Synthetix

KnowledgeAgent


Who Uses This Software?

Businesses looking to grow online customer service revenue, with a critical mass of inbound calls/enquiries, and businesses that have a lot of information to share, Contact Centers of 20+ people


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online

Vendor Details

  • Synthetix
  • www.synthetix.com
  • Founded 2001
  • United Kingdom

About KnowledgeAgent

Expert system intelligence to retrieve the right responses to specific questions quickly and consistently. Synthetix understands that every business has unique knowledge management needs.Our highly rated knowledge-base technology has been designed with both customers and contact center agents in mind to contribute to user experience, not overall cost. Turn any agent into a seasoned expert and slash training times. Manage, search and share information through a user-friendly interface.


KnowledgeAgent Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

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