# Reservio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Reservio the right Reservations solution for you? Explore 142 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130471/Reservio/reviews --- Reservio 4.6 (142) [View alternatives](https://www.capterra.com/p/130471/Reservio/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Reservio Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews AP Ani P zumba instructorHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Customer service and communication via email was 100 percent amazing, over the five years I used it, I can not fault this. If you are looking for a no hassel app with a highly responsive customer service team dedicated to ensuring that you are successful then reservio is for you.“ May 25, 2025 Hana Ř Leader of inventoryAccounting, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Security features feel more basic rather than advanced.“ March 29, 2026 Hana Ř Leader of inventoryAccounting, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The calendar is clear and simple, which makes bookings much easier.“ March 29, 2026 TP Traci P Chief PhysicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Reservio is charging for SMS messaging that it knows is not being sent.“ September 15, 2025 AP Ani P zumba instructorHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “I really liked the features like having a client database that I could import/export.“ May 25, 2025 TP Traci P Chief PhysicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The SMS reminder add-on is not at all functional.“ September 15, 2025 Hana Ř Leader of inventoryAccounting, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “It's a great choice for small businesses and also quite affordable.“ March 29, 2026 TP Traci P Chief PhysicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “They are knowingly and fraudulently charging for a service that is not being provided.“ September 15, 2025 ## Showing most helpful reviews Showing 1-25 of 142 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ismael B. Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Excellent app ! " October 28, 2020 5.0 Pros With containment, I was obliged to control the flow of people coming to my premises, and the best way to do this was by appointment. Reservio allowed me to do this easily, with a reliable and attractive software, and a customer service that listens! Cons Even if the application is complete and functional, personalisation by company is not possible. BUT we can easily communicate our needs to developers who say they are taking it into account for the future and that's great :) Review Source VB Virginia B. Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Great, I am satisfied and will continue " May 13, 2025 5.0 excellent, it has been years already and they have been improving all the time. Also listening to my suggestions. Thank you! Pros super easy and proffesional, great communication with help desk and I love to be able to add images to my products Cons some features missing: more than 1 language would be great, prices "from x", and warning when client exits without completing reservation or purchase Review Source LL Loren L. Owner Insurance Used the software for: Less than 6 months ### "horrible customer service" March 8, 2019 1.0 Pros not much. paid for a service that doesn't work Cons paid for the software and it still won't send sms confirmation. tried customer service and no response Review Source Response from Reservio March 19, 2019 Hello Loren, we are really sorry to hear that you were not happy with our Customer Service and with our premium plan. We reviewed your conversations and we always answered within 24 hours the latest. Our premium plans do not come with prepaid SMS as written on our pricing, but you do have an option to take advantage of this feature and purchase an SMS plan apart of your premium package. SMS pricing varie depending on country and cost set by carrier. We have already processed the refund of your premium plan as you requested. Please do not hesitate to contact us on support@reservio.com if you have any further inquiries. FT Fernando T. Therapist Coach Health, Wellness and Fitness Used the software for: 6-12 months ### "You are almost there... ☺️" February 14, 2025 5.0 Very good! Still a few key features to implement so the calender experience is completed. Pros Easy to use and straight forward from admin perspective.. Cons Still needs a few basic features within the calender and also from client user, the registration process is not too clear, we have to get to the profile to resend the registration confirmation email manually because it does not do it in the first place. Review Source Response from Reservio February 19, 2025 Hello, Thank you for your feedback! 😊 We’re happy to hear that you find Reservio easy to use and appreciate your suggestions for improvements. Regarding the registration process, if a client doesn’t receive the confirmation email, they can request a new one directly from the login page. If you have any specific features in mind that would improve the calendar experience, we’d love to hear more! Feel free to reach out to us at support@reservio.com, and we’ll be happy to assist. Cheers, Petra from team Reservio ❤️ PO Pauline O. President Professional Training & Coaching Used the software for: 2+ years ### "Very good product" March 21, 2025 5.0 Very good besides missing minor features. Pros The support is very responsive. They have many features, including an API. I cannot recall any downtime of the solution for the last 5 years. Cons Missing features : when granting access to events to a client, we can set an expiracy date but no starting date. Review Source SG Sara G. Physiotherapy Hospital & Health Care Used the software for: 2+ years ### "Excellent on line booking system." December 2, 2024 5.0 Excellent. I've used it for 4 years in my physio practice. All my patients - even the older ones - find booking easy. Pros Easy to use for my patients and for me and colleague. Very prompt help when required. Cons none - it's all good. :) Review Source MK Monika K. owner - businessman Health, Wellness and Fitness Used the software for: 2+ years ### "Great - as provider, also as client." November 4, 2024 5.0 Reservio is clear, with modern graphics. As a service provider, I highly appreciate it. I don't need to try another competitive system. E.g. I don't like Reservanto graphically. Pros I am very satisfied. Great personal support, almost 24/7. In your language, a form of chatting. Nice deal. Cons I can't think of anything yet. Maybe from my mobile if I could quickly click on today's day in the calendar (when I'm scrolling through the coming weeks). Wording of an email to a client are confused and think that they have to confirm something. It's just a different choice of words ;) Review Source MA Miriam A. Admin Education Management Used the software for: I used a free trial ### "Great for appointment scheduling " June 4, 2025 4.0 Pros Used it for easy appointment scheduling, i thought it was good and easy to organize and quickly find appointments Cons I only used the free trial so don’t have major negative points. I have not used other similar software so to me this was great Review Source TK Tomas K. Communication Manager Non-Profit Organization Management Used the software for: 1-2 years ### "A vital tool for streamlining services" January 17, 2024 5.0 As an NGO dedicated to assisting refugees and foreigners in Slovakia, the effective coordination of support services is important. Reservio has proven to be an invaluable platform, enhancing our ability to provide assistance through appointment scheduling. Many refugees and foreigners may face language barriers or have limited access to technology, but Reservio's design ensures that the scheduling process is accessible to everyone. Pros The platform has a user-friendly interface, making it easy for clients seeking assistance. The customization options enable to schedule appointments. Also, the calendar view and automated reminders enhance operational efficiency. Reservio’s team was always helpful when there was a need for their support. Cons The platform's reporting and analytics features may be perceived as less robust. Despite this, Reservio remains a great tool for organizations prioritizing accessibility and ease of use. Review Source VR Verified Reviewer Social Media Coordinator Retail Used the software for: 6-12 months ### "Reservio makes it easy for us to keep track of and schedule appointments with clients" December 10, 2018 5.0 Pros We love using Reservio for our landscape clients -- it makes it easy for them to come in for a consultation, set up their presentation appointment, and so much more Cons Nothing - we loved using Reservio -- it makes it so easy for us to keep track of our appointments! Review Source sM silvia M. Massaggiatrice sportiva Sports Used the software for: 2+ years ### "Reservio è per tutti" September 1, 2025 5.0 Complessivamente la mia esperienza con presepio è più che positiva. I clienti sono soddisfatti e anche io Pros L'app resepio è perfetta per chi deve prendere appuntamenti e anche per me che devo avere un'agenda da controllare Cons Al momento non ho riscontrato nessuna negatività nell'utilizzo. Mi riservo di verificare successivamente Alternatives considered [Meta for Business](https://www.capterra.com/p/213257/Facebook/) Reason for choosing Reservio In realtà avevo altri app per appuntamenti tipo treat well e altri ma non erano adatti al mio tipo di lavoro in quanto io sono massaggiatrice sportiva Review Source AL Alberto L. Director E-Learning Used the software for: 6-12 months ### "The best reservation app" April 7, 2021 5.0 Pros It's very easy to use, very intuitive and its functionality is brutal. Really good app and very good customer service. Cons I like it all. There is nothing I can say it's going wrong. Review Source SS Sara S. Used the software for: ### "Like the simplicity but faulty email reminders, and poor response from company" July 18, 2014 3.0 I really like the ease of use of Reservio. I have the free version, while my business is growing. Even in the free version, there is the option to have email reminders sent to your clients. This is NOT WORKING. I have emailed Reservio once, twice, thrice, four times. Their support desk only responded to my first email. Then, they just stopped responding altogether. So, they didn't fix the email reminders to clients glitch, and they didn't respond to me any more. Why won't they fix it, and why won't they respond any more? I even emailed the founder and CEO, Frantisek Mazuch , who had sent me an introductory email when I signed up. No answer. Once again, I really like the ease of use of Reservio, and hope to make it my long term scheduling service. Maybe people with the free version don't get any attention? Like the other review says, you have to take care of your customers. If a feature is available with the free service, shouldn't it be working? If they get it working, I will rate this service a 5 star appointment scheduling software. Review Source MH Mark H. Webmaster Non-Profit Organization Management Used the software for: I used a free trial ### "Required an online booking system" July 5, 2021 4.0 the system gives us what we needed to allow booking of our facility. Pros Reservio gave us the ability to allow our clubs to book our national Archery range. Cons We can create customer accounts but cannot see anyway to allow users to log into those accounts. This was ok as we made or clients create their own accounts. Review Source BS Brandon S. Youth Pastor Used the software for: ### "The reservation site everyone needs" November 25, 2014 5.0 Because of the flexibility of Reservio's features, we were able to create an option for our community to register for our Christmas Story event. The ease of use made me confident that even the most technologically illiterate person would be able to book their time slot for the tour. In fact, over the last two months, I haven't heard a single complaint or difficulty in using the site. In addition, the costumer service is prompt, helpful, and exceeded expectations when working together to incorporate the site/product into our event. Whenever a business is interested in making something work for the client rather than their own bottom line, I can be confident in continuing to use the product. Apart from using it for our non-profit, the small business applications would be superb if you ever schedule any kind of service with a client. Review Source jH john H. secretary Sports Used the software for: Less than 6 months ### "good for sports club with limited facilities" June 17, 2020 5.0 excellent - as we are a non profit sporting club we negotiated a discount which swung us to using a very good ap Pros ease of use and as admin can see who is using and the ability to repet bookings Cons clients are struggling to find our club on the app Review Source KA Kendra A. Library Director Libraries Used the software for: I used a free trial ### "Helpful for Streamlining Appointments" May 25, 2021 5.0 Pros It's easy to set up and makes it easy for people to book appointments and staff to see and manage. Cons The help information is hard to understand. Review Source MG Mary G. administration officer Individual & Family Services Used the software for: I used a free trial ### "free trial" July 30, 2020 4.0 Pros I choose this software for the combination of calendar management and reminders sent to our clients/members. The free trial was a very good thing to check wether the software would suit our business - and it does. No harassment to buy the full pack. Possibility of special offer for non profit. Cons It was a bit difficult to get in touch with the support but once I did, I got friendly and personnal advice. Review Source RL Rafael L. Volunteer Religious Institutions Used the software for: I used a free trial ### "Great customer care!" September 26, 2020 5.0 Pros It was very simple to configure, the customer support was very helpful answering our questions. \[SENSITIVE CONTENT HIDDEN\] for sure did an awesome job on explaining and clarifying how the system works Cons Options to set specific date when clients can book an event. Review Source AC Anne C. Executive Assistant Used the software for: Less than 6 months ### "Reservio Review" June 28, 2018 5.0 Pros I love how the security feature secures my schedules. And the customization tab is easy to use for beginners. Cons Maybe try to expand the feature more. For more options for customization. But other than that everything is alright. Review Source MH Maros H. Co-founder Used the software for: ### "What a nice surprise!" April 20, 2015 5.0 I tryied using this software at my dental practice and pacients are realy enjoying it. They say it's more comfortable for them to book an appointement online rather then calling the receptionist. This way she has more time for other things to do. Review Source MH Michal H. founder Used the software for: ### "Simply excellent" April 22, 2015 5.0 I've been using this tool since about two years by now personally and I help my customers to implement it into their business as well because it's simply excellent. Review Source SC Steve C. owner Used the software for: ### "awesome" January 4, 2015 5.0 I've used other products such as booking bug. This is easier and can be tailored in a lot more ways. Love this! Review Source BM Beauty M. Accountant Used the software for: ### "May I try your system " December 27, 2015 4.0 May I have the link to your website Review Source AM Andrea M. Web Master Non-Profit Organization Management Used the software for: I used a free trial ### "Reservio for us" April 20, 2021 4.0 The overall experience is good Pros Easy to use, easy to configure, not so expensive Cons No many features for wordpress users, no features for reserve the all week Review Source Similar Products Featured ## Related categories [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Spa](https://www.capterra.com/spa-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.