# Ostara Systems Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ostara Systems the right Maintenance Management solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130427/Ostara-Systems/reviews --- Ostara Systems 4.7 (15) [View alternatives](https://www.capterra.com/p/130427/Ostara-Systems/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Ostara Systems Ease of use 4.5 Customer Service 4.9 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AA Abbi-Jade A. Client support advisor Facilities Services Used the software for: 1-2 years ### "Ostara Review " February 3, 2025 5.0 I have genuinely never had a terrible experience with Ostara. It doesn’t run slow often or crash at all. Pros \-Automatic renewal of PPM’s when they are next due based on their frequency. -How you can filter jobs based on site, service line, status of work order etc-it’s perfection. - Define work order option to show all existing work orders either historic or current - Reports section - export straight to excel is amazing Cons As soon as our engineers pause a work order on Ostara - it goes into pending authorisation out of our sight. This is where they write their findings/any needed remedials so this can be missed if the client don’t authorise work order in time. We don’t have the option to write a private note/update/message on work orders :( Review Source Response from Ostara Systems February 4, 2025 Thank you ever so much for your kind words Abbi. We are so glad to hear you are getting such a positive feeling from using our system. PW Paul W. Procurement Manager Hospitality Used the software for: 2+ years ### "Procurement in Ostara" August 9, 2024 4.0 Knowledgeable support desk who fully understand the platform. Good reporting module which are fully adaptable. This is my second review to replace my first please... Pros Supports everything you need and easy to adapt, with simple interface for users Cons I would like to see API interfaces which fully interact with all contractors platforms Review Source KG Kelly G. Facilities Co-ordinator Warehousing Used the software for: 2+ years ### "Great system" February 21, 2025 4.0 Overall, its a good system with access to a great amount of information. Pros The ability to track PPM maintenance works and remedials with ease. Cons I sometimes find the quote ordering process a little confusing Review Source MT Michael T. Operations Manager Retail Used the software for: 1-2 years ### "Ostara feedback " June 28, 2024 5.0 Overall Ostara is a solid system, its stable and the team get on top of any issues quickly should they arise. We weren't the easiest of clients to work with during the in initial setup phase, but the team were very tolerant. Pros The desktop version & mobile app work really well, they allow for easy navigation and the features cover most aspects of what we require. When a need for a function arises that isn't covered in the system, the team are happy to work with us at finding a solution that will meet requirements. Cons The portal is dated & clunky. It would be beneficial if you provided a more extensive user guide for external contractors that could be passed on, I found it quite difficult to advise external contractors on portal functions that I hadn't used myself in the early days. Review Source AGM Anthony Grant M. Senior Manager - Property Financial Services Used the software for: 2+ years ### "Yorkshire Building Society - Ostara Systems Review" July 1, 2024 5.0 The Ostara team continue to be very customer driven. They are always available and will always look at how solutions can be provided even outside their core offering. Pros Responses to any issues, good communications, adaptability of the product. Cons I have not found any aspect of this service provision to be inadequate in any way. Service levels have been at least to the expected standard and often exceeded. Review Source Response from Ostara Systems July 10, 2024 Thanks Tony, your kind comments are appreciated. Our job is so much easier when we are working with such a positive Team. SK Sara K. Property Helpdesk and Administration Manager Financial Services Used the software for: 2+ years ### "User Friendly System and Valuable Support" January 3, 2024 5.0 I've loved working with Ostara over the years. They are an absolute pleasure to work with and the support we have needed recently to use the system to it's full potential has been incredible. It's a great system with lots of reports and data available. Pros I the think system is easy and simple to navigate. I like that we have the functionality to control and change a lot of our data. The support from the Ostara team is fantastic, always willing to help answer whatever question is thrown at them. Cons I think the setting up of PPMs is not as slick as I would like, but I understand there is good reason for this, that there's lots of different ways that these can be set up so it makes sense that it's going to be a little complex when the options are plentiful. Review Source Response from Ostara Systems January 4, 2024 Thank you so much for your kind words! It's been a pleasure working with you and your colleagues. We really appreciate your continued support. We look forward to continuing to work with you in the future. MD Matt D. Property Manager Hospitality Used the software for: 2+ years ### "Ostara Systems Review" February 15, 2024 5.0 Pros Ostara is a feature rich, flexible system that providing great value for money and all the functions we need to manage maintenance across a large property estate. Cons Very little - the Ostara team are flexible and accomodating, and my experience is that any gaps, missing functionality or quirks can be introduced or resolved during their regular update schedule. Review Source Response from Ostara Systems February 19, 2024 Thank you so much for your review Matt! Its a pleasure working with you and the Whitbread team! We look forward to continuing to work with you in the future. SL Sean L. Procurement Manager Banking Used the software for: 2+ years ### "Ostara Review" January 19, 2024 5.0 Accommodating, professional and experienced. Supporting us optimising our PPM and maintenance strategy and routines. Pros Easy of use, set up and deployment. Competitive commercially in the market Cons Reporting can be a bit rigid. In addition the number of reports can be confusing for the end user. Review Source Response from Ostara Systems January 22, 2024 Thank you so much for your review! It's a pleasure working with you and your colleagues at Santander. We really appreciate your continued support. We look forward to continuing to work with you in the future. MC Mike C. Services Manager Banking Used the software for: 2+ years ### "Ostara Review" February 29, 2024 4.0 Positive, supported us on our journey, the Team extremely knowledgeable, approachable and accommodating for both simple and complex requirements. Pros Team Support of operation, flexibility to adapt, product knowledge, report data, asset database, T&T via the mobile technology Cons Dashboards need updating, Finance a bit clunky, loading of assets a bit clunky Review Source JF Julie F. Head of Estates and Facilities Retail Used the software for: 1-2 years ### "Customer Service" January 30, 2024 5.0 Excellent system and service. The system is really easy to use and has helped us to automate many of our manual processes. Pros The Ostara team provide exceptional customer service from the point of initial engagement, through mobilisation and into BAU. They are extremely helpful and always willing to assist/develop the system. Cons I have no issues at all with Ostara systems. Review Source Response from Ostara Systems February 2, 2024 Thank you so much for your review! You and your team are an absolute pleasure to work with. We look forward to continuing to work with you in the future. YA Yasas A. Facilities Manager Warehousing Used the software for: 1-2 years ### "Customer Feedback " January 29, 2024 4.0 Very Happy. The development team is very helpful. Presently, I am involved in getting our accident form added to OSTARA. The development team has done a good job developing this as per our requirements. Pros PPM side Cons Reactive work orders Review Source Response from Ostara Systems January 31, 2024 Thank you for your review! It's a pleasure working with you and your colleagues. We really appreciate your continued support. We'd love to know why you are suggesting that the Reactive Work Order functionality isn't as high a standard as the PPM functionality - if you can let the Support Team know we'd love to find out! We look forward to continuing to work with you and the rest of your team in the future. JF Joe F. Development Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Joe's Review " January 31, 2024 5.0 Pros Full CAFM functionality, all information available, great Support Team Cons Desktop App clunky, PPM/Contract scheduling could be easier Review Source Response from Ostara Systems February 7, 2024 Thank you so much for your positive comments! It is always a pleasure working with you and your colleagues and we look forward to continuing to work with you and the team in the future. DB Danielle B. Facilities Manager Hospitality Used the software for: 1-2 years ### "Feedback on the use " January 25, 2024 5.0 good and love working with the team to improve the use Pros simplified for contractors and veneu managers to use Cons not all functions are user friendly and take longer to complete a task than it should Review Source Response from Ostara Systems January 31, 2024 Thank you so much for your review! We also really enjoy working with you and your team! If you'd like to raise any specifics around the functions you find complex with the support desk directly we'll see what we can do to assist. We look forward to continuing to work with you in the future. AH Alex H. System Manager Hospitality Used the software for: 2+ years ### "Whitbread / Ostara" February 8, 2024 5.0 Ostara & Whitbread have a strong & collaborative relationship. We consider the team at Ostara an extension of our colleagues - we have worked together to develop a system which we are proud to use and we look forward to continue working with them Pros It's configurability has allowed us to adapt & develop the system to meet our often bespoke & changing business requirements Cons Having separate Desktop & Portal (web) access, although this is on their roadmap to change Review Source AB Aidan B. Head of Logistics and procurement Used the software for: ### "Ostara CAFM Software Systems" March 22, 2013 5.0 Highly Recommended Pros As a seasoned user of the Ostara CAFM Software Solution from an operational management perspective and also in an systems administrators role I found the whole experience easy going. The information at your fingertips to enable you to deal with the most complex of issues and to make real time operational business critical decisions is easily accessible. The ease of information to monitor and interrogate performance of suppliers is a major advantage with constant up to date accurate data generated by reports on system interaction by contractors on a time and attendance based system. Asset data and lifecycle can be easily mapped to allow for financial monitoring, planning and forecasting of budgets. The reporting suite is second to none in the CAFM industry. All of the above for me makes the Ostara CAFM System the most intuitive, intelligent, affordable software solution for a broad spectrum of applications from Retail to Commercial, Healthcare, Education and Residential environments Cons none to mention Review Source Similar Products Featured