# Page 9 | FMX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is FMX the right Facility Management solution for you? Explore 420 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130563/FMX/reviews --- FMX 4.7 (420) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of FMX ## Showing most helpful reviews Showing 201-225 of 420 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KC Kimberly C. Transportation Sup Education Management Used the software for: 6-12 months ### "Field Trips" December 17, 2018 4.0 Easier to approve work orders and complete them. easier to enter field trips, approve them and finish them off. Still in the process of learning reports and other things that FMX can do. Over all it is working out nicely. Pros It is easier to approved and removes trip once it is finished. Our last one didn't removed old trips, they still show up. Cons A lot of wasted space that doesn't need to be on the trip sheet that can't be removed. Review Source Response from Facilities Management eXpress December 18, 2018 Hi Kimberly! Thank you for taking the time to write a review for FMX. We are so glad to hear that it's easier to keep up with transportation requests! Please do not hesitate to reach out with any questions or concerns. Our Customer Success Team is always ready and willing to help! Thanks again for writing this review, and for being such a loyal customer! We look forward to continuing to work and grow with you! RP Rob P. Assistant Superintendent Education Management Used the software for: 1-2 years ### "Helps with efficiency & communication" April 8, 2021 5.0 Pros Having a "one-stop-shop" for all of our facility use, transportation, inventory, and work-orders greatly increases our efficiency and allows for easy communication of tasks and equipment that are required. Cons Eventually we would like to incorporate technology into our modules but we currently have a program that meets our needs at a very low price point. Review Source DE Damian E. Teacher Education Management Used the software for: 2+ years ### "Great way to submit requests for technology and maintenance, response time is much faster now" May 8, 2018 5.0 Faster response times, easy tracking of previous and current requests. Pros When I have an issue, it is a simple task to submit a request. I can then get updates on the progress, message the department, and view previous requests. Has definitely sped up response times. Cons I have yet to find anything I dislike about the software. It is a vast improvement over our last request software. Review Source Response from Facilities Management eXpress May 10, 2018 Hi Damian! Thank you for taking the time to write such a great review for FMX! We are so happy that you are a huge fan of FMX, especially when it comes to submitting technology and maintenance requests! Please do not hesitate to reach out with any questions and/or feature requests at any time. We are always happy and ready to assist! Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you! AM Aaron M. Special Projects Manager Education Management Used the software for: 1-2 years ### "FMX for Preschool Programs" November 26, 2019 5.0 Pros We have 11 locations which made it difficult to strategically address needs prior to implementing FMX. Now we are able to coordinate services in multiple areas including maintenance and technology needs through a quick workflow that allows needs to be identified and prioritized easily. Cons We haven't identified any areas where the software is lacking. Review Source JW Judy W. Administrative Assistant to Operations & Construction Education Management Used the software for: 1-2 years ### "Love it!" April 6, 2021 5.0 Support team is phenomenal! All of my questions & requests for assistance are answered quickly. Pros Once you have a basic understanding of the FMX system, it is easy to personalize for your individual needs. Cons It is alot of work to gather all of the information correctly for the initial launch! But, if done correctly, well worth it. Reason for choosing FMX Flexibility of the product. Review Source JH Jon H. Liaison Engineer Consumer Goods Used the software for: 2+ years ### "Great Support" October 28, 2019 5.0 The software helps to maintain tracking of the business processes. Pros In the seldom event that we have problems, customer support is almost immediate. Cons There is a learning curve, but it is minimal. Review Source AK Anita K. Manager Restaurants Used the software for: 2+ years ### "Satisfaction Survey" December 14, 2018 5.0 Very satisfied with the layout and features Pros Comprehensive Reports are very helpful to reflect time frame and status Cons Custom Reporting is not available where I can build my own report Review Source MT Mark T. Director of Instructional Technology Education Management Used the software for: 2+ years ### "FMX Review" December 4, 2019 5.0 Pros This software is very easy to use with a nicely laid out UI. Cons Would like to see more robust reporting features that can be tailored to individual needs Review Source SP Sandie P. Facilities Coordinator Real Estate Used the software for: 6-12 months ### "My job is easier" December 7, 2018 5.0 Pros Much easier to track open items and who they are assigned to Cons Would like a few more option fields (holidays, bldg. closed, etc.) Review Source Response from Facilities Management eXpress December 11, 2018 Hi Sandie! Thank you for taking the time to write such a great review for FMX. We are so glad to hear that FMX is working well for everyone at Toll Brothers! Please do not hesitate to reach out with any questions or concerns. Our Support Team is always ready and willing to help! Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you! mH mike H. facilities manager Facilities Services Used the software for: 2+ years ### "it helps us function easily and keeps things in order" April 1, 2018 5.0 this seems like a redundant question Pros it is precise and easy to use keeps track of all work request and allows us to get work done in a orderly manner , wish we would of had this option a lot earlier would of saved us a lot of headaches Cons there is nothing to dislike except when you need to look up old orders to see if duplicate should be a easier way Review Source KH Kyle H. Systems Administrator Education Management Used the software for: 2+ years ### "Amazingly easy help desk for our IT and Maintenance departments" October 28, 2019 5.0 This software is incredible, the customer support is amazing, and I have nothing bad to say about it. There are areas that we haven't even used yet, but are expanding to, such as inventory. Pros We use this daily. It is extremely easy for users to submit requests, to update and assign them, and to pull reports to show our progress. Extremely user friendly. Amazing customer support! Every question we have had about the software has been answered quickly, and most often results in us getting more use out of it. Cons The software is so easy to use that we get way more Tech requests than we are able to resolve in a day! Review Source CP Cory P. Facility Services Assistant Used the software for: 1-2 years ### "Extremely User Friendly" November 13, 2018 5.0 Overall, what makes FMX great is the combination of being affordable, customize-able and with great customer service. Pros The ability to customize almost every access of the software. The custom work request modules fit all of our needs as an organization, and being able to customize the request form is really nice. Cons The homepage has a great calendar for viewing upcoming requests, but you're unable to print/export this calendar view. You can export to spreadsheets and PDF's, but it'd be nice to print a calendar. Review Source TS Tayler S. Office Manager Real Estate Used the software for: 1-2 years ### "Awesome Maintenance Management Software" April 9, 2019 5.0 Pros FMX allows our many employees to collaborate on one project without having to pow wow. The reporting is top notch. It is very easy to use. Cons There is no app, which is very annoying when trying to use out in the field. on your phone you have to open up your web browser and log in on the web. Review Source DP Darin P. Used the software for: ### "" January 30, 2013 5.0 I serve as Director of Operations and Safety for Wheelersburg Local Schools in southern Ohio. My primary responsibilities include maintenance, operations, facilities support and energy services. Our school district employees used a variety of tools to manage thousands of scheduled events, countless preventive maintenance tasks, and the usual boat load of maintenance requests that challenged our patience and resolve. While we were able to manage, we really needed a tool that would serve to stream line those functions for ease of use. We were eager to give FMX a try,and have not regretted our decision. Now, we have all of our necessary functions in one web-based location. Management of assets, supporting scheduled events, and resolving maintenance requests have never been easier. Training was a breeze, and full implementation of FMX was a reality for us in only a few days. The customer support that we receive is phenomenal, and it is a relief to know that help is only a call or email away. One of the fringe benefits of this software is that we are saving operating money simply by using FMX. We are able to track and maintain our assets better, we are not wasting time making extra steps to support events, maintenance requests can be taken care of "on the fly", and everybody is on the same page now. No more double-booking spaces, forgotten work tickets, ignored planned maintenance or guessing when to perform procedures. The value of FMX makes this tool a must-have for any Facility Manger! Review Source DL Desmond L. Director of Facilities Education Management Used the software for: 2+ years ### "We have been using FMX for the last 2 years and overall it was not very intuitive. Too much grey." March 26, 2018 3.0 It was a favorable product. Except for the resolving of the tickets and filters for reporting. Pros Very secure system. Even though we could not get our staff/users to use the software. Not too much to say wasn't a good fit for us Cons Not very intuitive. The user experience was at times challenging. We had a few models that we never got around to use. Review Source CN Cort N. Project Engineer Textiles Used the software for: 6-12 months ### "Almost there" December 11, 2018 5.0 Overall I am pleased with FMX. If the ios issue got resolved I would be very happy with the software. Pros On computers it is a great product. The calendar is strong and scheduling is easy Cons Needs a dedicated ios app. The web based GUI is difficult to use on mobile devices which is what all of our engineers use Review Source Response from Facilities Management eXpress December 18, 2018 Hi Cort! Thank you for taking the time to write such a great review for FMX. We are so glad to hear that FMX is working well for everyone at Health Systems Cooperative Laundries! Please do not hesitate to reach out with any questions or concerns. Our Support Team is always ready and willing to help! Thanks again for writing this awesome review, and for being such a loyal customer! We look forward to continuing to work and grow with you! TR Todd R. Director of Public Works Government Administration Used the software for: 6-12 months ### "Works for us" April 4, 2019 5.0 We are happy with FMX and the support from the FMX team. We are still learning all of the features and are looking forward to using it too it's full potential Pros Compared with other products we looked at, we liked it's simplicity and ease of getting in and using the product without a big learning curve. Cons With any new software, there is always a learning curve. While FMX was easier than other products, there is always a training and learning period and FMX is software. Review Source AH Anthony H. Facilities Manager Primary/Secondary Education Used the software for: Less than 6 months ### "Simplified productivity" June 2, 2016 5.0 Pros The software is incredibly easy to use, and the customization is virtually limitless. Our program simply provided FMX an approximation of what we wanted to do, how we wanted to use the software, they plugged all the information in and we were up and running in no time. Before FMX, we averaged about 45-50 work orders and requests per month, with approximately 7-10 of those being unnecessarily submitted. After FMX, we average 75-80 work orders per month, with each being fundamental to the success of our program, and each being completed in a timely fashion. FMX has organized, simplified, and amplified our facilities productivity. Cons I guess I will say, the aspect of this product I like least is there is no way to have a running total of expenditures for each physical location that work has been performed on. To specify, although each request does allow the end user to add a total cost per work order, as an administrator, I cannot simply open a specific location and visually see a total amount spent for any given timeframe, e.g., $X/year, or $X/month, etc. Now that I have said this, I must admit, our program has only been using FMX full time for approximately 3 months, and it is very possible that my issue is in fact a non-issue. I simply haven't asked if it can be customized as such. Take this negative comment with a grain of salt. Review Source HG Hannah G. Coordinating Administrative Assistant Religious Institutions Used the software for: 6-12 months ### "Highly Recommend Great Product" January 13, 2017 5.0 We have been very satisfied with this product, which we have used almost a year now. It is easy to use, high quality, and has great customer support to help with any questions we do have. We love the ease to add modules suited to our needs. FMX also continues to update their product regularly and make improvements. We have used a couple similar products which do not compare with FMX. We're excited to continue using FMX and see how they continue to adapt their product. Pros Add modules as needed and per needs of user, edit modules and request forms easily, excellent customer support and training Cons I would really love recurring dates for Transportation requests, Transportation Module does not seem as up to date as other modules Review Source RP Raymond P. Assistant Maintenance Manager Maritime Used the software for: 1-2 years ### "Outstanding program for business" August 14, 2019 5.0 We are able to create and track all work requests through tickets and closure rates. Pros The best parts about FMX: Ease of use Customer support Customization Reports Tracking Charts/graphs/utilization Cons Not a thing. It's a great tool to use for our company and we try and utilize it every day. Review Source MM Mathew M. Campus Supervisor Education Management Used the software for: Less than 6 months ### "Great product for a great price. Quick to help in understanding product and improving it." March 22, 2018 5.0 I received the benefit of having a fluid facility requests process along with tracking equipment purchases, inventory tracking, and vehicle maintenance recording. Pros I like how flexible the software is. The team is always working to improve it as well, and it continues to become better and more flexible. And the team is always available to help me understand and maximize the software's flexibility. Cons What I like least about the software is that it cannot do everything that I can imagine. Which is not saying much, because some things that I have imagined trying to do has either eventually been added as a feature or I found a work around. Review Source Response from Facilities Management eXpress March 27, 2018 Hi Mathew! Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its flexibility! Please do not hesitate to reach out with any questions or feature requests moving forward! We are always looking for ways to better enhance our software! Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you! jM jenn M. admin Warehousing Used the software for: 6-12 months ### "FMX Review" December 4, 2018 4.0 FMX has helped our maintenance team stay organized. It has made it much easier to assign work to our employees rather than printing out paper. Pros Keeps the Maintenance team organized with work orders. Cons It can get confusing when dealing with different types of access Review Source Response from Facilities Management eXpress December 5, 2018 Hi Jenn! Thanks for taking the time to write a review! It's great to hear that you're a fan of FMX, and that it's been helpful for you all at Gloucester. Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience. Thanks again for writing this review, and for being such a loyal customer! Please do not hesitate to reach out with any questions and/or feature requests at any time. We are always happy to help! DW Dennis W. Director of Technology Primary/Secondary Education Used the software for: 6-12 months ### "Portal for all requests" December 17, 2018 5.0 Pros Simplifies the various portals into one clean portal where workers can request maintenance, helpdesk, transportation and other types of request that typically use a ticketing system to complete work orders. Cons No mobile app at this time. No way to merge duplicate tickets. No shortcuts to manage tickets via email response (ie close a ticket from an email instead of signing into web interface to close the ticket). Review Source BS Bruce S. Director of Maintenance Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "FMX isn't just for your Facility Management" June 13, 2019 5.0 Our fleet of 400 pieces of equipment is now fully manageable to determine total cost of ownership, track parts, mechanic hours and productivity and provide senior management with solid and accurate reporting to understand the health of our fleet. Pros FMX could also stand for Fleet Management eXpress because of it's open architecture approach to create data fields, worker order workflow, parts inventory, technician productivity management as well as the vast and flexible reporting capabilities. If you need a standalone system that is easy to use, accurate and is supported by a company with the best customer service I've ever experienced, contact FMX for your free demo. Cons I honestly can't think of anything at this stage I don't like. Do I have more to learn, sure but that will come with practice and patience. Review Source SB Sharon B. Administrative Secretary/Building Use Primary/Secondary Education Used the software for: 1-2 years ### "Very good product" December 4, 2019 5.0 Pros Very easy to learn and navigate. Can easily walk people through it to use. Cons Would like to disable the reoccurring weekly schedule feature to only be custom so all requests have exact dates that wouldn't include holidays that we have to go back an take out. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.