# Page 5 | FMX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is FMX the right Facility Management solution for you? Explore 420 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130563/FMX/reviews --- FMX 4.7 (420) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of FMX ## Showing most helpful reviews Showing 101-125 of 420 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SE Stephanie E. Associate Director Education Management Used the software for: 1-2 years ### "The Perfect Fit" January 16, 2020 4.0 FMX has provided the tracking system we needed and a communication piece that our users love. Users love this system for checking on status of orders or adding notes, photos, etc. Our overall experience has been excellent. The staff at FMX are friendly, helpful and, if any issues/questions arise, they quickly address the problem, which has been very few. I highly recommend FMX. Pros FMX is extremely easy and intuitive for our users which range from students to academic professionals. It is an excellent communication and tracking system that allows users to attach photos. As the system administrator, it is extremely easy to setup, maintain and add users, especially since I'm not an IT professional. Cons There really isn't anything that we don't like about the system as it has been a perfect match for our needs. Reason for choosing FMX Since our needs are simple, as we were not looking for a major asset management system, this was the perfect fit in terms of it's simplicity, which I understand is what the founders and designer of the system had in mind. Review Source TB Tony B. Superintendent Education Management Used the software for: 1-2 years ### "Great program to keep track of schedules, transportation, and work requests for my school district" March 22, 2018 5.0 Simplification to the 4 areas that we run through the software. The best part is I can approve when I am not at my desk. Under the old paper method, everything sat on my desk until I returned. Pros ease of use, keeps track of work request and progress/completion timeline. Almost everyone in my organization finds it easy to submit a request in one of the 4 modules we run. Cons At times, sends to many emails, but the enhancements over the past couple years has allowed users to edit this preference to a level that they are comfortable with. If I am doing a list of building use requests, I have to open each to approve. Wish I could click on the ones I want to approve, click approve and then approve all at one time, and not individually. Review Source Response from Facilities Management eXpress March 27, 2018 Hi Tony! Thank you for taking the time to write such a wonderful review about your experience with FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its ease of use! It¿s great to know that you have found the enhancements over the past couple of years to be accommodating to your needs, and we will make sure to always take your requests, such as these, into consideration as we continuously work to enhance the FMX software! We will keep you posted on any new features! Thanks again for being a loyal customer and writing this great review. We look forward to continuing to work with you! Mike B. Assistant Superintendent Education Management Used the software for: 6-12 months ### "FMX calendar" December 7, 2018 5.0 FMX has been a great calendar program and we are looking to utilize the maintenance program in the future due to the quick response we get with issues. Pros FMX customer service is excellent and the calendar program has fit our needs. Cons FMX takes a good solid year to integrate with existing processes as any software would. The good news is the customer service is excellent. Review Source Response from Facilities Management eXpress December 10, 2018 Hi Mike! Thank you for taking the time to write such a great review for FMX. We are so glad to hear that FMX is working well for everyone at Forest Hills School District! It's great to know that you have had a good experience with our Customer Success Team. Please do not hesitate to reach out with any questions and/or feature requests at any time. We are always happy and ready to assist! Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you! RH Roy H. Director of maintenance Facilities Services Used the software for: 2+ years ### "Head and shoulders above the rest" October 28, 2019 5.0 The ability for multi departments to input requests and being able to customize views specific to each department is perfect. We maintain a 2200 acre development with multiple buildings, parks, streets, est. We are multifaceted similar to a municipality and FMX was able to customize every feature to fit our community perfectly. We recently added the ability to manage our vehicles and equipment which is very nice. Pros Ease of use. This was our number 1 criteria and FMX stood out from the others Reporting. The dashboard system makes customizing reports effortless. Support. Absolutely important and they have been outstanding Cons We have not come across any down side. Every time we discovered something that was not meeting our need, the support team was quick to modify the program to fit. Reason for choosing FMX Primarily the calendar view function. The demo proved to be very user friendly and we liked the fully custom set up. Review Source VR Verified Reviewer Director of Publications and Marketing Non-Profit Organization Management Used the software for: 6-12 months ### "FMX for request forms" December 4, 2018 3.0 It works well because we are able to utilize it on one platform in one convenient location. Pros It gives you a lot of options for the type of forms you can create. We use it for IT help issues, general maintenance requests, and marketing, media and communications requests. Cons It is pretty much preset on what you can and can't add in. It has some presets that don't work with every form, so you have to select information that is not necessary in order to complete the form. Review Source Response from Facilities Management eXpress December 6, 2018 Hi! Thanks for taking the time to write a review! It¿s great to hear that you¿re a fan of FMX. Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience. Once again, thank you for your support! Please feel free to contact our customer support team if you have any further questions! CK Chad K. Director of Facilities Hospital & Health Care Used the software for: 2+ years ### "Good Value for Money" January 17, 2020 5.0 FMX has enabled us to solve work flow tracking on our maintenance tasks. FMX has also helped us streamline our vehicle allocations through the transport request module. FMX has also helped us on our compliance with being able to ensure compliance related tasks are being done on time and then archived for easy access during audits. Pros Its easy to use and setup. It has a lot of features to fit many needs in an organization. The support is fantastic and they can assist in anything. It is very customizable and overall fairly easy to administer. Cons Not many cons, the largest one for me is there are a few areas that we just cannot customize to our liking, so we have learned to use the system the way it is. FMX is always making updates and improvements, so I expect some of these small specific changes I would like to see will be fixed in the near future. Reason for choosing FMX Unknown Review Source PD Pat D. Facility Manager Real Estate Used the software for: 6-12 months ### "FMX - The best for all of your Facility Management needs. " August 10, 2022 5.0 I wouldn't use any other software. The support staff from FMX has been more than excellent.. great team of support staff and they respond quickly. Pros It is user friendly , easy to navigate , its plain as far as being able to create work orders etc, and its easy for the staff to use. Other programs I used the screen displays were confusing. Cons To me there is no cons to this program. Reason for choosing FMX The program offers everything I need as a Facility Manager to do my job better and more efficiently. Review Source KL Kathy L. Operations Specialist Museums and Institutions Used the software for: 1-2 years ### "So much potential" February 1, 2019 4.0 Pros The ability to put multiple departments into one system is great. Once you figure out how to use the features, it's great. Once I submit a ticket, the updates I receive are in real time and allow for conversations to be held back and forth through email, rather than having to go into the system each time to post/review an entry. Cons This could just be how my company has it set up, but the time frame given for something is simply not in real time. We have our facilities system integrated into FMX. We have our thermostats controlled by our facilities team. We have to submit a ticket through FMX to get a room temperature adjusted. It puts the ticket completion date out as 2 weeks from submission. Granted, it doesn't take 2 weeks for a room temperature adjustment to be taken care of but it can be a little disheartening to those new to the system. Review Source Response from Facilities Management eXpress February 21, 2019 Hi Kathy! Thanks for taking the time to write a review! It's great to hear that you're a fan of FMX. Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience. In your review, you mentioned that the completion date for your thermostat adjustment requests is set to two weeks out from the submission date. We would love to help you set this up so that you don't have such a long gap in time! Someone from our support team will be reaching out to you shortly to assist you with this! Once again, thank you for your support! lR latina R. commercial facilities & energy coordinator Used the software for: 1-2 years ### "pleasant" March 22, 2018 4.0 Pros Ease of use and user interface Downtime Calculation Reporting dashboards Can integrate multiple service departments and have user autonomy Cons Don't like the "hard-coding" of request type colors because if a task is delinquent, it will never change color. Would prefer code to allow for "request type colors" to change to "state colors" if task(s) goes delinquent. Would prefer a guide/library on what "features" mean and allow regarding user levels Inventory calculation isn't as start forward When request is placed on "hold" how is time calculated once request is taken off "hold" Enhance filters with in planned maintenance module down to "type" when displayed on calendar Allow for filters on calendar to display service request module and planned maintenance module down to "type" Review Source Response from Facilities Management eXpress March 27, 2018 Hi Latina! Thank you for taking the time to write a review for FMX! We are happy to know that you find the FMX software easy to use! I'd like to learn more about some of your desires for the software, so I will be reaching out shortly to discuss this further with you! Thanks for being such a loyal customer; we look forward to continuing to work and grow with you! CR Colin R. Equipment Specialist Printing Used the software for: 6-12 months ### "FMX has provided a very user-friendly solution for organizing the management of all my equipment. " March 22, 2018 5.0 Keeping track of preventative maintenance and repairs for 326 pieces of production machines and facilities equipment across 5 buildings was overwhelming before FMX. It is so much easier having a software solution that provides reminders, calendars, work request tickets, inventory, and reporting all in one solution. Pros The calendar module and the preventative maintenance module are very useful for staying on top of equipment issues in a very easy to use platform. The maintenance request module is very easy for all of my operators to accurately record their requests for help. The reporting module is very helpful when pulling reports for my upper management. Also, the FMX support staff is incredibly responsive and helpful!! Cons In the main calendar view module, there are no notification icons to visually see that a new request has been added, modified, or responded too. Review Source Response from Facilities Management eXpress March 27, 2018 Hi Colin! We really appreciate you taking the time to write such an outstanding review for FMX! It is so exciting to know that you are such a huge fan of FMX, especially when it comes to its ease of use when organizing your equipment items. Thank you for the suggestion for FMX to add notifications to the calendar view regarding new and modified requests. I would be happy to pass this request along to our development team! Thanks again for being a loyal customer and writing this great review. We look forward to continuing to work with you! JK Jennifer K. Project Manager Commercial Real Estate Used the software for: 2+ years ### "Very easy to use, excellent customer service" March 16, 2021 5.0 We mainly use FMX as a facilities maintenance request and project request software. Overall, we love the ease of use and the customer service. Pros Very easy to setup, easy to use without much training, and excellent customer support. No user account limitation. Set yearly cost. Cons Since this is a software for facilities, having floor plan option is quite necessary. Switched from [MicroMain](https://www.capterra.com/p/119615/MicroMain-Maintenance-Software/) MicroMain. Not user friendly. User limitation, charges us per user account. Need to send staff to training to use the software. Setup was complicated. Review Source JW Jim W. Executive Director Real Estate Used the software for: 1-2 years ### "FMX - one year out and we're happy" January 15, 2020 5.0 FMX has greatly improved our abilities with respect to organization of information, ease of reporting, monitoring follow through on work orders, scheduling preventative maintenance, and planning for future capital replacement needs. Pros Ease of use, scalability, alignment with our needs Cons There are a few aspects of functionality that are not available, which FMX understands and indicates they are working to put in place as others clients have expressed similar interest. Reason for choosing FMX Positive sales experience with regard to personal interactions, effort made to introduce the product functionality in detail, price point, and functionality that aligned well with our organization's needs. Review Source KS Karla S. Administrative Assitant Facilities Services Used the software for: 1-2 years ### "Calendar and Scheduling end all be all!" September 28, 2022 5.0 Great! Any time I've had an issue or something not working right the service team has been very responsive and quick to act on my concerns. Pros the notifications so that building and facilities are notified of event bookings at the same time. Cons It's easy to over complicate with all the customization options, just remember to start simple and you can always add. Review Source VR Verified Reviewer Director of Technology Infrastructure Education Management Used the software for: 6-12 months ### "Amazing piece of software. " March 22, 2018 5.0 Pros Ease of use, functionality, configuration. This was a super easy roll out to our users and I can't recommend it enough. Cons Nothing that I can think of at the moment. We have suggested several changes that could improve the software, but nothing is a "con" per se. Review Source Response from Facilities Management eXpress March 27, 2018 Hi! Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its ease of use and configuration! Thanks again for being a loyal customer and writing this wonderful review. We are continuously finding ways to improve our software, and your wonderful feature requests make that even more possible! We look forward to continuing to work with you! VR Verified Reviewer Director of Facilities Education Management Used the software for: 6-12 months ### "Room booking system" December 18, 2018 4.0 Good experience generally, but really need the Google calendar integration Pros Intuitive to a major extent so only a short training video required Cons Integration with Google Calendars is not good enough and is stopping us from fully utilising all the features and benefits Review Source Response from Facilities Management eXpress December 19, 2018 Hi! Thank you for taking the time to write such a great review for FMX. We are so glad to hear that FMX is working well for everyone at your organization! Please do not hesitate to reach out with any questions and/or concerns at any time. Our Customer Success Team is always happy and ready to assist! Thanks again for writing this awesome review, and for being such a loyal customer! We look forward to continuing to work and grow with you! zP zachary P. Facilities Operations Manager Retail Used the software for: 1-2 years ### "Best company Investment" November 26, 2019 5.0 Nothing but positive, especially when it comes to productivity. Pros The number 1 PRO to this software is how it cuts your time spent facilitating, scheduling and organizing requests for you team in half. I spend 50% less time using FMX because of its easy to use platform to complete tasks than our company's previous ways. It is great! Cons Report update time. I wish reports were in live time. Sometimes when I look at an inventory report it states updates as of 18 hours ago, at certain times I need 100% accuracy and do not think we should have to wait for it to update that infrequently. Switched from [SunLync Select](https://www.capterra.com/p/46328/SunLync-Select/) Easier and better platform for maintenance Review Source KJ Kell J. Property Maintenance & Projects Supervisor Used the software for: 2+ years ### "This software has greatly improved the way we do maintenance. " March 25, 2018 4.0 Pros Great at communicating with team members and clients. User-friendly and the interface looks good. The reporting tool that helps communicate to stakeholders how resources are being used. The number of features included. The multiple users that can be assigned to a task Cons We use our phones to check our tasks but unfortunately, there is no phone app available yet. This is small but being in a different time zone and not have the quick option of a phone call. Review Source Response from Facilities Management eXpress March 28, 2018 Hi Kell! We really appreciate you taking the time to write such an outstanding review for FMX! It is so exciting to know that you are a fan of FMX, especially when it comes to maintenance tracking and reporting! Thank you for the wonderful feature requests! We are always looking for ways to best enhance our software, and information like this helps us to do just that! Thanks again for being a loyal customer and writing this great review. We look forward to continuing to work with you! BS Beth S. Resource Coordinator/custodial Supervisor Facilities Services Used the software for: 6-12 months ### "Customer Success Managers" December 4, 2018 5.0 Our customers now click once to open a portal that will help them request transportation, tech or maintenance support and schedule resources. Providers are able to track hours, equipment use, inventory and plan ahead for projects. Using the response option on the modules keeps pertinent communication attached to requests so no searching through email archives to access additional communication notes. Pros Many of our teams used different software that were not compatible. FMX was able to collaborate with the various leads and provide one system where we all experience success in customer service. The team we worked with at FMX live up to their "Customer Success" titles! Cons Exporting/importing data across all modules would be an asset, but right now only certain modules share information. Review Source Response from Facilities Management eXpress December 5, 2018 Hi Beth! Thanks for taking the time to write a review! It's great to hear that you're a fan of FMX. We're so glad that you have enjoyed working with our Customer Success team! Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience. Please do not hesitate to reach out with any questions and/or feature requests at any time. We are always happy and ready to assist! Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you! DK Dean K. Facility & Maintenance Manager Farming Used the software for: 6-12 months ### "My first six months with FMX" February 3, 2017 4.0 Experience: We selected FMX after reviewing 6-7 other CMMS alternatives. Our decision was based on 1. ease of start up, 2. allowing requestors to submit an email and NOT log into a system, 3. the drop and drag flexibility on the calendar page which makes it simple to move a request to another day, 4. ease of adding a new request, and 5. a program that is simple to customize and move around in. BUT, there are a couple of things I'm looking forward to FMX fixing. First, the ability to customize the work day length on the calendar setting. Currently it is set up with a 24 hour day and I would like to be able to change the day to fit the needs of my operations. As it is it requires a lot of scrolling and makes it impractical for use or planning. Secondly, when approving or deleting requests there are duplicate buttons to push to complete the transaction. This redundancy is not necessary. Customer Support has been terrific and I'm confident that the issues I have will be resolved in the near future. I heartily recommend FMX! Pros Ease of use Drop and drag feature on the calendar Customer support Ease of entering tickets Cons Limitations on customizing the calendar to fit the needs of my operations. The lack of ability to create any report I want whenever I want. There is no app so I am limited to using FMX through my browser on my phone or iPad. Review Source SC Stefan C. Occupational Health & Safety Manager / FMX Admin Airlines/Aviation Used the software for: 1-2 years ### "FMX - facilities management was never so easy" March 14, 2019 5.0 In almost 2 years of working with the app, here are 5 points that i've achieved with the solution offered by them: -connected all departments -work transparency -easy & simple tracking of tasks for each department manager in the company -easy to present information to audits Pros \-easy to use for all users -can customize different functions in a couple of minutes -mobile version of the website is 90% identical to the desktop version, resulting in a very similar interface -easy to administrate users in the platform -easy to track all task, generate reports and present them in a meeting (no need to generate them in advance) -99.8% of time, the system was working -fast support response with our company -constant update of the platform Cons \-the isn't a possibility to restrict user access to a specific location or sub-location in a created building Review Source AS Alyssa S. Maintenance Coordinator Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Good & Bad" October 28, 2019 4.0 Over all it is very user friendly, the customer service and walk through on the whole system was made very simple and explained very well. There are a few things that the development team is working on that would be great to see in the near future. Pros It is very user friendly. When maneuvering around the system. Cons Some of our pricing did not get captured for old work orders. A lot of people are having an issue with the reporting and tracking of the system. We would also like to see batching. As in being able to move several pcs of equipment to a new department instead of doing one pc at a time. Reason for choosing FMX FMX was less complicated and more cut and dry when maneuvering through it. Review Source SB Stephen B. Senior Maintenance Mechanic Food & Beverages Used the software for: 2+ years ### "So much easier than the old way we used to do things!" October 7, 2020 5.0 We have also started to use FMX to inventory incoming and outgoing items in our warehouse. It's nice to be able to tell a client how much inventory they have in stock to the individual piece before they come in for production. Pros This software can track not only frequency of work performed, but also materials used plus individual man hours. We have implemented scheduled repairs before our machines break down by knowing about how long certain parts will last. This is such a time saver being able to schedule major work during down time instead of in the middle of production. Cons Any issues were immediately handled by customer service, so I don't really have any cons to say. Review Source RS Rebecca S. Operations Manager Veterinary Used the software for: 1-2 years ### "Streamline" October 28, 2019 5.0 Pros This system has helped us so much streamline so many processes. I highly recommend this this system. Cons Can't think of anything that we really don't like Review Source MA Michelle A. Human Resources Government Administration Used the software for: Less than 6 months ### "Hard to Beat" March 25, 2022 5.0 Great people who took the time to personalize the presentation and did their homework on our facility in advance. Whenever I have a question, they are always quick to get back to me. Pros I love the ease of the platform and app. Even user friendly for the less than computer savvy types! Cons I have yet to find something I don't like about it! Reason for choosing FMX The people and the ease of the product just really set FMX apart Review Source Raymond T. S. Director of Technology and Summer Programs Education Management Used the software for: Less than 6 months ### "Great platform for combining IT, Maintenance, and Event Requests" December 14, 2018 4.0 The sales, billing, and implementation teams have been great to work with so far. Pros I love that IT, Maintenance, and Event Requests are in the same platform and that it is very customizable. I also love that I can make most settings changes without needing to engage support and that decisions during implementation aren't locked in. Cons I wish FMX had some features of other IT Ticketing Systems and Inventory Management but it checked most of our "boxes" when considering a new platform. Review Source Response from Facilities Management eXpress December 18, 2018 Hi Raymond! Thank you for taking the time to write such a great review for FMX. We are so glad to hear that FMX is working well for everyone at Princeton Academy of the Sacred Heart! It's great that FMX has been able to help your organization have everything all in one. Please do not hesitate to reach out with any questions or concerns. Our Support Team is always ready and willing to help! Thanks again for writing this awesome review, and for being such a loyal customer! We look forward to continuing to work and grow with you! Talk to a Capterra advisor for free and get results within 15 minutes.