Blue Mango Learning Systems

ScreenSteps

4.5 / 5 3 reviews

Who Uses This Software?

Companies developing or supporting B2B SaaS products - and want to support customers in a scalable manner. Companies building internal knowledge bases for better delegation and succession planning.


Average Ratings

3 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $57.00/month
  • Deployment
    Cloud, SaaS, Web
  • Support
    Business Hours

Vendor Details

  • Blue Mango Learning Systems
  • www.bluemangolearning.com
  • Founded 2004
  • United States

About ScreenSteps

Software documentation tool designed to create an online knowledge base, maintain online documentation, and share information.


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ScreenSteps Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

ScreenSteps Reviews Recently Reviewed!

ScreenSteps is an essential tool for my daily work, and works very well for my company's needs.

Oct 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that ScreenSteps always seems to be adapting and improving. The system upgrades reassure me that the folks at ScreenSteps are consistently bettering the product.

Cons: As far as I can tell, there seems to be very little rhyme or reason to the way search results in the platform are displayed. If the search algorithm were made more clear, my company would find it extremely useful.

Overall: I'm able to do my job more effectively each day thanks to ScreenSteps. It has been an extremely useful platform for our internal and client-facing knowledge base.

ScreenSteps

May 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
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Pros: I really love using ScreenSteps. It makes documentations so much easier and it allows me to sit down at the computer and walk through a process while taking pictures of the task in progress.

Great product

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to make support documentation, user manuals, etc.

Cons: Pricing and it would be nice if each step could support multiple screenshots, sometimes visualizing a step requires a few screenshots...rather than creating multiple steps.

Overall: Overall we've been users of Screensteps for several years. It's a good product with very good support. Pricing is high for what it does, however it does make documentation pretty easy. I imagine someday a lower priced competitor will come about and if they offer us an easy ability to import our screensteps docs we would switch.

Vendor Response

by Blue Mango Learning Systems on November 04, 2016

Hey Brent! Thanks for the great review! The new version of ScreenSteps enables you to add multiple images in one step. You can also include GIF, foldable sections, styles to your text, and auto uploads PDF versions of your docs to your knowledge base. If you want to try the new version out, send us a note--support@screensteps.com.