# Page 4 | Helpjuice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Helpjuice the right Knowledge Management solution for you? Explore 103 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130533/Helpjuice/reviews --- Helpjuice 4.7 (103) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 4 - Reviews of Helpjuice ## Showing most helpful reviews Showing 76-100 of 103 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RH Rob H. CTO Computer Software Used the software for: Less than 6 months ### "Helpjuice" March 4, 2019 5.0 Sharing documentation. Pros Ease of use with articles and sharing information. Cons Versioning not all that good. In that you can't release version 2 on the same url. Review Source AK Anton K. CTO Used the software for: ### "Great Experience and Very Helpful" October 26, 2015 5.0 We tried other options that come bundled with helpdesk, knowledge base and other features but all of them usually only have the knowledge base feature as an add-on to their help desk software and they don't do that well of a job at it. is solely dedicated to fill the need of a great knowledge base SaaS and it shows. It's features are very well crafted and they truly fulfill the promise to decrease the need for more support staff. Our customers love the intelligent search feature! If you need a knowledge base without the bloating of a ticket system, etc. Helpjuice is a great option. Review Source Response from Helpjuice October 26, 2015 Thanks for the kind words, Anton! - Emil JB Josh B. Used the software for: ### "Powerful Knowledge Base Solution" October 25, 2016 5.0 has put together a super powerful knowledge base for businesses of any size. Their analytics technology makes it easy to see what people really need help with. The Helpjuice support team is responsive and super helpful. That goes a long way. Pros Functionality and support is top notch. Cons Pricing is a bit high compared to other solutions Review Source Response from Helpjuice October 25, 2016 Thanks Josh! RV Rich V. Principal Product Manager Security and Investigations Used the software for: Less than 6 months ### "Great Product for Great Price" July 10, 2019 5.0 Great. Support team was very responsive. Turn-around time on customizations and questions was very quick. Pros Very easy to use. Great templates right out of the box or you can go right to the HTML code and make changes. Cons It took me a bit to figure out how to structure and display "Articles" under the new "Categories." Reason for choosing Helpjuice Better value for the price. Much more flexibility in customizing our KBA site than other alternatives, and no contract required. Review Source SS Steve S. Customer Success Manager Used the software for: ### "Ditched Desk.com for more flexibility & product focus!" October 29, 2015 5.0 Looking around for Help Center / Help Desk / Self-serve Support / Knowledge Base / Knowledge Management software that meets your needs is no easy task. It's often seen as an add-on to a ticketing system, and is a breath of fresh air to see a team solely focused on the self-serve portion, it shows. We were intent on finding a tool that allowed us to have multiple subcategories, as well as linking within articles. fit the bill. We were then bowled over by their awesome team, who is always a quick note away with assistance. Very excited to be growing with HelpJuice! Review Source Response from Helpjuice October 25, 2016 Thank you, Steve! MM Michael M. Product Manager Internet Used the software for: Less than 6 months ### "Great Knowledge Base Software" June 12, 2017 5.0 Pros Help Juice has great search capabilities and is easy to setup and configure to match your company brand, Cons I wish there was better filtering for analytics. We have both internal and external users and I would love an easier way to filter out external users from our metrics. Review Source BK Brian K. COO Financial Services Used the software for: Less than 6 months ### "Perfect KB for BILLSHARK" October 25, 2016 5.0 We selected because it's a platform that focuses on one thing and does it really well. Their support team has been quick to respond and accommodating with customization requests. Pros Simple UI Cons Still requires assistance for anything outside basic customization. Review Source Response from Helpjuice October 25, 2016 Thanks for the kind words, Brian! SR Steve R. Criminal Defense Attorney Law Practice Used the software for: Less than 6 months ### "Zendesk to Helpjuice for knowledge base excellence" October 30, 2016 5.0 I left Zendesk for other apps. For the knowledge base, I switched to , which specializes in that sort of thing. I like it. It enables me to have more than two levels of organization, to have articles in more than one place, to get feedback from users without their having to sign in, and lets me have authorless articles from the perspective of the viewer. Plus, the search functionality is better and faster. There are some things I miss, like the ability to edit articles from the article page itself, but Helpjuice appears to be responsive and fast to make changes in response to critical feedback. They don't make me feel like I'm a nuisance. They make me feel like I am helping them to build a better app. Review Source Response from Helpjuice October 31, 2016 Thanks Steve! MP Mike P. Used the software for: ### "Incredible easy to spin up a Knowledge Base" October 25, 2016 5.0 With a lot of self service customers creating a destination Knowledge Base was critical for us. We didn't want to re-create the wheel and built something ourselves. We also didn't want to have to mess with Wordpress themes. Enter . They have been great to work with. Our team can easily spin up new articles and content for new features, commonly asked questions, etc. Pros Easy to use, customizable, great search functionality. Cons Wish they had some more startup friendly pricing. Review Source Response from Helpjuice October 25, 2016 Big thanks, Mike! SH Stephen H. Owner Used the software for: ### "Personalized support, importing and customization FREE within 24 hours" April 29, 2015 5.0 I accidentally discovered when I was searching for Zendesk alternative. Their website didn't promise a lot but I decided to register there. I got all my content imported within 24 hours. And where I was amazed was that they converted my own PSD file to real knowledge base also under 24 hours. These guys are amazing. Highly recommending Helpjuice as alternative to such a bad Zendesk and as alternative to Desk.com. Review Source Response from Helpjuice September 8, 2015 Hey Stephen, glad to have you as customer. Thank you kindly for your review! Manoj J. Vice President & Chief of Staff Computer Software Used the software for: Less than 6 months ### "Easy to use, practical, and effective" May 10, 2018 5.0 Pros Set up was easy and the team was prompt with customization requests. Intuitive interface. Makes it easy to create and deploy a rich content library. Excellent customer service Cons Editor can have more features but the company is making good progress with additions / improvements. Review Source JZ Jonathan Z. Sr Sales & Marketing Mgr Computer Software Used the software for: Less than 6 months ### "Good going on to great" June 10, 2019 4.0 Pros What I like most is it's clearness. In other words, the fact that it's kind of a wide open look, like a canvas, feels nice to me. Cons I'd like more hands-on editing ability. Fonts, the look, etc, and not have to rely on 's admins. However, it's nice to have a human to work with rather than a bot. Review Source ML Marc L. EM Corporate Services Non-Profit Organization Management Used the software for: Less than 6 months ### "Not sure yet" May 15, 2020 4.0 Pretty good, most of the business likes it Pros Nice looking platform that was quite easy to white label Cons You can't really set up different categories or buckets easily, security is a little tricky to work out. We want staff, member and non-member access levels Reason for choosing Helpjuice Research and trial and error Review Source JC Joe C. Used the software for: ### "Just about there" October 25, 2016 4.0 Pros I found very easy to use, and exactly what I wanted from an editing standpoint. Analytics, user access control, and the overall design of the software is much better than Zendesk. I did find the lack of language support a deal breaker though. Review Source Response from Helpjuice October 25, 2016 Hi Joe! We actually do support multiple languages! Sending you an email :) FA Fawad A. CTO & Product Manager Used the software for: ### "Easy to use and brilliant for our customers" October 21, 2015 5.0 I summed it up in the title! It works great and had everything we required in a standalone knowledge-base. The search functionality from a user point of view and customization features are particularly awesome. Review Source Response from Helpjuice October 21, 2015 Thanks Fawad! Super glad to have you folks onboard as customers. -Emil SS Sebastian S. CEO Used the software for: ### "Very fast service" April 29, 2015 5.0 The guys helps us with all the customization for our website's client. They make all the job practicly. In less of 2 days we have our customized KB. Happy :) Review Source Response from Helpjuice September 8, 2015 Hey Sebastian, thank you kindly for your review. We do remember you, your knowledge base is one of the nicest so far :) DV Dreas V. Used the software for: ### "Great knowledgebase system" March 9, 2017 5.0 I was amazed with the speed and quality of support provided, them pro-actively handling migration of our existing KB (for free during the trial period!), and in general the ease of managing the KB from their system. So far, no issues detected. Review Source Response from Helpjuice March 9, 2017 Thanks Dreas! AB Antoine B. Used the software for: ### "Straight to the point" October 25, 2016 5.0 Finding a simple and straight to the point "help center" solution these days is hard. With , we are finally happy and it does what it does good. Would recommend! Review Source Response from Helpjuice October 25, 2016 Thanks Antoine! Happy to have you as a customer! JP Jen P. Used the software for: ### "The support staff has been super helpful!" March 9, 2017 4.0 The support staff takes care of issues quickly and with a smile (well, can't see the smile, but he's friendly!) I have had a LOT of requests and he's always on the ball. Great customer service from him! Review Source MM Melissa M. Used the software for: ### "Customer Service is Key" February 17, 2017 4.0 As the manager of a customer service team, I appreciate 's customer service so much. They are outstanding and answer any and all questions immediately. I appreciate it so much! Review Source CB C. B. IT Admin Used the software for: Less than 6 months ### "Great and easy to use!" April 30, 2018 5.0 Pros It's flexible and intuitive for creating a knowledge base for your company. You can tag and structure articles into easy to understand categories. Cons It would be nice to have a feature to forward articles or export to other formats. Other than that, it's a great software system. Review Source SH Seth H. Used the software for: ### "Very good Support Center Software for the price!" October 25, 2016 5.0 I was on a trial with these guys and they are awesome, the help center is completely customizable and it is so easy to use. Very user friendly. Review Source Response from Helpjuice October 25, 2016 Thanks Seth! CB Christina B. Customer Service Liaison Computer Software Used the software for: Less than 6 months ### "So far my experience has been positive. Still learning all of the features available!" April 9, 2018 5.0 Pros Adding in new content is a breeze. I enjoy getting the weekly analytics. The support team has been great, and resolve my issues/requests in less than 24 hours! Cons None, so far! I am slowly entering all of our content in, and have 2 of my customers reviewing the ease of use. Review Source HL Hank L. Used the software for: ### "Helpjuice Review" October 25, 2016 5.0 I really like . I evaluated a lot of vendors and Helpjuice was the simple easy to use option we were looking for. Review Source Response from Helpjuice October 25, 2016 Thanks Hank! jP jignesh P. Used the software for: ### "good product" December 9, 2016 5.0 good service and also easy to use the product.quality product thank you,i will recommend others to buy Review Source Response from Helpjuice December 9, 2016 Thanks Jignesh! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.