# Laborsoft Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Laborsoft the right Investigation Management solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/130570/LaborForce/reviews

---

Laborsoft

4.9 (8)

[View alternatives](https://www.capterra.com/p/130570/LaborForce/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of Laborsoft

Ease of use

4.8

Customer Service

4.9

## Showing most helpful reviews

Showing 1-8 of 8 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DS

Deroll S.  
Associate Director, Human Resources-Employee Relations  
Hospital & Health Care  
Used the software for: 2+ years

### "Associate Director, Human Resources, Employee Relations "

July 9, 2024

5.0

I would give laborsoft a 10 out of 10. I would highly recommend this case management system to any organization

Pros

I have used laborsoft at my current and previous employers and impressed with the level of customer service and the case management customization. The on-boarding process and implementation team provided exceptional customer service and exceeded our organizations expectations. The customer service responses were immediate 24/7. I would highly recommend laborsoft to any organization. I am most excited about all the new upgrades to come in the future.

Cons

It would be great if discipline, incidents, attachments, notes, etc, were on one single dashboard when reviewing an employee file. Also, the same for reporting.

Review Source

DC

Dimitri C.  
Sr. Human Resources Business Partner  
Government Administration  
Used the software for: 2+ years

### "Easy preservation and management of Employee incidents and investigations"

April 30, 2024

4.0

I am satisfied with the product overall. Other than the search feature it fulfills all the needs and concerns our organization had.

Pros

Well organized system to capture incident and investigation matters. It has good tracking tools to set diaries for handling and follow up. Documents of all kinds can be easily uploaded for preservation.

Cons

The search feature to pull up records is clunky. An employee can have multiple incidents and they will not be readily identified or indexed using last name.

Review Source

IS

Isabella S.  
Associate Labor Relations Representative  
Utilities  
Used the software for: 6-12 months

### "easy to learn & use"

May 16, 2024

5.0

Overall, I think my experience using LaborSoft has been pleasant.

Pros

As a new user, I think it is very user friendly.

Cons

It can glitch at times which can get frustrating.

Review Source

CD

Chris D.  
HR Manager  
Higher Education  
Used the software for: 2+ years

### "Humna resources manager"

April 29, 2024

5.0

wonderful- great customer support. Quick turnaround to our requests, typically within a hour.

Pros

Ease of use, easy to customize. Can run reports as need.

Cons

We update 1x week (Fri nights) and sometimes newer employees not yet in system.

Reason for choosing Laborsoft

better support, cloud based. Internal system crashed and system was not maintained.

Review Source

NS

Nina S.  
Employee Relations Specialist  
Banking  
Used the software for: 1-2 years

### "Great Customer Service"

May 13, 2024

5.0

Overall, we are pleased with product for our business. Customer support is stellar and so quick to respond with a solution or addition to our process.

Pros

Centralized location for our Employee Relations incidents and cases.

Cons

When opening a certain incident/case sometimes numerous clicks must be made to complete a task.

Review Source

MB

Mary B.  
Disability Benefits Coordinator  
Government Administration  
Used the software for: 2+ years

### "Labor Soft Review"

April 22, 2024

5.0

Easy program to use and find all information needed in one place.

Pros

The ease of use. Able to document files, attach documents and everything is stored in one place. If there is an issue or need data dump I contact Labor Soft with immediate response.

Cons

Nothing, I have used Labor Soft for almost 10 years and have no complaints.

Review Source

AB

Angela B.  
Application Database Support Engineer  
Information Technology and Services  
Used the software for: 1-2 years

### "Great HR tool"

May 6, 2024

5.0

We haven't fully implemented it at our sites, but I believe we could build it to be a great HR tool.

Pros

I like the functionality of the software for HR to perform their jobs.

Cons

It is cumbersome to add new users into the groups. I wish there was a way to add the groups to the user instead of the user to the group.

Switched from

[Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/)

The lack of support for Microsoft Access.

Review Source

RC

Ralph C.  
Quality Compliance Specialist  
  
Used the software for: 2+ years

### "Use for incident tracking"

August 1, 2018

5.0

Pros

Highly customizable, multi file type upload ability, can create different process to track different types of incidents. Auto generate case/incident number. The program has allowed me to track multiple incidents at a time and be able to keep track of the step in each one.

Cons

Although the software has the ability to send email, it does not link with MS Outlook that I use in my organization. Not able to attach files to email sent through the system.

Review Source

Similar Products

Featured