition. Cons A few years back TN was a little bit clunky to use moving from screen to screen. Proper training in all of its features is essential. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraNest Cost and familiarity, as I was already using TN as an employee. Review Source KR Kelley R. Owner, Practitioner Mental Health Care Used the software for: 2+ years ### "Changes to workflow" March 20, 2026 3.0 Overall it has been fine. Often the feedback from ticket I get is useful and just recently, the information given did not answer the question. Pros Before all of the changes, I liked the ease of use. It was very easy for my office manager to toggle back and forth between the agenda and an individual calendar for a therapist to make appointments. Cons Changes to our workflow. My office manager must now pull up an individual person's calendar to find a spot for the client, then go back to the agenda and choose every counselor to display all appointments on the agenda view. Prior to the changes, the agenda did not change based on a calendar selection. It adds several steps to her job with EACH client and takes time. Review Source SK Sima K. Psychotherapist Mental Health Care Used the software for: 2+ years ### "Good old, friendly TheraNest " March 24, 2026 5.0 Well, I started my private practice with the in 2021. I used Ehana at my previous job, a mental health clinic. TheraNest was quite user friendly which I appreciated the most, unlike Ehana. The scheduling, claim submission, and the ease of documentation and communication with the clients contributed to having a somehow stress free practice. Pros I very much appreciated the ease of use, and the fast pace of documenting my clients’ sessions. Also, being able to trust the platform as far as the sessions’ confidentiality being concerned. Cons In general, I did not have any significant issues with . However, at the turn of the transition to Ensora, I seem to have lost some of my very important notes, i.e., some of the old treatment plans/documents, going back to 2021-2022. I reached out to the Ensora support team, they could not detect what had happened to those notes…still missing?!!! Switched from [eHana EHR](https://www.capterra.com/p/101446/eHana-EHR/) I used Ehana because it was offered through the clinic I used to work before having my private practice. Review Source LK Lori K. Director Mental Health Care Used the software for: 2+ years ### "Theranest experience from a relatively small agency " March 13, 2026 5.0 My overall experience has been positive. I appreciate that the developers send out information about changes made. Customer support has been quick and efficient. Pros I find it pretty intuitive. Pretty simple to use once you get a feel for how the overall program works. I like that the cost is based on the number of clients you're working with as opposed to the number of staff. This was helpful especially when we were just getting started. Cons I really don't like the way group sessions have to be scheduled. I also don't like that after someone is removed from a group, they may still show up on the progress notes list, even though it does show them as removed from the group, that tends to be an irritant for our staff. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraNest More cost effective for our needs. Other programs were too expensive starting out. Review Source JC John C. LMHC Mental Health Care Used the software for: 2+ years ### "Streamlined Workflow That Saves Time " March 24, 2026 5.0 Overall, this product makes my life much easier. I spend significantly less time on administrative tasks thanks to its ease of use and intuitive design. Pros Easy to use and well organized, this platform makes navigation simple and intuitive. The task-specific links are especially helpful, allowing you to quickly access exactly what you need without wasting time searching. The calendar features are practical and streamline scheduling, while the notes section is clean and simplified, making it easy to capture and review important information. Cons That said, the invoicing functionality could be improved by offering more flexible time frame options to better accommodate different billing needs. Review Source CR Cathlene R. Clinical Director Mental Health Care Used the software for: 2+ years ### "Good and bad" March 17, 2026 4.0 Over all it has been good, its getting a bit expensive as every luttle thing like using the ledger now costs so I have to use another way pf tracking my own invoices Not good Pros I like that is is reliable it usually works, the NEW layout isnt very user friendly anf finding things like treatment plan is hard its in an odd place as is the assessment? Please fix this Cons It is no longer user friendly findind intake assessment papers and treatment plans is strange and difficult to remembet. I also do not like that i cannot put a recurring telehealth appointment on the schedule. Alternatives considered [Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing TheraNest It was easier to use, not so much anymore, i might begin looking at alternatives Review Source VW Victoria W. COTA Medical Practice Used the software for: 2+ years ### "Easy to use Medical documentation site!" September 12, 2025 4.0 I am a therapy provider that uses Ensora Health at least 4-5 days a week. I start my therapy career using Ensora health and as a new graduate I found it very easy to learn how to use and very easy to continue to use throughout my career. I like how Ensora health gives you the opportunity to contact customer support and leave recommendations on how Ensora Health can improve. Pros I feel like Ensora Health is very easy to use, easy to schedule and edit appointments, and is easy to help manage and streamline workflow for multiple staff members. Cons I feel like when it comes to insurance claims and support for when to complete progress notes to ensure that new authorizations are submitted and files to continue treatment there is a disconnect between Ensora and when authorizations are actually due. Review Source DB Dorit B. Therapist Mental Health Care Used the software for: 2+ years ### "User Friendly and efficient" March 10, 2026 4.0 Overall, I enjoy using . It’s simple and easy to use, and it helps keep my work organized and efficient. Pros I like how easy it is to use. Scheduling appointments is simple, and I can make changes to my schedule without any hassle. I also like the AI note feature because it helps me write notes faster and saves a lot of time. Cons The AI note feature is not available for the initial assessment, and it would be helpful if it could be added there as well. I also prefer having the “Reminder Log” as its own tab rather than being part of a drop-down menu, which would make it easier and quicker to access. Review Source cR cynthia R. Therapist Mental Health Care Used the software for: 1-2 years ### "Theranest greatness" March 10, 2026 5.0 Overall I really like the app and really appreciate how it makes my job much easier. I'm able to store information and obtain the information and organized way. Pros I really like because it is easy to use for me and my clients. We just enjoy its accessibility on our phones. It is also cost effective. Cons There is not much that I dislike about it but as most online applications sometimes there can be a glitch or runs a little slower on an off day Review Source CW Claire W. Licensed Therapist Mental Health Care Used the software for: 6-12 months ### "A User-Friendly EHR That Helps Me Stay Organized" March 10, 2026 4.0 Overall, my experience with has been very positive. It provides the core features I need to run my practice efficiently without feeling overwhelming or overly complex. It helps me stay organized and manage documentation so I can spend more time focusing on my clients. Pros is very easy to use and has a clean, user-friendly interface. I appreciate that it keeps things simple without adding unnecessary features or overly complicated tools. It helps me stay organized with my daily therapy sessions and keeps important tasks on my radar. The reminders for treatment plans and progress notes are especially helpful for staying on top of documentation. I also like that the system flags notifications if there’s an issue with a client’s file, which helps prevent things from slipping through the cracks. Cons Very occasionally there can be minor issues with telehealth sessions. At times the video quality can be inconsistent, or a client may have difficulty entering the session, though this doesn’t happen often. Review Source TW Tina W. Administrative assistant Mental Health Care Used the software for: 2+ years ### "Not worth the price or time " September 17, 2025 1.0 I have worked with several programs over the last 25 years, and this program is by far the worst. In this day and age, program updates should be a positive move forward, not backward. Pros Do not like really anything about this program. If I could give it zero star on this site I would. Not worth the money. Cons Documents disappearing after saved in file, appointments disappear for no reason therefore our counselors have to save hardcopy since we can't trust this program. Any update causes more work for the company having to re-enter previous information save. When cancelling an appointment, the new update created extra steps to be taken in order to cancel it out. A biller at --proven by report ran--deleted all Blue Cross insurance information and when I filed a complaint along with supporting document---we never heard anything back. Company will try to save face by sending gaslighting messages that customer should have done this or that. Review Source MS Maria S. LMHC Mental Health Care Used the software for: 6-12 months ### "Financial loss and system glitch" October 29, 2025 1.0 terrible and would not recommend as their follow through with a solution is very poor and not good business practice. Pros This has been the most frustrating experience since Ensora took over from . In all my years using Theranest, I never once had an issue like this. Since the transition, I’ve had six clients cancel with less than 24 hours’ notice, and no one can explain why it’s happening. In this business, it is standard policy for cancellation and due to some kind of glitch that seems to have occurred since Ensora’s takeover, clients are now able to cancel appointments with less than 24 hours’ notice — something that was never possible before. This issue has caused repeated scheduling disruptions and financial loss, and it’s extremely frustrating that after all this time, there is still no clear explanation or resolution. Cons They have created a financial loss because of a glitch in their system and are unable to explain why this has occurred and still occasionally occurs. Review Source EW Elizabeth W. Therapist Mental Health Care Used the software for: 2+ years ### "Not worth the money" December 1, 2025 2.0 Pros I liked the functionality of the calendar and being able to customize it to meet my needs. There were templates already created in the system Cons It was difficult to make your own documents, very costly as your practice grows, and difficult to get ahold of customer service with issues. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraNest It was more cost effective at that time to utilize Review Source JL Jess L. Clinical Psychologist Mental Health Care Used the software for: 2+ years ### "Seven year user. Would not recommend. " April 9, 2025 1.0 Rapid decline. Over the past two years, with the constant changes that are unrelated to what I as a provider truly need or deem valuable, I am now actively looking to migrate to a new platform. I tolerated some decline because a large part of my work was slowed but not entirely interrupted by their changes. Currently, the changes are so disruptive that I am now willing to deal with the burden of migrating my whole system. Pros 7 years ago, was very user friendly, good overall user experience and extremely responsive and personal customer service. When an issue arose, I was actually speaking with a person and often would get the same person for the next issue, which was great for rapport. None of this is true now or for the last 2 years. It has declined immeasurably and I have seen them upset their users over and over again with changes that are unrelated and unwanted for the providers utilizing their system. Customer service is highly automated and dead-end. Price increases have been consistent. Cons Over the course of 7 years the service has declined, such that the customer service is no longer personal and live, but highly automated and lacking accountability or resolutions for very basic tech issues. Changes are rolled out often that are not regularly supported by providers nor are they communicated with advance notice. Currently, they have rolled out a systematic change with the transfer to Ensora and providers are fully unclear about what this means in terms of data usage and privacy re: AI integrations, options to opt out of unneeded services, price changes, note taking, and other ethical and clinical related issues. Their current responses are dismissive, uncaring, and blanket statements. It's a completely different company and experience from 5-7 years ago; Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraNest I was more familiar with it at the time. Review Source IO Irina O. Administrator Mental Health Care Used the software for: 6-12 months ### "Just a few more tweaks to make it 5 stars!" March 16, 2026 4.0 Pros I like how many areas this system connects that would otherwise be disjointed. I like that it gets updated and upgraded regularly. Cons I know you have done a rehaul of the scheduling process - and this is what I've been mostly using in , but it still is lacking in many aspects, which makes it more time-consuming than necessary to use. Review Source MT Madison T. Student Clinical Mental Health Counselor Mental Health Care Used the software for: 6-12 months ### "Theranest Review" March 23, 2026 5.0 Great! I think it has helped me a lot and keeps everything in tact for client paperwork and when I need something fast Pros The organization and that everything has a place. It makes my job easier to click on one thing and have it all be there. Cons Sometimes my drafts don't save automatically, and that is stressful, but it happens. I wish it would always just save Review Source JG Joseph G. CEO and LMFT Mental Health Care Used the software for: 2+ years ### "Theranest I Outstanding" February 17, 2025 5.0 My overall experience is a 10 out of 10. Some of my collleagues chose another platform, but I liked so much that I stayed with this platform Pros I live very much. I has all of he functionlality that I need to manage a successful private practice. The reporting system and the ach payment functions are outstandinding. Techical support is outstanding with a rich knowoedge base, online chat and voice to voice support make problem resolution easy and seamless. Cons I don't really have anything really here. It is dissappointing when there is a system problem - but these seem to be resolved quickly. Review Source sY stacey Y. psychotherapist Mental Health Care Used the software for: 2+ years ### "Uncomplicated and easy to use" February 11, 2025 4.0 overall, good value. having used other more complicated systems that counties and larger agencies use, is unlike those...TheraNest is uncomplicated and designed for therapists. Pros easy to navigate, billing is easy, can create standardized forms, can upload documents into client file, agenda and calendar view are helpful, notes are narrative-not drop downs Cons no way to communicate with clients within the system or send client documents to review (other than created standard forms) Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraNest cost, better navigation, suggestion of colleagues Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) needed something a bit more sophisticated and didn't like all the drop downs that could lead to insurance clawbacks Review Source kM karen M. Counselor Health, Wellness and Fitness Used the software for: 1-2 years ### "Satisfied Customer" March 16, 2026 5.0 I have been using for eight years and have found it easy to maneuver through. I like the Wiley treatment planner Pros is a value for the money there is great customer support if you encounter a problem and Theranest is easy to use Cons I do not have any complaints about . The feature that I would benefit from would be to check clients insurance. Review Source LC Laura C. Counselor Health, Wellness and Fitness Used the software for: 6-12 months ### "Counselor, LMHC " March 16, 2026 5.0 Thera Nest is very easy to navigate. I enjoy how easy it is to create my notes and my service plan. Pros The AI assistance improves the quality of my notes. The assistance in creating appropriate treatment plans based on the client's diagnosis. Cons The telehealth platform sometimes experiences difficulties during sessions. I feel like the telehealth platform is very limited Review Source LA Lorie A. Office Manager Mental Health Care Used the software for: 2+ years ### "Office Manager" February 11, 2025 4.0 We have been with for quite a while now and have had much success except for the billing component. Pros Tracking and keeping updated reports. able to work the systems pretty well. Cons We would love to utilize the billing features but have had difficulty in manipulating this process. Review Source NT Natascha T. LMFT Mental Health Care Used the software for: 2+ years ### "Very good value for money" January 21, 2025 5.0 I very much like . While there are glitches, for example, the 2FA isn't properly working yet, the tech support team responds fast and is motivated to figure things out and implement new features. Pros Price for value. Good features. Fairly intuitive. Good tech support. Cons Difficult to set up divorced parents for one child as system is not well set up to handle that; complicated. Document signing can be difficult when individual forms need signature by a client. Did not like the telehealth option as can only be used with clients, not prospects. Alternatives considered [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraNest Value for money. Great onboarding and customer support. Seemed fairly easy to use. Switched from [TherapyZen](https://www.capterra.com/p/151098/TherapyZen/) TherapyZen is a terrible product. Slow, lacks automation and security issues. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.