--- title: "Contivio Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Contivio Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/130559/Contivio-Contact-Center/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Contivio Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Contivio ## What is Contivio? Contivio.com's cloud-based Contact Center & Telephony software is an all-in-one solution that provides cost savings, improved customer satisfaction, and increased agent productivity. Deployed as a toolbar in a browser, simply plug in a headset and you will be up running with an enterprise level solution using Contivio.coms patent CloudConnect technology to integrate with Any CRM, including NetSuite, Microsoft Dynamics CRM, Salesforce, SugarCRM and Oracle Sales Cloud. Contivio.com is also very c ## What is Contivio used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $79 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Contivio?[Manage this product listing](https://www.g2.com/products/contivio/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Contivio 3.6 (18) VS. [4.4 (4,094)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $79 Flat Rate, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (18) Ease Of Use 4.3 (893) Value For Money 3.6 (11) Value For Money 4.2 (803) Customer Service 3.9 (13) Customer Service 4.3 (824) ## Contivio alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (832)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (893)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) [4.5 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) Starting price $90.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) [View all alternatives](https://www.capterra.com/p/130559/Contivio-Contact-Center/alternatives/) ## FAQs about Contivio Overview ### Which roles and teams benefit most from Contivio? Contivio is most used by account managers, customer success teams, and customer service leaders who manage client communications, track interactions, and coordinate follow-up. Sales and business development teams use it to handle prospect calls and account activity, while operations managers and process analysts monitor service workflows and improve contact-center performance. Answer based on 18 reviews Overview ### What company size and specific industries is Contivio built for? Contivio is designed for CRM-based teams across small, mid-market, and enterprise organizations rather than for specific industries. Its target audience includes businesses that rely on CRM workflows and need software suited to CRM users in general, regardless of sector. Features and Usability ### What are the key features of Contivio? Contivio offers AI Copilot, AI Summarization, and AI Text-to-Speech, plus call center tools such as auto-dialer, automatic call distribution, call routing, call recording, and call monitoring. It also includes CRM, contact management, live chat, chatbots, real-time analytics, workforce management, and third-party integrations. Getting Started and Support ### What training and onboarding options does Contivio offer? Contivio provides in person training, live online sessions, and documentation to support team onboarding. In person training allows direct, hands-on instruction, live online sessions support guided remote learning, and documentation gives written reference material for self-paced review and feature lookup. ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Contivio Contact Center includes **Call Logging** and **Call Monitoring**, giving teams visibility into call activity and agent performance during daily operations. However, it does not offer **Call Center Management**. Instead, it provides other highly rated features, including **Call Recording** (**46%**) and **Automatic Call Distribution** (**44%**), which help businesses document customer interactions, route calls more efficiently, and maintain more consistent service quality. Call Logging 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Recording 4.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes IVR 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Queue Management 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Monitor wait time and abandonment for incoming requests that have not been routed Automatic Call Distribution 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Distribute/route/connect calls Alerts/Notifications 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Contivio 84 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Administrator Access: Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary. - Agent Interface: Agents can view and manage all customer requests and interactions. - Agent Scheduling and Assignment: Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Summarization: Uses AI to condense large amounts of text, audio, or video data into a coherent form - AI Text-to-Speech: Simulates human-like speech from text inputs. - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Autonomous Task Execution: Completes tasks independently without constant human intervention - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Call Whispering: Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Concurrent Calling: Place a large or unlimited volume of calls simultaneously without diminishing the call quality. - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Cross-system Integration: Works across multiple software systems or databases - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email: Offers the ability to send unlimited emails directly from the server without incurring any additional cost. - Email Management: Manage, store and organize emails within the system or via third-party apps - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Inbound Screen Pop: Populates CSR's screen with available customer data. - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Mobile SMS: Accepts contacts initiated through SMS or other mobile text functions. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Natural Language Interaction: Allows users to give natural-language instructions for browser-based tasks. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Proactive Assistance: Uses webpage, tab, browsing session, or selected text context to generate responses and suggestions - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Session Queuing: Callers can be routed to a queue or placed on hold until an agent becomes available. - Session Summary Notes: Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history. - Social: Provides tools specifically meant for socializing and meetign with colleagues - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Speech Analytics: Provides some level of analytics based on keywords and vocal tones. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice: Make and receive calls directly in the application. Track and record calls for analysis. - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 3.5 (18) 3.5 Based on 18 reviews ## Pricing Value for money 3.6 (11) Free Trial Basic $79.00 Flat Rate,Per Month Value for money 3.6 (11) 3.6 Based on 11 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (13) 3.9 Based on 13 reviews ## User reviews Overall rating 3.6 Based on 18 reviews Filter by rating 5(6) 4(5) 3(1) 2(6) 1(0) Mentioned topic Sorted by most recent LF Liz F. Senior Manager of Customer service Veterinary ### "User Friendly and Data driven system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 2, 2026 We have used 2 other phone systems in my time at my company and this is by far the best user friendly system that also integrates with Netsuite. The support team is helpful, and the reporting gives us much more data so we can train our team and understand our true call volume. Pros Love the reporting capabilities with our company's CSAT scores. Support is very helpful and quick to resolve all questions and customize our call flows. Cons Texting capabilities, but we have been told that there is a new version that is coming out shortly which will improve the platform. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Horrible service with both other providers and we did not have the integration capabilities Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Julia B. Lead Key Account Manager Veterinary ### "Instant NetSuite Pop-Ups and Fast Support Make Calls Smoother" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 1, 2026 Overall, I am very happy with my Contivio experience. The app makes my day-to-day operations move much more smoothly and it allows us to elevate the customer experience. Pros The screen pop that pulls up a customer’s NetSuite account as soon as a call comes in has been a huge time-saver and helps keep day-to-day operations running smoothly. The ability to also have all calls recorded and reviewed is a great tool from a customer service and satisfaction perspective. Cons I’ve run into occasional crashes, daily re-authentication, and a mobile app experience that feels less smooth than the desktop version, plus some headset connection issues that required support Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) We needed a system that could integrate with Netsuite. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KG Kimberly G. Senior Manager Retail Operations-Pharmacy Pharmaceuticals ### "Not streamlined software" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 October 1, 2026 The texting feature is extremely outdated. Having to log into desktop app, chrome extension and phone every day is cumbersome. It is not a user friendly software. Implementation was very difficult especially with tech support located on the west coast. They were not ready to start trouble shooting implementation issues until about 3-4pm eastern time. Pros The integration with Netsuite is nice for customer service functionality. When it works properly it provides a seamless customer experience. Cons Logging into multiple places every day and implementation was so difficult. It was much more difficult for users with external VOIP vs soft phones. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) The price was superior to 8x8 and it provided additional features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alex M. VP of Sales and Marketing Retail ### "Improving the customer experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 1, 2026 Contivio has been a fantastic addition to FarmVet’s customer service and sales operations. Contivio has helped us connect customer communication with meaningful team training. It’s a valuable platform for strengthening service, supporting our employees, and improving the customer experience. Pros Its integration with NetSuite allows us to sync call logs with customer records, giving our team better visibility into customer interactions and making follow-up more efficient. One of the most valuable benefits has been the ability to use enhanced AI features to review calls and turn those insights into practical training tools. Cons Contivio has offered us a level of insight into calls that we have never had before. We synced it with Claude allowing us to evaluate calls and ultimately use that feedback for training purposes. The only issue with the AI feature is that is sometimes doesn't categorize "unsatisfactory" calls correctly so you'll want to make sure you listen to the call fully before decisioning on next steps. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) We ultimately switched to Contivio for it's connectivity to NetSuite, but we were not happy with the features or call quality with Nextiva. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FB Fred B. VP of Sales Environmental Services ### "Voice, SMS, chat and AI connected to NetSuite" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 30, 2026 Contivio has become an important part of how we communicate with customers. We started with the NetSuite integration in mind, but having voice, SMS, chatbot and AI capabilities together has made it useful beyond just a phone system. It helps our team keep track of customer conversations and follow up with more context. Pros The NetSuite integration is what we like most. We use Contivio for voice, SMS and our chatbot, so it covers several ways our customers contact us. Having those conversations connected to our customer records makes it easier to follow up and see the history. The AI features also help us review conversations without having to listen back to every call. Cons It took us a little time to get comfortable navigating the admin portal, but that was mostly our own learning curve. Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Lack of integration to NetSuite was the reason we switched. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PN Pius N. Marketing Director Media Production ### "Reliabe and Digital Call Center Approach " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 24, 2024 Pros Contivio Contact makes the right call recording, and it ensure various processes are well handled. Cons Contivio Contact delivers a concrete plan in making all the call solution immediate. Switched from [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) [CallSource](https://www.capterra.com/p/181835/CallTrack/) [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/) [CallingPost](https://www.capterra.com/p/196048/CallingPost/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YS Yeni S. Account Manager Consumer Services ### "Contivio Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 2, 2019 I would recommend being able to close the call information and end the call at the same time. Also, a big one for us is keeping track of our breaks. It's very easy to forget to put yourself back on available. Maybe we can add a time system to the breaks so it automatically makes you available after a certain amount of time. Pros Contivio can give you a lot of information about a call. I like the fact that we can go back and listen to any call we have a question about. Cons I don't like the fact that there are so many options on the screen. It can be a bit overwhelming. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BP Bee P. CS Representative Wholesale ### "Contivio User" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 November 26, 2019 Pros Transferring and reviewing calls is fairly simple, especially under a heavy work load. Cons The dispositions seem fairly arbitrary, integration with Netsuite is difficult Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM John M. Customer Relations Manager Wholesale ### "Great when I'm on the Road" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 25, 2019 Pros I love being able to use this system anyplace that has WIFI. I travel a lot for work and it's important that I am able to speak with clients when problems arise. Contivio makes it possible to do business even when I'm sitting on a plane. Cons I wish there was a Contivio application for the iphone. It would definitely make staying in touch with clients a lot easier especially when there is no WIFI available Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MR Myles R. Business Development Marketing and Advertising ### "My Contivio Experience " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 25, 2019 Pros I love how easy and user friendly Contivio is, I hardly ever have any issues. Cons I've only ever had a few calls not go through but that is maybe 3 times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/130559/Contivio-Contact-Center/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.