Likelihood to Recommend:Not LikelyExtremely Likely
Pros: Easily check daily attendance
Cons: Customer service is horrible, horrible, horrible!
Overall: Not a terrible system if your time clock functions properly, and you don't need customer service for your software. If you are lucky enough to get a response from them when you submit a ticket, the answer is generally useless. The system we have has never worked properly in the 4 years we have been using ATR. Though we have submitted ticket after ticket, none of the issues have been resolved. About a month ago, we decided enough is enough and purchased a new system. We contacted the support staff, who was very apologetic, and said that if he had known of the problems we were having perhaps he could have had the issues corrected. In response to that, I sent him an email with several previous email help tickets attached, all of which he was copied on. Our problems were not a priority for this company until we told them we were no longer going to use them.