# SaaSquatch Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is SaaSquatch the right Affiliate solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/130483/SaaSquatch/reviews

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SaaSquatch

4.5 (10)

[View alternatives](https://www.capterra.com/p/130483/SaaSquatch/alternatives/)

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Last updated March 13th, 2026

# Reviews of SaaSquatch

Ease of use

4.4

Customer Service

5.0

## Showing most helpful reviews

Showing 1-10 of 10 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Darren C.  
Product Manager  
Consumer Services  
Used the software for: 6-12 months

### "Makes it simple to create a network effect"

July 20, 2020

5.0

I wanted to create a referral program from day one at Ruckify because of the effect it can have on the business economics but needed to wait until the company was properly positioned and could support one. The SQ was extremely helpful in advising us to tweak the program and how to get the most value. I felt that the sales process was all about how they can meet our unique maretkplace platform needs and how they will scale with us. Implementation was easy because the SQ support team would answer any questions/blockers in real-time to get us live ASAP. I highly recommend them.

Pros

\- Ability to add/create multiple programs and run them simultaneously - Ability to create and configure a program to meet your needs - Well supported API docs - Helpful and knowledgeable support staff - Great tracking and analytics/reporting - Easy to use admin UI - Company listens to feedback and values it

Cons

\- Integration was straightforward and easy with SQ's documentation - The specialize in Referral Programs and have all the necessary features to create and scale it

Review Source

NK

Nika K.  
Head of Advertising  
Consumer Electronics  
Used the software for: 6-12 months

### "Excellent customer service"

January 23, 2017

4.0

Impressed by quick responses and realizations of our wishes. One of the best experiences I've had with a 3rd party provider, which is extremely important. However, we do miss a chance to be able to change the photos and texts of referred content ourselves. This would enable us to be more egile and flexible.

Pros

It's flexible so that it can fit your needs perfectly. Also, the customer service is awesome!

Cons

That we have to contact Saasquatch everytime we want to change the text or photo of the shared content.

Review Source

Response from SaaSquatch

January 23, 2017

Thanks Nika! We've love working with you and your team at Chipolo. This partnership has helped us establish our presence in the E-Commerce vertical.

Meagan M.  
Head Of Customer Experience  
Internet  
Used the software for: 1-2 years

### "Since some recent features/updates, it's better now"

August 1, 2018

4.0

Pros

locating participants is relatively easy (although i find there are still improvements to be made). we're now able to flag or block referrals based on a couple different fields that screen for fraud. integrated ability to add/ake away rewards in your own native backend/admin system.

Cons

there's just a lot of unnecessary clicks in here. good example is when trying to identify \*why\* a referee has not received their reward, you gotta approach from a specific route. language in the platform is often confusing - "manage participant" is vague.

Review Source

Bennett F.  
Digital Marketing Manager  
Computer Software  
Used the software for: 6-12 months

### "Incredibly helpful team and suport"

September 17, 2018

5.0

Pros

The price point was within our budget and provided the required functionality we were looking for.

Cons

Didn't have a chance to fully vet the software.

Review Source

SS

Scott S.  
Director of Operations & Legal Affairs  
Consumer Services  
Used the software for: Less than 6 months

### "Overall, it has felt a bit limiting at times, but for the price, we are getting what we need."

May 9, 2017

4.0

Pros

Being able to pull my own reports when I need them. (New feature that is definitely appreciated). Also, the customer service has been unmatched. Having a Slack channel setup has made it very easy and the team is extremely responsive.

Cons

Not having enough reporting abilities. Having more flexibility in creating custom reports would be extremely helpful. E.g., easily sortable/exportable lists of who referred who.

Review Source

Response from SaaSquatch

May 9, 2017

Thanks for the feedback Scott! We're investing in more platform flexibility so you and our customer base can get more value from our solution.

BG

Brian G.  
Project Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Very good referral platform"

December 31, 2019

4.0

We replaced the existing tool with Saasquatch. Customer service is great

Pros

Great customer support. Dry quick turn around times. Platform is well laid out and can integrate to a variety of platforms

Cons

Some email actions are the best. May need additional email marketing tools to send communication to users

Switched from

[Yotpo](https://www.capterra.com/p/144389/Yotpo/)

Way easier to work with

Review Source

EZ

Edgar Z.  
Digital Marketing Director  
Information Technology and Services  
Used the software for: Less than 6 months

### "The whole team was a pleasure to work with."

May 10, 2017

5.0

If you are like for a quick referral tool to help spread the word about your product, I would recommend it.

Pros

I enjoyed the simplicity of implementing and tracking the referrals. Also the entire team was a pleasure to work with, they helped us with customisation and changes that we required without much hassle. Extremely reasonably priced as well.

Cons

There were some limitations in terms of customisation and fitting it into our platform to be exactly as we wanted down to a tee. Eventually we built an internal system.

Review Source

Response from SaaSquatch

May 11, 2017

Appreciate the feedback! It was a pleasure working with your team to explore the benefits of referral marketing. Let us know if you're looking at improving your internal program this year!

PK

Patrick K.  
  
  
Used the software for:

### "The Right Decision!"

January 31, 2017

5.0

We had worked with 2 other "AAA" SaaS vendors before we moved to Referral Saasquatch. The bottom line is that they delivered on their promise, with a quick turn around!

Pros

Scalable, flexible solution!

Review Source

Response from SaaSquatch

January 31, 2017

Thanks Patrick! Tile has been a great referral partner for us in the E-Commerce vertical.

RR

Raul R.  
Global Online Sales Manager  
Computer Software  
Used the software for: 1-2 years

### "Great support"

January 4, 2017

4.0

Although we went through tough times for integration, thanks to the RS services team we've got everything up, running and delivering.

Review Source

Response from SaaSquatch

January 4, 2017

Thanks for the review Raul - we love working with your team and are looking forward to growing our partner relationship.

JL

Jeremy L.  
Engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "ReferralSaasquatch made it easy to create and test a referral system"

May 9, 2017

5.0

Pros

ReferralSaasquatch was easy to use, they had good documentation, and great support. We had a direct line to a dedicated support engineer to help us work through any problems we had

Review Source

Response from SaaSquatch

May 9, 2017

Thanks for the feedback Jeremy! We loved working with your team on your referral strategy and reward campaigns. Let us know when you're looking to revisit a customer marketing solution.

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