# Page 20 | TheraNest Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 20 - Is TheraNest the right Mental Health solution for you? Explore 1033 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews --- TheraNest 4.4 (1033) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 1st, 2026 # Page 20 - Reviews of TheraNest ## Showing most helpful reviews Showing 476-500 of 1033 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Alyssa S. Therapist/Co-Owner Mental Health Care Used the software for: 1-2 years ### "Great Supportive Tool & Database" May 20, 2020 5.0 My overall experience is good and the support team is really great at taking care of things. Pros Everything that’s needed to run a mental health office is all in one place. Cons The Telehealth platform, at times, can have problems operating on certain cell phones especially on the user end. Review Source Response from Ensora Health July 27, 2020 Thank you for the review Alyssa! We are honored to be able to support your practice needs! SD Steven D. CEO Mental Health Care Used the software for: 6-12 months ### "Progress notes and forms" February 7, 2017 4.0 The progress note format is all wrong for insurance purposes. It needs to have a SOAP or BIRP format. The forms should be easier to develop. Multiple checkbox are needed and ease of developing drop down menus are critical. Pros Very little down time. Cons Form development, note format and initial assessment needs more information Review Source Response from Ensora Health February 14, 2017 Hey Steven, Thanks for taking the time to let us know the issues you've had with TheraNest. We take your feedback very seriously and upgrades are based on what you need. Our notes are basically modified SOAP notes (the note template corresponds to SOAP as follows: S-Session Focus, O-Therapeutic Intervention, A-Mental Status, P-Planned Intervention). You can also add drop-down lists and check-boxes in custom forms as needed. We hope that helps and we're always here to help you out! Sincerely, the TheraNest team. RD Renae D. Dr. Health, Wellness and Fitness Used the software for: 2+ years ### "review of Theranest" October 11, 2021 3.0 I like it I just wish for a very small practice it cost under 50 dollars Pros I like the note taking feature for sessions Cons It seems expensive for a small practice Reason for choosing TheraNest it was recommended by other therapists in private practice Review Source CC Chemal C. Mental Health Therapist Mental Health Care Used the software for: 1-2 years ### "Software use" October 4, 2021 4.0 It gets the job done Pros It is pretty easy to use and adjust your clients when needed. Cons Sometimes in the evening time when i am saving a very long note the note doesn't fully save and i end up losing typed information. Review Source KB Kadeem B. Customer service representative Accounting Used the software for: I used a free trial ### "Customer service representative " December 20, 2022 3.0 Pros It is easy to use and very efficient for patient Cons It is every experience it is not for poor people Review Source RDHAR Rev. Dr. Henry A. R. School Social Worker/Therapist Used the software for: Less than 6 months ### "I am learning this new software and I am getting more and more comfortable with Theranest." May 31, 2017 5.0 Pros This software is easy too use once you get to really know the software. I am still struggling with some aspects of this software, but what I am finding out is that the more that one uses this software the more easy it is to use. I feel that this software now that I find myself really getting use to using it, is extremely valuable especially when it comes to seeing a lot of clients/patients on a regular basis. I basically by history as a therapist am not used to writing anything in front of my patients/clients unless it has to do with gathering information on a first visit in connection with an evaluation; otherwise, I love to devote as much eye contact with the individuals that I am serving as possible. The Software is now taking me to newer and higher ground as far as therapy is concerned and I am truly very grateful for this. Cons I find it sometimes difficult to write and complete progress notes for my clients so that the notes can be signed after each session, but I am presently getting more and more comfortable with this. Review Source Response from Ensora Health June 7, 2017 Hi Dr. Henry, Thank you so much for the review, we are so happy to know that you're getting more comfortable with TheraNest. We know that the system can take some getting used to, but if there's anything you find that you're just having a hard time with, please feel free to message our support team at support@theranest.com or give us a call at 1-800-867-7405. Sincerely, the TheraNest team. JK Jacquie K. Manager Mental Health Care Used the software for: 2+ years ### "Easy to use. Needs more functionality in billing. " July 27, 2018 4.0 Pros It is easy to use and filing bills is seamless with insurance companies. It checks for common errors before sending which saves time and money. Cons When billing clients there is no “tracking” so I know when and/or if I billed them already. I’m going to start a paper log but it would be so much easier if it could be automatically notated within . Review Source VR Verified Reviewer Qualified Mental health professional Supervisor Health, Wellness and Fitness Used the software for: 1-2 years ### "Decent platform" April 20, 2019 3.0 I use it as a mental health provider. Pros Its easy to use. Has a very clean and simple to display Cons its a bit complicated to individualize and make it your own Review Source Response from Ensora Health April 24, 2019 Thank you for the review! If you need any assistance designing your own custom forms please contact our Customer Happiness team! We would be more then happy to assist you. JL Jenn L. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Best EHR ever" October 11, 2018 5.0 I love the ERA aspect. I love being able to email clients a link to the portal. I love the intuitiveness of it! I love how user friendly it is. Pros This is such a user friendly and intuitive software. I'm a huge fan of ! It has freed up so much time and energy compared to my old EHR. Cons The inability to send different paperwork for different clients Review Source Response from Ensora Health November 26, 2018 Hi Jenn! We're delighted to hear you're a huge fan of TheraNest! We're a huge fan of YOU and appreciate you taking time to give us a review. Great news! Now you can send different paperwork for different clients via the client portal throughout the course of treatment! It's super easy and we can't wait to tell you more about it, so stay tuned for a follow up. Thank you for being an awesome customer, Jenn! Sincerely, Your TheraNest Team LA Lauren A. Therapist/Owner Mental Health Care Used the software for: 2+ years ### "Best practice management software, hands down!" October 2, 2018 5.0 Love it love it love it Pros \- Easy to use - So many features - scheduling, charging clients, electronic claim submission, and now teletherapy! - SO affordable Cons I have no cons! I really haven't had any issues with and I've been using it for nearly 5 years! Review Source Response from Ensora Health November 13, 2018 Thank you so much for the glowing review, Lauren! We look forward to continuing to serve you and your practice for many years. HB Heather B. Clinical Therapist and Business Owner Mental Health Care Used the software for: 6-12 months ### "Theranest gets 5 stars!" February 14, 2017 5.0 Excellent, easy to use product with intuitive features. I recently switched from Therapy Notes and am very happy with the change. Pros User friendly, monthly reports help me stay in touch with my business profitability, love the Wiley Treatment planner add-on because it makes completing my treatment plans a cinch! Cons Not many cons. I would like to get the method of copayment printed on my Superbills. But in their defense, I have not requested that fix yet. Review Source Response from Ensora Health February 15, 2017 Hey Heather, Thanks for the kind words, we love that you love TheraNest and that you have found it both easy and enjoyable to use. Thank you also for letting us know how the software could be better, I'll go ahead and pass that along to our team for consideration. Sincerely, the TheraNest team. SH Sharon H. Therapist/Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "I have not been very happy with Theranest, It doesn't offer half of what comparable softwares do." May 9, 2017 2.0 Not what I hoped. Pros Phone app was good but only lets you see by client or day. Unable to do much from it. This section is making me wrote more so - Pretty colors? Cons It is primitive and unnecessarily complicated at times. It is always DAYS until you hear back from a representative when you have a problem or question. The answer is "we are hiring people" but that is really not my issue nor what I am paying for. I will most likely not be renewing with . Review Source Response from Ensora Health May 11, 2017 Hi Sharon, we're sincerely sorry to hear you're not happy with TheraNest. We hope we can turn that around for you. Our Customer Happiness Manager will be in touch with you to see how we can improve your experience. Sincerely, Your TheraNest Team JR Janice R. Owner/therapist Hospital & Health Care Used the software for: 6-12 months ### "Review for Theranest" June 21, 2016 4.0 I had been with the same billing company for 16 years. Learning this system was a challenge for me. I appreciate the online support. Pros After my learning curve I like it a lot. Cons I do not like the bill for clients. I would like it to show insurance payment, write off, and co-payment by client as separate payments. Review Source Response from Ensora Health June 24, 2016 Thank you so much, Janice! We are working on a complete billing re-design which will help separate client payment from insurance payment. We will make sure to let you know as soon as this is released. Also, this article will walk you through creating an appointment from the calendar view: http://support.theranest.com/customer/portal/articles/1108338 We are always here for you if you need anything. :) Thank you again for the wonderful review. - The TheraNest Team JK Jessica K. Therapist Mental Health Care Used the software for: Less than 6 months ### "Great software, just not for individuals" November 25, 2019 4.0 Unfortunately, I felt that it ultimately wasn't worth the investment for me. It's not a bad practice management system. But I feel it would be better for a practice or organization that's more established, and has more providers. Pros I loved having everything all in one place. My billing, scheduling, notes, and more. Being able to enter client information directly during the intake process was helpful and reduced my mental load by offering an easy guide to follow. Cons The user interface design was very difficult for me to learn. I didn't feel like it was easy to find the information I needed to learn different functions. This was partly because it seemed better set up for a group practice or mental health organization, rather than a solo practitioner. There were additional features that would have been very helpful for a solo practice, but were only offered if I paid for an upgrade. Reason for choosing TheraNest The option to start at a lower fee and upgrade as I gained more income was attractive to me. The ads on Google were well-placed and easy to see the main features quickly. Review Source Response from Ensora Health January 16, 2020 Thanks for your review Jessica! We love to hear what all our customers have to say. We have customers of all sizes, from the solo provider all the way up to large organizations and everyone in between! KK Kim K. Therapist/Clinical Director Mental Health Care Used the software for: 6-12 months ### "TheraNest Review" June 12, 2019 5.0 Love having a single location where I bill, complete notes, utilization of Wiley notes and excellent customer service. Pros Absolutely appreciate the live person customer service! I tried a different system and decided what is important to me is to have a system that has supportive staff. I am a small private practitioner and highly recommend ! Cons Would like color coded Calendar options. Review Source Response from Ensora Health June 17, 2019 Kim we are so glad to hear you are so happy with your choice to switch to TheraNest! Thank you for the raving review! AS Audrey S. Counseling Intern Mental Health Care Used the software for: 6-12 months ### "Theranest review" October 18, 2021 5.0 Pros The accessibility of features and ease of use Cons I find the billing somewhat confusing, which may be in part the way that my organization does billing Review Source KM Kari M. Owner/Therapist Mental Health Care Used the software for: 6-12 months ### "Theranest" July 16, 2019 5.0 I tried several different EHR's before I decided on . I have used them through the first year of my practice, and am still very happy. Pros It is intuitive and easy to use. Billing is simple and easy. The client portal and reminder texts make running a one person practice easy. Cons I wish the calendar could be color coded and I wish there could could be a To Do List function. Review Source Response from Ensora Health August 5, 2019 Thank you for the wonderful review Kari! We are glad to hear your first year of practice has gone so smoothly with the help of TheraNest! DT Dorothy T. LMFT Used the software for: Less than 6 months ### "I am delighted with this program. I find it easier to use than others. It "makes sense" to me." May 4, 2017 5.0 Pros I appreciate how the program provides written instruction, video clips and the option of direct messaging with a staff person to help you understand a particular aspect of the program. This format is immensely helpful in learning the many facets of managing the entire spectrum of clinical and administrative tasks that the software provides. Additionally, this program efficiently links the clinical with the administrative in a seamless fashion. Nice! Cons So far, I don't have a comment about this. I am in the process of connecting with Availity RCM to proceed to using the billing component. So, hopefully that will give me a fuller experience of the scope of the software capability. Review Source Response from Ensora Health May 18, 2017 Hey Dorothy, Thanks so much for the kind review. We're glad to know that the videos and walkthroughs have been helpful and that you're finding the software intuitive. We love that you're having a good experience and we genuinely hope that continues even after you're connected to the clearinghouse. If it doesn't for any reason, be sure to let us know. Sincerely, the TheraNest team. CS Christy S. Counselor, practice owner Mental Health Care Used the software for: Less than 6 months ### "I really like it" September 19, 2019 5.0 provides a quality platform that integrates provider scheduling, notes, treatment plans and billing with a client portal. It has streamlined my business and cut down on my practice management time. I also appreciate how easy it is to get help. The help desk is quick and responsive. They have always been able to solve problems and answer questions. Pros Digital forms, integrated billing, notes, scheduling, treatment plans, a la cart add on services. Cons The billing reconciliation can be cumbersome...but the benefits definitely outweigh the cons. Switched from [EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/) Price, format, options Review Source Response from Ensora Health September 23, 2019 Christy we are so glad to hear that TheraNest has streamlined your business and given you back the most important thing - your time! MW Mary W. MFT Intern Hospital & Health Care Used the software for: Less than 6 months ### "Learning Curve... " September 19, 2016 3.0 I am new to , and I'm experiencing quite a learning curve. I understand how to enter in new clients, how to do session notes, and I can click on the tabs to write more detailed notes, etc as needed. I have not consistently gotten the calendar feature to work in a way that I understand, though, and this has been frustrating to me. Pros I like that the software is comprehensive, and means that there is not a need for hard copies. Cons I find that a lot of the software is not intuitive, and requires a person with experience with to explain this to me. I am training to be a therapist and not an IT person, and I do wish the software was a bit more intuitive, especially around scheduling. Review Source Response from Ensora Health September 22, 2016 Hi Mary, Thank you for your review! We're sorry you've been having trouble with our calendar. Learning a new system can be tough and we're here to help every step of the way. One of our Customer Happiness Specialists will be in touch today to set up a 1:1 with you. We provide unlimited training and support so please don't ever hesitate to reach out via instant messenger from within the application, call or email us support@theranest.com. Sincerely, The TheraNest Team VR Verified Reviewer Office clerk Mental Health Care Used the software for: Less than 6 months ### "Needs improvements" July 17, 2019 3.0 Pros Easy to use and very helpful with typing notes from clients. Cons Being able to see patients balances on therapists end. Company needs to listen to the users recommendations and there’s a bug that cuts off therapists notes after saving/finalizing. Glitches with scheduling. Also, customer service can’t come with solutions for these bugs after many complaints. Review Source Response from Ensora Health August 5, 2019 We are so sorry to hear that you are experiencing some technical difficulties. If you'd like to respond here with your name we'd be happy to reach out to help troubleshoot further. Or if you'd like to remain anonymous here we'd still encourage you to reach out to the Customer Happiness Team so we can get your concerns addressed. If your therapist are seeing balances it could be that your staff permissions just need adjusted. TheraNest is very receptive to customer feedback and feature requests! Our customers have helped us shape TheraNest into what it is today! MS Meagan S. Therapist/Owner Mental Health Care Used the software for: 6-12 months ### "Excellent customer service, user friendly" June 15, 2017 5.0 Saves time, cost effective, customer service Pros The customer service, ease of billing, reports, scheduling...it's all really great. I've used other software and is far superior, the most cost effective and user friendly. Another great bonus is that you can grow at your own pace. Cons It was difficult to figure out how to do billing with Office Ally and Medicaid, but once it was figured out, it's been really great, easy and time saving! Review Source Response from Ensora Health July 3, 2017 Hi Meagan, Thank you so much for taking the time to give us a review, we're so happy to hear that you're liking the system and that it's saving you time. Please let us know if you need anything and as always, we appreciate you. Sincerely, the TheraNest team. ME Mark E. Finance Manager Hospital & Health Care Used the software for: 6-12 months ### "Ease of Use is Excellent" December 7, 2020 5.0 Excellent! Pros Its ease of use is exemplary. It is easy to set up new clients and also bill. I am stunned how well the functionality encompasses what we need to do. Its like we had an EHR built right for us! Cons I would like to see the auto-post function change items over to "Paid" easier. If its not posting from an ERA, its kind of hard to change items over to "Paid" once payment has been received. For month end reporting this is critical. Review Source LR Lauren R. Intern Mental Health Care Used the software for: 6-12 months ### "theranest review ctc" October 7, 2021 4.0 good Pros the system can be easy to use and has features Cons can not fix things after signed diagnosis Review Source SS Shelby S. Counseling intern Mental Health Care Used the software for: Less than 6 months ### "Messaging via the app" October 12, 2021 4.0 I use everyday to communicate with clients and my team. Therefore, the most used feature on the app would be the messaging function. Unfortunately, that doesn't currently exist. I am writing to encourage your software team to add that technology onto the mobile app. Pros It is not currently available and I think it should be. Cons It should be available. I am looking for more messaging possibilities for the mobile app. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.