# Page 3 | TheraNest Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is TheraNest the right Electronic Medical Records solution for you? Explore 1029 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews --- TheraNest 4.4 (1029) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 23rd, 2026 # Page 3 - Reviews of TheraNest ## Showing most helpful reviews Showing 51-75 of 1029 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JH Josh H. Practice Manager Mental Health Care Used the software for: 1-2 years ### "Great EHR for Small Practices" May 13, 2025 4.0 Great EHR! We loved that pricing was al la carte based on our needs and usage. Basic customizations as well. Pros Very user friendly with multiple tools to help with managing a practice. Cons The invoicing was confusing at times and it was challenging that we couldn’t lock down the financials by month. This created issues if someone had to make a correction since this would change historical data. Review Source kM karen M. Counselor Health, Wellness and Fitness Used the software for: 1-2 years ### "Satisfied Customer" March 16, 2026 5.0 I have been using Theranest for eight years and have found it easy to maneuver through. I like the Wiley treatment planner Pros Theranest is a value for the money there is great customer support if you encounter a problem and Theranest is easy to use Cons I do not have any complaints about Theranest. The feature that I would benefit from would be to check clients insurance. Review Source MJ Marlene J. Receptionist Mental Health Care Used the software for: 2+ years ### "Honest Feed Back" February 17, 2025 4.0 Over all it is good. We had an issues 2 weeks ago, that was time sensitive and we could not get the issue fixed until a week later. That was unacceptable. One of our receptionist entered the wrong amount for a copay and instead of charging the client $27.08 they were charged $2708.00. This charge went to a credit card thankfully and not their back account. When we were made aware of the mistake the next day, we could not return the payment due to having a cap set at $1000.00. This took 2 different people and 5 days later to fix. The client had to dispute the charge through the credit company to get this removed. This should never have gotten to that point. We should have been able to return this amount the follow day. (2 days at the most) Pros I like the way it is set up and you have everything you need for that client in one spot. Cons You are limited to space in some areas and not able to highlight certain things in the note section, or make them bold. So they will stand out. Review Source KR Kendra R. LPCC, RN Mental Health Care Used the software for: 1-2 years ### "Many features at an affordable price " February 13, 2025 4.0 I had a steep, but swift learning curve using the platform, and my customer service rep, \[sensitive content hidden\], answered all of my questions patiently. It's very nice that it offers an affordable HIPAA compliant video option. I feel that it was a worthy investment for my practice. Pros The value- it's an affordable price, and a very thorough platform. Cons New clients cannot do their intake paperwork on a smartphone ( or they try and are not able to fully submit it). I would like there to be a template for DAP notes, but SOAP template works fine! Review Source ME Michael E. Licensed Professional Counselor Mental Health Care Used the software for: 2+ years ### "Good Overall..." February 13, 2025 5.0 It is positive overall. It has been a consistent way for me to run payments and manage client files. Pros It is easy to use and covers all my business needs. Cons It is expensive and cumbersome when you run into client limits. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraNest I was more familiar with TheraNest and had a positive experience with it previously. Review Source sZ sydney Z. Mental Health Therapist Mental Health Care Used the software for: 6-12 months ### "Therapist notes and treatment plans" March 12, 2026 5.0 Good tool for what I need. The practice purchases this program for our staff with the office manager capable of support. Pros Easy to navigate, see the calendar as a month at a glance view. Notes section has the added AI assistance to type accurate documentation. Cons If I toggle between screens, the information is sometimes deleted of what I had previously typed. I have to retype some of my responses. Review Source GP Greta P. Psychotherapist Mental Health Care Used the software for: 2+ years ### "On Theranest, you can only access to next 60 days" February 26, 2025 3.0 I have been mostly happy since 2018, but now that I can't see or change anything on my schedule beyond 60 days I am considering switching. Pros has all I need--scheduling, reminders, CC billing, superbills, telehealth platform, customizable forms Cons The merged and customer support has diminished and a recent software update blocks us from seeing and changing appointments more than 60 days in advance. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraNest I did 30 day demo of each. Simple didn't answer any questions during that month, thera did. Thera was more costly, but getting answers to questions is valuable and worth $. Review Source AF Ashton F. Family Support Human Resources Used the software for: 6-12 months ### "Top tier customer service " March 16, 2026 5.0 Overall experience is great, I really enjoy the customer service option and never feel as if I am left in the dark. Pros I love their customer service the most. Anytime I have any problems, I send customer service a message and have never ended a chat without a resolution. Cons There is not really one thing I dislike, but I have had some trouble with the notes & using previous notes. Review Source WM Whitney M. Therapist Mental Health Care Used the software for: 6-12 months ### "Easy to learn and navigate" March 19, 2026 4.0 Overall it has been a very positive experience. I was completely unfamiliar with it before using it and learning it was not difficult. Pros Very easy to navigate. The improvements have helped necessary functions to be more easy to find. Overall like the navigation. Cons Can sometimes struggle with connection issues or items saving if I need to toggle between more than one tab. Review Source AD Autumn D. Mental Health Counselor Mental Health Care Used the software for: Less than 6 months ### "helpful tool for providing services to my clients" March 17, 2026 4.0 Pros organization helpful for therapists to provide efficient service ease of use helpful appointment scheduling Cons n/a. Review Source DM D'Nicole M. Therapist Mental Health Care Used the software for: 1-2 years ### "Good but not Great - yet!" February 20, 2025 4.0 Overall, I would say that TheraNest has been a good experience, and I would recommend it to other therapists. Pros I like how easy, simple and applicable TheraNest is to my documentation needs. Cons I do not like how this program does not automatically save my work. If I am not saving notes/assessments (short and or long documents) periodically and there is an issue with TheraNest or the internet connection, all is lost, and I need to start over. This creates more work for me and demands more of my time. Review Source MJ Marilyn J. Social Worker Therapist Mental Health Care Used the software for: 1-2 years ### "Intuitive Platform" February 17, 2025 5.0 I like it and have no overwhelming issues. It is easy to learn and use and explain to others who are first using it. Pros Easy to use, saves work as I go, and appearance is manageable to see what clients I have for the day or week. Cons It would be nice if it had a built-in spell checker. Review Source MM Mallory M. speech therapy Medical Practice Used the software for: 2+ years ### "Theranest is awesome!" February 17, 2025 5.0 The ability to access patient demographics, evaluation reports, treatment plans, daily progress notes, contractor staffing details, and medical billing all in one place is beneficial to the efficiency of my private practice's success. Pros Theranest is efficient and organized. It is the easiest to use and navigate as compared to other EMR softwares I have trialed. Cons I would like to be able to submit treatment plans with a signature. Alternatives considered [Fusion](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/) Reason for choosing TheraNest The pricing was more appropriate for my business. Review Source CS Colleen S. Licensed Clinician Mental Health Care Used the software for: 2+ years ### "Helpful for Private Practice " February 18, 2025 4.0 I like it, I wish the credit card company transition was going smoother. Pros I like having clients profiles all in one place, and the Wiley treatment planning! I also like how as a small practice I can set my price based on number of clients I have in the system. I like the tiered system! Cons The credit card processing has been clunky. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraNest pricing system and used it previously as an intern Review Source TG Taylor G. Therapist Mental Health Care Used the software for: 6-12 months ### "Great but needs work" March 29, 2026 4.0 Overall, the system is user-friendly and helpful for organizing notes, but frequent freezing—especially with built-in therapy grading scales—interrupts workflow and can be frustrating during sessions. Pros Easy-to-use therapist charting system that streamlines notes, saves time, and improves workflow daily. Cons Constant freezing when using built-in therapy grading scales disrupts workflow and wastes time such as GAD-7 and PHQ-9. Review Source fL frances L. Admin Assistant Medical Practice Used the software for: 2+ years ### "This is what you need" February 11, 2025 5.0 I love it. It has mostly everything that is needed to get the job done. Pros It's user friendly for the providers and clients. Cons When I need help it will not allow me to chat. It takes my information and I have to wait for a response via email. I am unable to use the ERA auto post function because it does not work with the payer. I am unable to use 270 / 275 function. Switched from [Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) Does not have the capacity of TheraNest. Review Source LS Leah S. Therapist Mental Health Care Used the software for: 2+ years ### "Review TheraNest" February 20, 2025 3.0 The program is easy to use; has quite a few features that I don't need. Customer service is lacking Pros Easy to use. I don't use a lot of the features that are provided Cons Poor customer service. Dealing with a payment issue for over 2 months. Having to chase people down for a response. Rules and guidelines aren't easily laid out due to what they feel Admin "should" be doing; but it's not a requirement. Due to this non-requirement; TN has taken almost $500 from me due to a data breach; that I still have yet to hear anything about how it happened. Review Source ES Elizabeth S. Therapist Mental Health Care Used the software for: 6-12 months ### "Needs better support" February 19, 2025 4.0 TheraNest has been working for me most of the time. I have had issues with not being able to speak with anyone over the phone to address an ongoing issue I have with dating assessments for clients and dating the assessment document accurately as well as addressing Medicaid client requirements and documentation. Pros It is easy to setup and had most of the documents that I use already created. Cons I cannot change the intake date so that I date my initial assessment document accurately and not date it for the day the client is entered into the system. The initial assessment form also cannot be duplicated. Switched from [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Issues with Simple Practice (not an option to choose so I picked the first option from the list and the decision to switch was made by management. Review Source JV Jacob V. Community Support Mental Health Care Used the software for: 2+ years ### "Simplicity and Efficiency of TheraNest" February 17, 2025 5.0 I use it 5 Days or more a week and it is really convenient that the website is so easy to use and navigate that I can do it either on my phone or on my laptop i can do it at home or on the go. Its really a well made and well thought about application. Pros I appreciate the ease of navigating through the website and I really like the Simplicity of the site as well. For example when scheduling appointments its very basic and easy to run through and communicating and sumbiting documents and progress notes is very successful and accurate. Cons Only thing I can think of is that I cant set a name or date when saving drafts. Review Source OA Odukunle A. Advanced mental health staff Health, Wellness and Fitness Used the software for: Less than 6 months ### "Okay but can do better " October 25, 2025 3.0 Pros It’s easy to quickly log into the app. The calendar comes in really handy, I can easily look back at previous or future activities and that helps me make quick plans or even change decisions fast, plus I can make notes which can also be edited. Cons The frequent updates is terrible, at first we taught it was because they just changed name but it’s too frequent and when this update is done, it seems something has changed, we have lost some documents or can’t seem to find it because of these updates. Review Source AA Amy A. Nurse practitioner Mental Health Care Used the software for: Less than 6 months ### "Easy to use " March 11, 2026 4.0 So far so good ! Been using it since July 2025. Some difficulty at times with telehealth. I would like to be able to unarchive more clients Pros Easy to use , documentation easy , client demographic easy to find . customer service /tech support easy to access, Cons There are times the microphone /video doesn’t work . I have the client go out and log back in and then it works. Not sure if it’s their internet but it does happen often Review Source BM Brazola M. Medical Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "Overall Satisfactory " January 19, 2026 5.0 Pros Pros for TheraNest are it’s all in one features. You can do scheduling, billing, consolidating, etc. Flexible pricing, it is good for smaller businesses. Customer support is helpful and response fast. Cons Cons for TheraNest are the mobile app doesn’t have all the features as the desktop version. Also has limited customization. Some templates lack flexibility. Review Source DH Denae H. LMSW Mental Health Care Used the software for: Less than 6 months ### "Master's Social Work" February 20, 2025 3.0 I rate it as a 3. It is very difficult to get the billing, claims, EFT's and ERA's set up! See Comments ABOVE! \[sensitive content hidden\] was a GOD Send and went above and beyond to help me get my system working correctly. Like I said, I had referred this program to 4 others and because of the difficulty---- Those people changed. You could have had more people and making more money! Period! Pros I like the flatform and being able to do notes on system. Cons Very Difficult to get the billing, claims, EFT's and ERA's set up! THIS NEED A LOT OF IMPROVEMENTS!! MORE HELP FROM YOUR BILLING DEPARTMENT. YOU NEED TO FIGURE THIS OUT... I HAD 4 people want to use this program and they all changed because they could not get any of the billing, claims, EFT's, and ERA's set up! I about changed EMR systems due to this same problem! If it were not for help from \[sensitive content hidden\] in the billing to help me many times when I scheduled-- I would have changed systems as well. \[sensitive content hidden\] needs good recognition because it was her that helped me get my system set up!!! Review Source dS deborah S. therapist Mental Health Care Used the software for: 2+ years ### "theranest review" February 24, 2025 4.0 this is the first online platform i have used and like the note and intake ease of writing and all information in one place for clients. Pros convenience able to do notes and everything online and have everything in one place vs. the paper we used to have to do. I like the reports section to know what I am missing for clients. Cons the changes that were made to scheduling are not user friendly. Much better before Review Source ZB Zakiya B. Clinical Director Mental Health Care Used the software for: 1-2 years ### "Great platform" February 11, 2025 4.0 Great!! It has be great to use with therapy and case management. Pros The ease and navigation of using the platform. Cons The creation of documents. I would like for it to be a little more user friendly. Alternatives considered [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/)[ICANotes](https://www.capterra.com/p/17102/ICANotes/)[Sigmund Software](https://www.capterra.com/p/69928/Sigmund/) Reason for choosing TheraNest Pricing and compatibility for case manangement Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) simple practice was not compatible for case management Review Source Talk to a Capterra advisor for free and get results within 15 minutes.