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Contivio.com's cloud-based Contact Center & Telephony software is an all-in-one solution that provides cost savings, improved customer satisfaction, and increased agent productivity. Deployed as a toolbar in a browser, simply plug in a headset and you will be up running with an enterprise level solution using Contivio.coms patent CloudConnect technology to integrate with Any CRM, including NetSuite, Microsoft Dynamics CRM, Salesforce, SugarCRM and Oracle Sales Cloud. Contivio.com is also very c
Provider
Contivio
Located In
United States
Foundation
2007
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Live Online, Documentation, In Person
Given our extensive blended footprint, we do not focus on specific verticals. In saying that, we tailor our software around CRM users, so generally aim to on-board CRM -based teams.
Content Source: Contivio Contact Center
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Contivio Contact Center Reviews
Pros
I love being able to use this system anyplace that has WIFI. I travel a lot for work and it's important that I am able to speak with clients when problems arise.
I love how easy and user friendly Contivio is, I hardly ever have any issues.
Overall my contivio experience is pleasant, and the set up is very simple to use.
I like that I can control everything from the provided dashboard. The application is set to automatically launch when I login to my computer and this is all relatively seamless.
Cons
I have problems with contivio, when I use our separate order processing software we receive random contivio pop ups always.
No instruction/guidance on configuration provided. No timeframe or learning materials.
For example, once I am barged on a co-worker's call, no one else can simultaneously barge on that same individual until I have stopped monitoring.
I've had some trouble even just signing in multiple times and the tracking of calls is sometimes hit or miss. Not sure if these are just minor bugs or common problems with other users.
"Contivio - White Labs"
Pros: The "Away" functionality access for our sales teams allows them to focus on customers without any distractions, and the visibility to other team members improves our efficiency in communicating. We no longer have to run around trying to track people down!
Cons: It is difficult to see when the phone has logged you out of the software, so you may not be receiving calls not knowing that you aren't logged in.
"Reliabe and Digital Call Center Approach "
Pros: Contivio Contact makes the right call recording, and it ensure various processes are well handled.
Cons: Contivio Contact delivers a concrete plan in making all the call solution immediate.
"Poor implementation and project management for onboarding. Poor instruction."
Overall: awful. won't ever recommend
Pros: When customers could call us, it worked?
Cons: No instruction/guidance on configuration provided. No timeframe or learning materials. Minimal support by "account manager". Few were better. Moving VoIP is a big ordeal and this was tough here. Very poor metrics and dashboard.
Vendor Response
"Great when I'm on the Road"
Pros: I love being able to use this system anyplace that has WIFI. I travel a lot for work and it's important that I am able to speak with clients when problems arise. Contivio makes it possible to do business even when I'm sitting on a plane.
Cons: I wish there was a Contivio application for the iphone. It would definitely make staying in touch with clients a lot easier especially when there is no WIFI available
"Contivio Review "
Overall: I would recommend being able to close the call information and end the call at the same time. Also, a big one for us is keeping track of our breaks. It's very easy to forget to put yourself back on available. Maybe we can add a time system to the breaks so it automatically makes you available after a certain amount of time.
Pros: Contivio can give you a lot of information about a call. I like the fact that we can go back and listen to any call we have a question about.
Cons: I don't like the fact that there are so many options on the screen. It can be a bit overwhelming.