Who Uses This Software?

Insta is targeted towards single & multi-center clinics,hospitals and diagnostic laboratories in markets of Asia, Middle East,Africa and Latin America with over 1000 installations in 17 countries.


Average Ratings

28 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Insta Health Solutions
  • www.instahealthsolutions.com
  • Founded 2008
  • India

About Insta HMS

Insta Health Solutions is a Healthcare IT Solutions Company which started in 2008. It has a flag-ship product Insta HMS which is used by over 300 healthcare provider organizations across 7 countries. Insta HMS is a cloud/web-based application which covers all financial, clinical and operational requirements of a hospital/clinic.


Insta HMS Features

  • Appointment Management
  • Charting
  • E-Prescribing
  • E/M Coding
  • Handwriting Recognition
  • HIPAA Compliant
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Patient Portal
  • Voice Recognition
  • Appointment Management
  • Bed Management
  • Billing & Invoicing
  • Claims Management
  • In-Patient Management
  • Inventory Management
  • Out-Patient Management
  • Patient Records Management
  • Physician Management
  • Policy Management
  • Revenue Management
  • Billing Estimates
  • Claim Scrubbing
  • Claims Management
  • Code & Charge Entry
  • Patient Eligibility Checks
  • Patient Payment History
  • Payment Processing
  • Practice Management
  • Remittance Advice
  • Statements & Collections
  • Claims Management
  • E-Prescribing
  • EMR / EHR
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Inventory Management
  • Multi-Office
  • Multi-Physician
  • Patient Billing
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Physician Scheduling

Insta HMS Reviews Recently Reviewed!

is essay to use

Oct 22, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Some basic loopholes are there which need to be addressed.
Customer service does not call back if we leave a voice message

Cons: It covers everything, but many missing functionalities inside modules,
means there are modules for everything , but modules need to have more functionality

ICD Cording Module, Inpatient Module and Report Builders

Oct 21, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: This is refer to the current HMS Ver. 11.0.4 of BHR. I believe user friendliness should be improved to some extent. Even though vast aria cover by Insta HMS, still required to improve some modules like Dietary(Very basic), Procurement(No purchase requisition, PO amend & re-approve, etc.), Laboratory(Only one Test Template available and difficulty on print paper size configure of worksheets), Stores Functionalities(There is no Stock Items reject process after transfer through an Indent or direct transfer, also better to have a stock uploading facility after a stock take).
Needed to have alert and acknowledgment features. It's better if the HMS allows to access for all Views (Data tables) for HMS Administrators only for viewing purpose as it solve many issues related to report requirements.
In Doctor Payment module issues (Unable to assign 1 doctor for multiple department, Not separating doctor Fees in packages), Major issue when it comes to implementing new Taxes like VAT. I suggest implementing TAX module where Customer can implement his own taxes according to the requirement. Developed Channeling module (Consultant bookings, payments, visits and further process) for us not according to our requirement so that we had to go for a local channeling product.
Attending to a new job is in very good status but solution won't match to SLA or to provide.

This software is very useful,you can manage a number of practices by using this software .

Oct 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: User friendly, easy to use, reports are fantastic.
Robust software which takes care of pretty much all the needs of a medical institution

Cons: Some basic loopholes are there which need to be addressed.
Customer service does not call back if we leave a voice message.

rich in functionality.

May 14, 2017
4/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It almost covers everything in daily operations needed in any health facility.

Cons: It covers everything ,, but manny missing functionalities inside modules ,
means there are modules for everything , but modules need to have more functionality.
more over it needs to be user friendly specifically doctors friendly

All in one HMS. With a great Customer Support

Apr 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Customer Support Team. Which does it all in no time.

Cons: IVF module is weak need more R&D.

Overall: When it comes to HMS one require all the features and a great GUI layer Insta HMS is the answer for all. Though some more improvements and features required, overall its a very well satisfying product. And the "customer support team" they ROCK.

user friendly software

Apr 20, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The report builder and the updations they do regularly to improve the performance

Cons: integrations are a little problem

Overall: This is easy to use for the semi skilled staff and the report builder is also very useful spec.
I am happy using this software as a little training is enough for the new joinees to understand the software process. This is more flexible to add new field to the modules. Some modules are unique in this. I definitely reffer this software for any new requirement.

Recommendations to other buyers: This is a good software . There is always something more required in any software.

Excellent Support and guidelines

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: User friendly..!!

Happy to use INSTA HMS and a good training and support given by Customer support representatives.
.

24*7 hours support from all the teams and thank you INSTA.

System Analyst

Apr 20, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: ICD Cording Module, Inpatient Module and Report Builders

Cons: Managing Taxes, Doctor Payment Module, Channeling Module

Overall: This is refer to the current HMS Ver. 11.0.4 of BHR. I believe user friendliness should be improved to some extent. Even though vast aria cover by Insta HMS, still required to improve some modules like Dietary(Very basic), Procurement(No purchase requisition, PO amend & re-approve, etc.), Laboratory(Only one Test Template available and difficulty on print paper size configure of worksheets), Stores Functionalities(There is no Stock Items reject process after transfer through a Indent or direct transfer, also better to have a stock uploading facility after a stock take).
Needed to have alert and acknowledgement features. It's better if the HMS allows to access for all Views (Data tables) for HMS Administrators only for viewing purpose as it solve many issues related to report requirements.
In Doctor Payment module issues (Unable to assign 1 doctor for multiple department, Not separating doctor Fees in packages), Major issue when it comes to implement new Taxes like VAT. I suggest to implement TAX module where Customer can implement his own taxes according to the requirement. Developed Channeling module (Consultant bookings, payments, visits and further process) for us not according to our requirement so that we had to go for a local channeling product.
Attending to a new job is in very good status but solution won't match to SLA or to provide a workaround takes long time or no solution at all.
Anyway some modules, features like ICD cording, Inpatient and available report builders are really good. Also can be satisfied with speed of the system.

Recommendations to other buyers: Better to build a Configuration Dash Board for Administrator(in Hospital not the Insta) of the Application and make available Data base views as well for administrator to prepare his own on demand reports.

Simple and user friendly HMS

Apr 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: User friendly, easy to use, reports are fantastic.

Cons: Some basic loopholes are there which need to be addressed.

Overall: We were looking for a HMS for our 160 bedded hospital. We had requested Insta HMS for demo. The demo was conducted and all features explained. There was a site visit where Insta had arranged for a thorough demo. There was pre-implementation visit. The implementation executive was knowledgeable and the migration was smooth. A few requirements specific to our hospital were also implemented. The implementation team and remote team were very cooperative. The customer support is cooperative. Overall we are satisfied with the HMS and look forward to a long innings with Insta Health Solutions Ltd.

Recommendations to other buyers: It should have features which can be customized as per the requirement of a specific customer.

INSTA HMS Review

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer service
Overall the software is good till date (after 1 month use) and mainly the customer support is very good even on holidays (i.e - Sunday ).

Software flow is also easy to grab.

overall software is good.

Insta HIS Is very good and user friendly -Omni Kurnool

Apr 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: -More report facilitation should be provided like retrieving data from more than one table.
-Mail trigger facility should be facilitated for the software backup(Daily/Incremental/Monthly) which is running in cloud.
-PR Requisition should be provided.
-Billing clearances(Financial clearances for pharmacy and Surgeries and other procedures) to be facilitated through messaging system in insta.
-Bill Estimation for Patient to be provided and color coding for over dues to be provided based on payments vs. Actual Bill.

Good Support 24/7, since 7 years

Apr 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Insta HMS is a cloud/web-based solution for hospital management. Features include Doctor Appointments, OPD Management, IPD Management, Pharmacy, Inventory management, Integration with Accounts and Payroll module along with the fully customized Clinical EMR. Our solution will help the hospital administrators, doctors and other staff to keep track of every tit bits of the activities performed in the various departments of the hospital/clinic and takes care of all functional aspects of all types of healthcare organization.

INSTA HMS.....

Apr 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Insta HMS is one of the best EHR & HMS (Hospital Management System) with all required features to run a practice or hospital smoothly and hassle free. Insta HMS has become preferred choice for respective physicians, clinics, hospital and nursing homes. Currently there are more than a million patients registered on Insta HMS in over 17 countries. Having various integrated modules like Pharmacy, Laboratory, Radiology, PACS Integration, Insurance, E-claims and Direct integration with financial accounting, it has everything a physician needs.

INSTA HMS.....

Apr 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Insta HMS is one of the best EHR & HMS (Hospital Management System) with all required features to run a practice or hospital smoothly and hassle free. Insta HMS has become preferred choice for respective physicians, clinics, hospital and nursing homes. Currently there are more than a million patients registered on Insta HMS in over 17 countries. Having various integrated modules like Pharmacy, Laboratory, Radiology, PACS Integration, Insurance, E-claims and Direct integration with financial accounting, it has everything a physician needs.

Vendor Response

by Insta Health Solutions on April 18, 2017

Thanks a lot Himanshu Gehlot! Glad that you are able to use our full suite of offerings!

Value for Money!!!

Apr 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: We are using it in our organisation for more than 5 years, and all the users are happy with that.
Most of the features required for a Hospital is packed in it and moreover its customization is very easy as well.

Vendor Response

by Insta Health Solutions on April 18, 2017

Thank you! Glad that we could partner with you for more than 5 years and we hope to work with you for even more longer time!

Software all over is Good

Apr 14, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: We are facing some problems in Reports and Support team for instant reply
We hope more in feature for use in easy way and more user friendly.

This software is very useful,you can manage a number of practices by using this software.

Apr 15, 2016
4/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support

Comments: This software is very useful,you can manage a number of practices by using this software.This software is also friendly user,as you can easily identify the errors.

Vendor Response

by Insta Health Solutions on April 15, 2016

thanks for the review.

hms

Jan 10, 2015
4/5
Overall

Comments: Best software for hospital management

Vendor Response

by Insta Health Solutions on January 10, 2015

Thnak you for the feedback.

This is a very good HMS

Nov 28, 2014
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: HMS is very good, Its security and logic is good. Overall it is excellent.

Vendor Response

by Insta Health Solutions on November 28, 2014

Thanks Saikat for the positive response.

Insta Review - Lifecare Hospital Baniyas, Abu Dhabi

Nov 08, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Positives:
Ease of use
Customer service
Features

Negatives:
Reports Discrepancies (for some reports)

Vendor Response

by Insta Health Solutions on November 08, 2014

Thanks Mr. Deepu for the feedback.

Omni hospitals

Nov 07, 2014
3/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Comments: We are satisfied with Insta HMS.But we need some customed templates for Lab reports.
overall this is best software for us.

Vendor Response

by Insta Health Solutions on November 08, 2014

Thanks Mr. Pavan for the response.

Implementation of modules- reg

Oct 02, 2014
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: After the implementation of new modules, we faced certain difficulties in running the software specially during the consulting time. However we managed to handle the issue with the help of your good staff. Now the overall impression is good.

Vendor Response

by Insta Health Solutions on October 02, 2014

Thanks Mr Somasekhran for the positive feedback on Insta HMS.

Insta HMS has eased our management burden

Sep 12, 2014
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We have been using the InstaHMS for 15 months now, and have found the system to be really useful in all aspects of MR management. All activities of the hospital are adequately covered and the software is comprehensive yet easy to use. Hospital management has become easier and more streamlined since implementation of this system. The customer support is fairly OK. However, customization to suit our specific needs and requirements was a bit long drawn affair.

Overall, we are satisfied with what we have got in the form of InstaHMS. It is certainly value for money.

Vendor Response

by Insta Health Solutions on September 12, 2014

Thanks Alok for the positive response.

HMS - REVIEW

Aug 28, 2014
5/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments:
When we talk about effective management of hospitals and provide enhance quality care and to deal with challenges and curtail hospital management cost and time , ensuring timely availability of financial , Operational & clinical information, supplies , organized utilization of resources and extended reach to identify the potential of the organization and to forecast future plans .

All this and many more we have achieved in last 3 years with INSTA Health , the robust and extensively flexibility to tailor made the software based on the process flow has made substantial output with desired results . The simplicity in usages and user friendly features has help us increasing data accuracy and prompt data gathering and analysis.

The Advance robust architecture complies with industry standards, the application provides investments protection for the future while enabling collaboration and enhancement with ease.
Electronic Medical Record and easy customization of OP templates has increases the Physician comfort, facilitating more of evidence based practices.
Real time information for better decision making and optimal usages of resources

Though in the ever changing progressive health care IT with introduction of new technologies and enhancements in the field of health care research and outlook towards clinical outcomes to render the best care to our patients. we are looking for more of specific renal care structure with effective utilisation of the data we generate to analysis then in more organised manner in EMR and Medical Records with specific intelligence that suite the business & clinical requirements of our organisation

We have a lot more to achieve and create in course of our journey to be the best renal care provider , the strength that stand out are :
The robust architecture and the customised design has allow us with the flexibility of define , designing and implementing the Information system with
a) Clinical Lab result to have data help in interpreting renal health of a patient
b) On Line Purchase and integrated system to control inventory
c) Accuracy in data analysis and rate plan management
d) Email gateway to have uniform Report format
e) SMS gate Way
f) Patient Feed Back Module
g) Enhanced EMR with customised Template of Dialysis Summary Reporting
h) HD Scheduler to decrease waiting time and increase foot fall

Vendor Response

by Insta Health Solutions on August 28, 2014

Thanks Soumyajit for the appreciative feedback.

complete solution...

Aug 27, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Since day one... Ease of understanding and using Insta and prompt customer are the star features.... Keeping it totally integrated but simple is worth noting... Only con's that if u think of any feature that should have been there... It's there but u have to buy the module....

Vendor Response

by Insta Health Solutions on August 27, 2014

thank you Doctor for the appreciative response.

Good product for a hospital, too detailed for a diagnostic centre

Aug 26, 2014
3/5
Overall
2 / 5
Ease of Use
2 / 5
Customer Support

Comments: Pros:
1) Robust software which takes care of pretty much all the needs of a medical insititution.

Cons:
1) The main drawback for a diagnostic center such as ours for using Insta is that it is predominantly a hospital software and the bits we do not use still appear in the software making it a bit difficult for new people.
2) There are only 2 departments in Insta a) Lab and b) Radiology. Any decent institution would have Cardiology, Neurology etc. etc. These things have not been incorporated into the software even on our continuing requests.
3) Customer service does not call back if we leave a voice message.
4) The product cost might deter smaller diagnostic centers such as ours from buying the product.
5) The doctor scheduler can be majorly improved. It just does not make any sense. A simple school type doctor time table should suffice. Instead it has been made overly complicated.
6) There should be a delete option. In many cases there is only an "Inactive" option. This does not solve the issue. For example, we had a couple of redundant rate plans and to remove those we had to take service support from Insta and it took ages to get done. I don't know why this is the case.

Vendor Response

by Insta Health Solutions on August 26, 2014

thanks Aditya for the feedback.

My Experience with Insta

Aug 25, 2014
3/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: An excellent Hospital Information System, which is a perfect Business object ,developed to meet our needs , is an apt factor for the smooth work flow in our hospital. Neglecting the technical specs the type of support that I am getting from those guys is really helpful. On the technical perspective the system's ability to integrate and interface medical devices and to support Insurance based Revenue Cycle Management System is appreciable. I would recommend to have an extensive R&D in innovative Healthcare technology to meet the needs of providers and patients in this part of the world that matches the requirements globally.

Vendor Response

by Insta Health Solutions on August 26, 2014

Thanks James for the appreciative review.

Insta HMS

Jul 31, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: "Insta HMS was implemented at the Main Karen Hospital and then scaled to 5 additional centers over the last 1 year - Nakuru, Neyri, Karatina, Town clinic(Nairobi) and Meru.

Previously we had a software which was a nightmare to the management, we faced critical issues like tariff variation, application down time, manual billing and was not user friendly. With Insta the bills are dynamic, patients get the right information at the right time. Checks and balances are in place, integration with financial software became is very easy. Remote access is a great advantage so one can work anywhere in the world. Cost of sale and revenue is very accurate. Work flow is fast. The greatest advantage is any user can see the entire audit report of all the transaction so one can find where and who did a mistake.

In addition, Insta has successfully integrated the HMS with our lab equipments for automatically posting Lab results.

We are overall very satisfied with the product and service."

Vendor Response

by Insta Health Solutions on August 05, 2014

Thanks Boopathi for the positive feedback.