T Dispatch

T Dispatch

2.5 / 5 3 reviews

Who Uses This Software?

Taxi and private hire dispatchers of all sizes, from small, family run businesses to fleets of over a thousand cars.


Average Ratings

3 Reviews
  • 2.5 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 2.5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month/user
  • Deployment
    Cloud, SaaS, Web
  • Training
    No
  • Support
    Online
    Business Hours

Vendor Details

  • T Dispatch
  • tdispatch.com
  • Founded 2012
  • Germany

About T Dispatch

Cloud-based dispatching software for taxi, private hire and fleet management. Offering full-featured solution for dispatching, billing and fleet management with a driver app available for Android devices via the Google Play Store and for iPhone through the Apple App Store. Our system works with any internet connected computer and there is no need to install extra hardware either in the office or the car.


T Dispatch Features

  • Billing & Invoicing
  • Dispatch Management
  • Driver Data
  • Driver Logs
  • Fixed Route Management
  • Mileage Tracking
  • Multiple Route Support
  • Paratransit Management
  • Routing
  • Scheduling
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Computer Aided Dispatch
  • Customer Database
  • Emergency Dispatch
  • Fuel Management
  • Mileage Tracking
  • Order Management
  • Routing
  • Scheduling
  • Vehicle Tracking

T Dispatch Reviews Recently Reviewed!

AVOID AT ALL COST!

Mar 21, 2017
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It works, sometimes. Very basic system.

Cons: Always crashing for long periods! Unable to dispatch jobs, Apps dont work a lot of the time. The whole company is a SHAM!

Overall: Customer service is almost non existant. When an issue occurs (regular server outages for extended periods) no one answers at all! They take their Facebook page down and don't answer emails! I should have listened to others and avoided this company all together. Wasted a lot of moeny a crappy third rate system.

The smooth sales talk from their rep was believed at significant cost to our business. We were given assurance after assurance that these wasn't any issues. Promised improvements never eventuated.

Support from the rep is a joke. Nothing is ever T-Dispatchs fault. Even with incorrect charging of customers. We had the evidence from Braintree Payments but they still denied they were wrong.

Their CTO and CEO do not return any messages.

Everyone associated with this company should be disgusted!

Recommendations to other buyers: DO NOT BE SUCKERED! Email me at mirrabookalights at gmail.com if you need anymore information.

DO NOT SPEND MONEY ON IT YOU WILL REGET IT. WE LOST $10,000 USD WITH THEM TDispatch is the worst.

Aug 19, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: We liked nothing about it. Its is a rubbish school project which they are trying to sell by fooling out of people

Cons: There is nothing to like in it, whoever has designed is the worst designer in the history

Overall: DO NOT SPEND MONEY ON IT YOU WILL REGET IT. WE LOST $10,000 USD WITH THEM
TDispatch is the worst app and CRM in the world, its just a RUBBISH school project. The whole system has too many bugs. Driver app doesn't display the information correctly, neither it dispatches the job to the driver, GPS Navigation doesn't work properly. CRM has too many bugs, it keeps showing the job dispatched, but drivers never get it. It has no cancellation fees option so a customer can book and when a driver arrived they cancel it, and there is nothing you can do, driver's data gets missing from CRM for no reason. If the customer changes the destination, there is no way you can charge the client. Passenger app has poorly designed screen not even designed for Retina Display, keep missing driver's picture, this is a school project. We are now seeking a full refund from TDispatch and will take them to court. This company will never help you grow. They are A NIGHTMARE you don't want to have. We tested the app for whole eight months and then we finally moved to another company, and we are now active in 144 countries. Feel free to contact me if you need full information about the bugs TDispatch has.

Recommendations to other buyers: This company will never help you grow. They are A NIGHTMARE you don't want to have.

Amaizing

Apr 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: A great team!! My appreciation to Martin Rojas for their dedication and help in the costomization of my company needs.