# Page 4 | TheraNest Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is TheraNest the right Mental Health EHR solution for you? Explore 1033 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews --- TheraNest 4.4 (1033) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Page 4 - Reviews of TheraNest ## Showing most helpful reviews Showing 76-100 of 1033 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AH Amanda H. LICSW Mental Health Care Used the software for: 2+ years ### "Great Product " February 17, 2025 5.0 Very good have been using since 2020 and so far happy with product. Pros Ease of use, self intuitive, organizes client records and keeps track of scheduling and appointments. Cons Cost assoiciated with using some of the other features like claims submission. Review Source ZB Zakiya B. Clinical Director Mental Health Care Used the software for: 1-2 years ### "Great platform" February 11, 2025 4.0 Great!! It has be great to use with therapy and case management. Pros The ease and navigation of using the platform. Cons The creation of documents. I would like for it to be a little more user friendly. Alternatives considered [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/)[ICANotes](https://www.capterra.com/p/17102/ICANotes/)[Sigmund Software](https://www.capterra.com/p/69928/Sigmund/) Reason for choosing TheraNest Pricing and compatibility for case manangement Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) simple practice was not compatible for case management Review Source BR Benjamin R. Licensed Mental Health Counselor Mental Health Care Used the software for: 1-2 years ### "Happy with Theranest " February 17, 2025 5.0 I am very happy that I chose Theranest for my EHR system. Pros Theranest works well, is efficient, and tech staff are on top of glitches immediately. Cons Sometimes it moves a little slow, but this goes for all EHR software. And by a little slow, I mean maybe half a second to a full second for the page to load. Most of the time it is instant. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraNest I was familiar with Theranest and heard from a colleague that Simple Practice wasn't any more free of common issues Review Source DH Denae H. LMSW Mental Health Care Used the software for: Less than 6 months ### "Master's Social Work" February 20, 2025 3.0 I rate it as a 3. It is very difficult to get the billing, claims, EFT's and ERA's set up! See Comments ABOVE! \[sensitive content hidden\] was a GOD Send and went above and beyond to help me get my system working correctly. Like I said, I had referred this program to 4 others and because of the difficulty---- Those people changed. You could have had more people and making more money! Period! Pros I like the flatform and being able to do notes on system. Cons Very Difficult to get the billing, claims, EFT's and ERA's set up! THIS NEED A LOT OF IMPROVEMENTS!! MORE HELP FROM YOUR BILLING DEPARTMENT. YOU NEED TO FIGURE THIS OUT... I HAD 4 people want to use this program and they all changed because they could not get any of the billing, claims, EFT's, and ERA's set up! I about changed EMR systems due to this same problem! If it were not for help from \[sensitive content hidden\] in the billing to help me many times when I scheduled-- I would have changed systems as well. \[sensitive content hidden\] needs good recognition because it was her that helped me get my system set up!!! Review Source dS deborah S. therapist Mental Health Care Used the software for: 2+ years ### "theranest review" February 24, 2025 4.0 this is the first online platform i have used and like the note and intake ease of writing and all information in one place for clients. Pros convenience able to do notes and everything online and have everything in one place vs. the paper we used to have to do. I like the reports section to know what I am missing for clients. Cons the changes that were made to scheduling are not user friendly. Much better before Review Source AB Andrea B. Mental health counselor Mental Health Care Used the software for: 2+ years ### "Theranest review " February 20, 2025 4.0 Working with theranest has been overall good. Pros It is relatively simple to navigate from the daily schedule Cons I enjoyed the app. I would enjoy an easy to navigate app. Sometimes the system is slow and has peculiar errors. Review Source IH Ivy H. Owner Consumer Services Used the software for: 2+ years ### "Easy EHR to Use for private practice " December 27, 2024 5.0 Pros I have been using this software for over 10 years. I appreciate the ease of on-boarding and the quick response from customer service. Cons Like most software the price could be cheaper. I wish there were more included features instead of paying for each additional feature. Review Source JP Jaime P. Associate Marriage and Family Therapist Mental Health Care Used the software for: 1-2 years ### "Intuitive, but buggy" February 11, 2025 3.0 Overall, TheraNest is a decent application that allows for smooth operations of some basic functions. However, these functions are frequently “buggy” and seem to have issues. Pros It is intuitive to navigate and allows for personalization. Cons The calendar appears to be very buggy. I am unable to modify existing appointments and can no longer reschedule appointments. Review Source ES Emily S. Therapist Mental Health Care Used the software for: 1-2 years ### "Therapist LPC " February 17, 2025 5.0 Great . If I have a problem, I call an administrator at my office and they help. Pros Easy to use, user friendly. I can navigate the system pretty easily. Cons I am not reminded about upcoming appointments. Review Source KH Kate H. CSA Mental Health Care Used the software for: 2+ years ### "Constantly Improving" February 25, 2025 5.0 I have been using TN for about 2.5 years now. I am exceedingly pleased with the improvements made since I have started using it. The support team is fast and helpful. I highly recommend giving TN a try! Pros It is very user friendly (which is much appreciated for training new users) and always improving! Cons The chat feature can be a bit glitchy on occasion but the support team is quick to respond and troubleshoot, other than that I have no particular complaints. Review Source AB Adina B. Owner Aromatherapy Consultant Alternative Medicine Used the software for: Less than 6 months ### "Good all-in-one solution" December 2, 2025 5.0 Overall, it has made managing my work much easier. It saves a lot of time on paperwork, and having everything in one place (billing, notes, calendar) is great. Pros I like the telehealth integration. It’s stable and easy for clients to join. The automated reminders for appointments have also reduced my no-shows significantly. I also like the customizable templates for progress notes. Cons Customer support can be slow to respond. When I run into an issue, it sometimes takes a while to get a real person to help me out. That would be a a small minus. Review Source JC Jaime C. Therapist Accounting Used the software for: 2+ years ### "Slow to load" February 27, 2025 3.0 Good enough for me to use. I would rate it a 7/10 Pros It's user friendly. Cons It takes forever for it to load. I have tried it in different locations and it seems to take forever to load. I have to continue to click the reload button over and over. Especially to pull up the month calendar and sometimes the ledgers. Review Source JF Judi F. Therapist Mental Health Care Used the software for: 1-2 years ### "Theranest is mostly good." February 24, 2025 4.0 I use it on a daily basis. Recently, I have had to use a different browser as it failed to load properly with Microsoft Edge. Pros Theranest is easy to use, especially in a paper-free environment. I also like how easy it is to interface with insurance companies. Lastly, it incorporates many features you would want in a therapy platform, appointments, forms, reminders, etc. Cons Some of the changes they made to streamline scheduling made it harder. Often get messages of an error that I have to ignore. Review Source ZG Zuzanna G. Mental Health Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "bitter-sweet experience" February 24, 2025 3.0 when everything works it's ok, but when something breaks, makes work impossible. Pros the clarity of tasks, easy to navigate categories, design Cons it breaks often, slows down too often. I hate the new feature with copying notes from last appointment where it copies the last appt's time! So inconvenient! Review Source NM Nicholas M. Clinician Health, Wellness and Fitness Used the software for: 1-2 years ### "TheraNest--Not the best, not the worse." December 3, 2024 4.0 My overall experience with TheraNest is okay--it's a love-hate relationship. The forms are not as dynamic as they seem compared to other EHRs, and you cannot send client documents other than intake/consent forms. There is no option to separate child and parent profiles for consent--you have to either put the parent's email in the child's profile or provide paper consent forms to the parent. You cannot link parent-child relationships and customize client details to accommodate your practice. Pros The support team and support portal have been very helpful and timely. Cons TheraNest's "dynamic" forms are not as dynamic compared to other EHR for therapists. It takes so long to create the most basic form in TheraNest and you cannot duplicate questions. You cannot edit the client details tab to customize it to your practice nor can you send clients documents in TheraNest to sign or view outside of consent forms. I have used other EHRs at other practices, and TheraNest seems to have the least features and easability. Review Source CJ Cindy J. Lens Practitioner Mental Health Care Used the software for: 2+ years ### "Review for Theranest" February 11, 2025 3.0 This is the only system that I have ever used so I’m very used to it and my experience has been good except for technical support Pros This system is user friendly and can be easy to maintain. Cons Cannot get technical support on the right subject or in a timely manner. Phone calls and emails were not answered on a timely manner and on the right subject that I needed help with. Review Source AS Aurora S. Office and Billing Manager Mental Health Care Used the software for: 2+ years ### "User Friendly" February 22, 2025 5.0 I have had a good overall experience with TheraNest doing mostly the billing and insurance side of the practice and I can easily track payments and other billing needs. Pros I like the ease of use most! It is very user friendly and easy to navigate. Cons There are bugs here and there, but the team is usually on it. Review Source CR Christine R. Psychotherapist Mental Health Care Used the software for: 2+ years ### "Great program for small practices" February 17, 2025 3.0 Good. It’s a nice program to help us for what we need and has potential to help us as we grow. Pros Like the EMR system. It makes billing for our practice easy. Cons Errors take a long time to be fixed. Sometimes names are duplicated and won’t get deleted for months. Review Source DH David H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Evolving tool comes with temporary glitches - cost of continuous improvement " February 11, 2025 4.0 Overall, pleased. Frustrated at times. It’s the cost of continuous improvement I suppose. Pros It’s an all in one practice management tool. Cons Because they are constantly innovating and improving their product there are times that those improvements create unexpected glitches that take time to fix. Review Source LW Lee W. Psychologistg Mental Health Care Used the software for: 2+ years ### "A long time user for documentation only" February 11, 2025 5.0 My overall experience is very positive. Good price point. Pros Intuitive, easy to use. Templates for notes Cons I have not been able to enter a note and then go back to the same calendar page. Review Source DM David M. Therapist Mental Health Care Used the software for: Less than 6 months ### "Simple and effective " April 8, 2026 5.0 For what I needed it was exactly what I needed. I only have a very small case load. I did not need anything complicated Pros It's.easy to maneuver on e you get the basics. At first it might be a little difficult but it does not take long to get it. Cons Take a little long to understand but again once you get the hang of it, it's very simple to use. I recommend Review Source KR Kathy R. Bcba Mental Health Care Used the software for: 1-2 years ### "Bcba/ center director " February 17, 2025 3.0 I would like for this not to glitch so often . I am happier with this program than others are company has used . Pros One stop billing and scheduling - missing note feature Cons Appt view is not linear for Clients or staff in the day view Review Source LT Laura T. Owner Mental Health Care Used the software for: 2+ years ### "Great Platform" February 24, 2025 5.0 Wonderful experience. Love the platform. Wonderful support and resources. Pros The ease of use and the amazing support given. Cons Some minor tech issues occasionally with telehealth. Review Source KP Kristyn P. Co-Owner, Licensed Professional Clinical Counselor Mental Health Care Used the software for: 1-2 years ### "Small Private Practice Review" February 12, 2025 4.0 Overall minus some minor changes, the experience has been positive. Pros I love how it is easy to set my practice forms the way I want them and it converts to a PDF file as well. Also, the price is reasonable for an EHR and starting a private practice. Cons The tiered pricing for client volume and seems like there should be a cap on it. It would be nice for group notes, that I use for couples counseling, to give me the option to use the note I designed instead of the one built in. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraNest Mainly Pricing and customizable documents Review Source DW Dushawn W. Counselor Mental Health Care Used the software for: Less than 6 months ### "Value for money " September 2, 2025 1.0 I am human with all aspects of my life and social interaction I try to keep that significant balance. Pros That it was simple for staff and workflow and allowed areas of expertise and flexibility in many aspects. Cons The lack of human understanding and compassion towards patients and consumer's regarding systems and values. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.