# ScreenSteps Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ScreenSteps the right Knowledge Management solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130536/ScreenSteps/reviews --- ScreenSteps 4.8 (16) [View alternatives](https://www.capterra.com/p/130536/ScreenSteps/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ScreenSteps Ease of use 4.4 Customer Service 4.9 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aaron D. QA Analyst Leisure, Travel & Tourism Used the software for: 1-2 years ### "One of the best knowledge management software I have used" November 20, 2018 5.0 Pros Small learning curve. Easy to create articles. User friendly. Cons Not easy to copy and paste entire articles during transition to this platform. But easy to get in the groove. Review Source VR Verified Reviewer Technical Communicator Computer & Network Security Used the software for: 1-2 years ### "ScreenSteps has awesome customer support: fast, friendly, and actually helpful, every time." June 12, 2018 5.0 Pros Other than the amazing customer support? ScreenSteps does exactly what it says it does -- it enables teams to write beautiful, professional-looking online help documentation, FAST. ScreenSteps is also loaded with useful features that can be flexibly incorporated into a team's documentation process. As my company's sole technical communicator, I run multiple ScreenSteps sites for different products. Two of these products require very different site settings (one is open to the public, the other is private and for customers only) and are developed by very different teams with very different communication styles. ScreenSteps works equally well in both situations, for both products. Cons Because it's so easy to create ScreenSteps articles, and because articles are written in bite-sized pieces, you can quickly end up with hundreds of pages of content that need to be maintained. When major changes happen, such a big update to a software's UI, this can mean updating thousands of screenshots across hundreds of articles -- with no easy/efficient means to do so. ScreenSteps' desktop application is a little buggy and feels outdated, even if it's not. It does have a built-in screen capture tool, but the capture options are limited compared to tools like SnagIt. I wish there were an integration that would allow me to use SnagIt to capture screenshots and insert them directly into the web-based editor. I'd never bother with the desktop application again. Review Source Atefeh M. Used the software for: Less than 6 months ### "ScreenSteps" May 6, 2017 4.0 Pros I really love using ScreenSteps. It makes documentations so much easier and it allows me to sit down at the computer and walk through a process while taking pictures of the task in progress. Review Source BA Brett A. Technology Specialist Information Technology and Services Used the software for: 6-12 months ### "Awesome product - miles above doing these things yourself with screenshots and Word docs." December 3, 2021 5.0 Once set up, it works great, works fast, love it, wish I could afford it for my current company, I'd buy it in a heartbeat! Some parts are technical and difficult in initial setup, the support is good though, definitely need an IT person doing the set up. Pros Ease of use. I could put together complicated documentation for processes complete with screenshots, consistent numbering of steps, easy to use inserts of images, text, number bubbles. Just so you know, I'm super quick with screenshots (Windows shift + S), paste to mspaint, markup image, copy/paste to word doc. Screensteps put me on steroids and I was able to use just one program instead of three and maintain consistency throughout documentation and created documents that were clear to both end users or other IT people for the back end tasks that I had to learn for the first time on a daily basis - I had confidence that I could use my own screensteps instructions to give to others or re-read when I forgot the 20 steps it took to get adobe enterprise integrated into the active directory domain! Cons Pricing Could we get a $300 version with 5 contributors? I mean, I could probably sell it to a whole company based on using the software to make awesome, quick documentation and then have different departments ask me what I use and then teaching them to use screensteps. I don't even need to integrate it so much into web sites, just want to use it to make documentation that is simple, consistent, fast, concise and easy to update/modify. But getting in the door @ $2500/yr for small business doesn't work. Review Source KK Kieran K. Event Manager Events Services Used the software for: 2+ years ### "Cheap and ease of duplication" November 27, 2021 4.0 Nice editing and styling features Pros Easy to make and article appear in many locations or duplicate and edit copies Cons Self service features are lacking Need to use a separate ticketing system Alternatives considered [Tettra](https://www.capterra.com/p/167522/Tettra/) Reason for choosing ScreenSteps Nice look and custom display Review Source JS James S. Digital Documentation Specialist Education Management Used the software for: 2+ years ### "The most outstanding Knowledge Base, Website creation tool in the business. " June 28, 2018 5.0 Ability to build a robust, searchable documentation and training Knowledge Base for end users. Pros It's ease of use and it's robust search function. If you needed to create a website on your own that required an in depth search function, it would costs you potentially tens of thousands of dollars. For a very reasonable subscription price you get that function in your ScreenSteps site. PERFECT for documentation management. Cons There is practically nothing i don't like about the product. It's the best product of its kind in the industry. Review Source EH Ellen H. Education Specialist Non-Profit Organization Management Used the software for: 1-2 years ### "ScreenSteps is an essential tool for my daily work, and works very well for my company's needs." October 4, 2017 5.0 I'm able to do my job more effectively each day thanks to ScreenSteps. It has been an extremely useful platform for our internal and client-facing knowledge base. Pros I like that ScreenSteps always seems to be adapting and improving. The system upgrades reassure me that the folks at ScreenSteps are consistently bettering the product. Cons As far as I can tell, there seems to be very little rhyme or reason to the way search results in the platform are displayed. If the search algorithm were made more clear, my company would find it extremely useful. Review Source VR Verified Reviewer Executive Director Used the software for: 2+ years ### "I use ScreenSteps as an onboarding tool, a training and then post-training tool. I love it. " June 28, 2018 5.0 I help my clients learn what they have to learn, re-learn what they've forgotten, and see new things from time to time. Pros I find it just simple to use...which means that I WILL use it. I love the way I can jump through a complex process, just grabbing screenshots and then come back to annotate everything. This makes documentation a breeze for me. Cons I used the desktop version before I moved to the online version, and I really miss the desktop because I had just gotten used to it. I liked the way I could get stuff done in far-flung countries where the internet is spotty at best, and non-existent at worst. Review Source VR Verified Reviewer Associate Director of Online Services Higher Education Used the software for: 2+ years ### "Screensteps is my go to documentation tool" June 28, 2018 5.0 Pros The integrated screenshot, markup and text editor make the documentation process so simple. I can choose to simply walk through a process and take screenshots for adding text a later time or I can document each step while I am in the middle of the process and things are fresh on my mind. Others can edit what I start or I can continue what they have begun. Cons The hardest thing is to get other people in the organization to think about using it for their documentation purposes. People want to hurry up and get something done and they do what they are comfortable with. Review Source VR Verified Reviewer IT Helpdesk Technician Computer Software Used the software for: 1-2 years ### "Great for Article Managment" May 14, 2018 5.0 Pros Easy to use to make updates to help articles and organizing all your content. Very easy for our clients to search for help articles on their user interface. Cons Not easy to edit your design and it can take some users a little longer than I would like to get the hang of using the program. Once learned though it is a very helpful product. Review Source BK Brent K. CEO Airlines/Aviation Used the software for: 2+ years ### "Great product" November 3, 2016 5.0 Overall we've been users of Screensteps for several years. It's a good product with very good support. Pricing is high for what it does, however it does make documentation pretty easy. I imagine someday a lower priced competitor will come about and if they offer us an easy ability to import our screensteps docs we would switch. Pros Easy to make support documentation, user manuals, etc. Cons Pricing and it would be nice if each step could support multiple screenshots, sometimes visualizing a step requires a few screenshots...rather than creating multiple steps. Review Source Response from Blue Mango Learning Systems November 4, 2016 Hey Brent! Thanks for the great review! The new version of ScreenSteps enables you to add multiple images in one step. You can also include GIF, foldable sections, styles to your text, and auto uploads PDF versions of your docs to your knowledge base. If you want to try the new version out, send us a note--support@screensteps.com. NB Nicole B. Knowledge Coach Management Consulting Used the software for: 2+ years ### "Meets my requirements very well." June 28, 2018 5.0 Simple, great output. Quick to update and easy to manage. Pros Takes some of the technical aspects out of being able to deliver nice looking online material. Simple for end user experience. Took awhile to get really familiar with new version and it's 'quirks'. Now that I am used to it - all works very well for me. I am also impressed at how responsive my numerous support queries have been resolved by the team (thanks again BTW). Cons More built in customisation would be nice. Locking of content is great but useless for me unless there is an ability to also allow PDF's to be downloaded which hold up the permissions, i.e.: only PDF download the content 'available' to the logged in user. Review Source FM Flavia M. Database Coordinator Education Management Used the software for: 2+ years ### "ScreenSteps has been great from the start! Great customer service, happy users and admins. " June 28, 2018 5.0 I can now create training materials that make sense to my users in a variety of formats: explicit articles OR interactive articles with steps. I mostly use the software for creating the training materials, and I have noticed less data cleaning needs and happier users. Pros Everytime I use ScreenSteps I am amazed by how easy is to create explicit training materials in a beautiful format , and how easy is for the users to access the information they need. Cons I can't point a thing I don't like. We use to have issues with the ScreenSteps Chrome extension, but not anymore. Review Source RM Rutger M. Digital Architect Information Technology and Services Used the software for: 2+ years ### "Great tool to manage Zendesk HelpCenter content" June 29, 2018 4.0 Lot's easier to manage our HelpCenter content. Pros The way it integrates with Zendesk is very good. The API connection is fast and stable. The ScreenSteps editor is very useful for adding (and managing) screenshots to your content. We've chosen ScreenSteps for their screenshot and Zendesk sync capabilities . Cons For users who do not use it frequently, the interface is quite complex. The pricing is too heavy if you use it only to manage Zendesk content. Review Source HL Heather L. Customer Services Manager Used the software for: 2+ years ### "I've been using Screensteps since it was created and its a great way to create documentation" June 29, 2018 5.0 It solved our problem in providing up to date and detailed documentation for our customers, on our very complex and ever changing software. Pros Its easy to use, intuitive, fast to update and shows our customers step by step how to do the things they want to do. Cons Occasionally it has bugs. The support is great in this case, I've never reported an issue with no response, and often the solution has appeared the next day. Review Source AB Amie B. Director, Customer Success Used the software for: 2+ years ### "Awesome articles in minutes!" June 28, 2018 5.0 More effective knowledge base articles in a lot less time! Pros ScreenSteps makes it so quick and easy to make (and update) highly effective knowledge base articles. Cons Would love to see SEO fields applied to their Zendesk integration (ScreenSteps tags > Zendesk Labels). Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.