--- title: "Laborsoft Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Laborsoft Software - reviews, pricing plans, popular comparisons to other Investigation Management products and more." source_url: "https://www.capterra.com/p/130570/LaborForce/" page_type: "product" language: "en" --- # Laborsoft Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Laborsoft ## What is Laborsoft? LaborSoft is a Modular HR Case Management for Labor Relations & Employee Relations solution. Our software includes HRIS integration, incident tracking, grievance and discipline management, and EEO claims management. Our customers range from organizations with fewer than 1,000 employees to global Fortune 500 companies with over 500,000 employees. We are proud to have customers from a broad and diverse range of industries, including: manufacturing, education, government, healthcare, transit, and utilities. ## What is Laborsoft used for? [Investigation Management](https://www.capterra.com/investigation-management-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25000 Per User, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Laborsoft?[Manage this product listing](https://www.g2.com/products/laborsoft/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Laborsoft 4.9 (8) VS. [4.4 (85)](https://www.capterra.com/p/56229/Report-Exec-Enterprise/reviews/) Starting Price $25000 Per User, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (8) Ease Of Use 4.2 (5) Value For Money 4.6 (7) Value For Money 4.3 (5) Customer Service 4.9 (7) Customer Service 4.5 (5) ## Laborsoft alternatives [4.6 (269)](https://www.capterra.com/p/142299/Logikcull/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [IBM QRadar Incident Forensics](https://www.capterra.com/p/230908/IBM-QRadar-Incident-Forensics/) [4.6 (5)](https://www.capterra.com/p/230908/IBM-QRadar-Incident-Forensics/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/230908/IBM-QRadar-Incident-Forensics/) Highest Rated [Rely](https://www.capterra.com/p/265671/Rely/) [4.8 (14)](https://www.capterra.com/p/265671/Rely/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/265671/Rely/) [Legal Files](https://www.capterra.com/p/2600/Legal-Files/) [4.5 (57)](https://www.capterra.com/p/2600/Legal-Files/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/2600/Legal-Files/) [View all alternatives](https://www.capterra.com/p/130570/LaborForce/alternatives/) ## FAQs about Laborsoft Overview ### What company size and specific industries is Laborsoft built for? Laborsoft is designed for organizations across healthcare, transit, education, and utilities that need to manage employee and labor relations issues. The vendor description does not specify a company-size focus, so the product appears suited to a broad range of employers in those sectors. Features and Usability ### What are the key features of Laborsoft? Laborsoft offers activity dashboard, audit management, audit trail, case management, and incident management for tracking compliance-related work. It also includes compliance management, records management, contact management, task management, customizable reports, data visualization, reporting and statistics, secure data storage, multi-location support, status tracking, and third-party integrations. Getting Started and Support ### What training and onboarding options does Laborsoft offer? Laborsoft provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person training supports guided setup, live online sessions and webinars offer instructor-led learning remotely, and documentation gives written reference material for self-paced review and feature lookups. Getting Started and Support ### What customer support options does Laborsoft offer? Laborsoft provides email/help desk and phone support. No reviewer feedback about support experience is available, so user sentiment on response times, helpfulness, or common frustrations cannot be summarized from the catalog data. ## Features AI summary Based on 65 Investigation Management reviews Capterra reviewers highlight these as the most important features to look for in Investigation Management software: - **Search/Filter** (**55%** of reviewers rated this feature as critical) - **Case Management** (**63%**) - **Data Management** (**57%**) Laborsoft includes **Case Management** and **Data Management**, giving teams a clear way to organize investigations, track case activity, and maintain accurate records in one system. However, it does not offer **Search/Filter**. Instead, it provides **Audit Trail** (**56%**), a feature reviewers also view as important, which helps businesses monitor changes, maintain accountability, and support compliance efforts while keeping investigation workflows well documented. Case Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Data Management 4.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Ability to handle large datasets Audit Trail 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. Case Notes 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Access and track notes regarding case activities and updates within case files Incident Management 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Audit Management 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Laborsoft 19 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Case Notes: Access and track notes regarding case activities and updates within case files - Compliance: Implements policies and controls to help the organization meet various compliance certifications and standards, such as SOC 1, SOC 2, SSAE 18, ISO 27001, HIPAA and PCI DSS. - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - Customizable Reports: Alter the layout and content of reports - Data Management: Ability to handle large datasets - Data Visualization: Graphical representation of data - Incident Management: Manage and track all disruptions and incidents - Multi-Location: Manage and support multiple locations - Records Management: Ability to record, store, update, and retrieve information - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Secure Data Storage: Securely stores data to prevent data loss or breaches - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Features 4.8 (8) 4.8 Based on 8 reviews ## Pricing Value for money 4.6 (7) Free Trial User Based Pricing $25,000 Per User,Per Year Value for money 4.6 (7) 4.6 Based on 7 reviews ## Support, customer service and training options Customer Service 4.9 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (7) 4.9 Based on 7 reviews ## User reviews Overall rating 4.9 Based on 8 reviews Filter by rating 5(7) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DS Deroll S. Associate Director, Human Resources-Employee Relations Hospital & Health Care ### "Associate Director, Human Resources, Employee Relations " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 9, 2024 I would give laborsoft a 10 out of 10. I would highly recommend this case management system to any organization Pros I have used laborsoft at my current and previous employers and impressed with the level of customer service and the case management customization. The on-boarding process and implementation team provided exceptional customer service and exceeded our organizations expectations. The customer service responses were immediate 24/7. I would highly recommend laborsoft to any organization. I am most excited about all the new upgrades to come in the future. Cons It would be great if discipline, incidents, attachments, notes, etc, were on one single dashboard when reviewing an employee file. Also, the same for reporting. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IS Isabella S. Associate Labor Relations Representative Utilities ### "easy to learn & use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 May 16, 2024 Overall, I think my experience using LaborSoft has been pleasant. Pros As a new user, I think it is very user friendly. Cons It can glitch at times which can get frustrating. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NS Nina S. Employee Relations Specialist Banking ### "Great Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2024 Overall, we are pleased with product for our business. Customer support is stellar and so quick to respond with a solution or addition to our process. Pros Centralized location for our Employee Relations incidents and cases. Cons When opening a certain incident/case sometimes numerous clicks must be made to complete a task. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AB Angela B. Application Database Support Engineer Information Technology and Services ### "Great HR tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 6, 2024 We haven't fully implemented it at our sites, but I believe we could build it to be a great HR tool. Pros I like the functionality of the software for HR to perform their jobs. Cons It is cumbersome to add new users into the groups. I wish there was a way to add the groups to the user instead of the user to the group. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) The lack of support for Microsoft Access. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DC Dimitri C. Sr. Human Resources Business Partner Government Administration ### "Easy preservation and management of Employee incidents and investigations" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 30, 2024 I am satisfied with the product overall. Other than the search feature it fulfills all the needs and concerns our organization had. Pros Well organized system to capture incident and investigation matters. It has good tracking tools to set diaries for handling and follow up. Documents of all kinds can be easily uploaded for preservation. Cons The search feature to pull up records is clunky. An employee can have multiple incidents and they will not be readily identified or indexed using last name. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CD Chris D. HR Manager Higher Education ### "Humna resources manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2024 wonderful- great customer support. Quick turnaround to our requests, typically within a hour. Pros Ease of use, easy to customize. Can run reports as need. Cons We update 1x week (Fri nights) and sometimes newer employees not yet in system. Reasons for choosing Laborsoft better support, cloud based. Internal system crashed and system was not maintained. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MB Mary B. Disability Benefits Coordinator Government Administration ### "Labor Soft Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2024 Easy program to use and find all information needed in one place. Pros The ease of use. Able to document files, attach documents and everything is stored in one place. If there is an issue or need data dump I contact Labor Soft with immediate response. Cons Nothing, I have used Labor Soft for almost 10 years and have no complaints. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RC Ralph C. Quality Compliance Specialist ### "Use for incident tracking" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 August 1, 2018 Pros Highly customizable, multi file type upload ability, can create different process to track different types of incidents. Auto generate case/incident number. The program has allowed me to track multiple incidents at a time and be able to keep track of the step in each one. Cons Although the software has the ability to send email, it does not link with MS Outlook that I use in my organization. Not able to attach files to email sent through the system. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/130570/LaborForce/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.