Who Uses This Software?

K-12 Schools Manufacturing Religious Organizations Property Management Government Non-Profits Zoos Higher Education Healthcare Quick service restaurants Banks


Average Ratings

269 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Facilities Management eXpress
  • www.gofmx.com/
  • Founded 2012
  • United States

About FMX

With FMX, facilities managers gain visibility into activities and costs, and building occupants receive status updates on any maintenance, event, fleet and IT requests they submit. Staff can view these requests as well as preventive maintenance on their calendar. You can manage assets and view interactive reports and dashboards. Because FMX is cloud-based, staff can access FMX on-the-go from a mobile device. FMX supports unlimited requesting users at no extra cost and offers lifetime support.


FMX Features

  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Preventive Maintenance
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Task Management
  • Asset Tracking
  • Commercial Properties
  • Customer Database
  • Dispatch Management
  • Equipment Management
  • Job Costing
  • Job Management
  • Maintenance Scheduling
  • Residential Properties
  • Routing
  • Scheduling
  • Work Order Management
  • Asset Tracking
  • Calibration Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Asset Management
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Maintenance Tracking
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Schools
  • Space Planning
  • Vendor Management
  • Visitor Management
  • Work Order Management
  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Dispatch Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Planning Calendar
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

FMX Reviews Recently Reviewed!


FMX is very easy to use with great customer support!

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: FMX is very intuitive requiring little training and has a lot of great functionality. We really like the ease of calendar administration (dragging and dropping) versus having to reprogramming schedules. The calendar also offers a lot of flexibility with color combinations which work great for us to identify request types and status at a quick glance. The ability for basic users to just send in an email and directly transferring that into a work request really has opened up the system to sporadic users and is a real game changer for us. No need to remember passwords and worry about request types and location names for people who use it once a month! This has really improved the system adoption at all levels, not just with our facilities team. The Customer Success Team at FMX has been outstanding and have gone out of their way to make sure we understand how the system functions and work through our individual requirements. Definitely one of the best I have worked with through MANY software rollouts. Luckily FMX has been so stable that we have not had to test emergency support. Overall it has been a great experience switching to FMX.

Cons: There is some cumbersome functionality with users, confirmations and notifications in our work flow but the FMX team has been great at addressing and looking for solutions. Since we are not using all the features available many of the stock reports are not too useful for us but FMX has helped customize some things and I am sure we will work through more reporting as time goes also.

Overall: Ease of use and simple interface with a great deal of capability makes FMX a great choice at all levels.

Vendor Response

by Facilities Management eXpress on April 02, 2018

Hi!

Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its ease of use and customizable calendar!

Please continue to reach out any time to our support team regarding any issues you might be experiencing with your FMX site, and we would be happy to assist you!

Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!

Very positive experience so far.

Mar 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to attach documents, PDFs, pictures, etc. This is great to be able to attach manuals, trouble shooting documents, etc. to equipment which is then accessible to the technicians in the field without going and searching for the information. Also the flexibility to customize the software to suit our needs for equipment, work orders and inventory. This is important to be able to customize the software to how we work in our district. Also the speed at which your team works when I submit a request. I have give them Excel spreadsheets with equipment information and they load it usually within a couple hours or even less. Great response time.

Cons: Not able to reserve inventory against a work order while you are planning and scheduling it. This is huge as when I am planning work to be done and I want to reserve an inventory part so that it is available when the tech goes to do the job. One such work order type is a PM where filters or belts are required, it would be nice to reserve them or be alerted that there are none in stock.

I wish I could change the name "Equipment" to "Asset". A company can include roofs, doors, windows, floors, etc in the equipment tab as we are asset manager, not just equipment managers.

I wish I could put in a type of equipment or asset and have a secondary window open up in the equipment page which would allow for specific data to be entered as it pertains to the equipment type. For example, if I would select a "motor" type, it would be nice to see a window within the page that would ask me for HP, RPM, Volts, etc. If I would enter an equipment type of a "Fan" , the page would ask for RPM, CFM, Belt or Direct drive, Etc.

Overall: It is a great tool for myself and my technicians. I love that they can access it from their smart phones or iPads. It is another tool in their tool box which helps them do their work faster which helps when budgets are limited and I cannot hire more techs. If they can do their job faster, it is like getting additional manpower without extra cost. If they can get access to important information without going to look for it, it saves a lot of time. It also gives me good data to be able to plan appropriately both with scheduling manpower and with budgets.

Vendor Response

by Facilities Management eXpress on April 02, 2018

Hi Stanley!

Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to customization options and the ability to attach documents!

I would love to chat more with you regarding your feature requests! There are definitely some solutions here! I will be in touch shortly to discuss these further.

Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!

It has been excellent, any issues that I find are resolved in a timely manner

Mar 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am able to efficiently and easily keep track of work orders, planned maintenance items and other requests. I can track costs, both for parts and for man-hours for specific types of maintenance and run reports to see what we are spending the most time and money on. We can use the reports to streamline our processes and predict what equipment may be failing sooner than later. The other thing that is done well is the customer service. There are constant improvements based on customer feedback and whenever I come up with a one off suggestion, FMX has always been helpful in coming up with solutions that allow me to implement what I want and most of the time allow me to make additions myself without having to rely on them to change the format of the system. It is very user friendly.

Cons: Some of the filtering options don't allow me to limit very specific things on the calendar setting. This may only be an issue in our place because of how we are set up, but I can't filter maintenance requests and planned maintenance items per user at the same time. I have to do one or the other. This is a basic issue that we can work around.

Overall: I am able to efficiently and easily keep track of work orders and planned maintenance and track costs associated with both.

Vendor Response

by Facilities Management eXpress on March 27, 2018

Hi Michael!

Thank you for taking the time to write such an outstanding review for FMX! We are so pleased to know that you are such a huge fan of FMX, especially when it comes to tracking work orders, costs, and worker hours! Thank you for continuously helping us to grow and enhance our software with your feature requests! We will definitely look into these filtering suggestions and keep you updated on any new features moving forward!

Thanks again for being a loyal customer and writing this great review. We look forward to continuing to work and grow with you!

The essential tool for me...

Jan 13, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The color coding of the calendar really helps me stay on top of things. The ability to look things up by event id and the ease of changing events is something I use almost every day. I created a simple one-page tutorial that I send out to all new members and I rarely get a call asking for help on how to use the system.

Cons: I'm not sure what could be improved, but I feel like the billing could use some help. It seems more labor intensive to me than what it should...I feel like I do things twice as I create the bill externally through excel and then translate the billing info into FMX. Similar with accepting payments...I track the payment externally and then transfer payments into FMX. I would also like the ability to email a community member directly from FMX and those communications be trackable via FMX.

Overall: I manage facilities use/rental/internal scheduling for the 12 buildings in our public school district. Without FMX this would be a much more difficult task. I love that I can have a visual calendar of the entire district and "dummy it down" to just the exact information that I am looking for by using the filters. Being able to reference an event by a specific event number is essential and the online payment tracking is helpful as well, though it does have some limitations. My community members and staff members have found the system very user-friendly and I'm happy to report that even the most stubborn of the group have embraced the scheduling system. Color coding of the calendar view makes it easy to determine what needs your attention ASAP and I have found working on the system on a mobile device easy to take care of things on the run. Overall I give FMX 5 stars for ease of use by all users and I find the features and functionality spot on most of the time. Whenever I do have a support concern I always get a very speedy response. Thank you FMX for helping me stay organized with this very daunting task of mine. I don't know how I would do it without you.

Best Fit Solution for My Facility

Jan 13, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The integration of events calendar with facilities maintenance team activities. The members of our staff can all login and view every event, get assigned task, review procedures, complete procedures, be updated immediately. Web enabled. Easy to navigate. Can add new fields. Administration of users and rights. Mobile friendly. Filters. Search Engine. Color coding by type or status. Auto e-mail alerts.

Cons: Key request module more like and inventory module - not designed to track history of person holding key the way I perform this task, since I cut keys in-house and track the return and possible reissue of a key including key fobs.

Vehicle request module works for our process but designed more for buses at school and not for vans at a church. Location of added fields on the screen form, not able to remove a field from view that might not be used.

Overall: This FMX solution was an incredible improvement to the old way of doing things. The functions / modules also aligned to my business process better than any other calendar and CMMS reviewed. I had the ability to add fields, create workflow steps, and ensure efficiency without making the process too complex for non-technical staff. FMX assisted me in implementation and data migration from existing system and was able to use several of my recommendations for future improvements. The ability to export or embed the calendar in other sites and tools overcame the final custom printing hurdle. Has been a great tool and transition from our past way of doing business. I have recommended this product to any who ask for a CMMS or Calendar solution.

Recommendations to other buyers: select your URL name well when you start out. the better you train, integrate the process, import /migrate data or set-up... the more success you will have getting teammates to use it.

Good for Property Management that has on site engineers, maintenance, etc.

May 04, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: I learned to use through a job that I had gotten and I learned fairly quickly how to handle the site and how to use it to its maximum capacity.

Pros: This product allows the Tenant, in my example, to input their own work orders or maintenance request. They can write what kind of problem they're having and submit photos/files with their request. it allows you to be able to fix a problem without having to actually speak to the person reporting the problem which can lead to escalating a simple maintenance request to an angry customer/Tenant. You can send messages about progress and log on to see what the progress is for your problem.

Cons: If you don't have an email address you can not use it because it is all based online, some tenants may be of older age and may not necessarily work off of emails or depend on them so it is important to make sure that all or most of your customers will be able to use it as well.

Vendor Response

by Facilities Management eXpress on May 09, 2018

Hi Alejandra!

Thank you so much for taking the time to write a review for FMX! We are so happy to hear that FMX gives your tenants easy access to submit maintenance requests from the convenience of their computer or smart phone.

In your review you mentioned that users are unable to access FMX unless they have an email address. I wanted to tell you that we do have some solutions for this that would allow everyone, with or without an email address, to access FMX.

I will be reaching out to you shortly through email to provide you with more details regarding these options!

Again, thank you for taking the time to write a review for FMX! We look forward to working with you!

Thank you,

Katie Zwick

Excellent Notifications

Dec 04, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to set up automatic notifications for almost all action triggers makes this product a true workflow master. We have a facilities team of ~20 staff. They access automatic email notifications on their phone, use the links in the email to go straight to their tickets, update, resolve and close the tickets, all on their own phones. Our customer satisfaction for maintenance issues is excellent.

The hosting service for this product has been very reliable. The user interface is intuitive. Standard import templates are included and easy to use, allowing us to organize on spreadsheets all our data and easily import to GoFMX. GoFMX has made our jobs easier.

Custom fields and forms allows us to create custom request types for any use.

The extra modules besides maintenance requests offer some great workflows as well. We will be looking into using the scheduling module soon.

Cons: You cannot customize the interface. The menu buttons say what they say, you cannot change them.

Overall: Great system with good customer service and training.

Vendor Response

by Facilities Management eXpress on December 05, 2018

Hi Brian!

Thanks for taking the time to write a review! It's great to hear that you're a fan of FMX, especially the email notifications feature. Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience.

Please do not hesitate to reach out if you have any questions about the Schedule module. We are always happy and ready to assist!

Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you!

Great Product, Company and Support

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We choose this product because despite the times we live in we still have some employees that claim to be computer illiterate but with FMX there really isn't any excuse. You either can read or you can't. Every thing is pretty much straight forward. I would say that the cost efficiency would be the second highest pro to this service. We receive a lot for our money and they have been quite generous.

Cons: Really need a mobile app. Also would love to be able to control when to send emails; having an email go out every time there is a change in the request can become very annoying to the requester/follower which then creates this culture of disregard toward fmx emails.

Overall: Worker efficiency

Cost efficiency

Accountability

Structure

Vendor Response

by Facilities Management eXpress on April 02, 2018

Hi Norman!

We really appreciate you taking the time to write such an outstanding review for FMX! It is so exciting to know that you are a fan of FMX!

I would love to know more about what features you are looking for in an App, and I will be in touch shortly to discuss this further!

In regard to your request for more control over when emails are generated when it comes to work requests, I would be more than happy to pass this along to our development team for further review! Thank you for the suggestion! It's information like this that will help us to continue to better enhance our system and give you the best FMXperience possible!

Thanks again for being a loyal customer and writing this great review. We look forward to continuing to work with you!

Overall Great, but...

Mar 22, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Love the format and ease of use. Working on 4 sites with only 2 full time guys and a slew of contractors and part time help, this system keeps it straight. I'm a visual organizer, and their calendar based system is perfect. Reporting is also pretty fantastic, allows for specific reports for each asset owned and managed in the system!

Cons: Maintenance request system is clunky. If a middle management person or above enters a request, life is good. If a person from outside the organization (building user, customer etc) submits a request, it is lost in space until I happen to see it when it is past due. NEED, like absolutely needs to be something that generates an email to the admin of that building to assign to a worker so it does not get lost.

Overall: Overnight, our operation became more efficient. While we were tracking maintenance by other means (excel and paper requests) this system is significantly better.

Vendor Response

by Facilities Management eXpress on March 27, 2018

Hi Nick!

Thank you for taking the time to write a review for FMX! We are so thrilled that FMX has made it easier for your organization to stay organized using the calendar feature. We are also happy to know that you find the reporting module extremely helpful!

I will be reaching out to you shortly to further discuss the maintenance request module and maintenance request notifications!

Thanks again for being a loyal customer and writing this review. We look forward to continuing to work with you!

We changed from Schooldude to FMX. The transition couldn't have gone better.

Mar 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It's a very easy system to create an account, add facility requests and bill. The invoicing and billing features really are easy to use. This isn't in regards to the system but the staff at FMX has to be the best of all vendors I use. The response time is super quick, friendly and knowledgeable. The support staff set our system up and she's always there to help, just love her!

Cons: It would be nice to separate COMMUNITY requests from DISTRICT or SCHOOL events. Being a Controller of the system for the entire district but mostly concerned about the Community requests there is a lot to sort through. I understand you don't want conflicts but have a separate tab for invoicing and billing only community events.

Vendor Response

by Facilities Management eXpress on March 27, 2018

Hi Marcy!

Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a fan of FMX, especially when it comes to invoicing and billing!

In regard to your request for separating Community requests from District or School events, I would love to learn more about this! I will be in touch soon so we can discuss this further.

Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!

Mar 21, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: I am writing to express my satisfaction with Facilities Management Express (FMX). With buildings that total over 300,000 sq.ft. that were built during the depression, my team and I face many challenges in this aging facility. In the past, the method of communicating the facility needs of staff and students has been fairly disorganized, and many times, disjointed. Now that we have implemented the calendar-based, end-user request system that FMX offers, we are much more organized. Everyone that needs to know about a calendar entry is in the loop! FMX has been a huge improvement for me and my team. In it's simplest form, FMX performs three basic functions. It... - Manages facility and IT maintenance requests - Schedules planned maintenance tasks - Reserves rooms, resources, or equipment The ease of use of this calendar-based system eliminates the need for extensive training. As a matter of fact, I believe that if a person knows how to use a computer, they can use FMX. It is extremely simple. Facility and IT maintenance requests for are a snap for staff and students to enter. Once the requests are in the system, we know instantly. Since FMX is designed for accountability and communication, it has lead to higher end-user satisfaction ratings for my department. FMX also offers students and staff the ability to place schedule requests in their calendar. These requests for rooms, resources, or equipment reside on the calendar, too, and an email is sent to any of the administrative personnel, support personnel, or members of my staff that need to know about that request. This feature helps the approval process and prevents cross-scheduling, since double-booking cannot be accomplished. Everyone in the organization appreciates this function. FMX assists me and my staff in the implementation of planned maintenance tasks. Since we began using FMX, we are now accomplishing more planned maintenance than ever before. My staff is more accountable, and they work more efficiently. The reports that I gather help my department to proactively plan for equipment failures and maximize the life of the school's equipment investment. I am happy with this facilities management solution because it has gotten everyone at the Josephinum working together. Our students and staff are pleased with this product because they know the status of their own requests, every step of the way... from the beginning of the process to end. I recommend FMX because it is truly a cost-effective solution that simplifies facilities management for any size organization.

FMX was a great fit for us and exceeded expectations

Feb 11, 2016
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: FMX is a great product and a great fit for our church and school. Their customer service is outstanding and if they do not have an immediate solution (which they normally do) they will find a solution to fit my need. It is a solution for so many things that we needed and is enabling us to do our jobs better and with less effort. Our staff is still getting used to using the system, but I know once everyone is familiar with it and using it often things will be even more seamless. We were looking for a great product with all the features we wanted but not with the price tag of many researched options. FMX was feature rich but without the expense that most other companies charge. I have even found ways to use FMX that I was not expecting. They are also constantly upgrading and modifying the system to make it better, which I think is awesome. They come out with updates every month in fact, and take your feedback into their daily meetings to discuss possible changes.

Cons: Going through the setup process and learning the settings for each user and for different buildings had a learning curve to it. I was a little confused at first on the settings setup for who receives what emails and what permissions people have. Morgan and Brandi have been super helpful in not only helping me understand how it works but they also change settings and correct things for me, which is going the extra mile. Even though there are some things that are hard coded in to some of the modules they help me find a way to work with it to get it to do what I need done.

Recommendations to other buyers: Going through a demo of the software and seeing how it works and whether or not it is the best fit for your organization was the best tool. In fact I did that twice with FMX before we made the decision to go with their software.

Great program to keep track of schedules, transportation, and work requests for my school district

Mar 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of use, keeps track of work request and progress/completion timeline. Almost everyone in my organization finds it easy to submit a request in one of the 4 modules we run.

Cons: At times, sends to many emails, but the enhancements over the past couple years has allowed users to edit this preference to a level that they are comfortable with.

If I am doing a list of building use requests, I have to open each to approve. Wish I could click on the ones I want to approve, click approve and then approve all at one time, and not individually.

Overall: Simplification to the 4 areas that we run through the software. The best part is I can approve when I am not at my desk. Under the old paper method, everything sat on my desk until I returned.

Vendor Response

by Facilities Management eXpress on March 27, 2018

Hi Tony!

Thank you for taking the time to write such a wonderful review about your experience with FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its ease of use! It¿s great to know that you have found the enhancements over the past couple of years to be accommodating to your needs, and we will make sure to always take your requests, such as these, into consideration as we continuously work to enhance the FMX software! We will keep you posted on any new features!

Thanks again for being a loyal customer and writing this great review. We look forward to continuing to work with you!

Great experience, all of our users love how easy this platform is.

Mar 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that is has so many modules, and we are actually able to use all of them. Not like some software packages we get, and only use one or two modules, because we have no use for some. FMX has modules that we actually want and use.

Cons: Lack of dynamic reporting. The reports are pretty much all set, and we can pick which report we want, or support can make a report for us, but there's no way for us to pick and choose reports on the fly as we want. We have to pick from pre-defined reports.

Overall: Ease of use, simple to setup, simple to push out to end users, has many modules, all of which we are able to use.

Vendor Response

by Facilities Management eXpress on March 27, 2018

Hi Jerry!

Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its ease of use! Our development team is always looking for ways to better enhance our reporting module, so information like this is very crucial in helping to make that happen! We will definitely keep you posted on any updates that are made to the reporting module moving forward!

Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!

FMX has greatly streamlined our facility operations .

Mar 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The fact that it is a one-stop platform for all of the stakeholders in our organization to use. It replaced about 4 other pieces of software and pulled our whole facility management tools together in one program.

Cons: There isn't a lot that I don't like. Maybe that at one point there were a few changes made that weren't communicated as well as they should have been but the good customer support team helped me to figure those changes out quickly.

Overall: One centralized platform that can be used for the facility and transportation operation of the district.

Vendor Response

by Facilities Management eXpress on April 02, 2018

Hi!

Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to streamlining all of your facility operations!

As we are consistently updating and enhancing the FMX software, it is highly important to us that you are always aware of all of these updates and enhancements! We would be more than happy to make sure you are on our monthly email list so that you are guaranteed to receive this information each month! If this is something that you would like to do, please let us know and we would be happy to take care of this for you!

Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!

FMX has provided a very user-friendly solution for organizing the management of all my equipment.

Mar 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The calendar module and the preventative maintenance module are very useful for staying on top of equipment issues in a very easy to use platform. The maintenance request module is very easy for all of my operators to accurately record their requests for help. The reporting module is very helpful when pulling reports for my upper management. Also, the FMX support staff is incredibly responsive and helpful!!

Cons: In the main calendar view module, there are no notification icons to visually see that a new request has been added, modified, or responded too.

Overall: Keeping track of preventative maintenance and repairs for 326 pieces of production machines and facilities equipment across 5 buildings was overwhelming before FMX. It is so much easier having a software solution that provides reminders, calendars, work request tickets, inventory, and reporting all in one solution.

Vendor Response

by Facilities Management eXpress on March 27, 2018

Hi Colin!

We really appreciate you taking the time to write such an outstanding review for FMX! It is so exciting to know that you are such a huge fan of FMX, especially when it comes to its ease of use when organizing your equipment items.

Thank you for the suggestion for FMX to add notifications to the calendar view regarding new and modified requests. I would be happy to pass this request along to our development team!

Thanks again for being a loyal customer and writing this great review. We look forward to continuing to work with you!

pleasant

Mar 22, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Ease of use and user interface

Downtime Calculation

Reporting dashboards

Can integrate multiple service departments and have user autonomy

Cons: Don't like the "hard-coding" of request type colors because if a task is delinquent, it will never change color. Would prefer code to allow for "request type colors" to change to "state colors" if task(s) goes delinquent.

Would prefer a guide/library on what "features" mean and allow regarding user levels

Inventory calculation isn't as start forward

When request is placed on "hold" how is time calculated once request is taken off "hold"

Enhance filters with in planned maintenance module down to "type" when displayed on calendar

Allow for filters on calendar to display service request module and planned maintenance module down to "type"

Vendor Response

by Facilities Management eXpress on March 27, 2018

Hi Latina!

Thank you for taking the time to write a review for FMX! We are happy to know that you find the FMX software easy to use!

I'd like to learn more about some of your desires for the software, so I will be reaching out shortly to discuss this further with you!

Thanks for being such a loyal customer; we look forward to continuing to work and grow with you!

Simplified productivity

Jun 02, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is incredibly easy to use, and the customization is virtually limitless. Our program simply provided FMX an approximation of what we wanted to do, how we wanted to use the software, they plugged all the information in and we were up and running in no time. Before FMX, we averaged about 45-50 work orders and requests per month, with approximately 7-10 of those being unnecessarily submitted. After FMX, we average 75-80 work orders per month, with each being fundamental to the success of our program, and each being completed in a timely fashion. FMX has organized, simplified, and amplified our facilities productivity.

Cons: I guess I will say, the aspect of this product I like least is there is no way to have a running total of expenditures for each physical location that work has been performed on. To specify, although each request does allow the end user to add a total cost per work order, as an administrator, I cannot simply open a specific location and visually see a total amount spent for any given timeframe, e.g., $X/year, or $X/month, etc. Now that I have said this, I must admit, our program has only been using FMX full time for approximately 3 months, and it is very possible that my issue is in fact a non-issue. I simply haven't asked if it can be customized as such. Take this negative comment with a grain of salt.

Recommendations to other buyers: I would strongly advise anyone looking at using FMX, or any other like pruduct, to 1) have a clear understanding of what you hope the software will achieve in relation to your needs. 2) Have a concise structure of your frontline staff, and Adminstrative privileges. Know beforehand exactly who can and cannot access the software. 3) Have a well-defined outline of how the software is to be used. As I mentioned before, the customization is virtually limitless, therefore, it is easy for the end user to make it confusing. 4) Be patient, and utilize the FMX support staff. Do not think because something isn't working as you had hoped that it isn't working at all. If you go into it with the first 3 suggestions, chances are that the fix of a simple glitch is just an email or phone call to FMX away.

Customer Success Managers

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Many of our teams used different software that were not compatible. FMX was able to collaborate with the various leads and provide one system where we all experience success in customer service. The team we worked with at FMX live up to their "Customer Success" titles!

Cons: Exporting/importing data across all modules would be an asset, but right now only certain modules share information.

Overall: Our customers now click once to open a portal that will help them request transportation, tech or maintenance support and schedule resources. Providers are able to track hours, equipment use, inventory and plan ahead for projects. Using the response option on the modules keeps pertinent communication attached to requests so no searching through email archives to access additional communication notes.

Vendor Response

by Facilities Management eXpress on December 05, 2018

Hi Beth!

Thanks for taking the time to write a review! It's great to hear that you're a fan of FMX. We're so glad that you have enjoyed working with our Customer Success team! Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience.

Please do not hesitate to reach out with any questions and/or feature requests at any time. We are always happy and ready to assist!

Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you!

This software has greatly improved the way we do maintenance.

Mar 25, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Great at communicating with team members and clients.

User-friendly and the interface looks good.

The reporting tool that helps communicate to stakeholders how resources are being used.

The number of features included.

The multiple users that can be assigned to a task

Cons: We use our phones to check our tasks but unfortunately, there is no phone app available yet.

This is small but being in a different time zone and not have the quick option of a phone call.

Vendor Response

by Facilities Management eXpress on March 28, 2018

Hi Kell!

We really appreciate you taking the time to write such an outstanding review for FMX! It is so exciting to know that you are a fan of FMX, especially when it comes to maintenance tracking and reporting!

Thank you for the wonderful feature requests! We are always looking for ways to best enhance our software, and information like this helps us to do just that!

Thanks again for being a loyal customer and writing this great review. We look forward to continuing to work with you!

Capterra loader

The software is overall very easy to use, it is very easy to learn, and very easy to set up.

Mar 26, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best feature of the software is its easy to use. Someone with very little computer skill can learn to use it. I also like that it is web based so you don't have a huge program to install on your PC's.

Cons: I dislike that there is still a lot of manual data entry at initial start up. After you get through that phase, there isn't much not to love.

Overall: A lot of benefits. PM tracking, repair tracking, inventory management.

Vendor Response

by Facilities Management eXpress on March 28, 2018

Hi Eric!

Thank you for taking the time to write such a fantastic review regarding your experience with FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its ease of use!

Please do not hesitate to reach out to the support team if you should ever need assistance importing data into your site moving forward! We are always happy and ready to assist!

Thanks again for being such a loyal customer and writing this wonderful review. We look forward to continuing to work and grow with you!

My first six months with FMX

Feb 03, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use

Drop and drag feature on the calendar

Customer support

Ease of entering tickets

Cons: Limitations on customizing the calendar to fit the needs of my operations.

The lack of ability to create any report I want whenever I want.

There is no app so I am limited to using FMX through my browser on my phone or iPad.

Overall: Experience: We selected FMX after reviewing 6-7 other CMMS alternatives. Our decision was based on

1. ease of start up,

2. allowing requestors to submit an email and NOT log into a system,

3. the drop and drag flexibility on the calendar page which makes it simple to move a request to another day,

4. ease of adding a new request, and

5. a program that is simple to customize and move around in.

BUT,

there are a couple of things I'm looking forward to FMX fixing.

First, the ability to customize the work day length on the calendar setting. Currently it is set up with a 24 hour day and I would like to be able to change the day to fit the needs of my operations. As it is it requires a lot of scrolling and makes it impractical for use or planning.

Secondly, when approving or deleting requests there are duplicate buttons to push to complete the transaction. This redundancy is not necessary.

Customer Support has been terrific and I'm confident that the issues I have will be resolved in the near future.

I heartily recommend FMX!

Very easy to use and has greatly improved our teams communication.

Mar 22, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We love how easy it is to use. Anyone can sign on and figure it out without training. The times where we need help, customer support has been excellent. They are quick to respond and help.

Cons: It would be better if there was a way to restrict the user to certain locations within the building. We have multiple tenants in the building and right now we can only restrict down to Building level. It would also be very helpful to be able to incorporate maps for an interactive selection. This would then help lessen input mistakes.

Overall: We now have a way to keep track of maintenance and projects that we have done. It also has greatly improved the communication within our team.

Vendor Response

by Facilities Management eXpress on March 27, 2018

Hi Jennifer!

Thank you for taking the time to write a review about your experience with FMX! We are so thrilled that you are a fan of FMX, especially when it comes to its ease of use and customer support! It¿s great to know that we have been accommodating to your needs thus far, and we will make sure to always take your requests, such as these, into consideration as we continuously work to enhance the FMX software! We will keep you posted on any new features regarding your requests!

Thanks again for being a loyal customer and writing this great review. We look forward to continuing to work with you!

Great way to efficiently track and manage many aspects of a facility in one product

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The product is modular allowing the choice of implementing one or several modules. For our district, we started with maintenance and technology, but expanded to transportation, bus maintenance, and scheduling.

Cons: Sometimes, it is hard to get all of the users on the same page. The software almost allows too much customization, in the fact it can allow you to tweak items that may impact other aspects of the product.

Vendor Response

by Facilities Management eXpress on April 02, 2018

Hi Jason!

Thank you for taking the time to write a review for FMX! We are so thrilled that you are a fan of FMX, especially when it comes to efficiently tracking and managing several different aspects of your facility!

I would love to chat with you a bit more about your current issues regarding customization. I will be in touch shortly to discuss this further!

Thanks again for being a loyal customer and writing this review. We look forward to continuing to work with you!

This software works very well to schedule our needs, and support has been fantastic

Mar 27, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use. customer support has reached out continuously, which is not the case with the software at our other campus (schooldude has had poor support in my experience)

Cons: that it does not integrate with our school calendar. This would be a huge help. Also, I'd love to see a 'blueprint' view of the building, in which we could assign work orders, PMs, etc so that they are spatially.

Vendor Response

by Facilities Management eXpress on March 28, 2018

Hi Joe!

Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its ease of use and helpful customer support!

I would love to chat more with you regarding calendar integration and any other feature requests you may have! I will be contacting you shortly to discuss this further.

Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!

Nice program with easy to use features

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like the fact that there are ways that we can customize the system to our property that make it more accurate for users.

Cons: The training of all the bells and whistles can be a challenge especially for new users, finding a place to start a new user to get them familiar can sometimes be tough given all that the program can do.

Vendor Response

by Facilities Management eXpress on April 02, 2018

Hi Charlie!

Thank you for taking the time to write a review for FMX! We are so thrilled that you are a fan of FMX, especially when it comes to its ease of use and customization options!

I would love to chat with you a bit more about options for training sessions for new users, as well as getting you the right user training guides that will help to efficiently train and on board new users on your FMX site! I will be in touch shortly to discuss this further!

Thanks again for being a loyal customer and writing this review. We look forward to continuing to work with you!

I find the system to be quite valuable for reports and easy for staff to use.

Mar 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is really simple to educate someone on how to use the software. In addition the customer support help has allowed us to easily modify everything for our needs.

Cons: Still wanting to apply the bar code reading of each piece of equipment and have the PM for that exact piece of equipment come up.

Overall: Ease of work requests and scheduled PM's.

Vendor Response

by Facilities Management eXpress on March 27, 2018

Hi David!

Thank you for taking the time to write such a wonderful review for FMX! We are so thrilled that you are a fan of FMX, especially when it comes to its ease of use and helpful customer support!

We appreciate your feature request for connecting QR Codes with Planned Maintenance tasks, and I will make sure to keep you updated on this request moving forward! It's requests like these that help us to continuously enhance our software!

Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!

Great customer service team to work with whenever issues arise or with new enhancement requests

Mar 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Faculty and staff can enter their own work requests or event requests so all I need to do is minor revisions.

Cons: The inability to manipulate text such as underline or bold. Work requests are geared more for technicians receiving work requests via email when our technicians do not have that capability.

Overall: Not having to hand write each work order myself.

Vendor Response

by Facilities Management eXpress on March 27, 2018

Hi Debbie!

Thank you for taking the time to write a review for FMX! We are so happy that you are a huge fan of FMX, especially when it comes to our helpful customer support team! In regard to your request for underlining and bold-texting your details in your work requests, I would be happy to pass this along to our development team, as we are always looking for ways to better improve our software! In the meantime, if you would like to learn more about how to create special characters like this in your work order custom fields, I would be happy to schedule a meeting with you!

Thanks again for writing this review and for being a loyal customer. We look forward to continuing to work with you!

For easy to use and the Customer Service is AWESOME!

Mar 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

I can make basic changes myself

If I need help there is always someone who can help me quickly

They help me with information input

Cons: I can't think of anything that I don't like and if I do I just let them know and they normally fix it right then

You should develop an app in the app store though

Vendor Response

by Facilities Management eXpress on March 27, 2018

Hi Cheryl!

We really appreciate you taking the time to write such an outstanding review for FMX! It is so exciting to know that you are such a huge fan of FMX, especially when it comes to its ease of use and feature request updates. We would love to know more about what features you are looking for in an APP that FMX does not currently offer you! We will be in touch shortly to discuss this further!

Thanks again for being a loyal customer and writing this great review. We look forward to continuing to work with you!

System is very user friendly and intuitive

Mar 27, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy logon and navigation. Very easy for the users from each of our buildings to logon and enter their requests. Also, very easy to set up or remove users as needed.

Cons: I use this program mostly from my phone. As in other apps I would like a "Stay logged in" feature. to make it even easier to get to the program and make my entries

Overall: Ability to keep track of needs and employees time .

Vendor Response

by Facilities Management eXpress on March 29, 2018

Hi Rick!

Thank you for taking the time to write a review for FMX! We are so thrilled that you are a fan of FMX, especially when it comes to its ease of use!

I would love to discuss options with you for how you can stay logged into your FMX site from your mobile device! I will be in touch shortly so we can discuss this further!

Thanks again for being a loyal customer and writing this review. We look forward to continuing to work with you!

This was our company's first move away from the manual paper trail.

Mar 22, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It allows a good high-level overview as a building manager to see activity and utilize the software to hold people accountable. I have used it in both my prior general manager role as well as current regional role.

Cons: There is no app for this product which would make it even more user friendly for the end-user versus having to use the web-based version all of the time.

Vendor Response

by Facilities Management eXpress on March 27, 2018

Hi Ryan!

We really appreciate you taking the time to write such an outstanding review for FMX! It is so exciting to know that you are a fan of FMX! We would love to know more about what features you are looking for in an APP that FMX does not already offer you! We will be in touch shortly to discuss this further!

Thanks again for being a loyal customer and writing this great review. We look forward to continuing to work with you!

FMX Simple and Clean

Jul 01, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is simple to use, no other way around it. The every day tasks and agenda is in plain site for all to see.

Cons: The software is missing a few features that we utilize with our previous software company. However, since they are a newer company they are open to all suggestions and typically add them in or show you another way to get the same results.

Overall: FMX is a great company that is still growing. The customer service is tremendous, if you have any questions or concerns they are there for you and will find some type of solution for you and your company. The product itself, is extremely user friendly, even for those who may be less tech savvy.

Recommendations to other buyers: If you are questioning this company and have a few reservations, just voice them to the customer service representative. They are straight forward with you and will aid you in the whole process.

very happy with our decision to make FMX our work order and PM system

Mar 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: FMX is very easy to set up initially. I like how you can turn on or off features so users only see what they need to. Customer service has been outstanding and extremely fast.

Cons: I do have some trouble distinguishing between "past due" and "in process" work orders. I would like the ability to leave a work order on the day it was open but assign it a separate due date.

Overall: organization, transparency, and it builds a history of machine issues

Vendor Response

by Facilities Management eXpress on March 27, 2018

Hi Jason!

Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its ease of use and helpful customer support!

I would be happy to chat with you some more to help clarify any questions you might have regarding the work order and planned maintenance modules. I will be in touch with you shortly!

Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!

Good program that is getting better

Jan 20, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Flexibility for mobile devices

Cons: Currently runs slow, needs more server bandwidth

Overall: I initially signed up with FMX after 6 years using a competitors product. I noticed right away that FMX was easier to navigate and had a more intuitive program. In addition, the FMX team welcomes feedback to drive change, the program that we initially signed up with did not include a Purchase Order suite of tools. I told the team that this was a must have!! They promised that they would be able to get something going within the first year and worked with us on an initial design. While the PO program is still lacking a few features that I think would be helpful for us, they delivered on schedule and I know that they are working through the changes that will make it even more valuable.

I recommend this program to anyone who expresses any kind of a need for a product of this type.

Recommendations to other buyers: New customers need to be as complete in their requests and structure as possible when dealing with the FMX team, they will make the effort to design it to your exact specifications.

Great Software

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of use. How simple it is to custumise everything and how the software keeps track of so much for you. This software makes managing facilities with multiple locations a breeze.

Cons: I honestly think the worst part about FMX is getting started. Figuring how to change from your current software or system and fitting it into FMX for me was the hardest part. Once I figured it out everything was so easy that honestly I wouldnt go back to our old ways for anything.

Overall: Great customer care and great follow up. They have so far always helped me with whatever I have needed.

Vendor Response

by Facilities Management eXpress on December 05, 2018

Hi Jessica!

Thank you for taking the time to write such a great review for FMX. It can be pretty hard to switch over from one system to another, but we are so glad to hear that FMX is working well for everyone at Community Dental Partners!

Please do not hesitate to reach out with any questions and/or feature requests at any time. We are always happy and ready to assist!

Thanks again for writing this awesome review, and for being such a loyal customer! We look forward to continuing to work and grow with you!

Great for organization

Dec 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I really like the accountability aspect of the software, we can easily track the success of a machine and see when it's become more trouble than it's worth. It keeps employees accountable for their time, as well

Cons: I wish it had more accessibility for text alerts instead of only being able to do email alerts OR text alerts. An option for kiosk inputs to be sent to a cell phone but general calendar action to be sent to email would be far more useful.

Overall: This has helped us understand maintenance action on the floor and see where we're losing time.

Vendor Response

by Facilities Management eXpress on December 05, 2018

Hi Tana!

Thanks for taking the time to write a review! It's great to hear that you're a fan of FMX, and that it's been so helpful for understanding your organization's maintenance. Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience.

Please do not hesitate to reach out with any questions or concerns. We are always happy to help!

Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you!

FMX is the easiest software to use

Mar 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This software really helps to generate work order numbers, notify contractors and keep a track of all the jobs that are open.

Cons: I find it a little bit uncomfortable to reschedule/move forward/change due date of a job because a notification will be sent to a contractor (and I do not want them to be notified). I assume it can be corrected in the settings, but I do not change dates too often and do not want to go to settings each time I need to do that. This is only relevant for some of the jobs that are on hold for a reason and to view them I need to scroll back in my calendar dashboard (instead of moving the job forward)

Vendor Response

by Facilities Management eXpress on March 28, 2018

Hi Dinara!

Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX!

We would be happy to make some changes within your site to assist with the email notification concern that you mentioned in your review! I will be in touch shortly to discuss this further.

Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!

Great!

Mar 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use. I Love this product, we us it everyday and when u need help they are always there to help fix or take suggestions.

Cons: None. It is so easy to use I have had no problems. It is Awesome, Great, Fantastic! always working just as hard as we are.

Overall: Not missing any of the work needing to be done.

Vendor Response

by Facilities Management eXpress on March 28, 2018

Hi Darrel!

Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its ease of use!

Please do not hesitate to reach out with any questions or feature requests! We are always happy to assist and hear new suggestions for enhancing our software!

Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!

Willing and Friendly Staff and Team

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The staff and team have met with me several times about possible improvements, upgrade opportunities and use. Always a friendly experience. Staff have been willing to provide training at our national conference.

Pros: Great fit for our type and use as an organization for a web / cloud style calendar, cmms, database, and tool for running setups, events, preventative maintenance, maintenance, and multiple types of work orders.

Cons: Some cons were perceived by attempting to use the product similar to past internal processes. However, many cons are overcome by changing past process thinking to align with options or customizable fields found in using the product differently than out of the box.

Great Product and Great Costumer Service

Mar 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After long research we decide to implement FMX to be our software for Facilities Department with the City. FMX team lead us step by step true process and they add all the details we have requested and they answered every question to our satisfaction. everyone loves this product because is customizable, very easy to use and glitch free.

Cons: We have this software for year and no cons. System performs so well. System works great!! One of kind. Great job FMX team.

Overall: Our productivity increased, better control over our equipment and preventive maintenance.

Vendor Response

by Facilities Management eXpress on March 27, 2018

Hi Dzevad!

Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its ease of use and customization options!

Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!

Amazing tool for any business!

Mar 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use for any skill level, the team members can open tickets easily and it doesn't require lengthy training.

Cons: Can't log-in with my fingerprint, I like to use this feature instead of trying to remember what password I might have used.

Overall: Immediate communication with our locations.

Vendor Response

by Facilities Management eXpress on March 27, 2018

Hi Tanaya!

Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its ease of use!

We do apologize that you are not able to log into FMX with your fingerprint, but I will definitely pass this along to our development team for future possibilities!

Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!

Greatly Improved Workflow

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Improved workflow and efficiencies for all areas of our staff. Appreciate that our team can go to one central site to enter work orders for different areas of the hospital. Great to get email notifications regarding these work orders.

Cons: Only con is that when having custom fields, these do not get added to the work order email notifications. This would be extremely helpful as each business is different and the default fields don't always align with the business needs.

Overall: Customer Service has always been extremely helpful. Setup and installation was seamless. I would highly recommend this system.

Vendor Response

by Facilities Management eXpress on December 05, 2018

Hi Rebecca!

Thank you for taking the time to write such a great review for FMX and we are so glad to hear that FMX is working well for everyone at Lakeshore Veterinary Specialists!

Please do not hesitate to reach out with any questions and/or feature requests at any time. We are always happy and ready to assist!

Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you!

Amazing Tool with loads of Functionality

Jan 25, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly and very functional for day to day use.

Cons: some areas could be improved upon but the FMX team is always taking suggestions and making improvements. In fact some of my suggestions have been implemented.

Overall: I am in my second full year of using FMX and I love it. I truly believe it has improved my overall functionality. Its a one stop shop for everything I manage. The biggest indicator that it is working is that staff use the system to report problems and see that work is accomplished. This last year we brought on the facility management piece and again FMX hits it out of the park. Super user friendly and when you do have problems the help desk is fantastic. Thank you!!

Recommendations to other buyers: Keep working to make it better; the end users love the updates.

Flawless, easy to implement, great support and customer service

Mar 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Visually appealing, molds to your needs and easy for customer/staff to use too. This product has been so easy to switch too from SchoolDude, We love it our staff loves it, invaluable!

Cons: I have nothing negative to say about this software it has been a amazing improvement to our technical, maintenance and room reservation/ticketing request process in the schools.

Overall: Tracking, reporting

Vendor Response

by Facilities Management eXpress on April 04, 2018

Hi Tracy!

Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of of our software, especially when it comes to its ease of use and helpful customer support!

Please do not hesitate to reach out with any questions and/or feature requests at any time! We are always happy and ready to assist!

Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you!

Ease of Setup and use.

Mar 22, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to setup and get the program running at a facility. Intuitive to use. Customer service is easy to use and prompt in their replies.

Cons: Routine reports are virtually unusable. It is a list of the PM's that were completed in the last day, week, or month. The report is hundreds of pages long. Who has time to sort through that. Give me a daily report on a graphed single page report so I can quickly see what has transpired.

Vendor Response

by Facilities Management eXpress on March 27, 2018

Hi Charles!

Thank you for taking the time to write a review for FMX! We are so thrilled that you are a fan of FMX, especially when it comes to its ease of use.

As for reporting, our development team is always looking for ways to better enhance our reporting module, so information and suggestions like like yours are very crucial in helping to make that happen. We will definitely keep you posted on any updates that are made to the reporting module moving forward!

Thanks again for being a loyal customer and writing this review. We look forward to continuing to work with you!

FMX has worked great for our organization so far

Mar 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Users friendly, customers love that they can track work order progress. The preventive service scheduling works great for our Facility Dept.

Cons: As the administrator i don't know how to train users on creating their accounts. I would like to receive training so i can then train the end users.

Overall: Makes life so much easier for our department. End users know in real time the status of their requests.

Vendor Response

by Facilities Management eXpress on March 27, 2018

Hi Cesar!

Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its ease of use and tracking work orders!

I would be happy to set up a training session for you and your users. I will be in touch shortly to discuss this further!

Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!

We started with FMX last August. Support for transitioning from our old program to FMX was awesome!

Mar 27, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Leaders are able to make requests, change requests and check out the calendar on their own. Customer service responds quickly and is very helpful. The continual improvement based on customer feedback.

Cons: The inability to change event details for one occurrence of a custom schedule request. The search function for contacts and users or schedule requests does not always give the event or person's name but I can find it when I scroll through.

Vendor Response

by Facilities Management eXpress on March 29, 2018

Hi Janice!

Thank you for taking the time to write a review for FMX! We are so thrilled that you are a fan of FMX, especially when it comes to its ease of use!

I would love to chat with you a bit more to show you how you can modify details for single occurrences of a custom schedule request, as well as how to best utilize the search field when searching for contacts within your site! I will be in touch shortly so we can discuss further!

Thanks again for being a loyal customer and writing this review. We look forward to continuing to work with you!

Customer support is awesome.

Mar 29, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like the ability to add links to pictures or other files to individual equipment. I like the way the calendar is setup to look at individual work-orders (planned or reactive.) Ability to add/change employees easily.

Cons: Do not like the inventory section, troublesome and no specific relationship to generate a tracking and inventory control. Nothing for double checking or controlling inventory, specific location is tied in differently than one would expect.

Don't like the "building" separation. We have same building but different departments.

Generating reports is not the easiest when it comes to changing formats for presentations.

Overall: We are still working on getting individual departments working with the system.

Vendor Response

by Facilities Management eXpress on April 02, 2018

Hi Earl!

Thank you for taking the time to write a review for FMX! We are so thrilled that you are a fan of the FMX support team.

I would love to chat with you a bit more about your current issues regarding inventory, tracking equipment, and reporting. I will be in touch shortly to discuss these further and hopefully find some solutions!

Thanks again for being a loyal customer and writing this review. We look forward to continuing to work with you!

Great add to our team. For the amount of money spent it is a great product!

Mar 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use, very convenient dash board to review all data. I love being able to add as many users as I need since tenants and the contacts change over often.

Cons: No con - just a suggestion for a future feature. Escalation feature - high priority has some type of escalation if not picked up in a set time.

Vendor Response

by Facilities Management eXpress on March 28, 2018

Hi Micah!

We really appreciate you taking the time to write such an outstanding review for FMX! It is so exciting to know that you are such a huge fan of FMX, especially when it comes to its ease of use and convenience!

Thank you for the suggestion for FMX to add an escalation feature! I would be happy to pass this request along to our development team!

Thanks again for being a loyal customer and writing this great review. We look forward to continuing to work and grow with you!

You'll be amazed that you made it to this point without it

Apr 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using FMX for almost a year and the results are already showing. There is less stress in my day, and in turn, I see a big difference in attitude of my maintenance staff and accountability for us all. Our communication is much better, we know what events, projects, and work orders are coming up and we are not missing certain details that we were before. We have a much better understanding of each other and a new outlook on prioritizing and planning for the day to day activities for our recreation facility.

Pros: All staff are on the same page and effective planning has taken on a new meaning. Communication amongst staff has improved, productivity and results are evident, and the FMX program is easy to use. FMX customer service and their staff is with you every step of the way and is there to answer every question.

Cons: As a recreation facility manager, I wish there was a section for tying in scheduled recreation games, reservations and events.