--- title: "FMX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FMX Software - reviews, pricing plans, popular comparisons to other Work Order products and more." source_url: "https://www.capterra.com/p/130563/FMX/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # FMX Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FMX ## What is FMX? FMX is cloud-based work order software that helps facilities and maintenance teams capture, prioritize, assign, and resolve work requests through one configurable platform with a full mobile experience for technicians. Staff submit requests through intuitive, configurable forms on any device. Tickets can be auto-assigned by location, asset, or skillset, and routed through approval workflows when needed. Technicians resolve work orders via mobile app, logging labor, parts, and costs as they go. All resolution data rolls up automatically to asset-level reporting. Parts logged on a ticket automatically deduct from inventory and trigger low-stock alerts. Configurable reports surface recurring issues, response times, and cost trends. A public map-based portal lets community members report issues without an FMX account. Used across education, government, property management, and industry. FMX maintains a 98% CSAT, 97% renewal rate, and 2-hour support response time. ## What is FMX used for? [Maintenance Management](https://www.capterra.com/maintenance-management-software/)[Work Order](https://www.capterra.com/work-order-software/)[Facility Management](https://www.capterra.com/facility-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 454 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - CMMS / 2026 - Facility Management / 2026 - Maintenance Management / 2026 - Preventive Maintenance / 2026 - Work Order / 2026 - Asset Tracking / 2025 - Building Maintenance / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FMX?[Manage this product listing](https://www.g2.com/products/fmx/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FMX 4.7 (454) VS. [4.8 (1,080)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (453) Ease Of Use 4.8 (1,785) Value For Money 4.7 (355) Value For Money 4.7 (1,611) Customer Service 4.9 (416) Customer Service 4.8 (1,691) ## FMX alternatives [4.8 (757)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (1,490)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.9 (121)](https://www.capterra.com/p/90092/eWorkOrders-CMMS/reviews/) Starting price $45.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (629)](https://www.capterra.com/p/74916/Fiix/reviews/) Starting price $45.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/130563/FMX/alternatives/) ## FAQs about FMX Overview ### What problems does FMX solve? FMX solves scattered maintenance, IT, transportation, and space-request workflows by routing tickets, assignments, updates, and approvals through one central system. Its calendars prevent double-booked rooms, vehicles, and equipment, while planned-maintenance schedules, asset records, and reports support facilities managers, school districts, churches, municipalities, and multi-site operations teams. Answer based on 245 reviews Overview ### Which roles and teams benefit most from FMX? FMX is most used by facilities managers, directors, coordinators, and maintenance teams managing work orders, preventive maintenance, asset records, and vendor activity. Operations and office administrators use it to organize service requests and building needs, while IT leaders, property managers, and executives monitor equipment, budgets, and operational status. Answer based on 406 reviews Overview ### What company size and industries is FMX built for? FMX is built primarily for midsize organizations, which represent 45% of reviewers, and Education Management, its top industry at 25%. It also serves small businesses (43%) and enterprises (11%), with use across K-12, higher education, government, property management, manufacturing, healthcare, hospitality, faith-based, and private-sector organizations. Answer based on 441 reviews Features and Usability ### What are the key features of FMX? FMX includes work order management and work order creation for submitting, finding, assigning, and closing maintenance requests. Preventive maintenance and maintenance scheduling support recurring tasks, due dates, and completion tracking. Mobile access lets technicians manage work in the field, while asset tracking, service history, and facility scheduling cover equipment records and space calendars. Answer based on 53 reviews Integrations ### Which third-party tools and platforms does FMX integrate with? FMX integrates with Google Calendar for scheduling and supports over 20 integrations across access control, student information, athletics, fleet, and identity management. Catalog options include Okta, Avigilon Alta, Blackbaud Altru, Blackbaud Enrollment Management System, EventLink, Samsara, Veracross, and Zonar. Answer based on 13 reviews Getting Started and Support ### How easy is it to onboard and train a team on FMX? FMX offers in-person and live online training, webinars, documentation, and videos. Reviewers report that frontline staff, including less tech-savvy and occasional users, often learn ticketing and basic navigation after little or no training. Administrators and users managing reports, advanced features, or department-specific configurations may need additional sessions and time. Answer based on 38 reviews Getting Started and Support ### What customer support options does FMX offer, and how do users rate the experience? FMX offers email/help desk, FAQ/forum, knowledge base, and phone support. Users commonly describe support as responsive, helpful, and effective at resolving questions, configuration requests, and implementation needs, often with same-day replies. Some users report uneven experiences depending on the representative, vague online help, or needing support for tasks they expect to handle independently. Answer based on 154 reviews Security ### How does FMX handle data security and access control? FMX uses single sign-on for access in some deployments, allowing users to sign in through their company credentials. Reviewers also report that SSO may be unavailable and fingerprint login is unsupported, requiring users to manage separate software IDs and passwords. Answer based on 10 reviews ## See trending topics mentioning FMX [Which maintenance management software works for organizations with more than 500 employees that have outgrown small-team tools?](https://www.capterra.com/maintenance-management-software/trending-topics/which-maintenance-management-software-works-for-organizations-with-more-than-500/) Last updated on October 27, 2026 ### Which maintenance management software works for organizations with more than 500 employees that have outgrown small-team tools? Answered by Capterra Research Analyst Team [Which work order software tracks the spare parts and inventory used on each work order?](https://www.capterra.com/work-order-software/trending-topics/which-work-order-software-tracks-the-spare-parts-and-inventory-used-on-each-work-order/) Last updated on October 26, 2026 ### Which work order software tracks the spare parts and inventory used on each work order? Answered by Capterra Research Analyst Team [How do dispatchers assign work orders by date on a drag-and-drop calendar in work order software?](https://www.capterra.com/work-order-software/trending-topics/how-do-dispatchers-assign-work-orders-by-date-on-a-drag-and-drop-calendar-in-work-order/) Last updated on October 26, 2026 ### How do dispatchers assign work orders by date on a drag-and-drop calendar in work order software? Answered by Capterra Research Analyst Team [How can a facilities team new to maintenance software get responsive vendor support and hands-on setup help?](https://www.capterra.com/facility-management-software/trending-topics/how-can-a-facilities-team-new-to-maintenance-software-get-responsive-vendor-support-and/) Last updated on October 26, 2026 ### How can a facilities team new to maintenance software get responsive vendor support and hands-on setup help? Answered by Capterra Research Analyst Team ## Who uses FMX? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 3,290 Work Order reviews Capterra data shows that buyers of work order software rank the following features as their top priorities: - **Maintenance Scheduling** (**44%** of reviewers rated this feature as critical) - **Billing & Invoicing** (**61%**) - **Work Order Creation** (**55%**) FMX supports all three of the features reviewers rate most important: **Maintenance Scheduling**, **Billing & Invoicing**, and **Work Order Creation**. Together, these capabilities help businesses plan recurring service needs, create and assign work quickly, and manage charges accurately, allowing teams to keep maintenance operations organized and complete jobs with better visibility from request through payment. Scheduling 4.5 (42) 73.81% of 42 reviewers that rated this feature as important or highly important FMX offers flexible scheduling tools, including drag-and-drop calendar features and custom fields. Reviewers appreciate how it simplifies assigning work, managing emergencies, and tracking space usage, making organization and project management much easier. Billing & Invoicing 4.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Work Order Creation 4.9 (41) 75.61% of 41 reviewers that rated this feature as important or highly important With FMX, you can quickly create work orders using customizable forms tailored to your needs. Reviewers appreciate how easy and intuitive it is for staff and students to submit requests, attach photos, and receive updates, making issue reporting fast and efficient. Mobile Access 4.5 (56) 80.36% of 56 reviewers that rated this feature as important or highly important FMX enables you to access and manage tasks from any mobile device, supporting work on the go. Reviewers appreciate the convenience and flexibility, though some wish for a dedicated app and note occasional challenges viewing attachments on smaller screens. Preventive Maintenance 4.5 (71) 77.46% of 71 reviewers that rated this feature as important or highly important You benefit from FMX’s preventive maintenance scheduling, which helps track and plan recurring tasks. Some reviewers find it user-friendly and valuable for asset upkeep, though a few mention limited filtering options and the need for initial setup time. Work Order Management 4.8 (68) 86.76% of 68 reviewers that rated this feature as important or highly important FMX gives you streamlined tools to assign, track, and update work orders. Users think the system is easy to use, with strong filtering, sorting, and notification options that help teams stay organized, prioritize tasks, and maintain clear communication throughout the process. FMX 103 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Summarization: Uses AI to condense large amounts of text, audio, or video data into a coherent form - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Asset Assignment: Assign assets to users, job sites, and vehicles to ensure accountability - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Budget Tracking: Track actual spending to ensure it's in line with the planned budget - Budgeting/Forecasting: Create budgets based on historical data and future projections - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Checklists: An itemized to do list that can be edited as tasks are completed - Commercial Properties: Designed to serve commercial properties - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contract/License Management: Track, store, and access client contracts or licenses - Contractor Management: Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Downtime Tracking: Track unplanned equipment or network failures - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Equipment Tracking: Track the location of specific equipment at all times - Facility Asset Management: Manage and track high-value assets including office equipment, furniture & more - Facility Management: Manage the maintenance of building facilities - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - For Mechanical Equipment: Specifically for mechanical devices such as vehicles, factory equipment, and tools that include ductwork - For Schools: Designed to be used by kindergarten, primary, middle, and senior secondary schools. - Funding Source Tracking: Track the origins of funds to uphold compliance with grant requirements for use/disposal and to ensure future funding. - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Historical Reporting: Information, data and reports that are being tracked over time - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Auditing: Cross-checking financial records with physical inventory counts and records - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - IoT Integration: Integration with Internet of Things devices to automate real-time tracking, data collection and other processes - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - Job Management: Manage and track all job information and associated tasks - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - K-12: Software designed for kindergarten through 12th grade schools - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: FMX enables you to access and manage tasks from any mobile device, supporting work on the go. Reviewers appreciate the convenience and flexibility, though some wish for a dedicated app and note occasional challenges viewing attachments on smaller screens. - Multi-Location: Manage and support multiple locations - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Parts Management: Track parts inventory levels and manage re-stocking - Predictive Maintenance: Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms - Preventive Maintenance: You benefit from FMX’s preventive maintenance scheduling, which helps track and plan recurring tasks. Some reviewers find it user-friendly and valuable for asset upkeep, though a few mention limited filtering options and the need for initial setup time. - Prioritization: Arrange tasks based on the level of priority or urgency - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Purchase Order Management: Create, send, and track purchase orders and their statuses - QR Codes: Matrix barcode that stores information - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reorder Management: Purchase and replenish product stock based on inventory levels and needs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Allocation: Assign available resources to various projects and tasks - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: FMX offers flexible scheduling tools, including drag-and-drop calendar features and custom fields. Reviewers appreciate how it simplifies assigning work, managing emergencies, and tracking space usage, making organization and project management much easier. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Status Tracking: Track the status over time for a request, process, asset, or transaction - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Technician Management: Oversee technicians and track their assigned work orders - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Warehouse Management: Manage and track operations and inventory within warehouses - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty - Work Order Creation: With FMX, you can quickly create work orders using customizable forms tailored to your needs. Reviewers appreciate how easy and intuitive it is for staff and students to submit requests, attach photos, and receive updates, making issue reporting fast and efficient. - Work Order Management: FMX gives you streamlined tools to assign, track, and update work orders. Users think the system is easy to use, with strong filtering, sorting, and notification options that help teams stay organized, prioritize tasks, and maintain clear communication throughout the process. - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (450) 4.5 Based on 450 reviews ## Pricing Value for money 4.7 (355) Free Trial [View pricing plan details](https://www.capterra.com/p/130563/FMX/pricing/) Basic Custom Quote Available It includes: - Facilities management - Maintenance management - Work Order Management - Preventive Maintenance - Equipment Maintenance - Inventory Management - Purchase Order Management Value for money 4.7 (355) 4.7 Based on 355 reviews ## Integrations [ Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ Zonar](https://www.capterra.com/p/126605/Ground-Traffic-Control/)[ Mosyle Business](https://www.capterra.com/p/183343/Mosyle-Business/)[ Arbiter Registration](https://www.capterra.com/p/145319/FamilyID/)[ Blackbaud Altru](https://www.capterra.com/p/212448/Blackbaud-Altru/)[ Veracross](https://www.capterra.com/p/20395/Veracross/)[ Blackbaud Enrollment Management System](https://www.capterra.com/p/205393/Blackbaud-EMS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (416) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (416) 4.9 Based on 416 reviews ## User reviews Overall rating 4.7 Based on 454 reviews Filter by rating Counts reflect reviews available in this feed. 5(324) 4(122) 3(8) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful EA Executive Assistant of Business and Admin Services Executive Assistant of Business and Admin Services Used the software for: 3-5 years ### "Great customer assistance." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 29, 2026 It has helped organize over the years but everyone in my district would prefer a system that communicates two ways. Pros The Customer Support, and time I do have an issue they are responsive even if they are not able to help. Cons The system does not communicate two ways with other calendars, so a internal request is put on google it does not transfer or conflict on FMX. FT Facilities Technician Facilities Technician Used the software for: Less than 1 year ### "FMX Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2026 Overall my experience is very positive. Comparing FMX with previous maintenance management and facilities software, there are plenty of features that I didn't know I needed until I started using FMX. Pros I like the customization and the user friendliness of the FMX website. I also really like the maintenance requests workflow. The customer support is top notch as well. Cons The phone application is in need of a complete overhaul. There is no sorting feature on the app and when managing 300+ buildings and 6000 pieces of equipment it is not user friendly. MD Maintrnance Director Maintrnance Director Used the software for: 3-5 years ### "Greensville County Schools" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 22, 2026 I am very satisfied with FMX. It is fairly simple to use for most people. It easy to manage. Once I get asset management up and running it will be even better. Pros Being able to assign multiple people to the same work order. Being able to communicate within the app is also very helpful. Cons There is really not much that I don't like about FMX. Most issues are user issues, like the person putting in the work order is no specific enough. It would be helpful if work orders that were put on hold could be moved into another tab and then moved back when the hold was removed. PT PowerSchool Technology Admin PowerSchool Technology Admin Used the software for: 1-3 years ### "Great System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 21, 2026 Great experience and had no issues. Support has been great if there was a question and just a 10 out of 10. Pros Easy to use and loved how there is basically no major training that has to be done. Everyone caught on great. Cons I don't have any complaints about FMX. Would like to get our bus maintenance on it eventrually, but not sure if that will go over well with the mechanics. AA Adminstrative Assistant Adminstrative Assistant Used the software for: 3-5 years ### "Great program" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 21, 2026 FMX has be a great tool and customer service is very helpful and friendly. My experience has be nothing but positive Pros User friendly and is very easy to create and track work orders It has been great for tracking inventory and equipment Cons Need to be able to create custom reports. There should also be a feature automatically let you know that an invoice is due or past-due DO Director of Campus Operations Director of Campus Operations Used the software for: 1-3 years ### "Director of Campus Operations " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 21, 2026 I have had a great experience with FMX. They are extremely responsive and supportive. They are willing to assist with any challenges or ideas you may have. Pros Customer service is excellent and the modules are customizable. The system is user friendly and easy to navigate. Cons Nothing. The product and service is top notch. I can’t think of anything I dislike. There are some improvements I’d like to see in the future and I was able to share them for consideration. SO Supervisor of Maintenance and Grounds Supervisor of Maintenance and Grounds Used the software for: 3-5 years ### "Upgrading through simplification" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2026 Overall we are happy with switching to FMX, we have since added more modules across other departments Pros The overall platform is very flexible and easy to work with. Admins, technicians and the end users can easily use FMX without extensive amounts of training. We created a 1 page guide for most users that we would send via email with the link to the website. That was typically enough to get them logged in and create requests without further assistance. Our last work order system was not as easy to use or straight forward. Overall as the Admin for my district I find FMX to make my processes much easier and faster to complete on a daily basis. Cons sometimes the load times on FMX webpages take a bit of time. I have yet to figure out if it is a bandwidth problem on my end or the FMX side. FM Facilities Manager Facilities Manager Used the software for: 3-5 years ### "Happy with FMX" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 21, 2026 I like the ability to have individual employees submitting work requests which allows accurate tracking and communication on progress and costs. The utility module and the ability for AI to read the bills which reduces data entry for me is huge and allows me to track and run cost reports with ease. Pros Ease of use and ability to track open work requests, preventative maintenance, asset management, utility tracking and planning requests. Cons The cost has become higher than when I originally started using FMX in the school system. I would like to have the ability to have some managers close out work orders without paying the administration cots per manager. It really doesn't make any sense why we're limited to five. Their work does not add to the FMX support workload. MT Maintenance Technician Lead Maintenance Technician Lead Used the software for: 1-3 years ### "A Positive Review with one MAJOR Request" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2026 Overall, I'm very pleased with FMX. It offers the best, overall experience with the capability to do multiple types of tracking and planning. The contacts at FMX have always been helpful and quick to respond. The requester side of FMX is also user friendly as many fellow employees who are not tech savvy have been able to quickly learn and utilize the system. Pros Ease of creating WOs, PMs, adding equipment and locations. Customization of notifications is helpful so my inbox is not inundated. The addition and updates of IRIS recently has been helpful in navigating new work flows within the system. Cons The inability to set up auto assigning of work in an on-call rotation setting. There is a need to have a way to assign afterhours work automatically to the person who is on call. On-call rotates weekly, and to have a system that knows who to assign the work to according to the on-call schedule would streamline this current labor-intensive task. Manager/supervisor currently has to monitor email for notifications during afterhours and assign the WO to the appropriate person, which means these individuals are never fully "off the clock." HO Head of Facilities Head of Facilities Used the software for: 1-3 years ### "A Facilties Must" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 21, 2026 Program overall is great, but think there are many tweaks that should be made to help utilize there product. Pros Constantly, improving their services. The team in general is sold on their own product so they don't have to "sell" it. Cons Catch and release aspect is annoying. The person who sold the program should stay more involved. The AI portion is not of any use and should be remodeled. [View all Reviews](https://www.capterra.com/p/130563/FMX/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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