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Showing Most Helpful
Showing 10 of 10 reviews
"Makes it simple to create a network effect"
Overall: I wanted to create a referral program from day one at Ruckify because of the effect it can have on the business economics but needed to wait until the company was properly positioned and could support one. The SQ was extremely helpful in advising us to tweak the program and how to get the most value. I felt that the sales process was all about how they can meet our unique maretkplace platform needs and how they will scale with us. Implementation was easy because the SQ support team would answer any questions/blockers in real-time to get us live ASAP. I highly recommend them.
Pros: - Ability to add/create multiple programs and run them simultaneously - Ability to create and configure a program to meet your needs - Well supported API docs - Helpful and knowledgeable support staff - Great tracking and analytics/reporting - Easy to use admin UI - Company listens to feedback and values it
Cons: - Integration was straightforward and easy with SQ's documentation - The specialize in Referral Programs and have all the necessary features to create and scale it
"Excellent customer service"
Overall: Impressed by quick responses and realizations of our wishes. One of the best experiences I've had with a 3rd party provider, which is extremely important. However, we do miss a chance to be able to change the photos and texts of referred content ourselves. This would enable us to be more egile and flexible.
Pros: It's flexible so that it can fit your needs perfectly. Also, the customer service is awesome!
Cons: That we have to contact Saasquatch everytime we want to change the text or photo of the shared content.
Vendor Response
"Since some recent features/updates, it's better now"
Pros: locating participants is relatively easy (although i find there are still improvements to be made). we're now able to flag or block referrals based on a couple different fields that screen for fraud. integrated ability to add/ake away rewards in your own native backend/admin system.
Cons: there's just a lot of unnecessary clicks in here. good example is when trying to identify *why* a referee has not received their reward, you gotta approach from a specific route. language in the platform is often confusing - "manage participant" is vague.
"Incredibly helpful team and suport"
Pros: The price point was within our budget and provided the required functionality we were looking for.
Cons: Didn't have a chance to fully vet the software.
"Overall, it has felt a bit limiting at times, but for the price, we are getting what we need."
Pros: Being able to pull my own reports when I need them. (New feature that is definitely appreciated). Also, the customer service has been unmatched. Having a Slack channel setup has made it very easy and the team is extremely responsive.
Cons: Not having enough reporting abilities. Having more flexibility in creating custom reports would be extremely helpful. E.g., easily sortable/exportable lists of who referred who.
Vendor Response
"Very good referral platform"
Overall: We replaced the existing tool with Saasquatch. Customer service is great
Pros: Great customer support. Dry quick turn around times. Platform is well laid out and can integrate to a variety of platforms
Cons: Some email actions are the best. May need additional email marketing tools to send communication to users
"The whole team was a pleasure to work with."
Overall: If you are like for a quick referral tool to help spread the word about your product, I would recommend it.
Pros: I enjoyed the simplicity of implementing and tracking the referrals. Also the entire team was a pleasure to work with, they helped us with customisation and changes that we required without much hassle. Extremely reasonably priced as well.
Cons: There were some limitations in terms of customisation and fitting it into our platform to be exactly as we wanted down to a tee. Eventually we built an internal system.
Vendor Response
"The Right Decision!"
Overall: We had worked with 2 other "AAA" SaaS vendors before we moved to Referral Saasquatch. The bottom line is that they delivered on their promise, with a quick turn around!
Pros: Scalable, flexible solution!
Vendor Response
"Great support"
Overall: Although we went through tough times for integration, thanks to the RS services team we've got everything up, running and delivering.
Vendor Response
"ReferralSaasquatch made it easy to create and test a referral system"
Pros: ReferralSaasquatch was easy to use, they had good documentation, and great support. We had a direct line to a dedicated support engineer to help us work through any problems we had
Vendor Response