Average Ratings

1 Review
  • 2 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 1 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • ATR Systems
  • www.atrsystems.com

About WorkForce One

Modular time and labor management solution with attendance tracking, scheduling, expense reimbursement, and benefit entitlements.


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WorkForce One Features

  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

WorkForce One Reviews Recently Reviewed!

Completely Unsatisfied

Feb 02, 2017
2/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Easily check daily attendance

Cons: Customer service is horrible, horrible, horrible!

Overall: Not a terrible system if your time clock functions properly, and you don't need customer service for your software. If you are lucky enough to get a response from them when you submit a ticket, the answer is generally useless. The system we have has never worked properly in the 4 years we have been using ATR. Though we have submitted ticket after ticket, none of the issues have been resolved. About a month ago, we decided enough is enough and purchased a new system. We contacted the support staff, who was very apologetic, and said that if he had known of the problems we were having perhaps he could have had the issues corrected. In response to that, I sent him an email with several previous email help tickets attached, all of which he was copied on. Our problems were not a priority for this company until we told them we were no longer going to use them.