--- title: "Helpjuice Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Helpjuice the right Knowledge Management solution for you? Explore 104 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/130533/Helpjuice/reviews/" page_type: "reviews" language: "en" --- Helpjuice 4.7 (104) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 10th, 2026 # Reviews of Helpjuice Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews MB Megan B Team CoordinatorFurniture, 501 - 1,000 employeesUsed the software for: More than 2 years. “Helpjuice makes it fairly easy for new staff to get started making and publishing articles.“ June 16, 2026 KW Kevin W Continuous Improvement ManagerBiotechnology, 201 - 500 employeesUsed the software for: More than 2 years. “The auto-save feature is a nice-to-have; however, I find it can be a bit slow to detect changes.“ June 4, 2026 KW Kathryn W Communications ManagerConsumer Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The ability to automatically translate articles has helped us expand our content to a wider audience and the team has been easy to work with when it comes to customizations that we need.“ July 3, 2025 Laura Á Technical writer Computer Software, 51 - 200 employeesUsed the software for: Less than 6 months. “I miss what I call “variables”, that is, a word than can be replaced for another one if required, ie \[productname\].“ October 26, 2022 KW Kevin W Continuous Improvement ManagerBiotechnology, 201 - 500 employeesUsed the software for: More than 2 years. “The price is very reasonable for the amount of features available.“ June 4, 2026 RB Ryan B Power Platform DeveloperGovernment Administration, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Pasting word docs into editor sometimes loses images, formatting.“ September 19, 2022 KW Kevin W Continuous Improvement ManagerBiotechnology, 201 - 500 employeesUsed the software for: More than 2 years. “The UX and article editor are very intuitive.“ June 4, 2026 BP Brian P Director of OperationsMarketing and Advertising, 51 - 200 employeesUsed the software for: Less than 6 months. “Formatting can be challenging when doing something other than text or in-line images. “ April 26, 2021 ## Showing most helpful reviews Showing 1-25 of 104 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dan C. Director Of Information Technology Wholesale Used the software for: 1-2 years ### "Helpjuice Provides Knowledge Management with Great Features at a Reasonable Price! " September 12, 2022 5.0 The Helpjuice Team has been great to work with. The solution is easy to use, easy to maintain, and is extremely affordable. Pros Helpjuice is very easy to setup. It provides enterprise features like SSO, excellent user management, and incredible import tools. Their support Team is amazing. They themed our site from our external website as part of our trial and have answered every question we've had with lightening fast response times. Cons There's not much that I would consider a con. Category management is easy once you understand how it works, but it has some counter intuitive elements. Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Stonly](https://www.capterra.com/p/202805/Stonly/) Reason for choosing Helpjuice Our evaluation of Zoho Desk and Stonly led us to Helpjuice because of the many features and cost effectiveness of the solution. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) We no longer needed all of the features that Zendesk offered because we migrated to NetSuite for Call to Resolution activities. Review Source TM Tommy M. Knowledge Manager Computer Software Used the software for: 2+ years ### "Worth the squeeze" July 21, 2025 5.0 Overall, our team has greatly benefited from switching to Helpjuice. They've made us feel like they're invested in our success. Pros I like the article editor the most, but I have to point out how helpful their support teams are. Helpjuice offers live support for their customers. It's wonderful to get a human response when necessary. Cons I don't have much to not like. Over my time with Helpjuice, they've improved or added my desired features. Alternatives considered [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Helpjuice We chose Helpjuice for their customization abillities, price, and capacity to host more than one help center. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) We were looking for more features, including increased customization, multiple knowledge bases, and more. Review Source MB Megan B. Team Coordinator Furniture Used the software for: 2+ years ### "The Basics Are Great" June 16, 2026 4.0 Pros Helpjuice makes it fairly easy for new staff to get started making and publishing articles. The support is responsive. Cons Tools for managing and organizing the knowledge base are limited. As we use our knowledge base to manage internal resources for multiple groups, not being able to "view as" a user from those groups is also limiting. Options to customize seem unlimited, but you need to have a clear idea of what you want. Review Source CN Caine N. Product Manager Consumer Electronics Used the software for: Less than 6 months ### "HelpJuice is the one solution the fits all sizes" July 19, 2021 3.0 So far so good, love our new help center and love the future I see using HelpJuice here at Pura Pros So many features, some we did not even know were possible Cons It is kinda clunky on the admin side. They need some more front end engineers and designers to upgrade this part or large companies are not going to use it Review Source KW Kevin W. Continuous Improvement Manager Biotechnology Used the software for: 2+ years ### "Easy to use and feature packed. All at a very Reasonable Price" June 4, 2026 5.0 Pros The platform is very user-friendly and easy to use. The UX and article editor are very intuitive. The ability to add accordions, tabs, and decision trees without any coding knowledge is a big plus. The price is very reasonable for the amount of features available. The platform gives you access to the entire HTML, CSS, and Javascript which allows for endless customization. Cons The auto-save feature is a nice-to-have; however, I find it can be a bit slow to detect changes. Sometimes it does not detect minor changes. The visual editor function for website customization is a bit clunky. Switched from [Guru](https://www.capterra.com/p/224830/Guru/) Too expensive, and the available features were lacking. Review Source VR Verified Reviewer MTC Specalist Telecommunications Used the software for: 6-12 months ### "Helpjuice review" June 22, 2022 5.0 Pros We use our KB to help the call center agents follow processes and answer questions the customers may have. With Helpjuice, it has been a lot easier for the agents to navigate and find the information they need the first time. Editors can make one article and allow specific sections to be seen by the correct channels. Cons Zendesk integration and Chrome extension needs to be updated. Alternatives considered [Bloomfire](https://www.capterra.com/p/131501/Bloomfire/)[Guru](https://www.capterra.com/p/224830/Guru/)[Confluence](https://www.capterra.com/p/136446/Confluence/)[monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/) Reason for choosing Helpjuice We were needing a knowledge base that was user-friendly on both the front and back end. We also needed to be able to track who would be able to see what information as well as who was or was not utilizing the knowledge base from a QA perspective. We were getting a lot of requests to update the information in the KB but with the system we were using it was hard to keep track of what was or wasn't updated. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Helpjuice provides user and content usage and tracking, user grouping, and integrations for tools we already use. The switch to Helpjuice was made even easier with the cost and the fact that we could fully customize our KB. Helpjuice is also accessible on mobile devices which is extremely helpful for our Field Team Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 1-2 years ### "One of the best easy-to-use software for knowledge base management" December 16, 2022 4.0 The overall experience was excellent and smooth, and their support team was very proactive. This will be excellent software for collaboration activities. Pros I like the most that their customer service was very proactive and quick when I booked a demo with them. I wanted to get up to speed with their software and start using it proactively. I had already heard/read a lot of good reviews about them, and want to use it as a knowledge base for my team.Another excellent feature they provide is managing multiple versions of a single document, which is very effective when working collaboratively. One of their best features is that they store backups of every document in the cloud, and can be easily restored in case of theft, deletion, etc. I have never really seen such technical features in other similar software.Moreover, they provide a very clean UI and easy to identify tools. Cons I did not like that it took me time to understand their different templates like troubleshooting, interlinking, analytical reports, etc. However, their customer service team took the time to understand my requirements and advised me with some excellent templates that made my work really easy. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[Intercom](https://www.capterra.com/p/134347/Intercom/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) I explored various platforms like confluence and notion, and I have been using them for different requirements. Like notion I use for personal brainstorming, confluence for project-level documentation, and helpjuice for tech-level documentation that includes the business requirements, product specification documentation, architectural decisions, and diagrams, and more. Review Source Gaby C. Product Manager Information Technology and Services Used the software for: Less than 6 months ### "Best knowledge base tool I could find!" April 5, 2020 5.0 Our main with our previous knowledge base was the difficulty to find a relevant article and the general layout and design of the tool. With Helpjuice we get a state-of-the-line dynamic search engine that swiftly displays relevant results. Helpjuice comes with multiple themes which you can use and in case you would like to customize the look of the theme, you can do that by yourself or ask the help of Helpjuice's design team. Pros They also provide full customization service to change the look of the knowledge base per your product's design. Cons Admin dashboard could a few more features and tweaks (but Helpjuice offers to customize the admin screens as well!) Alternatives considered [Bettermode](https://www.capterra.com/p/178753/Bettermode/)[Document360](https://www.capterra.com/p/177031/Document360/)[Confluence](https://www.capterra.com/p/136446/Confluence/)[elevio](https://www.capterra.com/p/166667/elevio/) Reason for choosing Helpjuice Features, bundle price and not per user, customization options Review Source Marco A. Director of Customer Experience Computer Software Used the software for: Less than 6 months ### "Great first impression" December 20, 2019 5.0 The support team is outstanding. There is no back and forth. They understand the issue you describe and they fix it. Their customization services aer fast and reliable. Pros It's so easy to customize by having direct access to the HTML and CSS files in addition to the themes/templates they provide. You can build a complex solution and integrate email support, SSO, subdomains, etc. or a very basic knowledge base. Cons We've been live for just a few days and haven't faced any challenge other than having to learn how to use a new tool. Alternatives considered [USU Knowledge Management](https://www.capterra.com/p/144600/USU-Knowledge-Management/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Helpjuice It was the only solution that checked all the boxes within a reasonable price. Review Source KW Kathryn W. Communications Manager Consumer Services Used the software for: 2+ years ### "Effective and easy to use Content Management System" July 3, 2025 5.0 Helpjuice allows us to make information available to our different audiences, allowing them to self serve when issues or questions arise without having to contact our team directly. It also allows us to keep important documents in one place so materials are not siloed. Pros The editor is easy to use and suits our business needs here at Shipt. We are able to implement changes quickly and efficiently, pull records of previous updates, and pull analytics that are helpful for our business. The customer support team is typically responsive and able to help us quickly find solutions to issues or updates we need to make. The ability to automatically translate articles has helped us expand our content to a wider audience and the team has been easy to work with when it comes to customizations that we need. Cons There are inconsistencies between the editing experience as some articles were built using the old editor and some were built on the new one. This can cause confusion as processes for making changes differ depending on when the content was creataed. Additionally, there is a limit on how many keywords can be added to an article which makes it difficult for us to make improvements on our search analytics. Review Source RJ Rasa J. CS Project Manager Automotive Used the software for: Less than 6 months ### "Intuitive Platform with Top-Notch Support" July 2, 2025 5.0 Pros One of the standout aspects of Helpjuice is their excellent customer support - they’re always responsive, helpful, and genuinely invested in making sure you're set up for success. The platform itself is very intuitive and easy to use, even for team members who aren’t tech-savvy. I also appreciate the wide range of customization options available, which allow us to tailor the knowledge base to fit our brand and structure. That said, it’s worth noting that some of the more advanced customization features come with additional costs. Still, overall, Helpjuice provides a clean, flexible, and user-friendly experience backed by a great support team. Cons Perhaps they could offer us an option to disable some of the functionalities (such as contact form). Although it's not possible to do this at the moment, the Helpjuice team is always open to feedback and I'm sure it's something they will improve in the future. Review Source DR Dany R. Network Admin Information Technology and Services Used the software for: 2+ years ### "Great Knowlegde Base" January 26, 2024 5.0 I am really satisfy with this product. I can finally share my knowlegde to my coworkers easily. Pros Easy to use, easy to search, it is really user Friendly. Support is incredible! Cons I don't like when I clic Edit on Article, begin to write something and it auto/save and reload, it bring up my cursor top of article and I erase something up of the page. Review Source DM David M. Co-Founder Used the software for: ### "Knowledge Base Software That Soars" October 26, 2015 5.0 In 1927 Charles Lindbergh became the first person to fly an airplane across the Atlantic. On his return he was given a ticker-tape parade on the Washington Mall. He had made the impossible become possible. How? Because he had a utter, ruthless dedication to his goal. A SIMPLE, BEAUTIFUL PRODUCT I think if Lindbergh ran a SaaS company today, and was looking for knowledge base ('KB') software, he'd choose HelpJuice. Why? Because they've applied the same level of intellectual and practical discipline (that Lindbergh applied to his dream of flying the Atlantic) to their dream of creating an epoch-defining solution to an un-cracked problem (clunky, over-complex KB software applications). First, my disclaimer: I'm a co-founder of a tech start up & a customer of HelpJuice, who have been incredibly helpful to me in getting my knowledge base off the ground (a la Lindbergh). Now my qualifications. Before moving into tech I practised law for several years as a litigation / dispute resolution attorney. I learned that creating top class templates of information/resources, more than paid for itself through the delight clients experienced at receiving detailed, actionable legal advice. HelpJuice is the go-to tool in my view to help any SaaS business - your business - achieve this end. EASE OF USE HelpJuice works like Google/Bing for your KB with a search bar on the home page your home page. If their question isn't answered in the KB, a query lead capture form appears, so you can answer the query & create a template. CUSTOMER SERVICE & CUSTOMISATION The Helpjuice customer success team goes out of their way to provide professional services (for free) worth several hundreds of $ (if $1,000s) ensuring you're delighted. SIMPLICITY IN DESIGN & EXECUTION If you're looking for an advanced ticketing based customer support system, don't choose HelpJuice. No ticketing system? How can they help me then? Well, HelpJuice decided that the laser-like niche skills required to design and maintain and develop a KB software solution are considerably different from a customer support ticketing software solution. They're right, too. FUNCTIONALITY You get: - Thousands of searches on your KB a month - dozens of user admin accounts; different role/access segmentation - customisation of the KB; support pretty much any which way you want it etc. At the higher end: - 99% SLA - localisation - KB segmentation - making your KB an internal company site Review Source Response from Helpjuice October 25, 2016 You're the best, David! BR Brittany R. Team Lead Utilities Used the software for: 2+ years ### "Great for company use!" September 9, 2022 5.0 Pros Easy to implement, easy for users to navigate. Cons Nothing, they take all our suggestions into consideration. Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 1-2 years ### "Great system for providing support to customers!" December 14, 2018 5.0 Pros It's an awesome platform for distributing help and information to customers without requiring actual human assistance. Frees up human resources. Cons It's kind of a bear to set up, there is a lot of information that needs to be input for it to be effective. Review Source KD Keersten D. Partner Sales Manager Consumer Services Used the software for: 6-12 months ### "HelpJuice" September 13, 2022 5.0 Pros It allows me to have a KB without a Ticketing system Cons it needs to have a better option for Video library and integration with Hubspot Review Source GM Guy M. Head of customer success Machinery Used the software for: Less than 6 months ### "Experimnted with many Knowledge base products - this is by far number #1 " April 27, 2022 5.0 Pros Has all features others have and more. Super agile product Crazy support team and personal customisation Cons Their logo ;) I really didnt find cons. I'm sure some stuff will be missing as I progress working with the tool but I am sure and can see that their team are super product-customer responsive - super important for me. Review Source KP Kyle P. CX Digital Content Executive Telecommunications Used the software for: Less than 6 months ### "The best all rounder" August 9, 2021 5.0 Pros It's fully customizable, support is always available, analytics are very good and using it is very easy Cons some features that users suggested are yet to be added Review Source KP Kavya P. Solutions Engineer Information Technology and Services Used the software for: 6-12 months ### "Best knowledge base platform" September 14, 2022 5.0 It saves a lot of human resources and time-efforts to manage a single knowledge base. Easy collaboration, sharing and editing articles Pros Knowledge management is easy, and segregating articles is at ease. Cons UI can be improved a bit more, editing text has multiple options and the icons can be confusing. Review Source MM Michael M. IT System Administrator Information Technology and Services Used the software for: Less than 6 months ### "Aweesome services" September 15, 2022 5.0 Very useful to my daily work! Pros Ease of usage whenever I need to pull out documentations and information. Cons I can't think of any at the moment. The experience has been very good so far. Review Source BL Bill L. Director of Operations Information Technology and Services Used the software for: I used a free trial ### "Highly customizable Knowledge Base solution" December 28, 2018 4.0 Pretty good overall. Had a few support kerfuffles but in the end, they came through and were great to work with. By far the best bang for your buck. Pros \- Can customize it to basically anything you want it to be - Great personalized support - Fast customization requests - Really good editor - Plenty of themes to choose from - Analytics are great Cons \- Can take too much customization to get it to 'feel' right for what you're doing - If you have a private site, sharing articles individually publicly with a client is cumbersome - Full export of site is not great as it exports in excel sheets - No dynamic creation of keywords or related articles - Can't 'continue numbering' in editor - Can't 'copy formatting' in editor - Search results do not contain category 'folders' Review Source BD Brianna D. Used the software for: ### "Manager of Support Services " November 18, 2016 5.0 I joined Helpjuice a few months ago and have been thrilled with the experience so far! The product is easy to use and the amount of freedom you get with the design is unprecedented. You're not locked into a cookie-cuter layout, so the sky's the limit! You can tell that they're pushing their product forward and trying to make something that is unique from other knowledge base platforms out there. Their recent updates to their Analytics shows that they've been working hard on providing value to their customers. We're just getting ready to add multi-language support and I wish there was an easier way to manage translated files (like auto-translations) but understand that can be considered an entirely different market itself. My favorite- incredible customer service!! Their team goes above and beyond to help make sure you have everything you need, just they way you want it. If I ever have a question or concern, they're quick to respond and always willing to help. I'd definitely recommend to anyone who is looking to build a one-of-a-kind knowledge base. Review Source MM Mike M. CTO Hospital & Health Care Used the software for: Less than 6 months ### "Reduces Friction To Adding Support Content" July 12, 2019 4.0 It has helped us document internal policies and external support. Pros It simple to add and edit articles allowing us to focus on the content instead of the editing process. Customer support is great at helping make the site more organized. Cons Harder to organize articles into different categories when categories become larger and need to be sub-categorized. Review Source RS Ryan S. Founder Computer Software Used the software for: Less than 6 months ### "Ideal tool to automate support" October 25, 2016 5.0 When our small team was looking for a knowledge base tool, we kept seeing Helpjuice appear. And so, we gave it a go.... Instantly, upon signing up, we realized Helpjuice provides a much different experience than the other solutions out there. Helpjuice is really focused on being the best knowledge base platform, and you can tell from product to support. Their product is a bliss and very powerful, while their customer support is one of THE best support experiences I've had, in a while! Pros Extremely easy to use, powerful analytics, easy integration in website. Cons None Review Source Response from Helpjuice October 25, 2016 Thank you Ryan!! JZ James Z. Executive Vice President Internet Used the software for: Less than 6 months ### "The transition from wordpress to this KB platform has been wonderful" April 19, 2018 5.0 Pros It's very user friendly - All of our agents can easily access anything they need. It can be updated and published for review instantly. Cons Don't have any at the moment because we are relatively new to the product. If I had to say anything, it's the importing feature - didn't appear to be compatible with many external outlets. That said, I'll turn this into a pro - the customer support team was able to fulfill my needs in less than 12 hours. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.