# Laborsoft Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Laborsoft the right Investigation Management solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130570/LaborForce/reviews --- Laborsoft 4.9 (8) [View alternatives](https://www.capterra.com/p/130570/LaborForce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Laborsoft Ease of use 4.8 Customer Service 4.9 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DS Deroll S. Associate Director, Human Resources-Employee Relations Hospital & Health Care Used the software for: 2+ years ### "Associate Director, Human Resources, Employee Relations " July 9, 2024 5.0 I would give laborsoft a 10 out of 10. I would highly recommend this case management system to any organization Pros I have used laborsoft at my current and previous employers and impressed with the level of customer service and the case management customization. The on-boarding process and implementation team provided exceptional customer service and exceeded our organizations expectations. The customer service responses were immediate 24/7. I would highly recommend laborsoft to any organization. I am most excited about all the new upgrades to come in the future. Cons It would be great if discipline, incidents, attachments, notes, etc, were on one single dashboard when reviewing an employee file. Also, the same for reporting. Review Source DC Dimitri C. Sr. Human Resources Business Partner Government Administration Used the software for: 2+ years ### "Easy preservation and management of Employee incidents and investigations" April 30, 2024 4.0 I am satisfied with the product overall. Other than the search feature it fulfills all the needs and concerns our organization had. Pros Well organized system to capture incident and investigation matters. It has good tracking tools to set diaries for handling and follow up. Documents of all kinds can be easily uploaded for preservation. Cons The search feature to pull up records is clunky. An employee can have multiple incidents and they will not be readily identified or indexed using last name. Review Source IS Isabella S. Associate Labor Relations Representative Utilities Used the software for: 6-12 months ### "easy to learn & use" May 16, 2024 5.0 Overall, I think my experience using LaborSoft has been pleasant. Pros As a new user, I think it is very user friendly. Cons It can glitch at times which can get frustrating. Review Source CD Chris D. HR Manager Higher Education Used the software for: 2+ years ### "Humna resources manager" April 29, 2024 5.0 wonderful- great customer support. Quick turnaround to our requests, typically within a hour. Pros Ease of use, easy to customize. Can run reports as need. Cons We update 1x week (Fri nights) and sometimes newer employees not yet in system. Reason for choosing Laborsoft better support, cloud based. Internal system crashed and system was not maintained. Review Source MB Mary B. Disability Benefits Coordinator Government Administration Used the software for: 2+ years ### "Labor Soft Review" April 22, 2024 5.0 Easy program to use and find all information needed in one place. Pros The ease of use. Able to document files, attach documents and everything is stored in one place. If there is an issue or need data dump I contact Labor Soft with immediate response. Cons Nothing, I have used Labor Soft for almost 10 years and have no complaints. Review Source NS Nina S. Employee Relations Specialist Banking Used the software for: 1-2 years ### "Great Customer Service" May 13, 2024 5.0 Overall, we are pleased with product for our business. Customer support is stellar and so quick to respond with a solution or addition to our process. Pros Centralized location for our Employee Relations incidents and cases. Cons When opening a certain incident/case sometimes numerous clicks must be made to complete a task. Review Source RC Ralph C. Quality Compliance Specialist Used the software for: 2+ years ### "Use for incident tracking" August 1, 2018 5.0 Pros Highly customizable, multi file type upload ability, can create different process to track different types of incidents. Auto generate case/incident number. The program has allowed me to track multiple incidents at a time and be able to keep track of the step in each one. Cons Although the software has the ability to send email, it does not link with MS Outlook that I use in my organization. Not able to attach files to email sent through the system. Review Source AB Angela B. Application Database Support Engineer Information Technology and Services Used the software for: 1-2 years ### "Great HR tool" May 6, 2024 5.0 We haven't fully implemented it at our sites, but I believe we could build it to be a great HR tool. Pros I like the functionality of the software for HR to perform their jobs. Cons It is cumbersome to add new users into the groups. I wish there was a way to add the groups to the user instead of the user to the group. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) The lack of support for Microsoft Access. Review Source Similar Products Featured ## Related categories [Investigation Management](https://www.capterra.com/investigation-management-software/)