--- title: "ScreenSteps Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ScreenSteps Software - reviews, pricing plans, popular comparisons to other Knowledge Management products and more." source_url: "https://www.capterra.com/p/130536/ScreenSteps/" page_type: "product" language: "en" --- # ScreenSteps Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ScreenSteps ## What is ScreenSteps? ScreenSteps is designed to help you document your internal procedures, manage them in an online knowledge base, and deliver procedures to employees in the moment your employees need answers. ## What is ScreenSteps used for? [Knowledge Management](https://www.capterra.com/knowledge-management-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $239 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ScreenSteps?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.bluemangolearning.com&name=ScreenSteps) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ScreenSteps 4.8 (16) VS. [4.6 (5,309)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $239 Flat Rate, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (16) Ease Of Use 4.7 (3,687) Value For Money 4.7 (15) Value For Money 4.5 (2,280) Customer Service 4.9 (15) Customer Service 4.6 (2,174) ## ScreenSteps alternatives Highest Rated [4.7 (24,190)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (292)](https://www.capterra.com/p/177031/Document360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (3,471)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/130536/ScreenSteps/alternatives/) ## FAQs about ScreenSteps Overview ### Which roles and teams benefit most from ScreenSteps? ScreenSteps is most used by customer support, training, and documentation teams that need clear step-by-step procedures for onboarding, troubleshooting, and knowledge sharing. IT specialists, QA professionals, and digital operations leaders use it to standardize workflows, reduce errors, and keep internal help content accurate, searchable, and easy to update. Answer based on 15 reviews Overview ### What company size and specific industries is ScreenSteps built for? ScreenSteps is designed for businesses of any size that need better standard operating procedures and quick-reference guides for employees. It fits customer-facing organizations across industries where staff must quickly find instructions and respond to customer needs, including service, support, retail, and similar operations. Features and Usability ### What are the key features of ScreenSteps? ScreenSteps offers knowledge base management, content management, and document management for organizing procedures and reference materials. Core features also include a content library, self-service portal, full-text search, and reporting and statistics. Collaboration tools, alerts and notifications, access controls and permissions, activity tracking, and third-party integrations support team workflows. Pricing ### How much does it cost and what fees or limitations are included? ScreenSteps starts at $239/month for the Standard plan, with annual pricing at $2500/year. The Advanced plan costs $479/month or $4500/year. A free trial is available. Additional users, Browser Extension, Courses at $115/month each, and Additional Public Sites at $49/month are priced separately. Integrations ### Which third-party tools and platforms does ScreenSteps integrate with? ScreenSteps integrates with Zendesk Suite. The catalog lists this third-party platform as a supported integration, giving ScreenSteps a direct connection for teams that use Zendesk Suite in their support workflow. Getting Started and Support ### What training and onboarding options does ScreenSteps offer? ScreenSteps provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced viewing for setup and feature learning. Getting Started and Support ### What customer support options does ScreenSteps offer? ScreenSteps provides email/help desk support, FAQ/forum resources, a knowledge base, and chat. Support content appears organized around self-service help and direct assistance. No reviewer feedback about response speed, helpfulness, or common support frustrations is available in the catalog data. ## Features AI summary Based on 4,665 Knowledge Management reviews Capterra data shows that buyers of Knowledge Management software rank the following features as their top priorities: - **Knowledge Base Management** (**51%** of reviewers rated this feature as critical) - **Content Management** (**50%**) - **Document Management** (**48%**) ScreenSteps supports all three features that reviewers rate highest: **Knowledge Base Management**, **Content Management**, and **Document Management**. Together, these capabilities help businesses organize internal knowledge, keep content current and accessible, and manage documents in one place, allowing teams to find information faster and maintain more consistent processes. Knowledge Base Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Content Management 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Full Text Search 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Search for specific words or phrases within a document or database Catalog Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create and manage digital catalog of products/services with their details, specifications, and price Collaboration Tools 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Self Service Portal 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information ScreenSteps 15 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Document Management: Store, manage, and track all electronic documents in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.6 (16) 4.6 Based on 16 reviews ## Pricing Value for money 4.7 (15) Free Trial [View pricing plan details](https://www.capterra.com/p/130536/ScreenSteps/pricing/) Standard $239.00 Flat Rate,Per Month It includes: - API - Article Bookmarking - Authoring Features - Automatic Table of Contents Generation - Customizable Domain Name - Customizable Site Design - Export PDF Files Using Custom PDF Templates - Publish to the Screensteps Knowledge Base - Report and Analytics - Searchable Knowledge Base - User Management and Authentication Advanced $479.00 Flat Rate,Per Month It includes: - API - Article Bookmarking - Authoring Features - Automatic Table of Contents Generation - Customizable Domain Name - Customizable Site Design - Export PDF Files Using Custom PDF Templates - Publish to the Screensteps Knowledge Base - Report and Analytics - Searchable Knowledge Base - User Management and Authentication Enterprise Contact Vendor for Pricing It includes: - Additional Features Are Included. - API - Article Bookmarking - Authoring Features - Automatic Table of Contents Generation - Customizable Domain Name - Customizable Site Design - Export PDF Files Using Custom PDF Templates - Notifications - Publish to the Screensteps Knowledge Base - Report and Analytics - Searchable Knowledge Base - User Management and Authentication Value for money 4.7 (15) 4.7 Based on 15 reviews ## Integrations [ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (15) 4.9 Based on 15 reviews ## User reviews Overall rating 4.8 Based on 16 reviews Filter by rating 5(13) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BA Brett A. Technology Specialist Information Technology and Services ### "Awesome product - miles above doing these things yourself with screenshots and Word docs." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2021 Once set up, it works great, works fast, love it, wish I could afford it for my current company, I'd buy it in a heartbeat! Some parts are technical and difficult in initial setup, the support is good though, definitely need an IT person doing the set up. Pros Ease of use. I could put together complicated documentation for processes complete with screenshots, consistent numbering of steps, easy to use inserts of images, text, number bubbles. Just so you know, I'm super quick with screenshots (Windows shift + S), paste to mspaint, markup image, copy/paste to word doc. Screensteps put me on steroids and I was able to use just one program instead of three and maintain consistency throughout documentation and created documents that were clear to both end users or other IT people for the back end tasks that I had to learn for the first time on a daily basis - I had confidence that I could use my own screensteps instructions to give to others or re-read when I forgot the 20 steps it took to get adobe enterprise integrated into the active directory domain! Cons Pricing Could we get a $300 version with 5 contributors? I mean, I could probably sell it to a whole company based on using the software to make awesome, quick documentation and then have different departments ask me what I use and then teaching them to use screensteps. I don't even need to integrate it so much into web sites, just want to use it to make documentation that is simple, consistent, fast, concise and easy to update/modify. But getting in the door @ $2500/yr for small business doesn't work. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK Kieran K. Event Manager Events Services ### "Cheap and ease of duplication" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 27, 2021 Nice editing and styling features Pros Easy to make and article appear in many locations or duplicate and edit copies Cons Self service features are lacking Need to use a separate ticketing system Alternatives considered [Tettra](https://www.capterra.com/p/167522/Tettra/) Reasons for choosing ScreenSteps Nice look and custom display Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Aaron D. QA Analyst Leisure, Travel & Tourism ### "One of the best knowledge management software I have used" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 20, 2018 Pros Small learning curve. Easy to create articles. User friendly. Cons Not easy to copy and paste entire articles during transition to this platform. But easy to get in the groove. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RM Rutger M. Digital Architect Information Technology and Services ### "Great tool to manage Zendesk HelpCenter content" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 29, 2018 Lot's easier to manage our HelpCenter content. Pros The way it integrates with Zendesk is very good. The API connection is fast and stable. The ScreenSteps editor is very useful for adding (and managing) screenshots to your content. We've chosen ScreenSteps for their screenshot and Zendesk sync capabilities . Cons For users who do not use it frequently, the interface is quite complex. The pricing is too heavy if you use it only to manage Zendesk content. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HL Heather L. Customer Services Manager ### "I've been using Screensteps since it was created and its a great way to create documentation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2018 It solved our problem in providing up to date and detailed documentation for our customers, on our very complex and ever changing software. Pros Its easy to use, intuitive, fast to update and shows our customers step by step how to do the things they want to do. Cons Occasionally it has bugs. The support is great in this case, I've never reported an issue with no response, and often the solution has appeared the next day. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Executive Director ### "I use ScreenSteps as an onboarding tool, a training and then post-training tool. I love it. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2018 I help my clients learn what they have to learn, re-learn what they've forgotten, and see new things from time to time. Pros I find it just simple to use...which means that I WILL use it. I love the way I can jump through a complex process, just grabbing screenshots and then come back to annotate everything. This makes documentation a breeze for me. Cons I used the desktop version before I moved to the online version, and I really miss the desktop because I had just gotten used to it. I liked the way I could get stuff done in far-flung countries where the internet is spotty at best, and non-existent at worst. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NB Nicole B. Knowledge Coach Management Consulting ### "Meets my requirements very well." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 28, 2018 Simple, great output. Quick to update and easy to manage. Pros Takes some of the technical aspects out of being able to deliver nice looking online material. Simple for end user experience. Took awhile to get really familiar with new version and it's 'quirks'. Now that I am used to it - all works very well for me. I am also impressed at how responsive my numerous support queries have been resolved by the team (thanks again BTW). Cons More built in customisation would be nice. Locking of content is great but useless for me unless there is an ability to also allow PDF's to be downloaded which hold up the permissions, i.e.: only PDF download the content 'available' to the logged in user. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FM Flavia M. Database Coordinator Education Management ### "ScreenSteps has been great from the start! Great customer service, happy users and admins. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2018 I can now create training materials that make sense to my users in a variety of formats: explicit articles OR interactive articles with steps. I mostly use the software for creating the training materials, and I have noticed less data cleaning needs and happier users. Pros Everytime I use ScreenSteps I am amazed by how easy is to create explicit training materials in a beautiful format , and how easy is for the users to access the information they need. Cons I can't point a thing I don't like. We use to have issues with the ScreenSteps Chrome extension, but not anymore. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Associate Director of Online Services Higher Education ### "Screensteps is my go to documentation tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 28, 2018 Pros The integrated screenshot, markup and text editor make the documentation process so simple. I can choose to simply walk through a process and take screenshots for adding text a later time or I can document each step while I am in the middle of the process and things are fresh on my mind. Others can edit what I start or I can continue what they have begun. Cons The hardest thing is to get other people in the organization to think about using it for their documentation purposes. People want to hurry up and get something done and they do what they are comfortable with. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AB Amie B. Director, Customer Success ### "Awesome articles in minutes!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2018 More effective knowledge base articles in a lot less time! Pros ScreenSteps makes it so quick and easy to make (and update) highly effective knowledge base articles. Cons Would love to see SEO fields applied to their Zendesk integration (ScreenSteps tags > Zendesk Labels). Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/130536/ScreenSteps/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.