Who Uses This Software?

Given our extensive blended footprint, we do not focus on specific verticals. In saying that, we tailor our software around CRM users, so generally aim to on-board CRM -based teams.


Average Ratings

6 Reviews

  • 3 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $79.00/month/user
  • Pricing Details
    Seat range from $79-$99 per user/month dependent on seat count.
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Contivio
  • www.contivio.com
  • Founded 2007
  • United States

About Contivio Contact Center

Contivio.com's cloud-based Contact Center & Telephony software is an all-in-one solution that provides cost savings, improved customer satisfaction, and increased agent productivity. Deployed as a toolbar in a browser, simply plug in a headset and you will be up running with an enterprise level solution using Contivio.coms patent CloudConnect technology to integrate with Any CRM, including NetSuite, Microsoft Dynamics CRM, Salesforce, SugarCRM and Oracle Sales Cloud. Contivio.com is also very c


Contivio Contact Center Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Contivio Contact Center Reviews Recently Reviewed!


Poor implementation and project management for onboarding. Poor instruction.

Oct 15, 2018
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: When customers could call us, it worked?

Cons: No instruction/guidance on configuration provided. No timeframe or learning materials. Minimal support by "account manager". Few were better. Moving VoIP is a big ordeal and this was tough here. Very poor metrics and dashboard.

Overall: awful. won't ever recommend

Vendor Response

by Contivio on October 17, 2018

Good Afternoon,

I'm curious if you're comfortable having a quick chat about the review you posted? We take product feedback very seriously, and would appreciate a open line of transparency to discuss your concerns. Feel free to contact me at your convenience by phone (714.904.5440) or email (tim.dancey@contivio.com)

Thanks,
Tim

Does the job but has minor glitches

Nov 27, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: So far its the best phone system i've used and compares much better than shoretel.

Pros: I like the ease of use for the product. As soon as you get into it you can basically self teach yourself which is really nice.

Cons: Since it is server based, i've noticed that it glitches a ton. I've had some trouble even just signing in multiple times and the tracking of calls is sometimes hit or miss. Not sure if these are just minor bugs or common problems with other users.

Capterra loader

Contivio - White Labs

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: The "Away" functionality access for our sales teams allows them to focus on customers without any distractions, and the visibility to other team members improves our efficiency in communicating. We no longer have to run around trying to track people down!

Cons: It is difficult to see when the phone has logged you out of the software, so you may not be receiving calls not knowing that you aren't logged in.

Underwhelming

Apr 12, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Extremely
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Pros: Integrates, somewhat with NetSuite, which was necessary. SSO is in the works, so I hear. Some customization available .

Cons: Lots of features that we were counting on during the sales pitch, we were never able to implement. Not very user friendly.

I use Contivio for my phone system at a SaaS sales organization.

Mar 08, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
Likely
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Comments: The recent roll out of this product was relatively smooth, but the functionality seems to be lacking considering our needs.

Pros: I like that I can control everything from the provided dashboard. The application is set to automatically launch when I login to my computer and this is all relatively seamless.

Cons: It seems like Contivio lacks basic functionality that we absolutely need to run our calls smoothly. The limit for how many people can be on a conference call is quite restrictive and tools like supervisor barge-in are not as flexible as our legacy phone system's were. For example, once I am barged on a co-worker's call, no one else can simultaneously barge on that same individual until I have stopped monitoring.

Not designed for sales

May 15, 2018
2/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: The ability to record the call and attach it to the appropriate Salesforce account in real time. That's the only positive.

Cons: Everything else. This is not easy to use and in most cases is confusing. The support is way too technical. The product seems to only be designed for inbound call centers.

Vendor Response

by Contivio on October 17, 2018

Good Afternoon,

I'm curious if you're comfortable having a quick chat about the review you posted? We take product feedback very seriously, and would appreciate a open line of transparency to discuss your concerns. Feel free to contact me at your convenience by phone (714.904.5440) or email (tim.dancey@contivio.com)

Thanks,
Tim