# Page 2 | Helpjuice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Helpjuice the right Knowledge Base solution for you? Explore 102 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130533/Helpjuice/reviews --- Helpjuice 4.7 (102) [View alternatives](https://www.capterra.com/p/130533/Helpjuice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 10th, 2026 # Page 2 - Reviews of Helpjuice ## Showing most helpful reviews Showing 26-50 of 102 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Senior Technical Writer Information Technology and Services Used the software for: 6-12 months ### "Viele Features - Wenig Qualität" November 12, 2024 2.0 Ich habe seit meinem vorigen Review April nun weitere 6 Monate gewartet, bevor ich ein erneutes Review schreibe. Zuerst das positive: Das Onboarding in Helpjuice ging schnell vonstatten und man hat uns stets freundlich behandelt. Der Anbieter bot uns zudem einen Migrationsservice von Confluence Server an und hat anfangs sehr gute Mithilfe geleistet. Leider nützt das alles nichts, wenn die Qualität im Produkt und Kommunikation gegenüber dem Kunden nicht stimmt. Es verging seit Anfang diesen Jahres keine Woche, bei der wir nicht konstanten Support mit der Knowledgebase benötigten. Quasi jede Woche geht bei uns intern mind 1-2h für Chat und wiederholtes Bug-Reporting an Arbeitszeit drauf. Die Probleme rangierten dabei von vielen (ärgerlichen) Kleinigkeiten, wie falsch angezeigter Status im Dashboard bis hin zu öffentlich erreichbaren (Draft) Pages oder kompletten Ausfällen des Backends. Oben drauf kommen dann Nacharbeiten, weil gewisse (bereits via Customization request) abgehandelte Themen, die erneut als Problemaufpoppen. Neue Features wie das "Live Collaboration" feature sind Monate im Beta-Status und belasten das Backend dermaßen, dass der Editor regelmäßig ausfällt - also für mehr als 2 gleichzeitige Nutzer nicht geeignet und sofort wieder abgeschaltet. Andere, oftmals nicht unwichtige Features wie "Expiry" von Artikeln oder Artikel-Templates werden kommentarlos deaktiviert oder als Altlast behandelt und nicht mehr supported. Dafür kommen dann halbgare AI "Checkbox" Features, die ein normaler Autor nicht braucht, bzw. eher weiteren Review-Aufwand erzeugen. Der Support an sich mag schnell erreichbar sein, aber es werden quasi auch nur die üblichen Entschuldigungsfloskeln benutzt. Da anscheinend viel "Kundenspezifisch" angepasst wurde, ist das Kernsystem nicht stabil genug, um weitergehende Entwicklung sauber mitzutragen. Pros Schnelles Onboarding, schneller Support, auf Papier viele Features, brauchbarer Editor. Cons Mangelhafte Qualitätssicherung, fehlende Kommunikation seitens der Produktentwicklung, viele versteckte Probleme. Alternatives considered [Document360](https://www.capterra.com/p/177031/Document360/)[KnowledgeOwl](https://www.capterra.com/p/132902/KnowledgeOwl/) Reason for choosing Helpjuice Preis und -Funktionumfang sehr gut, technisch versierter Pre-Sales und freundliche Betreuung und Eingehen auf unsere Bedürfnisse. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) Schlechte Update und Cloud-Preispolitik, Schlechter Support für Addons Review Source SC Sparsh C. Product Implementation Consultant Financial Services Used the software for: I used a free trial ### "Great product overall, but scope for improvement" June 6, 2021 4.0 Using the platform has been a very wholesome experience. It was a great learning experience and we understood lots of things from a product point of view. Most other products we saw didn't appeal as much to us because Helpjuice had been such a good knowledge base! Pros Content management at Helpjuice is great. The platform brings out great value in terms of giving user permissions and content creation across different stakeholders within an organisation. The relationship manager was always available one call away, and has been a great value add-on to the product. To top it all, the product is extremely well priced for the features being provided- its a bargain! I would recommend this product 100%! Good job guys. Cons Content creation could be more dynamic. Providing references to PDF, PPT, XLS documents within articles could be improved. Alternatives considered [Document360](https://www.capterra.com/p/177031/Document360/)[Confluence](https://www.capterra.com/p/136446/Confluence/) Reason for choosing Helpjuice Pricing, features and the relationship manager. Review Source TD Trisha D. Tech Support Team Lead Printing Used the software for: 1-2 years ### "HelpJuice- a win win for any sized business!" September 9, 2022 5.0 Overall, HelpJuice has always been a positive experience with no downtime at all. They have always returned my inquiries in a very timely manner and if there may be something I asked that hasn't been developed, HelpJuice has pointed me to their 'feedback' page so I don't have to find it myself. Great team- thank you HelpJuice! Pros Very easy to use, excellent editor, great value for the money, ability to customize the 'theme' to your liking. Cons \-Not able to download or obtain an entire PDF for an entire Category (only individual Articles). However, I did submit this request to HelpJuice as an idea for them to consider in the future. -Inability to highlight the searched term(s) after the search when clicking to go into the resulting articles that contain said searched term(s) Alternatives considered [Document360](https://www.capterra.com/p/177031/Document360/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Helpjuice The pricepoint matched up with what is offered as part of the HelpJuice subscription: Excellent editor, great customer service, customizations galore. Review Source AN Andrew N. Technical Support LEad Computer Software Used the software for: 6-12 months ### "Helpjuice is a Knowledge Base Champion!" August 19, 2021 5.0 We are aiming to reduce duplicate questions and topics for support and provide an easy to use option for our customers to find answers to widely asked questions. Helpjuice has made this possible and done so in a way that was easy to implement and maintain. Pros We love the searchability, the ease of category management and the article editor. The ability to request customization is highly favored and Helpjuice has met all of requests swiftly and perfectly. The Article Planner makes it easy to understand what customers are not finding and how to better title or write articles for customers. Cons The article export could be improved to make it easier to mass export articles into indiviudal documents and also exporting in word docs would be nice too! Alternatives considered [Bloomfire](https://www.capterra.com/p/131501/Bloomfire/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Helpjuice Biggest aspect was price. Bloomfire was much too expensive for our needs and Helpjuice had everything we needed for less. Zendesk would have made us have to switch our entire support software which was not something we were ready to do. We just wanted a knowledge base and Helpjuice made that option easily available and affordable. Review Source JO Jasmine O. Product Support Manager Information Technology and Services Used the software for: 2+ years ### "Easy to use" January 26, 2024 5.0 Helpjuice overview is great, it could do with a few improvements which I have mentioned through-out the survey. Other than that, no complaints! The support team are epic, very quick to respond and they're always very clear. Pros The layout of helpjuice is easy to manage on the formatting side, the tools bars etc are very similar to work, so it's easy to navigate in that sense. Cons It would be good to be able to create our own filters in reporting, instead of having to export to narrow down the info, e.g - Find out how many articles a user has edited / created (without exporting) - See when an article as moved into another category - View different region articles in Insights without having to export and re-organise Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Switched from [Help Desk Migration](https://www.capterra.com/p/160609/Help-Desk-Migration/) They were discontinuing their service, we had to pick another provider Review Source MB Myr B. Learning and Enablement Mgr Information Technology and Services Used the software for: 6-12 months ### "Easy to manage and outstanding customer care and support." January 26, 2024 5.0 Excellent experience. A team you can count on. Pros Helpjuice is a software that is incredibly easy to get used to, to manage and customize. The support from the team who helps with customizations requests is super kind and expedite. If you know something about web design, most of the customizations you can manage by yourself. If you don´t they can assist you. You can start from a template, and if your later discover it is not really the best, you can ask for help and quickly get it changed by their team. Very happy to have chosen Helpjuice. Cons There are a few edition features for articules that are still not available. Formatting tables or copying and pasting styles are not yet there, but we trust these are upcoming improvements. Same case with Jira integration, which is in plans. Alternatives considered [Oracle Documaker Enterprise Edition](https://www.capterra.com/p/124672/Documaker/)[Confluence](https://www.capterra.com/p/136446/Confluence/) Reason for choosing Helpjuice Cost, automatic translation, UX, Analytics included in license. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) Cost, UX, Analytics suite not included in the standard license. Review Source IT Ischtar T. Digital Analyst Broadcast Media Used the software for: 6-12 months ### "User friendly, adaptable and great customer service" November 19, 2020 5.0 Helpjuice have been absolutely fantastic to work with. Despite being in opposite time zones they always respond promptly and have helped to customize our Knowledgebase exactly as we need it. 10/10 customer service, I couldn't recommend them more. Pros The ability to display an article in multiple categories without duplication. Easy to access an customize the HTML & CSS. The ability to embed an article into another - making it quick and easy to compile master process documents. Unlimited layers for categories. Encrypted URL access so the site remains private but viewers don't need to log in. User friendly editor interface. Cons Image storage is problematic - there is no folder system for images, so they quickly get lost in an endless feed. In the article creation process there is the option to embed an image you previously uploaded, which in theory prevents needing to upload duplicate images, however there is no search functionality in this context which renders the feature almost useless. Review Source DR Dany R. Network Admin Information Technology and Services Used the software for: 2+ years ### "Great Knowlegde Base" January 26, 2024 5.0 I am really satisfy with this product. I can finally share my knowlegde to my coworkers easily. Pros Easy to use, easy to search, it is really user Friendly. Support is incredible! Cons I don't like when I clic Edit on Article, begin to write something and it auto/save and reload, it bring up my cursor top of article and I erase something up of the page. Review Source Alessandro C. system engineer Information Technology and Services Used the software for: 1-2 years ### "Helpjuice Review " January 26, 2024 4.0 Pros Customer support is fast and very kind. Cons authorizhation management is managed by user, not by group. Review Source JS Justin S. Technical Advisor Computer Software Used the software for: Less than 6 months ### "Great online Knowledge Base software." October 15, 2021 5.0 Very professional and willing to help get us up and running. The ease of use of article creation and the customization of the web page is defiantly helps attract our customers. Pros It's ease of setup and use. When they say you will have a knowledge base in five minutes they were right. After creating an account and a few simple steps, we were on our way to creating our new Solution Center. The help from the team to customize our page but give us the flexibility to further modify it to our needs is a welcome feature. Cons My main concern is we can't organize uploaded images, files, and downloads. It would be nice to create folders to separate them according to their respective categories and sub-categories. Review Source DM David M. Co-Founder Used the software for: ### "Knowledge Base Software That Soars" October 26, 2015 5.0 In 1927 Charles Lindbergh became the first person to fly an airplane across the Atlantic. On his return he was given a ticker-tape parade on the Washington Mall. He had made the impossible become possible. How? Because he had a utter, ruthless dedication to his goal. A SIMPLE, BEAUTIFUL PRODUCT I think if Lindbergh ran a SaaS company today, and was looking for knowledge base ('KB') software, he'd choose HelpJuice. Why? Because they've applied the same level of intellectual and practical discipline (that Lindbergh applied to his dream of flying the Atlantic) to their dream of creating an epoch-defining solution to an un-cracked problem (clunky, over-complex KB software applications). First, my disclaimer: I'm a co-founder of a tech start up & a customer of HelpJuice, who have been incredibly helpful to me in getting my knowledge base off the ground (a la Lindbergh). Now my qualifications. Before moving into tech I practised law for several years as a litigation / dispute resolution attorney. I learned that creating top class templates of information/resources, more than paid for itself through the delight clients experienced at receiving detailed, actionable legal advice. HelpJuice is the go-to tool in my view to help any SaaS business - your business - achieve this end. EASE OF USE HelpJuice works like Google/Bing for your KB with a search bar on the home page your home page. If their question isn't answered in the KB, a query lead capture form appears, so you can answer the query & create a template. CUSTOMER SERVICE & CUSTOMISATION The Helpjuice customer success team goes out of their way to provide professional services (for free) worth several hundreds of $ (if $1,000s) ensuring you're delighted. SIMPLICITY IN DESIGN & EXECUTION If you're looking for an advanced ticketing based customer support system, don't choose HelpJuice. No ticketing system? How can they help me then? Well, HelpJuice decided that the laser-like niche skills required to design and maintain and develop a KB software solution are considerably different from a customer support ticketing software solution. They're right, too. FUNCTIONALITY You get: - Thousands of searches on your KB a month - dozens of user admin accounts; different role/access segmentation - customisation of the KB; support pretty much any which way you want it etc. At the higher end: - 99% SLA - localisation - KB segmentation - making your KB an internal company site Review Source Response from Helpjuice October 25, 2016 You're the best, David! VR Verified Reviewer Technical writer Computer Software Used the software for: Less than 6 months ### "What we were looking for " October 26, 2022 5.0 I am very happy with this implementation. It makes it easy to make some corrections and changes and quickly publish them . Pros The relationship quality/cost is more than what were expecting. It’s user interface is pretty easy to understand and the easy of deployment as well. Cons I miss what I call “variables”, that is, a word than can be replaced for another one if required, ie \[productname\]. Alternatives considered [Document360](https://www.capterra.com/p/177031/Document360/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/) Review Source Yair S. Senior Project Manager Higher Education Used the software for: Less than 6 months ### "I'm very happy with Helpjuice " January 26, 2024 5.0 Easy to set up and great array of features. Pros Easy to set up and quickly update, amazing customer service. Cons Haven't found anything yet so I can't say Reason for choosing Helpjuice Great features at a comparably more reasonable price. Review Source Jason R. IT Coordinator Financial Services Used the software for: Less than 6 months ### "Help Juice is amazing" May 8, 2019 5.0 I think the help juice team is amazing and they are always available with any questions and are so open to feedback. They may be a smaller team but they are brilliant and are customer service oriented. they are open to feedback and its nice that they show their roadmap Pros I love the software, it was so easy to implement, the team was available to help at any time. you can get this up in running in under an hour. they offer to import any current documentation you may have already to help with implementation. It is super easy to use and they provide amazing tools to control the look and feel of a knowledge base article. I like that you can relate articles to one another, you can apply keywords. we have a special keyword for new hires that way they can read a bunch of articles during their orientation. love the customizable website they provide to give you a googlish web page that looks like your website. Cons really nothing. the software just works and it does the job Review Source BR Brittany R. Team Lead Utilities Used the software for: 2+ years ### "Great for company use!" September 9, 2022 5.0 Pros Easy to implement, easy for users to navigate. Cons Nothing, they take all our suggestions into consideration. Review Source RB Ryan B. Power Platform Developer Government Administration Used the software for: 1-2 years ### "Documentation Wiki for government IT department" September 19, 2022 5.0 This has become a one stop shop for all our internal documentation. Pros Ease of use for creating and updating documentation for IT processes. Simple enough to use that functional users can create documentation, and fast enough that documents get created. Cons Pasting word docs into editor sometimes loses images, formatting. Review Source Richard H. Director of Marketing Computer Software Used the software for: 1-2 years ### "Quick to get set up, easy to use, and great support!" September 12, 2018 5.0 The help center that came with our customer support software wasn't meeting our needs and we wanted something more flexible that we could fully customize. Helpjuice provides the best of both worlds — an easy to use user interface for people to add/edit articles and the flexibility to amend the code and completely customize the site. Best of all, if there's a specific feature you really want if you ask them they'll get it done. Pros The support is fast and responsive. They are also great at taking feedback and incorporating it into their product. The user experience is clear and simple to use, but — if you want it — you can access the entire backend and customize your site to your specifications. Cons It's currently lacking integrations, e.g. with CRM tools such as Salesforce. Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 1-2 years ### "Great system for providing support to customers!" December 14, 2018 5.0 Pros It's an awesome platform for distributing help and information to customers without requiring actual human assistance. Frees up human resources. Cons It's kind of a bear to set up, there is a lot of information that needs to be input for it to be effective. Review Source Charlie T. Sales Operations Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Helpjuice is great! " September 15, 2022 5.0 As close to perfect as you can get! Pros The team at Helpjuice was amazingly helpful! Cons I don't have any negatives about Helpjuice. It is an overall amazing product. Reason for choosing Helpjuice Price, usability, Helpjuice staff helpfulness. Review Source FM Florian M. CEO Financial Services Used the software for: 6-12 months ### "Great for Knowledge Management" September 13, 2022 5.0 The inital setup is easy and helpjuice customer support is top notch. We are using it daily for our internal knowledge database and also for external use for our clients. Super happy with the software. Pros Easy to use knowledge database for clients and for internal use. Cons I don't feel there's anything missing for our use case. Review Source KD Keersten D. Partner Sales Manager Consumer Services Used the software for: 6-12 months ### "HelpJuice" September 13, 2022 5.0 Pros It allows me to have a KB without a Ticketing system Cons it needs to have a better option for Video library and integration with Hubspot Review Source DM David M. Vice-President Information Technology and Services Used the software for: 6-12 months ### "Amazing product" July 8, 2019 5.0 My team was impress. No more document all over the network hard to find to share knowledge. Pros Easy to use Friendly Interface. The content is indexed so fast Cons The editor might gain a few more feature in future Some search option can be optimise Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Helpjuice I like the fact that we deal with a small team. Amazing service. Review Source IM Ilan M. CMO Internet Used the software for: 6-12 months ### "Awesome Help Desk! " October 25, 2016 5.0 We needed an automated helpdesk for ClickCease.com. We found dozens of services but we decided to go with HelpJuice due to the great automation features they provided. We are not sorry, we are super happy with the software and it has increased our retention! The guys at HJ (Emil and the crew) were speedy and efficient with the setup and have been there for us with any question we had. Don't think twice, this is the way to go! Pros The ability to instantly setup Q&A. Cons No livechat automation, but I understand that is in the works. Review Source Response from Helpjuice October 25, 2016 Massive thanks, Ilan! GM Guy M. Head of customer success Machinery Used the software for: Less than 6 months ### "Experimnted with many Knowledge base products - this is by far number #1 " April 27, 2022 5.0 Pros Has all features others have and more. Super agile product Crazy support team and personal customisation Cons Their logo ;) I really didnt find cons. I'm sure some stuff will be missing as I progress working with the tool but I am sure and can see that their team are super product-customer responsive - super important for me. Review Source KV Kelly V. Manager of Customer Success Used the software for: Less than 6 months ### "Article management and knowledge base" April 3, 2017 4.0 Thanks for the awesome product guys! The first of my two main feature requests is the ability to make a draft version of an already published article. Example: I have a published article and I want to plan for an upcoming feature change. I'd like to edit all of the articles this feature is mentioned in before the day the feature launches so that I can just push the changes live on that day. The new article would be linked as a draft version of the published articles so that when it goes live, it just replaces the live article. The second of my two requests is that your help page be a little more fleshed out. For example, I recently found that you do have the ability to nest content or articles within other articles. Which I think is awesome. But I didn't realize you had this because I searched your knowledge base and was unable to find anything about it there. Thanks! Pros Clean design. Easy to navigate. Cons Hard to find something without messaging support. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.