Who Uses This Software?

From Small Startups to Fortune 500 Companies, Thousands Of Customers Trust Helpjuice To Power Their Knowledge Base


Average Ratings

34 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Helpjuice
  • www.helpjuice.com
  • Founded 2011
  • United States

About Helpjuice

Helpjuice Is THE Knowledge Base Platform used by thousands of companies for both reducing support & sharing knowledge internally. - Fully brandable, and we even help customize your knowledge base, to make it pixel perfect. Say goodbye to KBs that dont feel YOURS - Instant Intelligent Search brings up the RIGHT results the first time you type - Advanced Analytics give you the right insight into your KB & how to improve it - Other features include Multi-Lingual, SSO, Custom Domain, API


Helpjuice Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

Helpjuice Reviews Recently Reviewed!

Very quick to setup, responsive team to assist in loading and customizing your KB.

Nov 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer service agent was very helpful in getting things setup. He answered all of our questions and assisted us in loading our existing help documents. It has a good interface with Salesforce and creating new content is very intuitive and quick.

Cons: The team seems to be pretty small as all of my requests from sales, support, implementation, etc have gone through just a couple of people.

Fantastic on-boarding experience up until the rebranding which took longer than expected

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Analytics, analytics, analytics - its why we move to the solution - great to get insight into popular articles. Abiliity to integrate into our existing Support process and have a dedicated document view.

Cons: Could do with a couple of improvements for publishing articles, lacks some of the capabilities used to when creating content
- the code formatting is not very good, have line wrap issues and no syntax highlighting
- difficult to create pdf reports that are legible as the formatting is very poor when trying to print the html page
- difficult to export analytics data to other systems
- need to it possible to just link to other articles (very easy to embed articles) - why not offer the option to display link or content when I use the

Overall: Recommended it already! This is a KB and Doc system for Product Managers... it is all about the data and helping me improve the product

Vendor Response

by Helpjuice on September 26, 2017

Hey Stuart! :-) Thanks for the detailed review. I'm really bummed that we didn't WOW you with our customer service and product. We really take pride in our work. I really appreciate the feedback, and am taking the cons as a todo list for us. Thanks again for being a customer of Helpjuice. Emil Hajric CEO, Helpjuice

Really Good!

Sep 11, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is really easy to use and navigate. I love how sleek the reports are as well as the weekly report of our sites health. Overall it's a huge improvement from our last knowledgebase hosted in salesforce

Cons: Support was a little slow to respond, it took roughly 4 days to get an initial response for an easy how-to. Sometimes the article formats look different from when you're editing it and from when you publish it. I would recommend to customers to keep the format as simple as possible. The other cons are just minor software enhancements like dynamic reporting but nothing has been a blocker or critical issue so far!

Overall: A nice userfriendly knowledgebase that my entire team can contribute to.

Vendor Response

by Helpjuice on September 12, 2017

Hi Tara, Thanks for the kind review. I'm very sorry it took so long for a response in that one instance! I really feel bummed out about that, as it really never happens. Thanks again for being a customer & for your kind review Emil Hajric, CEO of Helpjuice.com

Great Knowledge Base Software

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Help Juice has great search capabilities and is easy to setup and configure to match your company brand,

Cons: I wish there was better filtering for analytics. We have both internal and external users and I would love an easier way to filter out external users from our metrics.

Great Support Desk Tool

Apr 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Clean interface
- Not cluttered
- Easy to use

Cons: - Hard to find where I could preview our site at 1st.

Overall: Very customizable and easy to learn. Integrates well with our website. Organizes articles cleanly and love the stats!

Article management and knowledge base

Apr 03, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Clean design. Easy to navigate.

Cons: Hard to find something without messaging support.

Overall: Thanks for the awesome product guys!

The first of my two main feature requests is the ability to make a draft version of an already published article. Example: I have a published article and I want to plan for an upcoming feature change. I'd like to edit all of the articles this feature is mentioned in before the day the feature launches so that I can just push the changes live on that day.

The new article would be linked as a draft version of the published articles so that when it goes live, it just replaces the live article.

The second of my two requests is that your help page be a little more fleshed out. For example, I recently found that you do have the ability to nest content or articles within other articles. Which I think is awesome. But I didn't realize you had this because I searched your knowledge base and was unable to find anything about it there.

Thanks!

The support staff has been super helpful!

Mar 09, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: The support staff takes care of issues quickly and with a smile (well, can't see the smile, but he's friendly!) I have had a LOT of requests and he's always on the ball. Great customer service from him!

Great knowledgebase system

Mar 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was amazed with the speed and quality of support provided, them pro-actively handling migration of our existing KB (for free during the trial period!), and in general the ease of managing the KB from their system. So far, no issues detected.

Vendor Response

by Helpjuice on March 09, 2017

Thanks Dreas!

Customer Service is Key

Feb 17, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As the manager of a customer service team, I appreciate HelpJuice's customer service so much. They are outstanding and answer any and all questions immediately. I appreciate it so much!

good product

Dec 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: good service and also easy to use the product.quality product thank you,i will recommend others to buy

Vendor Response

by Helpjuice on December 09, 2016

Thanks Jignesh!

Manager of Support Services

Nov 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I joined Helpjuice a few months ago and have been thrilled with the experience so far! The product is easy to use and the amount of freedom you get with the design is unprecedented. You're not locked into a cookie-cuter layout, so the sky's the limit!

You can tell that they're pushing their product forward and trying to make something that is unique from other knowledge base platforms out there. Their recent updates to their Analytics shows that they've been working hard on providing value to their customers.

We're just getting ready to add multi-language support and I wish there was an easier way to manage translated files (like auto-translations) but understand that can be considered an entirely different market itself.

My favorite- incredible customer service!! Their team goes above and beyond to help make sure you have everything you need, just they way you want it. If I ever have a question or concern, they're quick to respond and always willing to help.

I'd definitely recommend to anyone who is looking to build a one-of-a-kind knowledge base.

The best Knowledge Base around

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Although we've only just started, building our new Knowledge Base in Helpjuice has already been an absolute dream. The backend is easy to navigate and the editor is simple and straightforward, yet far more robust than our previous KB solution... embedding videos and gifs has added a whole new element to our content! There aren't enough characters allowed in this review to fully encapsulate all of the great features available, so check them out for yourself!

Beyond the tool itself, which we're absolutely loving, the communication and support from the Helpjuice team is top-notch. They have been more than willing to ensure that our KB is customized to perfection. I would highly recommend that any company building a new Knowledge Base from scratch or refreshing their existing Knowledge Base use Helpjuice to do so.

Vendor Response

by Helpjuice on October 27, 2016

Thanks for the kind words, Cooper!

Very Happy

Oct 26, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: It's adaptabiity and that it offers great designs and the analytics.

Cons: The analytics could be a little bit more comprehensive and could give more detail about unsuccessful searches etc.

Overall: So far I have to say that we have been really happy with the funcionality of Helpjuice. The support team is great and very helpful and we haven't really had any problems so far that couldn't be resolved. The only minor thing is that the analytics were a little bit difficult to grasp in the beginnning and could still be improved.

Vendor Response

by Helpjuice on October 26, 2016

Thanks Lena!

Very good Support Center Software for the price!

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was on a trial with these guys and they are awesome, the help center is completely customizable and it is so easy to use. Very user friendly.

Vendor Response

by Helpjuice on October 25, 2016

Thanks Seth!

Great Support Software

Oct 25, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The team at Helpjuice have developed an excellent support platform. We use it to provide a knowledge Base of support articles for our customers. We appreciate the ability to easily publish articles, keep them organised and stylise the entire experience to match our website. There are a few ease-of-use issues that we'd like to see addressed, but the customer service team at Helpjuice has always been extremely responsive. All-in-all it is a support platform that I'd highly recommend.

Helpjuice is a perfect Help Center service

Oct 25, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Noted in the review

Cons: We have had some downtime, but this has been limited.

Overall: We moved to Helpjuice for the following reasons: lots of options, saves us money. What we got however has eclipsed this. We have found Helpjuice to have more features than we expected, important reporting, wonderful customizability, and great customer support. They have been very responsive and willing to work with us through some fairly specific SEO requirements as well. All this for a cost that won't break the bank.

Powerful Knowledge Base Solution

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Functionality and support is top notch.

Cons: Pricing is a bit high compared to other solutions

Overall: Helpjuice has put together a super powerful knowledge base for businesses of any size. Their analytics technology makes it easy to see what people really need help with. The Helpjuice support team is responsive and super helpful. That goes a long way.

Vendor Response

by Helpjuice on October 25, 2016

Thanks Josh!

We need to add more features

Oct 25, 2016
3/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: clean design

Cons: Missing:
Feedback option from internal users
Start ratings from external users
Font size choice or consistency
Word type editing for articles
Internal users favorites list
Internal users search history
Add links to jump to certain parts of articles ex: mobile vs PC
Access to search bar when in an open article
Video ability
New article request function from user

Overall: Ease of use would be enhanced just by adding a search bar to an open article and Microsoft Word editing within the article.

Helpjuice Review

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I really like Helpjuice. I evaluated a lot of vendors and Helpjuice was the simple easy to use option we were looking for.

Vendor Response

by Helpjuice on October 25, 2016

Thanks Hank!

A good desk to start begin with

Oct 25, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, intuitive interface, cost.

Cons: Scalability, satellite desk features.

Overall: I have been using multiple helpdesk applications for a very long time. From legacy applications to open source applications. Help juice holds its own in this competitive market and is something that I can recommend if you are starting out with a new setup. It's easy to use and intuitive and costs lesser then quite a few applications available in the market right now.

Recommendations to other buyers: It's moving in the right direction. Keep up the good work.

Vendor Response

by Helpjuice on October 25, 2016

Thanks Pratik!

Fairly Average

Oct 25, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Choice of color and ease of use including navigation is easy. Customer support needs more work. Generally this is good work.

Awesome Help Desk!

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ability to instantly setup Q&A.

Cons: No livechat automation, but I understand that is in the works.

Overall: We needed an automated helpdesk for ClickCease.com. We found dozens of services but we decided to go with HelpJuice due to the great automation features they provided. We are not sorry, we are super happy with the software and it has increased our retention!
The guys at HJ (Emil and the crew) were speedy and efficient with the setup and have been there for us with any question we had. Don't think twice, this is the way to go!

Vendor Response

by Helpjuice on October 25, 2016

Massive thanks, Ilan!

Ideal tool to automate support

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely easy to use, powerful analytics, easy integration in website.

Cons: None

Overall: When our small team was looking for a knowledge base tool, we kept seeing Helpjuice appear. And so, we gave it a go....

Instantly, upon signing up, we realized Helpjuice provides a much different experience than the other solutions out there. Helpjuice is really focused on being the best knowledge base platform, and you can tell from product to support.

Their product is a bliss and very powerful, while their customer support is one of THE best support experiences I've had, in a while!

Recommendations to other buyers: Their support experience is quite great. I recommend utilizing their customization service, aswell

Vendor Response

by Helpjuice on October 25, 2016

Thank you Ryan!!

Helpjuice has fit our internal knowledge base needs

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Our company was in the market for an internal knowledge base solution that would provide the features and design that an ordinary shared drive or wiki site couldn't provide. This software has increased our employee productivity by giving them direct access to the resources they need...fast! The best part is we are able to monitor what resource pages are receiving the most traffic, which ones could use a boost and even solicit ideas for content that doesn't exist yet.

The Helpjuice team has been great about helping us design our site to fit our needs. As with everything there have been a few minor bumps, but they have addressed them and continue to roll out new features and functionality that make this software extremely valuable to our company.

My advice to anyone looking at Helpjuice as a potential solution - take the opportunity to allow them to walk you through their software and check out a few of their client sites. Helpjuice isn't a cookie cutter solution, they will tailor it to the look and feel you need. That being said, it's most helpful if you go in with a clear vision of what you want to achieve and they will help you get there.

Vendor Response

by Helpjuice on October 25, 2016

Thank you, Austin!

Perfect KB for BILLSHARK

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Simple UI

Cons: Still requires assistance for anything outside basic customization.

Overall: We selected Helpjuice because it's a platform that focuses on one thing and does it really well. Their support team has been quick to respond and accommodating with customization requests.

Vendor Response

by Helpjuice on October 25, 2016

Thanks for the kind words, Brian!

Straight to the point

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Finding a simple and straight to the point "help center" solution these days is hard. With HelpJuice, we are finally happy and it does what it does good. Would recommend!

Vendor Response

by Helpjuice on October 25, 2016

Thanks Antoine! Happy to have you as a customer!

Incredible easy to spin up a Knowledge Base

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, customizable, great search functionality.

Cons: Wish they had some more startup friendly pricing.

Overall: With a lot of self service customers creating a destination Knowledge Base was critical for us. We didn't want to re-create the wheel and built something ourselves. We also didn't want to have to mess with Wordpress themes. Enter Helpjuice. They have been great to work with. Our team can easily spin up new articles and content for new features, commonly asked questions, etc.

Vendor Response

by Helpjuice on October 25, 2016

Big thanks, Mike!

It doesn't get any better than this!

Dec 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: If you are looking for a knowledge base, this is the thing. No other software i've tried came even closer to what HelpJuice could deliver us.

Its ease of use and the ability to customize everything really sets it apart from the "competitors". They are really not competing; it's a totally different thing.

They even have a 100% money back guarantee thing. Try it and you won't regret it, just give it a try.

Vendor Response

by Helpjuice on December 19, 2015

Thanks Leticia! Glad to have you on board!

Ditched Desk.com for more flexibility & product focus!

Oct 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Looking around for Help Center / Help Desk / Self-serve Support / Knowledge Base / Knowledge Management software that meets your needs is no easy task. It's often seen as an add-on to a ticketing system, and is a breath of fresh air to see a team solely focused on the self-serve portion, it shows.

We were intent on finding a tool that allowed us to have multiple subcategories, as well as linking within articles. HelpJuice fit the bill.

We were then bowled over by their awesome team, who is always a quick note away with assistance. Very excited to be growing with HelpJuice!

Vendor Response

by Helpjuice on October 25, 2016

Thank you, Steve!

Great Experience and Very Helpful

Oct 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We tried other options that come bundled with helpdesk, knowledge base and other features but all of them usually only have the knowledge base feature as an add-on to their help desk software and they don't do that well of a job at it.

Helpjuice is solely dedicated to fill the need of a great knowledge base SaaS and it shows. It's features are very well crafted and they truly fulfill the promise to decrease the need for more support staff.

Our customers love the intelligent search feature!

If you need a knowledge base without the bloating of a ticket system, etc. Helpjuice is a great option.

Vendor Response

by Helpjuice on October 26, 2015

Thanks for the kind words, Anton! - Emil

Knowledge Base Software That Soars

Oct 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: In 1927 Charles Lindbergh became the first person to fly an airplane across the Atlantic.
On his return he was given a ticker-tape parade on the Washington Mall.
He had made the impossible become possible.
How? Because he had a utter, ruthless dedication to his goal.

A SIMPLE, BEAUTIFUL PRODUCT
I think if Lindbergh ran a SaaS company today, and was looking for knowledge base (¿KB¿) software, he¿d choose HelpJuice. Why? Because they¿ve applied the same level of intellectual and practical discipline (that Lindbergh applied to his dream of flying the Atlantic) to their dream of creating an epoch-defining solution to an un-cracked problem (clunky, over-complex KB software applications).

First, my disclaimer: I¿m a co-founder of a tech start up & a customer of HelpJuice, who have been incredibly helpful to me in getting my knowledge base off the ground (a la Lindbergh). Now my qualifications. Before moving into tech I practised law for several years as a litigation / dispute resolution attorney. I learned that creating top class templates of information/resources, more than paid for itself through the delight clients experienced at receiving detailed, actionable legal advice. HelpJuice is the go-to tool in my view to help any SaaS business - your business - achieve this end.

EASE OF USE
HelpJuice works like Google/Bing for your KB with a search bar on the home page your home page. If their question isn¿t answered in the KB, a query lead capture form appears, so you can answer the query & create a template.

CUSTOMER SERVICE & CUSTOMISATION
The Helpjuice customer success team goes out of their way to provide professional services (for free) worth several hundreds of $ (if $1,000s) ensuring you¿re delighted.

SIMPLICITY IN DESIGN & EXECUTION
If you¿re looking for an advanced ticketing based customer support system, don¿t choose HelpJuice. No ticketing system? How can they help me then? Well, HelpJuice decided that the laser-like niche skills required to design and maintain and develop a KB software solution are considerably different from a customer support ticketing software solution. They¿re right, too.

FUNCTIONALITY
You get:
- Thousands of searches on your KB a month
- dozens of user admin accounts; different role/access segmentation
- customisation of the KB; support pretty much any which way you want it etc.

At the higher end:
- 99% SLA
- localisation
- KB segmentation
- making your KB an internal company site

Vendor Response

by Helpjuice on October 25, 2016

You're the best, David!

Easy to use and brilliant for our customers

Oct 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I summed it up in the title! It works great and had everything we required in a standalone knowledge-base. The search functionality from a user point of view and customization features are particularly awesome.

Vendor Response

by Helpjuice on October 21, 2015

Thanks Fawad! Super glad to have you folks onboard as customers. -Emil

Very fast service

Apr 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The guys helps us with all the customization for our website's client. They make all the job practicly. In less of 2 days we have our customized KB. Happy :)

Vendor Response

by Helpjuice on September 08, 2015

Hey Sebastian, thank you kindly for your review. We do remember you, your knowledge base is one of the nicest so far :)

Personalized support, importing and customization FREE within 24 hours

Apr 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I accidentally discovered Helpjuice when I was searching for Zendesk alternative. Their website didn't promise a lot but I decided to register there. I got all my content imported within 24 hours. And where I was amazed was that they converted my own PSD file to real knowledge base also under 24 hours. These guys are amazing.

Highly recommending Helpjuice as alternative to such a bad Zendesk and as alternative to Desk.com.

Vendor Response

by Helpjuice on September 08, 2015

Hey Stephen, glad to have you as customer. Thank you kindly for your review!