# Contivio Contact Center Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Contivio Contact Center the right Call Center solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130559/Contivio-Contact-Center/reviews --- Contivio Contact Center 3.4 (13) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Contivio Contact Center Ease of use 3.5 Customer Service 3.6 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Melanie R. Process Analyst Food & Beverages Used the software for: 6-12 months ### "Contivio - White Labs" October 4, 2018 5.0 Pros The "Away" functionality access for our sales teams allows them to focus on customers without any distractions, and the visibility to other team members improves our efficiency in communicating. We no longer have to run around trying to track people down! Cons It is difficult to see when the phone has logged you out of the software, so you may not be receiving calls not knowing that you aren't logged in. Review Source PN Pius N. Marketing Director Media Production Used the software for: 1-2 years ### "Reliabe and Digital Call Center Approach " April 24, 2024 5.0 Pros Contivio Contact makes the right call recording, and it ensure various processes are well handled. Cons Contivio Contact delivers a concrete plan in making all the call solution immediate. Review Source VR Verified Reviewer Manager Information Technology and Services Used the software for: 2+ years ### "Poor implementation and project management for onboarding. Poor instruction." October 16, 2018 2.0 awful. won't ever recommend Pros When customers could call us, it worked? Cons No instruction/guidance on configuration provided. No timeframe or learning materials. Minimal support by "account manager". Few were better. Moving VoIP is a big ordeal and this was tough here. Very poor metrics and dashboard. Review Source Response from Contivio October 17, 2018 Good Afternoon, I'm curious if you're comfortable having a quick chat about the review you posted? We take product feedback very seriously, and would appreciate a open line of transparency to discuss your concerns. Feel free to contact me at your convenience by phone (714.904.5440) or email (tim.dancey@contivio.com) Thanks, Tim JM John M. Customer Relations Manager Wholesale Used the software for: 2+ years ### "Great when I'm on the Road" November 25, 2019 5.0 Pros I love being able to use this system anyplace that has WIFI. I travel a lot for work and it's important that I am able to speak with clients when problems arise. Contivio makes it possible to do business even when I'm sitting on a plane. Cons I wish there was a Contivio application for the iphone. It would definitely make staying in touch with clients a lot easier especially when there is no WIFI available Review Source YS Yeni S. Account Manager Consumer Services Used the software for: 6-12 months ### "Contivio Review " December 2, 2019 4.0 I would recommend being able to close the call information and end the call at the same time. Also, a big one for us is keeping track of our breaks. It's very easy to forget to put yourself back on available. Maybe we can add a time system to the breaks so it automatically makes you available after a certain amount of time. Pros Contivio can give you a lot of information about a call. I like the fact that we can go back and listen to any call we have a question about. Cons I don't like the fact that there are so many options on the screen. It can be a bit overwhelming. Review Source VC Virginia C. Account Manager Wholesale Used the software for: 1-2 years ### "Decent phone/chat app" October 25, 2019 3.0 Overall Contivio helped the company and the customer service has been great! It also helps management see and keep track of our phone stats, this is especially helpful for companies with a call center. Pros For myself the best feature of Contivio is that it bundled chats and phone calls. Before the program the company was using two different programs, one for chats and one for calls. Cons The program has many extra features that the average user will not use or even glance at. It would be more helpful if there was a streamlined option with bare basics and maybe the added options for administrators and leads only. Review Source VR Verified Reviewer Sr. Account Executive - Sales Computer Software Used the software for: Less than 6 months ### "Not designed for sales" May 15, 2018 2.0 Pros The ability to record the call and attach it to the appropriate Salesforce account in real time. That's the only positive. Cons Everything else. This is not easy to use and in most cases is confusing. The support is way too technical. The product seems to only be designed for inbound call centers. Review Source Response from Contivio October 17, 2018 Good Afternoon, I'm curious if you're comfortable having a quick chat about the review you posted? We take product feedback very seriously, and would appreciate a open line of transparency to discuss your concerns. Feel free to contact me at your convenience by phone (714.904.5440) or email (tim.dancey@contivio.com) Thanks, Tim MP Melissa P. Customer Service Wholesale Used the software for: 1-2 years ### "Contivio Review" November 25, 2019 2.0 Overall my contivio experience is pleasant, and the set up is very simple to use. Pros I like the simplification on transferring calls. The feature of the directory makes it easier for us. Cons I have problems with contivio, when I use our separate order processing software we receive random contivio pop ups always. It is time consuming to close all those pop ups and it delays our work performance. The sound quality would need some adjustments. Review Source MR Myles R. Business Development Marketing and Advertising Used the software for: 2+ years ### "My Contivio Experience " November 25, 2019 4.0 Pros I love how easy and user friendly Contivio is, I hardly ever have any issues. Cons I've only ever had a few calls not go through but that is maybe 3 times. Review Source sN stephanie N. Business Development Computer Software Used the software for: 6-12 months ### "Does the job but has minor glitches" November 27, 2017 4.0 So far its the best phone system i've used and compares much better than shoretel. Pros I like the ease of use for the product. As soon as you get into it you can basically self teach yourself which is really nice. Cons Since it is server based, i've noticed that it glitches a ton. I've had some trouble even just signing in multiple times and the tracking of calls is sometimes hit or miss. Not sure if these are just minor bugs or common problems with other users. Review Source BD Britt D. CSM Primary/Secondary Education Used the software for: 1-2 years ### "Underwhelming" April 12, 2018 2.0 Pros Integrates, somewhat with NetSuite, which was necessary. SSO is in the works, so I hear. Some customization available . Cons Lots of features that we were counting on during the sales pitch, we were never able to implement. Not very user friendly. Review Source MT Miles T. Account Manager Computer Software Used the software for: Less than 6 months ### "I use Contivio for my phone system at a SaaS sales organization. " March 8, 2018 2.0 The recent roll out of this product was relatively smooth, but the functionality seems to be lacking considering our needs. Pros I like that I can control everything from the provided dashboard. The application is set to automatically launch when I login to my computer and this is all relatively seamless. Cons It seems like Contivio lacks basic functionality that we absolutely need to run our calls smoothly. The limit for how many people can be on a conference call is quite restrictive and tools like supervisor barge-in are not as flexible as our legacy phone system's were. For example, once I am barged on a co-worker's call, no one else can simultaneously barge on that same individual until I have stopped monitoring. Review Source BP Bee P. CS Representative Wholesale Used the software for: Less than 6 months ### "Contivio User" November 26, 2019 4.0 Pros Transferring and reviewing calls is fairly simple, especially under a heavy work load. Cons The dispositions seem fairly arbitrary, integration with Netsuite is difficult Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.