# Helpjuice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Helpjuice the right Knowledge Base solution for you? Explore 102 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130533/Helpjuice/reviews --- Helpjuice 4.7 (102) [View alternatives](https://www.capterra.com/p/130533/Helpjuice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 10th, 2026 # Reviews of Helpjuice Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews KW Kathryn W Communications ManagerConsumer Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The ability to automatically translate articles has helped us expand our content to a wider audience and the team has been easy to work with when it comes to customizations that we need.“ July 3, 2025 Laura Á Technical writer Computer Software, 51 - 200 employeesUsed the software for: Less than 6 months. “I miss what I call “variables”, that is, a word than can be replaced for another one if required, ie \[productname\].“ October 26, 2022 TM Tommy M Knowledge ManagerComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “I like the article editor the most, but I have to point out how helpful their support teams are.“ July 21, 2025 RB Ryan B Power Platform DeveloperGovernment Administration, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Pasting word docs into editor sometimes loses images, formatting.“ September 19, 2022 CB Colin B CTIOMarketing and Advertising, 11 - 50 employeesUsed the software for: More than 2 years. “Editor is really flexible and the access control you get on pages is great too.“ December 8, 2024 BP Brian P Director of OperationsMarketing and Advertising, 51 - 200 employeesUsed the software for: Less than 6 months. “Formatting can be challenging when doing something other than text or in-line images. “ April 26, 2021 KW Kathryn W Communications ManagerConsumer Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The editor is easy to use and suits our business needs here at Shipt.“ July 3, 2025 CN Caine N Product ManagerConsumer Electronics, 51 - 200 employeesUsed the software for: Less than 6 months. “They need some more front end engineers and designers to upgrade this part or large companies are not going to use it“ July 19, 2021 ## Showing most helpful reviews Showing 1-25 of 102 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dan C. Director Of Information Technology Wholesale Used the software for: 1-2 years ### "Helpjuice Provides Knowledge Management with Great Features at a Reasonable Price! " September 12, 2022 5.0 The Helpjuice Team has been great to work with. The solution is easy to use, easy to maintain, and is extremely affordable. Pros Helpjuice is very easy to setup. It provides enterprise features like SSO, excellent user management, and incredible import tools. Their support Team is amazing. They themed our site from our external website as part of our trial and have answered every question we've had with lightening fast response times. Cons There's not much that I would consider a con. Category management is easy once you understand how it works, but it has some counter intuitive elements. Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Stonly](https://www.capterra.com/p/202805/Stonly/) Reason for choosing Helpjuice Our evaluation of Zoho Desk and Stonly led us to Helpjuice because of the many features and cost effectiveness of the solution. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) We no longer needed all of the features that Zendesk offered because we migrated to NetSuite for Call to Resolution activities. Review Source TM Tommy M. Knowledge Manager Computer Software Used the software for: 2+ years ### "Worth the squeeze" July 21, 2025 5.0 Overall, our team has greatly benefited from switching to Helpjuice. They've made us feel like they're invested in our success. Pros I like the article editor the most, but I have to point out how helpful their support teams are. Helpjuice offers live support for their customers. It's wonderful to get a human response when necessary. Cons I don't have much to not like. Over my time with Helpjuice, they've improved or added my desired features. Alternatives considered [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Helpjuice We chose Helpjuice for their customization abillities, price, and capacity to host more than one help center. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) We were looking for more features, including increased customization, multiple knowledge bases, and more. Review Source CN Caine N. Product Manager Consumer Electronics Used the software for: Less than 6 months ### "HelpJuice is the one solution the fits all sizes" July 19, 2021 3.0 So far so good, love our new help center and love the future I see using HelpJuice here at Pura Pros So many features, some we did not even know were possible Cons It is kinda clunky on the admin side. They need some more front end engineers and designers to upgrade this part or large companies are not going to use it Review Source CB Colin B. CTIO Marketing and Advertising Used the software for: 2+ years ### "Helpjuice, great support, flexible platform" December 8, 2024 4.0 Really positive, the pricing structure is great for small businesses and the product is really flexible. Pros Great support and feedback into the roadmap. We made a few feature requests that were added within a few months which was great. Editor is really flexible and the access control you get on pages is great too. Cons The design of our help center looks a little basic and dated, not sure if that's just us or the platform. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) Too expensive, features were good but cost per user too high Review Source VR Verified Reviewer MTC Specalist Telecommunications Used the software for: 6-12 months ### "Helpjuice review" June 22, 2022 5.0 Pros We use our KB to help the call center agents follow processes and answer questions the customers may have. With Helpjuice, it has been a lot easier for the agents to navigate and find the information they need the first time. Editors can make one article and allow specific sections to be seen by the correct channels. Cons Zendesk integration and Chrome extension needs to be updated. Alternatives considered [Bloomfire](https://www.capterra.com/p/131501/Bloomfire/)[Guru](https://www.capterra.com/p/224830/Guru/)[Confluence](https://www.capterra.com/p/136446/Confluence/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/) Reason for choosing Helpjuice We were needing a knowledge base that was user-friendly on both the front and back end. We also needed to be able to track who would be able to see what information as well as who was or was not utilizing the knowledge base from a QA perspective. We were getting a lot of requests to update the information in the KB but with the system we were using it was hard to keep track of what was or wasn't updated. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Helpjuice provides user and content usage and tracking, user grouping, and integrations for tools we already use. The switch to Helpjuice was made even easier with the cost and the fact that we could fully customize our KB. Helpjuice is also accessible on mobile devices which is extremely helpful for our Field Team Review Source JO Jasmine O. Product Support Manager Information Technology and Services Used the software for: 2+ years ### "Easy to use" January 26, 2024 5.0 Helpjuice overview is great, it could do with a few improvements which I have mentioned through-out the survey. Other than that, no complaints! The support team are epic, very quick to respond and they're always very clear. Pros The layout of helpjuice is easy to manage on the formatting side, the tools bars etc are very similar to work, so it's easy to navigate in that sense. Cons It would be good to be able to create our own filters in reporting, instead of having to export to narrow down the info, e.g - Find out how many articles a user has edited / created (without exporting) - See when an article as moved into another category - View different region articles in Insights without having to export and re-organise Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Switched from [Help Desk Migration](https://www.capterra.com/p/160609/Help-Desk-Migration/) They were discontinuing their service, we had to pick another provider Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 1-2 years ### "One of the best easy-to-use software for knowledge base management" December 16, 2022 4.0 The overall experience was excellent and smooth, and their support team was very proactive. This will be excellent software for collaboration activities. Pros I like the most that their customer service was very proactive and quick when I booked a demo with them. I wanted to get up to speed with their software and start using it proactively. I had already heard/read a lot of good reviews about them, and want to use it as a knowledge base for my team.Another excellent feature they provide is managing multiple versions of a single document, which is very effective when working collaboratively. One of their best features is that they store backups of every document in the cloud, and can be easily restored in case of theft, deletion, etc. I have never really seen such technical features in other similar software.Moreover, they provide a very clean UI and easy to identify tools. Cons I did not like that it took me time to understand their different templates like troubleshooting, interlinking, analytical reports, etc. However, their customer service team took the time to understand my requirements and advised me with some excellent templates that made my work really easy. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[Intercom](https://www.capterra.com/p/134347/Intercom/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) I explored various platforms like confluence and notion, and I have been using them for different requirements. Like notion I use for personal brainstorming, confluence for project-level documentation, and helpjuice for tech-level documentation that includes the business requirements, product specification documentation, architectural decisions, and diagrams, and more. Review Source Gaby C. Product Manager Information Technology and Services Used the software for: Less than 6 months ### "Best knowledge base tool I could find!" April 5, 2020 5.0 Our main with our previous knowledge base was the difficulty to find a relevant article and the general layout and design of the tool. With Helpjuice we get a state-of-the-line dynamic search engine that swiftly displays relevant results. Helpjuice comes with multiple themes which you can use and in case you would like to customize the look of the theme, you can do that by yourself or ask the help of Helpjuice's design team. Pros They also provide full customization service to change the look of the knowledge base per your product's design. Cons Admin dashboard could a few more features and tweaks (but Helpjuice offers to customize the admin screens as well!) Alternatives considered [Bettermode](https://www.capterra.com/p/178753/Bettermode/)[Document360](https://www.capterra.com/p/177031/Document360/)[Confluence](https://www.capterra.com/p/136446/Confluence/)[elevio](https://www.capterra.com/p/166667/elevio/) Reason for choosing Helpjuice Features, bundle price and not per user, customization options Review Source Marco A. Director of Customer Experience Computer Software Used the software for: Less than 6 months ### "Great first impression" December 20, 2019 5.0 The support team is outstanding. There is no back and forth. They understand the issue you describe and they fix it. Their customization services aer fast and reliable. Pros It's so easy to customize by having direct access to the HTML and CSS files in addition to the themes/templates they provide. You can build a complex solution and integrate email support, SSO, subdomains, etc. or a very basic knowledge base. Cons We've been live for just a few days and haven't faced any challenge other than having to learn how to use a new tool. Alternatives considered [USU Knowledge Management](https://www.capterra.com/p/144600/USU-Knowledge-Management/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Helpjuice It was the only solution that checked all the boxes within a reasonable price. Review Source KW Kathryn W. Communications Manager Consumer Services Used the software for: 2+ years ### "Effective and easy to use Content Management System" July 3, 2025 5.0 Helpjuice allows us to make information available to our different audiences, allowing them to self serve when issues or questions arise without having to contact our team directly. It also allows us to keep important documents in one place so materials are not siloed. Pros The editor is easy to use and suits our business needs here at Shipt. We are able to implement changes quickly and efficiently, pull records of previous updates, and pull analytics that are helpful for our business. The customer support team is typically responsive and able to help us quickly find solutions to issues or updates we need to make. The ability to automatically translate articles has helped us expand our content to a wider audience and the team has been easy to work with when it comes to customizations that we need. Cons There are inconsistencies between the editing experience as some articles were built using the old editor and some were built on the new one. This can cause confusion as processes for making changes differ depending on when the content was creataed. Additionally, there is a limit on how many keywords can be added to an article which makes it difficult for us to make improvements on our search analytics. Review Source BP Brian P. Director of Operations Marketing and Advertising Used the software for: Less than 6 months ### "Easy to use and customize, great customer service!" April 26, 2021 4.0 Helpjuiced seemed to have the best offering to address all of our needs in a knowledge base tool. The ease of use, customizability and analytics where important factors in choosing Helpjuice. I have been impressed with the level of customer service, whether it was live chat addressing a question about formatting of an article (sent me a video of how specifically address an issue in my article) or working with me to ensure the site looks the way I want with customization requests. I'm happy with our choice to use Helpjuice. Pros \- Super easy to get started and launch a great looking knowledge base with minimal work - Article creation and editing is intuitive for new users - Customization is key, either no-code through the built in template and customization requests or with easy access and editing of the code. Cons \- Formatting can be challenging when doing something other than text or in-line images. Often this can be addressed directly in the code, but for many users something like formatting a block of text side-by-side with an image can be a struggle. - I'd like to see more functionality of managing article comments and tasks in the platform. Alternatives considered [Document360](https://www.capterra.com/p/177031/Document360/)[ProProfs Project](https://www.capterra.com/p/155619/ProProfs-Project/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source Brad C. Senior Director, Servicing Analytics Financial Services Used the software for: Less than 6 months ### "Great platform for Knowledge Base material" September 13, 2019 4.0 With the addition of the Helpjuice software, we were able to solve a critical need in the Servicing / Customer Service space. Quick access to specific areas within our policy and procedures is critical for servicing our customers. The install of Helpjuice was able to solve that and other regulatory requirements. Pros At Home Point, we have used the Helpjuice software/platform to act as a knowledge base (job aid) for our Customer Service agents to have at their fingertips for frequently asked questions and information. The agents (and admin team) love the ease of use (i.e. search capabilities, UI, etc.) when accessing this information. It is crucial that our agents to be able to access this information quickly when servicing our customer base. The Helpjuice software has been able to deliver that. Cons In my role at Home Point (Senior Direct, Analytics), one area that I think the Helpjuice software could improve upon is within reporting/analytics. While the \[admin\] site has some metrics that can be provided, the detail, UI, and level of metrics could be improved. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[Slab](https://www.capterra.com/p/184289/Slab/) Reason for choosing Helpjuice Ease of use, user interface Review Source TB Taylor B. IT Support Ops Supervisor Automotive Used the software for: Less than 6 months ### "Helpjuice KB Software Review" July 23, 2022 5.0 Our experience with Helpjuice has been fantastic from the trial phase to fully implementing the software. Pros The searchability is fantastic, the more you type in the search bar the more refined your results. The analytics and reporting are extremely helpful! It allows you to monitor which users are accessing which articles. You can report on which articles are used the most and even how long they are viewed for. Cons Importing data into Helpjuice can be tricky at times, but Helpjuice overs a import team so we have utilized them to bring our data into the software. Review Source VR Verified Reviewer Systems Engineer Information Technology and Services Used the software for: 6-12 months ### "Perfect knowledge base tool as per needs of my team" August 17, 2022 5.0 Pros Support searching through API. It also supports importing content into my knowledge base which is great! Finally, they allow me to do good level of customizations and it also provides me nice detailed analytics. Cons Pricing Their import feature works for most of scenarios but sometimes it gets complicated to figure out. They can probably add a few more pricing options instead of just 4. Review Source NA Nessibeli A. Trainer Logistics and Supply Chain Used the software for: 1-2 years ### "Review for knowledge base Helpjuice" December 25, 2020 5.0 Pros I loved the simpleness of this software. Creating articles was a pleasure and training on this platform was the most easiest part. Cons Well, sometimes had local problems with connecting, but i don't know what was the reason. However, everything is ok. Review Source VR Verified Reviewer IT Tech II Government Administration Used the software for: Less than 6 months ### "Exactly What We Needed" March 11, 2019 5.0 We are using the software to create an internal knowledge base for a local government. Many of our users are not fans of having to learn a new piece of software but the ease of use that Helpjuice provides has made it incredibly easy to implement. We plan on eventually rolling out an external knowledge base for residents and the capabilities that Helpjuice provides will make that task easier than we could have ever hoped. Pros Helpjuice has been an incredible platform to start building our knowledge base. We had been struggling to find a good system that would give us the functionality we needed at a great price. Helpjuice has given us everything we hoped for and more and it doesn't cost an arm and a leg. In addition, the customer support is top notch. Cons My only complaint about the software is having a constant pop-up in the bottom right of the screen when I log in to the dashboard. Review Source PG Peter G. Teamlead IT Real Estate Used the software for: 1-2 years ### "Very helpful tool with fair pricing" July 1, 2022 4.0 Very reliable, good support Pros Ease of use, reliability, security with okta-connection Cons formatting on articles difficult when non standard Review Source WS Will S. Sales Engineer Used the software for: 1-2 years ### "Helpjuice is a perfect Help Center service" October 25, 2016 4.0 We moved to Helpjuice for the following reasons: lots of options, saves us money. What we got however has eclipsed this. We have found Helpjuice to have more features than we expected, important reporting, wonderful customizability, and great customer support. They have been very responsive and willing to work with us through some fairly specific SEO requirements as well. All this for a cost that won't break the bank. Pros Noted in the review Cons We have had some downtime, but this has been limited. Review Source MS Marty S. VP of Customer Success Real Estate Used the software for: Less than 6 months ### "Very quick to setup, responsive team to assist in loading and customizing your KB." November 20, 2017 4.0 Pros Customer service agent was very helpful in getting things setup. He answered all of our questions and assisted us in loading our existing help documents. It has a good interface with Salesforce and creating new content is very intuitive and quick. Cons I would like to see an improved Salesforce integration to be more native and through the App Exchange. It would be great to also see this being Lightning-enabled. Review Source Response from Helpjuice November 21, 2017 Hi Marty, Thanks for your review -- we are happy to Frontsteps onboard, as a customer. We're indeed a small team of 12 people, and have been doing Enterprise Knowledge Base software for over 7 years. Nothing pains me more when customers look at our strength and take it as a weakness. We've personally made sure we implement as many requests as you have asked for, and have made sure your customer experience is as small & cozy as it can be -- something you cannot get at our competitors. SM Stuart M. Head of Product Information Technology and Services Used the software for: Less than 6 months ### "Fantastic on-boarding experience up until the rebranding which took longer than expected " September 25, 2017 5.0 Recommended it already! This is a KB and Doc system for Product Managers... it is all about the data and helping me improve the product Pros Analytics, analytics, analytics - its why we move to the solution - great to get insight into popular articles. Abiliity to integrate into our existing Support process and have a dedicated document view. Cons Could do with a couple of improvements for publishing articles, lacks some of the capabilities used to when creating content - the code formatting is not very good, have line wrap issues and no syntax highlighting - difficult to create pdf reports that are legible as the formatting is very poor when trying to print the html page - difficult to export analytics data to other systems - need to it possible to just link to other articles (very easy to embed articles) - why not offer the option to display link or content when I use the Review Source Response from Helpjuice September 26, 2017 Hey Stuart! :-) Thanks for the detailed review. I'm really bummed that we didn't WOW you with our customer service and product. We really take pride in our work. I really appreciate the feedback, and am taking the cons as a todo list for us. Thanks again for being a customer of Helpjuice. Emil Hajric CEO, Helpjuice LM Lakshmi M. Technical Support Specialist Aviation & Aerospace Used the software for: Less than 6 months ### "My review for Help juice" September 13, 2022 5.0 Pros Easy to amend or review the content. Easy to use and share with others. Cons User friendly, but can be made better for looks. Review Source VR Verified Reviewer Head of Customer Support Used the software for: Less than 6 months ### "Help Juice has transformed our help page from a static page of facts to an engaging experience. " February 8, 2018 5.0 Pros This software has extreme ease of use with amazing features. The ability to tag articles alone cuts down on having repeat articles and a sea of information a customer may not need just to make sure the bases are covered. It's also just really beautiful and simple to set up. Cons If I had to say anything, I would say the color palette on the backend could be brightened up a bit. Review Source ST Serap T. Senior Customer Success Manager E-Learning Used the software for: Less than 6 months ### "HelpJuice is awesome" September 14, 2022 5.0 Pros It is very easy to use. And integration with other apps are very successfull. Cons Everything is very well designed. I can't complain about anything. Review Source LS Lena S. Customer Service Representative Internet Used the software for: Less than 6 months ### "Very Happy" October 26, 2016 5.0 So far I have to say that we have been really happy with the funcionality of Helpjuice. The support team is great and very helpful and we haven't really had any problems so far that couldn't be resolved. The only minor thing is that the analytics were a little bit difficult to grasp in the beginnning and could still be improved. Pros It's adaptabiity and that it offers great designs and the analytics. Cons The analytics could be a little bit more comprehensive and could give more detail about unsuccessful searches etc. Review Source Response from Helpjuice October 26, 2016 Thanks Lena! BM Bill M. Used the software for: ### "Great Support Software" October 25, 2016 5.0 The team at Helpjuice have developed an excellent support platform. We use it to provide a knowledge Base of support articles for our customers. We appreciate the ability to easily publish articles, keep them organised and stylise the entire experience to match our website. There are a few ease-of-use issues that we'd like to see addressed, but the customer service team at Helpjuice has always been extremely responsive. All-in-all it is a support platform that I'd highly recommend. Review Source Similar Products Featured ## Related categories [Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/)