# Page 4 | FMX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is FMX the right Facility Management solution for you? Explore 420 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130563/FMX/reviews --- FMX 4.7 (420) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of FMX ## Showing most helpful reviews Showing 76-100 of 420 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CM Christian M. Campus Administrator Religious Institutions Used the software for: 2+ years ### "Love FMX!" December 4, 2019 5.0 FMX has not only made us more efficient but has helped us to be more productive by being priority focused. It helps me manage my people less because I can set up priorities in FMX so they know what is important now. Pros I product is only as good as the support that comes with it aaaand FMX has excellent support and customer service. Their reps are great at communicating when changes happen and any time I need help the go above and beyond to help me figure things out. I know anytime I need help with something my rep will help me accomplish it with an awesome, friendly attitude. They act like they care about you as a customer...imagine that! Cons In the beginning, some of the features were not as user-friendly, but with their constant updates they have continued to make things better and more user-friendly. Alternatives considered [Eagle CMMS](https://www.capterra.com/p/120750/Maxpanda-CMMS/)[MPulse](https://www.capterra.com/p/117159/MPulse-Maintenance-Management/)[MicroMain](https://www.capterra.com/p/119615/MicroMain-Maintenance-Software/) Reason for choosing FMX Price/Value comparison plus the ability to customize and grow with the software. Review Source Jessica A. Facilities Project Manager Hospital & Health Care Used the software for: 6-12 months ### "Great Software" December 4, 2018 5.0 Great customer care and great follow up. They have so far always helped me with whatever I have needed. Pros I love the ease of use. How simple it is to custumise everything and how the software keeps track of so much for you. This software makes managing facilities with multiple locations a breeze. Cons I honestly think the worst part about FMX is getting started. Figuring how to change from your current software or system and fitting it into FMX for me was the hardest part. Once I figured it out everything was so easy that honestly I wouldnt go back to our old ways for anything. Review Source Response from Facilities Management eXpress December 5, 2018 Hi Jessica! Thank you for taking the time to write such a great review for FMX. It can be pretty hard to switch over from one system to another, but we are so glad to hear that FMX is working well for everyone at Community Dental Partners! Please do not hesitate to reach out with any questions and/or feature requests at any time. We are always happy and ready to assist! Thanks again for writing this awesome review, and for being such a loyal customer! We look forward to continuing to work and grow with you! Tana T. Admin Automotive Used the software for: 6-12 months ### "Great for organization " December 4, 2018 4.0 This has helped us understand maintenance action on the floor and see where we’re losing time. Pros I really like the accountability aspect of the software, we can easily track the success of a machine and see when it’s become more trouble than it’s worth. It keeps employees accountable for their time, as well Cons I wish it had more accessibility for text alerts instead of only being able to do email alerts OR text alerts. An option for kiosk inputs to be sent to a cell phone but general calendar action to be sent to email would be far more useful. Review Source Response from Facilities Management eXpress December 5, 2018 Hi Tana! Thanks for taking the time to write a review! It's great to hear that you're a fan of FMX, and that it's been so helpful for understanding your organization's maintenance. Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience. Please do not hesitate to reach out with any questions or concerns. We are always happy to help! Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you! JA Jerry A. System Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Great experience, all of our users love how easy this platform is." March 22, 2018 5.0 Ease of use, simple to setup, simple to push out to end users, has many modules, all of which we are able to use. Pros The fact that is has so many modules, and we are actually able to use all of them. Not like some software packages we get, and only use one or two modules, because we have no use for some. FMX has modules that we actually want and use. Cons Lack of dynamic reporting. The reports are pretty much all set, and we can pick which report we want, or support can make a report for us, but there's no way for us to pick and choose reports on the fly as we want. We have to pick from pre-defined reports. Review Source Response from Facilities Management eXpress March 27, 2018 Hi Jerry! Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its ease of use! Our development team is always looking for ways to better enhance our reporting module, so information like this is very crucial in helping to make that happen! We will definitely keep you posted on any updates that are made to the reporting module moving forward! Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you! MD Marcy D. Operations Support Education Management Used the software for: 2+ years ### "FMX Review" December 4, 2019 4.0 With my permission, FMX has had potential customers call me for my review and honestly, it really is a great software and service. Pros FMX is a collaborative program easy for School and Community to see schedules. It prevents double booking, it's a full-service program for scheduling, price acceptance, invoicing and collecting, it keeps everyone in the know from Administrators to Custodians to Community. Cons We have a lot of Community use and the calendar got very busy, making it easy to miss events. However, FMX has Customer Service that could write a book about Customer Service. I reached out to our Rep and was given directions on how to work through the calendar. Anything you need, any questions, or suggestions have been sincerely welcomed by the FMX Staff. Reason for choosing FMX From the initial meeting, we were pleased with the Customer Service, the price, and it did everything that we would expect and more. Review Source MD Matt D. Senior Systems Administrator Education Management Used the software for: 1-2 years ### "FMX In K-12 Education" January 16, 2020 5.0 Overall, I'm very happy with FMX. I chose this product, I designed the use cases, and while it is not as fully-featured as I'd like as my role in IT, it does the job admirably. Pros What makes this product appealing is its simplicity, and ability to bring together all the disparate ticketing queues into a single product, while still maintaining separation of those queues. Being a school, we are a large multi-campus environment. For facilities maintenance, which is the key target audience, the system is purpose built as a ticketing system. It's not an high-end system, in that you won't be loading in electrical schematics of your buildings and tagging geolocations of power points, but as an operational software package it's ideal. With the framework of your campus already in the system, adding in an IT Department ticketing queue, and subsequent custom queues makes good sense. Cons This is a ticketing system with inventory and asset management. It is NOT a hyper specific IT helpdesk, nor a hyper-focused Facilities Management tool, as I mentioned in the Pros section. It does what it does VERY well. If you are looking for something beyond an tool for running operationally, this may struggle. Review Source NS Nick S. Operations Director Education Management Used the software for: 1-2 years ### "Great facilities management software " January 5, 2023 5.0 Pros Easy to use. After a couple of onboarding sessions you can easily maneuver on the site. Cons Dashboard could be arranged better. Figure out how to get things approved with less clicks Reason for choosing FMX Recommendations from other local businesses Review Source NM Norman M. Facilities Director Individual & Family Services Used the software for: 1-2 years ### "Great Product, Company and Support" March 29, 2018 5.0 Worker efficiency Cost efficiency Accountability Structure Pros We choose this product because despite the times we live in we still have some employees that claim to be computer illiterate but with FMX there really isn't any excuse. You either can read or you can't. Every thing is pretty much straight forward. I would say that the cost efficiency would be the second highest pro to this service. We receive a lot for our money and they have been quite generous. Cons Really need a mobile app. Also would love to be able to control when to send emails; having an email go out every time there is a change in the request can become very annoying to the requester/follower which then creates this culture of disregard toward fmx emails. Review Source Response from Facilities Management eXpress April 2, 2018 Hi Norman! We really appreciate you taking the time to write such an outstanding review for FMX! It is so exciting to know that you are a fan of FMX! I would love to know more about what features you are looking for in an App, and I will be in touch shortly to discuss this further! In regard to your request for more control over when emails are generated when it comes to work requests, I would be more than happy to pass this along to our development team for further review! Thank you for the suggestion! It's information like this that will help us to continue to better enhance our system and give you the best FMXperience possible! Thanks again for being a loyal customer and writing this great review. We look forward to continuing to work with you! CT Chad T. Director of Facilities, EH&S Printing Used the software for: 2+ years ### "Fantastic Tool" March 8, 2022 4.0 FMX has been a great tool to help us as we have grown from one to six locations. Managing facility needs as well as production, inventory items. Tech support is fast and great to work with. Pros Broad range of options and customization. Cons There is an odd dual notification that occurs when editing tickets as an admin. Two sections of the ticket. Each section edit generates an update notification email to those involved in the ticket. Review Source BC Brian C. Director of Shared Services Education Management Used the software for: 6-12 months ### "Excellent Notifications" December 5, 2018 4.0 Great system with good customer service and training. Pros The ability to set up automatic notifications for almost all action triggers makes this product a true workflow master. We have a facilities team of ~20 staff. They access automatic email notifications on their phone, use the links in the email to go straight to their tickets, update, resolve and close the tickets, all on their own phones. Our customer satisfaction for maintenance issues is excellent. The hosting service for this product has been very reliable. The user interface is intuitive. Standard import templates are included and easy to use, allowing us to organize on spreadsheets all our data and easily import to GoFMX. GoFMX has made our jobs easier. Custom fields and forms allows us to create custom request types for any use. The extra modules besides maintenance requests offer some great workflows as well. We will be looking into using the scheduling module soon. Cons You cannot customize the interface. The menu buttons say what they say, you cannot change them. Review Source Response from Facilities Management eXpress December 5, 2018 Hi Brian! Thanks for taking the time to write a review! It's great to hear that you're a fan of FMX, especially the email notifications feature. Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience. Please do not hesitate to reach out if you have any questions about the Schedule module. We are always happy and ready to assist! Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you! TH Thom H. Used the software for: ### "" March 21, 2013 5.0 I am writing to express my satisfaction with Facilities Management Express (FMX). With buildings that total over 300,000 sq.ft. that were built during the depression, my team and I face many challenges in this aging facility. In the past, the method of communicating the facility needs of staff and students has been fairly disorganized, and many times, disjointed. Now that we have implemented the calendar-based, end-user request system that FMX offers, we are much more organized. Everyone that needs to know about a calendar entry is in the loop! FMX has been a huge improvement for me and my team. In it’s simplest form, FMX performs three basic functions. It... - Manages facility and IT maintenance requests - Schedules planned maintenance tasks - Reserves rooms, resources, or equipment The ease of use of this calendar-based system eliminates the need for extensive training. As a matter of fact, I believe that if a person knows how to use a computer, they can use FMX. It is extremely simple. Facility and IT maintenance requests for are a snap for staff and students to enter. Once the requests are in the system, we know instantly. Since FMX is designed for accountability and communication, it has lead to higher end-user satisfaction ratings for my department. FMX also offers students and staff the ability to place schedule requests in their calendar. These requests for rooms, resources, or equipment reside on the calendar, too, and an email is sent to any of the administrative personnel, support personnel, or members of my staff that need to know about that request. This feature helps the approval process and prevents cross-scheduling, since double-booking cannot be accomplished. Everyone in the organization appreciates this function. FMX assists me and my staff in the implementation of planned maintenance tasks. Since we began using FMX, we are now accomplishing more planned maintenance than ever before. My staff is more accountable, and they work more efficiently. The reports that I gather help my department to proactively plan for equipment failures and maximize the life of the school’s equipment investment. I am happy with this facilities management solution because it has gotten everyone at the Josephinum working together. Our students and staff are pleased with this product because they know the status of their own requests, every step of the way... from the beginning of the process to end. I recommend FMX because it is truly a cost-effective solution that simplifies facilities management for any size organization. Review Source BR Ben R. Facilities Manager Industrial Automation Used the software for: 2+ years ### "FMX keeps us on track. Preventative maintenance, Scheduling, Inspections, Equipment tracking" June 16, 2022 5.0 Very good. I work with the product development team quite a bit and everybody that I deal with is fantastic. The software is very flexible and does a great job of automatically keeping track of things. Pros Once you get it set up it is pretty user friendly. I can get a new employee using it pretty much on their first day. Cons There are a couple of quirks (limitations) within the functionality of the software that need to be fixed Reason for choosing FMX it was our first and only choice Review Source BL Brandon L. Assistant IT Education Management Used the software for: 2+ years ### "Good ticketing system but could use some love " February 18, 2023 4.0 Pros I like how we can have all our facility work orders and IT work orders on all one platform. I do like how they let you close and review tickets fast Cons I really wish they could have priority in the tickets like Low, Normal, High. I have not see a way to turn this on if there is one. I also wish they had a dedicated app not a mobile version for their website. Sometimes the website loads slow and there have been times were the website would be down impacting us as a school Review Source CD Charles D. Transportation Director Government Administration Used the software for: 2+ years ### "cd" April 26, 2023 4.0 Pros Work Orders is mighty handy for giving out what's needed Cons Nothing I just use what's needed and never use that I don't need Reason for choosing FMX Was using it when I came. Review Source VR Verified Reviewer Director Of Operations Higher Education Used the software for: 1-2 years ### "Fmx overview" December 14, 2018 4.0 The previous system that the college used was just emailing the people in the maintenance. There was no record of anything being done or not. FMX has changed all of that. Pros The ease of use is the best thing about FMX. It didn't take me long to figure out how to customize the software to what I needed it to do for the college. Cons Sometimes it can be over detailed. If that is even a thing. Review Source Response from Facilities Management eXpress December 18, 2018 Hi! Thank you for taking the time to write such a great review. We are so glad to hear that you're a fan of FMX and that is has been able to help you track your maintenance more easily! Please do not hesitate to reach out with any questions or concerns. Our Support Team is always ready and willing to help! Thanks again for writing this awesome review, and for being such a loyal customer! We look forward to continuing to work and grow with you! NR Nick R. Program Director Recreational Facilities and Services Used the software for: 1-2 years ### "Overall Great, but..." March 22, 2018 5.0 Overnight, our operation became more efficient. While we were tracking maintenance by other means (excel and paper requests) this system is significantly better. Pros Love the format and ease of use. Working on 4 sites with only 2 full time guys and a slew of contractors and part time help, this system keeps it straight. I'm a visual organizer, and their calendar based system is perfect. Reporting is also pretty fantastic, allows for specific reports for each asset owned and managed in the system! Cons Maintenance request system is clunky. If a middle management person or above enters a request, life is good. If a person from outside the organization (building user, customer etc) submits a request, it is lost in space until I happen to see it when it is past due. NEED, like absolutely needs to be something that generates an email to the admin of that building to assign to a worker so it does not get lost. Review Source Response from Facilities Management eXpress March 27, 2018 Hi Nick! Thank you for taking the time to write a review for FMX! We are so thrilled that FMX has made it easier for your organization to stay organized using the calendar feature. We are also happy to know that you find the reporting module extremely helpful! I will be reaching out to you shortly to further discuss the maintenance request module and maintenance request notifications! Thanks again for being a loyal customer and writing this review. We look forward to continuing to work with you! Kevin M. Assistant Director of Research Facilities Operations Higher Education Used the software for: 1-2 years ### "The system is easy to use and to retrieve the reporting from the system that I use." March 27, 2018 4.0 Pros The ease of operation, we can enter a work request and have it go directly to our crew's cell phone without having to go to their office or the Foremen office to retrieve a work request. Cons You have to enter into all of the building systems so it can retrieve the information on the equipment the technicians are working on. Review Source Response from Facilities Management eXpress March 28, 2018 Hi Kevin! Thank you for taking the time to write a review for FMX! We are so thrilled that you are a fan of FMX, especially when it comes to its ease of use! I would like to learn more about your current process with buildings and equipment. I will be following up with you shortly so we can discuss this further! Thanks again for writing this review and for being a loyal customer! We look forward to continuing to work and grow with you! AG Armando G. PARTS PRECUREMENT SUPERVISOR Food Production Used the software for: 2+ years ### "organizer " August 1, 2023 5.0 my inventory, and consumption & reporting. Pros super friendly to use, self-explanatory. Cons i have no problem with this product, I like it. Review Source TT Tim T. CAM Retail Used the software for: 2+ years ### "FMX to save the day" March 9, 2022 5.0 Highly recommend. From setup to ongoing support and quarterly checkups FMX is the team for me. They really know what they are doing and have the adaptability to fit my needs perfectly. Pros The ability to communicate back and forth with responses is absolutely critical for me in speeding up a resolution timeline. Cons I would like the ability to bulk comment on thickets of the same nature. Review Source TC Tiffany C. Building Use Facilitator Facilities Services Used the software for: 2+ years ### "Wonderful product to help manage your schools facilities and calendars." December 4, 2019 5.0 Having FMX has helped the schools better manage who and when the school facilities are being used. There is no more double booking of events. All staff can see whats going on in their buildings and request spaces when needed. There have been some bumps in the road but the customer service is always there to help and fix any issues we have had. Pros I have been using FMX for 4 years now. When first learning how to use the system, I found it very user friendly. FMX has helped keep all 26 schools facilities and calendars organized and easy to manage from one central system. Our HVAC system is now connected to FMX as well as Arbiter. Having both of these systems talking to each other has been a huge help. The best feature for me is no more double booking. With 26 schools and hundreds of resources to manage it can get very busy, so having this helps make my job a lot easier. Cons The reporting isn't where I would like it to be but it's a work in progress. Review Source JD Jay D. Facilities Director Education Management Used the software for: 2+ years ### "fmx 2023" January 4, 2023 4.0 Indoor air quality Pros Very easy to use and share information with team members Cons There is nothing about the software that does not meet the needs of the school district. Reason for choosing FMX n/a Review Source DS Deb S. customer service rep Facilities Services Used the software for: 2+ years ### "Mount St. Mary's University Physical Plant" January 8, 2020 5.0 Communication is our biggest gain. FMX allows the user to follow their request thru to completion. They are given notifications everytime there is an action performed with their request and entered into the system. (i.e. part ordered). Techs add comments that user is able to read that keeps them informed. We have experienced very little issues that have required customer support but when we did, they responded quickly. Pros Very easy to manage. Very user friendly. We rely of work requests from the entire campus and the system is so easy for them to understand once they become a user. We are able to track our requests. The system sends notifications to requestors so they are able to see where their request stands. Communication is key. System is very easily customized to fits our needs. Cons there are a few features that FMX doesn't have that one of my older systems had but overall its much easier to use. Reason for choosing FMX Unknown Review Source TH Troy H. Facility Manager Medical Devices Used the software for: 2+ years ### "FMX Review" October 26, 2023 5.0 Pros The ability to manage all service events and keep track of upcoming service events. Cons I can't think of anything I don't like about the FMX platform Review Source Patrick G. Director of Technology Accounting Used the software for: 6-12 months ### "FMX is a great solution for us" December 4, 2018 5.0 Very pleased with the system and it's a great value for the money. Pros All in one system, Tech Support requests, Building Maintenance Requests, Calendaring all in one place makes it easy for the end user to navigate and our team members to keep track of everything. Cons I wish we had more control of some of the fields and could label them with our internal lingo. Review Source Response from Facilities Management eXpress December 5, 2018 Hi Patrick! Thanks for taking the time to write a review! It's great to hear that you're a fan of FMX and that it's working well for Rowland Hall. Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience. Please do not hesitate to reach out with any questions and/or feature requests at any time. We are always happy and ready to assist! Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you! BR Bradley R. Database Administrator Education Management Used the software for: 2+ years ### "Facilities Scheduling Made Easy" October 28, 2019 5.0 I would be remiss if I failed to mention how spectacular their customer service is. Every single time that I've reached out for assistance, they have promptly gotten back to me and done so with a gracious attitude. I've actually emailed them to tell them that they are by far the most responsive vendor that I've worked with. Pros The schedule request module is terrific. Being able to set up approval queues, notifications, recurring events, and more have made facility scheduling much more streamlined. Plus we can export the event data for display on our public website, and we can even automatically import our athletic schedules from an outside service. In addition, their import templates are ridiculously easy to use! Cons Occasionally, a feature may require a few more clicks than what seems necessary. But overall, that's a pretty small complaint. Reason for choosing FMX Better price, better feature set, (much) nice interface. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.