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From Small Startups to Fortune 500 Companies, Thousands Of Customers Trust Helpjuice To Power Their Knowledge Base

Product Details

Helpjuice Is THE Knowledge Base Platform used by thousands of companies for both reducing support & sharing knowledge internally. - Fully brandable, and we even help customize your knowledge base, to make it pixel perfect. Say goodbye to KBs that dont feel YOURS - Instant Intelligent Search brings up the RIGHT results the first time you type - Advanced Analytics give you the right insight into your KB & how to improve it - Other features include Multi-Lingual, SSO, Custom Domain, API

Contact Details

Helpjuice

http://www.helpjuice.com

Founded in 2011

Located in United States

Matter
Matter
Matter
Intercom
Hightower
Ideo
Clara

Starting Price

  • Not provided by vendor

Free Trial

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Helpjuice Features

Cataloging/Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Helpjuice Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
5/5

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Showing 50 of 62 reviews

Showing Most Helpful

Showing 50 of 62 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
David M.
Co-Founder
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
October 26, 2015

“Knowledge Base Software That Soars”

OverallIn 1927 Charles Lindbergh became the first person to fly an airplane across the Atlantic. On his return he was given a ticker-tape parade on the Washington Mall. He had made the impossible become possible. How? Because he had a utter, ruthless dedication to his goal. A SIMPLE, BEAUTIFUL PRODUCT I think if Lindbergh ran a SaaS company today, and was looking for knowledge base ('KB') software, he'd choose HelpJuice. Why? Because they've applied the same level of intellectual and practical discipline (that Lindbergh applied to his dream of flying the Atlantic) to their dream of creating an epoch-defining solution to an un-cracked problem (clunky, over-complex KB software applications). First, my disclaimer: I'm a co-founder of a tech start up & a customer of HelpJuice, who have been incredibly helpful to me in getting my knowledge base off the ground (a la Lindbergh). Now my qualifications. Before moving into tech I practised law for several years as a litigation / dispute resolution attorney. I learned that creating top class templates of information/resources, more than paid for itself through the delight clients experienced at receiving detailed, actionable legal advice. HelpJuice is the go-to tool in my view to help any SaaS business - your business - achieve this end. EASE OF USE HelpJuice works like Google/Bing for your KB with a search bar on the home page your home page. If their question isn't answered in the KB, a query lead capture form appears, so you can answer the query & create a template. CUSTOMER SERVICE & CUSTOMISATION The Helpjuice customer success team goes out of their way to provide professional services (for free) worth several hundreds of $ (if $1,000s) ensuring you're delighted. SIMPLICITY IN DESIGN & EXECUTION If you're looking for an advanced ticketing based customer support system, don't choose HelpJuice. No ticketing system? How can they help me then? Well, HelpJuice decided that the laser-like niche skills required to design and maintain and develop a KB software solution are considerably different from a customer support ticketing software solution. They're right, too. FUNCTIONALITY You get: - Thousands of searches on your KB a month - dozens of user admin accounts; different role/access segmentation - customisation of the KB; support pretty much any which way you want it etc. At the higher end: - 99% SLA - localisation - KB segmentation - making your KB an internal company site

Vendor Response

By Helpjuice on October 25, 2016
You're the best, David!
Source: Capterra
October 26, 2015
Brad C.
Senior Director, Servicing Analytics
Financial Services, 1001-5000 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 13, 2019

“Great platform for Knowledge Base material”

OverallWith the addition of the Helpjuice software, we were able to solve a critical need in the Servicing / Customer Service space. Quick access to specific areas within our policy and procedures is critical for servicing our customers. The install of Helpjuice was able to solve that and other regulatory requirements.
ProsAt Home Point, we have used the Helpjuice software/platform to act as a knowledge base (job aid) for our Customer Service agents to have at their fingertips for frequently asked questions and information. The agents (and admin team) love the ease of use (i.e. search capabilities, UI, etc.) when accessing this information. It is crucial that our agents to be able to access this information quickly when servicing our customer base. The Helpjuice software has been able to deliver that.
ConsIn my role at Home Point (Senior Direct, Analytics), one area that I think the Helpjuice software could improve upon is within reporting/analytics. While the [admin] site has some metrics that can be provided, the detail, UI, and level of metrics could be improved.
Reviewer Source 
Source: Capterra
September 13, 2019
David M.
Vice-President
Information Technology and Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 8, 2019

“Amazing product”

OverallMy team was impress. No more document all over the network hard to find to share knowledge.
ProsEasy to use Friendly Interface. The content is indexed so fast
ConsThe editor might gain a few more feature in future Some search option can be optimise
Reviewer Source 
Source: Capterra
July 8, 2019
Avatar Image
Jason R.
IT Coordinator
Financial Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 8, 2019

“Help Juice is amazing”

OverallI think the help juice team is amazing and they are always available with any questions and are so open to feedback. They may be a smaller team but they are brilliant and are customer service oriented. they are open to feedback and its nice that they show their roadmap
ProsI love the software, it was so easy to implement, the team was available to help at any time. you can get this up in running in under an hour. they offer to import any current documentation you may have already to help with implementation. It is super easy to use and they provide amazing tools to control the look and feel of a knowledge base article. I like that you can relate articles to one another, you can apply keywords. we have a special keyword for new hires that way they can read a bunch of articles during their orientation. love the customizable website they provide to give you a googlish web page that looks like your website.
Consreally nothing. the software just works and it does the job
Reviewer Source 
Source: Capterra
May 8, 2019
Bill L.
Director of Operations
Information Technology and Services, 11-50 employees
Used the software for: I used a free trial
Overall Rating
4/5
Ease of Use
3/5
Customer Service
3/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
December 28, 2018

“Highly customizable Knowledge Base solution”

OverallPretty good overall. Had a few support kerfuffles but in the end, they came through and were great to work with. By far the best bang for your buck.
Pros- Can customize it to basically anything you want it to be - Great personalized support - Fast customization requests - Really good editor - Plenty of themes to choose from - Analytics are great
Cons- Can take too much customization to get it to 'feel' right for what you're doing - If you have a private site, sharing articles individually publicly with a client is cumbersome - Full export of site is not great as it exports in excel sheets - No dynamic creation of keywords or related articles - Can't 'continue numbering' in editor - Can't 'copy formatting' in editor - Search results do not contain category 'folders'
Reviewer Source 
Source: Capterra
December 28, 2018
Tara M.
Sr. Technical Team Lead
Information Technology and Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 11, 2017

“Really Good! ”

OverallA nice userfriendly knowledgebase that my entire team can contribute to.
ProsThe software is really easy to use and navigate. I love how sleek the reports are as well as the weekly report of our sites health. Overall it's a huge improvement from our last knowledgebase hosted in salesforce
ConsSupport was a little slow to respond, it took roughly 4 days to get an initial response for an easy how-to. Sometimes the article formats look different from when you're editing it and from when you publish it. I would recommend to customers to keep the format as simple as possible. The other cons are just minor software enhancements like dynamic reporting but nothing has been a blocker or critical issue so far!

Vendor Response

By Helpjuice on September 12, 2017
Hi Tara, Thanks for the kind review. I'm very sorry it took so long for a response in that one instance! I really feel bummed out about that, as it really never happens. Thanks again for being a customer & for your kind review Emil Hajric, CEO of Helpjuice.com
Reviewer Source 
Source: Capterra
September 11, 2017
Will S.
Sales Engineer
51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Source: Capterra
October 25, 2016

“Helpjuice is a perfect Help Center service”

OverallWe moved to Helpjuice for the following reasons: lots of options, saves us money. What we got however has eclipsed this. We have found Helpjuice to have more features than we expected, important reporting, wonderful customizability, and great customer support. They have been very responsive and willing to work with us through some fairly specific SEO requirements as well. All this for a cost that won't break the bank.
ProsNoted in the review
ConsWe have had some downtime, but this has been limited.
Source: Capterra
October 25, 2016
Avatar Image
Richard H.
Director of Marketing
Computer Software, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 11, 2018

“Quick to get set up, easy to use, and great support!”

OverallThe help center that came with our customer support software wasn't meeting our needs and we wanted something more flexible that we could fully customize. Helpjuice provides the best of both worlds - an easy to use user interface for people to add/edit articles and the flexibility to amend the code and completely customize the site. Best of all, if there's a specific feature you really want if you ask them they'll get it done.
ProsThe support is fast and responsive. They are also great at taking feedback and incorporating it into their product. The user experience is clear and simple to use, but - if you want it - you can access the entire backend and customize your site to your specifications.
ConsIt's currently lacking integrations, e.g. with CRM tools such as Salesforce.
Reviewer Source 
Source: Capterra
September 11, 2018
Verified Reviewer
Government Administration, 501-1000 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 11, 2019

“Exactly What We Needed”

OverallWe are using the software to create an internal knowledge base for a local government. Many of our users are not fans of having to learn a new piece of software but the ease of use that Helpjuice provides has made it incredibly easy to implement. We plan on eventually rolling out an external knowledge base for residents and the capabilities that Helpjuice provides will make that task easier than we could have ever hoped.
ProsHelpjuice has been an incredible platform to start building our knowledge base. We had been struggling to find a good system that would give us the functionality we needed at a great price. Helpjuice has given us everything we hoped for and more and it doesn't cost an arm and a leg. In addition, the customer support is top notch.
ConsMy only complaint about the software is having a constant pop-up in the bottom right of the screen when I log in to the dashboard.
Reviewer Source 
Source: Capterra
March 11, 2019
Bryan C.
Technical Support Manager
E-Learning, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
January 25, 2019

“Helpjuice: Fresh squeezed knowledge base goodness!”

OverallWe are new to Helpjuice, but so far the experience has been very pleasant - with quick responses (several other competitors never even bothered to return multiple requests for demo's and meetings, but Helpjuice did so within less than a day!)
ProsPrice-per-feature was a major consideration - Helpjuice offers a lot of options and customization that other companies break out in to more and more expensive tears or pricing, where you have to pay more to get one feature you may want and a bunch more you don't.
ConsWhile there search is robust, and can search attached PDF files in articles, other competitors have a much more robust search engine, capable of searching just about any file type, including video files. That said, you also have to pay a lot more to get that advanced of a search engine, and the rest of what these competitors offered was not as appealing.
Reviewer Source 
Source: Capterra
January 25, 2019
Marty S.
VP of Customer Success
Real Estate, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 20, 2017

“Very quick to setup, responsive team to assist in loading and customizing your KB.”

ProsCustomer service agent was very helpful in getting things setup. He answered all of our questions and assisted us in loading our existing help documents. It has a good interface with Salesforce and creating new content is very intuitive and quick.
ConsI would like to see an improved Salesforce integration to be more native and through the App Exchange. It would be great to also see this being Lightning-enabled.

Vendor Response

By Helpjuice on November 21, 2017
Hi Marty, Thanks for your review -- we are happy to Frontsteps onboard, as a customer. We're indeed a small team of 12 people, and have been doing Enterprise Knowledge Base software for over 7 years. Nothing pains me more when customers look at our strength and take it as a weakness. We've personally made sure we implement as many requests as you have asked for, and have made sure your customer experience is as small & cozy as it can be -- something you cannot get at our competitors.
Reviewer Source 
Source: Capterra
November 20, 2017
Ilan M.
CMO
Internet, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
October 25, 2016

“Awesome Help Desk! ”

OverallWe needed an automated helpdesk for ClickCease.com. We found dozens of services but we decided to go with HelpJuice due to the great automation features they provided. We are not sorry, we are super happy with the software and it has increased our retention! The guys at HJ (Emil and the crew) were speedy and efficient with the setup and have been there for us with any question we had. Don't think twice, this is the way to go!
ProsThe ability to instantly setup Q&A.
ConsNo livechat automation, but I understand that is in the works.

Vendor Response

By Helpjuice on October 25, 2016
Massive thanks, Ilan!
Source: Capterra
October 25, 2016
Verified Reviewer
Computer Software, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
3/5
Features
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
December 14, 2018

“Great system for providing support to customers!”

ProsIt's an awesome platform for distributing help and information to customers without requiring actual human assistance. Frees up human resources.
ConsIt's kind of a bear to set up, there is a lot of information that needs to be input for it to be effective.
Reviewer Source 
Source: Capterra
December 14, 2018
Kelly V.
Manager of Customer Success
51-200 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
8/10
Source: Capterra
April 3, 2017

“Article management and knowledge base”

OverallThanks for the awesome product guys! The first of my two main feature requests is the ability to make a draft version of an already published article. Example: I have a published article and I want to plan for an upcoming feature change. I'd like to edit all of the articles this feature is mentioned in before the day the feature launches so that I can just push the changes live on that day. The new article would be linked as a draft version of the published articles so that when it goes live, it just replaces the live article. The second of my two requests is that your help page be a little more fleshed out. For example, I recently found that you do have the ability to nest content or articles within other articles. Which I think is awesome. But I didn't realize you had this because I searched your knowledge base and was unable to find anything about it there. Thanks!
ProsClean design. Easy to navigate.
ConsHard to find something without messaging support.
Source: Capterra
April 3, 2017
Stuart M.
Head of Product
Information Technology and Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 25, 2017

“Fantastic on-boarding experience up until the rebranding which took longer than expected ”

OverallRecommended it already! This is a KB and Doc system for Product Managers... it is all about the data and helping me improve the product
ProsAnalytics, analytics, analytics - its why we move to the solution - great to get insight into popular articles. Abiliity to integrate into our existing Support process and have a dedicated document view.
ConsCould do with a couple of improvements for publishing articles, lacks some of the capabilities used to when creating content - the code formatting is not very good, have line wrap issues and no syntax highlighting - difficult to create pdf reports that are legible as the formatting is very poor when trying to print the html page - difficult to export analytics data to other systems - need to it possible to just link to other articles (very easy to embed articles) - why not offer the option to display link or content when I use the

Vendor Response

By Helpjuice on September 26, 2017
Hey Stuart! :-) Thanks for the detailed review. I'm really bummed that we didn't WOW you with our customer service and product. We really take pride in our work. I really appreciate the feedback, and am taking the cons as a todo list for us. Thanks again for being a customer of Helpjuice. Emil Hajric CEO, Helpjuice
Reviewer Source 
Source: Capterra
September 25, 2017
Austin P.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Source: Capterra
October 25, 2016

“Helpjuice has fit our internal knowledge base needs”

OverallOur company was in the market for an internal knowledge base solution that would provide the features and design that an ordinary shared drive or wiki site couldn't provide. This software has increased our employee productivity by giving them direct access to the resources they need...fast! The best part is we are able to monitor what resource pages are receiving the most traffic, which ones could use a boost and even solicit ideas for content that doesn't exist yet. The Helpjuice team has been great about helping us design our site to fit our needs. As with everything there have been a few minor bumps, but they have addressed them and continue to roll out new features and functionality that make this software extremely valuable to our company. My advice to anyone looking at Helpjuice as a potential solution - take the opportunity to allow them to walk you through their software and check out a few of their client sites. Helpjuice isn't a cookie cutter solution, they will tailor it to the look and feel you need. That being said, it's most helpful if you go in with a clear vision of what you want to achieve and they will help you get there.

Vendor Response

By Helpjuice on October 25, 2016
Thank you, Austin!
Source: Capterra
October 25, 2016
Tamar K.
Head of Quality Management and Call Center Department
Insurance, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 26, 2019

“Knowledge base for any business”

OverallIn total, Helpjuice is the best option to spread knowledge in the company or within the customers in a user-friendly way which in the end saves time for your business and the readers.
ProsThe most useful thing is user interaction feature which lets the visitors evaluate an article and in case they can not find the proper article, they are able to write to the administrator directly. It is done in a simple and time-saving manner. What's more, it makes more people engaged in the content building process.
ConsThe only thing that can be even more developed is customization features. Although, the existing customization features are quite nice.
Reviewer Source 
Source: Capterra
February 26, 2019
Brianna D.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
November 18, 2016

“Manager of Support Services ”

OverallI joined Helpjuice a few months ago and have been thrilled with the experience so far! The product is easy to use and the amount of freedom you get with the design is unprecedented. You're not locked into a cookie-cuter layout, so the sky's the limit! You can tell that they're pushing their product forward and trying to make something that is unique from other knowledge base platforms out there. Their recent updates to their Analytics shows that they've been working hard on providing value to their customers. We're just getting ready to add multi-language support and I wish there was an easier way to manage translated files (like auto-translations) but understand that can be considered an entirely different market itself. My favorite- incredible customer service!! Their team goes above and beyond to help make sure you have everything you need, just they way you want it. If I ever have a question or concern, they're quick to respond and always willing to help. I'd definitely recommend to anyone who is looking to build a one-of-a-kind knowledge base.
Source: Capterra
November 18, 2016
Ryan S.
Founder
Computer Software, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
October 25, 2016

“Ideal tool to automate support”

OverallWhen our small team was looking for a knowledge base tool, we kept seeing Helpjuice appear. And so, we gave it a go.... Instantly, upon signing up, we realized Helpjuice provides a much different experience than the other solutions out there. Helpjuice is really focused on being the best knowledge base platform, and you can tell from product to support. Their product is a bliss and very powerful, while their customer support is one of THE best support experiences I've had, in a while!
ProsExtremely easy to use, powerful analytics, easy integration in website.
ConsNone
Recommendations to other buyersTheir support experience is quite great. I recommend utilizing their customization service, aswell

Vendor Response

By Helpjuice on October 25, 2016
Thank you Ryan!!
Source: Capterra
October 25, 2016
Verified Reviewer
Computer Software, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 11, 2019

“Helpjuice for the HUGE win!”

ProsI love that Helpjuice is extremely scaleable for our business needs. We plan to use this software internally to begin, but I love that the option is there for external use as well. The amazing built in features are so relevant and exactly what we needed in order to get started quickly. The transition to a new software can sometimes be painful, but Helpjuice was seamless.
ConsI haven't found anything to dislike about Helpjuice.
Reviewer Source 
Source: Capterra
March 11, 2019
Cooper T.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
October 27, 2016

“The best Knowledge Base around”

OverallAlthough we've only just started, building our new Knowledge Base in Helpjuice has already been an absolute dream. The backend is easy to navigate and the editor is simple and straightforward, yet far more robust than our previous KB solution... embedding videos and gifs has added a whole new element to our content! There aren't enough characters allowed in this review to fully encapsulate all of the great features available, so check them out for yourself! Beyond the tool itself, which we're absolutely loving, the communication and support from the Helpjuice team is top-notch. They have been more than willing to ensure that our KB is customized to perfection. I would highly recommend that any company building a new Knowledge Base from scratch or refreshing their existing Knowledge Base use Helpjuice to do so.

Vendor Response

By Helpjuice on October 27, 2016
Thanks for the kind words, Cooper!
Source: Capterra
October 27, 2016
James Z.
Executive Vice President
Internet, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 19, 2018

“The transition from wordpress to this KB platform has been wonderful”

ProsIt's very user friendly - All of our agents can easily access anything they need. It can be updated and published for review instantly.
ConsDon't have any at the moment because we are relatively new to the product. If I had to say anything, it's the importing feature - didn't appear to be compatible with many external outlets. That said, I'll turn this into a pro - the customer support team was able to fulfill my needs in less than 12 hours.
Reviewer Source 
Source: Capterra
April 19, 2018
Lena S.
Customer Service Representative
Internet, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Source: Capterra
October 26, 2016

“Very Happy”

OverallSo far I have to say that we have been really happy with the funcionality of Helpjuice. The support team is great and very helpful and we haven't really had any problems so far that couldn't be resolved. The only minor thing is that the analytics were a little bit difficult to grasp in the beginnning and could still be improved.
ProsIt's adaptabiity and that it offers great designs and the analytics.
ConsThe analytics could be a little bit more comprehensive and could give more detail about unsuccessful searches etc.

Vendor Response

By Helpjuice on October 26, 2016
Thanks Lena!
Source: Capterra
October 26, 2016
Avatar Image
Tyler C.
Director Of Client Services
Telecommunications, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 3, 2018

“Excellent Knowledge Base Platform”

OverallIt has been a very easy transition. From migrating our content to their extremely quick and reliable support, we've had an excellent experience so far.
ProsIt is extremely customizable. We have strict brand rules we have to follow and Helpjuice allowed us to make all the customizations we needed.
ConsThe ability to edit articles from their published URL. I believe this is actively being worked on.
Reviewer Source 
Source: Capterra
August 3, 2018
Mike M.
CTO
Hospital & Health Care, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 12, 2019

“Reduces Friction To Adding Support Content”

OverallIt has helped us document internal policies and external support.
ProsIt simple to add and edit articles allowing us to focus on the content instead of the editing process. Customer support is great at helping make the site more organized.
ConsHarder to organize articles into different categories when categories become larger and need to be sub-categorized.
Reviewer Source 
Source: Capterra
July 12, 2019
Raychel J.
Knowledge Manager
Hospital & Health Care, 51-200 employees
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
4/5
Customer Service
5/5
Features
1/5
Value for Money
4/5
Likelihood to Recommend
4/10
Source: Capterra
October 25, 2016

“We need to add more features”

OverallEase of use would be enhanced just by adding a search bar to an open article and Microsoft Word editing within the article.
Prosclean design
ConsMissing: Feedback option from internal users Start ratings from external users Font size choice or consistency Word type editing for articles Internal users favorites list Internal users search history Add links to jump to certain parts of articles ex: mobile vs PC Access to search bar when in an open article Video ability New article request function from user
Source: Capterra
October 25, 2016
Dennis Lee N.
CEO
Internet, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 23, 2019

“First in Class”

OverallFantastic, incredible product
ProsThe introduction of Helpjuice has improved our internal knowledgebase, reduced ticket flow and has drastically improved our clients ability to 'self help' by providing a simple, intuitive knowledgebase
ConsNothing. Great product through and through, with a great support team
Reviewer Source 
Source: Capterra
March 23, 2019
Avatar Image
Jacob E.
Manager, Client Support
Computer Software, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 10, 2018

“Easy to use, great service, worked for exactly what we needed it for. ”

ProsService has been responsive and excellent. Helped us make updates, and the software is also very easy to use with many features. Best available Knowledge Base for the money
ConsNone that I can think of, I was looking for a knowledge base only, many other companies have many extras that I don't need.
Reviewer Source 
Source: Capterra
May 10, 2018
Michael M.
Product Manager
Internet, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Source: Capterra
June 12, 2017

“Great Knowledge Base Software”

ProsHelp Juice has great search capabilities and is easy to setup and configure to match your company brand,
ConsI wish there was better filtering for analytics. We have both internal and external users and I would love an easier way to filter out external users from our metrics.
Source: Capterra
June 12, 2017
Anton K.
CTO
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
October 26, 2015

“Great Experience and Very Helpful”

OverallWe tried other options that come bundled with helpdesk, knowledge base and other features but all of them usually only have the knowledge base feature as an add-on to their help desk software and they don't do that well of a job at it. Helpjuice is solely dedicated to fill the need of a great knowledge base SaaS and it shows. It's features are very well crafted and they truly fulfill the promise to decrease the need for more support staff. Our customers love the intelligent search feature! If you need a knowledge base without the bloating of a ticket system, etc. Helpjuice is a great option.

Vendor Response

By Helpjuice on October 26, 2015
Thanks for the kind words, Anton! - Emil
Source: Capterra
October 26, 2015
Rodney S.
Contact Center Manager
Insurance, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 25, 2019

“Awesome All Around For Our Insurance Contact Center ”

Overallwe have had 4 star customer service and we use this product daily. this will help to save us hours per day looking for information
Prosease of use, customer service, it met all of our needs
ConsI wish that there were prefilled questions and answers. simple questions
Reviewer Source 
Source: Capterra
May 25, 2019
Brian K.
COO
Financial Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
October 25, 2016

“Perfect KB for BILLSHARK”

OverallWe selected Helpjuice because it's a platform that focuses on one thing and does it really well. Their support team has been quick to respond and accommodating with customization requests.
ProsSimple UI
ConsStill requires assistance for anything outside basic customization.

Vendor Response

By Helpjuice on October 25, 2016
Thanks for the kind words, Brian!
Source: Capterra
October 25, 2016
Steve S.
Customer Success Manager
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
October 29, 2015

“Ditched Desk.com for more flexibility & product focus!”

OverallLooking around for Help Center / Help Desk / Self-serve Support / Knowledge Base / Knowledge Management software that meets your needs is no easy task. It's often seen as an add-on to a ticketing system, and is a breath of fresh air to see a team solely focused on the self-serve portion, it shows. We were intent on finding a tool that allowed us to have multiple subcategories, as well as linking within articles. HelpJuice fit the bill. We were then bowled over by their awesome team, who is always a quick note away with assistance. Very excited to be growing with HelpJuice!

Vendor Response

By Helpjuice on October 25, 2016
Thank you, Steve!
Source: Capterra
October 29, 2015
Steve R.
Criminal Defense Attorney
Law Practice, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Source: Capterra
October 30, 2016

“Zendesk to Helpjuice for knowledge base excellence”

OverallI left Zendesk for other apps. For the knowledge base, I switched to Helpjuice, which specializes in that sort of thing. I like it. It enables me to have more than two levels of organization, to have articles in more than one place, to get feedback from users without their having to sign in, and lets me have authorless articles from the perspective of the viewer. Plus, the search functionality is better and faster. There are some things I miss, like the ability to edit articles from the article page itself, but Helpjuice appears to be responsive and fast to make changes in response to critical feedback. They don't make me feel like I'm a nuisance. They make me feel like I am helping them to build a better app.

Vendor Response

By Helpjuice on October 31, 2016
Thanks Steve!
Source: Capterra
October 30, 2016
Mike P.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
October 25, 2016

“Incredible easy to spin up a Knowledge Base”

OverallWith a lot of self service customers creating a destination Knowledge Base was critical for us. We didn't want to re-create the wheel and built something ourselves. We also didn't want to have to mess with Wordpress themes. Enter Helpjuice. They have been great to work with. Our team can easily spin up new articles and content for new features, commonly asked questions, etc.
ProsEasy to use, customizable, great search functionality.
ConsWish they had some more startup friendly pricing.

Vendor Response

By Helpjuice on October 25, 2016
Big thanks, Mike!
Source: Capterra
October 25, 2016
Gelu R.
CTO
Computer Software, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 5, 2019

“Helpjuice for Insightful.Mobi”

ProsEasy to use, self explanatory menu options, useful help
ConsWe have no complaints so far, maybe as a feature (not a dislike) the ability to create our own themes
Reviewer Source 
Source: Capterra
August 5, 2019
Rob H.
CTO
Computer Software, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
March 4, 2019

“Helpjuice”

OverallSharing documentation.
ProsEase of use with articles and sharing information.
ConsVersioning not all that good. In that you can't release version 2 on the same url.
Reviewer Source 
Source: Capterra
March 4, 2019
Bill M.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
3/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
October 25, 2016

“Great Support Software”

OverallThe team at Helpjuice have developed an excellent support platform. We use it to provide a knowledge Base of support articles for our customers. We appreciate the ability to easily publish articles, keep them organised and stylise the entire experience to match our website. There are a few ease-of-use issues that we'd like to see addressed, but the customer service team at Helpjuice has always been extremely responsive. All-in-all it is a support platform that I'd highly recommend.
Source: Capterra
October 25, 2016
Stephen H.
Owner
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
April 29, 2015

“Personalized support, importing and customization FREE within 24 hours”

OverallI accidentally discovered Helpjuice when I was searching for Zendesk alternative. Their website didn't promise a lot but I decided to register there. I got all my content imported within 24 hours. And where I was amazed was that they converted my own PSD file to real knowledge base also under 24 hours. These guys are amazing. Highly recommending Helpjuice as alternative to such a bad Zendesk and as alternative to Desk.com.

Vendor Response

By Helpjuice on September 8, 2015
Hey Stephen, glad to have you as customer. Thank you kindly for your review!
Source: Capterra
April 29, 2015
Joe c.
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Source: Capterra
October 25, 2016

“Just about there”

ProsI found Helpjuice very easy to use, and exactly what I wanted from an editing standpoint. Analytics, user access control, and the overall design of the software is much better than Zendesk. I did find the lack of language support a deal breaker though.

Vendor Response

By Helpjuice on October 25, 2016
Hi Joe! We actually do support multiple languages! Sending you an email :)
Source: Capterra
October 25, 2016
Leticia P.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
December 19, 2015

“It doesn't get any better than this!”

OverallIf you are looking for a knowledge base, this is the thing. No other software i've tried came even closer to what HelpJuice could deliver us. Its ease of use and the ability to customize everything really sets it apart from the "competitors". They are really not competing; it's a totally different thing. They even have a 100% money back guarantee thing. Try it and you won't regret it, just give it a try.

Vendor Response

By Helpjuice on December 19, 2015
Thanks Leticia! Glad to have you on board!
Source: Capterra
December 19, 2015
Rich V.
Principal Product Manager
Security and Investigations, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 10, 2019

“Great Product for Great Price”

OverallGreat. Support team was very responsive. Turn-around time on customizations and questions was very quick.
ProsVery easy to use. Great templates right out of the box or you can go right to the HTML code and make changes.
ConsIt took me a bit to figure out how to structure and display "Articles" under the new "Categories."
Reviewer Source 
Source: Capterra
July 10, 2019
Josh B.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Source: Capterra
October 25, 2016

“Powerful Knowledge Base Solution”

OverallHelpjuice has put together a super powerful knowledge base for businesses of any size. Their analytics technology makes it easy to see what people really need help with. The Helpjuice support team is responsive and super helpful. That goes a long way.
ProsFunctionality and support is top notch.
ConsPricing is a bit high compared to other solutions

Vendor Response

By Helpjuice on October 25, 2016
Thanks Josh!
Source: Capterra
October 25, 2016
Verified Reviewer
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 8, 2018

“Help Juice has transformed our help page from a static page of facts to an engaging experience. ”

ProsThis software has extreme ease of use with amazing features. The ability to tag articles alone cuts down on having repeat articles and a sea of information a customer may not need just to make sure the bases are covered. It's also just really beautiful and simple to set up.
ConsIf I had to say anything, I would say the color palette on the backend could be brightened up a bit.
Reviewer Source 
Source: Capterra
February 8, 2018
Dreas v.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
March 9, 2017

“Great knowledgebase system”

OverallI was amazed with the speed and quality of support provided, them pro-actively handling migration of our existing KB (for free during the trial period!), and in general the ease of managing the KB from their system. So far, no issues detected.

Vendor Response

By Helpjuice on March 9, 2017
Thanks Dreas!
Source: Capterra
March 9, 2017
Fawad A.
CTO & Product Manager
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
October 21, 2015

“Easy to use and brilliant for our customers”

OverallI summed it up in the title! It works great and had everything we required in a standalone knowledge-base. The search functionality from a user point of view and customization features are particularly awesome.

Vendor Response

By Helpjuice on October 21, 2015
Thanks Fawad! Super glad to have you folks onboard as customers. -Emil
Source: Capterra
October 21, 2015
Jonathan Z.
Sr Sales & Marketing Mgr
Computer Software, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
June 10, 2019

“Good going on to great”

ProsWhat I like most is it's clearness. In other words, the fact that it's kind of a wide open look, like a canvas, feels nice to me.
ConsI'd like more hands-on editing ability. Fonts, the look, etc, and not have to rely on Helpjuice's admins. However, it's nice to have a human to work with rather than a bot.
Reviewer Source 
Source: Capterra
June 10, 2019
Avatar Image
Ginger J.
Co-owner
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 29, 2018

“Great software & wonderful customer support”

ProsWe love the customized features, the customer support has been really great. It's very easy to use (like using Google Docs or Microsoft Word). We chose Helpjuice as the pricing was good too.
ConsWe are new users, so I don't have any negative comments about it. So far we have loved it and the ease of use.
Reviewer Source 
Source: Capterra
May 29, 2018
Sebastian S.
CEO
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
April 29, 2015

“Very fast service”

OverallThe guys helps us with all the customization for our website's client. They make all the job practicly. In less of 2 days we have our customized KB. Happy :)

Vendor Response

By Helpjuice on September 8, 2015
Hey Sebastian, thank you kindly for your review. We do remember you, your knowledge base is one of the nicest so far :)
Source: Capterra
April 29, 2015
C. B.
IT Admin
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 30, 2018

“Great and easy to use!”

ProsIt's flexible and intuitive for creating a knowledge base for your company. You can tag and structure articles into easy to understand categories.
ConsIt would be nice to have a feature to forward articles or export to other formats. Other than that, it's a great software system.
Reviewer Source 
Source: Capterra
April 30, 2018