# Contivio Contact Center Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Contivio Contact Center the right Call Center solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/130559/Contivio-Contact-Center/reviews

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Contivio Contact Center

3.4 (13)

[View alternatives](https://www.capterra.com/p/130559/Contivio-Contact-Center/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Contivio Contact Center

Ease of use

3.5

Customer Service

3.6

## Showing most helpful reviews

Showing 1-13 of 13 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Melanie R.  
Process Analyst  
Food & Beverages  
Used the software for: 6-12 months

### "Contivio - White Labs"

October 4, 2018

5.0

Pros

The "Away" functionality access for our sales teams allows them to focus on customers without any distractions, and the visibility to other team members improves our efficiency in communicating. We no longer have to run around trying to track people down!

Cons

It is difficult to see when the phone has logged you out of the software, so you may not be receiving calls not knowing that you aren't logged in.

Review Source

PN

Pius N.  
Marketing Director  
Media Production  
Used the software for: 1-2 years

### "Reliabe and Digital Call Center Approach "

April 24, 2024

5.0

Pros

Contivio Contact makes the right call recording, and it ensure various processes are well handled.

Cons

Contivio Contact delivers a concrete plan in making all the call solution immediate.

Review Source

VR

Verified Reviewer  
Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Poor implementation and project management for onboarding. Poor instruction."

October 16, 2018

2.0

awful. won't ever recommend

Pros

When customers could call us, it worked?

Cons

No instruction/guidance on configuration provided. No timeframe or learning materials. Minimal support by "account manager". Few were better. Moving VoIP is a big ordeal and this was tough here. Very poor metrics and dashboard.

Review Source

Response from Contivio

October 17, 2018

Good Afternoon, I'm curious if you're comfortable having a quick chat about the review you posted? We take product feedback very seriously, and would appreciate a open line of transparency to discuss your concerns. Feel free to contact me at your convenience by phone (714.904.5440) or email (tim.dancey@contivio.com) Thanks, Tim

JM

John M.  
Customer Relations Manager  
Wholesale  
Used the software for: 2+ years

### "Great when I'm on the Road"

November 25, 2019

5.0

Pros

I love being able to use this system anyplace that has WIFI. I travel a lot for work and it's important that I am able to speak with clients when problems arise. Contivio makes it possible to do business even when I'm sitting on a plane.

Cons

I wish there was a Contivio application for the iphone. It would definitely make staying in touch with clients a lot easier especially when there is no WIFI available

Review Source

YS

Yeni S.  
Account Manager  
Consumer Services  
Used the software for: 6-12 months

### "Contivio Review "

December 2, 2019

4.0

I would recommend being able to close the call information and end the call at the same time. Also, a big one for us is keeping track of our breaks. It's very easy to forget to put yourself back on available. Maybe we can add a time system to the breaks so it automatically makes you available after a certain amount of time.

Pros

Contivio can give you a lot of information about a call. I like the fact that we can go back and listen to any call we have a question about.

Cons

I don't like the fact that there are so many options on the screen. It can be a bit overwhelming.

Review Source

VC

Virginia C.  
Account Manager  
Wholesale  
Used the software for: 1-2 years

### "Decent phone/chat app"

October 25, 2019

3.0

Overall Contivio helped the company and the customer service has been great! It also helps management see and keep track of our phone stats, this is especially helpful for companies with a call center.

Pros

For myself the best feature of Contivio is that it bundled chats and phone calls. Before the program the company was using two different programs, one for chats and one for calls.

Cons

The program has many extra features that the average user will not use or even glance at. It would be more helpful if there was a streamlined option with bare basics and maybe the added options for administrators and leads only.

Review Source

VR

Verified Reviewer  
Sr. Account Executive - Sales  
Computer Software  
Used the software for: Less than 6 months

### "Not designed for sales"

May 15, 2018

2.0

Pros

The ability to record the call and attach it to the appropriate Salesforce account in real time. That's the only positive.

Cons

Everything else. This is not easy to use and in most cases is confusing. The support is way too technical. The product seems to only be designed for inbound call centers.

Review Source

Response from Contivio

October 17, 2018

Good Afternoon, I'm curious if you're comfortable having a quick chat about the review you posted? We take product feedback very seriously, and would appreciate a open line of transparency to discuss your concerns. Feel free to contact me at your convenience by phone (714.904.5440) or email (tim.dancey@contivio.com) Thanks, Tim

MP

Melissa P.  
Customer Service  
Wholesale  
Used the software for: 1-2 years

### "Contivio Review"

November 25, 2019

2.0

Overall my contivio experience is pleasant, and the set up is very simple to use.

Pros

I like the simplification on transferring calls. The feature of the directory makes it easier for us.

Cons

I have problems with contivio, when I use our separate order processing software we receive random contivio pop ups always. It is time consuming to close all those pop ups and it delays our work performance. The sound quality would need some adjustments.

Review Source

MR

Myles R.  
Business Development  
Marketing and Advertising  
Used the software for: 2+ years

### "My Contivio Experience "

November 25, 2019

4.0

Pros

I love how easy and user friendly Contivio is, I hardly ever have any issues.

Cons

I've only ever had a few calls not go through but that is maybe 3 times.

Review Source

sN

stephanie N.  
Business Development  
Computer Software  
Used the software for: 6-12 months

### "Does the job but has minor glitches"

November 27, 2017

4.0

So far its the best phone system i've used and compares much better than shoretel.

Pros

I like the ease of use for the product. As soon as you get into it you can basically self teach yourself which is really nice.

Cons

Since it is server based, i've noticed that it glitches a ton. I've had some trouble even just signing in multiple times and the tracking of calls is sometimes hit or miss. Not sure if these are just minor bugs or common problems with other users.

Review Source

BD

Britt D.  
CSM  
Primary/Secondary Education  
Used the software for: 1-2 years

### "Underwhelming"

April 12, 2018

2.0

Pros

Integrates, somewhat with NetSuite, which was necessary. SSO is in the works, so I hear. Some customization available .

Cons

Lots of features that we were counting on during the sales pitch, we were never able to implement. Not very user friendly.

Review Source

MT

Miles T.  
Account Manager  
Computer Software  
Used the software for: Less than 6 months

### "I use Contivio for my phone system at a SaaS sales organization. "

March 8, 2018

2.0

The recent roll out of this product was relatively smooth, but the functionality seems to be lacking considering our needs.

Pros

I like that I can control everything from the provided dashboard. The application is set to automatically launch when I login to my computer and this is all relatively seamless.

Cons

It seems like Contivio lacks basic functionality that we absolutely need to run our calls smoothly. The limit for how many people can be on a conference call is quite restrictive and tools like supervisor barge-in are not as flexible as our legacy phone system's were. For example, once I am barged on a co-worker's call, no one else can simultaneously barge on that same individual until I have stopped monitoring.

Review Source

BP

Bee P.  
CS Representative  
Wholesale  
Used the software for: Less than 6 months

### "Contivio User"

November 26, 2019

4.0

Pros

Transferring and reviewing calls is fairly simple, especially under a heavy work load.

Cons

The dispositions seem fairly arbitrary, integration with Netsuite is difficult

Review Source

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