# Page 21 | TheraNest Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 21 - Is TheraNest the right Mental Health solution for you? Explore 1033 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews --- TheraNest 4.4 (1033) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 1st, 2026 # Page 21 - Reviews of TheraNest ## Showing most helpful reviews Showing 501-525 of 1033 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL JudyAnn L. Scheduler Used the software for: Less than 6 months ### "Generally very good. " May 19, 2017 4.0 Pros Broad ability to search client/patient lists. Quick SAVE reminders, Sensible time/calendar system for specifying appointments. Easy to send portal invitations. Custom form creation tools. Internal research ability. Security, Polite support Attractive and clear calendar views. Cons Difficulties with Thera-book on the client/patient side with intake forms. Vague knowledge base that seems aimed at set-up and presenting features. I would like to have more problem solving. Having to clear the entire staff calendar EVERY time I refresh or make a change. Review Source Response from Ensora Health June 7, 2017 Hey JudyAnn, Thanks so much for taking the time to review TheraNest, we're really glad you're having a good experience thus far. We're sorry that the client portal and support base aren't quite doing it for you, but we're grateful for your feedback. Sincerely, the TheraNest team. LM Lauren M. Psychologist Used the software for: ### "Mixed review of theranest's billing capabilities" November 21, 2014 3.0 I have been using TheraNest for about 6 months. I am disappointed with the billing function which is the main reason I am using the software. I switched from Theraquick, which in my mind was the perfect software for my needs, but unfortunately, is no longer supported and will not be compatible with DSM-5 and the new billing forms. Theranest is behind on development of some features that I find essential to managing my practice, most specifically having separate client and insurance balances for each client. Also, it is missing being able to allocate insurance checks amongst multiple clients' insurance accounts. Currently, I bill the insurance for my full amount and then wait for the insurance to pay and then bill the client the copay. There is really no way to do this within theranest so I have had to do an additional spreadsheet to keep track of copay balances owed and then generate my own bills for client copays. I was previously able to do all of this within theraquick. Within theranest there is no way to mark down the amount owed after insurance pays a portion without writing it all off. I am told this is under development, but unfortunately I'm having a lot of trouble tracking my money owed without it. Review Source Response from Ensora Health November 21, 2014 Hi Lauren, Thanks for the review. We continue to work on these things. You'll be glad to know that we release EOB processing today :) Everyday we continue to make progress. That's our guarantee to you. I'm sure very soon, you'll be seeing the features you mentioned. BM Brittany M. Business Owner/LMFT Mental Health Care Used the software for: 1-2 years ### "Great therapy software!" September 27, 2019 5.0 I highly recommend TheraNest as a note & billing software! You really get your money's worth and it keeps everything organized which helps business run more smoothly! Pros TheraNest made my practice organized, made billing easy, and helped me track insurance claims. The calendar is easy to use and it worked smoothly when having multiple users coordinating care for clients. Cons The insurance claim form was slightly confusing to figure out how to complete at first but after some time and calling the help phone number, I figured it out and all worked smoothly! Review Source Response from Ensora Health September 30, 2019 Britney thank you for leaving us a review! We love to hear you are enjoying all of TheraNest's features! We love to hear that TheraNest has made everything from notes to billing easier! MR Mallory R. Licensed marriage and family therapist Mental Health Care Used the software for: 2+ years ### "Very attentive " September 28, 2020 5.0 Pros User friendly, available staff to answer questions Cons Interface with insurance was a big challenge with initial set up. Review Source HP Holly P. Healthcare Revenue Cycle Manager Medical Practice Used the software for: 2+ years ### "Easy to use and cost effective" July 22, 2022 4.0 Overall, TheraNest is not difficult to learn and is rather cost effective. Pros I love that the software allows for easy patient/client account management. Cons It would be better if there was a way to manually update modifiers without them being actually attached to the CPT codes. I would also prefer that the system would retain history and not change old claims by updating to new insurance when it is added. We like to look back and see where claims were submitted to. Review Source LRS Lisa Robin S. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Thera Nest Satisfaction" June 26, 2020 5.0 Transitioning into Telemental Health is challenging, yet everything is HIPPA compliant and comes with a client portal which will ease stress for both client and clinician. Pros It is easy to utilize, lots of trainings one can do at their leisure to build efficiency, competence and confidence, and it has EVERYTHING one needs to run a business smoothly, ethically and inclusively. Cons At first it was overwhelming with all of the information and tutorials, as I have never done anything like this in my life. Yet, by taking one tutorial at a time, i am learning and growing!!! Reason for choosing TheraNest Easiest for me to comprhend! Review Source Response from Ensora Health July 27, 2020 Lisa we are so glad you made the switch to TheraNest and that you are able to run your business smoothly, ethically and inclusively. We appreciate your business! KB Kim B. Counselor/Owner Mental Health Care Used the software for: 6-12 months ### "TheraNest has elevated the quality of our office procedures. " May 18, 2017 4.0 We were able to go paperless at our office, which was amazing. Pros I like the scheduling support and the ease of accessibility from any device anywhere that TN provides. Cons I wish the billing statements were a better quality. They do not print well and they look plain. One client misunderstood the verbiage and under paid the balance amount due. Review Source Response from Ensora Health May 24, 2017 Hi Kim, Thanks for the review, we're so glad that you were able to go paperless. It's better for your practice and the environment so yay! We understand what you're saying about the quality of the printing and we appreciate you letting us know. I'll pass this along to my teammates as a customer request. As always, thanks for your patronage. Sincerely, the TheraNest team. JB JoDee B. Partner/ Psychotherapist Used the software for: ### "Overall good software. A few suggestions follow:" October 24, 2015 3.0 1\. I would like to be able to switch between screens i.e.: client information and then toggle back to a note, (Or between an assessment and a note) without having to completely get out of one before I select another and then select the first to get back to it again. 2. It would be nice for clients to be able to log into the client portal for filling out forms only. This would alleviate me having to tell them that "although you'll receive instructions on how to schedule your sessions, we do not use this feature, so bypass this in the future." 3. When clients fill out their intake forms through the client portal, It would be helpful if the the client's information periodically saved automatically and was available if they want to get in later to add or change before submitting in the portal. 4 .When clients attend groups and individual sessions, It would be helpful if therapists could set a "default" button so that you didn't have to enter through generic notes, select individual, select notes again .... and repeat this 3-step process every time you want to see a client's individual notes. 5. It would be great if the system included a feature that could print a weekly report of all clients who attended sessions for that week, with dates, CPT codes and dx. 6. It would be nice if the printout for assessments would allow for paragraphs, bullets, etc. rather than straight text that runs together within each box. We do appreciate your work. Thank you Review Source LT Lynda T. Owner Mental Health Care Used the software for: 2+ years ### "Best value for your money" December 11, 2018 5.0 Overall it’s a great software, it’s streamlined a lot of my task and helps me be more efficient. I like that it’s constrntly evolving to meet the needs of its customers. Pros It’s very user friendly. Easy to navigate and has features you don’t think you need until you need it. Cons The option to customize reports. Like demographics information or insurance information. Review Source RK Rachel K. Owner & Therapist Used the software for: ### "Great Scheduling, Billing, and Note keeping for the Private Practitioner" March 19, 2015 5.0 I am a private practitioner and small business owner. Finding TheraNest has helped streamline the process of scheduling, record keeping, and billing by putting it all in one place, and at a very affordable price. I love that once you enter the client and what type of appointment it is into your calendar, this will easily transfer over to the client's monthly invoice and insurance billing forms, while I barely have to type in anything--the system does the heavy lifting. So easy! When I ran into problems early on with the billing side of things, their customer service team easily helped me problem-solve and fix the issue quickly without delay. I get paid quickly and regularly by insurance companies now, and very much appreciate not having to hire an outside billing service. TheraNest is very affordable compared to other services. I highly recommend TheraNest to all my professional colleagues, and in fact, a few have switched over to this service from the other systems they were using because of how streamlines and connected the process is--eliminating the need for outside record keeping or billing or calendar software. The website will also help you keep all your records safely and electronically all in one place--no flipping through multiple files anymore. As a business woman, I also appreciate the ability to run reports and see how many of my invoices have been paid, what is outstanding, and how much I am having to write off. Can't say enough good things! Review Source Dauzrion D. Office Specialist Mental Health Care Used the software for: Less than 6 months ### "Love this Software!" August 10, 2022 5.0 Pros We use this software for our outpaitent therapy and it works great, never gives us any issues. Cons There is not much to not like about this software. Review Source SR Sean R. Executive Director Religious Institutions Used the software for: Less than 6 months ### "Our counseling team at NewLeafCounselingCenter.com is very happy we made the switch." May 1, 2017 5.0 Streamlines all of the things we need in an EHR Pros We like having an all-inclusive system where we can schedule (and syncs with Google Calendar), take client notes, handle all of the paperwork (with no paper), collaborate via secure chat, process payments, automatically have the funds deposited in the bank, run reports, and have an app that gives each of us access to our caseload. Cons We have had a few glitches along the way, but it's probably due to user error. We would like to see some more robust reporting that allows us to run customized spreadsheets. Customer service is great, but it has usually been a few hours before we get a response. Review Source Response from Ensora Health May 1, 2017 Hey Sean, Thanks for the review, we're thrilled to hear that your practice is happy with our software. Thank you for highlighting the features we offer and for speaking to how wonderful our Customer Happiness Specialist are, that's such great encouragement for them. We appreciate your patience with us and always want to know if there's anything we can be doing to serve you better. Sincerely, the TheraNest team. CM Caroline M. Psychologist Owner Mental Health Care Used the software for: 1-2 years ### "User Friendly Integrated Health Record" February 13, 2019 4.0 I love this product!! It streamlined by clinical and business operations!! Pros Ease of use. Combines patient clinical and billing information in one. Technical support personnel are responsive and friendly. Cons Does not always load pages quickly, sometimes requires page refresh. Could use some formatting improvements for some of the billing/fiscal reports. Review Source Response from Ensora Health February 18, 2019 Thank you so much for the review Caroline! We are happy to hear you are loving the convenience of an all inclusive practice management solution! JB Jennifer B. Administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "TheraNest and The Wiley Planners" October 2, 2019 5.0 Pros TheraNest is very user friendly. I love the addition of the Wiley Planners. They really improve the treatment planning and progress notes process. Cons The only bad thing I would say is very minor. I think that anytime a client's name is visible the user should be able to drill down on the name to access the client file. Most of the time, this is true. There is one place that it is not. Review Source Response from Ensora Health October 11, 2019 Thank you so much for leaving us a review! We love to hear that you find TheraNest and the Wiley Planners to be user friendly! There are short cuts to access your client information anytime you see the blue hyperlink. A member of the support team will follow up to see where we might be able to include an additional short cut! ER Elizabeth R. Program Administrator Used the software for: ### "Amazing Software!! You will NOT be disappointed" January 12, 2016 5.0 Seriously if I could give them 10 stars on everything I would. I help operate a small nonprofit with approximately 20+ staff members. Up until we started using Theranest in November we were still using paper notes for documentation. The majority of our work is done in the client's home, and we needed to transition to an easy to use software that allowed us to keep our client files organized on the go. I did some research into other electronic note taking systems, and I was honestly shocked at how expensive they were! Theranest is incredibly affordable. They even offer an annual payment that cuts down on your monthly cost. The customer service is AMAZING. You can chat with their representatives during normal work hours, and they will get back with you quickly. I feel as though they are part of our team, and not like I am talking to someone who isn't familiar with Theranest or its functionality. I can't speak to the billing aspect of Theranest - because we do invoices through the state, but so far Theranest has solved A LOT of problems for us regarding documentation. I hope they stay around forever. If you are looking for a software that is affordable and allows for you to make your notes look professional and keep your office running smoothly - give it a try. They even offer a free trial to see if you enjoy it. Review Source Response from Ensora Health January 26, 2016 Hi Elizabeth, Thank you so much for leaving a review! We are always just a "click" away. :) Let us know if you need anything. Meredith A. therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "will continue using theranest" September 21, 2018 5.0 Customer service is great!!! Pros I did lots of research before deciding. It had the features that were most important to me and for a reasonable fee. Cons There are lots of features I want and even feel we really need that are not available. Review Source Response from Ensora Health November 13, 2018 Hi Meredith, Thank you for the glowing review. We really appreciate it. We'll reach out to better understand how we can better serve you and your practice. Thank you! MY Monica Y. Program Director Mental Health Care Used the software for: Less than 6 months ### "Poor Customer Service" February 8, 2021 4.0 Pros It is easy to use and very intuitive. I have no problems with the actual software--it is everything that we needed and more. Cons In less than a week, we have had the WORST customer service experience of my life! First, we were charged incorrectly on our first bill. Now, we have spent two weeks trying to reach the billing department to correct this and have received NO response after leaving 2 voicemails and 3 or 4 emails between my \[SENSITIVE CONTENT HIDDEN\] and myself. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing TheraNest Cost--we appreciated the billing per client rather than practitioner. Review Source RH Rachael H. LCSW Mental Health Care Used the software for: Less than 6 months ### "Theranest's Exellence" September 21, 2016 5.0 TheraNest has been a very helpful tool in facilitating the organization of my private practice. It has made starting a private practice much easier as all of my client's information including insurance information, progress notes, assessments, and scanned documents are all in one secure place that I can access from any computer where I have a secure internet connection. I have already recommended TheraNest to friends/colleagues and will continue to do so. Pros I have enjoyed the ability to connect insurance billing with my clearinghouse which has made submitting and organizing claims much easier and less time consuming. It is also great to be able to track client's attendance. I have found TheraNest's technical support to be very engaging, knowledgeable, and helpful. Review Source Response from Ensora Health October 7, 2016 Hi Rachael, We're thrilled to receive this stellar review! Thank you so much. We appreciate you recommending us to your friends and colleagues. You can get an unlimited amount of free months on your subscription for those you refer to us and subscribe. We'll send you more information that. Thanks again, Rachael! :) Sincerely, The TheraNest Team. CD CAITILN D. Psychotherapist Mental Health Care Used the software for: Less than 6 months ### "Excellent Customer Support" March 3, 2021 4.0 Overall I am very pleased with TheraNest and will continue to use the platform. Pros I have had such a wonderful experience with the customer support team at Theranest. They have done a great job at checking in, trouble shooting, and offering me support as I learn the program. Whenever I've had an issue or question, they promptly and politely followed up. Cons I am needing a bit longer to get used to locating what I need on the site than is normal for me. For me personally, I would like for categories and headings to be more user-friendly. Reason for choosing TheraNest TheraNest offered features at a slightly lower cost and I had heard good reviews from colleagues. Review Source KM Kathryn M. Psychotherapist Mental Health Care Used the software for: Less than 6 months ### "Great product!" March 10, 2019 5.0 I appreciated the fact that the sales team did not hound me to subscribe to the plan. The rep was friendly and to the point. I have only had one occasion to contact the support team and they were very responsive (no waiting on hold, received a callback within 15 minutes). The support rep was understanding and did not make me feel like I should have known the answer or that I was bothering her with such a simple question (which it was). I wish I had done this years ago! Pros This is a very easy software to navigate. I am not very "technologically minded" and I had no trouble with this software! Also, the transition from my old software to Theranest was seamless. Cons Nothing yet! I have no complaints. The software does what it says and I have not experienced any issues at this point. Review Source Response from Ensora Health March 14, 2019 Kathryn thank you so much for the raving review! We appreciate you sharing your experience! VR Verified Reviewer Used the software for: Less than 6 months ### "Best Inclusive System for Coat" June 26, 2017 4.0 Pros \- intuitive interface/ easy to use for clinicians - customer service accessible within the system through chat - customizable forms that can be accessed and used within the system just like pre-provided forms Cons \- internal chat can be a bit slow to respond (longest wait was 4 days/ average wait 1 day) - billing system a bit less intuitive than clinical side Review Source tS tamara S. Sr. QA Investiations Assistant Biotechnology Used the software for: 6-12 months ### "Growing system!" November 13, 2018 5.0 Pros I love the interface, it is excellent and very easy to use. It is also excellent for its cost. The support is very helpful and always on point. Submitting patient paperwork is an add on charge though which should be free. Cons It is difficult and not easy to create the forms. It is actually extremely time consuming. That is the only con though. Review Source Response from Ensora Health December 17, 2018 Thank you so much for the review! We are happy to hear you are enjoying TheraNest so far! The Client Portal is an optional add on service but does include many great features like self-scheduling, accepting payments, submitting intake forms, secure messaging, and more! It is free for your first user! We also have a team of experts and great training options available if you need assistance with Custom Forms! Here is a guide to get you started: https://help.theranest.com/custom-forms/how-to-create-a-custom-form JR Jill R. Accounting and Billing Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Excellent software for therapy management" August 22, 2019 5.0 Theranest is going to save us a lot of time. There is more consistency from one therapist to another in both calendar appointments and notes, which makes it easier from a billing perspective. Also, by replacing a lot of our manual processes, our activities are less prone to errors, which streamlines the billing process and minimizes invoices or notes forms from getting kicked back from our providers. Pros Easy and intuitive to use, great training videos and knowledge base articles, prompt customer support Cons I would prefer more csv export capabilities for different modules and data in Theranes, in order to customize output and integration with our other external processes and systems. Therapy is only one of the services that our organization provides, so there are other software and applications that we use as a company that need to be integrated with Theranest. Review Source Response from Ensora Health August 26, 2019 Thank you so much for the thoughtful review, Jill! We are glad to hear that you are getting the most out of TheraNest and it is streamlining your business! All the reports within TheraNest export to a CSV or PDF file. We would be curious to learn more about the needs for your particular organization. We will have a member of the Support Team reach out to go into more detail with you. Thanks again! RM Renee M. LCSW Health, Wellness and Fitness Used the software for: 6-12 months ### "Process Flow" May 6, 2019 4.0 Good Pros Staff are friendly and patient. Response time is also good Cons Can’t use my own documents, no an easy way to build a document any way too time consuming Review Source Response from Ensora Health May 7, 2019 Thank you for the review Renee! We are happy to hear you are getting the support you need from our Customer Happiness team! You are welcome to send your own intake forms to clients if you don't want to build them in the platform, there is another way! We will have the team reach out with more information. Nicole B. Licensed Clinical Psychologist Mental Health Care Used the software for: 6-12 months ### "Easy Peasy" September 24, 2018 5.0 Overall, it is been easy to use and very convenient. It is easy to write notes, input a new patient with their information and collect and apply payment. Pros It is user friendly and very organized, making it easy to use. Cons Some features can be confusing, for example if you see a patient for a session length that does not have an existing category. Review Source Response from Ensora Health November 13, 2018 Thank you for the review, Nicole! We appreciate the help. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.