# Page 8 | TheraNest Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is TheraNest the right Electronic Medical Records solution for you? Explore 1029 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews --- TheraNest 4.4 (1029) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 23rd, 2026 # Page 8 - Reviews of TheraNest ## Showing most helpful reviews Showing 176-200 of 1029 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use bA beth A. owner of private practice and clinician Medical Practice Used the software for: 2+ years ### "Don't do it!!" July 14, 2020 3.0 Pros ease of use in terms of scheduling, billing etc. Clearly did not check out customer service. Cons The organization obviously does not have the infrastructure to be able to provide timely or useful customer service. It typically takes several days to a week before you hear back and then will likely have to schedule call for another week later. Customer service completely stinks. Other companies like Practice mate etc will answer phone calls and troubleshoot problems when it work for the customer, not when some technician can set up a call. Twice the time alotted for call hasn't been enough and we've needed to finsih call at another time. Review Source Response from Ensora Health July 28, 2020 Hi Beth, thank you for your feedback. We do offer different channels of support. While some customers prefer the option to set up a call between their client sessions, we do offer an alternative where you can call in at your convenience (1-800-867-8405; option 2 for support). Scheduled calls are a popular option and can sometimes book out several business days with our Insurance Billing Specialist. But if you have some general questions you are looking for a quick answer to we would recommend giving our 1-800 number a ring. A member of our Customer Happiness team will reach out to you to see how we can assist you further. EK Ellen K. Owner Mental Health Care Used the software for: 2+ years ### "Don’t do it " September 30, 2023 1.0 Horrible. Pros Originally I liked the ease of charting and scheduling with appointment reminders… but the system is often down and being upgraded. Cons Managed billing is a scam. Customer service is non existent. If you are a sole provider then take your money elsewhere or hire someone to assist you for less money overall. Reason for choosing TheraNest Originally it was decent but over the past three years, it has gone downhill. Review Source MH Michael H. Office Manager Mental Health Care Used the software for: 2+ years ### "Extremely satisfied" July 18, 2020 5.0 There is nothing more reassuring than good customer support. Any time I have needed assistance, I have been offered answers and often good suggestions. Pros First of all, the instructional materials and webinar made implementation far less stressful than I had imagined. Customer support is ALWAYS extremely responsive. The functionality is intuitive and allows me to set or change functions based on the needs of staff and clients. Also, if there is a clear need to upgrade or change functions or features, TheraNest seems quite willing to adapt to the needs of their customers, which is very reassuring. Cons Integration was NOT difficult at all. There aren't really any cons. There are only things that I would add to cater spicifically to OUR office. Obviously, that isn't possible. And TheraNest already has a "suggest a feature" feature to allow customers to chose new functions by voting. Pretty cool. Reason for choosing TheraNest We decided on TheraNest based on the recommendation of a collegue. She had tried other options and found TheraNest to be a superior product. Review Source Response from Ensora Health July 30, 2020 Thank you for taking the time to write us such a raving review Michael. We appreciate you and we are so glad your enjoying all that TheraNest has to offer including our fantastic Customer Happiness team! DP Deana P. Behavioral Health Director & Therapist Mental Health Care Used the software for: 1-2 years ### "Evaluation" October 4, 2021 4.0 Overall, has been okay. I do like the software and do feel I would use it in private practice once I start. Pros Pretty easy to document progress notes, develop treatment plans, etc. Cons Wish there was a note box that would easy to keep up with for general notes for various members to be able to see and read for information about client. Besides the contact log. Needed, shared info like insurance, suicidal ideation, waiting on a form to be returned, etc. Also, initial assessments could be more compatible with Mo Health Net requirements or at least where we could develop what we want it to look like so we can fill in fields and it generates a paragraph. Would be so much quicker. Also need to be able to get help with TheraNest quicker. Get responses quicker. Ends up emailing back and forth over many days, with days in between before can actually be addressed. Not timely help. Reason for choosing TheraNest Met more of my needs. Yet there were a few things the other companies had that you didn't. Review Source EH Evan H. Staff therapist Mental Health Care Used the software for: 2+ years ### "Many new learning experiences" November 16, 2022 4.0 Pros When I began at my current place of employment, I had worked as a counselor/therapist for over 30 years, but had never worked in a clinical setting. Thus, when I began, I had a great deal to learn about progress notes, assessments, treatment plans, etc. It took me about nine months to get the feel for the paperwork and the software. From that point, I have felt comfortable with navigating the software. The articles in the help section were useful and answered most of my questions. One of the early lessons I learned was never to leave a page on which I had entered information without saving it. Overall, it was fairly easy for me to learn, given that it was my first experience with any kind of software designed for the mental health field. I should also mention that I use TheraNest as a therapist; there is another staff member to work with the business/financial side of it. Cons As with any technology, when a problem occurs which prevents one from doing the necessary work, it is very frustrating. In the nearly four years that I have used TheraNest, those kinds of problems have not occurred very frequently. When they have occurred, the TheraNest tech team has had them resolved in a reasonable amount of time. Review Source PA Patrick A. CEO/Clinical Psychologist Used the software for: ### "TheraNest is an evolving EHR platform with a great interface, and excellent technical support." May 17, 2016 4.0 I have been using TheraNest for approximately 6 months. Here are some of my thoughts. Pros: Excellent User Interface. Very logical and intuitive to use, and a clean design. Very cost effective for practices with multiple clinicians. Extremely responsive technical support. Easy to use mobile applications. Nice features for streamlined and integrated billing, invoices, and SuperBills being created and sent to clients. Integrated CC processing. Patient portal for submitting intake paperwork. (add on charges) Patient reminders with SMS and phone calls. (add on charges) Excellent Up-Time and great communication from the owner. Cons: Limited customization options for the interface, reports, and standard progress notes. Not really fitting for practices with a prescribing professional. Creation of patient forms can be tedious and is not easily ported between TN accounts for different practices. Lack of ability to connect businesses with separate Tax IDs to a master account. (Modern practices increasingly use teletherapy, which can mean multiple business locations, Tax IDs, etc., and each location needs a separate TN account.) Lack of ability to connect the calendars of multiple practice locations to prevent double booking or double data entry. Overly basic invoicing and SuperBill formats without customization options (Per tech support, this is currently being revised, but is not yet released.) Inability to customize the Dashboard metrics, and current monitoring tools have limited practical utility. (Poor cash flow tracking, no notice of unwritten notes, etc.) Overly limited options for clinician site access (It is essentially either a decision to allow clinicians access to all billing information, or none.) Limited payment tracking for tracking payments to clinicians. Overall, I have chosen to stay with TheraNest, and am happy with the simplicity of it all. If the developers continue to help the site evolve, and address some or all of the concerns noted above, I will most likely stay with them and renew my contract for another year. Review Source Response from Ensora Health May 20, 2016 Thank you so much for leaving a review, Patrick! We are planning to add a prescribing feature in the future. I have tagged your account so you will be notified as soon as it has been released. Thank you for your suggestion about allowing different tax ID's for the business. We are working on a tele-therapy feature so I will make sure to pass this along to the product team. We are able to sync your calendar appointments to both Google and Apple calendars. The Missing Notes report will show you each appointment that is missing a note. You can run this report by clicking Reports > Notes > Missing Notes Report. We are working on a complete billing re-design that should be released in the next couple of months. The new design will help you better track amounts paid by insurance and clients. If you have any other questions or suggestions please do not hesitate to let us know in the application or at support@theranest.com Thank you! The TheraNest Team JP Joseph P. LCPC Mental Health Care Used the software for: 2+ years ### "Highly Recommended Software" October 18, 2018 5.0 It has been my primary EHR. Pros Theranest has come a long way since it was started. Theranest is a software that has the ability to keep progress notes, remind clients of appointments, create treatment plans, connect up to a clearing house for claims, track profit, track session hours, and conduct online therapy sessions. I made a review back in 2016 but need to now re-review it because it has improved greatly in the past 2 years. The changes have been with added features and user friendliness. As a private practitioner I would greatly recommend for private practice or small agencies. Cons The cost has gone up in 2 years but that is not surprising. Still affordable but could be just a teeny bit cheaper. Really no major cons. Review Source LL Linda L. Therapist Mental Health Care Used the software for: 1-2 years ### "Good Telehealth but poor customer service" October 7, 2022 1.0 I have lost quite of bit of money dealing with Theranest now dealing with their poor performance around timeliness in working my claims. Pros The Telehealth platform is the pretty decent with few session interruptions and great integration of the Wiley resources. Cons Customer service is poor. If you start to have a problem with anything and become dissatisfied with their attempt to resolve it. Forget it, they will make it difficult for you to get out of any contracts. Reason for choosing TheraNest The sales people talked a good game when I explained what I was looking for but abandoned by avoiding me once contracts were signed. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) I thought I was going to be able to get better reports to manage my business but that has not worked out. Review Source BK Bryan K. Psychologist Mental Health Care Used the software for: 2+ years ### "Theranest is the way to go." February 1, 2023 5.0 Positive. There is a reason I’ve stayed with a Theranest. Pros Easy to navigate and do what I need to Run my private practice. Customer support has always been really helpful when I needed to reach out to them. Cons It is a bit more expensive than I would prefer. Reason for choosing TheraNest Colleague recommend it and at the time I was just starting out. Review Source VR Verified Reviewer Billing Administrator Mental Health Care Used the software for: 2+ years ### "Billing is REALLY easy" September 30, 2022 4.0 Worked well. Had some nice features. I’d probably use again, but would definitely look at the other leading competitor. Pros Once it’s set up, billing is REALLY easy. Love that! Scheduling and appointment were super easy too! The resource center is always helpful if you can’t figure something out. Cons Setting up billing was a pain and was confusing. If you have to resubmit a claim, it makes it a little difficult. Their customer service was a joke. You may or may not hear back from them and if you did hear from them it was days later. Frequently had problems in which the site wouldn’t load or would have to take minutes to load, which stopped or slowed work for the entire practice. Reason for choosing TheraNest It was cheaper for our nonprofit. Review Source JE Jennifer E. Therapist Mental Health Care Used the software for: 2+ years ### "My review" October 11, 2021 3.0 I would give it a 6/10. I also have a private practice and use Therapy Notes for that and even though I use it less because I have fewer clients in my private practice TherpyNotes feels less glitchy and getting customer service is faster and easier when there is a problem. Pros I really like the calendar and use it to stay organized. I also use the chart notes tons and it's pretty good too. Cons I hate that when I change something on my calendar it send the client an email. Sometimes I need to delete an appointment in order to fix something and it sends an email to the client that their appointment was canceled. Deleted does not equal canceled. Canceled equals canceled. Review Source HT Herbert T. ALCSW Mental Health Care Used the software for: 6-12 months ### "Excellent Documentation System!" July 6, 2023 5.0 I certainly think that it is a great system overall and has great features that enhance the writing experience as well as the potential to further improve as opportunities are given to make suggestions towards improvement. Pros I like that I can change note types and being able to make appointments and leave comments in the appointment log section. It is good that addendums can be left related to the note already created. Cons At times data does not save properly such as signatures or appointment status such as appointment "Kept" for the day of service. Review Source CA Carly A. Psychologist Used the software for: 6-12 months ### "Average. Some strong features and some poor features" January 10, 2018 4.0 Pros The mobile feature; Notes/scheduling/billing all in 1 program and platform; Client portal; Visually easy to understand and use without a lot of needed guidance; Cons 1) The notes are rudimentary and unprofessional 'looking' when you print them. 2) The signature feature does not have enough characters to include full name and credentials & the hand-written option ends up looking like a preschooler signed your name; 3) all the demographic and other info that a ct fills out in ct portal forms DO NOT auto-populate to your intkae note template or anywhere, so you end up having to re-type a tone of information; 3) ct oprtal forms are easy to edit, but the actual intake and progress forms are NOT editable. They advertise "customizable forms" but neglect to tell you that if you use these, you don't get any of the built-in, dynamic software features such as the DSM-5 dx box, all demographic info, date/etc... that's the whole point- you can't run reports on these notes, etc.!!! 4) the text boxes that you type you notes in are not user-friendly...you have to scroll down if you type a longer paragraph in order to read/view and edit it. It's time-consuming and difficult to review your note. 5) not easy to upload photos or handouts that you and a ct create. You have to email it to yourself, download it and then upload it to TheraNest...too many steps! Overall, the note taking features in this EMR are poor. Review Source Response from Ensora Health January 22, 2018 Hi Carly, Thank you for taking time to provide us a review. Voices like yours are how we improve our product and customer experience. We're always looking to incorporate customer feedback so thank you very much! We're happy to hear you've been enjoying our mobile app and client portal. It's nice to hear you find TheraNest easy to use and understand. We're here for you if there's anything we can help you with. Thank you for being a valued customer. We appreciate you, Carly. Sincerely, Your TheraNest Team CE Christina E. Owner/Counselor Mental Health Care Used the software for: 2+ years ### "Best EHR/PMS for the money" October 4, 2022 5.0 I had never used an EHR/PMS in the past. (The company we left was still using paper files.) I can't believe how much easier it is to keep up with my paperwork. I am more organized and efficient. Thank you TheraNest! Pros When my business partner and I decided to go into private practice together in 2016 we looked at many different EHR/PMS software brands. I read reviews and did trials of the top 3. TheraNest was by far the most comprehensive, cost conscious, and easiest to use. They are always working on improving and expanding the functions and listen to customer feedback. I occasionally look at others to compare again, but TheraNest continues to be the best! Cons I wish it kept track of when I create and send invoices to clients. I have to download and save them in my files, so I can keep tack of when and if they were sent. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[Therasoft Online](https://www.capterra.com/p/86193/Therasoft-Online/) Reason for choosing TheraNest TheraNest was by far the most comprehensive, cost conscious, and easiest to use. It meets my practice needs. Review Source BJ Brett J. Owner Mental Health Care Used the software for: 6-12 months ### "Non-Clinical Review" June 24, 2021 2.0 If you have to use TheraNest and don't have a strong biller, my company Solvent Practice Solutions can help. If you don't have to use TheraNest, do not use TheraNest. Pros I am writing this while on hold with TheraNest customer service for 3 hours and 30 minutes! Obviously a pro is not their customer service Cons I am a third party billing and credentialing company with one client that uses TheraNest. I feel I have to write this review for those struggling with the same issues and for others who are looking to potentially use this EMR. TheraNest's billing functionality is atrocious. It's completely depending on clinicians to do all the coding, including the place of service and any modifiers. Billers and administrative staff cannot edit or adjust modifiers. Additionally, the modifiers have to be tied to the service type. If a service type could have 5 different modifiers associated with it, you have to enter 5 different service types for the one service. This creates obvious issues of overloading the types of services and making it even more difficult on clinicians to select the correct one. You have to code things like 90837, 90837 + 95 mod, 90837 + 95 + HO modifer, etc. Additionally their clearinghouse enrollments are almost unbelievably difficult and they take longer than other EMRs to submit. Lastly, their customer service is non-responsive. It's been 3:40 minutes on hold now -- I haven't talked to a single customer service representative. Review Source EL Erica L. consultant clinical psychologist Mental Health Care Used the software for: 2+ years ### "Report " August 30, 2022 5.0 very good but customer response is often very slow and not helpful. I can find answer quicker myself or that they said don't know how to help, leave a suggestion or comments Pros intuitive, easy to use. the training videos are easy to follow and knowledge based is very resources. flexibility to create my own forms and tab Cons lack of control in term of the function assignment. e.g. unable to not give access to production of report when someone needs the function of billing. problem is my staff who bills can also product report on patient that is not assigned to them or produce report on their colleagues and see how much they bill Reason for choosing TheraNest the interface and price Review Source JL Jennifer L. Therapist/Business Owner Mental Health Care Used the software for: 2+ years ### "Overview of TheraNest" October 4, 2021 5.0 Very positive. Pros TherNest is a user-friendly software that helps to run and manage my business. Customer service is attentive and knowledgeable, my patient charts are easily accessible and organized, and I am able to complete billing in just a few clicks. Cons The only area I would improve in TheraNest is to include the option for note-dictation. I spend a great deal of time typing patient notes and the dictation option would streamline the process. Reason for choosing TheraNest TheraNest was recommended by a trusted colleague. Review Source KG Keisha G. Operations & Managing Director Mental Health Care Used the software for: 2+ years ### "Overall good!" October 18, 2021 4.0 See above. Additional information is in the statement. Pros We have been using TheraNest for years and often refer other to the product. The only thing that I would say, from my own personal experience, is the lack of follow though on setting up other features such as billing and telemedicine (script). We tried and it took months and no one could finalize anything with us from a lack of communicating. We were the only ones reaching out to them. The telehealth we found is too difficult to use for client based on their feedback, s we use all outside sources for these programs. Everything else, including adding in our own templates, have been amazing. Cons See above. Additional information is in the statement. Review Source JE Jennifer E. DBT clinician/owner of private practice Mental Health Care Used the software for: 2+ years ### "Mixed to negative" December 12, 2017 3.0 I switched from simple practiced to theranest due to the ease of billing (I know which session was paid for v total paid which helped me organize and communicate about billing to clients and group notes and therapy...). Now I feel like simple practice has made such advancements. I am considering switching back as I have yet to see improvements I've been wanting. I'm sure there are more comments but these are what I can think of off the top of my head. Pros Billing of knowing which sessions were paid for, dashboard service, price, text reminder, mental health status exam ease on progress note. Cons Lack of HIPPA security when sending superbills/invoices which makes sending these securely cumbersome and time consuming (there's a button in the ledger titled "email client" and it doesn't email this securely (password protected/encrypted which means more time consuming steps for clinician), limitations of portal which I don't pay for because of it (intake only v ongoing communication tool)...just because Theranest email is secure, doesn't mean the client's is. Group notes are cumbersome as if you don't do things in a certain order, diagnoses do not make the superbill. This requires repeated tasks and eventually a phone consult with theranest and a lot of backpedaling to get necessary documents to the client accurately. Limitations in editing progress notes...creating custom forms isn't easy. Can't send customer forms post-intake to update things like medications and other changes to have completed electronically (back to portal limitations). Review Source VR Verified Reviewer Clinical Counselor Health, Wellness and Fitness Used the software for: 1-2 years ### "TheraNEst Increase rates during COVID10" April 1, 2020 3.0 Pros Ease of use. Start up almost immediately is possible. Cons Astonishing this company put a rate increase in the middle of COVID 19. At a time when most Mental Health Therapist are reducing rates to help clients, as well as losing clients due to the difficult circumstances GLOBALLY. THERANEST decide to increase their rates. Shameful. I reduced my registration immediately when this came to my attention to counteract their increase as best I could and if this actually goes through, I am looking for a new application. I do not want to support a company who is looking out for themselves to the point that they put in a rate increase during a GLOBAL CRISIS. Review Source Response from Ensora Health July 27, 2020 Thank you for expressing your concerns around the price increase. We want to assure you that the increase will help maintain product quality. We know you are dependent on us to maintain the high-quality product that you're accustomed to, especially during these unprecedented times. As customers are using our platform more and more the load our product is carrying is increasing. Telehealth is now a requirement for business continuity and clients are not in offices to present cash or checks. We've never seen usage like this, and because of the weight it's putting on our platform it is necessary to increase in price to match our higher operating costs. We are committed to offering you the quality you expect and deserve. Please be assured TheraNest has made every effort to minimize the price increase to the least possible amount while still achieving our desired goals. We greatly appreciate your continued business and support through this time of growth and change. Kenneth W. Licensed Clinical Social Worker Hospital & Health Care Used the software for: 2+ years ### "TheraNest Helped Me Improve Every Area of Practice" November 28, 2018 5.0 As stated above, I feel that I am better able to store information in a manner that invites reconciliation with time and money management. The Planners have provided some inspiring ideas as well as reliable language to describe some pretty important aspects of therapy. I am able to use TheraNest to manage both macro and micro social work, with some adaptation, as well. Pros I was a database developer, and had tried to create my own computerized record system long before we coined the term "EHR." TheraNest met all of the needs I tried to fulfill and that were lacking from other programs. I feel that I am better able to store information in a manner that invites reconciliation with time and money management. Cons The inability to modify the casenote or treatment plan form, or effectively export the data within documents (other than PDF). Review Source Response from Ensora Health December 18, 2018 Thank you so much for the review, Kenneth! We are so flattered by your kind remarks, especially coming from a database developer! SG Shane G. Owner/Partner Mental Health Care Used the software for: 1-2 years ### "Theranest review" October 11, 2021 5.0 Electronic notes are easy and scheduling on TheraNest is easy. Pros Easy to use, easy to do notes, easy to see appointments and if they have shown up for their appointment. Cons After you sign off on a note, there is no editing the note or changing anything unless you remove all signatures and start over, then you have to resign and it changes the date according to when you sign it. Think this could be changed somehow where you can edit the note after you sign off on it and it's doesn't change the note date. Reason for choosing TheraNest Just tried to use it and liked it. Review Source KS Kayla S. Psychotherapist Mental Health Care Used the software for: 2+ years ### "Very happy but don't use all the functionality." September 30, 2022 4.0 Overall, I am very happy with Theranest, and should really avail myself of more of the features. Pros I really like the scheduling, the client data page, the ability to write client notes and the psych eval forms included (though I haven't used those yet.) Cons The Telehealth is not the best as it sometimes doesn't work so well and you also can't schedule telehealth sessions on the calendar as repeated sessions - you have to go back in and mark those as telehealth individually. Reason for choosing TheraNest Not applicable Review Source KC Katie C. Owner, Operator Health, Wellness and Fitness Used the software for: 2+ years ### "Long time TheraNest user" May 17, 2021 1.0 I have been a TheraNest customer since 2014 and experienced little to few issues with service until December of 2020 when we began having problems with billing. Our responses/payments from insurance have had to be manually applied since December of 2020 due to a problem on TheraNest's end. As a small but very full time group practice this has created a major issue. I have spoken with TheraNest on the phone and messaged them at least once a week since December to try and troubleshoot this issue. Typically, their customer service team takes at least two weeks to respond. In most cases, it would make the most sense to drop the service, however, our practice in in the midst of two other major workflow changes and changing EHR platforms results in a major delay of payments so I have been hesitant to switch. However, the lack of response from TheraNest and their inability to solve this issue over the last six months is unbelievable. As a long time user, over the growth of my practice into a group, I cannot recommend TheraNest with confidence to any other users at this point and am incredibly disappointed in their lack of customer service and overall organization. Pros Interface and ease of start up. Built in billing. Cons Billing, recent change, and customer service Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraNest Preferred the interface Review Source SD Shelby D. Therapist and Owner Mental Health Care Used the software for: 6-12 months ### "A great and affordable EHR " October 12, 2021 4.0 Very positive - it has almost everything SP does, is very user-friendly, has tons of helpful videos, walk-throughs, and articles that help clarify questions I may have regarding using the EHR. It's aesthetically pleasing, too! Pros An affordable EHR that does everything you need it to do, and feels more user-friendly than Simple Practice. Cons Some things could be improved, such as offering templates for notes, more ways of documenting notes; more flexibility with calendar/scheduling (changing it to a 3-day versus 5-day view, blocking times, etc). I also wish it was easier to create intake forms - the "dynamic forms" page is confusing at first and unfortunately personalizing forms isn't available (e.g., changing fonts, alignment, etc) Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing TheraNest Cost and accessibility Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Cost Review Source Talk to a Capterra advisor for free and get results within 15 minutes.