# Page 3 | Helpjuice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Helpjuice the right Knowledge Management solution for you? Explore 103 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130533/Helpjuice/reviews --- Helpjuice 4.7 (103) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of Helpjuice ## Showing most helpful reviews Showing 51-75 of 103 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KV Kelly V. Manager of Customer Success Used the software for: Less than 6 months ### "Article management and knowledge base" April 3, 2017 4.0 Thanks for the awesome product guys! The first of my two main feature requests is the ability to make a draft version of an already published article. Example: I have a published article and I want to plan for an upcoming feature change. I'd like to edit all of the articles this feature is mentioned in before the day the feature launches so that I can just push the changes live on that day. The new article would be linked as a draft version of the published articles so that when it goes live, it just replaces the live article. The second of my two requests is that your help page be a little more fleshed out. For example, I recently found that you do have the ability to nest content or articles within other articles. Which I think is awesome. But I didn't realize you had this because I searched your knowledge base and was unable to find anything about it there. Thanks! Pros Clean design. Easy to navigate. Cons Hard to find something without messaging support. Review Source Tyler C. Director Of Client Services Telecommunications Used the software for: Less than 6 months ### "Excellent Knowledge Base Platform" August 3, 2018 5.0 It has been a very easy transition. From migrating our content to their extremely quick and reliable support, we've had an excellent experience so far. Pros It is extremely customizable. We have strict brand rules we have to follow and Helpjuice allowed us to make all the customizations we needed. Cons The ability to edit articles from their published URL. I believe this is actively being worked on. Review Source KP Kyle P. CX Digital Content Executive Telecommunications Used the software for: Less than 6 months ### "The best all rounder" August 9, 2021 5.0 Pros It's fully customizable, support is always available, analytics are very good and using it is very easy Cons some features that users suggested are yet to be added Review Source TM Tara M. Sr. Technical Team Lead Information Technology and Services Used the software for: Less than 6 months ### "Really Good! " September 11, 2017 4.0 A nice userfriendly knowledgebase that my entire team can contribute to. Pros The software is really easy to use and navigate. I love how sleek the reports are as well as the weekly report of our sites health. Overall it's a huge improvement from our last knowledgebase hosted in salesforce Cons Support was a little slow to respond, it took roughly 4 days to get an initial response for an easy how-to. Sometimes the article formats look different from when you're editing it and from when you publish it. I would recommend to customers to keep the format as simple as possible. The other cons are just minor software enhancements like dynamic reporting but nothing has been a blocker or critical issue so far! Review Source Response from Helpjuice September 12, 2017 Hi Tara, Thanks for the kind review. I'm very sorry it took so long for a response in that one instance! I really feel bummed out about that, as it really never happens. Thanks again for being a customer & for your kind review Emil Hajric, CEO of Helpjuice.com Jacob E. Manager, Client Support Computer Software Used the software for: Less than 6 months ### "Easy to use, great service, worked for exactly what we needed it for. " May 10, 2018 5.0 Pros Service has been responsive and excellent. Helped us make updates, and the software is also very easy to use with many features. Best available Knowledge Base for the money Cons None that I can think of, I was looking for a knowledge base only, many other companies have many extras that I don't need. Review Source KP Kavya P. Solutions Engineer Information Technology and Services Used the software for: 6-12 months ### "Best knowledge base platform" September 14, 2022 5.0 It saves a lot of human resources and time-efforts to manage a single knowledge base. Easy collaboration, sharing and editing articles Pros Knowledge management is easy, and segregating articles is at ease. Cons UI can be improved a bit more, editing text has multiple options and the icons can be confusing. Review Source RJ Raychel J. Knowledge Manager Hospital & Health Care Used the software for: 6-12 months ### "We need to add more features" October 25, 2016 3.0 Ease of use would be enhanced just by adding a search bar to an open article and Microsoft Word editing within the article. Pros clean design Cons Missing: Feedback option from internal users Start ratings from external users Font size choice or consistency Word type editing for articles Internal users favorites list Internal users search history Add links to jump to certain parts of articles ex: mobile vs PC Access to search bar when in an open article Video ability New article request function from user Review Source BC Bryan C. Technical Support Manager E-Learning Used the software for: Less than 6 months ### "Helpjuice: Fresh squeezed knowledge base goodness!" January 25, 2019 5.0 We are new to Helpjuice, but so far the experience has been very pleasant - with quick responses (several other competitors never even bothered to return multiple requests for demo's and meetings, but Helpjuice did so within less than a day!) Pros Price-per-feature was a major consideration - Helpjuice offers a lot of options and customization that other companies break out in to more and more expensive tears or pricing, where you have to pay more to get one feature you may want and a bunch more you don't. Cons While there search is robust, and can search attached PDF files in articles, other competitors have a much more robust search engine, capable of searching just about any file type, including video files. That said, you also have to pay a lot more to get that advanced of a search engine, and the rest of what these competitors offered was not as appealing. Review Source MM Michael M. IT System Administrator Information Technology and Services Used the software for: Less than 6 months ### "Aweesome services" September 15, 2022 5.0 Very useful to my daily work! Pros Ease of usage whenever I need to pull out documentations and information. Cons I can't think of any at the moment. The experience has been very good so far. Review Source TK Tamar K. Head of Quality Management and Call Center Department Insurance Used the software for: Less than 6 months ### "Knowledge base for any business" February 26, 2019 5.0 In total, Helpjuice is the best option to spread knowledge in the company or within the customers in a user-friendly way which in the end saves time for your business and the readers. Pros The most useful thing is user interaction feature which lets the visitors evaluate an article and in case they can not find the proper article, they are able to write to the administrator directly. It is done in a simple and time-saving manner. What's more, it makes more people engaged in the content building process. Cons The only thing that can be even more developed is customization features. Although, the existing customization features are quite nice. Review Source BL Bill L. Director of Operations Information Technology and Services Used the software for: I used a free trial ### "Highly customizable Knowledge Base solution" December 28, 2018 4.0 Pretty good overall. Had a few support kerfuffles but in the end, they came through and were great to work with. By far the best bang for your buck. Pros \- Can customize it to basically anything you want it to be - Great personalized support - Fast customization requests - Really good editor - Plenty of themes to choose from - Analytics are great Cons \- Can take too much customization to get it to 'feel' right for what you're doing - If you have a private site, sharing articles individually publicly with a client is cumbersome - Full export of site is not great as it exports in excel sheets - No dynamic creation of keywords or related articles - Can't 'continue numbering' in editor - Can't 'copy formatting' in editor - Search results do not contain category 'folders' Review Source AP Austin P. Used the software for: ### "Helpjuice has fit our internal knowledge base needs" October 25, 2016 5.0 Our company was in the market for an internal knowledge base solution that would provide the features and design that an ordinary shared drive or wiki site couldn't provide. This software has increased our employee productivity by giving them direct access to the resources they need...fast! The best part is we are able to monitor what resource pages are receiving the most traffic, which ones could use a boost and even solicit ideas for content that doesn't exist yet. The Helpjuice team has been great about helping us design our site to fit our needs. As with everything there have been a few minor bumps, but they have addressed them and continue to roll out new features and functionality that make this software extremely valuable to our company. My advice to anyone looking at Helpjuice as a potential solution - take the opportunity to allow them to walk you through their software and check out a few of their client sites. Helpjuice isn't a cookie cutter solution, they will tailor it to the look and feel you need. That being said, it's most helpful if you go in with a clear vision of what you want to achieve and they will help you get there. Review Source Response from Helpjuice October 25, 2016 Thank you, Austin! BD Brianna D. Used the software for: ### "Manager of Support Services " November 18, 2016 5.0 I joined Helpjuice a few months ago and have been thrilled with the experience so far! The product is easy to use and the amount of freedom you get with the design is unprecedented. You're not locked into a cookie-cuter layout, so the sky's the limit! You can tell that they're pushing their product forward and trying to make something that is unique from other knowledge base platforms out there. Their recent updates to their Analytics shows that they've been working hard on providing value to their customers. We're just getting ready to add multi-language support and I wish there was an easier way to manage translated files (like auto-translations) but understand that can be considered an entirely different market itself. My favorite- incredible customer service!! Their team goes above and beyond to help make sure you have everything you need, just they way you want it. If I ever have a question or concern, they're quick to respond and always willing to help. I'd definitely recommend to anyone who is looking to build a one-of-a-kind knowledge base. Review Source VR Verified Reviewer Operations Specialist Computer Software Used the software for: Less than 6 months ### "Helpjuice for the HUGE win!" March 11, 2019 5.0 Pros I love that Helpjuice is extremely scaleable for our business needs. We plan to use this software internally to begin, but I love that the option is there for external use as well. The amazing built in features are so relevant and exactly what we needed in order to get started quickly. The transition to a new software can sometimes be painful, but Helpjuice was seamless. Cons I haven't found anything to dislike about Helpjuice. Review Source Ginger J. Co-owner Used the software for: Less than 6 months ### "Great software & wonderful customer support" May 29, 2018 5.0 Pros We love the customized features, the customer support has been really great. It's very easy to use (like using Google Docs or Microsoft Word). We chose Helpjuice as the pricing was good too. Cons We are new users, so I don't have any negative comments about it. So far we have loved it and the ease of use. Review Source MM Mike M. CTO Hospital & Health Care Used the software for: Less than 6 months ### "Reduces Friction To Adding Support Content" July 12, 2019 4.0 It has helped us document internal policies and external support. Pros It simple to add and edit articles allowing us to focus on the content instead of the editing process. Customer support is great at helping make the site more organized. Cons Harder to organize articles into different categories when categories become larger and need to be sub-categorized. Review Source DR Daniel R. SVP Product / Technology Security and Investigations Used the software for: Less than 6 months ### "Great software and exceptional service" October 13, 2019 5.0 The onboarding experience was fantastic! In minutes I had someone from Helpjuice contact me and we were able to get our help site customized, populated, and live. They were exceptional and quick to make the customizations we needed. Pros The multi use of the platform by having both public and internal content. Cons Would be great to have a few more logins with the base package. Review Source DLN Dennis Lee N. CEO Internet Used the software for: Less than 6 months ### "First in Class" March 23, 2019 5.0 Fantastic, incredible product Pros The introduction of Helpjuice has improved our internal knowledgebase, reduced ticket flow and has drastically improved our clients ability to 'self help' by providing a simple, intuitive knowledgebase Cons Nothing. Great product through and through, with a great support team Review Source RS Ryan S. Founder Computer Software Used the software for: Less than 6 months ### "Ideal tool to automate support" October 25, 2016 5.0 When our small team was looking for a knowledge base tool, we kept seeing Helpjuice appear. And so, we gave it a go.... Instantly, upon signing up, we realized Helpjuice provides a much different experience than the other solutions out there. Helpjuice is really focused on being the best knowledge base platform, and you can tell from product to support. Their product is a bliss and very powerful, while their customer support is one of THE best support experiences I've had, in a while! Pros Extremely easy to use, powerful analytics, easy integration in website. Cons None Review Source Response from Helpjuice October 25, 2016 Thank you Ryan!! CT Cooper T. Used the software for: ### "The best Knowledge Base around" October 27, 2016 5.0 Although we've only just started, building our new Knowledge Base in Helpjuice has already been an absolute dream. The backend is easy to navigate and the editor is simple and straightforward, yet far more robust than our previous KB solution... embedding videos and gifs has added a whole new element to our content! There aren't enough characters allowed in this review to fully encapsulate all of the great features available, so check them out for yourself! Beyond the tool itself, which we're absolutely loving, the communication and support from the Helpjuice team is top-notch. They have been more than willing to ensure that our KB is customized to perfection. I would highly recommend that any company building a new Knowledge Base from scratch or refreshing their existing Knowledge Base use Helpjuice to do so. Review Source Response from Helpjuice October 27, 2016 Thanks for the kind words, Cooper! JZ James Z. Executive Vice President Internet Used the software for: Less than 6 months ### "The transition from wordpress to this KB platform has been wonderful" April 19, 2018 5.0 Pros It's very user friendly - All of our agents can easily access anything they need. It can be updated and published for review instantly. Cons Don't have any at the moment because we are relatively new to the product. If I had to say anything, it's the importing feature - didn't appear to be compatible with many external outlets. That said, I'll turn this into a pro - the customer support team was able to fulfill my needs in less than 12 hours. Review Source RS Rodney S. Contact Center Manager Insurance Used the software for: Less than 6 months ### "Awesome All Around For Our Insurance Contact Center " May 25, 2019 5.0 we have had 4 star customer service and we use this product daily. this will help to save us hours per day looking for information Pros ease of use, customer service, it met all of our needs Cons I wish that there were prefilled questions and answers. simple questions Review Source VR Verified Reviewer Co Founder and COO Hospital & Health Care Used the software for: Less than 6 months ### "Good Overall" February 17, 2019 4.0 Overall it has been a good experience and will continue using it. Pros Easy to get up and running quickly with minimal time and effort. Cons On the harder side to customize templates and make things your own. Review Source LP Leticia P. Used the software for: ### "It doesn't get any better than this!" December 19, 2015 5.0 If you are looking for a knowledge base, this is the thing. No other software i've tried came even closer to what HelpJuice could deliver us. Its ease of use and the ability to customize everything really sets it apart from the "competitors". They are really not competing; it's a totally different thing. They even have a 100% money back guarantee thing. Try it and you won't regret it, just give it a try. Review Source Response from Helpjuice December 19, 2015 Thanks Leticia! Glad to have you on board! GR Gelu R. CTO Computer Software Used the software for: Less than 6 months ### "Helpjuice for Insightful.Mobi" August 5, 2019 5.0 Pros Easy to use, self explanatory menu options, useful help Cons We have no complaints so far, maybe as a feature (not a dislike) the ability to create our own themes Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.