Referral SaaSquatch

4.5 / 5 6 reviews

Who Uses This Software?

We work with leading companies across SaaS, E-Commerce, Financial Services and Telecom.


Average Ratings

6 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Referral SaaSquatch
  • www.referralsaasquatch.com/
  • Founded 2013
  • Canada

About Referral SaaSquatch

Referral SaaSquatch is a leading customer referral marketing platform for B2C brands that operate in the on-demand space and want to realize the potential of a 'refer a friend' program to power growth. We are the ideal solution for on-demand businesses, consumer service/box subscriptions or online marketplaces with 5,000+ customers. Our multichannel solution includes full funnel analytics, advanced fraud detection and over 50 integrations with popular marketing and payment systems.


Referral SaaSquatch Features

  • Affiliate Marketing
  • Campaign Management
  • Contact Management
  • Employee Referral Management
  • Feedback Management
  • Lead Management
  • Loyalty Program
  • Referral Partner List
  • Reward Distribution

Referral SaaSquatch Reviews Recently Reviewed!

The whole team was a pleasure to work with.

May 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I enjoyed the simplicity of implementing and tracking the referrals. Also the entire team was a pleasure to work with, they helped us with customisation and changes that we required without much hassle. Extremely reasonably priced as well.

Cons: There were some limitations in terms of customisation and fitting it into our platform to be exactly as we wanted down to a tee. Eventually we built an internal system.

Overall: If you are like for a quick referral tool to help spread the word about your product, I would recommend it.

Vendor Response

by Referral SaaSquatch on May 11, 2017

Appreciate the feedback! It was a pleasure working with your team to explore the benefits of referral marketing. Let us know if you're looking at improving your internal program this year!

ReferralSaasquatch made it easy to create and test a referral system

May 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ReferralSaasquatch was easy to use, they had good documentation, and great support. We had a direct line to a dedicated support engineer to help us work through any problems we had

Vendor Response

by Referral SaaSquatch on May 09, 2017

Thanks for the feedback Jeremy! We loved working with your team on your referral strategy and reward campaigns. Let us know when you're looking to revisit a customer marketing solution.

Overall, it has felt a bit limiting at times, but for the price, we are getting what we need.

May 09, 2017
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Being able to pull my own reports when I need them. (New feature that is definitely appreciated). Also, the customer service has been unmatched. Having a Slack channel setup has made it very easy and the team is extremely responsive.

Cons: Not having enough reporting abilities. Having more flexibility in creating custom reports would be extremely helpful. E.g., easily sortable/exportable lists of who referred who.

Vendor Response

by Referral SaaSquatch on May 09, 2017

Thanks for the feedback Scott! We're investing in more platform flexibility so you and our customer base can get more value from our solution.

The Right Decision!

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Scalable, flexible solution!

Overall: We had worked with 2 other "AAA" SaaS vendors before we moved to Referral Saasquatch. The bottom line is that they delivered on their promise, with a quick turn around!

Recommendations to other buyers: Amazing implementation team, with stellar artwork!

Vendor Response

by Referral SaaSquatch on January 31, 2017

Thanks Patrick! Tile has been a great referral partner for us in the E-Commerce vertical.

Excellent customer service

Jan 23, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's flexible so that it can fit your needs perfectly. Also, the customer service is awesome!

Cons: That we have to contact Saasquatch everytime we want to change the text or photo of the shared content.

Overall: Impressed by quick responses and realizations of our wishes. One of the best experiences I've had with a 3rd party provider, which is extremely important. However, we do miss a chance to be able to change the photos and texts of referred content ourselves. This would enable us to be more egile and flexible.

Recommendations to other buyers: Give clients opportunity to modify the widget and shared content themselves.

Vendor Response

by Referral SaaSquatch on January 23, 2017

Thanks Nika! We've love working with you and your team at Chipolo. This partnership has helped us establish our presence in the E-Commerce vertical.

Great support

Jan 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Although we went through tough times for integration, thanks to the RS services team we've got everything up, running and delivering.

Vendor Response

by Referral SaaSquatch on January 04, 2017

Thanks for the review Raul - we love working with your team and are looking forward to growing our partner relationship.